All Systems Operational

External Connectivity Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - LATAM ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Conversation API Operational
Core ? Operational
WhatsApp Operational
SMS Operational
RCS Operational
MMS Operational
Messenger Operational
Instagram Operational
Viber Bot Operational
Viber Messaging Operational
Telegram Operational
Kakaotalk Operational
Line Operational
WeChat Operational
Apple Messages Operational
Omnichannel Connector ? Operational
Batch API Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Messaging APIs Operational
SMPP - US ? Operational
SMPP - EU ? Operational
SMPP - AU ? Operational
SMPP - CA ? Operational
SMPP - BR ? Operational
HTTP - US ? Operational
HTTP - EU ? Operational
HTTP - AU ? Operational
HTTP - CA ? Operational
HTTP - BR ? Operational
REST - US ? Operational
REST - EU ? Operational
REST - AU ? Operational
REST - CA Operational
REST - BR ? Operational
MMS - US Operational
MMS - AU Operational
MMS - CA Operational
RCS - US Operational
RCS - EU Operational
SPAN - US Operational
SMS Template Management API - US ? Operational
US Disconnect File Service - US Operational
🔗 EXTERNAL - Campaign Registry status - US ? Operational
sFTP2SMS - BR ? Operational
SMS Template Management API - EU ? Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Bundles Provisioning API Operational
KakaoTalk Provisioning API Operational
RCS Provisioning API Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
Message Manager Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
HTTP BR Operational
Contact Pro Operational
Contact Pro - AF (South Africa) Operational
Contact Pro - AU (Australia) Operational
Contact Pro - EU (Europe) Operational
Contact Pro - NA (North America) Operational
Migrated APIs Operational
Redhot XML (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Dashboard.sinch.com Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Fax API (Beta) ? Operational
API ? Operational
Inbound Faxing Operational
Outbound Faxing Operational
Notifications ? Operational
Fax to Email ? Operational
User Interface ? Operational
Sinch Engage Operational
The Hub Operational
Rest API Operational
Webhooks Operational
SMPP Operational
Sinch Engage Integrations Operational
Shopify Operational
Hubspot Operational
Netsuite Operational
Zoho CRM Operational
Big Commerce Operational
Salesforce Operational
Active Campaign Operational
Microsoft Dynamics Operational
Number Lookup API v2 (Beta) Operational
API ? Operational
User Interface ? Operational
Chatlayer Operational
Chatlayer Bot Engine - US Operational
Chatlayer Voice Engine - US Operational
Chatlayer Bot Engine - EMEA Operational
Chatlayer Voice Engine - EMEA Operational
Chatlayer Bot Engine - South America Operational
Chatlayer Voice Engine - South America Operational
Chatlayer Bot Engine - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

External Maintenance - MMS US Sep 26, 2025 05:00-13:00 UTC

An external supplier has scheduled a maintenance.

Impact MMS: Customers may experience intermittent delays in sending and receiving MMS messages towards the United States

Maintenance start time: 2025-09-26 05:00 UTC
Maintenance end time: 2025-09-26 13:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Posted on Sep 16, 2025 - 22:01 UTC

Operator Services | P2P Services: Planned Customer Portal Migration Sep 26, 2025 06:00 - Oct 3, 2025 06:00 UTC

Services :: Sinch DI Ticketing system

Start Date and Time (GMT):: 2025-09-26 06:00 GMT.
End Date and Time (GMT):: 2025-10-03 06:00 GMT.

Description:
As part of our ongoing service improvements to support our P2P customers, we will migrate our customer portal to a new cloud platform on September 26, 2025, starting at 06:00 GMT. This impacts the customer portal currently available at https://tickets.sinch.com/. The URL to the portal will change following the migration.

During the migration:
• Customers can continue to log into the existing portal https://tickets.sinch.com/ to update tickets and create new tickets if necessary.
• A banner will be provided on the current portal with the link to the new cloud portal.
• Once the migration completes, customers will be asked to reset their password upon first login to the new portal.

If you have any queries related to this maintenance , please contact the Operator Service NOC at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Sep 22, 2025 - 21:28 UTC

External Maintenance - United States - T-Mobile Sep 29, 2025 05:00-13:00 UTC

T-Mobile US has scheduled a maintenance.

Impact MMS: Clients may experience delayed or failed MT/MO traffic towards T-Mobile US.

