Investigating - Dear Client,

We are currently experiencing MMS rejections and delays towards the Sprint network for MMS traffic.

Incident Start time: 2020-11-24 01:00 UTC

We appreciate your patience and apologise for any inconvenience experienced while we are working with the carrier to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Nov 24, 01:13 UTC
Update - We are continuing to investigate this issue.
Nov 23, 14:03 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Vodafone Germany. The operator is currently working to resolve the issue.

Incident Start Time: 2020-11-23 12:50 UTC

Impact: Clients may observe delayed or failed MTs towards Vodafone Germany.

We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 23, 13:25 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Operational
SMS - EMEA ? Degraded Performance
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP Operational
REST Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Degraded Performance
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Degraded Performance
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Degraded Performance
Flash Call Verification Degraded Performance
SMS Verification Degraded Performance
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Reach platform maintenance Nov 24, 07:00-12:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2020-11-24 07:00 UTC
End Time: 2020-11-24 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Nov 4, 09:11 UTC
WhatsApp Routine Maintenance - EU Nov 24, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-11-24 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Nov 6, 09:49 UTC
WhatsApp Routine Maintenance - US Nov 24, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-11-24 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Nov 6, 09:50 UTC
Planned Maintenance - CA Sites Nov 25, 08:00-09:00 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-11-25 08:00-08:30 UTC
Affected Site: CA1-1

Window two:
2020-11-25 08:30-09:00 UTC
Affected Site: CA1-2
Posted on Nov 4, 09:09 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2020-11-26 06:00 UTC to 08:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components.

Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the fourth or fifth Thursday each month, between 06:00 UTC and 08:00 UTC.
Posted on Nov 4, 09:13 UTC
Planned Maintenance - AU Sites Nov 26, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-11-26 15:00-15:30 UTC
Affected Site: AU1-1

Window two:
2020-11-26 15:30-16:00 UTC
Affected Site: AU1-2
Posted on Nov 4, 09:10 UTC
Dear Client,

We will be performing a scheduled network maintenance at our EU2 site.

Type: Scheduled Maintenance - EU2 Site
Affected site: EU2

Start Time: 2020-12-02 01:00 UTC
End Time: 2020-12-02 03:00 UTC

Impact MT: Clients may experience MT and DLR delays towards Turkey during the maintenance.

Impact Legacy QOS-Lite SMPP and Redhot XML: Clients will be unable to connect to the EU2 API gateways.

SMPP FQDNs: smpp2.mblox.com, smpp4.mblox.com, smpp6.mblox.com
Redhot XML FQDNs: xml2.mblox.com, xml4.mblox.com, xml6.mblox.com, xml8.mblox.com, xml10.mblox.com, xml12.mblox.com, xml14.mblox.com, xml16.mblox.com, xml18.mblox.com

Corresponding redundant Legacy QOS-Lite SMPP and Redhot XML API gateways in EU1 will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.

Alternate SMPP FQDNs: smpp1.mblox.com, smpp3.mblox.com, smpp5.mblox.com
Alternate Redhot XML FQDNs: xml1.mblox.com, xml3.mblox.com, xml5.mblox.com, xml7.mblox.com, xml9.mblox.com, xml11.mblox.com, xml13.mblox.com, xml15.mblox.com, xml17.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,

Sinch
Posted on Nov 20, 10:19 UTC
Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenance at the time specified below.

Start Time: 2020-12-03 06:00 UTC
End Time: 2020-12-03 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Nov 3, 20:07 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the REST API Gateway during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Update
Start Time: 2021-01-19 01:00 UTC
End Time: 2021-01-19 02:00 UTC
Impact: Clients connecting to the REST API Gateway host below port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here: Link

eu.sms.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 6, 13:04 UTC
API Response Time - Connect
Fetching
API Response Time - Full
Fetching
Past Incidents
Nov 24, 2020

Unresolved incident: MMS Issues - Sprint US.

Nov 23, 2020
Resolved - This incident has been resolved. All queued ticket responses have been sent out at the incident end time specified below.

Incident Start Time: 2020-11-23 11:00 UTC
Incident End Time: 2020-11-23 16:30 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 23, 16:59 UTC
Investigating - Dear Client,

We are currently experiencing issues on our ticketing system.

Impact: responses or acknowledgements may not be received.

