Update - We are continuing to investigate this issue.
Jun 14, 2024 - 00:32 UTC
Update - We are continuing to investigate this issue.
Jun 12, 2024 - 23:02 UTC
Update - We are continuing to investigate this issue.
Jun 11, 2024 - 22:05 UTC
Update - We are continuing to investigate this issue.
Jun 10, 2024 - 20:01 UTC
Update - We are continuing to investigate this issue.
Jun 09, 2024 - 17:02 UTC
Update - We are continuing to investigate this issue.
Jun 08, 2024 - 16:07 UTC
Update - We are continuing to investigate this issue.
Jun 07, 2024 - 15:15 UTC
Update - We are continuing to investigate this issue.
Jun 06, 2024 - 12:10 UTC
Update - We are continuing to investigate this issue.
Jun 05, 2024 - 09:08 UTC
Update - We are continuing to investigate this issue.
Jun 04, 2024 - 08:02 UTC
Update - We are continuing to investigate this issue.
Jun 03, 2024 - 07:15 UTC
Update - We are continuing to investigate this issue.
Jun 02, 2024 - 04:38 UTC
Update - We are continuing to investigate this issue.
Jun 01, 2024 - 04:05 UTC
Update - We are continuing to investigate this issue.
May 31, 2024 - 03:03 UTC
Update - We are continuing to investigate this issue.
May 30, 2024 - 00:28 UTC
Update - We are continuing to investigate this issue.
May 28, 2024 - 23:01 UTC
Update - We are continuing to investigate this issue.
May 27, 2024 - 22:17 UTC
Update - We are continuing to investigate this issue.
May 26, 2024 - 20:02 UTC
Update - We are continuing to investigate this issue.
May 25, 2024 - 19:04 UTC
Update - We are continuing to investigate this issue.
May 24, 2024 - 18:11 UTC
Update - We are continuing to investigate this issue.
May 23, 2024 - 17:09 UTC
Update - We are continuing to investigate this issue.
May 22, 2024 - 16:22 UTC
Update - We are continuing to investigate this issue.
May 21, 2024 - 13:04 UTC
Update - We are continuing to investigate this issue.
May 20, 2024 - 12:08 UTC
Update - We are continuing to investigate this issue.
May 19, 2024 - 11:32 UTC
Update - We are continuing to investigate this issue.
May 18, 2024 - 11:18 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 11:07 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 01:03 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 20:19 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 17:44 UTC
Investigating - We are currently experiencing delivery problems with MMS MOs on the US Short Code product for AT&T Mobility.

Incident Start Time: 2024-05-07 13:00 UTC

Impact: Clients using the US Short code product may experience delayed/missing MMS MOs from AT&T Mobility

We will update as soon as we have more information.

May 16, 2024 - 15:46 UTC
Update - We are continuing to investigate this issue.
Jun 13, 2024 - 11:09 UTC
Update - We are continuing to investigate this issue.
Jun 13, 2024 - 02:04 UTC
Update - We are continuing to investigate this issue.
Jun 12, 2024 - 20:14 UTC
Update - We are continuing to investigate this issue.
Jun 12, 2024 - 17:02 UTC
Investigating - We are currently observing issues with our Sinch Deactivation File Service and we are investigating.

Incident Start Time: 2024-06-07 00:00 UTC

Impact: Clients are be able to connect, however starting from the incident time, T-mobile and AT&T files are not available to be retrieved from the service. Files will not be lost during this incident.

Jun 12, 2024 - 14:44 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Degraded Performance
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
sFTP2SMS ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Degraded Performance
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Degraded Performance
🔗 EXTERNAL - Campaign Registry status ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking (beta) Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - Claro Peru Jun 14, 2024 03:00-05:00 UTC
Claro Peru has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed messages towards Claro Peru.

