Delivery Issue United States and Canada - Toll Free

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-03-28 23:59 UTC

Incident End Time: 2026-03-29 01:52 UTC

Posted Mar 29, 2026 - 02:19 UTC

Update

This incident has been resolved.

Incident Start Time: 2026-03-28 23:59 UTC

Incident End Time: 2026-03-29 01:52 UTC

Posted Mar 29, 2026 - 02:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 29, 2026 - 01:46 UTC

Investigating

We are currently observing delivery issues for Toll Free Numbers towards US & CA.

Incident Start Time: 2026-03-28 23:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Mar 29, 2026 - 00:27 UTC

This incident affected: External Connectivity (SMS - CA - Toll Free, SMS - US - Toll Free).