In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 09, 2025 - 03:00 UTC
May 09, 2025 - 03:00 UTC
Scheduled - Dear Customer,
We would like to inform you that we will be performing a critical security upgrade for Sinch Contact Pro - SAP Business Objects as follows.
Start time: 2025-05-09 (Friday) 3 AM UTC
End time: 2025-05-09 (Friday) 5 AM UTC
During this time, SAP Business Objects will not be available.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
May 9, 2025 03:00-05:00 UTC
We would like to inform you that we will be performing a critical security upgrade for Sinch Contact Pro - SAP Business Objects as follows.
Start time: 2025-05-09 (Friday) 3 AM UTC
End time: 2025-05-09 (Friday) 5 AM UTC
During this time, SAP Business Objects will not be available.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
May 9, 2025 03:00-05:00 UTC
Update - We are continuing to investigate this issue.
May 08, 2025 - 22:09 UTC
May 08, 2025 - 22:09 UTC
Update - We are continuing to investigate this issue.
May 08, 2025 - 12:35 UTC
May 08, 2025 - 12:35 UTC
Update - We are continuing to investigate this issue.
May 08, 2025 - 07:03 UTC
May 08, 2025 - 07:03 UTC
Update - We are continuing to investigate this issue.
May 08, 2025 - 02:05 UTC
May 08, 2025 - 02:05 UTC
Investigating - We are currently observing delivery receipts issues for a subset of messages sent towards Tigo Paraguay.
Incident Start Time: 2025-05-07 23:52 UTC
Impact: Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 08, 2025 - 00:44 UTC
Incident Start Time: 2025-05-07 23:52 UTC
Impact: Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 08, 2025 - 00:44 UTC
Update - We are continuing to work on a fix for this issue.
May 08, 2025 - 20:08 UTC
May 08, 2025 - 20:08 UTC
Update - We are continuing to work on a fix for this issue.
May 06, 2025 - 06:03 UTC
May 06, 2025 - 06:03 UTC
Update - We are continuing to work on a fix for this issue.
May 05, 2025 - 03:03 UTC
May 05, 2025 - 03:03 UTC
Update - We are continuing to work on a fix for this issue.
May 04, 2025 - 02:18 UTC
May 04, 2025 - 02:18 UTC
Update - We are continuing to work on a fix for this issue.
May 03, 2025 - 01:25 UTC
May 03, 2025 - 01:25 UTC
Update - We are continuing to work on a fix for this issue.
May 01, 2025 - 22:05 UTC
May 01, 2025 - 22:05 UTC
Update - We have identified that some customers are not adhering to carrier (AT&T) throughput requirements, which customers will see as throttling errors (error code 362, or 64). We have created a new Sinch Community article that outlines throughput requirements by carrier. Please review these requirements to ensure you are not exceeding the throughput requirements. If you continue to experience throttling errors, We suggest you review the article and adjust your sending speeds:
https://community.sinch.com/t5/10DLC/How-much-throughput-will-I-get-on-my-10DLC-Campaigns/ta-p/7037
Alternatives: If you haven't performed vetting for your Brand, we'd suggest you do so. Not executing vetting as part of your Brand registration may result in your Brand having the lowest throughput possible. Brand vetting should result in a vetting score which could place you on a higher level of throughput.
Additionally, we are working on several immediate, near and long-term solutions to mitigate throughput and delivery concerns customers are currently experiencing. We are in the process of fine tuning our current internal throttling mechanisms, but the full solution is a long-term project.
We appreciate your patience as we continue to mitigate the issue.
Apr 30, 2025 - 21:50 UTC
https://community.sinch.com/t5/10DLC/How-much-throughput-will-I-get-on-my-10DLC-Campaigns/ta-p/7037
Alternatives: If you haven't performed vetting for your Brand, we'd suggest you do so. Not executing vetting as part of your Brand registration may result in your Brand having the lowest throughput possible. Brand vetting should result in a vetting score which could place you on a higher level of throughput.
Additionally, we are working on several immediate, near and long-term solutions to mitigate throughput and delivery concerns customers are currently experiencing. We are in the process of fine tuning our current internal throttling mechanisms, but the full solution is a long-term project.
We appreciate your patience as we continue to mitigate the issue.
Apr 30, 2025 - 21:50 UTC
Update - We are continuing to work on a fix for this issue.
Apr 30, 2025 - 11:02 UTC
Apr 30, 2025 - 11:02 UTC
Update - We are continuing to work on a fix for this issue.
Apr 29, 2025 - 08:07 UTC
Apr 29, 2025 - 08:07 UTC
Update - We are continuing to work on a fix for this issue.
Apr 28, 2025 - 05:10 UTC
Apr 28, 2025 - 05:10 UTC
Update - We are continuing to work on a fix for this issue.
Apr 27, 2025 - 04:11 UTC
Apr 27, 2025 - 04:11 UTC
Update - We are continuing to work on a fix for this issue.
