Delivery Issue Brazil - SurfTelecom
Update - We are continuing to investigate this issue.
Apr 20, 2025 - 06:12 UTC
Update - We are continuing to investigate this issue.
Apr 19, 2025 - 22:01 UTC
Update - We are continuing to investigate this issue.
Apr 19, 2025 - 17:25 UTC
Update - We are continuing to investigate this issue.
Apr 19, 2025 - 14:29 UTC
Investigating - We are currently observing delivery issues in Brazil - SurfTelecom.

Incident Start Time: 2025-04-16 14:50 UTC

Impact is limited to a subset of the traffic.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 19, 2025 - 12:56 UTC
Delivery Issue United States - AT&T
Update - We are continuing to work on a fix for this issue.
Apr 19, 2025 - 15:05 UTC
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 14:50 UTC
Update - We are continuing to work on a fix for this issue.
Apr 17, 2025 - 19:25 UTC
Identified - The issue has been identified and our engineers are working with a fix.
Apr 16, 2025 - 18:33 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2025 - 17:08 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2025 - 05:09 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2025 - 01:01 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2025 - 22:06 UTC
Investigating - We are currently observing delivery issues for 10DLC in United States - AT&T.

Incident Start Time: 2025-04-15 15:00 UTC

Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 15, 2025 - 19:40 UTC
External Connectivity Degraded Performance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - LATAM ? Degraded Performance
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Degraded Performance
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Conversation API Operational
Core ? Operational
WhatsApp Operational
SMS Operational
RCS Operational
MMS Operational
Messenger Operational
Instagram Operational
Viber Bot Operational
Viber Messaging Operational
Telegram Operational
Kakaotalk Operational
Line Operational
WeChat Operational
Apple Messages Operational
Omnichannel Connector ? Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Messaging APIs Operational
SMPP - US ? Operational
SMPP - EU ? Operational
SMPP - AU ? Operational
SMPP - CA ? Operational
SMPP - BR ? Operational
HTTP - US ? Operational
HTTP - EU ? Operational
HTTP - AU ? Operational
HTTP - CA ? Operational
HTTP - BR ? Operational
REST - US ? Operational
REST - EU ? Operational
REST - AU ? Operational
REST - CA Operational
REST - BR ? Operational
MMS - US Operational
MMS - AU Operational
MMS - CA Operational
RCS - US Operational
RCS - EU Operational
SPAN - US Operational
SMS Template Management API - US ? Operational
US Disconnect File Service - US Operational
🔗 EXTERNAL - Campaign Registry status - US ? Operational
sFTP2SMS - BR ? Operational
SMS Template Management API - EU ? Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Bundles Provisioning API Operational
KakaoTalk Provisioning API Operational
RCS Provisioning API Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Contact Pro Operational
Contact Pro - AF (South Africa) Operational
Contact Pro - AU (Australia) Operational
Contact Pro - EU (Europe) Operational
Contact Pro - NA (North America) Operational
Migrated APIs Operational
Redhot XML (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Dashboard.sinch.com Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Fax API (Beta) ? Operational
API ? Operational
Inbound Faxing Operational
Outbound Faxing Operational
Notifications ? Operational
Fax to Email ? Operational
User Interface ? Operational
Sinch Engage Operational
The Hub Operational
Rest API Operational
Webhooks Operational
SMPP Operational
Sinch Engage Integrations Operational
Shopify Operational
Hubspot Operational
Netsuite Operational
Zoho CRM Operational
Big Commerce Operational
Salesforce Operational
Active Campaign Operational
Microsoft Dynamics Operational
Number Lookup API v2 (Beta) Operational
API ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DI MMS 365 (MMX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11667 Apr 22, 2025 06:00-10:00 UTC

Services :: DI MMS 365 (MMX)
PCR Number :: PCRSDI-11667

Start Date and Time (GMT) :: 22 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 22 April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 04, 2025 - 22:05 UTC

Scheduled Network Maintenance US3 Apr 22, 2025 09:00-10:00 UTC

Dear Client,

To optimize the stability of Sinch services, we will be performing network maintenance at our US3 site. Customer may experience brief connectivity drops during the maintenance.
Type: Emergency Maintenance

Affected site: US3
us3.smpp.api.sinch.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Apr 17, 2025 - 14:28 UTC

Conversation API Routine Maintenance - EU Apr 23, 2025 08:00-09:00 UTC

We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-04-23 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Mar 31, 2025 - 12:07 UTC

Conversation API Routine Maintenance - US Apr 23, 2025 09:00-10:00 UTC

We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-04-23 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Mar 31, 2025 - 12:09 UTC

External Maintenance - US Apr 24, 2025 03:00-10:00 UTC

Our external supplier has scheduled a maintenance toward the US.
Impact: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.