Maintenance start time: 2025-09-29 05:00 UTC
Maintenance end time: 2025-09-29 13:00 UTC

Posted on Sep 24, 2025 - 22:58 UTC

Certificate Update for smpp, httplookup and httpsms endpoints Sep 29, 2025 09:00-12:00 UTC

Update - Sinch will be performing a scheduled maintenance to renew the below SSL certificates:

eu4.smpp.api.sinch.com
eu3.smpp.api.sinch.com
us3.smpp.api.sinch.com
eu1.httplookup.api.sinch.com
eu3.httplookup.api.sinch.com
us3.httplookup.api.sinch.com
eu1.httpsms.api.sinch.com
eu3.httpsms.api.sinch.com

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2025-09-29 09:00 UTC
End Time: 2025-09-29 12:00 UTC

Impact: Clients connecting to the below endpoints via the SSL secure port will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

eu4.smpp.api.sinch.com, eu3.smpp.api.sinch.com, us3.smpp.api.sinch.com, eu1.httplookup.api.sinch.com, eu3.httplookup.api.sinch.com, us3.httplookup.api.sinch.com, eu1.httpsms.api.sinch.com, eu3.httpsms.api.sinch.com.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Download the certificate files for all the above mentioned certificates here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElmRBxYBhBVOuCqucFkgBVsB8ErUnesfAEe1vlpazgJqPg?e=Swh6A8

Please contact support@sinch.com should you require further information or assistance.

Sep 17, 2025 - 21:40 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the below SSL certificates:

eu4.smpp.api.sinch.com
eu3.smpp.api.sinch.com
us3.smpp.api.sinch.com
eu1.httplookup.api.sinch.com
eu3.httplookup.api.sinch.com
us3.httplookup.api.sinch.com
eu1.httpsms.api.sinch.com
eu3.httpsms.api.sinch.com

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2025-09-29 09:00 UTC
End Time: 2025-09-29 12:00 UTC

Impact: Clients connecting to the below endpoints via the SSL secure port will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

eu4.smpp.api.sinch.com, eu3.smpp.api.sinch.com, us3.smpp.api.sinch.com, eu1.httplookup.api.sinch.com, eu3.httplookup.api.sinch.com, us3.httplookup.api.sinch.com, eu1.httpsms.api.sinch.com, eu3.httpsms.api.sinch.com.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Download the certificate files for all the above mentioned certificates here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElmRBxYBhBVOuCqucFkgBVsB8ErUnesfAEe1vlpazgJqPg?e=Swh6A8

Please contact support@sinch.com should you require further information or assistance.

Sep 15, 2025 - 09:19 UTC

Sinch Emergency Maintenance - US7 Site Sep 30, 2025 02:00-04:00 UTC

Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing network maintenance at our US7 site on the schedule below.

Type: Network Maintenance

Start Time: 2025-09-30 02:00 UTC
End Time: 2025-09-30 04:00 UTC

Affected Site: US7
Impact: Delivery of DRs may be delayed up to 15 minutes during the maintenance window.

Customers may also experience brief connectivity issues towards the impacted endpoints listed below:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com

During the period we recommend that you connect to our secondary site US1:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com'

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Sep 25, 2025 - 17:40 UTC

External Maintenance - Toll-Free Number Provider Sep 30, 2025 03:00-11:00 UTC

Our Toll-Free number provider has scheduled a maintenance.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-09-30 03:00 UTC
Maintenance end time: 2025-09-30 11:00 UTC

Posted on Sep 23, 2025 - 20:36 UTC

External Maintenance - United States - T-Mobile Sep 30, 2025 05:00-13:00 UTC

T-Mobile US has scheduled a maintenance.

Impact MMS: Clients may experience delayed or failed MT/MO traffic towards T-Mobile US.

Maintenance start time: 2025-09-30 05:00 UTC
Maintenance end time: 2025-09-30 13:00 UTC

Posted on Sep 24, 2025 - 22:59 UTC

External Maintenance - Singapore - StarHub Sep 30, 2025 16:00-21:00 UTC

We are writing to inform you that StarHub Singapore has scheduled a maintenance.

Impact: Customers may experience intermittent delay and missing DRs during the maintenance window.

Maintenance Start Time: 2025-09-30 16:00 UTC
Maintenance End Time: 2025-09-30 21:00 UTC

Posted on Sep 23, 2025 - 04:38 UTC

External Maintenance - United States - AT&T Oct 1, 2025 03:00-11:00 UTC

AT&T US has scheduled a maintenance.

Impact: Clients may experience delayed or failed SMS and MMS MT/MO traffic to and from AT&T US.

Maintenance start time: 2025-10-01 03:00 UTC
Maintenance end time: 2025-10-01 11:00 UTC

Posted on Sep 24, 2025 - 23:36 UTC

External Maintenance - United States and Canada Oct 2, 2025 03:00-07:00 UTC

Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-10-02 03:00 UTC
Maintenance end time: 2025-10-02 07:00 UTC

Posted on Sep 06, 2025 - 02:00 UTC

External Maintenance - United States and Canada Oct 2, 2025 03:00-10:00 UTC

An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-10-02 03:00 UTC
Maintenance end time: 2025-10-02 10:00 UTC

Posted on Sep 11, 2025 - 21:41 UTC

External Maintenance - United States and Canada Oct 3, 2025 03:00-10:00 UTC

An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-10-03 03:00 UTC
Maintenance end time: 2025-10-03 10:00 UTC

Posted on Sep 11, 2025 - 21:42 UTC

External Maintenance - United States - T-Mobile Oct 6, 2025 05:00-13:00 UTC

T-Mobile US has scheduled a maintenance.

