Scheduled - Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 04 October 2021 00:00 Hrs.
End Date and Time (GMT):: 21 October 2021 23:59 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: No expected impact.
Message Manager: Not Applicable
Extranet: Not Applicable

Description:

As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our short code traffic for Sprint & T-Mobile to common outbound connections. These migrations will take place at various off-peak periods between Oct 4th, 2021 and Oct 21st, 2021.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 1, 15:39 UTC

Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 21st Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 21st Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:37 UTC

Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2464 & 2465

Start Date and Time (GMT):: 21 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 21 October 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 14, 19:42 UTC

Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-21 03:00 UTC
End Time: 2021-10-21 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 1, 05:34 UTC

Scheduled - 3rd Party Maintenance

Services :: MMS 365
Ref Number :: NA

Start Date and Time (GMT):: 20 October 2021 17:00 Hrs.
End Date and Time (GMT) :: 20 October 2021 21:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description: One of our partners will be performing software upgrades on their platform and MO/MT/DR traffic will be impacted due to this.
`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 13, 07:15 UTC

Scheduled - Dear Client,

We are writing to inform you that Verizon US is performing planned maintenance on their platform at the time specified below.

Start Time: 2021-10-20 12:00 UTC
End Time: 2021-10-20 18:00 UTC

Impact: Clients may potentially experience delayed/rejected/failed Short Code and Toll-Free Numbers MT/MO traffic on Verizon US.

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Oct 12, 12:07 UTC

Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 20th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 20th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:35 UTC

Scheduled - Dear Client,

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-20 03:00 UTC
End Time: 2021-10-20 11:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 15, 09:57 UTC

Scheduled - Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): : 20 Oct 2021 10:00 Hrs.
End Date and Time (GMT) :: 20 Oct 2021 10:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

Vodafone New Zealand has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment .
Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 18, 00:58 UTC

Scheduled - We have an emergency maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-10-20 08:30 UTC to 09:30 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Oct 20, 08:02 UTC

Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: 9323

Start Date and Time (GMT):: 20 Oct 2021 06:00 Hrs.
End Date and Time (GMT):: 20 Oct 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 14, 18:31 UTC

Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2464 & 2465

Start Date and Time (GMT):: 20 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 20 October 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 14, 19:39 UTC

Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 19th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 19th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:31 UTC

Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-19 04:00 UTC
End Time: 2021-10-19 11:00 UTC

Impact: Customers may experience a delay in the delivery of inbound and outbound SMS messages.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 18, 19:31 UTC

Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-19 04:00 UTC
End Time: 2021-10-19 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T - US.

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 8, 07:14 UTC

Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9308

Start Date and Time (GMT):: 19 October 2021 06:00 Hrs.
End Date and Time (GMT):: 19 October 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 14, 11:54 UTC

Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 18th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 18th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:06 UTC

Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9293

Start Date and Time (GMT):: 18 Oct 2021 06:00 Hrs.
End Date and Time (GMT):: 18 Oct 2021 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Terminating (MT) Traffic : Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager : Not Impacted
Extranet : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the Message Manager Application. Message Manager tool will be accessible during the maintenance.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sinch DI Services - SMS 365 Enterprise
Sep 30, 11:06 UTC

Scheduled - Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-18 05:00 UTC
End Time: 2021-10-18 07:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 22, 10:30 UTC

Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): :14 Oct 2021 05:00 Hrs.
End Date and Time (GMT) :: 14 Oct 2021 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on their VPN network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 13, 22:20 UTC

Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2462 & 2463

Start Date and Time (GMT):: 14 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 14 October 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 8, 00:10 UTC

Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-14 03:00 UTC
End Time: 2021-10-14 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 1, 05:51 UTC

Scheduled - Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-13 23:00 UTC
End Time: 2021-10-14 04:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 22, 10:27 UTC

Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-10-13 04:00 UTC
End Time: 2021-10-13 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T - US.

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Oct 11, 08:48 UTC

Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-13 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Sep 27, 14:00 UTC

Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2462 & 2463

Start Date and Time (GMT):: 13 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 13 October 2021 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 8, 00:04 UTC

Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-13 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Sep 27, 13:58 UTC

Scheduled - Dear Client,

We have a scheduled maintenance related to EU/US Conversation API core data storage.

Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC

Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.

Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 20, 13:32 UTC

Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: T109172200

Start Date and Time (GMT):: 13 Oct 2021 3:30 Hrs.
End Date and Time (GMT) :: 13 Oct 2021 6:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for networks in following countries:
Egypt
Senegal
Myanmar
Congo, DRC
Switzerland
Mauritius
Iraq
Benin
Jordan
Cameroon
Mali
Sierra Leone
Morocco
Ukraine
Tunisia
Uzbekistan
Pakistan
Afghanistan
United Kingdom
Armenia
Madagascar

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 13, 02:03 UTC

Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-13 03:00 UTC
End Time: 2021-10-13 05:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 8, 05:45 UTC

Scheduled - 3rd Party Maintenance



Services :: MMS
Ref Number :: NA

Start Date and Time (GMT):: 12th October 2021, 16:00 Hours
End Date and Time (GMT) :: 12th October 2021, 22:00 Hours

Impact
Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted
DR Notification: Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description: One of our partners will be performing software upgrades on their platform and MO.MT/DR traffic will be impacted due to this.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 11, 17:02 UTC

Scheduled - Dear Client,

We are writing to inform you that Verizon US is performing planned maintenance on their platform at the time specified below.

Start Time: 2021-10-12 12:00 UTC
End Time: 2021-10-12 18:00 UTC

Impact: Clients may potentially experience delayed/rejected/failed Short Code and Toll-Free Numbers MT/MO traffic on Verizon US.

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Oct 12, 11:56 UTC

Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9310

Start Date and Time (GMT):: 12 Oct 2021 08:00 Hrs.
End Date and Time (GMT):: 12 Oct 2021 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact
Report Manager Access : No expected impact
Report Manager Statistics : No expected impact

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 7, 19:08 UTC

Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-10-12 10:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Sep 27, 13:55 UTC

Scheduled - Dear Customer,

We are writing to inform you that our Database Administrators have scheduled an
emergency maintenance window to update the storage procedure in our Accounting
Database between the times specified below.

Type: Scheduled Database Maintenance

Start Time: 2021-10-12 09:00 UTC
End Time: 2021-10-12 10:00 UTC

Affected Site: Accounting Database

Impact:
* Low
* Products affected: ALL

We appreciate your patience and apologize for any inconvenience you might experience
during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com

Sincerely,
Sinch
Oct 5, 14:23 UTC

Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-10-12 08:00 UTC to 10:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Sep 27, 13:54 UTC

Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9283

Start Date and Time (GMT):: 12 October 2021 06:00 Hrs.
End Date and Time (GMT):: 12 October 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in statistical data

Description:
`Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 30, 18:41 UTC

Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.

Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC

Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.

Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.

Please find the server name/URL matrix below:

Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)

Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch Client Support
Oct 5, 22:47 UTC

Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9305

Start Date and Time (GMT):: 09th Oct 2021 18:00 .
End Date and Time (GMT):: 09th Oct 2021 21:00.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: Impact for DRs: 5-10 mins delay
Message Manager: No impact
Extranet: No impact

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

Traffic Impact : No expected impact for MT/MO delivery. There will be a 5-10 mins delay in delivery for notifications.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 12:48 UTC