Maintenance start time: 2025-04-24 03:00 UTC
Maintenance end time: 2025-04-24 10:00 UTC
Posted on Apr 11, 2025 - 11:59 UTC

Sinch Scheduled Maintenance - Self service (dashboard.sinch.com) Apr 24, 2025 04:00-05:00 UTC

We will perform a scheduled maintenance on a backend system for our self service components.

Start Time: 2025-04-24 04:00 UTC
End Time: 2025-04-24 05:00 UTC

Impacted services:
Customer Dashboard (dashboard.sinch.com): SMS, Numbers, Message Search and Login/Signup

During the maintenance customers may be unable to use the impacted services while the change is being implemented.

If you have any questions or concerns please contact support@sinch.com
Posted on Apr 08, 2025 - 15:22 UTC

DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11651 Apr 27, 2025 01:00-03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 02, 2025 - 09:12 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PCRSDI-11651

Start Date and Time (GMT)::27th Apr 2025 01:00 UTC.
End Date and Time (GMT):: 27th Apr 2025 03:00 UTC.

Description:
Migration from classic load balancer to application load balancer - retarus-us
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 28, 2025 - 15:23 UTC

Sinch Scheduled Maintenance - MMS Apr 29, 2025 07:00-10:00 UTC

Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2025-04-29 07:00 UTC
End Time: 2025-04-29 10:00 UTC

Impact MMS: MMS US, AU. We expect seventeen minutes downtime. Messages will be queued and delivered post deployment.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 07, 2025 - 15:48 UTC

Sinch Scheduled Maintenance - MMS May 6, 2025 08:00-11:00 UTC

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Maintenance - MMS
Start Time: 2025-05-06 08:00 UTC
End Time: 2025-05-06 11:00 UTC

Impact MMS: MMS US, MMS AU, MMS CA Messages will be Queued and will be processed post upgrade. We expect latency for maximum 20 minutes.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 10, 2025 - 14:40 UTC

Sinch Scheduled Maintenance - MMS May 7, 2025 08:00-11:00 UTC

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Maintenance - MMS
Start Time: 2025-05-07 08:00 UTC
End Time: 2025-05-07 11:00 UTC

Impact MMS: MMS US, MMS AU, MMS CA Messages will be Queued and will be processed post upgrade. We expect latency for maximum 20 minutes.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 10, 2025 - 14:41 UTC

Sinch Internal Maintenance - SSL Certificate Update May 27, 2025 03:00-05:00 UTC

Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.

Start Time: 2025-05-27 03:00 UTC
End Time: 2025-05-27 05:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients using callback.sinch.com certificate for mutual authentication.

callback.sinch.com

Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EgJ4-kRTgeRAmsQmgSMtNjMBUMxW1IGQ0A4_8bmxWU-jzw?e=9pLHpN

Link expires in 30 days please download certificates and save them on your end. Please reach out to support if link has expired.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Mar 18, 2025 - 17:14 UTC
Apr 20, 2025

Unresolved incident: Delivery Issue Brazil - SurfTelecom.

Apr 19, 2025
DI Message Manager | Enterprise Services | Planned Maintenance PCR # CHANGE-6308
Completed - The scheduled maintenance has been completed.
Apr 19, 19:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 19, 05:52 UTC
Scheduled - Scheduled:

Start Date and Time: 19-Apr-2025 - 18:00 UTC
End Date and Time : 19-Apr-2025 - 22:00 UTC

Description:

We will be performing a maintenance activity to upgrade Message Manager to version 6.1.2. This upgrade will contain enhancements to security features of Message Manager.

Action required: None.

Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Apr 16, 09:21 UTC
Apr 18, 2025
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:00 UTC
Scheduled - Application Maintenance
Fixing link for excel file on "DataFile"
Apr 18, 09:44 UTC
Apr 17, 2025
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 UTC
Scheduled - In the Audience UI, a loader is displayed when an audience file is downloading to give feedback to the user.
Apr 17, 12:48 UTC
Sinch Emergency Maintenance - SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Apr 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 UTC
Update - Dear Client,

We are writing to inform you that the scope of the concerned maintenance activity has been changed. Kindly find the updated maintenance details below:

Sinch will be performing an emergency maintenance to renew the SSL certificate for the following endpoint:

*.sms.api.sinch.com

Type: Emergency Maintenance
Maintenance: SSL Certificate Update
Start Time: 2025-04-17 08:00 UTC
End Time: 2025-04-17 12:00 UTC

Impact: *.sms.api.sinch.com endpoint

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Download the certificate files here:

*.sms.api.sinch.com
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkI7VGMU3llJuhf7QnN5LlgB19tgCWLtze7vdw35y2RKmw?e=ZcAJPD

Please contact support@sinch.com should you require further information or assistance.
Apr 10, 16:26 UTC
Scheduled - Dear Client,

Sinch will be performing an emergency maintenance to renew the SSL certificate for the following endpoints:

*.sms.api.sinch.com
*.sms.sdi.sinch.com

Type: Emergency Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2025-04-17 08:00 UTC
End Time: 2025-04-17 12:00 UTC

Impact: *.sms.api.sinch.com and *.sms.sdi.sinch.com endpoints

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Download the certificate files here:

*.sms.api.sinch.com
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkI7VGMU3llJuhf7QnN5LlgB19tgCWLtze7vdw35y2RKmw?e=ZcAJPD

*.sms.sdi.sinch.com
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElZLzggbgUZKkYyLP-C32ngBU-Gw09OmVifW4RQjprU_ZA?e=VMZWqR

Please contact support@sinch.com should you require further information or assistance.
Apr 10, 15:29 UTC
Delivery Issue Brazil - Claro
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 16:08 UTC
Incident End Time: 2025-04-17 05:10 UTC
Apr 17, 10:43 UTC
Update - We are continuing to investigate this issue.
Apr 17, 02:09 UTC
Update - We are continuing to investigate this issue.
Apr 16, 22:08 UTC
Update - We are continuing to investigate this issue.
Apr 16, 19:01 UTC
Investigating - We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2025-04-16 16:08 UTC

Impact: Delayed MT's, Delayed MO's, Missing delivery receipts, Late delivery receipts.

We will update as soon as we have more information.
Apr 16, 17:04 UTC
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCRSDI-11692
Completed - The scheduled maintenance has been completed.
Apr 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 UTC
Scheduled - Services:: DI SMS 365 (SMSx)
PCR Number:: PCRSDI-11692

Start Date and Time (GMT) :: 17 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 17 April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 16, 14:59 UTC
Delivery Issue Telecel - Central African Republic.
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 23:47 UTC
Incident End Time: 2025-04-17 01:35 UTC
Apr 17, 03:12 UTC
Investigating - We are currently observing delivery issues in Telecel - Central African Republic.

Incident Start Time: 2025-04-16 23:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 17, 00:40 UTC
Delivery Issue Ghana - Vodafone
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 23:47 UTC
Incident End Time: 2025-04-17 01:45 UTC
Apr 17, 03:11 UTC
Monitoring - We can observe that performance is restored.

Incident Restoration Time: 2025-04-17 01:45 UTC

We will continue to monitor for any further disturbances.
Apr 17, 02:08 UTC
Investigating - We are currently observing delivery issues in Ghana - Vodafone.

Incident Start Time: 2025-04-16 23:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 17, 00:36 UTC
Delivery Issue Mali - Telecel
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 23:47 UTC
Incident End Time: 2025-04-17 01:20 UTC
Apr 17, 03:10 UTC
Monitoring - We can observe that performance is restored.

Incident Restoration Time: 2025-04-17 01:20 UTC

We will continue to monitor for any further disturbances.
Apr 17, 02:07 UTC
Investigating - We are currently observing delivery issues in Mali - Telecel.

Incident Start Time: 2025-04-16 23:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 17, 00:42 UTC
Apr 16, 2025
DI SMS 365 | Operator Services | Customer Support - Ticketing System down
Resolved - Dear Clients,

This issue has been resolved .

