All Systems Operational
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
NOTIFICATION TEST ? Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Elastic SIP Trunking (Beta) ? Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch SSL Certificate Update Dec 4, 2023 08:00-09:00 UTC
Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of EU XMS FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.

Start Time: 2023-12-04 08:00 UTC
End Time: 2023-12-04 09:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

sms.api.sinch.com
eu.sms.api.sinch.com
eu2.sms.api.sinch.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EjxDJIWmxJNNnowUfwNLKN4BzhO4XY5_9cFK-sl9ftxtEA?e=T48APE

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on Nov 27, 2023 - 18:44 UTC
Sinch SSL Certificate Update Dec 4, 2023 09:00-12:00 UTC
Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of US XMS FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.

Start Time: 2023-12-04 09:00 UTC
End Time: 2023-12-04 12:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

sms.api.sinch.com
us.sms.api.sinch.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EsMaXYeoQzJIuYh3axahS-4Bu7ezmXUp9WJ4jMwy54vHjg?e=1UYEUZ

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on Nov 27, 2023 - 18:46 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10841

Start Date and Time (GMT):: 5 December 2023 07:00 Hrs.
End Date and Time (GMT):: 5 December 2023 11:00 Hrs.


Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Nov 15, 2023 - 18:46 UTC
We are writing to inform you that our Toll-Free Number and MMS Provider (US and CA) has scheduled a maintenance.

Maintenance start time: 2023-12-07 04:00 UTC
Maintenance end time: 2023-12-07 08:00 UTC

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United State

Posted on Dec 01, 2023 - 10:59 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10825

Start Date and Time (GMT):: 2023-12-07 07:00
End Date and Time (GMT):: 2023-12-07 11:00

Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our customer smpp binds needs to be restarted after the upgrade.
Some of our clients may observe traffic delays during the above-mentioned window.`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Nov 09, 2023 - 06:11 UTC
Dears,

Sinch DI is planning to perform the following activity on the 9nd of December 2023 18:00 - 20:00 GMT by CHANGE-4582

Description:
Deploy a new release that includes business critical bug fixes. During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible

Customers who use these services are advised not to schedule any campaigns during the maintenance period.

Impact:
Delay in processing campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.



If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Nov 30, 2023 - 18:15 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10835

Start Date and Time (GMT):: 2023-12-12 07:00
End Date and Time (GMT):: 2023-12-12 11:00

Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and network end.
Some of our clients may observe traffic delays during the above-mentioned window.`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Nov 15, 2023 - 19:13 UTC
Conversation API Routine Maintenance - EU Dec 13, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-12-13 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Nov 30, 2023 - 09:49 UTC
Conversation API Routine Maintenance - US Dec 13, 2023 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-12-13 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Nov 30, 2023 - 09:51 UTC
We are writing to inform you that our Toll-Free Number and MMS Provider (US and CA) has scheduled a maintenance.

Maintenance start time: 2023-12-14 04:00 UTC
Maintenance end time: 2023-12-14 08:00 UTC

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United State

Posted on Dec 01, 2023 - 11:55 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023
Completed - The scheduled maintenance has been completed.
Dec 2, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:01 UTC
Scheduled - Dear Customer,

Sinch Contact Pro weekly maintenance has been scheduled as follows.

Start time: Saturday December 2nd at 10 pm UTC

Duration of the service window is 30 minutes.
During this time, there will be one approximately 5 minutes service break.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Nov 28, 09:08 UTC
Completed - Dear Customer,

The maintenance has been completed successfully.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Dec 2, 20:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:01 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
Ref Number :: PCRSDI-10833

Start Date and Time(GMT): 02 December 2023 18:00
End Date and Time(GMT): 02 December 2023 22:00

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 29, 00:27 UTC
Dec 1, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-12-01 12:00 UTC
Incident End Time: 2023-12-01 19:40 UTC

Dec 1, 21:01 UTC
Update - We are continuing to investigate this issue.
Dec 1, 19:10 UTC
Investigating - We are currently observing delivery issues towards United Kingdom - 3.

