Conversation API Routine Maintenance - US
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2023 - 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-07-26 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number #PCRSDI-10607
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2023 - 06:40 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10607

Start Date and Time (GMT):: 26 July 2023 06:30 Hrs.
End Date and Time (GMT):: 26 July 2023 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications, some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Under Maintenance
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Under Maintenance
SMS Template Management API ? Operational
US Disconnect File Service Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Under Maintenance
SMS 365 Enterprise Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Under Maintenance
SMS 365 Operator US ? Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No:CHG000008441330 Jul 27, 2023 03:00-09:00 UTC
Services :: DI SMS 365
Ref Number :: CHG000008441330

Start Date and Time (GMT):: 27 July 2023 3:00 Hrs.
End Date and Time (GMT) :: 27 July 2023 9:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 20, 2023 - 14:21 UTC
External Maintenance - Toll-Free Number Provider Jul 27, 2023 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-07-27 03:00 AM UTC
End Time: 2023-07-27 07:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Posted on Jun 29, 2023 - 11:05 UTC
External Maintenance - Toll-Free Number Provider Jul 27, 2023 03:00-09:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenances at the times specified below:

Start Time: 2023-07-27 03:00 AM UTC
End Time: 2023-07-27 09:00 AM UTC

Impact MT: Potential MT delays or failures towards AT&T
Impact MO: Potential MO delays or failures from AT&T
Posted on Jul 21, 2023 - 11:19 UTC
External Maintenance - US Cellular Jul 27, 2023 05:30-06:30 UTC
US Cellular has scheduled a maintenance in the below timestamps:

Maintenance start time: 2023-07-27 05:30 UTC
Maintenance end time: 2023-07-27 06:30 UTC

Impact: US SC traffic
Posted on Jul 25, 2023 - 09:02 UTC
DI MMX 365 | Operator Services | Application Maintenance | PCR Number # PCRSDI-10630 Jul 27, 2023 17:00-20:00 UTC
Services :: DI MMX 365
PCR Number :: PCRSDI-10630

Start Date and Time (GMT):: 2023-07-27 17:00 Hrs.
End Date and Time (GMT):: 2023-07-27 20:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Posted on Jul 24, 2023 - 21:23 UTC
External Maintenance - Toll-Free Number Provider Jul 28, 2023 03:00-09:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenances at the times specified below:

Start Time: 2023-07-28 03:00 AM UTC
End Time: 2023-07-28 09:00 AM UTC

Impact MT: Potential MT delays or failures towards AT&T
Impact MO: Potential MO delays or failures from AT&T
Posted on Jul 21, 2023 - 11:21 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No:CHG000008441807 Jul 28, 2023 03:00-09:00 UTC
Services :: DI SMS 365
Ref Number :: CHG000008441807

Start Date and Time (GMT):: 28 July 2023 3:00 Hrs.
End Date and Time (GMT) :: 28 July 2023 9:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 20, 2023 - 14:32 UTC
DI E-MAIL 365 | Enterprise Messaging | 3rd party Software Maintenance | Ref Number# #01#08#23 Aug 1, 2023 06:00-10:00 UTC
Services :: DI E-MAIL 365
Ref Number :: #01#08#23

Start Date and Time (GMT):: 01 August 2023 06:00 Hrs.
End Date and Time (GMT) :: 01 August 2023 10:00 Hrs.

Impact:
Email traffic: No service impact is expected.

Description:
One of our E-MAIL 365 partners has informed us about their planned Software maintenance & configuration changes in their datacenters.

No impact is expected during the planned work.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 18, 2023 - 15:40 UTC
External Maintenance - Toll-Free Number Provider Aug 3, 2023 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-08-03 03:00 UTC
End Time: 2023-08-03 07:00 UTC

Start Time: 2023-08-10 03:00 UTC
End Time: 2023-08-10 07:00 UTC

Start Time: 2023-08-17 03:00 UTC
End Time: 2023-08-17 07:00 UTC

Start Time: 2023-08-24 03:00 UTC
End Time: 2023-08-24 07:00 UTC

Start Time: 2023-08-31 03:00 UTC
End Time: 2023-08-31 07:00 UTC

Impact: Potential MO/MT/DLR latency for both MMS and SMS.
Posted on Jul 24, 2023 - 11:15 UTC
External Maintenance - Toll-Free Number Provider Aug 10, 2023 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-08-10 03:00 UTC
End Time: 2023-08-10 07:00 UTC

Impact: Potential MO/MT/DLR latency for both MMS and SMS.
Posted on Jul 24, 2023 - 11:16 UTC
Sinch Scheduled Network Maintenance - EU4 Site Aug 10, 2023 12:00-14:00 UTC
We will be performing a scheduled network maintenance at our EU4 Network hub.

