Investigating - We are currently observing delivery issues towards Mexico - Telefonica Mexico.
Incident Start Time: 2022-05-21 14:38 UTC
Impact: Clients may experience delayed or failed DLR, MT, and MO traffic.
We will update as soon as we have more information.
May 21, 15:20 UTC
Incident Start Time: 2022-05-21 14:38 UTC
Impact: Clients may experience delayed or failed DLR, MT, and MO traffic.
We will update as soon as we have more information.
May 21, 15:20 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch - Tier 2 / Tier 3 US operator Short Codes Migration
Subscribe
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 UTC
May 19, 13:00 UTC
Scheduled - Migration Notification
Services :: DI SMS 365
Start Date and Time (GMT):: 19 May 2022 13:00 Hrs.
End Date and Time (GMT):: 30 June 2022 14:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for Tier 2 / Tier 3 US operator networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Services :: DI SMS 365
Start Date and Time (GMT):: 19 May 2022 13:00 Hrs.
End Date and Time (GMT):: 30 June 2022 14:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for Tier 2 / Tier 3 US operator networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Update - We are writing to inform you that the delay in traffic towards Telenor Pakistan is unfortunately not yet resolved. We are constantly requesting details and information from our partner on the work that's being done to fix and resolve the cable cut problem, but at the moment we have not been provided with a new ETA. We are still expecting intermittent delays on a daily basis for this type of traffic. Any new details to this issue will be communicated accordingly.
May 3, 06:44 UTC
May 3, 06:44 UTC
Identified - This incident is still ongoing, with intermittent delays occurring daily. The root cause is a combination of multiple factors, but the main point is a cable cut that occurred in February which is expected to be fixed by the end of April. Traffic is currently running on backup routes internally with Telenor but these are not of the same quality causing latency and glitches, and ultimately traffic degradation.
Apr 12, 08:52 UTC
Apr 12, 08:52 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Telenor.
Incident Start Time: 2022-03-23 15:35 UTC
We will update as soon as we have more information.
Mar 23, 16:12 UTC
Incident Start Time: 2022-03-23 15:35 UTC
We will update as soon as we have more information.
Mar 23, 16:12 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Degraded Performance
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
Reach API
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MMS 365
Operational
E-mail 365
Operational
SMS 365 Operator
Operational
Intelligent Hubbing 365
Operational
SaaS Applications
Operational
Contact Pro - AF
Operational
Contact Pro - AU
Operational
Contact Pro - EU
Operational
Contact Pro - NA
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Numbers API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Change Notification - Redhot XML API Gateway Access Server Names
Apr 1, 00:00-01:00 UTC
Scheduled -
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.
Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC
Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.
Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.
Please find the server name/URL matrix below:
Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)
Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch Client Support
Dec 1, 16:58 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.
Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC
Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.
Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.
Please find the server name/URL matrix below:
Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)
Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch Client Support
Dec 1, 16:58 UTC
External Maintenance - Toll Free Number Provider
May 5, 03:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
First window:
Maintenance Start time: 2022-05-05 03:00 UTC
Maintenance End time: 2022-05-05 07:00 UTC
Second window:
Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC
Third window:
Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC
Forth window:
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Apr 25, 11:37 UTC
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
First window:
Maintenance Start time: 2022-05-05 03:00 UTC
Maintenance End time: 2022-05-05 07:00 UTC
Second window:
Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC
Third window:
Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC
Forth window:
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Apr 25, 11:37 UTC
DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple networks | Reference number# NA
May 22, 23:00 - May 23, 03:00 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 22-may-2022 23:00 hrs
End Date and Time (GMT) :: 23-may-2022 03:00 hrs
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on May 21, 09:14 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 22-may-2022 23:00 hrs
End Date and Time (GMT) :: 23-may-2022 03:00 hrs
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on May 21, 09:14 UTC
External Maintenance - T-Mobile - US
May 23, 05:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 17, 09:00 UTC
May 17, 09:00 UTC
Scheduled -
T-Mobile - US has scheduled a maintenance.
Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.
Maintenance start time: 2022-05-23 05:00 UTC
Maintenance end time: 2022-05-23 11:00 UTC
May 17, 08:21 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.