Incident Start Time: 2023-12-01 12:00 UTC

Impact: Customers may experience delayed MT's & delayed delivery receipts

We will update as soon as we have more information.

Dec 1, 16:12 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-12-01 05:15 UTC
Incident End Time: 2023-12-01 05:40 UTC

Dec 1, 05:53 UTC
Investigating - We are currently observing delivery issues towards Smart network in Philippines.

Incident Start Time: 2023-12-01 05:15 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Dec 1, 05:29 UTC
Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:01 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of Mblox FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.

The SSL certificate for the following domains will be updated during the times specified below.
Start Time: 2023-11-30 15:00 UTC
End Time: 2023-11-30 16:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

smpp1.mblox.com
smpp2.mblox.com
smpp3.mblox.com
smpp4.mblox.com
smpp5.mblox.com
smpp6.mblox.com
smpp7.mblox.com
smpp8.mblox.com
ssl-smpp.eu1.mblox.com
ssl-smpp.eu2.mblox.com

Download The Certificate files here for "*.mblox.com" :
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Ejb0-CVLx_FCqLb_8ITL7kEB9yR9Szu2Zs7UWQrTN56Sog?e=JsaUew

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Nov 14, 21:54 UTC
Resolved - This incident has been resolved

Incident Start Time: 2023-11-30 09:00 UTC
Incident End Time: 2023-11-30 14:00 UTC

Nov 30, 14:21 UTC
Update - We are continuing to investigate this issue.
Nov 30, 12:23 UTC
Investigating - We are writing to inform you that we are currently observing performance degradation affecting our Verification Service in EUC1.

Incident start time: 2023-11-30 09:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Nov 30, 10:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 12:31 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2023-11-30 05:00 UTC to 07:00 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Oct 31, 12:26 UTC
Resolved - We are able to see that the service has resumed stability and normalized performance after an extended monitoring period.
The queues was fully cleared at 2023-11-29 18:40 UTC.

Nov 30, 04:23 UTC
Monitoring - We are able to see queues for MMS MT messages towards Australia.
Queues are gradually decreasing.
We will update once all the queues are cleared.

The clients may observe delay for MT messages deliveries.

Nov 29, 03:59 UTC
Update - We are continuing to investigate this issue.
Nov 28, 18:01 UTC
Update - We are continuing to investigate this issue.
Nov 28, 12:07 UTC
Update - We are continuing to investigate this issue.
Nov 28, 09:21 UTC
Investigating - We are currently observing delivery issues for MMS MT messages towards Australia.

Impact: Delayed MMS MT messages.

We will update as soon as we have more information.

Nov 28, 07:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:00 UTC
Scheduled - O2 United Kingdom has scheduled a maintenance.

Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2023-11-29 23:00 UTC
Maintenance end time: 2023-11-30 0:00 UTC

Nov 27, 12:23 UTC
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:01 UTC
Scheduled - Singapore - M1 has scheduled a maintenance.

Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2023-11-29 18:00 UTC
Maintenance end time: 2023-11-29 21:00

Nov 29, 12:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled maintenance on the 29th November 2023, to renew the following SSL Certificates:

eu1.smpp.api.sinch.com
us3.smpp.api.sinch.com
us3.httplookup.api.sinch.com
eu1.httplookup.api.sinch.com
eu1.httpsms.api.sinch.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2023-11-29 08:00 UTC
End Time: 2023-11-29 10:00 UTC

Impact: No impact expected

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Nov 8, 11:12 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number
Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2023-11-29 06:00 UTC
End Time: 2023-11-29 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance

Nov 20, 07:44 UTC
Resolved - Dear Clients,

We like to inform that the queues have been cleared and delay in delivery of DR traffic has been successfully resolved.
Our technical team has addressed the issue and delivery of DR traffic has been restored. Messages are now being delivered without delay.