Type: Scheduled Network Maintenance

Maintenance Start Time: 2023-08-10 12:00 UTC
Maintenance End Time: 2023-08-10 14:00 UTC

Impact: Clients will experience connectivity issues toward EU4 during the maintenance. The affected clients will be reached out to separately.

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 21, 2023 - 13:38 UTC
External Maintenance - Toll-Free Number Provider Aug 17, 2023 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-08-17 03:00 UTC
End Time: 2023-08-17 07:00 UTC

Impact: Potential MO/MT/DLR latency for both MMS and SMS.
Posted on Jul 24, 2023 - 11:17 UTC
External Maintenance - Toll-Free Number Provider Aug 24, 2023 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-08-24 03:00 UTC
End Time: 2023-08-24 07:00 UTC

Impact: Potential MO/MT/DLR latency for both MMS and SMS.
Posted on Jul 24, 2023 - 11:17 UTC
E3 API Requiring Client changes Aug 29, 2023 07:00-08:00 UTC
Update - We would like remind you regarding the upcoming scheduled maintenance event for E3 API on 29th Aug 2023 07:00 – 08:00 UTC.
During the maintenance window, our technical team will be rerouting the MT traffic from current E3 API to a new E3 system. In order to avoid any disruptions on the traffic flow after the migration, please whitelist the below IPs as soon as possible to allow the new E3 system to send the delivery receipt (DLR) and MO to your system.

193.111.75.4
193.201.153.2

Our technical team will closely monitor the MT traffic and delivery receipts (DLR) after the maintenance. We will initiate the MO migration on 31st Aug 2023 07:00 – 08:00 UTC.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jul 26, 2023 - 09:36 UTC
Scheduled - We would like to inform you an upcoming migration in August 2023. Sinch will be migrating the traffic from the current E3 API to a new E3 system. The migration will be transparent to customers and we will share more details in early August 2023.

We would like to use this opportunity to inform you that the new E3 system is ready in production. We are strongly encourage you to self-migrate your traffic to the new E3 system ahead of the scheduled migration date. You can choose a migration timeline that suits your business needs and schedule. Our support team will be available to assist you throughout the process.

The required changes are detailed below:

MT
Please change the URL to https://e3.mad.api.sinch.com/dialogue/v1/submit_sm

MO & DLR
Please allow the following IPs in order to receive MO's & DR
193.111.75.4
193.201.153.2

This information only applies for customers who today connect to https://api-eu.clxcommunications.com/dialogue/v1/submit_sm or https://api-eu1.clxcommunications.com/dialogue/v1/submit_sm.

Please let us know if you have questions or need any assistance.
Jun 14, 2023 - 14:14 UTC
External Maintenance - Toll-Free Number Provider Aug 31, 2023 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-08-31 03:00 UTC
End Time: 2023-08-31 07:00 UTC

Impact: Potential MO/MT/DLR latency for both MMS and SMS.
Posted on Jul 24, 2023 - 11:17 UTC
System Metrics Month Week Day
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Jul 26, 2023
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Jul 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenances at the times specified below:

Start Time: 2023-07-26 03:00 AM UTC
End Time: 2023-07-26 09:00 AM UTC

Impact MT: Potential MT delays or failures towards AT&T
Impact MO: Potential MO delays or failures from AT&T
Jul 21, 11:19 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Jul 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-07-26 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 30, 12:10 UTC
Delivery Issue Nigeria - Glo Mobile
Resolved - This incident has now been resolved.

Incident Start Time: 2023-07-26 00:51 UTC
Incident End Time: 2023-07-26 06:04 UTC
Jul 26, 08:13 UTC
Update - We are continuing to investigate this issue.
Jul 26, 05:26 UTC
Update - We are continuing to investigate this issue.
Jul 26, 02:01 UTC
Investigating - We are currently observing delivery issues towards Nigeria - Glo Mobile

Incident Start Time: 2023-07-26 00:51 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts to/from Glo Mobile
Jul 26, 01:51 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No:CHG000008484291
Completed - The scheduled maintenance has been completed.
Jul 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 UTC
Update - Update:
Services :: DI SMS 365
Ref Number ::CHG000008484291

Start Date and Time (GMT):: 26 July 2023 00:00 Hrs.
End Date and Time (GMT) :: 26 July 2023 07:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 14:39 UTC
Update - Update:
Services :: DI SMS 365
Ref Number ::CHG000008484291

Start Date and Time (GMT):: 26 July 2023 00:00 Hrs.
End Date and Time (GMT) :: 26 July 2023 07:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 14:23 UTC
Scheduled - Services :: DI SMS 365
Ref Number ::CHG000008484291

Start Date and Time (GMT):: 25 July 2023 3:00 Hrs.
End Date and Time (GMT) :: 25 July 2023 9:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 14:15 UTC
Delivery Issue France - Legos France
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-26 01:58 UTC
Incident End Time: 2023-07-26 02:46 UTC
Jul 26, 03:04 UTC
Update - We are continuing to investigate this issue.
Jul 26, 02:52 UTC
Investigating - We are currently observing delivery issues towards France - Legos France.