Posted on Jun 13, 2024 - 07:57 UTC
Sinch Planned Maintenance: MMS Jun 17, 2024 08:00-10:30 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-06-17 08:00 UTC
End Time: 2024-06-17 10:30 UTC

Impact MMS: MMS US, CA, PR, AU.
Incoming MMS MT messages will be queued during restart of application for ~5 minutes.
MO, DLRs will be rejected for < 01 minute. The carrier should retry the delivery upon server availability.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on May 30, 2024 - 15:59 UTC
External Maintenance - MMS US Jun 18, 2024 01:00-08:00 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Posted on Jun 12, 2024 - 11:39 UTC
External Maintenance - MMS US Jun 18, 2024 04:00-10:00 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Posted on Jun 10, 2024 - 13:23 UTC
Sinch Planned Maintenance: MMS Jun 18, 2024 08:00-09:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-06-18 08:00 UTC
End Time: 2024-06-18 09:00 UTC

Impact MMS: MMS US, CA, PR, AU Customers. Messages will be queued for ~15 seconds and process post restart of application.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 03, 2024 - 10:37 UTC
External Maintenance - MMS US Jun 19, 2024 04:00-10:00 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Posted on Jun 10, 2024 - 13:28 UTC
External Maintenance - MMS US Jun 19, 2024 13:00 - Jun 20, 2024 08:00 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Posted on Jun 12, 2024 - 12:27 UTC
External Maintenance - MMS US Jun 20, 2024 03:00-10:00 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Posted on Jun 13, 2024 - 11:39 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-11204

Start Date and Time (GMT):: 20th-Jun-2024 - 05:00 GMT
End Date and Time (GMT):: 20th-Jun-2024 - 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 14, 2024 - 01:20 UTC
External Maintenance - MMS US Jun 21, 2024 03:00-10:00 UTC
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Posted on Jun 13, 2024 - 11:57 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-11209

Start Date and Time (GMT):: 24th-Jun-2024 - 05:00 GMT
End Date and Time (GMT):: 24th-Jun-2024 - 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 14, 2024 - 01:20 UTC
Sinch Scheduled Maintenance - BR1 Upgrade Jun 24, 2024 07:00-11:00 UTC
We have a planned maintenance window for our BR1 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-06-24 07.00 - 11.00 UTC
Affected site: BR1

SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:24 UTC
External Maintenance - SMS US Jun 25, 2024 03:00-10:00 UTC
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards the United States and Canada
Posted on Jun 13, 2024 - 11:09 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11206

Start Date and Time (GMT):: 25th-Jun-2024 - 05:00 GMT
End Date and Time (GMT):: 25th-Jun-2024 - 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 14, 2024 - 01:17 UTC
Sinch Scheduled Maintenance - AU2 Upgrade Jun 25, 2024 12:00-16:00 UTC
We have a planned maintenance window for our AU2 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-06-25 12.00 - 16.00 UTC
Affected site: AU2

SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:15 UTC
Sinch Scheduled Maintenance - CA2 Upgrade Jun 26, 2024 07:00-11:00 UTC
We have a planned maintenance window for our CA2 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-06-26 07.00 - 11.00 UTC
Affected site: CA2

SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:10 UTC
Conversation API Routine Maintenance - EU Jun 26, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-06-26 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on May 31, 2024 - 06:21 UTC
Conversation API Routine Maintenance - US Jun 26, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-06-26 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on May 31, 2024 - 06:24 UTC
Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-11217

Scheduled

Start Date and Time: 26-Jun-2024 - 16:00 UTC
End Date and Time : 26-Jun-2024 - 20:00 UTC

Description:

The TLS certificate issued to the “mm7.sdi.sinch.com” domain and used by the following FQDNs will expire on the 02nd of Jul ‘24.

• us.mm7.sdi.sinch.com
• us-opr.mm7.sdi.sinch.com
• us8-opr.mm7.sdi.sinch.com

We will be deploying the renewed TLS certificate on the 26th of Jun ‘24 at 16:00 GMT.