Incident Start Date & Time (GMT) : 28 Nov 23 19:45 GMT
Incident End Date & Time (GMT) : 28 Nov 23 23:50 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 29, 00:18 UTC
Investigating - Ticket Number:: MNOC-51046
Services:: DI SMS 365 (SMSx)

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 28 Nov 23 19:45 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 28, 20:03 UTC
Nov 28, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-28 15:55 UTC
Incident End Time: 2023-11-28 16:58 UTC

Nov 28, 17:31 UTC
Investigating - We are currently observing delivery issues towards the Dominican Republic - Claro.

Incident Start Time: 2023-11-28 15:55 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards the destination.

Nov 28, 16:50 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-27 15:00 UTC
Incident End Time: 2023-11-28 13:09 UTC

Nov 28, 14:22 UTC
Update - We are continuing to investigate this issue.
Nov 28, 12:14 UTC
Update - We are continuing to investigate this issue.
Nov 28, 03:09 UTC
Update - We are continuing to investigate this issue.
Nov 27, 22:14 UTC
Update - We are continuing to investigate this issue.
Nov 27, 18:01 UTC
Investigating - We are currently observing delivery issues towards Canada.

Incident Start Time: 2023-11-27 15:00 UTC
Impact: Delayed MT's & late delivery receipts

We will update as soon as we have more information.

Nov 27, 15:35 UTC
Resolved - This incident has been resolved.
Nov 28, 05:43 UTC
Update - We are continuing to monitor for any further issues.
Nov 28, 03:18 UTC
Monitoring - We are no longer observing any further issues with MMS MT towards Verizon Wireless US as of 2023-11-27 22:15 UTC.
We will continue to monitor for any further issues and update you accordingly.

Nov 27, 22:26 UTC
Update - We are currently observing delivery issues for MMS MT messages towards Verizon - US.

Incident Start Time: 2023-11-27 18:18 UTC
Impact: Delayed MMS MT messages.

We will update as soon as we have more information.

Nov 27, 20:35 UTC
Investigating - We are currently observing delivery issues for MMS MT messages towards Verizon - US.

Incident Start Time: 2023-11-27 18:18 UTC
Impact: Delayed MMS MT messages.

We will update as soon as we have more information.

Nov 27, 20:32 UTC
Nov 27, 2023
Resolved - Dear Clients,

We like to inform that the queues have been cleared and delay in delivery of DR traffic has been successfully resolved.
Our technical team has addressed the issue and delivery of DR traffic has been restored. Messages are now being delivered without delay.

Incident Start Date & Time (GMT) : 27 Nov 23 18:15 GMT
Incident End Date & Time (GMT) : 27 Nov 23 23:10 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 27, 23:38 UTC
Investigating - Ticket Number:: MNOC-51024
Services:: DI SMS 365 (SMSx)

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 27 Nov 23 18:15 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 27, 18:40 UTC
Resolved - This incident has been resolved.
Nov 27, 19:03 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-11-27 16:10 UTC
Incident End Time: 2023-11-27 18:33 UTC

Nov 27, 19:03 UTC
Investigating - We are currently experiencing delayed transcoding processes, resulting in delayed MMS.

Incident Start Time: 2023-11-27 16:10 UTC
Impact: Delayed transcoded MMS

We will update as soon as we have more information.

Nov 27, 17:57 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023
Resolved - This incident has now been resolved.

We can observe that the Analytics and Message Search service has been restored.

Nov 25, 18:34 UTC
Update - We are continuing to investigate this issue.
Nov 25, 11:02 UTC
Update - We are continuing to investigate this issue.
Nov 25, 02:10 UTC
Update - We are continuing to investigate this issue.
Nov 24, 21:11 UTC
Update - We are continuing to investigate this issue.
Nov 24, 18:00 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Analytics and Message Search components on the Customer Dashboard.

Impact: Customers may not be able to see data when using Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Nov 24, 16:43 UTC
Resolved - We are able to see that the service has resumed stability and normalized performance after an extended monitoring period. This incident is resolved.