Impact MMS: Clients may experience delayed or failed MT/MO traffic towards T-Mobile US.

Maintenance start time: 2025-10-06 05:00 UTC
Maintenance end time: 2025-10-06 13:00 UTC

Posted on Sep 24, 2025 - 23:00 UTC

External Maintenance - United States and Canada Oct 7, 2025 03:00-10:00 UTC

An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-10-07 03:00 UTC
Maintenance end time: 2025-10-07 10:00 UTC

Posted on Sep 25, 2025 - 20:12 UTC

External Maintenance - US Oct 8, 2025 04:00-11:00 UTC

An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-10-08 04:00 UTC
Maintenance end time: 2025-10-08 11:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Posted on Sep 25, 2025 - 21:18 UTC

External Maintenance - United States and Canada Oct 9, 2025 03:00-07:00 UTC

Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-10-09 03:00 UTC
Maintenance end time: 2025-10-09 07:00 UTC

Posted on Sep 06, 2025 - 02:03 UTC

External Maintenance - United States and Canada Oct 16, 2025 03:00-07:00 UTC

Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-10-16 03:00 UTC
Maintenance end time: 2025-10-16 07:00 UTC

Posted on Sep 06, 2025 - 02:05 UTC

External Maintenance - United States and Canada Oct 23, 2025 03:00-07:00 UTC

Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-10-23 03:00 UTC
Maintenance end time: 2025-10-23 07:00 UTC

Posted on Sep 06, 2025 - 02:07 UTC

External Maintenance - United States and Canada Oct 23, 2025 03:00-10:00 UTC

An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-10-23 03:00 UTC
Maintenance end time: 2025-10-23 10:00 UTC

Posted on Sep 25, 2025 - 20:48 UTC

External Maintenance - United States and Canada Oct 24, 2025 03:00-10:00 UTC

An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-10-24 03:00 UTC
Maintenance end time: 2025-10-24 10:00 UTC

Posted on Sep 25, 2025 - 20:08 UTC

External Maintenance - United States and Canada Oct 30, 2025 03:00-07:00 UTC

Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-10-30 03:00 UTC
Maintenance end time: 2025-10-30 07:00 UTC

Posted on Sep 06, 2025 - 02:09 UTC

Decommissioning of US3 site Dec 8, 2025 09:30-10:30 UTC

Dear Customer,

As a part of our continuous efforts to modernize and improve Sinch's platform performance, we are writing to inform you that we are decommissioning our US3 site.

Should you be utilizing any of the following US3 endpoints, we advise you to update these records to point to our US1 site for the respective service instead:

US3 endpoints:

us3.smpp.api.sinch.com
smpp-us3.clxcommunications.com
inbound01-ash1.clxnetworks.com
us3.httpsms.api.sinch.com
http-us3.clxcommunications.com
us3.httplookup.api.sinch.com
enum-us3.clxcommunications.com
209.95.131.8


US1 endpoints:

us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

Please take care to whitelist the following IP addresses to ensure DR&MO Flow: 54.92.160.84, 3.213.71.59, 23.22.91.120

Please contact support@sinch.com should you require further information or assistance.

Posted on Sep 12, 2025 - 13:38 UTC
Sep 25, 2025
Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 16:00 UTC
Scheduled - We are writing to inform you that StarHub Singapore has scheduled a maintenance.

Impact: Customers may experience intermittent delay and missing DRs during the maintenance window.

Maintenance Start Time: 2025-09-25 16:00 UTC
Maintenance End Time: 2025-09-25 21:00 UTC

Sep 23, 04:38 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact MMS: Customers may experience intermittent delays in sending and receiving MMS messages towards the United States

Maintenance start time: 2025-09-25 05:00 UTC
Maintenance end time: 2025-09-25 13:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Sep 16, 22:00 UTC
Resolved - This Incident has been resolved.

Incident Start Time: 2025-09-25 07:57 UTC

Incident End Time: 2025-09-25 10:22 UTC

Sep 25, 11:42 UTC
Update - We are continuing to investigate this issue.
Sep 25, 09:50 UTC
Investigating - We are currently observing delivery issues in Guatemala - Tigo.

Incident Start Time: 2025-09-25 07:57 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 25, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 UTC
Scheduled - AT&T Mexico has scheduled a maintenance.

Impact: Possible interruption of SMS service and delays.

