DI SMS 365 | Enterprise Messaging | SDI to Sinch Migration for Multiple Destinations
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 2022 - 08:00 UTC
Scheduled - Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 26 September 2022 08:00 Hrs.
End Date and Time (GMT):: 26 September 2022 13:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: No expected impact.

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating the traffic destined for multiple countries to common outbound and inbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
DI E-Mail 365 | Enterprise Messaging | 3rd Party Software Maintenance || Ref No# NA
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 2022 - 06:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT) :: 26-September-2022 06:00 Hrs GMT
End Date and Time (GMT) :: 26-September-2022 10:00 Hrs GMT

Impact :
E-Mail traffic : No Service impact is expected.

Description :
One of our E-Mail 365 partner has informed us about their planned software maintenance for system software update in their Data Centre.
No Impact is expected during the maintenance period.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Delivery Issue Brazil - Multiple Networks
Investigating - We are currently observing delivery issues towards multiple networks in Brazil.

Incident Start Time: 2022-09-25 18:40 UTC
Impact: Delayed/Failed MT's, Delayed/Missing delivery receipts

We will update you as soon as we have more information.
Sep 26, 2022 - 04:12 UTC
Sinch Contact Pro Quarterly Maintenance - NA
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2022 - 04:00 UTC
Scheduled - Dear Customer,

Sinch Contact Pro quarterly maintenance has been scheduled as follows.

Maintenance window start: 23.9.2022
Maintenance window end: 26.9.2022

There might be service breaks during the quarterly maintenance window.
Americas: SAT 4 am - MON 8 am UTC

Additional information:
Sinch Contact Pro will be upgraded to version 22Q3.

Please see what is new in this version here:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59


Best Regards,
Sinch Contact Pro team
MO Delivery Issue Ireland - 3
Update - We are continuing to investigate this issue.
Sep 09, 2022 - 10:00 UTC
Investigating - Dear client,

We are currently experiencing issues with MO traffic sent towards some of our 3 Ireland long number ranges.

Impact: MO messages towards the following number ranges may fail to deliver:
353868006000 – 353868006999
353863876[0-9][0-9][0-9]

MO messages sent towards 3 Ireland long numbers outside the two mentioned ranges will be delivering as per normal.
Sep 07, 2022 - 11:26 UTC
Delivery Issue Pakistan - Telenor
Update - Unfortunately, this is still an ongoing issue and we are expecting intermittent issues with delays on a daily basis towards Telenor Pakistan. This notification will be updated accordingly once we have any new information to add.
Aug 17, 2022 - 15:12 UTC
Update - Unfortunately, this is still an ongoing issue and we are expecting intermittent issues with delays on a daily basis towards Telenor Pakistan. This notification will be updated accordingly once we have any new information to add.
Aug 11, 2022 - 16:39 UTC
Update - We are writing to inform you that this long-term issue is unfortunately still present, and at the time we have not received any new ETA. This notification will be updated accordingly once we have any new information to add.
Jun 14, 2022 - 08:08 UTC
Update - We are writing to inform you that the delay in traffic towards Telenor Pakistan is unfortunately not yet resolved. We are constantly requesting details and information from our partner on the work that's being done to fix and resolve the cable cut problem, but at the moment we have not been provided with a new ETA. We are still expecting intermittent delays on a daily basis for this type of traffic. Any new details to this issue will be communicated accordingly.
May 03, 2022 - 06:44 UTC
Identified - This incident is still ongoing, with intermittent delays occurring daily. The root cause is a combination of multiple factors, but the main point is a cable cut that occurred in February which is expected to be fixed by the end of April. Traffic is currently running on backup routes internally with Telenor but these are not of the same quality causing latency and glitches, and ultimately traffic degradation.
Apr 12, 2022 - 08:52 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Telenor.

Incident Start Time: 2022-03-23 15:35 UTC

We will update as soon as we have more information.
Mar 23, 2022 - 16:12 UTC
Conversation API - Messenger degradation
Update - We are continuing to investigate this case, and will share further information as the situation develops.
Aug 16, 2022 - 14:03 UTC
Update - We are continuing to investigate this issue.
Aug 12, 2022 - 07:32 UTC
Investigating - All customers having Sinch Conversation API+Messenger service hosted in the Americas are service impacted due to connectivity with Meta Messenger app.

Sinch has reached out to Meta and requested their assistance to address this issue promptly on their end. Once the issue is resolved, this notification will be updated

Incident Start Time: 2022-08-11 09:45 UTC
Aug 11, 2022 - 17:11 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Degraded Performance
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Degraded Performance
SMS 365 Enterprise Under Maintenance
MMS 365 Operational
E-mail 365 Under Maintenance
SMS 365 Operator Degraded Performance
Intelligent Hubbing 365 Operational
SaaS Applications Under Maintenance
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Under Maintenance
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
MMS - APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance Notification - EU1 XMS site Sep 27, 2022 06:00-08:00 UTC
Dear Client,

We have a scheduled maintenance on our REST API in XMS EU1. The maintenance is performed in order to apply security patches.

Maintenance window: 27th of September 06:00 - 08:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- eu.sms.api.sinch.com (EU)
- eu1.sms.api.sinch.com (EU)


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 12, 2022 - 07:57 UTC
Sinch Maintenance Notification - US4 and CA1 XMS site Sep 27, 2022 07:00-09:00 UTC
Dear Client,

We have a scheduled maintenance on our REST API in XMS US4 & CA1. The maintenance is performed in order to apply security patches.

Maintenance window: 27th of September 07:00 - 09:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- ca.sms.api.sinch.com (Canada)
- us4-1.sms.api.sinch.com (US)
- us4-2.sms.api.sinch.com (US)

Alternate REST API gateway:

- us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 12, 2022 - 07:50 UTC
Maintenance: EU1 - REST API Sep 27, 2022 08:00-09:00 UTC
As part of our continuous improvements to our platform, we will be moving our REST API end point in Europe to a new set of load balancers.
This will impact clients that have IP whitelisting in place for

- eu1.sms.api.sinch.com and
- api-eu1.clxcommunications.com

We will also be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

The maintenance is scheduled below:

Type: Scheduled Maintenance
Maintenance: EU1 - REST API

Start Time: 2022-09-27 08:00 UTC
End Time: 2022-09-27 09:00 UTC

Impact Clients need to make sure there is no dependency on their applications on ciphers that are not listed here

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
DHE-RSA-AES128-GCM-SHA256


FQDNs being moved:
- eu1.sms.api.sinch.com and
- api-eu1.clxcommunications.com

Additional IP Addresses to be added:
• Clients connecting to Sinch: 15.197.243.32, 3.33.213.99
• Clients accepting DR's or MO's from Sinch: No Change Needed.