Start Date and Time(GMT): 16 April 2025 15:30 GMT
Start Date and Time(GMT): 16 April 2025 18:30 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Apr 16, 19:29 UTC
Update - We are continuing to investigate this issue.
Apr 16, 16:20 UTC
Update - We are continuing to investigate this issue.
Apr 16, 16:14 UTC
Update - We are continuing to investigate this issue.
Apr 16, 16:14 UTC
Investigating - Dear Client,

Incident Start Date and Time (GMT):: 16 April 2025 15:30 GMT

We are currently experiencing intermittent issues with the Jira Data Center, causing the service to go up and down. Our team is actively working on resolving the issue in collaboration with our vendor.
We’ll keep you updated as we learn more and appreciate your patience in the meantime

Impact: Responses or acknowledgments may not be received or get delayed.

We are investigating and will update you as soon there is more information available. Customers are recommended to reach Sinch Interconnect P2P Support via email at DI Operator Services NOC and via Hotline +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
Apr 16, 16:11 UTC
Sinch Dashboard
Resolved - This incident has been resolved.

Incident start time: 2025-04-16 at 15:14 UTC.
Incident end time: 2025-04-16 at 15:40 UTC.
Apr 16, 16:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 16:01 UTC
Investigating - Dear Client,

We are writing to inform you that we are experiencing intermittent outage for the Sinch dashboard.

Incident start time: 2025-04-16 at 15:14 UTC.

Our engineers are working to restore the service as soon as possible.

We apologize for any inconvenience this may have caused.
Apr 16, 15:49 UTC
Sinch Ticketing System
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 14:45 UTC
Incident End Time: 2025-04-16 16:10 UTC
Apr 16, 16:17 UTC
Investigating - We are informing you of an incident affecting our Ticketing System.

Incident Start Time: 2025-04-16 14:45 UTC
Impact: It may cause a delay in our responses. Sent in tickets will not be lost.

If you have any further questions or concerns, please reach out to support@sinch.com.
Apr 16, 15:41 UTC
Delivery Issue Brazil - TIM
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 03:21 UTC
Incident End Time: 2025-04-16 11:09 UTC
Apr 16, 12:10 UTC
Update - We are continuing to investigate this issue.
Apr 16, 07:27 UTC
Update - We are continuing to investigate this issue.
Apr 16, 05:21 UTC
Investigating - We are currently observing delivery issues in Brazil - TIM.

Incident Start Time: 2025-04-16 03:21 UTC

Impact: Delayed MT's, Delayed MO's, Missing delivery receipts, Late delivery receipts.

We will update as soon as we have more information.
Apr 16, 04:18 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 UTC
Scheduled - Internal changes preparing upcoming stat download file improvement
Apr 16, 08:39 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCRSDI-11680
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11680

Start Date and Time (GMT) :: 16 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 16 April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 11, 20:20 UTC
Delivery Issue Djibouti - Evatis
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-16 05:16 UTC
Incident Start Time: 2024-04-16 06:36 UTC
Apr 16, 07:08 UTC
Investigating - We are currently observing delivery issues in Djibouti - Evatis.

Incident Start Time: 2025-04-16 05:16 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 16, 05:56 UTC
Apr 15, 2025
Sinch Scheduled Maintenance - AU2 Site
Completed - The scheduled maintenance has been completed.
Apr 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:00 UTC
Scheduled - We plan to upgrade our SMSC software on our AU2 site during the below maintenance window:

Date/time: 2025-04-15 12:00 - 16:00 UTC
Affected site: AU2

SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Apr 1, 14:06 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking - Voice Termination Routing Updates
Completed - The scheduled maintenance has been completed.
Apr 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance - the scheduled work is to optimize our outbound voice routing. While we do not expect any impacts to your service, this is being sent as a courtesy notice in the event that you experience issues that extend beyond the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Apr 8, 22:38 UTC
Delivery Issue Brazil - Tim
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-15 03:01 UTC
Incident End Time: 2025-04-15 08:23 UTC
Apr 15, 11:25 UTC
Update - We are continuing to investigate this issue.
Apr 15, 07:16 UTC
Update - We are continuing to investigate this issue.
Apr 15, 05:13 UTC
Investigating - We are currently observing delivery issues in Brazil - Tim.