The renewed TLS certificate for the “mm7.sdi.sinch.com” domain used by the above mentioned FQDNs can be downloaded from the link given below and is valid from the 5th of Jun ‘24, to the 1st of Jul ‘25.

NEW TLS certificate - For Sinch (Digital Interconnect) customers who access our MM7 services using t... - Sinch Community - 11875

Action required: Customers who use the services mentioned above are advised to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Jun 13, 2024 - 07:41 UTC
External Maintenance - SMS US Jun 27, 2024 02:00-12:00 UTC
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards the United States and Canada
Posted on Jun 13, 2024 - 11:29 UTC
External Maintenance - SMS US Jun 27, 2024 03:00-10:00 UTC
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards the United States and Canada
Posted on Jun 13, 2024 - 11:19 UTC
Customer Portal Routine Maintenance Jun 27, 2024 05:00-07:00 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2024-06-27 05:00 UTC to 07:00 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Posted on Jun 04, 2024 - 09:20 UTC
Sinch Scheduled Maintenance - US1 Upgrade Jun 27, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US1 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-06-27 07.00 - 11.00 UTC
Affected site: US1

SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:18 UTC
We have a planned maintenance window for our US7 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2024-07-01 07.00 - 11.00 UTC
Affected site: US7

SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:22 UTC
We have a planned maintenance window for our US3 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-07-02 07.00 - 11.00 UTC
Affected site: US3

SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:21 UTC
We have a planned maintenance window for our AU1 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-07-02 12.00 - 16.00 UTC
Affected site: AU1

SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:12 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-07-02 19.00 - 23.00 UTC
Affected site: EU1

SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 14:56 UTC
We have a planned maintenance window for our CA1 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-07-03 07.00 - 11.00 UTC
Affected site: CA1

SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:08 UTC
We have a planned maintenance window for our EU3 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-07-03 19.00 - 23.00 UTC
Affected site: EU3

SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 14:59 UTC
Sinch Scheduled Maintenance - BR2 Upgrade Jul 26, 2024 07:00-11:00 UTC
We have a planned maintenance window for our BR2 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-06-26 07.00 - 11.00 UTC
Affected site: BR2

SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 05, 2024 - 15:26 UTC
Past Incidents
Jun 14, 2024

Unresolved incident: Delivery Issue MMS MO – AT&T Mobility - US.

Jun 13, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-13 10:46 UTC
Incident End Time: 2024-06-13 12:22 UTC

Jun 13, 12:30 UTC
Investigating - We are currently observing delivery issues towards Safaricom Kenya.

Incident Start Time: 2024-06-13 10:46 UTC

Impact: Delayed MT's, Delayed MO's, Missing delivery receipts, Late delivery receipts.

We will update as soon as we have more information.

Jun 13, 11:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 UTC
Scheduled - Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Jun 12, 06:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 07:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11185

Start Date and Time (GMT):: 13th Jul 2024 06:00 Hrs.
End Date and Time (GMT):: 13th Jul 2024 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in loading dashboards and statistical data.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in loading dashboards and statistical data.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 13, 01:40 UTC
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:01 UTC
Scheduled - Improve channel configuration setup for a faster onboarding.
Jun 12, 12:38 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance to update settings with our cloud infrastructure - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Jun 11, 04:02 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-12 12:00 UTC
Incident End Time: 2024-06-12 13:05 UTC

Jun 12, 13:30 UTC
Investigating - We are currently observing delivery issues towards United Kingdom - Lyca Mobile

Incident Start Time: 2024-06-12 12:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 12, 12:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:01 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-06-12 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

May 31, 06:23 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:00 UTC
Scheduled - Impact: Intermittent Services in Ascenty Data Center.

Detail: We inform you that the Infra Team will perform a scheduled update on some network devices on the Ascenty Data Center. It's expected some service intermittency.

Some service interruptions may occur during the maintenance window. All the traffic will be redirected to Equinix Data Center during the maintenance window to minimize the impact.

