tag:status.sinch.com,2005:/historySinch Status - Incident History2024-03-29T02:18:48ZSinchtag:status.sinch.com,2005:Incident/203734592024-04-24T09:00:00Z2024-03-27T08:42:29ZConversation API Routine Maintenance - US<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>24</var>, <var data-var='time'>09:00</var> - <var data-var='time'>10:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Scheduled</strong> - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters<br /><br />Maintenance window: 2024-04-24 09:00 UTC to 10:00 UTC<br /><br />Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.<br /><br />Affected endpoint: us.conversation.api.sinch.com<br />Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.<br /><br />Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi</p>tag:status.sinch.com,2005:Incident/203734232024-04-24T08:00:00Z2024-03-27T08:40:14ZConversation API Routine Maintenance - EU<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>24</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Scheduled</strong> - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters<br /><br />Maintenance window: 2024-04-24 08:00 UTC to 09:00 UTC<br /><br />Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.<br /><br />Affected endpoint: eu.conversation.api.sinch.com<br />Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.<br /><br />Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi</p>tag:status.sinch.com,2005:Incident/203734372024-04-10T09:00:00Z2024-03-27T08:41:19ZConversation API Routine Maintenance - US<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>09:00</var> - <var data-var='time'>10:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Scheduled</strong> - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters<br /><br />Maintenance window: 2024-04-10 09:00 UTC to 10:00 UTC<br /><br />Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.<br /><br />Affected endpoint: us.conversation.api.sinch.com<br />Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.<br /><br />Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi</p>tag:status.sinch.com,2005:Incident/203734082024-04-10T08:00:00Z2024-03-27T08:38:37ZConversation API Routine Maintenance - EU<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:38</var> UTC</small><br><strong>Scheduled</strong> - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters<br /><br />Maintenance window: 2024-04-10 08:00 UTC to 09:00 UTC<br /><br />Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.<br /><br />Affected endpoint: eu.conversation.api.sinch.com<br />Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.<br /><br />Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi</p>tag:status.sinch.com,2005:Incident/203482912024-04-10T06:00:00Z2024-03-25T07:12:49ZExternal Maintenance - Syniverse<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>06:00</var> - <var data-var='time'>10:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>07:12</var> UTC</small><br><strong>Scheduled</strong> - Planned Maintenance : CN:96304-2<br /><br />Customer Impact No expected message impact during maintenance<br /><br />Impacted Products INTER-CARRIER MMS, MMS IP<br /><br />Notification ID CN:96304-2<br /><br />Planned Maintenance Source Syniverse<br /><br />Notes Syniverse reference : CRQ000000259980 *Maintenance Time Change In our continuous effort to improve service quality provided to our customers, Syniverse Support Team will be performing a planned maintenance in Dallas, Chicago and Los Angeles Datacenter.<br /><br />Timestamp<br /><br />Notification Date/Time (EST): 2024-03-22 12:45<br /><br />Start Date/Time (EST): 2024-04-10 02:00<br /><br />End Date/Time (EST): 2024-04-10 06:00<br /><br />Expected End Date/Time (EST): 2024-04-10 06:00<br /><br />Expected Duration 4 hrs, 0 mins</p>tag:status.sinch.com,2005:Incident/203857592024-04-09T11:00:00Z2024-03-28T07:29:25ZDI E-Mail 365 | 3rd Party Application Maintenance | Ref Number#NA<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>11:00</var> - <var data-var='time'>12:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:29</var> UTC</small><br><strong>Scheduled</strong> - 3rd Party Maintenance<br /><br />Services : DI E-Mail 365<br />Ref Number : NA<br /><br />Start Date and Time (GMT):: 9th Apr 2024 11:00 GMT<br />End Date and Time (GMT):: 9th Apr 2024 12:00 GMT<br /><br />Impact:<br />Email traffic: No impact expected.<br /> <br />Description:<br />Third party ESP maintenance to enhance SMTP features .<br /><br />If you have any questions or concerns, please contact your Account Manager, or send an email to operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.</p>tag:status.sinch.com,2005:Incident/203206952024-04-08T10:00:00Z2024-03-21T15:47:15ZSMS REST API SSL Certificate Update<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.sms.api.sinch.com .