Please add the additional IP Addresses to the whitelisting (or any IP rules) on your outbound message flows that may prevent your platform from sending messages to Sinch.

Please ignore the maintenance if your application/organisations uses FQDN's api.clxcommunications.com or the other listed FQDNs and do not use our IP's in your API configurations, IP whitelisting or firewall rules for your outbound traffic to our platform.

If you reach our API platform via an IPSec VPN tunnel, this change will not impact you.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Sep 12, 2022 - 13:55 UTC
WhatsApp Routine Maintenance - EU Sep 27, 2022 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-09-27 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Aug 31, 2022 - 07:05 UTC
Sinch Maintenance Notification - US7 XMS site Sep 27, 2022 10:00-11:00 UTC
Dear Client,

We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.

Maintenance window: 27th of September, 10:00 - 11:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- us7.sms.api.sinch.com (US)

Alternate REST API gateway:

- us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 12, 2022 - 07:52 UTC
WhatsApp Routine Maintenance - US Sep 27, 2022 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-09-27 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Aug 31, 2022 - 07:06 UTC
Sinch Maintenance Notification - AU1 and IN1 XMS site Sep 27, 2022 13:00-15:00 UTC
Dear Client,

We have a scheduled maintenance on our REST API in XMS AU1 and IN1. The maintenance is performed in order to apply security patches.

Maintenance window: 27th of September 13:00 - 15:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- au.sms.api.sinch.com (AU)
- au1.sms.api.sinch.com (AU)
- in-a.sms.api.sinch.com (IN)
- in-ga.sms.api.sinch.com (IN)
- in-t.sms.api.sinch.com (IN)


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 12, 2022 - 07:59 UTC
Conversation API Routine Maintenance - EU Sep 28, 2022 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-09-28 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Aug 31, 2022 - 07:09 UTC
Conversation API Routine Maintenance - US Sep 28, 2022 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-09-28 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Aug 31, 2022 - 07:09 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch Migration for Italy Destinations Sep 28, 2022 09:00-10:00 UTC
Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 28 September 2022 09:00 Hrs.
End Date and Time (GMT):: 28 September 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: No expected impact.

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating the traffic destined for Italy to common outbound and inbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 22, 2022 - 06:36 UTC
External Maintenance - Toll Free Number Provider Sep 29, 2022 03:00-07:00 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-09-29 03:00 UTC
Maintenance End time: 2022-09-29 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Aug 23, 2022 - 08:34 UTC
Customer Portal Routine Maintenance Sep 29, 2022 05:00-07:00 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2022-09-29 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 12, 2022 - 07:37 UTC
Sinch Maintenance Notification - US1 XMS site Sep 29, 2022 06:00-09:00 UTC
Dear Client,

We have a scheduled maintenance on our REST API in XMS US1. The maintenance is performed in order to apply security patches.

Maintenance window: 29th of September 06:00 - 09:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- us1.sms.api.sinch.com (US)

Alternate REST API gateway:

- us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 12, 2022 - 07:54 UTC
Maintenance: US1 - REST API Cipher Update Sep 29, 2022 08:00-09:00 UTC
As part of our continuous improvements to our platform, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake.

Type: Scheduled Maintenance
Maintenance: US1 - REST API

Start Time: 2022-09-29 08:00 UTC
End Time: 2022-09-29 09:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
DHE-RSA-AES128-GCM-SHA256


This will be applied for FQDN:
- us1.sms.api.sinch.com and
- api-us1.clxcommunications.com

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 13, 2022 - 09:06 UTC
Sinch Maintenance Notification - BR1 XMS sites Sep 29, 2022 13:00-15:00 UTC
Dear Client,

We have a scheduled maintenance on our REST API in XMS BR1. The maintenance is performed in order to apply security patches.

Maintenance window: 29th of September 13:00 - 15:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- br.sms.api.sinch.com (BR)
- br1.sms.api.sinch.com (BR)


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 12, 2022 - 08:01 UTC
DI Live Link 365 & DI Authentication 365 | Enterprise Messaging | Network Maintenance | PCR Number # PCRSDI-10098 Sep 30, 2022 03:00-05:00 UTC
Services :: DI Live Link 365 & DI Authentication 365
PCR Number :: PCRSDI-10098

Start Date and Time (GMT):: 30 Sep 2022 03:00 Hrs.
End Date and Time (GMT):: 30 Sep 2022 05:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Impact during migration switch.
Mobile Originated (MO) Traffic: Potential Impact during migration switch.
DR Notification: Potential Impact during migration switch.

Description:
Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal network.

Customers will be directed to a new pool of servers, implementing the same applications as the old.

Active customer sessions may require re-authentication.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com for Enterprise Messaging.
Posted on Sep 23, 2022 - 10:22 UTC
DI SMS 365 | Enterprise Messaging | Infrastructure Maintenance | Action needed Oct 1, 2022 23:00-23:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 07, 2022 - 10:42 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 07, 2022 - 07:00 UTC
Update - Dear client,

This is to add that below mentioned couple of IPs, which were also provided in the first notification are the MAD IPs:

REGION IP Address

eu1 193.111.75.4
eu2 193.201.153.2

PS- SMPP accounts are not affected.

If you have any questions or concerns, please send an email to Support@sinch.com or Essupport.digitalinterconnect@sinch.com
Sep 07, 2022 - 06:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 02, 2022 - 14:57 UTC
Update - Important:
Sinch will be updating the MT DLRs returned to our customers on SDI Sinch customer APIs to bring them in line with the error codes returned on native Sinch APIs. If you actively use DLRs you will need to make a change to the way you read DLRs from Sinch.