The maintenance will last for 1:30 hours

Start Time: 2024/06/12 - 8:00 AM UTC
End Time: 2024/06/12 - 9:30 AM UTC

Jun 12, 15:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-06-12 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

May 31, 06:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:00 UTC
Scheduled - ITPC Iraq has scheduled a maintenance.
Impact: All internet services.

In Iraq, all internet services will be shut down during the following time frames.

Maintenance start time: 2024-06-12 - 03:00 UTC
Maintenance end time: 2024-06-12 - 05:00 UTC

Maintenance start time: 2024-06-13 - 03:00 UTC
Maintenance end time: 2024-06-13 - 05:00 UTC

Maintenance start time: 2024-06-22 - 03:00 UTC
Maintenance end time: 2024-06-22 - 05:00 UTC

Maintenance start time: 2024-06-23 - 03:00 UTC
Maintenance end time: 2024-06-23 - 05:00 UTC

Maintenance start time: 2024-06-24 - 03:00 UTC
Maintenance end time: 2024-06-24 - 05:00 UTC

Maintenance start time: 2024-06-25 - 03:00 UTC
Maintenance end time: 2024-06-25 - 05:00 UTC

Maintenance start time: 2024-06-26 - 03:00 UTC
Maintenance end time: 2024-06-26 - 05:00 UTC

Maintenance start time: 2024-06-27 - 03:00 UTC
Maintenance end time: 2024-06-27 - 05:00 UTC

Maintenance start time: 2024-06-28 - 03:00 UTC
Maintenance end time: 2024-06-28 - 05:00 UTC

Maintenance start time: 2024-06-29 - 03:00 UTC
Maintenance end time: 2024-06-29 - 05:00 UTC

Maintenance start time: 2024-06-30 - 03:00 UTC
Maintenance end time: 2024-06-30 - 05:00 UTC

Maintenance start time: 2024-07-01 - 03:00 UTC
Maintenance end time: 2024-07-01 - 05:00 UTC

Maintenance start time: 2024-07-02 - 03:00 UTC
Maintenance end time: 2024-07-02 - 05:00 UTC

Maintenance start time: 2024-07-03 - 03:00 UTC
Maintenance end time: 2024-07-03 - 05:00 UTC

Jun 11, 09:17 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:45 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11147

Start Date and Time (GMT):: 11th June 2024 09:30 Hrs.
End Date and Time (GMT):: 11th June 2024 12:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 11, 09:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 UTC
Scheduled - Update support link
Jun 11, 08:43 UTC
Jun 10, 2024
Resolved - Dear Clients,

We believe based on our monitoring traffic delivery has normalized and has returned to normalcy after switching to an alternate routing provider towards UK. We do not see any queue build and have delivered all messages that were held in queue.

We want to assure that no messages were lost during the incident period and we are following up for an RCA for the routing provider in UK.

Incident End Date & Time : 10th June, 2024 16:15 Hrs. GMT

Jun 10, 18:16 UTC
Update - Dear Clients,

Please be informed that the queues observed within iSMS platform are due to issue at the DIP provider end.
We want to assure you that our team is actively in touch with the DIP provider and diligently following up on this issue to expedite resolution

Our team is actively monitoring the situation and working closely with the provider to resolve the issue as swiftly as possible. We understand the inconvenience this may cause and assure you that we are doing everything in our power to minimize the impact and restore normal operations.

We will keep you updated on any developments and provide an estimated timeline for resolution as soon as we have more information.

Thank you for your patience and understanding.

Jun 10, 14:15 UTC
Investigating - Ticket Number :: MNOC-53901
Services:: DI SMS 365(iSMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform.
Few of our customer connected to iSMS platform via SMPP and SS7 may observe potential delay in delivery for messages towards United Kingdom destination.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 10th June 2024 09:35 GMT Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 10, 09:57 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-10 07:30 UTC
Incident End Time: 2024-06-10 13:35 UTC

Jun 10, 18:09 UTC
Update - We are continuing to investigate this issue.
Jun 10, 12:03 UTC
Investigating - We are currently observing delivery issues towards Brazil - SurfTelecom.