Maintenance start time: 2022-05-23 05:00 UTC
Maintenance end time: 2022-05-23 11:00 UTC
May 17, 08:21 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9740
May 23, 06:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9740
Start Date and Time (GMT):: 23 May 2022 06:00 Hrs.
End Date and Time (GMT):: 23 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 9, 21:02 UTC
PCR Number :: PSD-9740
Start Date and Time (GMT):: 23 May 2022 06:00 Hrs.
End Date and Time (GMT):: 23 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 9, 21:02 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch Migration for Hong Kong Connection
May 23, 12:00-14:00 UTC
Migration Notification
Services :: DI SMS 365
Start Date and Time (GMT):: 23 May 2022 12:00 Hrs.
End Date and Time (GMT):: 23 May 2022 14:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating traffic destined for Hong Kong to common outbound connections.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on May 20, 14:43 UTC
Services :: DI SMS 365
Start Date and Time (GMT):: 23 May 2022 12:00 Hrs.
End Date and Time (GMT):: 23 May 2022 14:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating traffic destined for Hong Kong to common outbound connections.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on May 20, 14:43 UTC
Sinch Maintenance Notification - EU1 XMS site.
May 24, 06:00-08:00 UTC
Update -
Dear client,
Due to an unforeseen maintenance on the underlying hardware we have to re-schedule this routine maintenance to the 24th of May.
Previous Start Time: 2022-05-27 06:00 UTC
Previous End Time: 2022-05-27 08:00 UTC
New Start Time: 2022-05-24 06:00 UTC
New End Time: 2022-05-24 08:00 UTC
Moreover, the impact has been updated as below:
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- eu.sms.api.sinch.com (EU)
- eu1.sms.api.sinch.com (EU)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 13:31 UTC
Due to an unforeseen maintenance on the underlying hardware we have to re-schedule this routine maintenance to the 24th of May.
Previous Start Time: 2022-05-27 06:00 UTC
Previous End Time: 2022-05-27 08:00 UTC
New Start Time: 2022-05-24 06:00 UTC
New End Time: 2022-05-24 08:00 UTC
Moreover, the impact has been updated as below:
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- eu.sms.api.sinch.com (EU)
- eu1.sms.api.sinch.com (EU)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 13:31 UTC
Scheduled -
Dear Client,
We have a scheduled maintenance on our REST API in XMS EU1. The maintenance is performed in order to apply security patches.
Maintenance window: 27th of May 06:00-08:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:30 UTC
We have a scheduled maintenance on our REST API in XMS EU1. The maintenance is performed in order to apply security patches.
Maintenance window: 27th of May 06:00-08:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:30 UTC
DI E-Mail 365 | Enterprise Messaging | 3rd Party Software Maintenance | Ref Number# NA
May 24, 06:00-11:00 UTC
3rd Party Maintenance
Services :: DI E-Mail 365
Ref Number :: NA
Start Date and Time (GMT):: 24 May 2022 06:00 Hrs.
End Date and Time (GMT) :: 24 May 2022 11:00 Hrs.
Impact:
Email traffic: No service impact is expected.
Description:
One of our partners has informed us about their planned Software maintenance in their datacenter.
No traffic impact is expected during the planned work.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on May 10, 14:57 UTC
Services :: DI E-Mail 365
Ref Number :: NA
Start Date and Time (GMT):: 24 May 2022 06:00 Hrs.
End Date and Time (GMT) :: 24 May 2022 11:00 Hrs.
Impact:
Email traffic: No service impact is expected.
Description:
One of our partners has informed us about their planned Software maintenance in their datacenter.
No traffic impact is expected during the planned work.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on May 10, 14:57 UTC
Operator Services & Enterprise Messaging | System Maintenance | PCR Number #PSD-9680
May 24, 06:00-10:00 UTC
Dear Client,
We will be performing a ticket system maintenance.
Affected system: https://jira.digitalinterconnect.com/servicedesk/customer/portal/
After the upgrade, the URL will be changed to https://tickets.sinch.com and portal users will be required to reset their passwords.
Start time: 2022-05-24 06:00 UTC
Stop time: 2022-05-24 10:00 UTC
Impact: Ticket portal may be unavailable during the maintenance.
Emails to essupport.digitalinterconnect@sinch.com and operatorservices.noc@sinch.com may be delayed.