<br />The wildcard SSL certificate is being used in all REST API regions and it will be updated during the times specified below.<br /><br />Start Time: 2024-04-08 10:00 UTC<br />End Time: 2024-04-08 11:00 UTC<br /><br />Type: Scheduled Maintenance<br /><br />Maintenance: SSL Certificate Updates<br /><br />Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.<br /><br />Download the Certificate Files Here :<br /><br />star.sms.api.sinch.com-2025-CA-Bundle.crt<br /><br />https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EQybdOsgT8hHtZ430LBMCowBHOXmfLQrtR-wZ3chCMdWpA<br /><br />star.sms.api.sinch.com-2025_.crt<br /><br />https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EaxcxBGp1opKr_M60dcH40kBRApnGXY0KAXVuNexLtKYIA<br /><br />We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.<br /><br />Please contact support@sinch.com should you require further information or assistance.<br /><br />Sincerely,<br />Sinch</p>tag:status.sinch.com,2005:Incident/200025742024-04-08T06:00:00Z2024-02-16T20:44:59ZExternal Maintenance - AT&T - US<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Scheduled</strong> - AT&T - US has scheduled a maintenance. <br /><br />Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts<br /><br />Maintenance start time: 2024-04-08 06:00 UTC<br />Maintenance end time: 2024-04-08 07:00 UTC</p>tag:status.sinch.com,2005:Incident/200271472024-04-03T18:00:00Z2024-03-26T09:24:53ZDI SMPP gateway services | TLS certificate renewal || PCR Number#PCRSDI-10999<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>18:00</var> - <var data-var='time'>22:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:54</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Scheduled</strong> - DI SMPP gateway services |TLS certificate renewal <br /><br />Scheduled<br /><br />Start Date and Time: 3rd-April-2024 - 18:00 UTC<br />End Date and Time : 3rd-April-2024 - 22:00 UTC<br /><br />Description:<br /><br />The TLS certificate issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘24. This certificate is used for the following SMPP gateway services in our FR1 data center. <br /><br />SMPP gateway at FR1 Data Center<br /><br />• smpp-pp.sapmobileservices.com(178.248.228.139)<br />• smpp-eu2.sapdigitalinterconnect.com(178.248.228.139)<br />• smpps-pp.sapmobileservices.com(178.248.228.152)<br />• smpps-eu2.sapdigitalinterconnect.com (178.248.228.152)<br /><br />We will be deploying the renewed certificate on the 3rd of Apr ’24 at 18:00 GMT.<br /><br />The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.<br /><br />https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210<br /><br />The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.<br /><br />https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211<br /><br />Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.<br /><br />Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.<br /><br />If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.</p>tag:status.sinch.com,2005:Incident/200270272024-04-03T18:00:00Z2024-03-26T09:10:55ZDI HTTP Input gateway and Live Link services | TLS certificate renewal | PCR Number#PCRSDI-10999<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>18:00</var> - <var data-var='time'>22:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Scheduled</strong> - DI HTTP Input gateway and Live Link services |TLS certificate renewal <br /><br />Scheduled<br /><br />Start Date and Time: 03-Apr-24 18:00 UTC<br />End Date and Time : 03-Apr-24 22:00 UTC<br /><br />Description:<br /><br />The TLS certificate issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘24. This certificate is used for the following HTTP Input gateway services in our FR1 and UK4 data centres,, and the Livelink service hosted from our US4 datacenter.<br /><br />HTTP Input gateway at FR1 Data Center<br />• sms-pp.sapmobileservices.com (178.248.228.151)<br />• sms-eu2.sapdigitalinterconnect.com (178.248.228.151)<br />• sms-pi.sapmobileservices.com(178.248.228.11)<br />• sms-eu2-vpn.sapdigitalinterconnect.com(178.248.228.11)<br />• sms-eu2-mpls.sapdigitalinterconnect.com(178.248.228.11)<br />• smss-eu2.sapdigitalinterconnect.com (178.248.228.153)<br /><br />HTTP Input gateway at UK4 Data Center<br />• sms-lp.sapmobileservices.com (178.248.224.151)<br />• sms-eu3.sapdigitalinterconnect.com (178.248.224.151)<br />• sms-li.sapmobileservices.com (178.248.224.11)<br />• sms-eu3-vpn.sapdigitalinterconnect.com (178.248.224.11)<br />• sms-eu3-mpls.sapdigitalinterconnect.com (178.248.224.11)<br /><br />Live Link Service at US4 Data Center<br />• livelink.sapdigitalinterconnect.com (74.117.8.173)<br />• livelink.sapmobileservices.com (74.117.8.173)<br /><br />We will be deploying the renewed certificates on the 3rd of April ’24 at 18:00 GMT. <br /><br />The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.