Incident Start Time: 2024-06-10 07:30 UTC

Impact: Delayed MT's/Delayed MO's & Late delivery receipts

We will update as soon as we have more information.

Jun 10, 10:13 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:45 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11146

Start Date and Time (GMT):: 10th June 2024 09:30 Hrs.
End Date and Time (GMT):: 10th June 2024 12:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 10, 09:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11188

Start Date and Time (GMT):: 10th June 2024 06:00 Hrs.
End Date and Time (GMT):: 10th June 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Potential Latency of MO/MT/DR is expected due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 1, 06:18 UTC
Completed - This maintenance is postponed. We will confirm dates when available.
Jun 10, 08:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:01 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11185

Start Date and Time (GMT):: 10th Jul 2024 06:00 Hrs.
End Date and Time (GMT):: 10th Jul 2024 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in loading dashboards and statistical data.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in loading dashboards and statistical data.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 1, 06:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365 (iSMS)
Ref Number :: NA

Start Date and Time (GMT):: 10 June 2024 04:00 Hrs.
End Date and Time (GMT) :: 10 June 2024 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delays & Time outs are expected.
Mobile Originated (MO) Traffic: No Impact.
DR Notification: No Impact.

Description:
We would like to notify you that a planned maintenance work has been scheduled by one of our third-party DIP providers. Partner engineers will upgrade the VPN hardware on their network environment during the maintenance window.

As a result, the partner environment is intermittently available, which could have an effect on our ISMS clients and cause MT traffic delays and timeouts towards the following target destination countries:

United Kingdom (UK),
Isle Of Man,
Kenya,
Taiwan,
Dominican Republic.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 7, 03:08 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 06:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 UTC
Scheduled - We are excited to announce that we are expanding and updating our infrastructure to serve you even better. As part of this update, we are expanding the range of source IP addresses used for customer callbacks (callback requests sent by Sinch to your systems).

Action Required:
To ensure uninterrupted service, please update your firewall settings to allow the following new IP addresses.
Please ensure that these IPs are whitelisted before Monday, June 10, 2024 at 06:00 UTC.

Effective time: 2024-06-10, 06:00 UTC

AWS RegionIP ranges to whitelist
Asia Pacific (Singapore)13.213.166.0/25
Asia Pacific (Sydney)3.26.105.64/26
Europe (Frankfurt)3.68.81.128/25
South America (São Paulo)15.228.118.128/26
US East (N. Virginia)44.192.255.0/25
US West (Oregon)18.246.82.128/27
Asia Pacific (Mumbai)13.201.195.96/27


Please note that these new IP addresses are in addition to our existing IP addresses, listed below. Existing IPs should remain whitelisted.

AWS RegionExisting IP Address
Europe (Frankfurt)52.57.50.104
US East (N. Virginia)52.44.202.231
Asia Pacific (Singapore)13.228.248.110
Asia Pacific (Sydney)54.79.0.64
South America (São Paulo)54.232.250.215


Thank you for your attention to this matter. If you have any questions or need further assistance, please do not hesitate to contact our support team.

Best regards,
Sinch Support Team
Jun 3, 13:58 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-06-10 03:05 UTC
Incident End Time: 2024-06-10 04:09 UTC

Jun 10, 04:47 UTC
Investigating - We are currently observing delivery issues towards Mexico - Izzy.


Incident Start Time: 2024-06-10 03:05 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 10, 03:36 UTC
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:00 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PCRSDI-11174

Start Date and Time (GMT):: 9th June 2024 03:00 UTC.
End Date and Time (GMT):: 9th June 2024 04:00 UTC.

Description:
We will be updating internal DB OS during the maintenance.
Zero/No impact on traffic.