Please call the support number in case of a high priority issue during the maintenance window.
Posted on May 9, 20:24 UTC
We will be performing a ticket system maintenance.
Affected system: https://jira.digitalinterconnect.com/servicedesk/customer/portal/
After the upgrade, the URL will be changed to https://tickets.sinch.com and portal users will be required to reset their passwords.
Start time: 2022-05-24 06:00 UTC
Stop time: 2022-05-24 10:00 UTC
Impact: Ticket portal may be unavailable during the maintenance.
Emails to essupport.digitalinterconnect@sinch.com and operatorservices.noc@sinch.com may be delayed.
Please call the support number in case of a high priority issue during the maintenance window.
Posted on May 9, 20:24 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9712
May 24, 07:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9712
Start Date and Time (GMT):: 24 May 2022 07:00 Hrs.
End Date and Time (GMT):: 24 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 2, 13:03 UTC
PCR Number :: PSD-9712
Start Date and Time (GMT):: 24 May 2022 07:00 Hrs.
End Date and Time (GMT):: 24 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 2, 13:03 UTC
Sinch Maintenance Notification - US5 & CA1 XMS sites
May 24, 07:00-09:00 UTC
Update -
Dear Client,
We are writing to inform you that the impact for the concerned maintenance has been updated as below:
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window.
-ca.sms.api.sinch.com (Canada)
-us4-1.sms.api.sinch.com (US)
-us4-2.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 12:49 UTC
We are writing to inform you that the impact for the concerned maintenance has been updated as below:
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window.
-ca.sms.api.sinch.com (Canada)
-us4-1.sms.api.sinch.com (US)
-us4-2.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 12:49 UTC
Update -
Dear Client,
We have a scheduled maintenance on our REST API in XMS US5 & CA1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 07:00 - 09:00 UTC.
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
-ca.sms.api.sinch.com (Canada)
-us4-1.sms.api.sinch.com (US)
-us4-2.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:52 UTC
We have a scheduled maintenance on our REST API in XMS US5 & CA1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 07:00 - 09:00 UTC.
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
-ca.sms.api.sinch.com (Canada)
-us4-1.sms.api.sinch.com (US)
-us4-2.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:52 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 10, 14:48 UTC
May 10, 14:48 UTC
Scheduled -
Dear Client,
We have a scheduled maintenance on our REST API in XMS US5 & CA1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 07:00 - 09:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:20 UTC
We have a scheduled maintenance on our REST API in XMS US5 & CA1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 07:00 - 09:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:20 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9799
May 24, 08:00-11:00 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9799
Start Date and Time (GMT):: 24 May 2022 08:00 Hrs.
End Date and Time (GMT):: 24 May 2022 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.
Posted on May 19, 18:08 UTC
PCR Number :: PSD-9799
Start Date and Time (GMT):: 24 May 2022 08:00 Hrs.
End Date and Time (GMT):: 24 May 2022 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.
Posted on May 19, 18:08 UTC
Sinch Planned Maintenance: MMS
May 24, 09:00-10:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS Services at the times specified below.
Type: Scheduled Maintenance - MMS
Maintenance: Introduction of AWS Global Accelerator to improve message processing time
Start Time: 2022-05-24 09:00 UTC
End Time: 2022-05-24 10:00 UTC
Impact MMS:
During this maintenance period we expect an estimated 02 minutes of down time.
During this time frame clients may experience MMS MT/DLR/MO queueing and delays.
Following this change, the MMS API gateway api.ci.mblox.com will resolve to the new Global Accelerator Static IP addresses: 75.2.33.58 & 99.83.183.99. Customers who may have hard-coded into their firewall the IP address that api.ci.mblox.com currently resolves to, have to append the new Global Accelerator IP addresses to maintain connectivity.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Apr 22, 16:32 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS Services at the times specified below.
Type: Scheduled Maintenance - MMS
Maintenance: Introduction of AWS Global Accelerator to improve message processing time
Start Time: 2022-05-24 09:00 UTC
End Time: 2022-05-24 10:00 UTC
Impact MMS:
During this maintenance period we expect an estimated 02 minutes of down time.
During this time frame clients may experience MMS MT/DLR/MO queueing and delays.