Apr 26, 2025 - 01:10 UTC
Apr 26, 2025 - 01:10 UTC
Update - We are continuing to work on a fix for this issue.
Apr 24, 2025 - 20:06 UTC
Apr 24, 2025 - 20:06 UTC
Update - Thank you for your continued patience as we work through recent delivery issues affecting some AT&T 10DLC traffic.
Our engineers are actively working on a fix.
We apologize for the inconvenience and appreciate your continued patience.
Further updates will be provided as we make progress.
Apr 23, 2025 - 19:46 UTC
Our engineers are actively working on a fix.
We apologize for the inconvenience and appreciate your continued patience.
Further updates will be provided as we make progress.
Apr 23, 2025 - 19:46 UTC
Update - We are continuing to work on a fix for this issue.
Apr 22, 2025 - 21:18 UTC
Apr 22, 2025 - 21:18 UTC
Update - We are continuing to work on a fix for this issue.
Apr 21, 2025 - 17:15 UTC
Apr 21, 2025 - 17:15 UTC
Update - We are continuing to work on a fix for this issue.
Apr 20, 2025 - 15:42 UTC
Apr 20, 2025 - 15:42 UTC
Update - We are continuing to work on a fix for this issue.
Apr 19, 2025 - 15:05 UTC
Apr 19, 2025 - 15:05 UTC
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 14:50 UTC
Apr 18, 2025 - 14:50 UTC
Update - We are continuing to work on a fix for this issue.
Apr 17, 2025 - 19:25 UTC
Apr 17, 2025 - 19:25 UTC
Identified - The issue has been identified and our engineers are working with a fix.
Apr 16, 2025 - 18:33 UTC
Apr 16, 2025 - 18:33 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2025 - 17:08 UTC
Apr 16, 2025 - 17:08 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2025 - 05:09 UTC
Apr 16, 2025 - 05:09 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2025 - 01:01 UTC
Apr 16, 2025 - 01:01 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2025 - 22:06 UTC
Apr 15, 2025 - 22:06 UTC
Investigating - We are currently observing delivery issues for 10DLC in United States - AT&T.
Incident Start Time: 2025-04-15 15:00 UTC
Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 15, 2025 - 19:40 UTC
Incident Start Time: 2025-04-15 15:00 UTC
Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 15, 2025 - 19:40 UTC
External Connectivity
Degraded Performance
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - LATAM
?
Degraded Performance
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Degraded Performance
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Conversation API
Operational
Core
?
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
?
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Messaging APIs
Operational
SMPP - US
?
Operational
SMPP - EU
?
Operational
SMPP - AU
?
Operational
SMPP - CA
?
Operational
SMPP - BR
?
Operational
HTTP - US
?
Operational
HTTP - EU
?
Operational
HTTP - AU
?
Operational
HTTP - CA
?
Operational
HTTP - BR
?
Operational
REST - US
?
Operational
REST - EU
?
Operational
REST - AU
?
Operational
REST - CA
Operational
REST - BR
?
Operational
MMS - US
Operational
MMS - AU
Operational
MMS - CA
Operational
RCS - US
Operational
RCS - EU
Operational
SPAN - US
Operational
SMS Template Management API - US
?
Operational
US Disconnect File Service - US
Operational
🔗 EXTERNAL - Campaign Registry status - US
?
Operational
sFTP2SMS - BR
?
Operational
SMS Template Management API - EU
?
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Bundles Provisioning API
Operational
KakaoTalk Provisioning API
Operational
RCS Provisioning API
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Contact Pro
Under Maintenance
Contact Pro - AF (South Africa)
Under Maintenance
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Under Maintenance
Migrated APIs
Operational
Redhot XML (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Dashboard.sinch.com
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Fax API (Beta)
?
Operational
API
?
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
?
Operational
Fax to Email
?
Operational
User Interface
?
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Number Lookup API v2 (Beta)
Operational
API
?
Operational
User Interface
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Contact Pro - SAP Business Objects Critical security upgrade May 9, 2025 10:00-12:00 UTC
Dear Customer,
We would like to inform you that we will be performing a critical security upgrade for Sinch Contact Pro - SAP Business Objects (AU) as follows.
Start time: 2025-05-09 (Friday) 10 AM UTC
End time: 2025-05-09 (Friday) 12 PM UTC
During this time, SAP Business Objects will not be available.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on May 07, 2025 - 11:37 UTC
We would like to inform you that we will be performing a critical security upgrade for Sinch Contact Pro - SAP Business Objects (AU) as follows.
Start time: 2025-05-09 (Friday) 10 AM UTC
End time: 2025-05-09 (Friday) 12 PM UTC
During this time, SAP Business Objects will not be available.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on May 07, 2025 - 11:37 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11699 May 11, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11699
Start Date and Time (GMT)::11th May 2025 02:00 UTC.
End Date and Time (GMT):: 11th May 2025 04:00 UTC.
