Delivery Issue - United States
Update - We are continuing to investigate this issue.
Jul 27, 2024 - 04:03 UTC
Update - We are continuing to investigate this issue.
Jul 27, 2024 - 01:06 UTC
Investigating - We are currently observing delivery issues towards the United States.

Incident Start Time: 2024-07-26 18:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 26, 2024 - 23:04 UTC
Delivery Issue Australia - Lycamobile
Update - We are continuing to investigate this issue.
Jul 27, 2024 - 02:01 UTC
Update - We are continuing to investigate this issue.
Jul 26, 2024 - 01:12 UTC
Update - We are continuing to investigate this issue.
Jul 24, 2024 - 21:02 UTC
Update - We are continuing to investigate this issue.
Jul 23, 2024 - 20:15 UTC
Update - We are continuing to investigate this issue.
Jul 22, 2024 - 18:03 UTC
Update - We are continuing to investigate this issue.
Jul 21, 2024 - 17:19 UTC
Update - We are continuing to investigate this issue.
Jul 21, 2024 - 15:00 UTC
Update - We are continuing to investigate this issue.
Jul 20, 2024 - 14:02 UTC
Update - We are continuing to investigate this issue.
Jul 19, 2024 - 12:13 UTC
Update - We are continuing to investigate this issue.
Jul 18, 2024 - 10:02 UTC
Update - We are continuing to investigate this issue.
Jul 17, 2024 - 08:34 UTC
Update - We are continuing to investigate this issue.
Jul 16, 2024 - 01:57 UTC
Update - We are continuing to investigate this issue.
Jul 15, 2024 - 01:03 UTC
Update - We are continuing to investigate this issue.
Jul 14, 2024 - 00:07 UTC
Update - We are continuing to investigate this issue.
Jul 12, 2024 - 23:51 UTC
Update - We are continuing to investigate this issue.
Jul 11, 2024 - 23:27 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2024 - 22:05 UTC
Update - We are continuing to investigate this issue.
Jul 09, 2024 - 21:09 UTC
Update - We are continuing to investigate this issue.
Jul 08, 2024 - 20:09 UTC
Update - We are continuing to investigate this issue.
Jul 07, 2024 - 19:24 UTC
Update - We are continuing to investigate this issue.
Jul 06, 2024 - 18:58 UTC
Update - We are continuing to investigate this issue.
Jul 05, 2024 - 18:20 UTC
Update - We are continuing to investigate this issue.
Jul 04, 2024 - 16:07 UTC
Update - We are continuing to investigate this issue.
Jul 03, 2024 - 15:12 UTC
Update - We are continuing to investigate this issue.
Jul 02, 2024 - 14:10 UTC
Update - We are continuing to investigate this issue.
Jul 01, 2024 - 08:10 UTC
Update - We are continuing to investigate this issue.
Jun 30, 2024 - 07:02 UTC
Update - We are continuing to investigate this issue.
Jun 29, 2024 - 06:01 UTC
Update - We are continuing to investigate this issue.
Jun 28, 2024 - 03:52 UTC
Update - We are continuing to investigate this issue.
Jun 27, 2024 - 02:10 UTC
Update - We are continuing to investigate this issue.
Jun 26, 2024 - 17:07 UTC
Update - We are continuing to investigate this issue.
Jun 26, 2024 - 10:32 UTC
Update - We are continuing to investigate this issue.
Jun 26, 2024 - 07:03 UTC
Investigating - We are currently observing delivery issues in Australia - Lycamobile.

Incident Start Time: 2024-06-25 19:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 26, 2024 - 05:01 UTC
10DLC Provisioning Delays
Update - We are continuing to investigate this issue.
Jul 27, 2024 - 00:12 UTC
Update - We are continuing to investigate this issue.
Jul 26, 2024 - 19:06 UTC
Update - We are continuing to investigate this issue.
Jul 26, 2024 - 16:06 UTC
Investigating - Impact: Clients may experience interruptions and intermittent failures and delays to 10DLC Campaign Provisioning.

incident Start Time: 2024-07-26 11:25 UTC

We will update as soon as we have more information.
Jul 26, 2024 - 14:48 UTC
Flashcall Degradation - Iran
Update - We are continuing to investigate this issue.
Jul 26, 2024 - 16:07 UTC
Update - We are continuing to investigate this issue.
Jul 25, 2024 - 15:49 UTC
Update - We are continuing to investigate this issue.
Jul 24, 2024 - 15:19 UTC
Update - We are continuing to investigate this issue.
Jul 23, 2024 - 14:16 UTC
Update - We are continuing to investigate this issue.
Jul 23, 2024 - 05:09 UTC
Update - We are continuing to investigate this issue.
Jul 23, 2024 - 00:07 UTC
Update - We are continuing to investigate this issue.
Jul 22, 2024 - 21:07 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Flashcall Service towards Iran.

Incident Start Time: 2024-07-22 16:15 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Jul 22, 2024 - 19:35 UTC
Delivery Issue Colombia - Telefonica
Update - We are continuing to monitor this destination for any changes in delivery quality.
Jul 26, 2024 - 08:23 UTC
Update - We believe based on our monitoring traffic delivery has normalized and we will monitor this destination for any changes in delivery quality.
Jul 25, 2024 - 07:54 UTC
Update - We are continuing to monitor for any further issues.
Jul 25, 2024 - 07:53 UTC
Monitoring - We are continuing to investigate this issue.
Jul 25, 2024 - 07:36 UTC
Update - We are continuing to investigate this issue.
Jul 25, 2024 - 02:25 UTC
Update - We are continuing to investigate this issue.
Jul 24, 2024 - 22:14 UTC
Investigating - We are currently observing delivery issues towards Colombia - Telefonica

Incident Start Time: 2024-07-24 19:34 UTC.