It's vital that you access below link to refer error codes, stat value and example of successful and failed transactions for your reference:

https://community.sinch.com/t5/Account-Management/Error-Codes-DI-SMS-365-Enterprise-Messaging-Infrastructure/ta-p/9727
Sep 02, 2022 - 14:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 18, 2022 - 07:09 UTC
Scheduled - Services: DI SMS 365

Start Date and Time (GMT): 1st October 2022 23:00
End Date and Time (GMT): 1st October 2022 23:59

Impact:
HTTP MT: No Expected Impact
SMPP MT/MO/DR: No expected Impact
HTTP DR Notification: Impact on traffic received on DRs
HTTP MO traffic : Impact on traffic received on MO

Description:
As a part of a maintenance work planned for October 1st 2022, all customers with HTTP accounts on Digital Interconnect (SDI) infrastructure must white list below IPS from SINCH. This needs to be done prior to October 1st.


REGION IP Address

eu1 193.111.75.4
eu2 193.201.153.2
us1 54.173.29.238
us2 52.8.59.118
us7 20.57.179.10, 20.64.177.172 , 20.57.134.31


If IPs are not whitelisted, you will still be able to send MTs but not receive any MT DRs and MOs on HTTP Accounts.
SMPP accounts are not affected.

Important:
Sinch will be updating the MT DLRs returned to our customers on SDI Sinch customer APIs to bring them in line with the error codes returned on native Sinch APIs. If you actively use DLRs you will need to make a change to the way you read DLRs from Sinch.


It's vital that you access below link to refer error codes, stat value and example of successful and failed transactions for your reference:

https://community.sinch.com/t5/Account-Management/Error-Codes-DI-SMS-365-Enterprise-Messaging-Infrastructure/ta-p/9727


If you have any questions or concerns, please send an email to Support@sinch.com or Essupport.digitalinterconnect@sinch.com
Aug 17, 2022 - 07:04 UTC
DI SMS 365| Enterprise Messaging | 3rd party Network Maintenance towards Multiple Mexico destinations | Ref Number# CRQ000000168019 Oct 2, 2022 05:00-08:00 UTC
3rd Party Maintenance

Services :: like DI SMS 365
Ref Number :: CRQ000000168019

Start Date and Time (GMT):: 02 Oct 2022 05:00 Hrs.
End Date and Time (GMT) :: 02 Oct 2022 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery

Description:

One of our 3rd party partner has advertised of conducting a maintenance to carry out a physical movement on on their interface in the VPN Firewall. This will cause the momentary loss of connectivity, which in turn some of our customers might face delay with inconsistent delivery for the traffic terminating into multiple Mexico destinations.`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 13, 2022 - 08:01 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T in Mexico Oct 2, 2022 05:00-10:00 UTC
Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): : 02 Oct 2022 05:00 Hrs.
End Date and Time (GMT) :: 02 Oct 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on their entire network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 13, 2022 - 20:27 UTC
DI LTE 365 | Operator Services | 3rd party Infrastructure Maintenance | INC000008606698 Oct 3, 2022 01:00-09:00 UTC
Services :: DI LTE 365

Start Date and Time (GMT):: 03 October 2022 01:00 Hrs.
End Date and Time (GMT) :: 03 October 2022 09:00 Hrs.

Impact
DI LTE 365: No service impact expected due to redundancy.

Description:
One of our 3rd party providers will perform maintenance within their infrastructure on the DRA201. This activity will not have any service impact, but customers might experience minimum intermittent interruptions.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 16, 2022 - 15:48 UTC
Sinch Maintenance - EU Redhot XML Oct 4, 2022 00:00-02:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our EU Redhot XML gateways at the times specified below.

Type: Scheduled Maintenance - Redhot XML
Start Time: 2022-10-04 00:00 UTC
End Time: 2022-10-04 02:00 UTC
Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.
Impacted FQDN: eu.xml.api.sinch.com
Posted on Sep 13, 2022 - 19:42 UTC
Sinch Maintenance - Mblox EU SMPP Gateways Oct 4, 2022 00:00-01:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.

As part of this change we require that you whitelist the below provided IP Addresses.

Effective Date: 2022-10-04 00:00

FQDNs Affected:
SMS1.mblox.com
SMS5.mblox.com
SMS1.CardBoardFish.com
SMS5.CardBoardFish.com
sms-cloud-1.clxcommunications.com
sms-cloud-5.clxcommunications.com

New IP Addresses:
193.111.75.4
193.201.153.2
34.248.94.53
93.158.78.4
Posted on Sep 06, 2022 - 17:55 UTC
Sinch Maintenance - Mblox US SMPP Gateways Oct 4, 2022 00:00-01:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.

As part of this change we require that you whitelist the below provided IP Addresses.

Effective Date: 2022-10-04 00:00

FQDNs Affected:
SMS3.mblox.com
SMS3.CardBoardFish.com
sms-cloud-3.clxcommunications.com

New IP Addresses:
54.173.29.238
52.8.59.118
40.91.87.172
23.22.91.120
209.95.131.8
Posted on Sep 06, 2022 - 17:54 UTC
DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10092 Oct 4, 2022 06:00-10:00 UTC
Services :: DI SMS 365(SMSx)
PCR Number :: PCRSDI-10092

Start Date and Time (GMT):: 04 October 2022 06:00 Hrs.
End Date and Time (GMT):: 04 October 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal system applications.
No impact is expected during the maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 22, 2022 - 18:51 UTC
Sinch Maintenance - EU Redhot XML Oct 6, 2022 00:00-02:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our EU Redhot XML gateways at the times specified below.

Type: Scheduled Maintenance - Redhot XML
Start Time: 2022-10-06 00:00 UTC
End Time: 2022-10-06 02:00 UTC
Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.
Impacted FQDN: eu.xml.api.sinch.com
Posted on Sep 13, 2022 - 19:43 UTC
DI E-MAIL 365 | Enterprise Messaging | 3rd Party Software Maintenance | Ref Number# NA Oct 6, 2022 06:00-10:00 UTC
3rd Party Maintenance

Services :: DI E-MAIL 365
Ref Number :: NA

Start Date and Time (GMT):: 06 October 2022 06:00 Hrs.
End Date and Time (GMT) :: 06 October 2022 10:00 Hrs.

Impact:
Email traffic: No service impact is expected.

Description:
One of our partners has informed us about their planned Software maintenance in their datacenter.
No traffic impact is expected during the planned work.`

If you have any questions or concerns, please do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted on Sep 23, 2022 - 07:27 UTC
Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - smpp-eu3.clxcommunications.com and smpp-eu1.clxcommunications.com Oct 12, 2022 00:00-02:00 UTC
Update - Please note that the link was initially pointing towards a incorrect certificate.
This has now been rectified and the link has been updated.

