Update - We are continuing to investigate this issue.
Feb 11, 2025 - 02:03 UTC
Feb 11, 2025 - 02:03 UTC
Update - We are continuing to investigate this issue.
Feb 10, 2025 - 23:03 UTC
Feb 10, 2025 - 23:03 UTC
Investigating - We are currently observing delivery issues in Brazil - Brisanet.
Incident Start Time: 2025-02-10 20:54 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Feb 10, 2025 - 21:44 UTC
Incident Start Time: 2025-02-10 20:54 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Feb 10, 2025 - 21:44 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Degraded Performance
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
SMS - Latin America - MX
Operational
SMS - Latin America - BR
Operational
SMS - Latin America - PE
Operational
SMS - Latin America - CO
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
sFTP2SMS
?
Operational
Messaging API - CA
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
SMS Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
SPAN
Operational
SMS Template Management API
?
Operational
US Disconnect File Service
Operational
🔗 EXTERNAL - Campaign Registry status
?
Operational
Conversation API - EU
Operational
Core
?
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
?
Operational
Conversation API - US
Operational
Core
?
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Bundles Provisioning API
Operational
KakaoTalk Provisioning API
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
Contact Pro
Operational
Contact Pro - AF (South Africa)
Operational
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Operational
NOTIFICATION TEST
Operational
Legacy API
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Mailgun
Operational
mailgun Control Panel
Operational
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun Spam Trap Network
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Fax API (Beta)
?
Operational
API
?
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
?
Operational
Fax to Email
?
Operational
User Interface
?
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Number Lookup API v2 (Beta)
Operational
API
?
Operational
User Interface
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11568
Feb 11, 2025 05:30-09:30 UTC
Scheduled -
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11568
Start Date and Time (GMT):: 11th February 2025 05:30 Hrs.
End Date and Time (GMT):: 11th February 2025 09:30 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No impact expected.
Mobile Originated (MO) Traffic: No impact expected.
DR Notification: No impact expected.
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, no impact is expected during this activity.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Feb 06, 2025 - 17:02 UTC
PCR Number :: PCRSDI-11568
Start Date and Time (GMT):: 11th February 2025 05:30 Hrs.
End Date and Time (GMT):: 11th February 2025 09:30 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No impact expected.
Mobile Originated (MO) Traffic: No impact expected.
DR Notification: No impact expected.
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, no impact is expected during this activity.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Feb 06, 2025 - 17:02 UTC
Scheduled SMSC Maintenance US3
Feb 11, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our US3 site during the below maintenance window:
Date/time: 2025-02-11 07:00 - 11:00 UTC
Affected site: US3
SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 09, 2025 - 18:04 UTC
Date/time: 2025-02-11 07:00 - 11:00 UTC
Affected site: US3
SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 09, 2025 - 18:04 UTC
Scheduled SMSC Maintenance US7
Feb 12, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our US7 site during the below maintenance window:
Date/time: 2025-02-12 07:00 - 11:00 UTC
Affected site: US7
SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 09, 2025 - 18:04 UTC
Date/time: 2025-02-12 07:00 - 11:00 UTC
Affected site: US7
SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 09, 2025 - 18:04 UTC
Conversation API Routine Maintenance - EU
Feb 12, 2025 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-02-12 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:04 UTC
Maintenance window: 2025-02-12 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:04 UTC
Internal Maintenance - MMS
Feb 12, 2025 08:30-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Start Time: 2025-02-12 08:30 UTC
End Time: 2025-02-12 10:00 UTC
Impact MMS: MMS US, MMS AU.
Messages will be Queued and will be processed post upgrade.
We expect latency for maximum 10 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 30, 2025 - 15:41 UTC
Start Time: 2025-02-12 08:30 UTC
End Time: 2025-02-12 10:00 UTC
Impact MMS: MMS US, MMS AU.
Messages will be Queued and will be processed post upgrade.
We expect latency for maximum 10 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 30, 2025 - 15:41 UTC
Conversation API Routine Maintenance - US
Feb 12, 2025 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-02-12 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:06 UTC
Maintenance window: 2025-02-12 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:06 UTC
DI SMS 365 (SMSx) | Operator Services | Application & Database Maintenance | PCRSDI-11559
Feb 13, 2025 06:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 05, 2025 - 14:30 UTC
Feb 05, 2025 - 14:30 UTC
Scheduled -
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11559
Start Date and Time (GMT):: 13th February 2025, 06:00 Hrs.
End Date and Time (GMT):: 13th February 2025, 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification: Potential delay in delivery.
Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Feb 05, 2025 - 00:36 UTC
PCR Number :: PCRSDI-11559
Start Date and Time (GMT):: 13th February 2025, 06:00 Hrs.
End Date and Time (GMT):: 13th February 2025, 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification: Potential delay in delivery.
Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Feb 05, 2025 - 00:36 UTC
Internal Maintenance - MMS
Feb 13, 2025 08:30-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Start Time: 2025-02-13 08:30 UTC
End Time: 2025-02-13 10:00 UTC
Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 12 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 30, 2025 - 15:42 UTC
Start Time: 2025-02-13 08:30 UTC
End Time: 2025-02-13 10:00 UTC
Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 12 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 30, 2025 - 15:42 UTC
Sinch Internal Maintenance - SSL Certificate Update
Feb 13, 2025 09:00-10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 04, 2025 - 16:50 UTC
Feb 04, 2025 - 16:50 UTC
Scheduled -
Dear Client,
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints:
br.sms.tww.sinch.com
br1.sms.tww.sinch.com
br2.sms.tww.sinch.com
br.sms.wavy.sinch.com
br1.sms.wavy.sinch.com
br2.sms.wavy.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2025-02-13 09:00 UTC
End Time: 2025-02-13 10:00 UTC
We appreciate your patience. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EldzV2rWARRFsft1LN4gdc0BFDCXzLMyDE3jGngnHKQw7A
Please contact support@sinch.com should you require further information or assistance.
Feb 04, 2025 - 16:23 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints:
br.sms.tww.sinch.com
br1.sms.tww.sinch.com
br2.sms.tww.sinch.com
br.sms.wavy.sinch.com
br1.sms.wavy.sinch.com
br2.sms.wavy.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2025-02-13 09:00 UTC
End Time: 2025-02-13 10:00 UTC
We appreciate your patience. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EldzV2rWARRFsft1LN4gdc0BFDCXzLMyDE3jGngnHKQw7A
Please contact support@sinch.com should you require further information or assistance.
Feb 04, 2025 - 16:23 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11561
Feb 16, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11561
Start Date and Time (GMT)::16th Feb 2025 02:00 UTC.
End Date and Time (GMT):: 16th Feb 2025 04:00 UTC.
Description:
Software version upgrade for email-retarus-feedback and retarus-status modules.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 30, 2025 - 03:41 UTC
PCR Number :: PCRSDI-11561
Start Date and Time (GMT)::16th Feb 2025 02:00 UTC.
End Date and Time (GMT):: 16th Feb 2025 04:00 UTC.
Description:
Software version upgrade for email-retarus-feedback and retarus-status modules.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 30, 2025 - 03:41 UTC
Internal Maintenance - MMS
Feb 19, 2025 08:30-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2025-02-19 08:30 UTC
End Time: 2025-02-19 10:00 UTC
Impact MMS: No downtime, no queuing during the deployment.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 10, 2025 - 07:28 UTC
Type: Maintenance - MMS
Start Time: 2025-02-19 08:30 UTC
End Time: 2025-02-19 10:00 UTC
Impact MMS: No downtime, no queuing during the deployment.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 10, 2025 - 07:28 UTC
DI E-Mail 365 | Application Maintenance | Notification for updating the TLS certificate | PCRSDI-11572
Feb 22, 2025 18:00-21:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11572
Start Date and Time: 22-Feb-25 at 18:00 GMT
End Date and Time : 22-Feb-25 at 21:00 GMT
Description:
The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 7th of March ‘25.
We will be deploying a renewed certificate for this domain, on the 22nd of February ’25 at 18:00 GMT. The renewed certificate can be downloaded from the link given below and is valid from the 5th of February ‘25 to the 5th of March ‘26.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992
Action required:
Customers who use the Email365 service and connect using the URL - https://eu.email.sdi.sinch.com/email/ or https://eu.email.sdi.sinch.com/v1/ are advised to add the renewed TLS certificate into their certificate stores on or before the 22nd of February ’25 18:00 GMT.
Impact:
Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager or If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Feb 07, 2025 - 09:09 UTC
PCR Number :: PCRSDI-11572
Start Date and Time: 22-Feb-25 at 18:00 GMT
End Date and Time : 22-Feb-25 at 21:00 GMT
Description:
The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 7th of March ‘25.
We will be deploying a renewed certificate for this domain, on the 22nd of February ’25 at 18:00 GMT. The renewed certificate can be downloaded from the link given below and is valid from the 5th of February ‘25 to the 5th of March ‘26.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992
Action required:
Customers who use the Email365 service and connect using the URL - https://eu.email.sdi.sinch.com/email/ or https://eu.email.sdi.sinch.com/v1/ are advised to add the renewed TLS certificate into their certificate stores on or before the 22nd of February ’25 18:00 GMT.
Impact:
Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager or If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Feb 07, 2025 - 09:09 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11577
Feb 23, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11577
Start Date and Time (GMT):: 23rd Feb 2025 02:00 UTC.
End Date and Time (GMT):: 23rd Feb 2025 04:00 UTC.