Impact: Delayed MT's/delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 24, 2024 - 20:40 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Degraded Performance
SMS - EMEA ? Degraded Performance
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Degraded Performance
SMS - US - ShortCode ? Degraded Performance
SMS - US - Toll Free ? Degraded Performance
SMS - US - 10DLC ? Degraded Performance
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
sFTP2SMS ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
🔗 EXTERNAL - Campaign Registry status ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Degraded Performance
Flash Call Verification Degraded Performance
SMS Verification Operational
Verification Text to Speech Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Customer Portal Degraded Performance
Payment Operational
SMS Administration Operational
Numbers Administration Degraded Performance
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Degraded Performance
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking (beta) Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - MMS Telstra Australia Jul 30, 2024 00:00-03:00 UTC
Upcoming scheduled maintenance notice

We are writing to inform you that Telstra Australia will be performing a planned maintenance at the times specified below:

Start Time: 2024-07-30 00:00 UTC
End Time: 2024-07-30 03:00 UTC

Impact MT: Potential Australia MMS MT delays or failures
Impact MO: Potential Australia MMS MO delays or failures
Posted on Jul 24, 2024 - 00:50 UTC
DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11285 Jul 30, 2024 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11285

Start Date and Time (GMT):: 30 July 2024 06:00 Hrs.
End Date and Time (GMT):: 30 July 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Potential Latency towards NRS Lookup is expected due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 18, 2024 - 22:44 UTC
DI MMS 365 (MM7) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11281 Jul 30, 2024 06:00-10:00 UTC
Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-11281

Start Date and Time (GMT):: 30 July 2024 06:00 Hrs.
End Date and Time (GMT):: 30 July 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery.
Mobile Originated (MO) Traffic: Potential Delay in delivery.
DR Notification: Potential Delay in delivery.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 18, 2024 - 22:31 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11232 Jul 30, 2024 13:30-18:30 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11232

Start Date and Time (GMT):: 30th-July-2024, 13:30 GMT
End Date and Time (GMT):: 30th-July-2024, 18:30 GMT

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 28, 2024 - 15:56 UTC
DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11278 Jul 31, 2024 05:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11278

Start Date and Time (GMT):: 31 July 2024 05:00 Hrs.
End Date and Time (GMT):: 31 July 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 18, 2024 - 22:52 UTC
Internal Maintenance - Migration of DI Rome Activation supplier connections to new sites Jul 31, 2024 09:00-11:00 UTC
Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our DI-Rome_ActivationMO Connections during the specific time mentioned below.

Maintenance Start time: 2024-07-31 09:00 UTC
Maintenance End time: 2024-07-31 11:00 UTC

Estimated impact: End users may experience delay in Apple activation traffic Originated from Hutchison (HK), 3 (SWE), Free Mobile (FR) and Magyar Telecom (HU)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Posted on Jul 19, 2024 - 08:39 UTC
DI SMS 365 (SMSX) | Operator Services | Application & System Maintenance | PCR Number #PCRSDI-11286 Aug 1, 2024 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11286

Start Date and Time (GMT):: 1 August 2024 06:00 Hrs.
End Date and Time (GMT):: 1 August 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications. Potential Latency towards NRS Lookup is expected due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 18, 2024 - 22:58 UTC
Internal Maintenance - Migration of Verizon 10DLC Supplier connections to new sites Aug 1, 2024 09:00-11:00 UTC
Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our Verizon Supplier 10DLC Connections during the specific time mentioned below.

Maintenance Start time: 2024-08-01 09:00 UTC
Maintenance End time: 2024-08-01 11:00 UTC

Estimated impact: Clients may experience delay in Verizon 10DLC MT traffic and delayed DR's /loss of DR's during the change .

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Posted on Jul 19, 2024 - 09:57 UTC
External Maintenance - Toll-Free Number Provider Aug 1, 2024 09:00-11:00 UTC
Our Toll-Free number provider has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.

Maintenance start time: 2024-08-01 09:00:UTC
Maintenance end time: 2024-08-01 11:00:UTC
Posted on Jul 23, 2024 - 07:46 UTC
DI MMS 365 (MM7) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11282 Aug 6, 2024 06:00-10:00 UTC
Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-11282

Start Date and Time (GMT):: 06 August 2024 06:00 Hrs.
End Date and Time (GMT):: 06 August 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Few of our customers might observe some potential latency to their traffic.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 23, 2024 - 01:25 UTC
DI SMS 365 (SMSX) | Operator Services | Database and System Maintenance | PCR Number #PCRSDI-11295 Aug 6, 2024 07:00-11:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11295

Start Date and Time (GMT):: 06 August 2024 07:00 Hrs.
End Date and Time (GMT):: 06 August 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification: Potential delay in delivery.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications. Few of our customers might observe potential delay in delivery of MO/MT/DR.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 26, 2024 - 17:23 UTC
Internal Maintenance - Migration of 10DLC RouteBack Supplier connections to new sites Aug 6, 2024 09:00-11:00 UTC
Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our 10DLC RouteBack Connections during the specific time mentioned below.

Maintenance Start time: 2024-08-06 09:00 UTC
Maintenance End time: 2024-08-06 11:00 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change for 10DLC RouteBack

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Posted on Jul 19, 2024 - 09:48 UTC
Internal Maintenance - Migration of Sinch-SDI Supplier connections to new sites Aug 7, 2024 09:00-11:00 UTC
Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our Sinch-SDI (Sinch Digital Interconnect) Tier 1 US connections during the specific time mentioned below.

Maintenance Start time: 2024-08-07 09:00 UTC
Maintenance End time: 2024-08-07 11:00 UTC

Estimated impact: Some Clients may experience delay in MT traffic over Sinch-SDI connections for Tier 1 carriers and delayed DR's /loss of DR's during the change

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Posted on Jul 19, 2024 - 09:37 UTC
DI SMS 365 (SMSX) | Operator Services | Database and System Maintenance | PCR Number #PCRSDI-11297 Aug 8, 2024 07:00-11:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11297

Start Date and Time (GMT):: 08 August 2024 07:00 Hrs.
End Date and Time (GMT):: 08 August 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification: Potential delay in delivery.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications. Few of our customers might observe potential delay in delivery of MO/MT/DR.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 26, 2024 - 17:26 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11291 Aug 20, 2024 06:00-10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 18:47 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11291

Start Date and Time (GMT):: 20 August 2024 06:00 Hrs.
End Date and Time (GMT):: 20 August 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification: Potential delay in delivery.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications. Few of our customers might observe potential delay in delivery of MO?MT/DR.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 23, 2024 - 01:19 UTC
Sinch Scheduled Maintenance - Sunset api.mblox.com Sep 2, 2024 16:00-17:00 UTC
Dear Client,

As per previous notifications, Sinch has been working towards decommissioning the Mblox platform. In an effort to improve our performance and reliability we have made the decision to terminate the api.mblox.com FQDN and the load balancers behind it.