Please, contact support@sinch.com should you require further information or assistance.
Sep 23, 2022 - 18:48 UTC
Scheduled - Sinch will be performing a scheduled maintenance to update the SSL certificates for the EU Sinch Gateways during the times specified below.

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2022-10-12 00:00 UTC
End Time: 2022-10-12 02:00 UTC

Impact: Clients connecting to the EU Sinch Gateway hosts below via the SSL secure port and doing SSL validation will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

smpp-eu3.clxcommunications.com
smpp-eu1.clxcommunications.com

Download the updated SSL Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EunFsPxhITVAo5ybplbiSJQB7Mntbp69trmF90LPNAeyIA?e=qpQ23x

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please, contact support@sinch.com should you require further information or assistance.
Sep 07, 2022 - 23:06 UTC
DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10093 Oct 12, 2022 06:00-10:00 UTC
Services :: DI SMS 365(SMSx)
PCR Number :: PCRSDI-10093

Start Date and Time (GMT):: 12 October 2022 06:00 Hrs.
End Date and Time (GMT):: 12 October 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal system applications.
No impact is expected during the maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 22, 2022 - 19:20 UTC
Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - smpp-us3.clxcommunications.com and smpp-us2.clxcommunications.com Oct 12, 2022 09:00-11:00 UTC
Sinch will be performing a scheduled maintenance to update the SSL certificates for the US Sinch Gateways during the times specified below.

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2022-10-12 09:00 UTC
End Time: 2022-10-12 11:00 UTC

Impact: Clients connecting to the US Sinch Gateway hosts below via the SSL secure port and doing SSL validation will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

smpp-us3.clxcommunications.com
smpp-us2.clxcommunications.com

Download the updated SSL Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EunFsPxhITVAo5ybplbiSJQB7Mntbp69trmF90LPNAeyIA?e=qpQ23x

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please, contact support@sinch.com should you require further information or assistance.
Posted on Sep 07, 2022 - 23:03 UTC
DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10094 Oct 19, 2022 06:00-10:00 UTC
Services :: DI SMS 365(SMSx)
PCR Number :: PCRSDI-10094

Start Date and Time (GMT):: 19 October 2022 06:00 Hrs.
End Date and Time (GMT):: 19 October 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal system applications.
No impact is expected during the maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 22, 2022 - 19:23 UTC
System Metrics Month Week Day
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Sep 26, 2022
Sinch Contact Pro Quarterly Maintenance - EU
Completed - The scheduled maintenance has been completed.
Sep 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC
Scheduled - Dear Customer,

Sinch Contact Pro quarterly maintenance has been scheduled as follows.

Maintenance window start: 23.9.2022
Maintenance window end: 26.9.2022

There will be service breaks during the quarterly maintenance window.

Europe: FRI 9 PM - MON 2 AM UTC


Additional information:
Sinch Contact Pro will be upgraded to version 22Q3.

Please see what is new in this version here:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html


For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Sep 21, 05:13 UTC
Sinch Contact Pro Quarterly Maintenance - AF
Completed - The scheduled maintenance has been completed.
Sep 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC
Scheduled - Dear Customer,

Sinch Contact Pro quarterly maintenance has been scheduled as follows.

Maintenance window start: 23.9.2022
Maintenance window end: 26.9.2022

There will be service breaks during the quarterly maintenance window.

Africa: Fri 9 PM - Mon 2 AM UTC


Additional information:
Sinch Contact Pro will be upgraded to version 22Q3.

Please see what is new in this version here:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html


For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59


Best Regards,
Sinch Contact Pro
Sep 21, 05:04 UTC
Sep 25, 2022
Sinch Contact Pro Quarterly Maintenance - AU
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:01 UTC
Scheduled - Dear Customer,

Sinch Contact Pro quarterly maintenance has been scheduled as follows.

Maintenance window start: 23.9.2022
Maintenance window end: 26.9.2022

There will be service breaks during the quarterly maintenance window.
FRI 2 pm - SUN 7 pm UTC


Additional information:
Sinch Contact Pro will be upgraded to version 22Q3.

Please see what is new in this version here:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59


Best Regards,
Sinch Contact Pro team
Sep 21, 05:09 UTC
Delivery Issue USA - US-Cellular
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-25 05:22 UTC
Incident End Time: 2022-09-25 10:00 UTC
Sep 25, 10:08 UTC
Update - We are continuing to investigate this issue.
Sep 25, 08:07 UTC
Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Incident Start Time: 2022-09-25 05:22 UTC

We will update as soon as we have more information.
Sep 25, 05:32 UTC
External Maintenance - US Cellular - US
Completed - The scheduled maintenance has been completed.
Sep 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 23:26 UTC
Scheduled - US Cellular - US has scheduled a maintenance.

Impact: Clients may experience MT, DLR and MO delays or failures to US Cellular.

Maintenance start time: 2022-09-25 05:00 UTC
Maintenance end time: 2022-09-25 10:00 UTC
Sep 23, 22:45 UTC
Delivery Issue Brazil - Multiple Networks
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-23 22:00 UTC
Incident End Time: 2022-09-24 03:50 UTC
Sep 25, 04:05 UTC
Update - We are continuing to investigate this issue.
Sep 24, 03:01 UTC
Investigating - We are currently observing delivery issues towards multiple networks in Brazil.

Incident Start Time: 2022-09-23 22:00 UTC
Impact: Delayed/Failed MT's, Delayed/Missing delivery receipts

We will update you as soon as we have more information.
Sep 24, 01:48 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-43171
Resolved - All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 24 September 2022 16:10 Hrs.
Incident Start Date & Time (GMT) : 25 September 2022 01:00 Hrs.
Sep 25, 01:06 UTC
Update - MM7 Queues are due to high traffic and gradually decreasing.
We will continue to monitor & update on further improvements.
Sep 24, 23:10 UTC
Update - We are continuing to investigate this issue.
Sep 24, 16:40 UTC
Investigating - Ticket Number :: MNOC-43171
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.
currently the queues are decreasing and we shall update when all the messages are processed

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 September 2022 16:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 24, 16:40 UTC
Sep 24, 2022
DI SMS 365| Enterprise Messaging | Message Manager Application Maintenance | PCR Number # PCRSDI-10091
Completed - The scheduled maintenance has been completed.
Sep 24, 19:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10091

Start Date and Time (GMT):: 24 September 2022 18:00 Hrs.
End Date and Time (GMT):: 24 September 2022 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Impacted
Extranet: Not Impacted

Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager UI would be inaccessible during this period also MT/MO service degradation during Service restart and therefore, we recommend our customers' to scheduled their campaigns either prior or after the maintenance window.

