All Systems Operational
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP Operational
REST Operational
Messaging API - BR Operational
SMPP Operational
HTTP Operational
REST Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance - REST API Mar 4, 08:00-09:00 UTC
Dear Client,

This maintenance has been postponed until the 4th of March.

As part of our continuous improvements to our platform, we will be moving our REST API end points in Eastern US to a new set of load balancers.

This will only impact clients that have IP whitelisting in place for our IPs connecting to:
* api.clxcommunications.com
* api-sms.us.clxcommunications.com
* sms.api.sinch.com
* us.sms.api.sinch.com
* us1.sms.api.sinch.com
* geo.sms.api.sinch.com

The maintenance is scheduled below:
Type: Scheduled Maintenance

Maintenance: REST API
Start Time: 2021-03-04 08:00 UTC
End Time: 2021-03-04 09:00 UTC

Impact MT: No expected impact
Impact DR: No expected impact
Impact MO: No expected impact

FQDNs being moved:
* api.clxcommunications.com
* api-sms.us.clxcommunications.com
* sms.api.sinch.com
* us.sms.api.sinch.com
* us1.sms.api.sinch.com
* geo.sms.api.sinch.com


Additional IP Addresses to be added:
• Clients connecting to Sinch: 13.248.202.0, 76.223.66.78
• Clients accepting DR's or MO's from Sinch: No Change Needed.

Please add the additional IP Addresses to the whitelisting (or any IP rules) on your outbound message flows that may prevent your platform from sending messages to Sinch.

Please ignore the maintenance if your application/organization uses FQDN's api.clxcommunications.com or the other listed FQDNs and do not use our IP's in your API configurations, IP whitelisting or firewall rules for your outbound traffic to our platform.

If you reach our API platform via an IPSec VPN tunnel, this change will not impact you.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
(Formerly CLX Communications)
Posted on Feb 19, 15:30 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-03-09 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Feb 26, 07:54 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-03-09 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Feb 26, 07:55 UTC
Dear Customers,

We are writing to inform you that our US Short Code partner for a subset of US regional operators will be conducting a maintenance on their platform at the times specified below.

Start Time: 2021-03-09 10:00 UTC
End Time: 2021-03-09 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code MT traffic towards the US regional operators below
Impact MO: Clients may experience delayed/rejected/failed Short Code MO traffic from the US regional operators below

1st Point Comm
Aerialink USS
Altice
ATNI
Bandwidth
Brightlink Communication
Cellular-US
Digital Communications
DTC
Appalachian Wireless
Enflick Inc
EpicTouch
Immix Wireless
Indigo Wireless
Inteliquent
Iowa Wireless Services
Layered Communications
Leaco
Mobi PCS
Mobile Nation
Mosaic Telecom
MTA Communications
Panhandle
Peoples Wireless
Pine Cellular
Pinger Inc
Pioneer
Plivo
PTCI
RingCentral
Sagebrush
ShelComm Inc
SI Wireless
Smith Bagley
Sprocket Wireless
Telnyx
TextMe
Triangle Communication
Flextalk
United Wireless
Viya-US

On behalf of our US Short Code partner for a subset of US regional operators, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 25, 09:20 UTC
WhatsApp Routine Maintenance - EU Mar 30, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-03-30 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Feb 26, 07:56 UTC
WhatsApp Routine Maintenance - US Mar 30, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-03-30 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Feb 26, 07:57 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificates for the EU WhatsApp API Gateway during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-04-27 08:00 UTC
End Time: 2021-04-27 09:00 UTC
Impact: Clients connecting to the EU WhatsApp API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files using this link

* eu1.whatsapp.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 2, 07:58 UTC
inch will be performing a scheduled maintenance to renew the SSL certificates for the US WhatsApp Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-04-27 10:00 UTC
End Time: 2021-04-27 11:00 UTC
Impact: Clients connecting to the WhatsApp US API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files by using this link

us1.whatsapp.api.sinch.com
*.whatsapp.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 2, 08:06 UTC
API Response Time - Connect
Fetching
API Response Time - Full
Fetching
Past Incidents
Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:00 UTC
Scheduled - Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing a routine network maintenance at our QSV/US5 site on the schedule below.