Any client sending to api.mblox.com will need to migrate to the replacement FQDN mentioned below otherwise their traffic will be impacted.

To be terminated FQDN:
api.mblox.com

New FQDN/Port:
us.sms.api.sinch.com:443

Effective Date and Time: September 2nd 2024 16:00 UTC

We apologize for any inconvenience this change may cause. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 25, 2024 - 18:29 UTC
Past Incidents
Jul 27, 2024

Unresolved incidents: Delivery Issue - United States, 10DLC Provisioning Delays, Delivery Issue Australia - Lycamobile.

Jul 26, 2024
Delivery Issue Qatar - Ooredoo Qatar
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-26 21:19 UTC.
Incident End Time: 2024-07-26 22:41 UTC.
Jul 26, 23:21 UTC
Investigating - We are currently observing delivery issues in Qatar - Ooredoo Qatar.

Incident Start Time: 2024-07-26 21:19 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 26, 21:33 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 12:45 UTC
Scheduled - Audience front-end upgrade
Jul 26, 12:25 UTC
Sinch Scheduled Maintenance - BR2 Upgrade
Completed - The scheduled maintenance has been completed.
Jul 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 UTC
Scheduled - We have a planned maintenance window for our BR2 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2024-06-26 07.00 - 11.00 UTC
Affected site: BR2

SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Jun 5, 15:26 UTC
Internal Maintenance - Migration of CA long code supplier connections to new sites
Completed - The scheduled maintenance has been completed.
Jul 26, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 05:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our CA Longnumber connections during the specific time mentioned below.

Maintenance Start time: 2024-07-26 05:00 UTC
Maintenance End time: 2024-07-26 07:00 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 24, 02:46 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Jul 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 UTC
Scheduled - AT&T USA has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards AT&T-US

Maintenance Start Time: 2024-07-25 18:00 UTC
Maintenance End Time: 2024-07-26 00:00 UTC
Jul 19, 13:38 UTC
Jul 25, 2024
DI SMS 365 - SMSx | Operator Services | Message Delivery Failure (International and Domestic) | TT#MNOC-54691
Resolved - Dear Clients,

We made necessary changes to resolve the issue and the messages are getting delivered without delay.
This incident is resolved.

Incident Start Date & Time (GMT) : 25 July 2024 10:00 Hrs.
Incident Start Date & Time (GMT) : 25 July 2024 16:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 25, 16:26 UTC
Investigating - Ticket Number:: MNOC-54691
Service:: SMSx

Description:

Our monitoring has identified that few of our customers' international and domestic messages may encounter delay in delivery and (OR) failures. We are actively investigating this incident and would update with progress of recovery soon.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 25 July 2024 10:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 25, 15:17 UTC
Delivery Issue Brazil - Sercomtel
Resolved - This incident has been resolved

Incident Start Time: 2024-07-25 11:00 UTC.
Incident End Time: 2024-07-25 15:34 UTC
Jul 25, 15:49 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel

Incident Start Time: 2024-07-25 11:00 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 25, 12:02 UTC
Delivery Issue Sierra Leone - Africell
Resolved - This incident has been resolved

Incident Start Time: 2024-07-25 03:01 UTC
Incident End Time: 2024-07-25 09:51 UTC
Jul 25, 15:46 UTC
Update - We are continuing to investigate this issue.
Jul 25, 10:05 UTC
Update - We are continuing to investigate this issue.
Jul 25, 07:09 UTC
Investigating - We are currently observing delivery issues towards Sierra Leone - Africell

Incident Start Time: 2024-07-25 03:01 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 25, 03:39 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:00 UTC
Scheduled - - Internal improvement of statistics page
Jul 25, 09:21 UTC
Delivery Issue Dominican Republic - Altice
Resolved - This Incident has been resolved

Incident Start Time: 2024-07-23 23:23 UTC
Incident End Time: 2024-07-24 08:16 UTC
Jul 25, 12:38 UTC
Update - This Incident has been resolved

Incident Start Time: 2024-07-23 23:23 UTC
Incident End Time: 2024-07-24 08:16 UTC
Jul 24, 20:17 UTC
Update - We are continuing to investigate this issue.
Jul 24, 10:10 UTC
Update - We are continuing to investigate this issue.
Jul 24, 05:20 UTC
Update - We are continuing to investigate this issue.
Jul 24, 03:01 UTC
Investigating - We are currently observing delivery issues towards Dominican Republic - Altice

Incident Start Time: 2024-07-23 23:23 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 24, 00:16 UTC
Sinch Scheduled Maintenance - CCP
Completed - The scheduled maintenance has been completed.
Jul 25, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:30 UTC
Scheduled - Sinch will perform a scheduled maintenance on our CCP (Cloud Customer Portal, dashboard.sinch.com) to implement a security patch.

Start Time: 2024-07-25 10:30 UTC
End Time: 2024-07-25 11:30 UTC

Impact: SMS section of Dashboard.sinch.com may become unavailable for brief periods of time during this window

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Jul 18, 16:30 UTC
Sinch Planned Maintenance: MMS
Completed - The scheduled maintenance has been completed.
Jul 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance our MMSC carrier connections at the times specified below.

Type: Scheduled Maintenance - MMS
Maintenance: Platform Optimisation

Start Time: 2024-07-25 08:00 UTC
End Time: 2024-07-25 10:00 UTC

Impact MMS: MMS MT/DLR/MO will be queued for a brief period of 5-10 minutes during this window.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jul 11, 15:01 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:30 UTC
Scheduled - Feature lag on Audience download button
Jul 25, 08:11 UTC
Delivery Issue Brazil - Sercomtel
Resolved - This incident is now resolved.

Incident Start Time: 2024-07-24 16:50 UTC
Incident End time: 2024-07-24 23:50 UTC
Jul 25, 02:42 UTC
Update - We are continuing to investigate this issue.
Jul 24, 22:12 UTC
Update - We are continuing to investigate this issue.
Jul 24, 19:24 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel

Incident Start Time: 2024-07-24 16:50 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 24, 17:42 UTC
Jul 24, 2024
EU Sites - Degradation
Resolved - This incident is now resolved.