Maintenance start time: 2025-09-25 05:00 UTC
Maintenance end time: 2025-09-25 11:00 UTC

Sep 24, 03:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Maintenance - MMS
Start Time: 2025-09-25 08:00 UTC
End Time: 2025-09-25 10:30 UTC

Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 10 minutes.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sep 24, 07:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11941

Start Date and Time (GMT):: 25th September 2025 06:00 Hrs.
End Date and Time (GMT):: 25th September 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 23, 17:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 UTC
Scheduled - Verizon - United States has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US

Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US

Maintenance start time: 2025-09-23 04:00 UTC
Maintenance end time: 2025-09-25 09:00 UTC

Sep 19, 06:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:

Start Time: 2025-09-25 03:00 AM UTC
End Time: 2025-09-25 07:00 AM UTC

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Aug 8, 23:12 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-24 13:00 UTC
Incident End Time: 2025-09-25 03:15 UTC

Sep 25, 04:36 UTC
Update - We are continuing to investigate this issue.
Sep 25, 02:51 UTC
Update - We are continuing to investigate this issue.
Sep 24, 21:32 UTC
Update - We are continuing to investigate this issue.
Sep 24, 19:02 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Incident Start Time: 13:00 UTC

Our engineers are working to restore service as soon as possible.

Sep 24, 16:49 UTC
Sep 24, 2025
Resolved - Queues are clear.
Sep 24, 23:22 UTC
Update - We are continuing to investigate this issue.
Sep 24, 17:34 UTC
Investigating - Ticket Number :: MNOC-61071
Services:: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 24th Sep 2025, 16:37 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 24, 17:33 UTC
Resolved - This incident has been resolved at 8:00 CEST.
Sep 24, 13:23 UTC
Update - We are continuing to monitor for any further issues.
Sep 24, 02:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 02:19 UTC
Identified - Network problem: we are working with our ISP to solve this issue.
Sep 24, 01:23 UTC
Investigating - We detected a incident on Campaigns. We are investigating.
Sep 24, 00:26 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact MMS: Customers may experience intermittent delays in sending and receiving MMS messages towards the United States

Maintenance start time: 2025-09-24 05:00 UTC
Maintenance end time: 2025-09-24 13:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Sep 16, 21:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 03:00 UTC
Scheduled - AT&T - United States has scheduled a maintenance.

Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic from AT&T-US

Maintenance start time: 03:00 UTC
Maintenance end time: 11:00 UTC

Sep 19, 09:38 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-24 07:58 UTC
Incident Start Time: 2025-09-24 08:57 UTC

Sep 24, 10:11 UTC
Investigating - We are currently observing delivery issues in Sweden - Tele2Comviq.

Incident Start Time: 2025-09-24 07:58 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 24, 08:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11949

Start Date and Time (GMT):: 24th September 06:00 Hrs.
End Date and Time (GMT):: 24th September 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 23, 17:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11922

Start Date and Time (GMT):: 24th September 2025 06:00 Hrs.
End Date and Time (GMT):: 24th September 2025 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 15, 22:06 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11938

Start Date and Time (GMT):: 24th September 06:00 Hrs.
End Date and Time (GMT):: 24th September 2022 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 16, 17:05 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-09-24 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Aug 29, 19:24 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-09-24 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Aug 29, 19:22 UTC
Resolved - This incident has been resolved.


Incident Start Time: 2025-09-23 14:00 UTC
Incident End Time: 2025-09-23 16:17 UTC

Sep 24, 07:44 UTC
Update - We are continuing to monitor for any further issues.
Sep 24, 01:11 UTC
Update - We are continuing to monitor for any further issues.
Sep 23, 20:13 UTC
Monitoring - The service has been restored and we are monitoring for any further issues.

Incident Start Time: 2025-09-23 14:00 UTC
Service Restoration Time: 2025-09-23 16:17 UTC

Sep 23, 17:34 UTC
Investigating - Sinch is currently investigating an issue with WebWidget V2 that may cause service disruptions for customers using the service.

Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

Sep 23, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11948

Start Date and Time (GMT):: 24th September 04:00 Hrs.
End Date and Time (GMT):: 24th September 07:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 23, 17:36 UTC
Sep 23, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-23 18:58 UTC
Incident End Time: 2025-09-23 20:28 UTC

Sep 23, 21:01 UTC
Investigating - We are currently observing delivery issues in Singapore - M1

Incident Start Time: 2025-09-23 18:58 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 23, 19:35 UTC
Resolved - This incident has been resolved.