Impact:
No impact.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 21, 05:07 UTC
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 21:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:00 UTC
Scheduled - Services :: DI FR1 Services
PCR Number :: PCRSDI-11195

Scheduled:

Start Date and Time: 08-Jun-2024 - 18:00 UTC
End Date and Time: 08-Jun-2024 - 22:00 UTC

Description:

We will be performing a planned maintenance on our network devices hosted out of our FR1 data Centre on the 8th of Jun ‘24 between 18:00 and 22:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

• HTTP Input Gateway
• SMPP Input Gate

Action required: None.

Impact: No impact expected as the traffic will be moved to redundant devices.

If you experience any issues during this maintenance, please contact technical support at support@sinch.com. If you have any questions or concerns, please contact your Account Manager.

Jun 1, 18:05 UTC
Jun 7, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-07 13:13 UTC
Incident End Time: 2024-06-07 14:02 UTC

Jun 7, 15:18 UTC
Investigating - We are currently observing delivery issues towards Netherlands - Odido

Incident Start Time: 2024-06-07 13:13 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 7, 13:50 UTC
Jun 6, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-06 06:02 UTC
Incident End Time: 2024-06-06 17:46 UTC

Jun 6, 19:14 UTC
Update - We are continuing to investigate this issue.
Jun 6, 11:29 UTC
Update - We are continuing to investigate this issue.
Jun 6, 08:17 UTC
Investigating - We are currently observing delivery issues towards Chile - Telefonica.

Incident Start Time: 2024-06-06 06:02 UTC

Impact: Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Jun 6, 06:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 18:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 13:00 UTC
Scheduled - Services :: DI FR1 Services
PCR Number :: PCRSDI-11167

Scheduled:
Start Date and Time (GMT) : 06-Jun-2024 - 13:00 GMT
End Date and Time (GMT) : 06-Jun-2024 - 17:00 GMT

Description:
We will be performing a planned maintenance on our network devices hosted out of our FR1 data center on the 6th of Jun ‘24 between 13:00 and 17:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

HTTP Input Gateway
SMPP Input Gate
Customer Management Portal

Action required: None.

Impact: No impact expected as the traffic will be moved to redundant devices.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification. If you have any questions or concerns, please contact your Account Manager.

May 21, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 14:45 UTC
Scheduled - * improve password policy
* be able to the the Audience token with the API secret key

Jun 6, 13:56 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-06 07:32 UTC
Incident End Time: 2024-06-06 08:37 UTC

Jun 6, 11:29 UTC
Investigating - We are currently observing delivery issues towards Sweden - Tele 2.

Incident Start Time: 2024-06-06 07:32 UTC

Impact: Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Jun 6, 08:22 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 UTC
Scheduled - Bell CA has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code, Toll Free and 10DLC MT/MO traffic towards Bell CA
Impact MMS: Clients may experience delayed or failed Short Code, Toll Free and 10DLC MT/MO traffic towards Bell CA

Maintenance start time: 2024-06-06 05:00 UTC
Maintenance end time: 2024-06-06 10:00 UTC

Jun 4, 10:25 UTC
Resolved - This incident has been resolved.
Jun 6, 06:54 UTC
Update - We are continuing to work on a fix for this issue.
Jun 5, 13:50 UTC
Update - We are continuing to work on a fix for this issue.
Jun 5, 09:20 UTC
Update - We are continuing to work on a fix for this issue.
Jun 5, 09:12 UTC
Update - We are continuing to work on a fix for this issue.
Jun 4, 22:10 UTC
Update - We are continuing to work on a fix for this issue.
Jun 4, 17:07 UTC
Identified - We have identified that the issue occurs when using browsers that have disabled third party cookies.

Switching to a browser that doesn't disable third party cookies for the first login will stop the issue on subsequent logins to Dashboard from any browser.

Our engineers are working on a fix and we will update as soon as we have more information.

Jun 4, 14:06 UTC
Investigating - We are writing to inform you that we are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.