Incident Start Time: 2023-07-26 01:58 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 26, 02:41 UTC
DI LTE 365 | Operator Services || Software upgrade activity || Ref # INC000010362379
Completed - The scheduled maintenance has been completed.
Jul 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:01 UTC
Scheduled - Services :: DI LTE 365
Reference :: INC000010362379

Start Date and Time (GMT):: 25 July 2023 22:00 Hrs.
End Date and Time (GMT) :: 26 July 2023 01:00 Hrs.

Impact
DI LTE 365: We do not foresee any interruption at all. In case of unforeseen events, the rest of our DRAs will handle this traffic until DRA102 is up again.

Description:

Performing software upgrade activities on the storage infrastructure that hosts DRA102 (Frankfurt).

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 5, 06:51 UTC
Jul 25, 2023
Delivery Issue - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-25 21:59 UTC
Incident End Time: 2023-07-25 23:24 UTC
Jul 25, 23:39 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-25 21:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Jul 25, 22:29 UTC
Delivery Issue - Asia Cell Iraq
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-25 14:57 UTC
Incident End Time: 2023-07-25 20:09 UTC
Jul 25, 20:46 UTC
Update - We are continuing to investigate this issue.
Jul 25, 19:02 UTC
Investigating - Delivery Issue - Asia Cell Iraq

We are currently observing delivery issues towards Asia Cell - Iraq

Incident Start Time: 2023-07-25 14:57 UTC

Impact: Clients may observe delayed or failed MT/DR/MO towards/from Asia Cell - Iraq.

We will update as soon as we have more information.
Jul 25, 17:54 UTC
WhatsApp Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Jul 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-07-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Jun 30, 12:17 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Jul 25, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:01 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-07-25 03:00 AM UTC
End Time: 2023-07-25 09:00 AM UTC

Impact MT: Potential MT delays or failures towards AT&T
Impact MO: Potential MO delays or failures from AT&T
Jul 21, 11:18 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No:CHG000008441903
Completed - The scheduled maintenance has been completed.
Jul 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 01:23 UTC
Update - Update:
Services :: DI SMS 365
Ref Number :: CHG000008441903

Start Date and Time (GMT):: 25 July 2023 3:00 Hrs.
End Date and Time (GMT) :: 25 July 2023 9:00 Hrs.
Jul 20, 14:11 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: CHG000008441903

Start Date and Time (GMT):: 25 July 2023 3:00 Hrs.
End Date and Time (GMT) :: 25 July 2023 9:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 12:46 UTC
WhatsApp Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Jul 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-07-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Jun 30, 12:16 UTC
DI MMS 365 - MM7 | Operator Services | Application Maintenance | PCR Number # PCRSDI-10603
Completed - The scheduled maintenance has been completed.
Jul 25, 08:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-10603

Start Date and Time (GMT):: 2023-07-25 06:00 Hrs.
End Date and Time (GMT):: 2023-07-25 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Jul 24, 22:40 UTC
DI SMS 365 | Enterprise Messaging & Operator Services | TLS Certificate Renewal | PCR Number # PCRSDI-10616
Completed - Dear Clients,

The maintenance activity PCRSDI-10616 has been completed successfully.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jul 25, 04:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 04:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10616

Start Date and Time (GMT):: 25 July 2023, 04:00 Hrs.
End Date and Time (GMT):: 25 July 2023, 08:00 Hrs.

Description:

We will be deploying an extended TLS certificate for the Sinch DI Report Manager on the 25th of July 2023 at 04:00 UTC. The TLS certificate is used to access Report Manager via a browser using the URL.