All campaign messages sent during the maintenance window would be queued and delivered with delay.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 20, 07:42 UTC
DI SMS 365 | Enterprise Messaging | Application and Network Maintenance | Ref Number# PCRSDI-10055
Completed - The scheduled maintenance has been completed.
Sep 24, 19:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 UTC
Scheduled - Services :: SMS 365
Ref Number :: PCRSDI-10055

Start Date and Time(GMT): 24 September 2022 18:00
End Date and Time(GMT): 24 September 2022 22:00

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 12, 11:21 UTC
DI SMS 365 | Enterprise Messaging | Potential delay in delivery of traffic towards multiple destinations in Ghana and Tanzania
Resolved - This incident has been resolved and traffic towards multiple destinations in Ghana and Tanzania are processing normally.
We will continue to monitor and update on further issues.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 24 September 2022 06:30 Hrs.
Incident End Date & Time (GMT) : 24 September 2022 08:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 24, 09:09 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in delivery of traffic towards multiple destinations in Ghana and Tanzania.
Some of our customers may observe delay in delivery of traffic terminating into multiple destinations.
We are working internally regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 24 September 2022 06:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 24, 07:34 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43146
Resolved - MM7 queues built within our platform have cleared and traffic is processing normally now.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 September 2022 15:30 Hrs.
Incident End Date & Time (GMT) : 24 September 2022 06:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 24, 06:35 UTC
Update - MM7 queues are gradually decreasing.

NOC team will monitor & will update the progress.
Sep 24, 05:45 UTC
Investigating - Ticket Number :: MNOC-43146
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 September 2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 23, 15:45 UTC
Sep 23, 2022
Delivery Issue US - Verizon 10DLC MMS
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-22 13:00 UTC
Incident End Time: 2022-09-22 20:26 UTC
Sep 23, 21:04 UTC
Update - We are continuing to monitor for any further issues.
Sep 23, 02:36 UTC
Monitoring - The fix has been implemented and we are monitoring the results.
Sep 22, 20:29 UTC
Identified - The issue has been identified and we are currently working on a fix to mitigate the issue.
ETA for this fix to be implemented is approximately 1-2 hours.
Sep 22, 19:03 UTC
Investigating - We are currently observing delivery issues towards US - Verizon.

Incident Start Time: 2022-09-22 13:00 UTC
Impact: MMS MT Delays for 10DLC traffic to Verizon US

We are currently working on a fix and will update as soon as we have more information.
Sep 22, 16:08 UTC
Delivery Issue USA - US Cellular
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-22 04:37 UTC
Incident End Time: 2022-09-22 09:00 UTC
Sep 23, 19:50 UTC
Investigating - We are currently observing delivery issues towards US Cellular - USA.

Incident Start Time: 2022-09-22 04:37 UTC

We will update you as soon as we have more information.
Sep 22, 05:03 UTC
Delivery Issues UK - 3 UK
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-23 00:50 UTC
Incident End Time: 2022-09-23 02:10 UTC
Sep 23, 02:52 UTC
Investigating - We are currently observing delivery issues towards 3 UK.

Incident Start Time: 2022-09-23 00:50 UTC

We will update you as soon as we have more information.
Sep 23, 01:21 UTC
DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-43127
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 22-Sep-2021 15:40 Hrs.
Incident End Date & Time (GMT) : 23-Sep-2021 02:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 23, 02:40 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are closely monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 23, 01:41 UTC
Investigating - Ticket Number : :MNOC-43127
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-Sep-2021 15:40 Hrs.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 22, 16:12 UTC
Sep 22, 2022
External Maintenance - US Cellular - US
Completed - The scheduled maintenance has been completed.
Sep 22, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:30 UTC
Update - US Cellular - US has scheduled a maintenance.

Impact: Clients may experience MT, DLR and MO delays or failures to US Cellular.

(Updated)
Maintenance start time: 2022-09-22 16:30 UTC
Maintenance end time: 2022-09-22 22:30 UTC
Sep 20, 07:31 UTC
Scheduled - US Cellular - US has scheduled a maintenance.

Impact: Clients may experience MT, DLR and MO delays or failures to US Cellular.

Maintenance start time: 2022-08-26 16:30 UTC
Maintenance end time: 2022-08-26 22:30 UTC
Sep 20, 07:29 UTC
External Maintenance - Singapore - M1
Completed - The scheduled maintenance has been completed.
Sep 22, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 15:04 UTC
Scheduled - M1 - Singapore has scheduled a maintenance.
Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2022-09-22 18:00 UTC
Maintenance end time: 2022-09-22 21:00 UTC
Sep 22, 14:48 UTC
Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 20:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 22, 16:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:00 UTC
Scheduled - Description: Dear partner, we have to carry urgent work in our network infrastructure in order to improve connectivity.
It is essential that this work is completed quickly, which is why we are giving notice under emergency conditions rather than the scheduled maintenance notice period.
The work will take place during the following time window:

Start time: 22 September 2022 at 16:00 UTC
End time: 22 September 2022 at 20:00 UTC
Estimated impact: E.g. Impact on Irish short code MO and brief impact to SFR France for around 10 min


Please note that all times are UTC.

If for any reason the maintenance period is extended or cancelled we will advise you accordingly. And of course if you have any concerns please contact support@sinch.com

Please accept our apologies for the inconvenience.

Best Regards,
The Sinch Team
Sep 20, 12:30 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch Migration for Multiple Destinations
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 UTC
Scheduled - Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 22 September 2022 08:00 Hrs.
End Date and Time (GMT):: 22 September 2022 13:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: No expected impact.