Incident start time: 2025-09-23 06:58 UTC
Incident end time: 2025-09-23 16:10 UTC

Sep 23, 17:27 UTC
Update - All services have been restored. We are continuing to monitor for any further issues.
Sep 23, 16:33 UTC
Update - We are continuing to monitor for any further issues.
Sep 23, 16:22 UTC
Update - We are currently addressing residual issues related to the recent EST event. Our team is actively working on a full resolution. While progress has been made, services are not yet completely restored.
Sep 23, 15:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 15:34 UTC
Investigating - Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

Sep 23, 14:37 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-23 06:47 UTC
Incident End Time: 2025-09-23 10:13 UTC

Sep 23, 13:45 UTC
Update - We are continuing to investigate this issue.
Sep 23, 11:01 UTC
Investigating - We are currently observing delivery issues towards Canada - ISP Telecom

Incident Start Time: 2025-09-23 06:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 23, 09:39 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 UTC
Scheduled - Adding visit_dates in "Delivery per contact" & "Delivery per contact with personalized" Reports for SMS with Landing Pages
Sep 23, 11:57 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:01 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact MMS: Customers may experience intermittent delays in sending and receiving MMS messages towards the United States

Maintenance start time: 2025-09-23 05:00 UTC
Maintenance end time: 2025-09-23 13:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Sep 16, 21:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:02 UTC
Scheduled - Mexico AT&T has scheduled a maintenance.

Impact: Possible interruption of SMS service and delays.

Maintenance Start Time: 2025-09-23 05:00 UTC

Maintenance End Time: 2025-09-23 11:00 UTC

Sep 22, 22:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:00 UTC
Scheduled - AT&T - United States has scheduled a maintenance.

Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic from AT&T-US

Maintenance start time: 03:00 UTC
Maintenance end time: 11:00 UTC

Sep 19, 09:39 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 UTC
Scheduled - United States - T-Mobile has scheduled a maintenance.
Impact: Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US.

Maintenance start time: 05.00 UTC
Maintenance end time: 11.00 UTC

Sep 18, 17:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:01 UTC
Scheduled - Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Maintenance start time: 2025-09-23 09:00 UTC
Maintenance end time: 2025-09-23 11:00 UTC

Sep 7, 00:38 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:40 UTC
Scheduled - Adding visit_dates in "Delivery per contact" & "Delivery per contact with personalized" Reports for SMS with Landing Pages campaigns
Sep 23, 09:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11940

Start Date and Time (GMT):: 23rd September 2025 06:00 Hrs.
End Date and Time (GMT):: 23rd September 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 22, 23:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11921

Start Date and Time (GMT):: 23rd September 2025 06:00 Hrs.
End Date and Time (GMT):: 23rd September 2025 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 15, 22:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:01 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for Sinch eu.xml.api.sinch.com & us.xml.api.sinch.com during the times specified below.

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2025-09-23 08:00 UTC
End Time: 2025-09-23 09:00 UTC

Impact: Clients connecting to the Sinch eu.xml.api.sinch.com & us.xml.api.sinch.com endpoints below via the SSL secure port will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

eu.xml.api.sinch.com
us.xml.api.sinch.com

Download the updated SSL Certificates and roots files here:

eu.xml.api.sinch.com
https://clxgroup.sharepoint.com/:t:/s/CLX_Support_Anonymous_link/EXGrtENJEANHgnz2zeAU-0cBYNY8JzbezsV1VEPv09N_mA

us.xml.api.sinch.com
https://clxgroup.sharepoint.com/:t:/s/CLX_Support_Anonymous_link/ESoMkH0TaBNGvYNol6ABkXUBqHXY7r5r0zcrN4blxHs0YA

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sep 12, 08:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 UTC
Scheduled - AT&T United States has scheduled a maintenance.

Impact MMS MT: Clients may experience delayed or failed 10DLC MT traffic towards AT&T Devices.

Maintenance start time: 2025-09-23 08:00 UTC
Maintenance end time: 2025-09-23 09:00 UTC

Sep 6, 02:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11937

Start Date and Time (GMT):: 23 September 06:00 Hrs.
End Date and Time (GMT):: 23 September 2022 11:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 16, 17:03 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-22 14:30 UTC
Incident End Time: 2025-09-23 00:00 UTC

Sep 23, 04:51 UTC
Update - We are continuing to investigate this issue.
Sep 23, 01:41 UTC
Update - We are continuing to investigate this issue.
Sep 22, 22:04 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Incident Start Time: 2025-09-22 14:30 UTC
Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore the service as soon as possible.

Sep 22, 20:39 UTC
Sep 22, 2025
Completed - This scheduled maintenance has been canceled.
Sep 22, 22:29 UTC
Scheduled - Vodafone Qatar has scheduled a maintenance.

Impact: MT/MO/DR might be unavailable

Maintenance start time: 2025-09-23 21:00 UTC
Maintenance end time: 2025-09-24 03:00 UTC

Sep 15, 20:28 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:01 UTC
Scheduled - Dear Customer

This notification is related to Contact Pro test tenant maintenance.
If you currently do not have a test tenant, please ignore this message.

We will be upgrading all customer test tenants to the newest release 25Q4 on Monday 22nd of September.
During the day, there will be approximately 30 minutes service break for your test tenant.
Tenants will be ready for your testing on Tuesday 23rd of September at 07:00 UTC.