• https://us-rm.portal.sdi.sinch.com/modules/base/login.html

Impact:
There will be no impact as the Report Manager is accessed via browser and most modern browsers will seamlessly update the TLS certificate.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jul 24, 08:44 UTC
Delivery Issue - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-24 21:59 UTC
Incident End Time: 2023-07-24 23:01 UTC
Jul 25, 00:44 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-24 21:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Jul 24, 22:12 UTC
Jul 24, 2023
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Jul 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenances at the times specified below:

Start Time: 2023-07-24 03:00 AM UTC
End Time: 2023-07-24 09:00 AM UTC

Start Time: 2023-07-25 03:00 AM UTC
End Time: 2023-07-25 09:00 AM UTC

Start Time: 2023-07-26 03:00 AM UTC
End Time: 2023-07-26 09:00 AM UTC

Start Time: 2023-07-27 03:00 AM UTC
End Time: 2023-07-27 09:00 AM UTC

Start Time: 2023-07-28 03:00 AM UTC
End Time: 2023-07-28 09:00 AM UTC

Impact MT: Potential MT delays or failures towards AT&T
Impact MO: Potential MO delays or failures from AT&T
Jul 21, 11:18 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: CHG000008441918
Completed - The scheduled maintenance has been completed.
Jul 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: CHG000008441918

Start Date and Time (GMT):: 24 July 2023 3:00 Hrs.
End Date and Time (GMT) :: 24 July 2023 9:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in the United States has advertised of conducting a Maintenance work. During the maintenance window, partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 12:19 UTC
Delivery Issue - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-23 21:59 UTC
Incident End Time: 2023-07-24 00:12 UTC
Jul 24, 00:52 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-23 21:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Jul 23, 22:19 UTC
Jul 23, 2023
Delivery Issue US - AT&T / T-Mobile / Verizon
Resolved - This incident has been resolved.
Jul 23, 20:43 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-07-23 05:32 UTC
Incident End Time: 2023-07-23 19:48 UTC
Jul 23, 20:30 UTC
Update - We are continuing to investigate this issue.
Jul 23, 19:13 UTC
Update - We are continuing to investigate this issue.
Jul 23, 11:09 UTC
Update - We are continuing to investigate this issue.
Jul 23, 08:21 UTC
Investigating - We are currently observing delivery issues towards AT&T / T-Mobile / Verizon US.

Incident Start Time: 2023-07-23 05:32 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 23, 06:37 UTC
DI SMS 365 | Operator Services | Delay in delivery of MO, MT and DLR | TT# MNOC-49304
Resolved - Dear Client,

We are writing you to inform that the 3rd party vendor in their triage forced shutdown secondary network path to Sinch and rerouted all traffic via primary network path in order to bring on a restoration. This normalized connectivity and traffic that were held in queue cleared.

Final health checks and monitoring are underway to assure a full normalcy but we are closing the incident indicating this is resolved now.

Incident End Date & Time (GMT) : 23 July 2023, 19:03 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'Support' from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 23, 19:16 UTC
Update - Dear Clients,

Our technical team is actively working to resolve this issue and implementing all the necessary measures to restore normal message delivery as quick as possible.
Our customers messages are held in our platform are gradually decreasing.

We are closely monitoring the situation to ensure a swift resolution and restore normal message delivery as soon as possible.
We appreciate your patience and understanding during this situation. We will communicate further update as soon as new information becomes available.
Jul 23, 17:12 UTC
Update - Dear Clients,

Our 3rd party vendor has rolled back the change / maintenance conducted in order to bring on a remediation to the problem.
We are still actively engaged with 3rd party technical team triaging further connectivity issues.
Our customers messages are held in our platform / product and therefore none of the messages submitted are lost. We are confident of delivering the messages in queue upon restoring normalcy. Therefore, delay in delivery of MT messages is expected due to this incident.

We are closely monitoring the situation to ensure a swift resolution and restore normal message delivery as soon as possible.

We appreciate your patience and understanding during this situation. We will communicate further update as soon as new information becomes available.
Jul 23, 13:49 UTC
Update - Dear Clients,

During a recent scheduled maintenance activity by our third-party vendor, an unforeseen technical complication has led to a delay in the timely delivery of messages.
Our technical team is actively collaborating with the third-party vendor to investigate the root cause of the issue and implement the necessary corrective measures. We are closely monitoring the situation to ensure a swift resolution and restore normal message delivery as soon as possible.

We are in constant communication with the third-party vendor to expedite the resolution process and minimize any further impact.

We appreciate your patience and understanding during this situation. We will communicate further update as soon as new information becomes available.
Jul 23, 11:59 UTC
Update - Dears,

The issue is due to an ongoing maintenance at one of our 3rd party Vendor . It will get resolved once the maintenance gets over.
We continue to monitor the status and keep you posted. As they are doing change work on one by one connection.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 23, 07:49 UTC
Update - We are continuing to investigate this issue.
Jul 23, 06:39 UTC
Investigating - Ticket Number :: MNOC-49304
Services:: DI SMS 365-Operator Services

Description ::
Our monitoring indicates that mobile terminating (MT ) messages are being held from processing and delivering due to downstream connectivity anomalies and therefore, few of our customers may observe MO, MT, DR delays. Our Support Groups are actively triaging on priority for a restoration / remediation.