Incident Start Time: 2024-07-24 22:15 UTC
Incident end time: 2024-07-24 23:17 UTC

If you have any questions, please contact us at support@sinch.com
Jul 24, 23:20 UTC
Update - This incident is now resolved.

Incident Start Time: 2024-07-24 22:15 UTC
Incident end time: 2024-07-24 23:17 UTC

If you have any questions, please contact us at support@sinch.com
Jul 24, 23:20 UTC
Investigating - Dear Client,

We are currently experiencing a performance degradation on our EU sites.
Customers may experience connection issues towards EU1 and EU3.

Incident Start Time: 2024-07-24 22:15 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We appreciate your patience and apologize for any inconvenience while we work to resolve the issue. We will keep you updated with the latest developments.

Please contact support@sinch.com should you require further information or assistance.
Jul 24, 22:41 UTC
10DLC Provisioning delays
Resolved - This incident has been resolved

Incident End Time: 2024-07-22 17:54 UTC
Jul 24, 15:58 UTC
Update - We are continuing to investigate this issue.
Jul 23, 14:17 UTC
Update - We are continuing to investigate this issue.
Jul 22, 11:07 UTC
Update - We are continuing to investigate this issue.
Jul 21, 07:05 UTC
Update - We are continuing to investigate this issue.
Jul 20, 05:23 UTC
Update - We are continuing to investigate this issue.
Jul 20, 05:22 UTC
Update - We are continuing to investigate this issue.
Jul 20, 04:33 UTC
Update - We are continuing to investigate this issue.
Jul 19, 04:08 UTC
Update - We are continuing to investigate this issue.
Jul 18, 04:01 UTC
Update - We are continuing to investigate this issue with our partner.
Jul 17, 03:22 UTC
Update - We are continuing to investigate this issue with our partner.
Jul 16, 01:13 UTC
Update - We are continuing to investigate this issue.
Jul 15, 00:01 UTC
Update - We are continuing to investigate this issue.
Jul 13, 23:14 UTC
Update - We are continuing to investigate this issue with our partner.
Jul 12, 22:55 UTC
Update - We are continuing to investigate this issue.
Jul 11, 17:02 UTC
Update - We are continuing to investigate this issue.
Jul 10, 16:11 UTC
Update - We are continuing to investigate this issue.
Jul 9, 15:04 UTC
Update - We are continuing to investigate this issue.
Jul 8, 14:05 UTC
Update - We are continuing to investigate this issue.
Jul 7, 13:19 UTC
Update - We are continuing to investigate this issue with our partner
Jul 6, 12:15 UTC
Update - We are continuing to investigate this issue.
Jul 5, 11:01 UTC
Update - We are continuing to investigate this issue.
Jul 4, 09:01 UTC
Update - We are continuing to investigate this issue.
Jul 3, 08:01 UTC
Update - We are continuing to investigate this issue.
Jul 2, 07:43 UTC
Update - We are continuing to investigate this issue.
Jul 1, 06:15 UTC
Update - We are continuing to investigate this issue.
Jun 30, 05:02 UTC
Update - We are continuing to investigate this issue.
Jun 29, 04:02 UTC
Update - We are continuing to investigate this issue.
Jun 28, 03:54 UTC
Update - We are continuing to investigate this issue.
Jun 27, 02:11 UTC
Update - We are continuing to investigate this issue.
Jun 25, 22:01 UTC
Update - We are continuing to investigate this issue.
Jun 24, 20:05 UTC
Update - We are continuing to investigate this issue.
Jun 23, 18:22 UTC
Update - We are continuing to investigate this issue.
Jun 22, 18:04 UTC
Update - We are continuing to investigate this issue.
Jun 21, 16:09 UTC
Update - We are continuing to investigate this issue.
Jun 21, 07:09 UTC
Update - We are continuing to investigate this issue.
Jun 21, 02:06 UTC
Update - We are continuing to investigate this issue.
Jun 20, 23:38 UTC
Investigating - Impact: Clients may experience interruptions and intermittent failures and delays to 10DLC Campaign Provisioning.

We will update as soon as we have more information.
Jun 20, 23:32 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 12:01 UTC
Scheduled - Update audience with capability check with latest nectary version
Jul 24, 09:19 UTC
Conversation API Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 UTC
Update - We have extended the maintenance window for the scheduled maintenance related to US1 Conversation API "Apps" and Channel Adapters.

Maintenance window: 2024-07-24 10:00 UTC to 13:00 UTC
Jul 19, 08:33 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-07-24 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 27, 07:11 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 09:00 UTC
Scheduled - Fix:
- Use unique tracker count to calculate for interaction KPI
- Campaign admin statistics when campaign not sent
Jul 24, 08:32 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Jul 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:00 UTC
Update - We have extended the maintenance window for the scheduled maintenance related to EU1 Conversation API "Apps" and Channel Adapters.

Maintenance window: 2024-07-24 07:00 UTC to 10:00 UTC
Jul 8, 15:28 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-07-24 07:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 27, 07:00 UTC
*.mad.api.sinch.com & *.httpgw.api.sinch.com SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Jul 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:01 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.mad.api.sinch.com & *.httpgw.api.sinch.com. The SSL certificate will be updated during the times specified below.

Start Time: 2024-07-24 07:00 UTC
End Time: 2024-07-24 10:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

*.mad.api.sinch.com
*.httpgw.api.sinch.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EpocrQWFN71Co-SPOR3oQB4B6lef7JxaqIhlj08g5lVlCA?e=6VVOfi

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jul 11, 14:52 UTC
Delivery Issue Colombia - Claro
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-24 04:24 UTC
Incident End Time: 2024-07-24 06:16 UTC
Jul 24, 09:39 UTC
Update - We are continuing to investigate this issue.
Jul 24, 06:03 UTC
Investigating - We are currently observing delivery issues towards Colombia - Claro

Incident Start Time: 2024-07-24 04:24 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 24, 04:48 UTC
Delivery Issue Bangladesh
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-18 15:06:00 UTC.
Incident End Time: 2024-07-24 00:00:00 UTC.
Jul 24, 09:31 UTC
Update - We are continuing to investigate this issue.
Jul 23, 08:05 UTC
Update - We are continuing to investigate this issue.
Jul 22, 07:49 UTC
Update - We are continuing to investigate this issue.
Jul 21, 07:03 UTC
Update - We are continuing to investigate this issue.
Jul 20, 06:04 UTC
Update - We are continuing to investigate this issue.
Jul 19, 05:30 UTC
Update - We are continuing to investigate this issue.
Jul 19, 00:48 UTC
Update - We are continuing to investigate this issue.
Jul 18, 20:45 UTC
Update - We are continuing to investigate this issue.
Jul 18, 17:50 UTC
Investigating - We are currently observing delivery issues in Bangladesh

Incident Start Time: 2024-07-18 15:06:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 18, 16:29 UTC
Internal Maintenance - Migration of BR mediator accounts to new servers
Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy Algar Brazil and Entel Chile connections during the specific time mentioned below.