Incident Start Time: 2023-11-24 18:00 UTC
Incident Resolution Time: 2023-11-25 01:30 UTC
Incident End Time: 2023-11-25 02:00 UTC

Nov 25, 07:14 UTC
Monitoring - We are no longer observing any further issues with MMS MT queues towards Verizon Wireless US as of 2023-11-25 01:30 UTC.
We will continue to monitor for any further issues and update you accordingly.

Nov 25, 02:16 UTC
Investigating - We are observing the issue with MMS MT queues towards Verizon Wireless US has reoccured.
We are continuing to investigate this issue.

Nov 24, 21:23 UTC
Monitoring - We are no longer observing any further issues with MMS MT queues towards Verizon Wireless US as of 2023-11-24 20:41 UTC.
We will continue to monitor for any further issues and update you accordingly.

Nov 24, 21:09 UTC
Update - We are continuing to investigate this issue.
Nov 24, 18:17 UTC
Update - We are continuing to investigate this issue.
Nov 24, 18:09 UTC
Investigating - We are currently observing MMS MT queues towards Verizon Wireless US for both Toll Free and Short code traffic.

Incident Start Time: 2023-11-24 15:33 UTC

Impact: Delayed MMS MTs and/or delayed delivery receipts

We will update as soon as we have more information.

Nov 24, 16:09 UTC
Resolved - We are able to see that the service has resumed stability and normalized performance after an extended monitoring period. This incident is resolved.

Incident Start Time: 2023-11-24 18:00 UTC
Incident Resolution Time: 2023-11-25 01:30 UTC
Incident End Time: 2023-11-25 02:00 UTC

Nov 25, 07:13 UTC
Monitoring - We are no longer observing any further issues with MMS MT queues towards T-Mobile US as of 2023-11-25 01:30 UTC.
We will continue to monitor for any further issues and update you accordingly.

Nov 25, 02:17 UTC
Update - We are continuing to investigate this issue.
Nov 24, 23:07 UTC
Investigating - We are currently observing MMS MT queues towards T-Mobile US for Short code traffic.

Incident Start Time: 2023-11-24 18:00 UTC

Impact: Delayed MMS MTs and/or delayed delivery receipts

We will update as soon as we have more information.

Nov 24, 21:23 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-25 01:00 UTC
Incident End Time: 2023-11-25 05:20 UTC

Nov 25, 06:14 UTC
Update - We are continuing to investigate this issue.
Nov 25, 03:04 UTC
Investigating - We are currently observing delivery issues towards Philippines - Globe.

Incident Start Time: 2023-11-25 01:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Nov 25, 01:31 UTC
Nov 24, 2023
Resolved - Dear Clients,

We like to inform that the queues have been cleared and delay in delivery of DR traffic has been successfully resolved.
Our technical team has addressed the issue and delivery of DR traffic has been restored. Messages are now being delivered without delay.

Incident Start Date & Time (GMT) : 24 Nov 23 18:50 GMT
Incident End Date & Time (GMT) : 24 Nov 23 22:30 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 22:51 UTC
Investigating - Ticket Number:: MNOC-51003
Services:: DI SMS 365 (SMSx)

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 24 Nov 23 18:50 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 19:15 UTC
Resolved - Dears,

We would like to inform you that the queues have been processed and Messages are now being delivered without delay.

Incident Start Date & Time (GMT) : 24 NOV 2023 17:15 GMT
Incident End Date & Time (GMT) : 24 NOV 2023 22:20 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 22:32 UTC
Investigating - Ticket Number :: MNOC-51002
Services:: DI MMS 365 - MM7

Description ::

Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages.
We can confirm there are no incidents impacting the overall availability of the service.

As we make more progress, we'll keep you informed

Impact ::
Mobile Terminating (MT) Traffic: Delay in Delivery
Mobile Originated (MO) Traffic: Delay in Delivery
DR Notification : Delay in Delivery

Incident Start Date & Time (GMT) : 24 NOV 2023 17:15 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 17:32 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-22 01:20 UTC
Incident End Time: 2023-11-24 14:19 UTC

Nov 24, 15:18 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Nov 24, 04:22 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Nov 23, 02:11 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Nov 22, 17:48 UTC
Update - We are continuing to investigate this issue.
Nov 22, 12:06 UTC
Update - We are continuing to investigate this issue.
Nov 22, 09:04 UTC
Investigating - We are currently observing delivery issues towards Philippines.

