Sinch Status

All Systems Operational

Connectivity by region Operational

SMS - APAC Operational

SMS - EMEA Operational

SMS - Latin America Operational

SMS - CA - LongCode Operational

SMS - CA - ShortCode Operational

SMS - CA - Toll Free Operational

SMS - US - LongCode Operational

SMS - US - ShortCode Operational

SMS - US - Toll Free Operational

MMS - US Operational

Voice - Global Operational

Lookup - Global Operational

Video - Global Operational

Messaging API - AU Operational

SMPP Operational

HTTP Operational

REST Operational

Messaging API - CA Operational

Reach API Operational

Messaging API - EU Operational

SMPP Operational

HTTP Operational

REST Operational

WhatsApp Operational

Messaging API - US Operational

SMPP Operational

HTTP Operational

REST Operational

MMS Operational

RCS Operational

WhatsApp Operational

Voice Operational

Data Calling Operational

Phone Calling (PSTN) Operational

Video Calling Operational

SIP Trunk Operational

Verification Operational

Flash Call Verification Operational

SMS Verification Operational

Verification Text to Speech Operational

Lookup API Endpoints Operational

ENUM AU Operational

HTTP AU Operational

ENUM EU Operational

HTTP EU Operational

ENUM US Operational

HTTP US Operational

Legacy API Operational

Atlas SMPP (mBlox) Operational

MSIP (mBlox) Operational

OIDS (mBlox) Operational

Redhot XML (mBlox) Operational

SMPPG (mBlox) Operational

E3 (Dialogue) Operational

SMS (Legacy Sinch) Operational

Customer Portal Operational

Payment Operational

SMS Administration Operational

Numbers Administration Operational

Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

External Maintenance USA T-Mobile Dec 9, 08:00-11:00 UTC

We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2019-12-09 08:00 UTC
End Time: 2019-12-09 11:00 UTC

Impact MT: Clients may experience delayed Short Code and Toll-Free Number SMS MTs towards T-Mobile US
Impact MO: Clients may experience delayed Short Code and Toll-Free Number SMS MOs from T-Mobile US
Posted on Dec 7, 02:29 UTC

External Maintenance - Canada Eastlink Dec 9, 15:00-16:00 UTC

Eastlink Canada has scheduled a maintenance.
Impact: During this period, clients will no longer receive Handset delivery notifications from Eastlink MSISDNs. Instead, Sinch will provide SMSC delivery notifications on submission.
Posted on Dec 4, 23:22 UTC

Sinch Planned Maintenance: GW112 & GW112FTEU Dec 10, 09:00-11:00 UTC

Dear Clients,

We are writing to inform you about an up and coming maintenance which will affect several of our Canadian operators.

On 2019-12-10, Sinch will be performing a maintenance that will affect MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron Canada.

During the maintenance clients may experience failed or delayed MT or MO messages. Delivery Notifications during this period may be delayed for each of these operators.

Type: Sinch Maintenance
Start Time: 2019-12-10 09:00 (UTC)
Start Time: 2019-12-10 11:00 (UTC)
Affected Products: GW112/GW112FTEU (Canadian Short Codes)
Impact MT: Clients may experience failed or delayed MT messages towards MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron Canada.
Impact MO: Clients may experience delayed MO traffic from MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron MSISDNs.
Impact DLR: Clients may experience failed or delayed Delivery Notifications from MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron Canada

In case you need further information, please contact technical support at support@sinch.com. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Sincerely,

Sinch
Posted on Dec 5, 20:36 UTC

Planned Maintenance - US3 Site Dec 12, 09:00-12:00 UTC

We are writing to inform you about the upcoming planned network maintenance at our US3 site.
You may experience MT, MO and Number lookup delays towards US, Canada and Brazil.
Corresponding redundant sites will be available during the maintenance period.
Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com (209.95.131.8)
Posted on Nov 22, 22:55 UTC

External - North American Long Number Provider Dec 13, 05:00-06:00 UTC

We are writing to inform you that our North American Long Number Provider is conducting maintenance on their platform at the times specified below.
Start Time: 2019-12-13 05:00 UTC
End Time: 2019-12-13 06:00 UTC
Impact: Impact: Customers will not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Posted on Dec 3, 12:56 UTC

System Metrics Month Week Day

API Response Time - Connect

Fetching

API Response Time - Full

Fetching

Past Incidents

Dec 7, 2019

No incidents reported today.