Maintenance Start time: 2024-07-24 06:00 UTC
Maintenance End time: 2024-07-24 08:00 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change towards Algar Brazil and Entel Chile.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 21, 20:22 UTC
Delivery Issue Brazil - SurfTelecom
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-23 13:16 UTC
Incident End Time: 2024-07-24 00:03 UTC
Jul 24, 01:01 UTC
Update - We are continuing to investigate this issue.
Jul 23, 19:50 UTC
Update - We are continuing to investigate this issue.
Jul 23, 15:20 UTC
Investigating - We are currently observing delivery issues in Brazil - SurfTelecom.

Incident Start Time: 2024-07-23 13:16 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 23, 13:43 UTC
Jul 23, 2024
Delivery Issue Venezuela - Digitel
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-23 15:50 UTC
Incident End Time: 2024-07-23 19:37 UTC
Jul 23, 21:22 UTC
Update - We are continuing to investigate this issue.
Jul 23, 18:23 UTC
Investigating - We are currently observing delivery issues towards Venezuela - Digitel

Incident Start Time: 2024-07-23 15:50 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 23, 16:24 UTC
Delivery Issue United States - T-Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-23 15:00 UTC
Incident End Time: 2024-07-23 18:18 UTC
Jul 23, 19:25 UTC
Investigating - We are currently observing delivery issues in United States - T-Mobile
We have identified the cause being related to a backend change performed by T-Mobile earlier today

Incident Start Time: 2024-07-23 15:00 UTC

Impact: Clients may observe intermittent delays for MT and delivery receipts

We will update as soon as we have more information.
Jul 23, 17:03 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11270
Completed - The scheduled maintenance has been completed.
Jul 23, 17:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:30 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11270

Start Date and Time (GMT):: 23rd July 2024 13:30 Hrs.
End Date and Time (GMT):: 23rd July 2024 19:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 23, 05:43 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 14:00 UTC
Scheduled - Fix:
* error on stat page for MMS Campaigns
* Personnalisation in messages written in Arab
* Error box when setting a location widget
Improvement:
* remove vulnerabilities
Jul 23, 13:00 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking Auth Service Update
Completed - The scheduled maintenance has been completed.
Jul 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance to update our authentication service - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Jul 22, 17:55 UTC
Internal Maintenance - Migration of Sasktel Supplier Connections to new sites
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 UTC
Scheduled - Internal Maintenance - Migration of Sasktel Supplier Connections to new sites
Scheduled for Jul 23rd , 03:00 - 06:00 UTC

Dear Customer,
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our Sasktel Supplier connections during the specific time mentioned below.

Maintenance Start time: 2024-07-23 03:00 UTC
Maintenance End time: 2024-07-23 06:00 UTC

Impact MT: Clients may experience delayed MTs.
Impact DLR: Clients may experience delayed or loss of Delivery Receipts.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 14, 14:55 UTC
Delivery Issue Angola - Africell
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-23 01:00 UTC
Incident End Time: 2024-07-23 02:42 UTC
Jul 23, 04:06 UTC
Investigating - We are currently observing delivery issues in Angola - Africell

Incident Start Time: 2024-07-23 01:00 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 23, 02:32 UTC
Delivery Issue Pakistan - Jazz
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-22 23:21 UTC
Incident End Time: 2024-07-23 00:13 UTC
Jul 23, 02:03 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Jazz

Incident Start Time: 2024-07-22 23:21 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 22, 23:35 UTC
Jul 22, 2024
DI SMS 365 (iSMS) | Operator Services | MNP Provider Outage (Belgium numbers) | TT#MNOC-54572
Resolved - Hello Team,

The mobile number porting requests for Belgium numbers is now resolved.

Incident End Date & Time (GMT) : 22 July 2024 02:51 Hrs.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 22, 18:50 UTC
Investigating - Ticket Number: MNOC-54572
Service: iSMS

Description:

We regret to inform you that our Mobile Number Portability (MNP) provider is currently experiencing an outage.
This outage is affecting the processing of mobile number porting requests for Belgium numbers.

Our team is actively working with the provider to resolve this issue as quickly as possible.
We will update once the further information is available from the provider.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
MNP: Potential Impact for Belgium numbers

Incident Start Date & Time (GMT) : 19 July 2024 11:33 Hrs.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 19, 12:38 UTC
Internal Maintenance - Migration of Wind Mobile Supplier Connections to new sites
Completed - The scheduled maintenance has been completed.
Jul 22, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:30 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Previous Start time: 2024-07-19 04:00 UTC
Previous End time: 2024-07-19 07:00 UTC

New Start time: 2024-07-22 05:30 UTC
New End time: 2024-07-22 08:30 UTC

Sincerely,
Sinch
Jul 19, 03:07 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our Wind Mobile Supplier connections during the specific time mentioned below.

Maintenance Start time: 2024-07-19 04:00 UTC
Maintenance End time: 2024-07-19 07:00 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 10, 18:21 UTC
Delivery Issue Brazil - Sercomtel
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-21 20:36 UTC.
Incident End Time: 2024-07-22 05:41 UTC.
Jul 22, 07:20 UTC
Update - We are continuing to investigate this issue.
Jul 22, 02:03 UTC
Update - We are continuing to investigate this issue.
Jul 21, 23:05 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel

Incident Start Time: 2024-07-21 20:36 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 21, 21:39 UTC
Internal Maintenance - Migration of BR Mediator servers to new sites
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy Claro Brazil connections during the specific time mentioned below.