As we make more progress, we'll keep you informed

Impact ::
Mobile Terminating (MT) Traffic: Delay in Delivery
Mobile Originated (MO) Traffic: Delay in Delivery
DR Notification : Delay in Delivery

Incident Start Date & Time (GMT) : 23 July 2023, 05:40 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 23, 06:38 UTC
Jul 22, 2023
Delivery Issues Germany - Lycamobile Germany
Resolved - This incident is resolved.

We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-22 21:59 UTC
Incident End Time: 2023-07-22 23:17 UTC
Jul 22, 23:32 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-22 21:59 UTC
Jul 22, 22:14 UTC
Delivery Issue Germany-Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-21 21:59 UTC
Incident End Time: 2023-07-21 23:17 UTC
Jul 22, 00:04 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-21 21:59 UTC
Jul 21, 22:19 UTC
Jul 21, 2023
Delivery Issue Nigeria - Glo Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-21 12:25 UTC
Incident End Time: 2023-07-21 16:00 UTC
Jul 21, 22:15 UTC
Update - We are continuing to investigate this issue.
Jul 21, 17:01 UTC
Update - We are continuing to investigate this issue.
Jul 21, 14:02 UTC
Investigating - We are currently observing delivery issues towards Nigeria - Glo Mobile

Incident Start Time: 2023-07-21 12:25 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts to/from Glo Mobile
Jul 21, 12:48 UTC
Delivery Issue United Kingdom - Virgin Mobile
Resolved - This incident has been resolved.

VMO2 have confirmed that, as their O2 SMSC was not receiving an acknowledge from their Virgin SMSC, messages towards Virgin subscribers were sent into a retry pattern.
This has resulted in multiple deliveries of the same SMS, only one DR would have been received in these instances. As such, end users may have complained about multiple SMS delivery during the period of this VMO2 incident.
Sinch have observed stable service since 22:00 UTC on 17th July. Incident closed but further feedback has been requested, by Sinch, from VMO2.

Incident Start Time: 2023-07-14 13:02 UTC
Incident End Time: 2023-07-17 22:00 UTC
Jul 21, 10:24 UTC
Update - We are continuing to monitor for any further issues.
Jul 20, 12:08 UTC
Update - We are continuing to monitor for any further issues.
Jul 19, 11:02 UTC
Monitoring - VirginMedia O2 confirmed the issue was resolved, at 22:00 UTC 17th July, by the carrier they use between their O2 and Virgin Mobile networks.
Sinch is still seeking further information from VirginMedia O2 on this incident.
DR's from the time of the incident continue to deliver to Sinch.
Jul 18, 08:19 UTC
Update - We are continuing to investigate this issue.
Jul 18, 08:04 UTC
Update - We are continuing to investigate this issue.
Jul 17, 07:01 UTC
Update - We are continuing to investigate this issue.
Jul 16, 10:01 UTC
Update - We are continuing to investigate this issue.
Jul 15, 09:05 UTC
Update - We are continuing to investigate this issue.
Jul 15, 01:02 UTC
Update - We are continuing to investigate the issue.
Jul 14, 20:46 UTC
Update - We are continuing to investigate the issue.
Jul 14, 18:10 UTC
Investigating - We are currently observing delivery issues towards United Kingdom - Virgin Mobile

Incident Start Time: 2023-07-14 13:02 UTC

Impact: Delayed MT's, Missing delivery receipts, Late delivery receipts

We will update as soon as we have more information.
Jul 14, 16:39 UTC
Delivery Issue Germany-Lycamobile Germany
Resolved - This incident has been resolved.
Jul 21, 01:46 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-07-20 21:59 UTC
Incident End Time: 2023-07-20 23:30 UTC
Jul 21, 01:46 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-20 21:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Jul 20, 22:21 UTC
Jul 20, 2023
DI MMX 365 | Operator Services | Application Maintenance | PCR Number # PCRSDI-10602
Completed - The scheduled maintenance has been completed.
Jul 20, 08:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:01 UTC
Scheduled - Services :: DI MMX 365
PCR Number :: PCRSDI-10602