Following this change, the MMS API gateway api.ci.mblox.com will resolve to the new Global Accelerator Static IP addresses: 75.2.33.58 & 99.83.183.99. Customers who may have hard-coded into their firewall the IP address that api.ci.mblox.com currently resolves to, have to append the new Global Accelerator IP addresses to maintain connectivity.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Apr 22, 16:32 UTC
Sinch Maintenance Notification - XMS US7 site
May 24, 10:00-11:00 UTC
Update -
Dear Client,
We are writing to inform you that the impact for the concerned maintenance has been updated as below:
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x
Server Errors during the maintenance window.
-us7.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 12:53 UTC
We are writing to inform you that the impact for the concerned maintenance has been updated as below:
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x
Server Errors during the maintenance window.
-us7.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 12:53 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 10, 14:57 UTC
May 10, 14:57 UTC
Update -
Dear Client,
We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 10:00 - 11:00 UTC
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
-us7.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:51 UTC
We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 10:00 - 11:00 UTC
Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
-us7.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:51 UTC
Scheduled -
Dear Client,
We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 10:00 - 11:00 UTC
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:24 UTC
We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 10:00 - 11:00 UTC
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:24 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9741
May 25, 06:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9741
Start Date and Time (GMT):: 25 May 2022 06:00 Hrs.
End Date and Time (GMT):: 25 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 9, 21:09 UTC
PCR Number :: PSD-9741
Start Date and Time (GMT):: 25 May 2022 06:00 Hrs.
End Date and Time (GMT):: 25 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 9, 21:09 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9733
May 25, 07:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9733
Start Date and Time (GMT):: 25 May 2022 07:00 Hrs.
End Date and Time (GMT):: 25 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 22:43 UTC
PCR Number :: PSD-9733
Start Date and Time (GMT):: 25 May 2022 07:00 Hrs.
End Date and Time (GMT):: 25 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 22:43 UTC
Conversation API Routine Maintenance - EU
May 25, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2022-05-25 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 2, 07:27 UTC
Maintenance window: 2022-05-25 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 2, 07:27 UTC
Sinch Maintenance Notification on our CA sites loadbalancers
May 25, 08:00-09:00 UTC
Dear Client,
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer fail over.
Start time: 2022-05-25 08:00 UTC
End time: 2022-05-25 09:00 UTC
Affected Site: CA1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on May 10, 11:41 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer fail over.
Start time: 2022-05-25 08:00 UTC
End time: 2022-05-25 09:00 UTC
Affected Site: CA1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on May 10, 11:41 UTC
Conversation API Routine Maintenance - US
May 25, 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2022-05-25 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 2, 07:28 UTC
Maintenance window: 2022-05-25 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 2, 07:28 UTC
External Maintenance - Toll Free Number Provider
May 26, 03:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Apr 25, 11:38 UTC
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Apr 25, 11:38 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operator in United States | Ref Number: #254
May 26, 04:00-08:30 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: #2543
Start Date and Time (GMT):: 26 May 2022 04:00 Hrs.
End Date and Time (GMT) :: 26 May 2022 08:30 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on May 21, 00:56 UTC
Services :: DI SMS 365
Ref Number :: #2543
Start Date and Time (GMT):: 26 May 2022 04:00 Hrs.
End Date and Time (GMT) :: 26 May 2022 08:30 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on May 21, 00:56 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9742
May 26, 06:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9742
Start Date and Time (GMT):: 26 May 2022 06:00 Hrs.
End Date and Time (GMT):: 26 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 9, 21:18 UTC
PCR Number :: PSD-9742
Start Date and Time (GMT):: 26 May 2022 06:00 Hrs.
End Date and Time (GMT):: 26 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 9, 21:18 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9734
May 26, 07:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9734
Start Date and Time (GMT):: 26 May 2022 07:00 Hrs.
End Date and Time (GMT):: 26 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 17:44 UTC
PCR Number :: PSD-9734
Start Date and Time (GMT):: 26 May 2022 07:00 Hrs.
End Date and Time (GMT):: 26 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 17:44 UTC
Customer Portal Routine Maintencance
May 27, 05:00-07:00 UTC
Dear Client,
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2022-05-27 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on May 10, 11:44 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2022-05-27 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on May 10, 11:44 UTC
Sinch Maintenance - Redhot XML
May 31, 00:00-01:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Redhot XML API.