Incident Start Time: 2025-04-15 03:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 15, 03:52 UTC
Sinch Scheduled Maintenance - CA2 Site
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our CA2 site during the below maintenance window:

Date/time: 2025-04-15 07:00 - 11:00 UTC
Affected site: CA2

SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Apr 1, 14:07 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCRSDI-11679
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 20:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 20:13 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11679

Start Date and Time (GMT) :: 15 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 15 April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 11, 20:12 UTC
DI MMX 365 (MM4) | Operator Services | Application Maintenance | PCRSDI-11666
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 UTC
Scheduled - Services :: DI MMX 365 (MM4)
PCR Number :: PCRSDI-11666

Start Date and Time (GMT) :: 15 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 15 April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Possible Latency, Potential delay in delivery.
Mobile Originated (MO) Traffic : Possible Latency, Potential delay in delivery.
DR Notification : Possible Latency, Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.


Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 3, 21:36 UTC
DI SMS 365 | Operator Services | Delay in retrieving statistics from Report Manager | Ref Number: MNOC-58391
Resolved - Dear Clients,

This issue has been resolved. The the Statistics reported over Report Manager are updating correctly, and there is no delay in retrieving the data.

Start Date and Time(GMT): 14th April 2025 19:15 GMT
Start Date and Time(GMT): 14th April 2025 00:30 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Apr 15, 01:06 UTC
Investigating - Services :: DI SMS 365
Ref Number :: MNOC-58391

Start Date and Time(GMT): 14th April 2025 19:15 GMT

Description:
Our internal monitoring has alerted to an incident, that the Statistics reported over Report Manager are delayed and therefore customer may not be able to some of their latest transactions

We are treating this on priority and our supports are triaging for a recovery.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Apr 14, 20:05 UTC
Apr 14, 2025
Sinch Scheduled Maintenance - AU1 Site
Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:01 UTC
Scheduled - We plan to upgrade our SMSC software on our AU1 site during the below maintenance window:

Date/time: 2025-04-14 12:00 - 16:00 UTC
Affected site: AU1

SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Apr 1, 14:07 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 11:00 UTC
Scheduled - - Fix download of contact list on Audience
- Fix campaign analytics page
Apr 14, 10:07 UTC
DI SMS 365(iSMS) | Operator Services | Potential delay in delivery of MO, MT | TT# MNOC-58374
Resolved - We are pleased to inform that issue was resolved at 09:30 GMT. After brief monitoring, we confirm that the messages are getting processed. Thank you for your understanding.
Apr 14, 11:37 UTC
Update - The Traffic is resume back to normal and we are monitoring the traffic.
Apr 14, 09:39 UTC
Update - We are continuing to investigate this issue.
Apr 14, 08:15 UTC
Update - Ticket Number :: MNOC-58374
Services:: DI SMS 365(iSMS)

Impact ::

Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted


Description ::
We are writing to inform you that All customers will experience an impact for MO and MT messages due to some issue with internal server , Internal teams are proactively investigating the issue and will update on progress as soon as possible.


Incident Start Date & Time (GMT) : 14th Apr 2025 06:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.We are continuing to investigate this issue.
Apr 14, 08:15 UTC
Investigating - Ticket Number :: MNOC-58374
Services:: DI SMS 365(iSMS)

Impact ::

Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted


Description ::
We are writing to inform you that All customers will experience an impact for MO and MT messages due to some issue with internal server , Internal teams are proactively investigating the issue and will update on progress as soon as possible.


Incident Start Date & Time (GMT) : 14th Apr 2025 06:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Apr 14, 08:13 UTC
Delivery Issue Djibouti - Evatis
Resolved - This incident has now been resolved.

Incident Start Time: 2025-04-14 06:10 UTC
Incident End Time: 2025-04-14 10:46 UTC
Apr 14, 11:32 UTC
Update - We are continuing to investigate this issue.
Apr 14, 08:33 UTC
Investigating - We are currently observing delivery issues in Djibouti - Evatis.