<br /><br />https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210<br /><br />The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.<br /><br />https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211<br /><br />Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.<br /><br />Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.<br /><br />If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this If you have any questions or concerns, please contact your Account Manager.</p>tag:status.sinch.com,2005:Incident/198557402024-03-31T10:00:00Z2024-01-29T09:24:40ZEU Legacy SMS API New IP additions<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:00</var> UTC</strong></p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:24</var> UTC</small><br><strong>Scheduled</strong> - Dear Customer,<br /> <br />As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our Redhot XML, E3, SMS, SDI and HTTP API in EU for the following FQDNs:<br /><br />e3.mad.api.sinch.com<br />eu.mad.api.sinch.com<br />eu.sms.sdi.sinch.com<br />eu.xml.api.sinch.com<br />eu1.sms.sdi.sinch.com<br />eu2.sms.sdi.sinch.com<br />sms.sdi.sinch.com<br />unw.mad.api.sinch.com<br />vpn.sms.sdi.sinch.com<br />xml1.mblox.com<br />xml10.mblox.com<br />xml11.mblox.com<br />xml12.mblox.com<br />xml13.mblox.com<br />xml14.mblox.com<br />xml15.mblox.com<br />xml16.mblox.com<br />xml18.mblox.com<br />xml2.mblox.com<br />xml3.mblox.com<br />xml4.mblox.com<br />xml5.mblox.com<br />xml6.mblox.com<br />xml7.mblox.com<br />xml8.mblox.com<br />xml9.mblox.com<br /> <br />If you receive callbacks from the above mentioned APIs in EU and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's as soon as possible<br /> <br />3.122.121.231<br />18.159.178.180<br />18.158.33.72<br /> <br />Best regards, <br />Sinch infrastructure and product management teams.</p>tag:status.sinch.com,2005:Incident/198557232024-03-31T10:00:00Z2024-01-29T09:22:08ZUS Legacy SMS API New IP additions<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:00</var> UTC</strong></p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Scheduled</strong> - Dear Customer,<br /> <br />As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our Redhot XML, SMS, SDI and HTTP API in the US for the following FQDNs:<br /><br />ssl-xml.us.mblox.com<br />us.sms.sdi.sinch.com<br />us.span.api.sinch.com<br />us.xml.api.sinch.com<br />us1.span.api.sinch.com<br />us2.span.api.sinch.com<br />venice.api.sinch.com<br />xml.us.mblox.com<br />xml.us.mblox.com.com<br />xml001.nj2.us.mblox.com<br />xml001.qsv.us.mblox.com<br />xml001.us.mblox.com<br />xml001.us1.us.mblox.com<br />xml2.us.mblox.com<br />xml3.us.mblox.com<br />xml4.us.mblox.com<br />xml5.us.mblox.com<br />xml6.us.mblox.com<br />xml7.us.mblox.com<br /> <br />If you receive callbacks from the above mentioned APIs in the US and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's as soon as possible<br /> <br />35.161.105.23<br />54.214.117.121<br />54.214.3.139<br /> <br />Best regards, <br />Sinch infrastructure and product management teams.</p>tag:status.sinch.com,2005:Incident/203287612024-03-29T03:00:00Z2024-03-22T14:11:35ZExternal Maintenance - AT&T - US<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>03:00</var> - <var data-var='time'>11:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Scheduled</strong> - AT&T - US has scheduled a maintenance. <br /><br />Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards AT&T-US<br />Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic from AT&T-US<br /><br />Maintenance start time: 2024-03-29 03.00 UTC<br />Maintenance end time: 2024-03-29 11.00 UTC</p>tag:status.sinch.com,2005:Incident/203304182024-03-29T02:00:02Z2024-03-29T02:00:02ZDI SMS 365 | Operator Services | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No:CHG000008937168<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Scheduled</strong> - Services :: DI SMS 365<br />Ref Number :: CHG000008937168<br /><br />Start Date and Time (GMT):: 29 March 2024 02:00 Hrs.<br />End Date and Time (GMT) :: 29 March 2024 11:00 Hrs.<br /><br />Impact:<br />Mobile Terminating (MT) Traffic: Potential Delay in delivery<br />Mobile Originated (MO) Traffic: Potential Delay in delivery<br />DR Notification: Potential Delay in delivery<br />Message Manager: : Not Impacted<br />Report Manager: Not Impacted<br /><br />Description:<br />One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.<br /><br />If you experience any issues , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.