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating the traffic destined for multiple countries to common outbound and inbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 22, 05:33 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T Mexico in Mexico
Completed - The scheduled maintenance has been completed.
Sep 22, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:01 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT) :: 22 September 2022 05:00 Hrs.
End Date and Time (GMT) :: 22 September 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
Few of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 21, 03:32 UTC
External Maintenance - Toll Free Number Provider
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:01 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-09-22 03:00 UTC
Maintenance End time: 2022-09-22 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Aug 23, 08:29 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-43103
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic resumed back to normal.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 21 September 2022 14:30 Hrs.
Incident End Date & Time (GMT) : 22 September 2022 04:59 Hrs.

if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 22, 05:03 UTC
Identified - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 22, 02:46 UTC
Investigating - Ticket Number :: MNOC-43103
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21 September 2022 14:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 21, 14:45 UTC
Sep 21, 2022
MO Delivery Issue - United Kingdom
Resolved - This incident has been resolved.

Incident End Time: 2022-09-21 12:30 UTC
Sep 21, 19:44 UTC
Investigating - Dear client,

We are writing to inform you that we are currently experiencing issues with our Jersey long numbers in the 4477978* range.

Impact: MO messages towards the range 4477978* will fail to deliver.

We will update as soon as we have more information.
Sep 20, 14:34 UTC
DI SMS 365 | Enterprise Messaging & Operator Services | Delay in delivery of MT & DLR Traffic | TT# MNOC-43104
Resolved - Ticket Number :: MNOC-43104
Services:: DI SMS 365

Description ::
We observed queues related to MT & DLR traffic within our platform
Some of our customers may have observed a potential delay in delivery for MT & DLR traffic.
Currently all the queues have been cleared and traffic delivery has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 21 September 14:30 Hrs.
Incident End Date & Time (GMT) : 21 September 15:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 21, 15:10 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: # 2611
Completed - The scheduled maintenance has been completed.
Sep 21, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: # 2611

Start Date and Time (GMT):: 21 September 2022 04:00 Hrs.
End Date and Time (GMT) :: 21 September 2022 08:30 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sinch DI Services - SMS 365 Enterprise
Sep 13, 18:39 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43084
Resolved - MM7 queues built within our platform have cleared and traffic is processing normally now.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact


Incident Start Date & Time (GMT) : 20 September 2022 16:50 Hrs.
Incident End Date & Time (GMT) : 21 September 2022 04:00 Hrs.

If you have any questions or concerns, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 21, 04:33 UTC
Investigating - Ticket Number :: MNOC-43084
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 20 September 2022 16:50 Hrs.

If you have any questions or concerns, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 20, 17:08 UTC
Sinch planned maintenance - EU1 site
Postmortem - Read details
Sep 21, 07:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance for a load balancer migration in one of our EU sites.
This will affect SMPP, HTTP and Lookup towards 34.248.94.53 and we expect 5 minutes of downtime.

Maintenance window: 21st of September 03:00 - 04:00 UTC.

In order to alleviate the problem we will move the following FQDNs to our secondary site during the maintenance window:

eu.httpsms.api.sinch.com -> 93.158.78.4
eu.smpp.api.sinch.com -> 93.158.78.4
eu.httplookup.api.sinch.com -> 93.158.78.4
eu1.httpsms.api.sinch.com -> 93.158.78.4
eu1.smpp.api.sinch.com -> 93.158.78.4
smpp-eu1.clxcommunications.com -> 93.158.78.4
http-eu1.clxcommunications.com -> 93.158.78.4
enum-eu1.clxcommunications.com -> 93.158.78.4


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Aug 29, 07:55 UTC
Sep 20, 2022
Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:01 UTC
Scheduled - Description: Dear partner, we have to carry urgent work in our network infrastructure in order to improve connectivity.
It is essential that this work is completed quickly, which is why we are giving notice under emergency conditions rather than the scheduled maintenance notice period.
The work will take place during the following time window:

Start time: 20 September 2022 at 16:00 UTC
End time: 20 September 2022 at 20:00 UTC
Estimated impact: E.g. Impact on Irish short code MO and brief impact to SFR France for around 10 min


Please note that all times are UTC.

If for any reason the maintenance period is extended or cancelled we will advise you accordingly. And of course if you have any concerns please contact support@sinch.com

Please accept our apologies for the inconvenience.

Best Regards,
The Sinch Team
Sep 20, 12:29 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch Migration for India Connections
Completed - The scheduled maintenance has been completed.
Sep 20, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:00 UTC
Scheduled - Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 20 September 2022 08:00 Hrs.
End Date and Time (GMT):: 20 September 2022 13:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: No expected impact.

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating the traffic destined for India to common outbound and inbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 20, 06:12 UTC
Sinch Planned Maintenance: MMS
Completed - The scheduled maintenance has been completed.
Sep 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2022-09-20 07:00 UTC
End Time: 2022-09-20 10:00 UTC

One of the validation included in this update is content length validation. Message submission with content having invalid that is no content length or content-length equal to zero or negative content length in header will not be accepted.

Impact MMS: We expect 16 minutes downtime. Messages will be queued and delivered post server reboot.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 15, 15:08 UTC
DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-10072
Completed - The scheduled maintenance has been completed successfully.
Sep 20, 07:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10072

Start Date and Time (GMT):: 20 September 2022 06:00 Hrs.
End Date and Time (GMT):: 20 September 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Sep 8, 16:12 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43067
Resolved - We are writing to inform you that queues have been cleared and traffic has resumed back to normal trend.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 19 September 2022 14:10 Hrs.
Incident End Date & Time (GMT) : 20 September 2022 00:45 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Sep 20, 01:11 UTC
Investigating - Ticket Number :: MNOC-43067
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 19 September 2022 14:10 Hrs.

If you have any questions or concerns, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 19, 14:58 UTC
Sinch Maintenance - Updated SSL Certificate Installation
Completed - The scheduled maintenance has been completed.
Sep 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled maintenance to replace the SSL certificate for us1.msip.api.sinch.com
us2.msip.api.sinch.com during the times specified below.

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2022-09-19 23:00 UTC
End Time: 2022-09-20 00:00 UTC

Impact: Clients connecting to the MSIP Gateways and using SSL via the SSL secure port will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

us1.msip.api.sinch.com
us2.msip.api.sinch.com

Download The Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Ei1YqyxEg3pCqvZdSO2KQwYB9a_6pizinZFaQCG2P7YIaA?e=GaKsy9

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sinch Maintenance - Updated SSL Certificate Installation

Sincerely,
Sinch
Sep 19, 07:53 UTC
Sep 19, 2022
Delivery Issue Claro - Brazil
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-16 09:04 UTC
Incident End Time: 2022-09-16 15:00 UTC
Sep 19, 04:01 UTC
Investigating - We are currently observing delivery issues towards Claro - Brazil.