Production tenants will be upgraded on October 11-12th.

What´s new documentation regarding the upcoming 25Q4 release is available on Thursday 18th of September in:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Sep 16, 09:56 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:15 UTC
Scheduled - Application maintenance
Sep 22, 11:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact MMS: Customers may experience intermittent delays in sending and receiving MMS messages towards the United States

Maintenance start time: 2025-09-22 05:00 UTC
Maintenance end time: 2025-09-22 13:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Sep 16, 21:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 UTC
Scheduled - United States T-Mobile has scheduled a maintenance.
Impact: Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US.

Maintenance start time: 05.00 UTC
Maintenance end time: 11.00 UTC

Sep 18, 17:05 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11920

Start Date and Time (GMT):: 22nd September 2025 06:00 Hrs.
End Date and Time (GMT):: 22nd September 2025 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this

Sep 15, 22:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PCRSDI-11845

Start Date and Time (GMT)::22nd Sept 2025 02:00 UTC.
End Date and Time (GMT):: 22nd Sept 2025 04:00 UTC.

Description:
update postgres RDS from 13.x to 14.8 production
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jul 30, 11:35 UTC
Sep 21, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-21 00:17 UTC
Incident End Time: 2025-09-21 02:29 UTC

Sep 21, 03:49 UTC
Update - We are continuing to investigate this issue.
Sep 21, 01:42 UTC
Investigating - We are currently observing delivery issues in Guatemala - Tigo

Incident Start Time: 2025-09-21 00:17 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 21, 00:38 UTC
Sep 20, 2025
Completed - The scheduled maintenance has been completed.
Sep 20, 19:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 05:40 UTC
Scheduled - Start Date and Time: 20-Sep-2025 - 18:00 UTC
End Date and Time : 20-Sep-2025 - 22:00 UTC

Description:

As part of this activity, we will be performing the 6.1.5 release along with database OS patch updates.

Action required: None.

Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.

Sep 16, 05:39 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-20 14:12 UTC
Incident End Time: 2025-09-20 16:25 UTC

Sep 20, 19:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 17:27 UTC
Investigating - We are currently observing delivery issues in United States and Canada.

Incident Start Time: 2025-09-20 14:12 UTC

Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 20, 15:52 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-18 10:55 UTC
Incident End Time: 2025-09-20 15:45 UTC

Sep 20, 17:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 10:37 UTC
Update - We are continuing to investigate this issue.
Sep 19, 23:07 UTC
Update - We are continuing to investigate this issue.
Sep 19, 19:03 UTC
Update - We are continuing to investigate this issue.
Sep 19, 15:02 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Analytics component on the Customer Dashboard.

Impact: Missing data in Analytics on dashboard.sinch.com for a subset of searches.

Our engineers are working to restore service as soon as possible.

Sep 19, 12:20 UTC
Sep 19, 2025
Completed - The scheduled maintenance has been completed.
Sep 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-19 05:00 UTC
Maintenance end time: 2025-09-19 13:00 UTC

Sep 2, 08:37 UTC
Completed - The scheduled maintenance has been completed.
Sep 19, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:31 UTC
Scheduled - Internal fixes in new components.
Sep 19, 07:57 UTC
Sep 18, 2025
Completed - The scheduled maintenance has been completed.
Sep 18, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance to update the SBCs for improvements for TCP dialogs, CPS monitoring, and to remove unnecessary SIP headers used for internal call routing only. The scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Sep 5, 23:24 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-18 05:00 UTC
Maintenance end time: 2025-09-18 13:00 UTC

Sep 2, 08:36 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-16 01:27 UTC
Incident End Time: 2025-09-18 09:00 UTC

Sep 18, 12:15 UTC
Update - We are continuing to investigate this issue.
Sep 18, 09:02 UTC
Update - We are continuing to investigate this issue.
Sep 17, 08:12 UTC
Update - We are continuing to investigate this issue.
Sep 16, 23:13 UTC
Update - We are continuing to investigate this issue.
Sep 16, 19:10 UTC
Update - We are continuing to investigate this issue.
Sep 16, 16:10 UTC
Investigating - We are currently observing delivery issues in Benin - Moov.

Incident Start Time: 2025-09-16 01:27 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 16, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:01 UTC
Scheduled - Verizon - United States has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US

Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US

Maintenance start time: 07:00 UTC
Maintenance end time: 12:00 UTC

Sep 11, 19:48 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11924

Start Date and Time (GMT):: 18th September 2025 06:00 Hrs.
End Date and Time (GMT):: 18th September 2025 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 15, 21:59 UTC
Resolved - Dear Clients,

The issue has been resolved. The statistics reported over the Report manager are updating correctly and there is no delay in retrieving the data.