Type: Network Maintenance - US5 Site
Start Time: 2021-03-03 09:00 UTC
End Time: 2021-03-03 12:00 UTC
Affected site: QSV/US5
Impact MT/MO: Clients may experience short code MT, MO and DLR delays towards Canada (Telus - FTEU short codes), US Tier-3/Regional carriers

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 20, 06:37 UTC
Resolved - Dear client,

The cause for this incident has been confirmed as a local network outage on the data center for Unitel Mongolia. The issue has now been resolved, and monitoring has concluded no further delivery issues.

Please contact support@sinch.com should you require further information or assistance.
Mar 3, 11:55 UTC
Monitoring - Dear client,

The situation has been reestablished with Unitel MN and we will keep monitoring it.

Incident end time: 2021-03-02 12:40 GMT

Please contact support@sinch.com should you require further information or assistance.
Mar 2, 13:45 UTC
Investigating - Dear client,

We are writing to inform you that we are observing issues with MT delivery towards Unitel MN.

Incident Start Time: 2021-03-02 07:47 GMT

Impact: Clients may experience delayed MTs towards Unitel MN.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the carrier to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Mar 2, 11:44 UTC
Mar 2, 2021
Completed - The scheduled maintenance has been completed.
Mar 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:00 UTC
Scheduled - Dear Customers,

We are writing to inform you that our US Short Code partner for a subset of US regional operators will be conducting a maintenance on their platform at the times specified below.

Start Time: 2021-03-02 10:00 UTC
End Time: 2021-03-02 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code MT traffic towards the US regional operators below
Impact MO: Clients may experience delayed/rejected/failed Short Code MO traffic from the US regional operators below

1st Point Comm
Aerialink USS
Altice
ATNI
Bandwidth
Brightlink Communication
Cellular-US
Digital Communications
DTC
Appalachian Wireless
Enflick Inc
EpicTouch
Immix Wireless
Indigo Wireless
Inteliquent
Iowa Wireless Services
Layered Communications
Leaco
Mobi PCS
Mobile Nation
Mosaic Telecom
MTA Communications
Panhandle
Peoples Wireless
Pine Cellular
Pinger Inc
Pioneer
Plivo
PTCI
RingCentral
Sagebrush
ShelComm Inc
SI Wireless
Smith Bagley
Sprocket Wireless
Telnyx
TextMe
Triangle Communication
Flextalk
United Wireless
Viya-US

On behalf of our US Short Code partner for a subset of US regional operators, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Feb 25, 09:01 UTC
Completed - The scheduled maintenance has been completed.
Mar 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 05:00 UTC
Scheduled - Dear Customer,

We are writing to inform you that our US Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Start Time: 2021-03-02 05:00 UTC
End Time: 2021-03-02 09:00 UTC

During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Mar 2, 02:45 UTC
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Resolved - This incident has been resolved.

Please, contact support@sinch.com should you require further information or assistance.
Feb 27, 15:09 UTC
Update - Dear client,

We have observed that the traffic flow towards Telcel MX to have normalized as per our internal test tools.

Telcel confirmed to have experienced issues on their end throughout the day resulting in degraded throughput and intermittent connectivity. We are standing by for the actual start and end time from the operator and we will update you once we receive the information.

We will also continue to monitor and update on any recurrence.

Please, contact support@sinch.com should you require further information or assistance.
Feb 27, 03:05 UTC
Monitoring - Dear client,

The connectivity has been reestablished with Telcel MX and we will keep monitoring it.

Incident end time: 2021-02-27 00:34 UTC

Please contact support@sinch.com should you require further information or assistance.
Feb 27, 00:42 UTC
Identified - Dear client,

We have observed a recurrence of the connectivity issues with Telcel MX. Our engineers are working with the operator to get it resolved.

Incident start time: 2021-02-27 00:17 UTC

We appreciate your patience and apologize for any inconvenience experienced while our engineers are working to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Feb 27, 00:29 UTC
Monitoring - Dear client,

Current traffic towards Telcel MX was forwarded directly to the upstream supplier since 17:39 UTC.
While traffic that was already in the queue is currently draining.

Our engineers are currently monitoring.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Feb 26, 19:48 UTC
Investigating - Dear client,

We are writing to inform you that we are observing MT delays towards Telcel MX.

Incident Start Time: 2021-02-26 16:06 UTC

Impact: Clients may experience delayed MTs towards Telcel MX.

We appreciate your patience and apologize for any inconvenience experienced while our engineers are working to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Feb 26, 17:37 UTC
Resolved - This incident has been resolved and the traffic towards Telkomsel - Indonesia is stable.