Incident Start Time: 2022-09-16, 09:04 UTC

We will update as soon as we have more information.
Sep 16, 09:34 UTC
Sep 18, 2022

No incidents reported.

Sep 17, 2022
[RollBack] DI SMS 365 | Enterprise Messaging | Application Maintenance | Ref Number# PCRSDI-10066
Completed - We are writing to inform you that due to unforeseen events we have been forced to rollback the mentioned change.
New notice will be submitted once the new date has been scheduled.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Sep 17, 19:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: PCRSDI-10066

Start Date and Time(GMT): 17 September 2022 18:00 Hrs
End Date and Time (GMT): 17 September 2022 22:00 Hrs

Description:
Digital Interconnect has scheduled a planned maintenance on our internal application for upgrading to obtain latest enhancements, bug fixes and security patches.

Impact:
Persistent connections, such as SMPP binds, will need to be restarted.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Sep 6, 08:31 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-43002
Resolved - This incident has been resolved.
Sep 17, 06:21 UTC
Update - NOC team is continuously monitoring the MM7 queues.

Queues are gradually decreasing.
Sep 17, 05:54 UTC
Update - NOC team is continuously monitoring the MM7 queues.

Queues are gradually decreasing.
Sep 17, 01:52 UTC
Investigating - Ticket Number :: MNOC-43002
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 September 2022 14:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 16, 14:59 UTC
DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MT and DLR traffic towards Airtel Tigo Ghana in Ghana
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery towards Airtel Tigo in Ghana.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 16 September 2022 12:00 PM Hrs.
Incident End Date & Time (GMT) : 17 September 2022 00:30 PM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 17, 00:54 UTC
Update - Kindly note that the issue is still ongoing, Our partners are working to resolve the situation at hand, no estimated time of resolution can be provided yet.

You will be informed as new information is available.

Thank you for your patience and understanding.
Sep 16, 17:11 UTC
Investigating - Ticket Number :: 202209161121118F9B21C2
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Airtel Tigo Ghana in Ghana.
• Some of our customers may observe potential delay in delivery of MT and DLR traffic towards Airtel Tigo Ghana in Ghana destination.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: No Expected Impact
DR Notification : Potential delay in delivery.


Incident Start Date & Time (GMT) : 16 September 2022 12:00 PM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 16, 13:15 UTC
Sep 16, 2022
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: # 2608
Completed - The scheduled maintenance has been completed.
Sep 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: # 2608

Start Date and Time (GMT):: 16 September 2022 04:00 Hrs.
End Date and Time (GMT) :: 16 September 2022 08:30 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sinch DI Services - SMS 365 Enterprise
Sep 13, 18:41 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# 1002
Resolved - All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 15 September 2022 15:30 Hrs.
Incident End Date & Time (GMT) : 16 September 2022 00:45 Hrs.
Sep 16, 00:51 UTC
Investigating - Ticket Number :: 1002
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 September 2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 15, 15:57 UTC
Sep 15, 2022
Sinch Maintenance - US - Updated SSL Certificate Installation
Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:00 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate "*.clxcommunications.com". The SSL certificate for the following domains will be updated during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-09-15 09:00 UTC
Updated End Time: 2022-09-15 12:00 UTC

rcs-us1.clxcommunications.com
http-us.clxcommunications.com
http-us2.clxcommunications.com
http-us3.clxcommunications.com
api-sms-us.clxcommunications.com


Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

Download The Certificate files here for "*.clxcommunications.com" :
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EunFsPxhITVAo5ybplbiSJQB7Mntbp69trmF90LPNAeyIA?e=o6OcZY

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 9, 20:54 UTC
External Maintenance - Toll Free Number Provider
Completed - The scheduled maintenance has been completed.
Sep 15, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-09-15 03:00 UTC
Maintenance End time: 2022-09-15 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Aug 23, 08:15 UTC
Delivery Issue Tigo Bolivia
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-13 06:42 UTC
Incident End Time: 2022-09-13 09:30 UTC
Sep 15, 04:43 UTC
Investigating - We are currently observing delivery issues towards Tigo - Bolivia

Incident Start Time: 2022-09-13, 06:42 UTC

We will update as soon as we have more information.
Sep 13, 08:59 UTC
Sinch Maintenance - EU - Updated SSL Certificate Installation
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate "*.clxcommunications.com". The SSL certificate for the following domains will be updated during the times specified below.

api-eu1.clxcommunications.com
api-eu2.clxcommunications.com
api-eu.clxcommunications.com
http-eu1.clxcommunications.com
http-eu3.clxcommunications.com
http-eu4.clxcommunications.com
batchsend.clxcommunications.com
smpp-eu4.clxcommunications.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-09-15 01:00 UTC
End Time: 2022-09-15 03:00 UTC


Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

Download The Certificate files here for "*.clxcommunications.com" :
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EunFsPxhITVAo5ybplbiSJQB7Mntbp69trmF90LPNAeyIA?e=o6OcZY

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 9, 20:49 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-42952
Resolved - We are writing to inform you that queues have been cleared and traffic has resumed back to normal trend.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 14 September 2022 15:45 Hrs.
Incident End Date & Time (GMT) : 15 September 2022 00:45 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Sep 15, 01:01 UTC
Investigating - Ticket Number :: MNOC-42952
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 September 2022 15:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 14, 16:02 UTC
Sep 14, 2022
Delivery issues - Bouygues Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2022-08-14 13:00 UTC
Incident End time: 2022-08-14 18:00 UTC
Sep 14, 22:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 17:55 UTC
Update - We are continuing to investigate this issue.
Sep 14, 16:10 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Bouygues Telecom.

Incident Start Time: 2022-08-14 13:00 UTC

Impact: Clients may observe delayed MTs towards Bouygues Telecom for GW336 traffic.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Sep 14, 16:07 UTC
DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT, and DLR traffic towards one of the operator in Singapore
Resolved - We observe successful delivery of MO, MT, and DLR towards one of the operator in Singapore.
Sinch DI Monitoring NOC has monitored traffic and observed successful delivery of messages.