Start Date and Time (GMT):: 20 July 2023 06:00 Hrs.
End Date and Time (GMT):: 20 July 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Jul 14, 16:21 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Jul 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-07-20 03:00 AM UTC
End Time: 2023-07-20 07:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Jun 29, 09:55 UTC
Delivery Issue Singapore - M1 Singapore
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-20 02:59 UTC
Incident End Time: 2023-07-20 03:53 UTC
Jul 20, 04:43 UTC
Investigating - We are currently observing delivery issues towards Singapore - M1 Singapore

Incident Start Time: 2023-07-20 02:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 20, 03:16 UTC
Jul 19, 2023
Delivery Issue Germany - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-19 21:59 UTC
Incident End Time: 2023-07-19 23:14 UTC
Jul 19, 23:36 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-19 21:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Jul 19, 22:19 UTC
MMS Delivery Issue United States - Verizon, AT&T, and T-Mobile
Resolved - This incident has been resolved.

Start Time: 2023-07-19 16:00 UTC
End Time: 2023-07-19 17:56 UTC
Jul 19, 20:37 UTC
Investigating - We are currently observing delivery issues for MMS towards United States - Verizon, AT&T, and T-Mobile.

Impact: Delayed MMS MT's, Delayed MMS MO's, Missing delivery receipts, Late delivery receipts

Affected Networks MMS 10DLC: AT&T and Verizon.
Affected Networks MMS Toll-Free: AT&T, Verizon, and T-Mobile

We will update as soon as we have more information.
Jul 19, 17:44 UTC
Delivery Issue Sierra Leone - Africell
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-18 20:54 UTC
Incident End Time: 2023-07-18 10:35 UTC
Jul 19, 18:55 UTC
Update - We are continuing to investigate this issue.
Jul 19, 17:03 UTC
Update - We are continuing to investigate this issue.
Jul 19, 06:14 UTC
Update - We are continuing to investigate this issue.
Jul 19, 01:21 UTC
Update - We are continuing to investigate this issue.
Jul 18, 23:01 UTC
Investigating - We are currently observing delivery issues towards Sierra Leone - Africell

Incident Start Time: 2023-07-18 20:54 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 18, 21:25 UTC
Jul 18, 2023
Delivery Issue Germany - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-18 21:58 UTC
Incident End Time: 2023-07-18 23:29 UTC
Jul 18, 23:55 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-18 21:58 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Jul 18, 22:30 UTC
External Maintenance - RE - SFR
Completed - The scheduled maintenance has been completed.
Jul 18, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:31 UTC
Scheduled - SFR Reunion has scheduled a maintenance.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Maintenance start time: 2023-07-18 18:30 UTC
Maintenance end time: 2023-07-19 00:00 UTC
Jun 23, 12:44 UTC
DI MMX 365 | Operator Services | Application Maintenance | PCR Number # PCRSDI-10601
Completed - The scheduled maintenance has been completed.
Jul 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:00 UTC
Scheduled - Services :: DI MMX 365
PCR Number :: PCRSDI-10601

Start Date and Time (GMT):: 18 July 2023 14:00 Hrs.
End Date and Time (GMT):: 18 July 2023 18:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Jul 14, 16:12 UTC
Delivery Issue Mexico - Izzi
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-17 16:29 UTC
Incident End Time: 2023-07-18 14:58 UTC
Jul 18, 15:13 UTC
Update - We are continuing to investigate this issue.
Jul 18, 06:11 UTC
Update - We are continuing to investigate this issue.
Jul 18, 01:29 UTC
Update - We are continuing to investigate this issue.
Jul 17, 23:03 UTC
Investigating - We are currently observing delivery issues towards Mexico - Izzi.

Incident Start Time: 2023-07-17 16:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 17, 21:49 UTC
Delivery Issue France - Orange France
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-18 08:51 UTC
Incident End Time: 2023-07-18 10:35 UTC
Jul 18, 11:17 UTC
Investigating - We are currently observing delivery issues towards France - Orange France.

Incident Start Time: 2023-07-18 08:51 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 18, 09:27 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR Traffic | TT# MNOC-49216
Resolved - Dear client,

All the queues are processed and cleared.
Jul 18, 00:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 21:39 UTC
Investigating - Ticket Number :: MNOC-49216
Services:: DI SMS 365 (SMSx)

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents affecting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Mon Jul 17 20:00:09 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 17, 20:22 UTC
Jul 17, 2023
Delivery Issue Germany - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-17 21:59 UTC
Incident End Time: 2023-07-17 23:08 UTC
Jul 17, 23:32 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-17 21:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 17, 22:25 UTC
Sinch Scheduled Maintenance - Legacy US Redhot XML
Completed - We are writing to inform that this maintenance has been cancelled for now.