Impact: Customers may not be able to login to their accounts, or be disconnected while browsing dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Jun 4, 11:55 UTC
Jun 5, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-05 14:59 UTC
Incident End Time: 2024-06-05 18:26 UTC

Jun 5, 22:46 UTC
Monitoring - We can no longer observe a degradation for our traffic toward T-mobile - United States.

We will continue monitoring for any further degradation.

Jun 5, 18:17 UTC
Investigating - We are currently observing delivery issues towards the United States - T-Mobile.

Incident Start Time: 2024-06-05 14:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 5, 15:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 17:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 13:00 UTC
Scheduled - Services :: DI FR1 Services
PCR Number :: PCRSDI-11166

Scheduled:
Start Date and Time (GMT) : 05-Jun-2024 - 13:00 GMT
End Date and Time (GMT) : 05-Jun-2024 - 17:00 GMT

Description:
We will be performing a planned maintenance on our network devices hosted out of our FR1 data center on the 5th of Jun ‘24 between 13:00 and 17:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

HTTP Input Gateway
SMPP Input Gate
Customer Management Portal

Impact: No impact expected as the traffic will be moved to redundant devices.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification. If you have any questions or concerns, please contact your Account Manager.

May 21, 23:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance to improve logging on our media gateways - the scheduled work is not expected to impact services and has been throughly tested. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

May 31, 18:52 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:15 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11144

Start Date and Time (GMT):: 5th June 2024 10:00 Hrs.
End Date and Time (GMT):: 5th June 2024 12:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 5, 10:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 01:05 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11173

Start Date and Time (GMT):: 05th June 2024 06:00 Hrs.
End Date and Time (GMT):: 05th June 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Delay in delivery of MO/MT/DR is expected during this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 1, 06:25 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-05 04:33 UTC
Incident End Time: 2024-06-05 04:55 UTC

Jun 5, 08:30 UTC
Investigating - We are currently observing delivery issues towards Telcel Mexico.

Incident Start Time: 2024-06-05 04:33 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 5, 04:51 UTC
Jun 4, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-04 17:46 UTC
Incident End Time: 2024-06-04 20:48 UTC

Jun 4, 23:09 UTC
Monitoring - We are observing no further degradation towards Canada.

We will continue monitoring the situation and provide any further updates if needed.

Jun 4, 20:46 UTC
Investigating - We are currently observing that our Toll-Free number provider is experiencing delivery issues towards Canada.

Incident Start Time: 2024-06-04 17:46 UTC

Impact: Clients may observe delayed/failed deliveries for toll-free numbers towards Canada.

Jun 4, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 19:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:01 UTC
Scheduled - Services :: DI FR1 Services
PCR Number :: PCRSDI-11165

Scheduled:
Start Date and Time (GMT):: 4-Jun-2024 - 18:00 GMT
End Date and Time (GMT):: 4-Jun-2024 - 21:00 GMT

Description:
We will be performing a planned maintenance on our network devices hosted out of our FR1 data center on the 4th of Jun ‘24 between 18:00 and 21:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

HTTP Input Gateway
SMPP Input Gate
Customer Management Portal

Action required: None.

Impact: Customers may experience high latency for a brief period during the maintenance window.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification. If you have any questions or concerns, please contact your Account Manager.

May 21, 23:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 12:00 UTC
Scheduled - We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.

Maintenance Window: Date/time: 2024-06-04 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

May 22, 10:44 UTC
Resolved - This issue has been resolved

Incident Start Time: 2024-06-04 14:22 UTC
Incident End Time: 2024-06-04 16:25 UTC

Jun 4, 17:09 UTC
Investigating - We are currently observing delivery issues towards Brazil - Americanet.

Incident Start Time: 2024-06-04 14:22 UTC

We will update as soon as we have more information.

