All Systems Operational
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP Operational
REST Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - USA T-Mobile Apr 8, 07:00-10:00 UTC
We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-04-08 07:00 UTC
End Time: 2020-04-08 10:00 UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures

Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 7, 01:39 UTC
External Maintenance - Toll Free Number Provider Apr 9, 04:00-07:00 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-04-09 04:00 UTC
End Time: 2020-04-09 07:00 UTC

Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window

Impact MT: Clients may experience delays in MT messages
Impact MO: Clients may experience delays in MO messages
Impact DLR: Clients may experience delays in Delivery Reports

On behalf of our Toll free Number Provider, we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 3, 12:33 UTC
Planned Maintenance - Reach API Apr 21, 08:00-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance on our Reach platform.

Type: Scheduled Maintenance
Maintenance: Routine Patching
Start Time: 2020-04-21 08:00 UTC
End Time: 2020-04-21 10:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.
Posted on Apr 7, 21:17 UTC
Biweekly WhatsApp Routine Maintenance - EU Apr 21, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-04-21 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Mar 23, 08:19 UTC
Biweekly WhatsApp Routine Maintenance - US Apr 21, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-04-21 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Mar 23, 08:20 UTC
EU1 Legacy SMPP and Redhot Gateways SSL certificate renewal Apr 29, 01:00-03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 15:08 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-04-29 01:00 UTC
End Time: 2020-04-29 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

(smpp3.mblox.com)
(smpp5.mblox.com)
(xml1.mblox.com )
(xml13.mblox.com)
(xml17.mblox.com)
(xml5.mblox.com)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Mar 30, 13:40 UTC
EU2 Legacy SMPP and Redhot Gateways SSL certificate renewal Apr 30, 01:00-03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 15:11 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-04-30 01:00 UTC
End Time: 2020-04-30 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

(smpp4.mblox.com)
(smpp6.mblox.com)
(xml2.mblox.com )
(xml6.mblox.com )
(xml14.mblox.com)
(xml18.mblox.com)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Mar 30, 13:48 UTC
SSL Certificate Renewal and Installation: xml001 and smpp001.us1.us.mblox.com Apr 30, 09:00-11:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-04-30 09:00 UTC
End Time: 2020-04-30 11:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

xml001.us1.us.mblox.com (Certificate Link)
smpp001.us1.us.mblox.com (Certificate Link)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 5, 23:39 UTC
External Maintenance - Sprint - US (MMS) May 3, 06:00-11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 6, 05:51 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 05:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 05:34 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-05-03 06:00 UTC
End Time: 2020-05-03 11:00 UTC
Impact MMS:Clients may experience delayed or rejected MMS messages.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 26, 06:25 UTC
System Metrics Month Week Day
API Response Time - Connect
Fetching
API Response Time - Full
Fetching
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020
External Maintenance - Sprint - US (SMS/MMS)
Completed - The scheduled maintenance has been completed.
Apr 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-04-07 06:00 UTC
End Time: 2020-04-07 12:00 UTC
Impact MMS:Clients may experience delayed or rejected MMS messages towards Sprint US.
Impact SMS:Clients may experience delayed or rejected MT/MO messages To/From Sprint US.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Apr 3, 05:41 UTC
Biweekly WhatsApp Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Apr 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-04-07 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Mar 23, 08:17 UTC
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Planned Maintenance - Mblox Legacy Gateways
Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 09:01 UTC
Scheduled - Sinch will be performing a scheduled maintenance on the Sinch Legacy Gateway hosts during the times specified below.

Type: Scheduled Maintenance
Affected Legacy Gateway FQDNs:
- sms3.mblox.com
- sms-cloud-3.clxcommunications.com

Impact: Clients will be unable to connect to the SMPP and HTTP gateway FQDNs during the maintenance

Maintenance Start Time: 2020-04-02 09:00 UTC
Maintenance End Time: 2020-04-02 11:00 UTC

Corresponding redundant SMPP and HTTP gateway FQDNs will be available during the maintenance:
- sms2.mblox.com
- sms-cloud-2.clxcommunications.com

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Mar 17, 00:45 UTC
External Maintenance - Toll Free Number Provider
Completed - The scheduled maintenance has been completed.
Apr 2, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-04-02 04:00 UTC
End Time: 2020-04-02 07:00 UTC

Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window

Impact MT: Clients may experience delays in MT messages
Impact MO: Clients may experience delays in MO messages
Impact DLR: Clients may experience delays in Delivery Reports

On behalf of our Toll free Number Provider, we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 27, 20:18 UTC
Apr 1, 2020
External Maintenance - USA T-Mobile
Completed - The scheduled maintenance has been completed.
Apr 1, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:00 UTC
Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-04-01 07:00 UTC
End Time: 2020-04-01 10:00 UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Mar 31, 22:58 UTC
External Maintenance - Toll Free Number Provider
Completed - The scheduled maintenance has been completed.
Apr 1, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-04-01 07:00 UTC
End Time: 2020-04-01 10:00 UTC

Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window

Impact MT: Clients may experience delays in MT messages
Impact MO: Clients may experience delays in MO messages
Impact DLR: Clients may experience delays in Delivery Reports

On behalf of our Toll free Number Provider, we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 31, 22:54 UTC
API degradation - Whatsapp
Resolved - We are writing to retroactively inform you that we have experienced an issue with our Whatsapp API

Impact: Unreachable API for a duration of 14 minutes.

Incident start time: 2020-04-01 09:19 UTC
Incident restoration time: 2020-04-01 09:33 UTC

We appreciated your patience and apologize for any inconvenience experienced while we resolved this issue.
Please contact support@sinch.com should you require further information or assistance.
Apr 1, 07:30 UTC
Mar 31, 2020
Sinch Service Notification - Legacy Atlas API - Inbound Messages
Resolved - We are writing to inform you that we have resolved the issue with Inbound messaging services for our Legacy Atlas APIs.

Incident start time: 2020-03-31 11:52 GMT
Incident end time: 2020-03-31 14:46 GMT

If you have any questions don't hesitate to contact us at support@sinch.com.
Mar 31, 16:29 UTC
Identified - We are writing to inform you that we have identified an issue with Inbound messaging service for our Legacy Atlas APIs.
Our engineers are working to resolve this as quickly as possible.

Impact: Legacy Atlas-SMPP, Legacy Atlas-HTTPSMS, Atlas-REST Clients will observe loss of Inbound messages
Mar 31, 13:47 UTC
Planned Maintenance - Mblox Legacy Gateways
Completed - The scheduled maintenance has been completed.
Mar 31, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance on the Sinch Legacy Gateway hosts during the times specified below.

Type: Scheduled Maintenance
Affected Legacy Gateway FQDNs:
- sms2.mblox.com
- sms-cloud-2.clxcommunications.com

Impact: Clients will be unable to connect to the SMPP and HTTP gateway FQDNs during the maintenance

Maintenance Start Time: 2020-03-31 09:00 UTC
Maintenance End Time: 2020-03-31 11:00 UTC

Corresponding redundant SMPP and HTTP gateway FQDNs will be available during the maintenance:
- sms3.mblox.com
- sms-cloud-3.clxcommunications.com

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Mar 17, 00:44 UTC
Internal Maintenance - Canada Rogers & Fido
Completed - The scheduled maintenance has been completed.
Mar 31, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 UTC
Scheduled - Sinch has a scheduled maintenance on our connections to Rogers & Fido Canada.

Start Time: 2020-03-31 09:00
End Time: 2020-03-31 10:00

Impact MT: Clients may experience delayed or failed MT traffic for outbound messages sent to Rogers or Fido MSISDNs.
Impact DR: Clients may experience delayed or failed delivery receipts for MT traffic sent to Rogers or Fido MSISDNs.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Mar 23, 20:06 UTC
Planned Maintenance - Mblox Legacy Gateways [Extended]
Resolved - The scheduled maintenance has been completed at 07:10 UTC.
Mar 31, 08:18 UTC
Update - This is to inform you that the changes done during the "Planned Maintenance - Mblox Legacy Gateways", will be rolled back, and the maintenance will be completed at 07:00 UTC.

Maintenance Start Time: 2020-03-31 01:00 UTC
Maintenance End Time: 2020-03-31 07:00 UTC
Mar 31, 05:37 UTC
Investigating - This is to inform you that the "Planned Maintenance - Mblox Legacy Gateways" is extended for 2 hour.