</p>tag:status.sinch.com,2005:Incident/203919752024-03-29T02:18:48Z2024-03-29T02:18:48Z[Campaigns] Services are not available<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>02:18</var> UTC</small><br><strong>Monitoring</strong> - Currently assessing and monitoring</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Identified</strong> - There is an ongoing network issue within our server provider.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Investigating</strong> - We have detected a incident on Campaigns. We are investigating.</p>tag:status.sinch.com,2005:Incident/199491102024-03-28T19:17:01Z2024-03-28T19:17:01ZDelivery Issue France - Coriolis Telecom<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Monitoring</strong> - This degradation was due to Coriolis being acquired by another operator and subscribers have been continuously migrated to this new operator. <br /><br />We have now been informed that the last subscribers have now been migrated and the general statistics has improved.<br /><br />We will continue to monitor this for a period time.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:02</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:41</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>02:17</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>01:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>21:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:11</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>03:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>07:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:11</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>02:25</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>00:06</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:04</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>03:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:07</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Investigating</strong> - We are currently observing delivery issues towards France - Coriolis Telecom<br /><br />Incident Start Time: 2024-02-08 09:12 UTC<br /><br />Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts<br /><br />We will update as soon as we have more information.</p>tag:status.sinch.com,2005:Incident/203295502024-03-28T19:00:02Z2024-03-28T19:00:02ZDI SMS 365 | Enterprise Services | Planned Maintenance | PCR # PCRSDI-11039<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Scheduled</strong> - Services :: DI SMS 365<br />PCR # PCRSDI-11039<br /><br />Start Date and Time: 28-Mar-2024 - 16:00 UTC<br />End Date and Time : 28-Mar-2024 - 19:00 UTC<br /> <br />Description:<br /> <br />To move our Secondary Internet Circuits in FR1 to new network devices.<br /> <br />The following services are connected to the Secondary Internet Circuits in our FR1 data center. <br /> <br />• HTTP Input Gateway<br />• SMPP Input Gate<br />• Message Manager<br />• Customer Management Portal<br /> <br />Action required: None. <br /> <br />Impact: We do not expect any impact to traffic during this maintenance as we are moving the secondary circuits. <br /> <br />If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.</p>tag:status.sinch.com,2005:Incident/203303572024-03-28T11:00:20Z2024-03-28T11:00:20ZDI SMS 365 | Operator Services | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No:CHG000009189245<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Scheduled</strong> - Services :: DI SMS 365<br />Ref Number :: CHG000009189245<br /><br />Start Date and Time (GMT):: 28 March 2024 02:00 Hrs.<br />End Date and Time (GMT) :: 28 March 2024 11:00 Hrs.<br /><br />Impact:<br />Mobile Terminating (MT) Traffic: Potential Delay in delivery<br />Mobile Originated (MO) Traffic: Potential Delay in delivery<br />DR Notification: Potential Delay in delivery<br />Message Manager: : Not Impacted<br />Report Manager: Not Impacted<br /><br />Description:<br />One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.<br /><br />If you experience any issues , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.</p>tag:status.sinch.com,2005:Incident/203287412024-03-28T11:00:02Z2024-03-28T11:00:02ZExternal Maintenance - AT&T - US<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Scheduled</strong> - AT&T - US has scheduled a maintenance. <br /><br />Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards AT&T-US<br />Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic from AT&T-US<br /><br />Maintenance start time: 2024-03-28 03.00 UTC<br />Maintenance end time: 2024-03-28 11.00 UTC</p>tag:status.sinch.com,2005:Incident/203510132024-03-28T09:19:15Z2024-03-28T09:19:15ZDI SMS 365 | Operator Services | Network Maintenance | PCR Number #PCRSDI-11032<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Scheduled</strong> - Services :: DI SMS 365<br />PCR Number :: PCRSDI-11032<br /><br />Start Date and Time (GMT):: 28 March 2024 06:00 Hrs.