As part of this change we require that you whitelist the below provided IP Addresses.
Type: Scheduled Maintenance
Start Time: 2022-05-31 00:00 UTC
End Time: 2022-05-31 01:00 UTC
Affected FQDNs:
us.xml.api.sinch.com
eu.xml.api.sinch.com
IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
193.111.75.4
193.201.153.2
Should you require further information or assistance, please contact support@sinch.com.
Posted on Apr 4, 22:06 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Redhot XML API.
As part of this change we require that you whitelist the below provided IP Addresses.
Type: Scheduled Maintenance
Start Time: 2022-05-31 00:00 UTC
End Time: 2022-05-31 01:00 UTC
Affected FQDNs:
us.xml.api.sinch.com
eu.xml.api.sinch.com
IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
193.111.75.4
193.201.153.2
Should you require further information or assistance, please contact support@sinch.com.
Posted on Apr 4, 22:06 UTC
DI MMX 365 | Operator Services | 3rd party Network Maintenance | Ref Number# 23273121-1
May 31, 00:00-05:00 UTC
Services :: DI MMX 365
Ref Number :: 23273121-1
Start Date and Time (GMT):: 31 May 2021 00:00 Hrs.
End Date and Time (GMT) :: 31 May 2021 05:00 Hrs.
Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit* in the DC where the MMX service is hosted and primary MPLS Circuit ** is not going to impact due to this maintenance. No production traffic is expected to be impacted .
Description:
Our partner has informed us about the planned maintenance operations in Software upgrade , to increase the performance level in MMX services.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 6, 15:03 UTC
Ref Number :: 23273121-1
Start Date and Time (GMT):: 31 May 2021 00:00 Hrs.
End Date and Time (GMT) :: 31 May 2021 05:00 Hrs.
Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit* in the DC where the MMX service is hosted and primary MPLS Circuit ** is not going to impact due to this maintenance. No production traffic is expected to be impacted .
Description:
Our partner has informed us about the planned maintenance operations in Software upgrade , to increase the performance level in MMX services.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 6, 15:03 UTC
Sinch Maintenance - EU2 Legacy SMPP Gateway SSL certificate renewal
May 31, 01:00-03:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-05-31 01:00 UTC
End Time: 2022-05-31 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway host below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated wildcard SSL Certificate files here:
smpp6.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkyXQMbwntRHrkjhVcy7n9QBdA8ARW7m2gSA7-j2EZqCtw
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 20, 03:12 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-05-31 01:00 UTC
End Time: 2022-05-31 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway host below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated wildcard SSL Certificate files here:
smpp6.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkyXQMbwntRHrkjhVcy7n9QBdA8ARW7m2gSA7-j2EZqCtw
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 20, 03:12 UTC
Scheduled Network Maintenance - EU3
May 31, 03:00-05:00 UTC
Dear Client,
We will be performing a scheduled network maintenance at our EU3 site.
Type: Scheduled Maintenance
Affected site: EU3
Start Date and Time (UTC): 31 May 2022 03:00 UTC
End Date and Time (UTC): 31 May 2022 05:00 UTC
SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)
Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on May 16, 07:56 UTC
We will be performing a scheduled network maintenance at our EU3 site.
Type: Scheduled Maintenance
Affected site: EU3
Start Date and Time (UTC): 31 May 2022 03:00 UTC
End Date and Time (UTC): 31 May 2022 05:00 UTC
SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)
Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on May 16, 07:56 UTC
Sinch Maintenance Notification - US1 XMS site
May 31, 06:00-09:00 UTC
Update -
Dear Client,
We are writing to inform you that the concerned maintenance activity has been postponed and the impact has been updated as below:
Previous Start Time: 2021-05-24 06:00 UTC
Previous End Time: 2021-05-24 09:00 UTC
New Start Time: 2021-05-31 06:00 UTC
New End Time: 2021-05-31 09:00 UTC
Updated Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- us1.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 13:14 UTC
We are writing to inform you that the concerned maintenance activity has been postponed and the impact has been updated as below:
Previous Start Time: 2021-05-24 06:00 UTC
Previous End Time: 2021-05-24 09:00 UTC
New Start Time: 2021-05-31 06:00 UTC
New End Time: 2021-05-31 09:00 UTC
Updated Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- us1.sms.api.sinch.com (US)
Alternate REST API gateway
-us.sms.api.sinch.com (US)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 13, 13:14 UTC
Scheduled -
Dear Client,
We have a scheduled maintenance on our REST API in XMS US1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 06:00-09:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:26 UTC
We have a scheduled maintenance on our REST API in XMS US1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 06:00-09:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:26 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9736
May 31, 07:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9736
Start Date and Time (GMT):: 31 May 2022 07:00 Hrs.