Affected Legacy Gateway FQDNs:
- sms1.mblox.com
- sms-cloud-1.clxcommunications.com
- hlrlookup.mblox.com
- hlrlookup.cardboardfish.com

Impact: Clients will be unable to connect to the SMPP, HTTP and Number Lookup gateway FQDNs during the maintenance

Maintenance Start Time: 2020-03-31 01:00 UTC
Maintenance End Time: 2020-03-31 05:00 UTC

Corresponding redundant SMPP and HTTP gateway FQDNs will be available during the maintenance:
- sms5.mblox.com
- sms-cloud-5.clxcommunications.com

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Mar 31, 03:46 UTC
External Maintenance - Sprint - US
Completed - The scheduled maintenance has been completed.
Mar 31, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-03-31 05:00 UTC
End Time: 2020-03-31 11:00 UTC

Impact: There will be no impact to SMS messaging traffic.


On behalf of Sprint - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 28, 04:51 UTC
Planned Maintenance - Mblox Legacy Gateways
Completed - The scheduled maintenance has been completed.
Mar 31, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 01:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance on the Sinch Legacy Gateway hosts during the times specified below.

Type: Scheduled Maintenance
Affected Legacy Gateway FQDNs:
- sms1.mblox.com
- sms-cloud-1.clxcommunications.com
- hlrlookup.mblox.com
- hlrlookup.cardboardfish.com

Impact: Clients will be unable to connect to the SMPP, HTTP and Number Lookup gateway FQDNs during the maintenance

Maintenance Start Time: 2020-03-31 01:00 UTC
Maintenance End Time: 2020-03-31 03:00 UTC

Corresponding redundant SMPP and HTTP gateway FQDNs will be available during the maintenance:
- sms5.mblox.com
- sms-cloud-5.clxcommunications.com

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Mar 17, 00:43 UTC
Mar 30, 2020
Sinch Operator Notification - Sprint US
Resolved - This incident has been resolved.


Incident start time: 2020-03-30 22:01:00 UTC

Incident end time: 2020-03-30 22:22:00 UTC
Mar 30, 23:58 UTC
Monitoring - The operator has been able to resolve this issue, and we are currently monitoring the service.
Kindly note that queues are still draining in the network, and therefore delays might still be experienced.
Once the service is back to normal, we will resolve this matter.
Mar 30, 22:50 UTC
Investigating - Dear Client,


We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Clients may experience delayed or rejected traffic from & towards Sprint US.


Incident start time: 2020-03-30 22:01 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 30, 22:49 UTC
External Maintenance - USA T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 30, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 UTC
Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-03-30 04:00 UTC
End Time: 2020-03-30 10:00 UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Mar 27, 20:23 UTC
Mar 29, 2020
Sinch Operator Notification - Sprint US
Resolved - This incident has been resolved.


Incident start time: 2020-03-29 15:12 UTC

Incident end time: 2020-03-29 19:13 UTC
Mar 29, 19:28 UTC
Monitoring - The operator has been able to resolve this issue, and we are currently monitoring the service.
Kindly note that queues are still draining in the network, and therefore delays might still be experienced.
Once the service is back to normal, we will resolve this matter.
Mar 29, 19:17 UTC
Identified - Sprint US has identified the delivery issue on their end, and is currently working on restoring the service.
Mar 29, 15:47 UTC
Investigating - Dear Client,


We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Clients may experience delayed or rejected traffic from & towards Sprint US.


Incident start time: 2020-03-29 15:12 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 29, 15:24 UTC
Mar 28, 2020

No incidents reported.

Mar 27, 2020
Sinch Operator Notification - Bell Canada
Resolved - Dear Client,


This incident has been resolved.


Incident start time: 2020-03-27 00:47 UTC

Incident restoration time: 2020-03-27 02:28 UTC

Incident stop time: 2020-03-27 03:10 UTC

We appreciate your patience and apologize for any inconvenience experienced while we worked with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 27, 03:20 UTC
Monitoring - Dear Client,


We are writing to inform you that we now seeing improvement towards Bell Canada however,
we are still monitoring new traffic.