Description:
Software version upgrade for email-scheduler and writedb modules.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Feb 10, 2025 - 09:06 UTC
PCR Number :: PCRSDI-11577
Start Date and Time (GMT):: 23rd Feb 2025 02:00 UTC.
End Date and Time (GMT):: 23rd Feb 2025 04:00 UTC.
Description:
Software version upgrade for email-scheduler and writedb modules.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Feb 10, 2025 - 09:06 UTC
Internal Maintenance - MMS
Feb 24, 2025 08:30-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2025-02-24 08:30 UTC
End Time: 2025-02-24 10:00 UTC
Impact MMS: No downtime, no queuing during the deployment.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 10, 2025 - 07:31 UTC
Type: Maintenance - MMS
Start Time: 2025-02-24 08:30 UTC
End Time: 2025-02-24 10:00 UTC
Impact MMS: No downtime, no queuing during the deployment.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 10, 2025 - 07:31 UTC
Conversation API Routine Maintenance - EU
Feb 26, 2025 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-02-26 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:05 UTC
Maintenance window: 2025-02-26 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:05 UTC
Internal Maintenance - MMS
Feb 26, 2025 08:30-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2025-02-26 08:30 UTC
End Time: 2025-02-26 10:00 UTC
Impact MMS: No downtime, no queuing during the deployment.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 10, 2025 - 07:32 UTC
Type: Maintenance - MMS
Start Time: 2025-02-26 08:30 UTC
End Time: 2025-02-26 10:00 UTC
Impact MMS: No downtime, no queuing during the deployment.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 10, 2025 - 07:32 UTC
Conversation API Routine Maintenance - US
Feb 26, 2025 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-02-26 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:08 UTC
Maintenance window: 2025-02-26 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 29, 2025 - 10:08 UTC
EU mBlox Endpoint Decomission
Mar 3, 2025 15:00-16:00 UTC
Dear Client,
In order to improve the performance and reliability of our platform we have made the decision to terminate the below mentioned FQDNs. As part of this change, clients using will need to update the endpoint and port they connect to, to the Sinch FQDN and Port provided below.
Start Time: 2025-03-03 15:00 UTC
End Time: 2025-03-03 16:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Endpoint Termination
SSL Certificate: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhBJnyrayEFEu71k0C9Zrh4BqC_yQ4wNGWMsxr5DwJdpUQ?e=xnx8Mp
FQDNs Affected:
xml.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com
Replacement Sinch FQDN and Port:
eu.xml.api.sinch.com:443
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 15, 2025 - 21:46 UTC
In order to improve the performance and reliability of our platform we have made the decision to terminate the below mentioned FQDNs. As part of this change, clients using will need to update the endpoint and port they connect to, to the Sinch FQDN and Port provided below.
Start Time: 2025-03-03 15:00 UTC
End Time: 2025-03-03 16:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Endpoint Termination
SSL Certificate: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhBJnyrayEFEu71k0C9Zrh4BqC_yQ4wNGWMsxr5DwJdpUQ?e=xnx8Mp
FQDNs Affected:
xml.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com
Replacement Sinch FQDN and Port:
eu.xml.api.sinch.com:443
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 15, 2025 - 21:46 UTC
US mBlox Endpoint Decomission
Mar 3, 2025 15:00-16:00 UTC
Dear Client,
In order to improve the performance and reliability of our platform we have made the decision to terminate the below mentioned FQDNs. As part of this change, clients using will need to update the endpoint and port they connect to, to the Sinch FQDN and Port provided below.
Start Time: 2025-03-03 15:00 UTC
End Time: 2025-03-03 16:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Endpoint Termination
SSL Certificate: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EiyXWbCm8zdKvSHhhjvxnVkBP2JS5B3FLLPf7jEaSaNXag?e=YwSf4m
FQDNs Affected:
xml.us.mblox.com
xml001.nj2.us.mblox.com
xml001.qsv.us.mblox.com
xml001.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml7.us.mblox.com
Replacement Sinch FQDN and Port:
us.xml.api.sinch.com:443
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 15, 2025 - 21:44 UTC
In order to improve the performance and reliability of our platform we have made the decision to terminate the below mentioned FQDNs. As part of this change, clients using will need to update the endpoint and port they connect to, to the Sinch FQDN and Port provided below.
Start Time: 2025-03-03 15:00 UTC
End Time: 2025-03-03 16:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Endpoint Termination
SSL Certificate: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EiyXWbCm8zdKvSHhhjvxnVkBP2JS5B3FLLPf7jEaSaNXag?e=YwSf4m
FQDNs Affected:
xml.us.mblox.com
xml001.nj2.us.mblox.com
xml001.qsv.us.mblox.com
xml001.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml7.us.mblox.com
Replacement Sinch FQDN and Port:
us.xml.api.sinch.com:443
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 15, 2025 - 21:44 UTC