We will provide further information in a new update when the new date for the maintenance has been set.
Jul 17, 23:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 14:38 UTC
Scheduled - Dear Client,

In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.

Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.

Start Time: 2023-07-18 09:00 UTC
End Time: 2023-07-18 10:00 UTC

Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.

New IP Addresses: 54.173.29.238, 52.8.59.118, 20.57.179.10, 20.64.177.172 , 20.57.134.31

FQDNs Affected:
xml.us.mblox.com
xml7.us.mblox.com
xml6.us.mblox.com
xml5.us.mblox.com
xml4.us.mblox.com
xml3.us.mblox.com
xml2.us.mblox.com
xml001.us.mblox.com
ssl-xml.us.mblox.com
xml001.qsv.us.mblox.com
xml001.nj2.us.mblox.com
xml001.us1.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact your account manager or support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jun 22, 15:58 UTC
Sinch Scheduled Maintenance - Legacy EU Redhot XML
Completed - We are writing to inform that this maintenance has been cancelled for now.

We will provide further information in a new update when the new date for the maintenance has been set.
Jul 17, 23:19 UTC
Scheduled - Dear Client,

In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.

Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.

Start Time: 2023-07-20 00:00 UTC
End Time: 2023-07-20 01:00 UTC

Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.

New IP Addresses: 193.111.75.4, 193.201.153.2

FQDNs Affected:
xml.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact your account manager or support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jun 22, 16:02 UTC
MMS Issues - Global
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-14 19:00 UTC
Incident End Time: 2023-07-14 19:10 UTC
Jul 17, 15:27 UTC
Update - We are continuing to work on a fix for this issue.
Jul 16, 19:02 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 18:04 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 09:06 UTC
Update - We are continuing to investigate this issue.
Jul 15, 04:51 UTC
Update - We are continuing to investigate this issue.
Jul 15, 01:01 UTC
Identified - Dear Client,

We are writing you today to retroactively inform you of an issue with our MMS Platform. Between 19:00 and 19:10 UTC we've observed an increase in HTTP 504 Rejections with inbound API Calls. Sinch is presently investigating this in more detail.

Incident Start Time: 2023-07-14 19:00 UTC
Incident End Time: 2023-07-14 19:10 UTC

Impact: Clients may have observed HTTP 504 rejections when submitting to the Sinch MMSC.

We appreciate your understanding, if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jul 14, 21:36 UTC
Sinch Emergency Network Maintenance - US3 Site
Completed - The scheduled maintenance has been completed.
Jul 17, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 UTC
Scheduled - We are writing to inform you of an emergency network maintenance at our US3 Site during the times specified below.

Type: Scheduled Network Maintenance

Start Time: 2023-07-17 08:00 UTC
End Time: 2023-07-17 11:00 UTC

Impact: Clients may experience MT delays towards Freedom Mobile Canada, Venezuela (Telefonica), Panama and Mexico.

Impacted FQDNs:
us3.smpp.api.sinch.com
smpp-us3.clxcommunications.com
us3.smpp.api.sinch.com
http-us3.clxcommunications.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com
enum-us3.clxcommunications.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jul 11, 09:17 UTC
Jul 16, 2023
Delivery Issue Germany - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-16 21:57 UTC
Incident End Time: 2023-07-16 23:33 UTC
Jul 16, 23:45 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-07-16 21:57 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 16, 22:15 UTC
|| RESCHEDULE || DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000010375713
Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 UTC
Scheduled - Services :: DI LTE 365
Ref Number :: INC000010375713

Start Date and Time (GMT):: July 16, 2023 02:00 GMT.
End Date and Time (GMT) :: July 16, 2023 04:00 GMT.

Description:
Our partner will be performing IOS Upgrade for router in Frankfurt

Impact:
Customers may experience 60 minutes of interruption.
There is secondary link in Amsterdam which will take the traffic.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 11, 16:39 UTC
Jul 15, 2023
Planned Outage - Iraq ITPC
Completed - The scheduled maintenance has been completed.
Jul 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:00 UTC
Scheduled - ITPC Iraq has scheduled a maintenance.
Impact: All internet services.

Due to final examinations in Iraq, all internet services will be shut down during the following time frames.

Maintenance start time: 2023-07-15 - 01:00 UTC
Maintenance end time: 2023-07-15 - 05:00 UTC
Jun 26, 09:03 UTC
Jul 14, 2023
Service Degradation - Dashboard
Resolved - This incident has been resolved.