End Date and Time (GMT):: 31 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 17:47 UTC
PCR Number :: PSD-9736
Start Date and Time (GMT):: 31 May 2022 07:00 Hrs.
End Date and Time (GMT):: 31 May 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 17:47 UTC
WhatsApp Routine Maintenance - EU
May 31, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2022-05-31 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 2, 07:30 UTC
Maintenance window: 2022-05-31 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 2, 07:30 UTC
WhatsApp Routine Maintenance - US
May 31, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2022-05-31 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 2, 07:31 UTC
Maintenance window: 2022-05-31 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 2, 07:31 UTC
Scheduled SMSC Maintenance EU1 - E3
May 31, 11:00-12:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 17, 13:26 UTC
May 17, 13:26 UTC
Scheduled -
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability at one of our European communications hub, we will be performing a maintenance during the times specified below.
Type: Scheduled Network Maintenance
Start Time: 2022-05-31 11:00 UTC
End Time: 2022-05-31 12:00 UTC
Affected site: EU1
Impact:
Clients will be required to allow the below IP belonging to our EU2 endpoint to ensure that they will be able to receive delivery reports as well as MOs during the maintenance.
IP: 193.201.153.2
To ensure that traffic is not impacted we are moving traffic over to our EU2 endpoint while work is being done on EU1. After the maintenance is done we have a grace period of monitoring and tests before moving back traffic to our EU1 endpoint.
We do apologise for the inconvenience caused.
Sincerely,
Sinch
May 31, 11:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability at one of our European communications hub, we will be performing a maintenance during the times specified below.
Type: Scheduled Network Maintenance
Start Time: 2022-05-31 11:00 UTC
End Time: 2022-05-31 12:00 UTC
Affected site: EU1
Impact:
Clients will be required to allow the below IP belonging to our EU2 endpoint to ensure that they will be able to receive delivery reports as well as MOs during the maintenance.
IP: 193.201.153.2
To ensure that traffic is not impacted we are moving traffic over to our EU2 endpoint while work is being done on EU1. After the maintenance is done we have a grace period of monitoring and tests before moving back traffic to our EU1 endpoint.
We do apologise for the inconvenience caused.
Sincerely,
Sinch
May 31, 11:00 UTC
Sinch Maintenance Notification - AU1 & IN1 XMS sites
May 31, 13:00-15:00 UTC
Update -
Dear Client,
We are writing to inform you that the concerned maintenance activity has been postponed and the impact has been updated as below:
Previous Start Time: 2021-05-24 13:00 UTC
Previous End Time: 2021-05-24 15:00 UTC
New Start Time: 2021-05-31 13:00 UTC
New End Time: 2021-05-31 15:00 UTC
Updated Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- au.sms.api.sinch.com (AU)
- au1.sms.api.sinch.com (AU)
- in-a.sms.api.sinch.com (IN)
- in-ga.sms.api.sinch.com (IN)
- in-t.sms.api.sinch.com (IN)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
May 13, 13:22 UTC
We are writing to inform you that the concerned maintenance activity has been postponed and the impact has been updated as below:
Previous Start Time: 2021-05-24 13:00 UTC
Previous End Time: 2021-05-24 15:00 UTC
New Start Time: 2021-05-31 13:00 UTC
New End Time: 2021-05-31 15:00 UTC
Updated Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- au.sms.api.sinch.com (AU)
- au1.sms.api.sinch.com (AU)
- in-a.sms.api.sinch.com (IN)
- in-ga.sms.api.sinch.com (IN)
- in-t.sms.api.sinch.com (IN)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
May 13, 13:22 UTC
Scheduled -
Dear Client,
We have a scheduled maintenance on our REST API in XMS AU1 & IN1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 13:00-15:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:36 UTC
We have a scheduled maintenance on our REST API in XMS AU1 & IN1. The maintenance is performed in order to apply security patches.