Incident Start Time: 2023-11-22 01:20 UTC

Impact: Clients may be experiencing delays and non-delivery to and from Philippines.

The issue is currently under investigation and we will update you as soon as we have more information available.

Nov 22, 07:05 UTC
Resolved - Dear Client,

We are writing to let you know that we have made a complete backup of the network capacity and currently issue is resolved.

Incident End Date & Time (GMT) : 24 Nov 2023 04:15 Hrs.

If you have any further questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 04:18 UTC
Identified - Dear Client,

We are writing to let you know that we have made a partial backup of the network capacity.
We'll keep you informed of any updates.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 03:08 UTC
Investigating - Ticket Number :: MNOC-50987
Services:: DI MMS 365 (MM4)

Description ::
Currently, we are observing network capacity issue within our MM4 platform.
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.

Our internal teams are actively looking in to the issue and will update on further progress.

Impact ::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification : Potential Latency
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 24 Nov 2023 02:31 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 24, 02:54 UTC
Resolved - Dear Client,

We are writing to retroactively inform you that we have experienced an issue towards CA, which is now resolved.

Incident Start Time: 2023-11-24 03:00 UTC
Incident Stop Time: 2023-11-24 03:20 UTC

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Nov 24, 03:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:01 UTC
Scheduled - Dear Customer,

As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our REST API endpoint in the US (us.sms.api.sinch.com / geo.sms.api.sinch.com) will originate.

If you receive callbacks from Sinch REST API in the US (us.sms.api.sinch.com / geo.sms.api.sinch.com) and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's before the 24th of November.

35.161.105.23
54.214.117.121
54.214.3.139

Best regards,
Sinch infrastructure and product management teams.

Nov 1, 14:36 UTC
Nov 23, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-23 15:59 UTC
Incident End Time: 2023-11-23 18:11 UTC

Nov 23, 20:34 UTC
Monitoring - We are no longer observing any further issues with Delivery Receipts as of 2023-11-23 18:11 UTC.
We are still pending additional information from the carrier regarding the degradation.
Meanwhile, we will continue to monitor for any further issues.

Nov 23, 19:31 UTC
Investigating - As of 16:59 UTC we are observing intermittent issues with delayed delivery receipts.

Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have further information.

Nov 23, 17:10 UTC
Monitoring - We are no longer observing any further issues with DRs as of 2023-11-23 16:14 UTC. We are still pending additional information from the carrier regarding the degradation.
Meanwhile, we will continue to monitor for any further issues.

Nov 23, 16:55 UTC
Investigating - We are currently observing delivery issues towards United States - AT&T.

Incident Start Time: 2023-11-23 15:59 UTC
Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Nov 23, 16:17 UTC
Resolved - Dears,

We would like to inform you that the queues have been processed and Messages are now being delivered without delay.

Incident Start Date & Time (GMT) : Thu Nov 23 17:15 GMT 2023
Incident End Date & Time (GMT) : Thu Nov 23 19:05 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 23, 19:11 UTC
Investigating - Ticket Number :: MNOC-50985
Services:: DI MMS 365-Enterprise Messaging

Description ::

Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages.
We can confirm there are no incidents impacting the overall availability of the service.

As we make more progress, we'll keep you informed

Impact ::
Mobile Terminating (MT) Traffic: Delay in Delivery
Mobile Originated (MO) Traffic: Delay in Delivery
DR Notification : Delay in Delivery

Incident Start Date & Time (GMT) : Thu Nov 23 17:15 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Nov 23, 17:58 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-22 02:15 UTC
Incident End Time: 2023-11-23 11:19 UTC

Nov 23, 12:05 UTC
Update - We are continuing to investigate this issue.
Nov 22, 22:46 UTC
Update - We are continuing to investigate this issue.
Nov 22, 13:04 UTC
Update - We are continuing to investigate this issue.
Nov 22, 08:04 UTC
Update - We are continuing to investigate this issue.
Nov 22, 05:54 UTC
Investigating - We are currently observing delivery issues towards Chile - Nextel.