Maintenance Start time: 2024-07-22 06:00 UTC
Maintenance End time: 2024-07-22 07:00 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change towards Claro Brazil.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 18, 07:23 UTC
Jul 21, 2024
Delivery Issue New Zealand - 2degrees
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-21 12:37 UTC
Incident End Time: 2024-07-21 15:28 UTC
Jul 21, 17:18 UTC
Update - We are continuing to investigate this issue.
Jul 21, 15:01 UTC
Investigating - We are currently observing delivery issues in New Zealand - 2degrees.

Incident Start Time: 2024-07-21 12:37 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 21, 13:59 UTC
Delivery Issue Canada - ISP Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-21 05:29 UTC
Incident End Time: 2024-07-21 07:05 UTC
Jul 21, 08:49 UTC
Investigating - We are currently observing delivery issues in Canada - ISP Telecom.

Incident Start Time: 2024-07-21 05:29 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 21, 06:29 UTC
Jul 20, 2024
Delivery Issue Brazil - Sercomtel
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-20 16:25 UTC
Incident End Time: 2024-07-20 19:51 UTC
Jul 20, 22:25 UTC
Update - We are continuing to investigate this issue.
Jul 20, 19:03 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel.

Incident Start Time: 2024-07-20 16:25 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 20, 17:04 UTC
Sinch FR1 Network Services | Enterprise Services | Planned Maintenance PCR # PCRSDI-11227
Completed - The scheduled maintenance has been completed.
Jul 20, 19:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 16:00 UTC
Scheduled - Type: Scheduled Network Maintenance

Affected site: FR1

Scheduled:

Start Date and Time: 20-Jul-2024 - 16:00 UTC
End Date and Time : 20-Jul-2024 - 22:00 UTC

Description:

We will be performing a planned maintenance on our network devices hosted out of our FR1 data centre on the 20th of Jul ‘24 between 16:00 and 22:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

• HTTP Input Gateway
• SMPP Input Gate

Action required: None.

Impact: No impact expected to customer traffic.

If you experience any issues during this maintenance, please contact technical support at support@sinch.com. If you have any questions or concerns, please contact your Account Manager.
Jun 24, 08:35 UTC
Jul 19, 2024
DI SMS 365 - SMSx | Operator Services | Delay in delivery of DR traffic | TT#MNOC-54564
Resolved - Dear Clients,

All queues have been cleared and the messages are getting delivered without delay.
This incident is resolved.

Incident Start Date & Time (GMT) : 19 July 2024 09:20 Hrs.
Incident Start Date & Time (GMT) : 19 July 2024 11:09 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 19, 12:49 UTC
Monitoring - Dear Clients,

All queues have been cleared and the messages are getting delivered without delay.
We are continuing to monitor and update further.

Incident Start Date & Time (GMT) : 19 July 2024 09:20 Hrs.
Incident Start Date & Time (GMT) : 19 July 2024 11:09 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 19, 11:55 UTC
Investigating - Ticket Number:: MNOC-54564
Service:: SMSx

Description:

We are writing to inform you that we observe DR queues built up on our platform and customers may experience a delay in delivery of DR traffic. Our support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 19 July 2024 09:20 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 19, 10:32 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 09:00 UTC
Scheduled - - Improve stats read
- Technical update of stats pages
Jul 19, 08:20 UTC
Emergency Network Maintenance - EU1 & EU3 sites
Completed - The scheduled maintenance has been completed.
Jul 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:00 UTC
Scheduled - We are reaching out to inform you that Sinch has a scheduled maintenance on our EU1 & EU3 sites.

Start of Maintenance: 2024-07-19 02:00 UTC
End of Maintenance: 2024-07-19 05:00

Impact Connectivity: Temporarily loss of connectivity during the maintenance window

Impact MT/MO/DR: Clients might experience a minor delay

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 18, 14:54 UTC
Jul 18, 2024
Delivery Issue United States
Resolved - This incident has been resolved

Incident Start Time: 2024-07-18 13:34 UTC
Incident End Time: 2024-07-18 18:30 UTC
Jul 18, 20:28 UTC
Update - We are continuing to investigate this issue.
Jul 18, 18:53 UTC
Investigating - We are currently observing a delivery receipt degradation towards the United States

Incident Start Time: 2024-07-18 13:34 UTC
Impact: Missing delivery receipts, Late delivery receipts

We will update as soon as we have more information.
Jul 18, 16:18 UTC
Delivery Issue Canada - ISP Telecom
Resolved - This incident has been resolved

Incident Start Time: 2024-07-17 16:05 UTC
Incident End Time: 2024-07-18 14:58 UTC
Jul 18, 17:04 UTC
Update - We are continuing to investigate this issue.
Jul 18, 07:21 UTC
Update - We are continuing to investigate this issue.
Jul 18, 02:03 UTC
Update - We are continuing to investigate this issue.
Jul 17, 23:04 UTC
Investigating - We are currently observing delivery issues in Canada - ISP Telecom.

Incident Start Time: 2024-07-17 16:05 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 17, 20:04 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:00 UTC
Scheduled - A new widget is available on the design page: Optout. Manage your optouts & stops directly from the landing page
Jul 18, 06:49 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Jul 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 08:46 UTC
Scheduled - During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
Jul 4, 08:44 UTC
Campaigns - FTP Connectors Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:40 UTC
Scheduled - Scheduled technical maintenance.
Jul 18, 08:38 UTC
Internal Maintenance - Migration of BR Mediator servers to new sites
Completed - Dear Customer,

The scheduled maintenance has been postponed. We will provide an update as soon as a new date has been confirmed.

Thank you for your understating.
Jul 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy Claro Brazil connections during the specific time mentioned below.

Maintenance Start time: 2024-07-18 06:00 UTC
Maintenance End time: 2024-07-18 07:00 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change towards Claro Brazil.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 15, 10:16 UTC
Delivery Issue Bolivia - Viva Bolivia
Resolved - This incident has been resolved.

Incident End Time: 2024-07-18 03:01 UTC
Jul 18, 04:36 UTC
Update - We are continuing to investigate this issue.
Jul 18, 02:03 UTC
Investigating - We are currently observing delivery issues towards Bolivia - Viva Bolivia.

Incident Start Time: 2024-07-17 21:17 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 17, 23:38 UTC
Delivery Issue United Kingdom - Lycamobile
Resolved - This incident has now been resolved.