Maintenance window: 24th of May 13:00-15:00 UTC.
Impact: Users of the services may experience HTTP 50x responses during server reboot.
We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 10, 14:36 UTC
Sinch Maintenance - EU1 Legacy SMPP Gateway SSL certificate renewal
Jun 1, 01:00-03:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateway during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-01 01:00 UTC
End Time: 2022-06-01 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway host below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated wildcard SSL Certificate files here:
smpp5.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkyXQMbwntRHrkjhVcy7n9QBdA8ARW7m2gSA7-j2EZqCtw
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 20, 04:05 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-01 01:00 UTC
End Time: 2022-06-01 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway host below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated wildcard SSL Certificate files here:
smpp5.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkyXQMbwntRHrkjhVcy7n9QBdA8ARW7m2gSA7-j2EZqCtw
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 20, 04:05 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9760
Jun 2, 07:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9760
Start Date and Time (GMT):: 02 June 2022 07:00 Hrs.
End Date and Time (GMT):: 02 June 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 18:00 UTC
PCR Number :: PSD-9760
Start Date and Time (GMT):: 02 June 2022 07:00 Hrs.
End Date and Time (GMT):: 02 June 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 19, 18:00 UTC
Sinch Maintenance - SSL Certificate Renewal and Installation: xml001 and smpp001.us1.us.mblox.com
Jun 2, 09:00-11:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-02 09:00 UTC
End Time: 2022-06-02 11:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated wildcard SSL Certificate files here:
For both xml001.us1.us.mblox.com and smpp001.us1.us.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElZX65xyu7xEtQ4U7hadhMYB_9llXViG454D4dCPtn8PtA])
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 20, 04:33 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-02 09:00 UTC
End Time: 2022-06-02 11:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated wildcard SSL Certificate files here:
For both xml001.us1.us.mblox.com and smpp001.us1.us.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElZX65xyu7xEtQ4U7hadhMYB_9llXViG454D4dCPtn8PtA])
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 20, 04:33 UTC
Scheduled Maintenance - US3 Site
Jun 2, 09:00-11:00 UTC
Dear Client,
We will be performing a scheduled network maintenance at our US3 site.
Type: Scheduled Maintenance
Affected site: US3
Start Time: 2022-06-02 09:00 UTC
End Time: 2022-06-02 11:00 UTC
SMPP FQDN: smpp-us3.clxcommunications.com / us3.smpp.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com / us3.httpsms.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com / us3.httplookup.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
Impact:
Clients will experience failures or unable to connect to SMPP and HTTP API on the US3 site for MT/MO traffic
Clients will experience failures to Number Lookups via US3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-us2.clxcommunications.com / us2.smpp.api.sinch.com (52.52.233.116)
Alternate HTTP FQDN: http-us2.clxcommunications.com / us2.httpsms.api.sinch.com (52.52.233.116)
Alternate ENUM FQDN: enum-us2.clxcommunications.com / us2.httplookup.api.sinch.com (52.52.232.130)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on May 16, 08:00 UTC
We will be performing a scheduled network maintenance at our US3 site.
Type: Scheduled Maintenance
Affected site: US3
Start Time: 2022-06-02 09:00 UTC
End Time: 2022-06-02 11:00 UTC
SMPP FQDN: smpp-us3.clxcommunications.com / us3.smpp.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com / us3.httpsms.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com / us3.httplookup.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
Impact:
Clients will experience failures or unable to connect to SMPP and HTTP API on the US3 site for MT/MO traffic
Clients will experience failures to Number Lookups via US3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-us2.clxcommunications.com / us2.smpp.api.sinch.com (52.52.233.116)
Alternate HTTP FQDN: http-us2.clxcommunications.com / us2.httpsms.api.sinch.com (52.52.233.116)
Alternate ENUM FQDN: enum-us2.clxcommunications.com / us2.httplookup.api.sinch.com (52.52.232.130)
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on May 16, 08:00 UTC
Sinch Maintenance - Redhot XML
Jun 15, 00:00-01:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Redhot XML API.
As part of this change we require that you whitelist the below provided IP Addresses.