Incident Start Date & Time (GMT) : 14 September 2022 13:30 Hrs.
Incident End Date & Time (GMT) : 14 September 2022 14:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 14:53 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery issue towards one of the operator in Singapore .
• Some of our customers may observe potential delay in delivery of MO, MT, and DLR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Delay in delivery
Mobile Originated (MO) Traffic: Delay in delivery
DR Notification : Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 September 2022 13:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 13:40 UTC
Delivery Issue Brazil - TIM and Vivo
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-14 09:17 UTC
Incident End Time: 2022-09-14 11:10 UTC
Sep 14, 11:38 UTC
Investigating - We are currently observing delivery issues towards TIM and Vivo Brazil

Incident Start Time: 2022-09-14 09:17 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.
Sep 14, 09:59 UTC
Sinch Maintenance - US Redhot XML
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our Redhot XML gateways at the times specified below.

Type: Scheduled Maintenance - Redhot XML
Start Time: 2022-09-14 09:00 UTC
End Time: 2022-09-14 11:00 UTC
Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.
Impacted FQDN: us.xml.api.sinch.com
Sep 7, 16:18 UTC
Conversation API Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Sep 14, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-09-14 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 31, 07:07 UTC
DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR traffic towards one of the operator in United States
Resolved - We observe messages are getting delivered successfully and MT,MO,DLR traffic is successful towards one of the operator in United States.
The issue has been resolved.

Incident Start Date & Time (GMT) : 13 Sep 2022 22:30Hrs.
Incident End Date & Time (GMT) : 14 Sep 2022 09:30Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 14, 09:40 UTC
Update - Our Support team is working on priority to resolve this incident.
We will update on further improvements.
Sep 14, 08:54 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing delay in delivery from one of the operator in United States.
Some of our customers may observe delay in MT,MO,DLR traffic towards one of the operator in United States.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 13 Sep 2022 22:30Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 13, 23:38 UTC
DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PCRSDI-10079
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: PCRSDI-10079

Start Date and Time (GMT):: 14 Sep 2022 06:00 Hrs.
End Date and Time (GMT):: 14 Sep 2022 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager : Not Impacted
Report Manager : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance on our internal application.
No impact expected during the maintenance window.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this
Sep 13, 20:00 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-09-14 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 31, 07:06 UTC
Delivery Issue Brazil - TIM and Vivo
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-13 23:51 UTC
Incident End Time: 2022-09-14 01:06 UTC
Sep 14, 01:37 UTC
Investigating - We are currently observing delivery issues towards TIM and Vivo Brazil

Incident Start Time: 2022-09-13 23:51 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.
Sep 14, 00:38 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-42927
Resolved - We are writing to inform you that queues have been cleared and traffic has resumed back to normal trend.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 13 September 2022 15:30 Hrs.
Incident End Date & Time (GMT) : 14 September 2022 00:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Sep 14, 01:25 UTC
Investigating - Ticket Number :: MNOC-42927
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 September 2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 13, 16:00 UTC
DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple Airtel networks | Reference number# NA
Completed - The scheduled maintenance has been completed.
Sep 14, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:30 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 13 Sep 2022 18:30 Hrs.
End Date and Time (GMT) :: 14 Sep 2022 00:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for Airtel networks.
• Some of our customers might face delay with inconsistent delivery times for the traffic terminating into multiple Airtel networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 9, 12:31 UTC
Sep 13, 2022
Sinch Maintenance - US Redhot XML
Completed - The scheduled maintenance has been completed.
Sep 13, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our Redhot XML gateways at the times specified below.

Type: Scheduled Maintenance - Redhot XML
Start Time: 2022-09-13 09:00 UTC
End Time: 2022-09-13 11:00 UTC
Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.
Impacted FQDN: us.xml.api.sinch.com
Sep 7, 16:15 UTC
WhatsApp Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Sep 13, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:01 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-09-13 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 31, 07:04 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10075
Completed - The scheduled maintenance has been completed.
Sep 13, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 UTC
Update - ** Correction in Timing**
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10075

Start Date and Time (GMT):: 13 Sep 2022 08:00 Hrs.
End Date and Time (GMT):: 13 Sep 2022 12:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.
Sep 12, 17:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 17:06 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10075

Start Date and Time (GMT):: 13 Sep 2022 08:00 Hrs.
End Date and Time (GMT):: 13 Sep 2022 12:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.
Sep 13, 08:00 UTC
WhatsApp Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Sep 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-09-13 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 31, 07:03 UTC
Delivery issues - Ireland 3
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-13 00:50 UTC
Incident End Time: 2022-09-13 01:20 UTC
Sep 13, 01:45 UTC
Update - We are continuing to investigate this issue.
Sep 13, 01:27 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards 3 Ireland.

Incident Start Time: 2022-09-13 00:50 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.
Sep 13, 01:14 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-42894
Resolved - We are writing to inform you that queues have been cleared and traffic has resumed back to normal trend.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 12th September 2022 17:00 Hrs.
Incident End Date & Time (GMT) : 13th September 2022 01:00 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Sep 13, 01:11 UTC
Investigating - Ticket Number :: MNOC-42894
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 12th September 2022 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 12, 18:57 UTC
Delivery Issue Bangladesh - Grameenphone and Pakistan - Telenor
Resolved - This incident has been resolved.

Incident Start Time: 2022-09-12 23:15 UTC
Incident End Time: 2022-09-13 00:10 UTC
Sep 13, 01:08 UTC
Investigating - We are currently observing delivery issues towards Grameenphone Bangladesh and Telenor Pakistan.

Incident Start Time: 2022-09-12 23:15 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.
Sep 12, 23:44 UTC
Sep 12, 2022
External Maintenance - Singapore - M1
Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 UTC
Scheduled - Singapore - M1 has scheduled a maintenance.

Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2022-09-12 18:00 UTC
Maintenance end time: 2022-09-12 21:00 UTC
Sep 7, 07:17 UTC
DI E-Mail 365 | Enterprise Messaging | 3rd Party Software Maintenance || Ref Number# NA
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT) :: 12-September-2022 06:00 Hrs GMT
End Date and Time (GMT) :: 12-September-2022 10:00 Hrs GMT

Impact :
E-Mail traffic : No Service impact is expected.

Description :
One of our E-Mail 365 partner has informed us about their planned software maintenance and bug fix in their Data Center.
No Impact is expected during the maintenance period.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 29, 05:34 UTC
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