Incident Start Time: 2023-11-22 02:15 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Nov 22, 04:09 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-23 08:36 UTC
Incident End Time: 2023-11-23 10:29 UTC

Nov 23, 11:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 11:00 UTC
Investigating - We are currently observing delivery issues towards Isle of Man - Manx Telecom.

Incident Start Time: 2023-11-23 08:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Nov 23, 09:17 UTC
Nov 22, 2023
Completed - The scheduled maintenance has been completed.
Nov 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:00 UTC
Scheduled - M1 - Singapore has scheduled a maintenance.
Impact: Clients may experience intermittent delays throughout the maintenance window.


Maintenance start time: 2023-11-22 18:00 UTC
Maintenance end time: 2023-11-22 21:00 UTC

Nov 22, 12:58 UTC
Resolved - We are writing to inform you that Sinch were experiencing intermittent issues with our US REST API.

Impact: A small subset of customers may have experienced delayed MT messages and callbacks from our US Rest API. The affected messages were retried internally and no messages were lost.

Incident Start Time: 2023-11-22 10:11 UTC
Incident End Time: 2023-11-22 10:55 UTC

Nov 22, 10:30 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-11-22 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Oct 30, 10:55 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-11-22 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Oct 30, 10:51 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-21 16:55 UTC
Incident End Time: 2023-11-21 23:15 UTC

Nov 22, 00:18 UTC
Monitoring - We can observe that performance has been restored. We will continue to monitor for any potential issues.

Incident Restoration Time: 2023-11-21 19:56 UTC

Nov 21, 20:44 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Nov 21, 19:14 UTC
Investigating - We are currently observing delivery issues towards Canda - Rogers, Fido

Incident Start Time: 2023-11-21 16:55 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Nov 21, 17:33 UTC
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 11:36 UTC
Scheduled - M1 - Singapore has scheduled a maintenance.
Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2023-11-21 18:00 UTC
Maintenance end time: 2023-11-21 21:00 UTC

Nov 21, 11:34 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-20 16:00 UTC
Incident Restoration Time: 2023-11-21 18:08 UTC
Incident End Time: 2023-11-21 18:08 UTC

Nov 21, 19:17 UTC
Monitoring - A fix has been implemented by the vendor and we are monitoring the results.

Incident Restoration Time: 2023-11-21 18:08 UTC

Nov 21, 18:21 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Nov 21, 17:17 UTC
Investigating - We are currently observing intermittent service disruption on USA - AT&T via Short Codes for a subset of traffic.

Impact: Slightly decreased delivery rates on some MT messages via Short Codes.

Incident Start Time: 2023-11-20 16:00 UTC

We will update as soon as we have more information.

Nov 21, 15:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 04:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing emergency maintenance for Contact Pro EU - SBC as follows.

Start time: 2023-11-21 (Tuesday) 04:00 UTC

Maintenance requires 5 min service break during this time (between 04:00 - 04:30 UTC).

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Nov 20, 10:27 UTC
Nov 20, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-11-20 15:50 UTC
Incident Restoration Time: 2023-11-20 17:14 UTC
Incident End Time: 2023-11-20 17:14 UTC

During the incident timeframe, customers may have experienced delays or rejections on some MT messages for SMS and MMS.

Nov 20, 19:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Incident Restoration Time: 2023-11-20 17:14 UTC

Nov 20, 17:58 UTC
Investigating - We are currently experiencing an issue causing delivery delays towards multiple destinations.
Our engineers are currently working on resolving this issue as quickly as possible.

Impact: Customers may experience delays or rejections on some MT messages.

Incident Start Time: 2023-11-20 15:50 UTC

We appreciate your patience and apologize for any inconvenience during this period.
Please contact support@sinch.com should you require further information or assistance.

Nov 20, 16:57 UTC
Nov 19, 2023

No incidents reported.