Start Date and Time(GMT): 09th September 2025 18:00 GMT
End Date and Time(GMT): 18th September 2025 07:45 GMT


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 18, 09:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 18:32 UTC
Update - We are continuing to investigate this issue.
Sep 9, 18:29 UTC
Investigating - Services :: Operator Services

Start Date and Time(GMT): 09th September 2025 18th GMT hour

Description:
Our internal monitoring has alerted to an incident, that the Report Manager is currently inaccessible. Our team is aware of the issue and is actively investigating the cause. We are working to resolve the matter as quickly as possible.

The Statistics reported over Report Manager are delayed and therefore customer may not be able to access some of their latest transactions

We are treating this on priority and our supports are triaging for a recovery.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 9, 18:27 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 09:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11917

Start Date and Time (GMT):: 18th September 06:00 Hrs.
End Date and Time (GMT):: 18th September 2022 11:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 3, 22:13 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:

Start Time: 2025-09-18 03:00 AM UTC
End Time: 2025-09-18 07:00 AM UTC

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Aug 8, 23:09 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-18 00:54 UTC
Incident End Time: 2025-09-18 03:55 UTC

Sep 18, 04:55 UTC
Investigating - We are currently observing delivery issues in Angola - Africell.

Incident Start Time: 2025-09-18 00:54 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 18, 02:58 UTC
Resolved - Dear Clients,

We are writing to inform you that queues have been cleared. This incident has been resolved.

Incident Start Date & Time (GMT) : 17th Sept 2025, 18:39 hours.
Incident End Date & Time (GMT) : 18th Sept 2025, 1:15 hours.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 18, 03:52 UTC
Investigating - Ticket Number :: MNOC-60965
Services:: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 17th Sept 2025, 18:39 hours.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 17, 18:56 UTC
Sep 17, 2025
Completed - The scheduled maintenance has been completed.
Sep 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:00 UTC
Scheduled - Campaigns application maintenance
Sep 17, 12:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-17 05:00 UTC
Maintenance end time: 2025-09-17 13:00 UTC

Sep 2, 08:36 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-17 07:04 UTC
Incident Start Time: 2025-09-17 11:04 UTC

Sep 17, 12:06 UTC
Investigating - We are currently observing delivery issues in Mali - Telecel.

Incident Start Time: 2025-09-17 07:04 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 17, 09:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11916

Start Date and Time (GMT):: 17th September 06:00 Hrs.
End Date and Time (GMT):: 17th September 2022 11:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay.
Mobile Originated (MO) Traffic: Potential Delay.
DR Notification: Potential Delay.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 3, 22:33 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-16 22:32 UTC
Incident End time: 2025-09-17 01:50 UTC

Sep 17, 02:13 UTC
Update - We are continuing to investigate this issue.
Sep 17, 01:23 UTC
Investigating - We are currently observing delivery issues in Norway Telia.

Incident Start Time: 2025-09-16 22:32 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 16, 23:38 UTC
Sep 16, 2025
Completed - The scheduled maintenance has been completed.
Sep 16, 22:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 UTC
Scheduled - Services :: DI MMS 365 (MM4)
PCR Number:: PCRSDI-11925

Start Date and Time (GMT) :: 16 September 2025 21:00 Hrs.
End Date and Time (GMT) :: 16 September 2025 23:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Sep 12, 15:29 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-16 14:17 UTC
Incident End Time: 2025-09-16 19:03 UTC

Sep 16, 19:14 UTC
Investigating - We are currently observing delivery issues in Ghana - Vodafone.

Incident Start Time: 2025-09-16 14:17 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 16, 17:46 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-16 13:27 UTC
Incident End Time: 2025-09-16 14:02 UTC

Sep 16, 16:13 UTC
Investigating - We are currently observing delivery issues in Djibouti - Evatis.

Incident Start Time: 2025-09-16 13:27 UTC

Impact: Delayed or Failed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 16, 14:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance to update our call authorization service. The scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Sep 8, 23:08 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-15 18:25 UTC
Incident End Time: 2025-09-16 09:24 UTC

Sep 16, 13:16 UTC
Update - We are continuing to investigate this issue.
Sep 16, 04:05 UTC
Update - We are continuing to investigate this issue.
Sep 15, 23:15 UTC
Update - We are continuing to investigate this issue.
Sep 15, 21:10 UTC
Investigating - We are currently observing delivery issues in Mali - Telecel.

Incident Start Time: 2025-09-15 18:25 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 15, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-16 05:00 UTC
Maintenance end time: 2025-09-16 13:00 UTC

Sep 2, 08:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 UTC
Scheduled - Technical maintenance
Sep 15, 15:33 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-15 18:25 UTC
Incident End Time: 2025-09-16 06:59 UTC

Sep 16, 07:08 UTC
Update - We are continuing to investigate this issue.
Sep 16, 00:26 UTC
Update - We are continuing to investigate this issue.
Sep 15, 21:23 UTC
Investigating - We are currently observing delivery issues in Ghana - Vodafone.