Incident End Time: 2024-07-18 01:12 UTC
Jul 18, 04:35 UTC
Update - We are continuing to investigate this issue.
Jul 18, 00:00 UTC
Investigating - We are currently observing delivery issues to United Kingdom - Lycamobile.

Incident Start Time: 2024-07-17 21:15 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 17, 22:50 UTC
Jul 17, 2024
Delivery Issue - United States
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-17 17:00 UTC
Incident End Time: 2024-07-17 21:14 UTC
Jul 17, 21:35 UTC
Investigating - We are currently observing a delivery receipt degradation towards the United States

Incident Start Time: 2024-07-17 17:00 UTC
Impact: Missing delivery receipts, Late delivery receipts

We will update as soon as we have more information.
Jul 17, 19:19 UTC
Sinch FR1 Network Services | Enterprise Services | Planned Maintenance PCR # PCRSDI-11226
Completed - The scheduled maintenance has been completed.
Jul 17, 20:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC
Scheduled - Type: Scheduled Network Maintenance

Affected site: FR1

Scheduled:

Start Date and Time: 17-Jul-2024 - 16:00 UTC
End Date and Time : 17-Jul-2024 - 22:00 UTC

Description:

We will be performing a planned maintenance on our network devices hosted out of our FR1 data centre on the 17th of Jul ‘24 between 16:00 and 22:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

• HTTP Input Gateway
• SMPP Input Gate

Action required: None.

Impact: No impact expected to customer traffic.

If you experience any issues during this maintenance, please contact technical support at support@sinch.com. If you have any questions or concerns, please contact your Account Manager.
Jul 14, 11:30 UTC
EU Sites - Degradation
Resolved - This incident is now resolved.

Incident Start Time: 2024-07-17 14:54 UTC
Incident end time: 2024-07-17 19:00 UTC

If you have any questions, please contact us at support@sinch.com
Jul 17, 19:31 UTC
Update - This incident is now resolved.

Incident Start Time: 2024-07-17 14:54 UTC
Incident end time: 2024-07-17 19:00 UTC

If you have any questions, please contact us at support@sinch.com
Jul 17, 19:30 UTC
Update - We are continuing to investigate this issue.
Jul 17, 17:25 UTC
Investigating - Dear Client,

We are currently experiencing a performance degradation on our EU sites.
Customers may experience connection issues towards EU1 and EU3.

Incident Start Time: 2024-07-17 14:54 UTC

We appreciate your patience and apologize for any inconvenience while we work to resolve the issue. We will keep you updated with the latest developments.

Please contact support@sinch.com should you require further information or assistance.
Jul 17, 15:18 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking
Completed - The scheduled maintenance has been completed.
Jul 17, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance to align AWS roles - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Jul 16, 02:13 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 UTC
Scheduled - During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
Jul 4, 08:50 UTC
DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11248
Completed - The scheduled maintenance has been completed.
Jul 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11248

Start Date and Time (GMT):: 17th July 2024 06:00 Hrs.
End Date and Time (GMT):: 17th July 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Delay in delivery of MO/MT/DR is expected during this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 6, 23:26 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Jul 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:30 UTC
Scheduled - During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
Jul 11, 06:57 UTC
Delivery Issue Brazil - Sercomtel
Resolved - This incident has been resolved.
Jul 17, 00:42 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-07-16 19:20 UTC
Incident End Time: 2024-07-16 21:20 UTC
Jul 16, 22:08 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel


Incident Start Time: 2024-07-16 19:20 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 16, 20:44 UTC
Jul 16, 2024
DI SMS 365 (iSMS) | Operator Services | Potential Delay in Delivery of MO, MT and DR Traffic | Ref# PCRSDI-11231
Resolved - The change has been completed successfully and we are not observing any more delays towards MO/MT/DR.
Jul 16, 18:34 UTC
Identified - Services :: DI SMS 365 (iSMS)

Start Date and Time (GMT):: 16th-July-2024, 15:51 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay
Mobile Originated (MO) Traffic: Potential Delay
DR Notification: Potential Delay
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
On 16 July 2024, between 15:51 & 16:19 GMT few of our iSMS customers may have observed delay in delivery, time outs or rejections of messages submitted to Sinch Interconnect iSMS service / product.
Cause was identified to a change advertised under PCRSDI-11231 where a network port stopped listening affecting our ability to process the incoming messages partially.
The advertised change was rolled back swiftly to normalise the service and resume normal state of operations.

We are confident we have identified the cause and remediated it.
Therefore, we would continue executing the advertised change and ensure the objectives of the change are completely executed.

Should you observe any issues / anomalies, please report to OperatorServices.NOC@sinch.com or +1.470.300.8394, option 1, and reference this notification.
Jul 16, 16:40 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11231
Completed - The scheduled maintenance has been completed.
Jul 16, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:30 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11231

Start Date and Time (GMT):: 16th-July-2024, 13:30 GMT
End Date and Time (GMT):: 16th-July-2024 , 18:30 GMT

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 28, 15:52 UTC
Delivery Issue Nigeria - MTN-NG
Resolved - This incident has been resolved

Incident Start Time: 2024-07-14 19:05 UTC
Incident End Time: 2024-07-15 17:02 UTC
Jul 16, 16:52 UTC
Update - We are continuing to investigate this issue.
Jul 15, 15:08 UTC
Update - We are continuing to investigate this issue.
Jul 15, 06:08 UTC
Update - We are continuing to investigate this issue.
Jul 15, 01:02 UTC
Update - We are continuing to investigate this issue.
Jul 14, 22:06 UTC
Investigating - Incident Start Time: 2024-07-14 19:05 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 14, 20:43 UTC
Delivery Issue Canada - ISP Telecom
Resolved - This incident has been resolved

Incident Start Time: 2024-07-16 10:55 UTC
Incident End Time 2024-07-16 14:29 UTC
Jul 16, 16:49 UTC
Update - We are continuing to investigate this issue.
Jul 16, 14:33 UTC
Investigating - We are currently observing delivery issues in Canada - ISP Telecom.