Incident Start Time: 2025-04-14 06:10 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 14, 06:52 UTC
Sinch Scheduled Maintenance - CA1 Site
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our CA1 site during the below maintenance window:

Date/time: 2025-04-14 07:00 - 11:00 UTC
Affected site: CA1

SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Apr 1, 14:08 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Delivery Issue Sercomtel - Brazil
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-10 15:50 UTC.
Incident End Time: 2025-04-10 21:56 UTC.
Apr 11, 04:52 UTC
Update - We are continuing to investigate this issue.
Apr 10, 20:44 UTC
Update - We are continuing to investigate this issue.
Apr 10, 18:04 UTC
Investigating - We are currently observing delivery issues in Sercomtel - Brazil

Incident Start Time: 2025-04-10 15:50 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 10, 16:26 UTC
Delivery Issue USA - US Cellular
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-10 18:07 UTC
Incident End Time: 2025-04-11 00:04 UTC
Apr 11, 04:50 UTC
Update - We are continuing to investigate this issue.
Apr 11, 00:11 UTC
Update - We are continuing to investigate this issue.
Apr 10, 20:43 UTC
Investigating - We are currently observing delivery issues in USA - US Cellular.

Incident Start Time: 2025-04-10 18:07 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 10, 19:19 UTC
External Maintenance - Ooredoo Kuwait
Completed - The scheduled maintenance has been completed.
Apr 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 UTC
Scheduled - Ooredoo Kuwait has scheduled a maintenance.

Impact: Clients may experience delayed or failed SMS MT/MO traffic towards Ooredoo Kuwait

Maintenance start time: 2025-04-10 23:00 (UTC)
Maintenance end time: 2025-04-11 04:00 (UTC)
Apr 8, 20:29 UTC
Apr 10, 2025
Sinch Scheduled Maintenance - Internal Routing - Singapore
Completed - The scheduled maintenance has been completed.
Apr 10, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 12:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our internal routing towards Singapore at the times specified below.

Type: Scheduled Maintenance - Singapore
Start Time: 2025-04-10 12:00 UTC
End Time: 2025-04-10 15:00 UTC

Impact SMS: Clients may potentially experience intermittent delays in MTs and MOs to and from Singapore during a short period during the maintenance time window.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Mar 27, 20:28 UTC
Delivery Issue Brazil - Brisanet
Resolved - This incident has been resolved

Incident Start Time: 2025-04-09 14:02 UTC
Incident End Time: 2025-04-09 20:06 UTC
Apr 10, 05:52 UTC
Update - We are continuing to investigate this issue.
Apr 10, 02:06 UTC
Update - We are continuing to investigate this issue.
Apr 9, 20:42 UTC
Update - We are continuing to investigate this issue.
Apr 9, 18:18 UTC
Investigating - We are currently observing delivery issues in Brazil - Brisanet

Incident Start Time: 2025-04-09 14:02 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 9, 17:16 UTC
Delivery Issue Colombia - Claro
Resolved - We are writing to inform you that we experienced delivery issues towards Colombia - Claro.

Incident Start Time: 2025-04-10 04:02 UTC
Incident End Time: 2025-04-10 07:15 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Apr 10, 04:00 UTC
Apr 9, 2025
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:30 UTC
Scheduled - - Fix percentage display on heatmap for RCS
Apr 9, 14:18 UTC
Delivery Issue Brazil - TIM
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-09 02:45 UTC
Incident End Time: 2025-04-09 08:37 UTC
Apr 9, 11:12 UTC
Update - We are continuing to investigate this issue.
Apr 9, 05:12 UTC
Investigating - We are currently observing delivery issues in Brazil - TIM.

Incident Start Time: 2025-04-09 02:45 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 9, 03:47 UTC
Sinch Scheduled Maintenance - US7 Site
Completed - The scheduled maintenance has been completed.
Apr 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our US7 site during the below maintenance window:

Date/time: 2025-04-09 07:00 - 11:00 UTC
Affected site: US7

SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Mar 13, 16:26 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCRSDI-11659
Completed - The scheduled maintenance has been completed.
Apr 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11659

Start Date and Time (GMT) :: 09 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 09 April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 4, 21:56 UTC
Conversation API Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-04-09 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Mar 31, 12:08 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Apr 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-04-09 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Mar 31, 12:06 UTC
Apr 8, 2025
DI MMS 365 (MMX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11665
Completed - The scheduled maintenance has been completed.
Apr 8, 22:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 UTC
Scheduled - Services :: DI MMS 365 (MMX)
PCR Number :: PCRSDI-11665

Start Date and Time (GMT) :: 08 April 2025 21:00 Hrs.
End Date and Time (GMT) :: 09 April 2025 01:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 8, 00:50 UTC
Delivery Issue United States - T-Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-08 14:25 UTC

Incident End Time: 2025-04-08 18:40 UTC
Apr 8, 18:52 UTC
Update - We are continuing to investigate this issue.
Apr 8, 17:03 UTC
Investigating - We are currently observing delivery issues in United States - T-Mobile.