Incident Start Time: 2021-02-27 08:01 UTC
Incident End Time: 2021-02-27 08:57 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Feb 27, 10:52 UTC
Monitoring - Dear Clients,

We are writing to inform you that delivery to Telkomsel, Indonesia has normalized since 2021-02-27 08:57 UTC
We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.

We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Feb 27, 09:30 UTC
Investigating - Dear Clients,

We are writing to inform you that we are currently observing delivery issues towards the Telkomsel network in Indonesia. We are working with the operator to resolve this issue.

Incident Start Time: 2021-02-27 08:01 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards Telkomsel - Indonesia.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Feb 27, 08:47 UTC
Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:00 UTC
Scheduled - We are writing to inform you that our provider for a subset of US Long Numbers will be conducting maintenance on the platform at the times specified below.

Start Time: 2021-02-26 05:00 UTC
End Time: 2021-02-26 06:00 UTC

Impact: There will be DLR delays on a subset of US Long Numbers.

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Feb 17, 12:31 UTC
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 15:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our AU1 site.

Type: Scheduled Maintenance
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com (13.237.67.114)
HTTP FQDN: au1-1.httpsms.api.sinch.com (13.237.67.114)
ENUM: 13.55.221.217
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Feb 4, 10:05 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:00 UTC
Scheduled - Dear Customers,

We are writing to inform you that US cellular is conducting a maintenance on their platform at the times specified below.

Start Time: 2021-02-25 07:00 UTC
End Time: 2021-02-25 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards US Cellular
Impact MO: Clients may experience delayed/rejected/failed MO traffic from US Cellular

On behalf of US Cellular we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Feb 23, 15:13 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:03 UTC
Scheduled - We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-02-25 06:00 UTC to 08:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the fourth Thursday each month, between 06:00 UTC and 08:00 UTC.
Feb 4, 10:08 UTC
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-02-24 07:00 UTC
End Time: 2021-02-24 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,

Sinch
Feb 4, 10:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 08:00 UTC
Scheduled - We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches. Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-02-24 08:00-08:30 UTC
Affected Site: CA1-1

Window two: 2021-02-24 08:30-09:00 UTC
Affected Site: CA1-2
Feb 4, 10:03 UTC
Resolved - This incident has been resolved.
Feb 24, 03:18 UTC
Monitoring - Dear Client,

We are writing to inform you that our US1 site has been restored to its normal operational state since 2021-02-24 01:40 UTC.

The issue also impacted the following that were not mentioned in the previous notification:
* Connections towards the US1 WhatsApp endpoint: us1.whatsapp.api.sinch.com
* Legacy Redhot XML endpoints: xml.us.mblox.com, xml3.us.mblox.com, xml5.us.mblox.com, xml001.us1.us.mblox.com
* Short Code MT traffic towards Telus CA

We appreciate your patience while we worked to resolve this issue and if you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com.
Feb 24, 02:08 UTC
Update - Dear Client,

We are reaching out to inform you that we are also observing traffic degradation towards Chile and Peru.

We are continuing to resolve this issue as soon as possible.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 24, 01:46 UTC
Identified - The network issue has been identified and has been partially mitigated around 2021-02-23 23:30 UTC.
Clients connecting to the REST API URL api.mblox.com would have noticed an extended outage which we have mitigated at 2021-02-24 00:22 UTC.

Our engineers are continuing to work on resolving this as soon as possible.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 24, 00:33 UTC
Update - We are continuing to investigate this issue.
Feb 23, 23:46 UTC
Investigating - Dear Client,

We are reaching out to inform you that we observing network disturbance at our US1 site which we are currently investigating.

Start Time: 2021-02-23 23:00 UTC
Impact MT/MO: Clients may experience MT, MO and DLR delays towards US.

Our engineers are working to resolve this issue as soon as possible.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 23, 23:37 UTC
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-02-24 05:00 UTC
End Time: 2021-02-24 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed DR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Feb 19, 10:27 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-02-23 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Feb 1, 08:18 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-02-23 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Feb 1, 08:18 UTC
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-02-17 04:00 UTC
End Time: 2021-02-17 11:00 UTC

Impact MT: Clients may experience delayed MTs towards the US Short Code traffic on Sprint
Impact MO: Clients may experience delayed MOs from the US Short Code traffic on Sprint
Impact DLR: Clients may experience delayed DRs from the US Short Code traffic on Sprint

On behalf of Sprint - US we appreciate your patience and apologies for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Feb 12, 07:18 UTC