Type: Scheduled Maintenance
Start Time: 2022-06-15 00:00 UTC
End Time: 2022-06-15 01:00 UTC
Affected FQDNs:
us.xml.api.sinch.com
eu.xml.api.sinch.com
IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
193.111.75.4
193.201.153.2
Should you require further information or assistance, please contact support@sinch.com.
Posted on May 5, 14:08 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Redhot XML API.
As part of this change we require that you whitelist the below provided IP Addresses.
Type: Scheduled Maintenance
Start Time: 2022-06-15 00:00 UTC
End Time: 2022-06-15 01:00 UTC
Affected FQDNs:
us.xml.api.sinch.com
eu.xml.api.sinch.com
IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
193.111.75.4
193.201.153.2
Should you require further information or assistance, please contact support@sinch.com.
Posted on May 5, 14:08 UTC
Sinch Maintenance - SPAN API
Jun 15, 00:00-01:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our SPAN API.
As part of this change we require that you whitelist the below provided IP Addresses.
Type: Scheduled Maintenance
Start Time: 2022-06-15 00:00 UTC
End Time: 2022-06-15 01:00 UTC
Affected FQDNs:
api-mslora-us.clxcommunications.com
IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
Should you require further information or assistance, please contact support@sinch.com.
Posted on May 5, 14:29 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our SPAN API.
As part of this change we require that you whitelist the below provided IP Addresses.
Type: Scheduled Maintenance
Start Time: 2022-06-15 00:00 UTC
End Time: 2022-06-15 01:00 UTC
Affected FQDNs:
api-mslora-us.clxcommunications.com
IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
Should you require further information or assistance, please contact support@sinch.com.
Posted on May 5, 14:29 UTC
SMS 365 | Enterprise Messaging | TLS certificate renewal | Ref Number# NA
Jun 25, 18:00-20:00 UTC
Services :: SMS 365
Ref Number :: NA
Start Date and Time(GMT): 25 Jun 2022 18:00
End Date and Time(GMT): 25 Jun 2022 20:00
Description:
The TLS certificates issued to the “sapdigitalinterconnect.com” and “sapmobileservices.com” domain, used for the following services hosted in our FR1 and UK4 data center, will be renewed on the 25-Jun-22 at 18:00 GMT.
1. sms-eu2.sapdigitalinterconnect.com
2. sms-pp.sapmobileservices.com
3. sms-sgp.sapmobileservices.com
4. sms2w-eu2.sapdigitalinterconnect.com
5. sms2w-pp.sapmobileservices.com
6. sms-eu2-vpn.sapdigitalinterconnect.com
7. sms-eu2-mpls.sapdigitalinterconnect.com
8. sms-pi.sapmobileservices.com
9. sms-eu3.sapdigitalinterconnect.com
10. sms-eu3-vpn.sapdigitalinterconnect.com
11. sms-eu3-mpls.sapdigitalinterconnect.com
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
2. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link.
3. The downloaded TLS certificate must be added to your certificate store before the 25th of Jun 2022, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on May 17, 12:41 UTC
Ref Number :: NA
Start Date and Time(GMT): 25 Jun 2022 18:00
End Date and Time(GMT): 25 Jun 2022 20:00
Description:
The TLS certificates issued to the “sapdigitalinterconnect.com” and “sapmobileservices.com” domain, used for the following services hosted in our FR1 and UK4 data center, will be renewed on the 25-Jun-22 at 18:00 GMT.
1. sms-eu2.sapdigitalinterconnect.com
2. sms-pp.sapmobileservices.com
3. sms-sgp.sapmobileservices.com
4. sms2w-eu2.sapdigitalinterconnect.com
5. sms2w-pp.sapmobileservices.com
6. sms-eu2-vpn.sapdigitalinterconnect.com
7. sms-eu2-mpls.sapdigitalinterconnect.com
8. sms-pi.sapmobileservices.com
9. sms-eu3.sapdigitalinterconnect.com
10. sms-eu3-vpn.sapdigitalinterconnect.com
11. sms-eu3-mpls.sapdigitalinterconnect.com
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
2. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link.
3. The downloaded TLS certificate must be added to your certificate store before the 25th of Jun 2022, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on May 17, 12:41 UTC