Incident Start Time: 2025-04-08 14:25 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 8, 15:56 UTC
Sinch Scheduled Maintenance - US3 Site
Completed - The scheduled maintenance has been completed.
Apr 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our US3 site during the below maintenance window:

Date/time: 2025-04-08 07:00 - 11:00 UTC
Affected site: US3

SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Mar 13, 16:23 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCRSDI-11653
Completed - The scheduled maintenance has been completed.
Apr 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:01 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11653

Start Date and Time (GMT) :: 08 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 08 April 2025 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 1, 21:31 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11663
Completed - The scheduled maintenance has been completed.
Apr 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:30 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11663

Start Date and Time (GMT):: 08 April 2025, 05:30 Hrs.
End Date and Time (GMT):: 08 April 2025, 09:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 8, 00:17 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCRSDI-11661
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11661

Start Date and Time (GMT) :: 08 April 2025 06:00 Hrs.
End Date and Time (GMT) :: 08 April 2025 07:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.


Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 3, 20:41 UTC
Apr 7, 2025
DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCRSDI-11671
Completed - The scheduled maintenance has been completed.
Apr 7, 22:50 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:50 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11671

Start Date and Time (GMT) :: 07 April 2025 18:00 Hrs.
End Date and Time (GMT) :: 07 April 2025 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Latency.
Mobile Originated (MO) Traffic : Potential Latency.
DR Notification : Potential Latency.
Report Manager Access : Not Impacted.
Report Manager Statistics : Not Impacted.


Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 7, 18:46 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:30 UTC
Scheduled - Application Maintenance
Apr 7, 14:24 UTC
Delivery Issue Congo (DRC) - Africell
Resolved - This incident has been resolved.

Incident Start Time: 2025-04-07 09:56 UTC
Incident End Time: 2025-04-07 12:58 UTC
Apr 7, 14:08 UTC
Update - We are continuing to investigate this issue.
Apr 7, 11:16 UTC
Investigating - We are currently observing delivery issues towards Congo (DRC) - Africell

Incident Start Time: 2025-04-07 09:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 7, 11:11 UTC
Campaigns Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:00 UTC
Scheduled - Application maintenance
Apr 7, 10:15 UTC
Sinch Scheduled Maintenance - US1 Site
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our US1 site during the below maintenance window:

Date/time: 2025-04-07 07:00 - 11:00 UTC
Affected site: US1

SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Mar 13, 16:21 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11644
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11644

Start Date and Time (GMT):: 7th April 2025 06:00 Hrs.
End Date and Time (GMT):: 7th April 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 7, 05:43 UTC
External Maintenance - US & CA
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Our external supplier has scheduled a maintenance toward the US and CA.
Impact: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada

Maintenance start time: 2025-04-07 04:00 UTC
Maintenance end time: 2025-04-07 10:00 UTC
Mar 26, 07:30 UTC
Sinch Contact Pro Quarterly Maintenance - NA
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2025-4-6 (Sunday) 1 AM UTC
End time: 2025-4-7 (Monday) 7 AM UTC

Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.

What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Mar 25, 12:42 UTC
Apr 6, 2025
Sinch Contact Pro Quarterly Maintenance - EU
Completed - The scheduled maintenance has been completed.
Apr 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 16:00 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2025-4-5 (Saturday) 4 PM UTC
End time: 2025-4-6 (Sunday) 10 PM UTC

Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.

What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Mar 25, 12:41 UTC
Sinch Contact Pro Quarterly Maintenance - AF
Completed - The scheduled maintenance has been completed.
Apr 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 16:01 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2025-4-5 (Saturday) 4 PM UTC
End time: 2025-4-6 (Sunday) 10 PM UTC

Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.

What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Mar 25, 12:38 UTC
Sinch Contact Pro Quarterly Maintenance - AU
Completed - The scheduled maintenance has been completed.
Apr 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 10:01 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2025-4-5 (Saturday) 10 AM UTC
End time: 2025-4-6 (Sunday) 4 PM UTC

Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.

What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Mar 25, 12:39 UTC
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