<br />End Date and Time (GMT):: 28 March 2024 10:00 Hrs.<br /><br />Impact:<br />Mobile Terminating (MT) Traffic: Potential Latency<br />Mobile Originated (MO) Traffic: Potential Latency<br />DR Notification: Potential Latency<br />Report Manager Access : Not Impacted<br />Report Manager Statistics : Not Impacted<br /><br />Description:<br />Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal applications.<br /><br />If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.</p>tag:status.sinch.com,2005:Incident/201547752024-03-28T08:00:02Z2024-03-28T08:00:02ZExternal Maintenance - Toll-Free Number Provider<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Scheduled</strong> - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below: <br /><br />Maintenance start time: 2024-03-28 04:00 UTC<br /><br />Maintenance end time: 2024-03-28 08:00UTC<br /><br />Impact MT: Potential North America Toll-Free Number MT delays or failures<br />Impact MO: Potential North America Toll-Free Number MO delays or failures</p>tag:status.sinch.com,2005:Incident/201548582024-03-28T07:00:08Z2024-03-28T07:00:08ZCustomer Portal Routine Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />We have a scheduled maintenance on our dashboard.sinch.com customer portal<br /><br />Maintenance window: 2024-03-28 05:00 UTC to 07:00 UTC.<br /><br />Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components<br /><br />We appreciate your patience and apologize for any inconvenience during this maintenance period.<br />If for any reason the maintenance is extended or cancelled we will advise you accordingly.</p>tag:status.sinch.com,2005:Incident/203834812024-03-28T05:44:39Z2024-03-28T05:44:39ZDI MMS 365 - MM7 | Operator Services | Delay in delivery of Multimedia messages | TT#MNOC-52510<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:44</var> UTC</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are writing to inform you that queues have been cleared and traffic has resumed back to normal.<br />We consider this issue as resolved.<br /><br />Incident Start Date & Time (GMT) : 27th Mar 2024 17:15 Hrs.<br />Incident End Date & Time (GMT) : 28th Mar 2024 05:10 Hrs.<br /><br />We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:04</var> UTC</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />We are writing to inform you that queues are due to high traffic and are reducing gradually.<br />We are closely monitoring the status and update on further progress.<br /><br />We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>01:48</var> UTC</small><br><strong>Investigating</strong> - Ticket Number :: MNOC-52510<br />Services:: DI MMS 365 - MM7 <br /><br />Description :: <br />Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages. We can confirm there are no incidents impacting the overall availability of the service. <br /> <br />Our technical team has identified and implemented the fix. The queues are gradually decreasing now.<br />We will update you on the further improvements. <br /><br />Impact :: <br />Mobile Terminating (MT) Traffic: Delay in Delivery <br />Mobile Originated (MO) Traffic: Delay in Delivery <br />DR Notification : Delay in Delivery <br /> <br />Incident Start Date & Time (GMT) : 27th Mar 2024 17:15 GMT<br /> <br />If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.</p>tag:status.sinch.com,2005:Incident/203814562024-03-28T00:15:02Z2024-03-28T00:15:02ZDI SMS 365 | Operator Services | Application Maintenance | PCR Number #PCRSDI-11048<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>00:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Scheduled</strong> - Services ::DI SMS 365<br />PCR Number ::PCRSDI-11048 <br /><br />Start Date and Time (GMT):: 27th Mar 2024 20:00 hrs<br />End Date and Time (GMT):: 28th Mar 2024 00:00 hrs<br /><br />Impact<br />Mobile Terminating (MT) Traffic: Potential Latency<br />Mobile Originated (MO) Traffic: Potential Latency<br />DR Notification: Potential Latency<br />Report Manager Access : Not Impacted<br />Report Manager Statistics : Not Impacted<br /><br />Description:<br />Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal applications.<br /><br />If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.</p>tag:status.sinch.com,2005:Incident/203266672024-03-27T21:00:02Z2024-03-27T21:00:02ZExternal Maintenance - Singapore Mobileone<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Scheduled</strong> - Mobileone Singapore has scheduled a maintenance. <br />Impact: Clients may experience delayed or failed MT/MO traffic towards Mobileone Singapore.<br /><br />Maintenance start time: 2024-03-27 18:00 UTC<br />Maintenance end time: 2024-03-27 21:00 UTC</p>