Jun 4, 15:08 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 13:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:15 UTC
Scheduled - Technical maintenance
Jun 4, 12:16 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 12:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 09:50 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11143

Start Date and Time (GMT):: 4th June 2024 09:30 Hrs.
End Date and Time (GMT):: 4th June 2024 12:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 4, 09:49 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-03 19:50 UTC
Incident End Time: 2024-06-04 02:40 UTC

Jun 4, 03:26 UTC
Update - We are continuing to investigate this issue.
Jun 4, 01:08 UTC
Investigating - We are currently observing delivery issues towards Brazil - TIM

Incident Start Time: 2024-06-03 19:50 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 3, 23:10 UTC
Jun 3, 2024
Resolved - This incident has been resolved

Incident Start Time: 2024-06-03 18:46 UTC
Incident End Time: 2024-06-03 20:05 UTC

Jun 3, 20:45 UTC
Investigating - We are currently observing delivery issues towards Mexico - Telefonica Mexico.

Incident Start Time: 2024-06-03 18:46 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 3, 19:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:00 UTC
Scheduled - Technical Maintenance
Jun 3, 12:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 06:00 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-11121

Start Date and Time (GMT):: 3rd June 2024 06:00 Hrs.
End Date and Time (GMT):: 3rd June 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 3, 00:21 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 10:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:30 UTC
Scheduled - Minor bug fix about URL validation in RCS buttons
Jun 3, 08:51 UTC
Jun 2, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-02 20:15 UTC
Incident End Time: 2024-06-02 21:32 UTC

Jun 2, 22:05 UTC
Investigating - We are currently observing delivery issues towards Odido - Netherlands

Incident Start Time: 2024-06-02 20:15 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 2, 20:52 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 UTC
Scheduled - We have a scheduled maintenance related to our ticketing system tickets.sinch.com

Maintenance window: 2024-06-02 06:00 UTC to 14:00 UTC.

Impact: Ticket logging via tickets.sinch.com will be unavailable for the duration of the maintenance.
Affected endpoint: tickets.sinch.com

Tickets logged via support@sinch.com will be read and worked on as normal, but ticket creation might be delayed.

We recommend customers that have high priority issues to place a call with support.

May 17, 07:53 UTC
Jun 1, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-01 19:00 UTC
Incident End Time: 2024-06-01 19:30 UTC

Jun 1, 19:50 UTC
Investigating - We are currently observing delivery issues towards Jazz Pakistan.

Incident Start Time: 2024-06-01 19:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 1, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Jun 1, 18:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:00 UTC
Scheduled - Scheduled

Start Date and Time: 01-Jun-2024 - 18:00 UTC
End Date and Time: 01-Jun-2024 - 22:00 UTC

Description:

The TLS certificate issued to the “sms.sdi.sinch.com” domain and used by the following FQDNs will expire on the 03rd of Jun ‘24.

HTTP Input gateway at FR1 Data Center
• eu5.sms.sdi.sinch.com (178.248.228.151)
• eu5-vpn.sms.sdi.sinch.com (178.248.228.11)

HTTP Input gateway at UK4 Data Center
• eu6.sms.sdi.sinch.com (178.248.224.151)
• eu6-vpn.sms.sdi.sinch.com (178.248.224.11)

We will be deploying the renewed certificate on the 01st of Jun ‘24 at 18:00 GMT.

The renewed certificate for the “sms.sdi.sinch.com” domain used specifically by the above mentioned FQDNs can be downloaded from the link given below and is valid from the 08th of May ‘24, to 03rd of Jun ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-customers-who-access-our-HTTP/ta-p/11544

Action required: Customers who use the services mentioned above are advised to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

May 28, 07:11 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-06-01 12:33 UTC
Incident End Time: 2024-06-01 15:45 UTC

Jun 1, 18:03 UTC
Update - We are continuing to investigate this issue.
Jun 1, 15:03 UTC
Investigating - We are currently observing delivery issues towards Africell Sierra Leone.

Incident Start Time: 2024-06-01 12:33 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.

We will update as soon as we have more information.

Jun 1, 13:11 UTC
May 31, 2024
Completed - The scheduled maintenance has been completed.
May 31, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 13:00 UTC
Scheduled - Technical Maintenance
May 31, 12:35 UTC