Dec 6, 2019

Sinch Operator Notification: Telia Sweden

Resolved - This incident has been resolved
Dec 6, 22:17 UTC

Update - We have resolved the issue related to missing delivery reports.

Incident Start Time: 2019-12-06 13:33 UTC
Incident Stop Time: 2019-12-06 23:14 UTC
Dec 6, 22:16 UTC

Update - We are still investigating the issue related to the older delivery reports.
And we will update accordingly with a resolution once solved.

Any new submitted traffic is not affected towards Telia Sweden.
Dec 6, 18:59 UTC

Monitoring - We are writing to inform you that Telia Sweden is experiencing delivery issues causing MT and DR being delayed.
We have adjusted our routing into Telia Sweden and MT delivery have been resolved, we are still experiencing issues related to older delivery reports.

Incident Start Time: 2019-12-06 13:33 UTC

Impact MT: Clients may have experience delay in MT traffic towards Telia Sweden
Impact DR: Clients may have experience delay in DR from Telia Sweden
Dec 6, 14:43 UTC

Dec 5, 2019

External Maintenance USA T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 UTC

Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2019-12-05 06:00 AM UTC
End Time: 2019-12-05 11:00 AM UTC

Impact MT: Clients may experience delayed Short Code and Toll-Free Number SMS MTs towards T-Mobile US
Impact MO: Clients may experience delayed Short Code and Toll-Free Number SMS MOs from T-Mobile US
Dec 4, 09:03 UTC

Internal Maintenance - Canada Rogers & Fido

Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 UTC

Scheduled - Sinch has a scheduled maintenance on our connections to Rogers & Fido Canada.
Impact: Impact MT: Clients may experience delayed or failed MT traffic for outbound messages sent to Rogers or Fido MSISDNs.
Impact DR: Clients may experience delayed or failed delivery receipts for MT traffic sent to Rogers or Fido MSISDNs.
Nov 29, 18:48 UTC

Dec 4, 2019

Operator Notification - Rogers Wireless Canada (Resolved)

Resolved - Dear Client,

We are writing to retroactively inform you that we have experienced an issue with our connections towards Rogers Wireless

Type: Operator Notification Rogers Wireless Canada
Start Time: 2019-12-04 14:04 UTC
Stop Time: 2019-12-04 14:27 UTC
Impact MT: Clients may have experienced delayed or rejected Shortcode MTs to Rogers Wireless
Impact MO: Clients may have experienced delayed or rejected Shortcode MOs from Rogers Wireless

We sincerely apologies for this inconvenience.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Dec 4, 14:59 UTC

Sinch Planned Maintenance: Reach API

Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC

Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on the Reach Platform at the
times specified below.

Type: Scheduled Maintenance
Start Time: 2019-12-04 09:00 UTC
End Time: 2019-12-04 12:00 UTC
Impact: Clients may experience MT and Email delays, Rejected API Calls, or MO delays.
Impact Customer Portal: reach.clxnetworks.ca may be unavailable during the maintenance window.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Nov 21, 20:52 UTC

External Maintenance USA T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 06:06 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 4, 06:00 UTC

Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2019-12-04 06:00 AM UTC
End Time: 2019-12-04 11:00 AM UTC

Impact MT: Clients may experience delayed Short Code and Toll-Free Number SMS MTs towards T-Mobile US
Impact MO: Clients may experience delayed Short Code and Toll-Free Number SMS MOs from T-Mobile US
Dec 2, 21:21 UTC

Operator Notification: Algeria - Mobilis and Djezzy network

Resolved - This incident has been resolved at the below timestamps.

Impact: Clients may have observed delayed or rejected MTs towards the mentioned networks

Djezzy:
Start Time: 2019-12-03 07:30 AM UTC
End Time: 2019-12-03 01:50 PM UTC

Mobilis:
Start Time: 2019-12-03 09:00 AM UTC
End Time: 2019-12-03 01:50 PM UTC

If you have any further questions please do not hesitate to reach out to support@sinch.com
Dec 4, 08:01 UTC

Update - We are continuing to work on a fix for this issue.
Dec 3, 11:58 UTC

Identified - We are currently observing outages on the Algerian networks Djezzy and Mobilis starting at the below timestamps.

Impact: Clients may observe delayed or rejected MTs towards the mentioned networks.