Incident Start Time: 2025-09-15 18:25 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 15, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 07:07 UTC
Update - Scheduled maintenance got extended and is currently in progress. We will provide updates as necessary.
Sep 16, 07:02 UTC
Update - Scheduled maintenance got extended and is currently in progress. We will provide updates as necessary.
Sep 16, 05:59 UTC
Update - Scheduled maintenance got extended and is currently in progress. We will provide updates as necessary.
Sep 16, 05:05 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 02:17 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 16, 02:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:15 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11926

Start Date and Time (GMT):: 16th September 2025 02:00 Hrs.
End Date and Time (GMT):: 16th September 2025 05:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: No impact expected.
Mobile Originated (MO) Traffic: No impact expected.
DR Notification: No impact expected.
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, no impact is expected during this activity.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 16, 02:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 UTC
Scheduled - T-Mobile - United States has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US

Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US

Maintenance start time: 02:00 UTC
Maintenance end time: 07:00 UTC

Sep 13, 04:09 UTC
Sep 15, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-15 18:23 UTC
Incident End Time: 2025-09-15 20:05 UTC

Sep 15, 22:26 UTC
Update - We are continuing to investigate this issue.
Sep 15, 20:17 UTC
Investigating - We are currently observing delivery issues in Djibouti - Evatis.

Incident Start Time: 2025-09-15 18:23 UTC

Impact: Delayed or Failed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 15, 18:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:00 UTC
Scheduled - UI improvements & keyword managements per country code
Sep 15, 11:54 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-15 05:00 UTC
Maintenance end time: 2025-09-15 13:00 UTC

Sep 2, 08:34 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 UTC
Scheduled - T-Mobile - United States has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US

Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US

Maintenance start time: 02:00 UTC
Maintenance end time: 12:00 UTC

Sep 11, 19:40 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-14 20:11 UTC
Incident End Time: 2025-09-15 09:50 UTC

Sep 15, 11:47 UTC
Identified - The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Sep 15, 04:39 UTC
Update - We are continuing to investigate this issue.
Sep 14, 23:34 UTC
Update - We are continuing to investigate this issue.
Sep 14, 21:31 UTC
Investigating - We are currently observing delivery issues in Germany - Vodafone Germany.

Incident Start Time: 2025-09-14 20:11 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 14, 20:27 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-15 08:37 UTC
Incident End Time: 2025-09-15 08:59 UTC

Sep 15, 09:47 UTC
Investigating - We are currently observing delivery issues in United Kingdom - Everything Everywhere.

Incident Start Time: 2025-09-15 08:37 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 15, 08:52 UTC
Sep 14, 2025
Sep 13, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-13 08:48 UTC
Incident End Time: 2025-09-13 20:14 UTC

Sep 13, 23:09 UTC
Update - We are continuing to investigate this issue.
Sep 13, 18:45 UTC
Update - We are continuing to investigate this issue.
Sep 13, 16:04 UTC
Investigating - We are currently observing delivery issues in Benin - Moov.

Incident Start Time: 2025-09-13 08:48 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 13, 14:33 UTC
Sep 12, 2025
Completed - The scheduled maintenance has been completed.
Sep 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-12 05:00 UTC
Maintenance end time: 2025-09-12 13:00 UTC

Sep 2, 07:59 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-12 08:20 UTC
Incident End Time: 2025-09-12 08:50 UTC

Sep 12, 12:56 UTC
Update - We are continuing to investigate this issue.
Sep 12, 11:04 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Sep 12, 09:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 UTC
Scheduled - Campaigns Application Maintenance
Sep 12, 08:13 UTC
Sep 11, 2025
Resolved - Dear Clients,

We are writing to inform you that queues have been cleared. This incident has been resolved.

Incident Start Date & Time (GMT) : 10th Sept 2025, 15:45 hrs
Incident End Date & Time (GMT) : 11th Sept 2025, 12:30 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 11, 13:53 UTC
Update - Dear Client,

We are writing to inform you that the queues are decreasing and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 11, 11:51 UTC
Monitoring - Dear Client,

We are writing to inform you that the queues are decreasing and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 11, 04:22 UTC
Investigating - Ticket Number :: MNOC-60862
Services :: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue.

Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 10th Sept 2025, 15:45 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 10, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 UTC
Scheduled - An external supplier has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States

Maintenance start time: 2025-09-11 05:00 UTC
Maintenance end time: 2025-09-11 13:00 UTC

Sep 2, 07:58 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-09-11 08:46 UTC
Incident End Time: 2025-09-11 10:10 UTC

Sep 11, 11:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 10:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 10:39 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Sep 11, 10:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:

Start Time: 2025-09-11 03:00 AM UTC
End Time: 2025-09-11 07:00 AM UTC

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

Aug 8, 23:05 UTC