Description:
Migration from classic load balancer to application load balancer - retarus-aa
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 23, 2025 - 05:49 UTC
PCR Number :: PCRSDI-11699
Start Date and Time (GMT)::11th May 2025 02:00 UTC.
End Date and Time (GMT):: 11th May 2025 04:00 UTC.
Description:
Migration from classic load balancer to application load balancer - retarus-aa
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 23, 2025 - 05:49 UTC
External Maintenance - US May 13, 2025 04:00-10:00 UTC
Our external supplier has scheduled a maintenance toward the US.
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-05-13 04:00 UTC
Maintenance end time: 2025-05-13 10:00 UTC
Posted on Apr 28, 2025 - 14:32 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-05-13 04:00 UTC
Maintenance end time: 2025-05-13 10:00 UTC
Posted on Apr 28, 2025 - 14:32 UTC
External Maintenance - MMS Provider - US May 14, 2025 04:00-11:00 UTC
Our external supplier has scheduled a maintenance.
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-05-14 04:00 UTC
Maintenance end time: 2025-05-14 11:00 UTC
Posted on May 01, 2025 - 22:42 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-05-14 04:00 UTC
Maintenance end time: 2025-05-14 11:00 UTC
Posted on May 01, 2025 - 22:42 UTC
External Maintenance - US May 15, 2025 04:00-10:00 UTC
Our external supplier has scheduled a maintenance toward the US.
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-05-15 04:00 UTC
Maintenance end time: 2025-05-15 10:00 UTC
Posted on Apr 28, 2025 - 14:39 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-05-15 04:00 UTC
Maintenance end time: 2025-05-15 10:00 UTC
Posted on Apr 28, 2025 - 14:39 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11717 May 18, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11717
Start Date and Time (GMT)::18th May 2025 02:00 UTC.
End Date and Time (GMT):: 18th May 2025 04:00 UTC.
Description:
Migration from classic load balancer to application load balancer - retarus
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 30, 2025 - 02:26 UTC
PCR Number :: PCRSDI-11717
Start Date and Time (GMT)::18th May 2025 02:00 UTC.
End Date and Time (GMT):: 18th May 2025 04:00 UTC.
Description:
Migration from classic load balancer to application load balancer - retarus
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 30, 2025 - 02:26 UTC
DI E-Mail 365 | 3rd Party System Maintenance | Ref Number#NA May 19, 2025 08:00 - May 23, 2025 18:00 UTC
Services: DI E-Mail 365
Ref Number: NA
Start Date and Time (GMT):: 19th May 2025 08:00 GMT
End Date and Time (GMT):: 23rd May 2025 18:00 GMT
Impact:
Email traffic: A Service Impact is not to be expected.
Description:
Dear Client.
One of our third party ESP performing a planned System maintenance towards all their data centers.
However, we do not expect any service impact during this maintenance window.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 30, 2025 - 10:58 UTC
Ref Number: NA
Start Date and Time (GMT):: 19th May 2025 08:00 GMT
End Date and Time (GMT):: 23rd May 2025 18:00 GMT
Impact:
Email traffic: A Service Impact is not to be expected.
Description:
Dear Client.
One of our third party ESP performing a planned System maintenance towards all their data centers.
However, we do not expect any service impact during this maintenance window.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 30, 2025 - 10:58 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11726 May 25, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11726
Start Date and Time (GMT)::25th May 2025 02:00 UTC.
End Date and Time (GMT):: 25th May 2025 04:00 UTC.
Description:
updated AMI with crowdstrike sensors - scheduler and noscale.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 08, 2025 - 16:57 UTC
PCR Number :: PCRSDI-11726
Start Date and Time (GMT)::25th May 2025 02:00 UTC.
End Date and Time (GMT):: 25th May 2025 04:00 UTC.
Description:
updated AMI with crowdstrike sensors - scheduler and noscale.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 08, 2025 - 16:57 UTC
Sinch Internal Maintenance - SSL Certificate Update May 27, 2025 03:00-05:00 UTC
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.
Start Time: 2025-05-27 03:00 UTC
End Time: 2025-05-27 05:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients using callback.sinch.com certificate for mutual authentication.
callback.sinch.com
Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EgJ4-kRTgeRAmsQmgSMtNjMBUMxW1IGQ0A4_8bmxWU-jzw?e=9pLHpN
Link expires in 30 days please download certificates and save them on your end. Please reach out to support if link has expired.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Mar 18, 2025 - 17:14 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.
Start Time: 2025-05-27 03:00 UTC
End Time: 2025-05-27 05:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients using callback.sinch.com certificate for mutual authentication.
callback.sinch.com
Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EgJ4-kRTgeRAmsQmgSMtNjMBUMxW1IGQ0A4_8bmxWU-jzw?e=9pLHpN
Link expires in 30 days please download certificates and save them on your end. Please reach out to support if link has expired.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Mar 18, 2025 - 17:14 UTC