End Time: 2023-07-14 12:04 UTC
Jul 14, 14:09 UTC
Update - We are continuing to investigate this issue.
Jul 14, 06:12 UTC
Update - We are continuing to investigate this issue.
Jul 14, 01:02 UTC
Update - We are continuing to investigate this issue.
Jul 13, 21:06 UTC
Investigating - We are writing to inform you that we are currently experiencing service degradation for the Verification page on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may not be able to access the Verification page on https://dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Jul 13, 19:59 UTC
Delivery Issue Taiwan
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-13 14:57 UTC
Incident End Time: 2023-07-14 03:43 UTC
Jul 14, 06:20 UTC
Update - We are continuing to investigate this issue.
Jul 14, 01:02 UTC
Update - We are continuing to investigate this issue.
Jul 13, 20:01 UTC
Update - We are continuing to investigate this issue.
Jul 13, 17:55 UTC
Investigating - We are currently observing delivery issues towards Taiwan.

Incident Start Time: 2023-07-13 14:57 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts
Jul 13, 16:11 UTC
Jul 13, 2023
Sinch Scheduled Maintenance - BR2 Site
Completed - The scheduled maintenance has been completed.
Jul 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 UTC
Scheduled - We have a planned maintenance window for our BR2 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2023-07-13 07:00 - 12:00 UTC
Affected site: BR2

SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Jun 19, 09:59 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Jul 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2023-07-13 03:00 AM UTC
End Time: 2023-07-13 07:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Jun 29, 09:45 UTC
Delivery Issue Turkey
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-12 08:30 UTC
Incident End Time: 2023-07-13 01:57 UTC
Jul 13, 04:31 UTC
Update - We are continuing to investigate this issue.
Jul 12, 19:33 UTC
Update - We are continuing to investigate this issue.
Jul 12, 14:02 UTC
Update - We are continuing to investigate this issue.
Jul 12, 11:04 UTC
Investigating - We are currently observing delivery issues towards Turkey.

Incident Start Time: 2023-07-12 08:30 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jul 12, 09:30 UTC
Jul 12, 2023
Sinch Scheduled Maintenance - BR1 Site
Completed - The scheduled maintenance has been completed.
Jul 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 UTC
Scheduled - We have a planned maintenance window for our BR1 site where we are upgrading the SMSC software.

Maintenance Window:
Date/time: 2023-07-12 07:00 - 12:00 UTC
Affected site: BR1

SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Jun 19, 09:58 UTC
Delivery Issue USA - US-Cellular
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-12 07:04 UTC
Incident End Time: 2023-07-12 09:47 UTC
Jul 12, 11:20 UTC
Update - We are continuing to investigate this issue.
Jul 12, 09:02 UTC
Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Incident Start Time: 2023-07-12 07:04 UTC

We will update as soon as we have more information.
Jul 12, 07:38 UTC
Sinch Planned Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Jul 12, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:02 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-07-12 08:00 UTC
End Time: 2023-07-12 11:00 UTC

Impact MMS: MMS US, MMS AU. We expect less five than minutes of downtime. Queued messages will be processed post upgrade.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jun 20, 04:57 UTC
Conversation API Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Jul 12, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-07-12 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 30, 12:09 UTC
Delivery Issue Congo - Africell
Resolved - This incident has been resolved.

Incident Start Time: 2023-07-10 20:30 UTC
Incident End Time: 2023-07-12 09:16 UTC
Jul 12, 09:44 UTC
Update - We are continuing to investigate this issue.
Jul 12, 03:18 UTC
Update - We are continuing to investigate this issue.
Jul 11, 17:44 UTC
Update - We are continuing to investigate this issue.
Jul 11, 14:00 UTC
Update - We are continuing to investigate this issue.
Jul 11, 10:03 UTC
Investigating - We are currently observing delivery issues towards Congo - Africell

Incident Start Time: 2023-07-10 20:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jul 11, 08:24 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Jul 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:02 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-07-12 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 30, 12:07 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Application Maintenance | PCR Number #PCRSDI-10583
Completed - The scheduled maintenance has been completed.
Jul 12, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-10583

Start Date and Time (GMT):: 12 Jul 2023 06:00 Hrs.
End Date and Time (GMT):: 12 Jul 2023 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Message Manager : Not Impacted
Report Manager : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out deployment activity on our internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 7, 18:08 UTC
Planned Outage - Iraq ITPC
Completed - The scheduled maintenance has been completed.
Jul 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 UTC
Scheduled - ITPC Iraq has scheduled a maintenance.
Impact: All internet services.

Due to final examinations in Iraq, all internet services will be shut down during the following time frames.

Maintenance start time: 2023-07-12 - 01:00 UTC
Maintenance end time: 2023-07-12 - 05:00 UTC
Jun 26, 09:02 UTC
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