Incident start time: 2020-03-27 00:47 UTC

Incident restoration time: 2020-03-27 02:28 UTC

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 27, 02:52 UTC
Investigating - Dear Client,


We are writing to inform you that we are observing delivery issues towards Bell Canada


Impact: MT, MO, and DLR are affected


Incident start time: 2020-03-27 00:47 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 27, 01:45 UTC
Sinch Operator Notification - Sprint US
Resolved - Dear Client,


This incident has been resolved.


Incident start time: 2020-03-26 22:08 UTC

Incident restoration time: 2020-03-27 00:50 UTC
Incident stop time: TBA 02:26 UTC

We appreciate your patience and apologize for any inconvenience experienced while we worked with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 27, 02:33 UTC
Monitoring - Dear Client,


Traffic is now delivering normally over Sprint US and the queues are now cleared.
We will continue to monitor the traffic going forward.


Incident start time: 2020-03-26 22:08 UTC

Incident restoration time: 2020-03-27 00:50 UTC

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 27, 01:43 UTC
Update - Dear Client,


We just received information from Sprint US, there is a current Database issue on their end,
more information will be provided once available.


Incident start time: 2020-03-26 22:08 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 26, 23:42 UTC
Update - Dear Client,


New information below,

Impact: MT´s are delayed or rejected.
Delivery reports are currently delayed.


Incident start time: 2020-03-26 22:08 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 26, 23:18 UTC
Investigating - Dear Client,


We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Delivery reports are currently delayed.


Incident start time: 2020-03-26 22:08 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Mar 26, 22:41 UTC
API Degradation - REACH
Resolved - Dear Client,

We are writing to retroactively inform you that we have experienced an issue with our Reach API

Impact: Delayed or failed SMS notifications

Incident start time: 2020-03-27 00:47 UTC
Incident restoration time: 2020-03-27 02:05 UTC

We appreciated your patience and apologize for any inconvenience experienced while we resolved this issue.
Please contact support@sinch.com should you require further information or assistance.
Mar 27, 02:28 UTC
Mar 26, 2020
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:30 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below. Which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-03-26 01:30 UTC
End Time: 2020-03-26 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 24, 23:04 UTC
External Maintenance - Sprint - US
Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-03-26 05:00 UTC
End Time: 2020-03-26 11:00 UTC

Impact: Sprint -US advised that no impacted is expected during this maintenance.

On behalf of Sprint - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 22, 15:39 UTC
Sinch External Notification - Verizon US
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC
Scheduled - We are writing to inform you that Verizon US will be performing planned maintenance at the times specified below:

Start Time: 2020-03-26 04:00 AM UTC
End Time: 2020-03-26 07:00 AM UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT traffic towards Verizon
Impact MO: Clients may experience delayed/rejected/failed short code MO traffic from Verizon
Mar 20, 17:33 UTC
External Maintenance - Toll Free Number Provider
Completed - The scheduled maintenance has been completed.
Mar 26, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-03-26 04:00 UTC
End Time: 2000-03-26 06:59 UTC

Impact MT: Clients may experience delays in MT messages
Impact MO: Clients may experience delays in MO messages
Impact DLR: Clients may experience delays in Delivery Reports
Impact MMS: Clients may experience delays in MMS

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 20, 23:35 UTC
Mar 25, 2020
Issues with HTTP requests towards EU3 and US3
Resolved - This incident has been resolved.
Mar 25, 20:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 19:51 UTC
Update - We are continuing to investigate this issue.
Mar 25, 19:06 UTC
Investigating - We are currently investigating issues with HTTP requests towards our EU3 and US3-sites.
Please make all HTTP requests towards our EU1-site ( http-eu1.clxcommunications.com ) or our US2-site ( http-us2.clxcommunications.com )while we are working to get this resolved.
Mar 25, 17:23 UTC
Reach platform maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2020-03-25 07:00 UTC
End Time: 2020-03-25 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Mar 5, 11:47 UTC
Planned Maintenance - CA Sites
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 UTC
Scheduled - We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-03-25 08:00-08:30 UTC
Affected Site: CA1-1

Window two:
2020-03-25 08:30-09:00 UTC
Affected Site: CA1-2
Mar 5, 11:40 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:30 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below. Which will impact both SMS and MMS..

Type: Scheduled Maintenance
Start Time: 2020-03-25 01:30 UTC
End Time: 2020-03-25 07:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 24, 23:03 UTC
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