Incident Start Time: 2024-07-16 10:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 16, 12:32 UTC
Delivery Issue Brazil - Algar Telecom
Resolved - This incident has been resolved

Incident Start Time: 2024-07-12 13:34 UTC
Incident End Time: 2024-07-16 00:17:00 UTC
Jul 16, 14:32 UTC
Update - We are continuing to investigate this issue.
Jul 15, 14:04 UTC
Update - We are continuing to investigate this issue.
Jul 14, 13:21 UTC
Update - We are continuing to investigate this issue.
Jul 13, 12:04 UTC
Update - We are continuing to investigate this issue.
Jul 13, 03:19 UTC
Update - We are continuing to investigate this issue.
Jul 12, 23:02 UTC
Update - We are continuing to investigate this issue.
Jul 12, 17:11 UTC
Investigating - Incident Start Time: 2024-07-12 13:34 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 12, 14:27 UTC
Campaigns - FTP Connectors Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 13:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 12:45 UTC
Scheduled - Scheduled technical maintenance.
Jul 16, 12:36 UTC
Internal Maintenance - Migration of CA long code supplier connections to new sites
Completed - Dear Customer,

The scheduled maintenance has been postponed. We will provide an update as soon as a new date has been confirmed.

Thank you for your understating.
Jul 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our CA Longnumber connections during the specific time mentioned below.

Maintenance Start time: 2024-07-16 05:30 UTC
Maintenance End time: 2024-07-16 08:30 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 5, 17:06 UTC
Delivery Issue France - Legos
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-15 20:31:00 UTC
Incident End Time: 2024-07-16 01:51 UTC
Jul 16, 02:58 UTC
Update - We are continuing to investigate this issue.
Jul 16, 01:14 UTC
Update - We are continuing to investigate this issue.
Jul 15, 22:45 UTC
Investigating - We are currently observing delivery issues in France - Legos

Incident Start Time: 2024-07-15 20:31:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 15, 20:41 UTC
Delivery Issue Brazil - Sercomtel
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-15 21:45 UTC
Incident End Time: 2024-07-16 00:10 UTC
Jul 16, 02:08 UTC
Update - We are continuing to investigate this issue.
Jul 16, 00:02 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel

Incident Start Time: 2024-07-15 21:45 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 15, 22:31 UTC
Jul 15, 2024
Delivery Issue Canada - ISP Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-15 19:23 UTC
Incident End Time: 2024-07-15 22:37 UTC
Jul 15, 22:45 UTC
Investigating - We are currently observing delivery issues in Canada - ISP Telecom.

Incident Start Time: 2024-07-15 19:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 15, 20:27 UTC
DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11188
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 05:38 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11188

Start Date and Time (GMT):: 15th July 2024 06:00 Hrs.
End Date and Time (GMT):: 15th July 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Potential Latency of MO/MT/DR is expected due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 1, 02:57 UTC
Internal Maintenance - Migration of US long code supplier connections to new sites
Completed - The scheduled maintenance has been completed.
Jul 15, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:30 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our Legacy US Longnumber connections during the specific time mentioned below.

Maintenance Start time: 2024-07-15 05:30 UTC
Maintenance End time: 2024-07-15 08:30 UTC

Estimated impact: Clients may experience delay in MT traffic and delayed DR's /loss of DR's during the change.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team
Jul 5, 17:04 UTC
Jul 14, 2024
Delivery Issue Nigeria - 9mobile
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-13 06:30 UTC
Incident End Time: 2024-07-13 21:06 UTC
Jul 14, 07:21 UTC
Update - We are continuing to investigate this issue.
Jul 13, 23:13 UTC
Update - We are continuing to investigate this issue.
Jul 13, 18:09 UTC
Update - We are continuing to investigate this issue.
Jul 13, 15:01 UTC
Investigating - We are currently observing delivery issues in Nigeria - 9mobile.

Incident Start Time: 2024-07-13 06:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 13, 13:35 UTC
Jul 13, 2024
Delivery Issue Mayotte - Telco-OI
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-13 11:52 UTC
Incident End Time: 2024-07-13 16:04 UTC
Jul 13, 17:11 UTC
Update - We are continuing to investigate this issue.
Jul 13, 16:23 UTC
Investigating - We are currently observing delivery issues in Mayotte - Telco-OI.

Incident Start Time: 2024-07-13 11:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 13, 14:14 UTC
Delivery Issue Brazil - Brisanet
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-12 14:49 UTC
Incident End Time: 2024-07-13 03:30 UTC
Jul 13, 12:06 UTC
Update - We are continuing to investigate this issue.
Jul 13, 03:02 UTC
Update - We are continuing to investigate this issue.
Jul 12, 22:57 UTC
Update - We are continuing to investigate this issue.
Jul 12, 17:09 UTC
Investigating - Incident Start Time: 2024-07-12 14:49 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 12, 15:23 UTC
Delivery Issue Brazil - Telecall
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-13 06:02 UTC
Incident End Time: 2024-07-13 09:00 UTC
Jul 13, 11:05 UTC
Update - We are continuing to investigate this issue.
Jul 13, 08:19 UTC
Investigating - We are currently observing delivery issues in Brazil - Telecall.

Incident Start Time: 2024-07-13 06:02 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 13, 07:15 UTC
Delivery Issue Philippines - Smart
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-12 08:40 UTC
Incident End Time: 2024-07-13 01:00 UTC
Jul 13, 06:48 UTC
Update - We are continuing to investigate this issue.
Jul 12, 23:04 UTC
Update - We are continuing to investigate this issue.
Jul 12, 17:25 UTC
Update - We are continuing to investigate this issue.
Jul 12, 13:07 UTC
Investigating - We are currently observing delivery issues in Philippines - Smart.

Incident Start Time: 2024-07-12 08:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 12, 10:54 UTC
Delivery Issue Mali - Malitel
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-13 00:02 UTC
Incident End Time: 2024-07-13 04:40 UTC
Jul 13, 06:08 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-07-13 00:02 UTC
Incident End Time: 2024-07-13 04:40 UTC
Jul 13, 05:13 UTC
Update - We are continuing to investigate this issue.
Jul 13, 02:03 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel

Incident Start Time: 2024-07-13 00:02 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 13, 00:26 UTC
Delivery Issue Mexico - Izzi
Resolved - This incident has been resolved.

Incident Start Time: 2024-07-13 02:33 UTC
Incident End Time: 2024-07-13 04:10 UTC
Jul 13, 05:10 UTC
Investigating - We are currently observing delivery issues towards Mexico - Izzi

Incident Start Time: 2024-07-13 02:33 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 13, 02:57 UTC
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