Djezzy:
Start Time: 2019-12-03 07:30 AM UTC

Mobilis:
Start Time: 2019-12-03 09:00 AM UTC

If you have any further questions please do note hesitate to reach out to support@sinch.com
Dec 3, 11:56 UTC

Operator Notification - Sprint US

Resolved - This incident has been resolved and the queues have emptied.
If you have any questions, please contact us at support@sinch.com
Dec 4, 01:55 UTC

Monitoring - A fix has been implemented by the operator, there are still queued MOs and DLRs. These queues are currently draining, and we are monitoring the performance.
Dec 3, 23:13 UTC

Update - Sprint US is still experiencing an issue on their platform which may cause delayed MOs and delivery reports. Further updates will follow once the issue have been resolved or in 4 hours.
Dec 3, 19:22 UTC

Investigating - Dear Client,
We are writing to inform you that Sprint US is experiencing an issue on their platform which may cause delayed MOs and delivery reports.
Type: Operator Notification
Impairment Start Time: 2019-12-03 12:02 (UTC)
Impact MT: No impact
Impact MO: Client may experience delayed or rejected Short Code MOs from Sprint US
Impact DLR: Clients may experience delayed delivery reports on Short Code traffic towards Sprint US
We appreciate your patience while the operator worked to resolve the issue.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Dec 3, 15:20 UTC

Dec 3, 2019

Sinch Operator Notification: Sprint US emergency maintenence

Resolved - We are writing to inform you that Sprint US has finished the emergency maintenance on their platform.

End Time: 2019-12-03 09:15 UTC
Dec 3, 10:12 UTC

Investigating - We are writing to inform you that Sprint US are conducting an emergency maintenance on their platform.

Start Time: 2019-12-03 08:00 UTC

Impact SMS MT: Clients may experience delayed Short Code SMS MTs towards SprintUS
Impact MO: Clients may experience delayed Short Code SMS MOs from Sprint US
Dec 3, 09:47 UTC

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

Sinch Operator Notification: US and Canada Toll-Free number provider

Resolved - We are writing to inform you that our US and Canada Toll-Free number provider has resolved their issue on the platform at 20:45 UTC.
Nov 27, 20:56 UTC

Update - MO and MT message delivery has returned to expected time-frames.
MO and MT Delays: Between 17:52 UTC and 20:01 UTC

However there is still a delay with the processing of delivery reports.
Nov 27, 20:07 UTC

Investigating - Currently our US and Canada Toll-Free number provider is experiencing intermittent delays for MT, MO and delivery reports.

2019-11-27 17:09 UTC - Clients would have begun to observe delays in delivery reports.
2019-11-27 17:52 UTC. - Clients would begin to see MT and MO delays.

We appreciate your patience while our provider worked to resolve this issue.
If you have any further questions or concerns please reach out to support@sinch.com
Nov 27, 19:59 UTC

Sinch Operator Notification: US and Canada Toll-Free number provider

Resolved - We are writing to inform you that our US and Canada Toll-Free number provider has resolved their issue on the platform
Nov 27, 04:00 UTC

Monitoring - DLRs are now being returned in expected time-frames.
Nov 27, 03:07 UTC

Update - We are continuing to work on a fix for this issue.
Nov 27, 03:04 UTC

Identified - We are writing to inform you that our US and Canada Toll-Free number provider is experiencing intermittent delays for delivery reports. MT and MO traffic is not impacted.
Incident Start Time: 2019-11-27 01:30 UTC.
Impact: Clients may observe delayed delivery reports for toll free number MTs towards the US and Canada.
Nov 27, 01:44 UTC

Nov 26, 2019

Emergency Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Nov 26, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 21:47 UTC

Scheduled - We will be performing an emergency maintenance on our MMS platform.

Impact MMS: Clients may experience delayed or rejected MMS MOs and MTs

If you have any questions regarding this please contact support@sinch.com
Nov 25, 21:19 UTC

Nov 25, 2019

Sinch Operator Notification - T-Mobile US Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 UTC

Scheduled - Dear Client,

We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Type: Sinch Operator Notification - T-Mobile US Maintenance
Start Time: 2019-11-25 08:00 UTC
End Time: 2019-11-20 11:00 UTC
Impact MT: Clients may experience delayed Short Code and Toll-Free Number SMS MTs towards T-Mobile US
Impact MO: Clients may experience delayed Short Code and Toll-Free Number SMS MOs from T-Mobile US

On behalf of T-Mobile US, we appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,

Sinch
Nov 22, 19:41 UTC

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.