We are investigating and will update you as soon there is more information available.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 23, 15:58 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-20 07:00 UTC
End Time: 2020-11-20 11:00 UTC

Impact MT: Clients may experience delayed MTs towards the US and Canada
Impact MO: Clients may experience delayed MOs from the US and Canada
Impact DLR: Clients may experience delayed DRs from the US and Canada

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 19, 16:43 UTC
Resolved - This incident has been resolved.
Nov 20, 02:54 UTC
Update - We are continuing to monitor for any further issues.
Nov 20, 02:37 UTC
Update - We are continuing to monitor for any further issues.
Nov 20, 02:36 UTC
Monitoring - Dear Client,

The ISP has now confirmed that the issues are now resolved on their side. There were intermittent disconnects during this period. We had a period from 01:06 UTC to 01:31 UTC where connection was stable. Around 01:37 UTC the IPs behind the FQDNs were pointed to the secondary working DC which should have mitigated this if clients are using FQDNs honoring DNS.

Start Time: 2020-11-20 00:57 UTC
End Time: 2020-11-20 01:57 UTC

We appreciate your patience while our engineers worked to restore functionality.

Please contact support@sinch.com should you require further information or assistance.
Nov 20, 02:28 UTC
Update - We are continuing to investigate this issue.
Nov 20, 02:25 UTC
Investigating - We are currently experiencing a performance degradation EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.

SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)

Please contact support if you have any questions.
Nov 20, 01:55 UTC
Resolved - This incident has been resolved.
Nov 20, 01:47 UTC
Monitoring - This incident has been resolved.
We appreciate your patience while we worked to resolve the issue and apologize for any inconvenience this may have caused.

Start Time: 2020-08-20 00:55 UTC
End Time: 2020-08-20 01:25 UTC
Nov 20, 01:32 UTC
Investigating - Dear client

We are currently experiencing an outage on our EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.
Nov 20, 01:20 UTC
Resolved - This incident has been resolved.
Nov 20, 01:32 UTC
Monitoring - The MMS connectivity issues towards Sprint have been restored. We have restarted and drained the MMS queues towards Sprint.

Incident Start Time: 2020-11-19 18:37 UTC
Incident End Time: 2020-11-19 22:11 UTC

Please contact support@sinch.com should you require further information or assistance.
Nov 19, 22:17 UTC
Identified - The carrier has identified a connectivity-issue on their side. The carriers engineers are working to restore full connectivity,
further updates will be provided as they become available.
Nov 19, 20:15 UTC
Investigating - Dear Client,

We are currently experiencing Rejects and Delays towards the Sprint network for MMS traffic. We are currently investigating the cause
together with the carrier.

Incident Start time: 2020-11-19 18:37 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the carrier to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Nov 19, 19:01 UTC
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our MMS service,we will be performing an emergency software Upgrade at the times specified below:

Start Time:11-19-2020 09:00 UTC
End Time: 11-19-2020 12:00 UTC

Impact: Clients will experience delayed MMS MO/MT/DLR for a total of 5 minutes during this period.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Nov 18, 13:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:01 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-19 05:00 UTC
End Time: 2020-11-19 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed DR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 17, 07:39 UTC
Resolved - Dear Clients,

The traffic has stabilized towards StarHub Singapore and we are able to see normal route performance.

Incident Start Time: 2020-11-18 13:40 UTC
Incident End Time: 2020-11-19 00:30 UTC

On behalf of the operator, we apologize for any inconvenience that this may have caused you.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 19, 11:38 UTC
Identified - We are writing to inform you that the issue has been identified and we are working closely with the operator.

A fix is being implemented and we are following up with the operator to get all information regarding the root cause. We do see improvement in delivery towards the network StarHub Singapore and we will keep monitoring this destination closely.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Nov 18, 21:03 UTC
Investigating - Dear Clients

We are writing to inform you that we are currently observing delivery issues towards the StarHub network in Singapore. We are working with the operator to solve this issue.

Incident Start Time: 2020-11-18 13:40 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards StarHub Singapore.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 18, 14:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our US Long Number Provider will be conducting a maintenance on their platform at the times specified below.

Start Time: 2020-11-19 07:00 UTC
End Time: 2020-11-19 11:00 UTC

Impact MT: Clients may experience delayed or rejected MTs on a subset of US Long Numbers
Impact MO: Clients may experience delayed or rejected MOs on a subset of US Long Numbers

On behalf of our provider we appreciate your patience and apologize for any inconvenience experienced during this period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 18, 19:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-19 05:00 UTC
End Time: 2020-11-19 08:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 5, 23:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-19 05:00 UTC
End Time: 2020-11-19 07:59 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 1, 04:28 UTC
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:31 UTC
Scheduled - Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-19 14:30 UTC
End Time: 2020-11-19 19:30 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 18, 07:29 UTC
Resolved - This incident has been resolved.

Incident start time: 2020-11-18 04:49 UTC
Incident End Time: 2020-11-18 11:40 UTC

Please contact support@sinch.com should you require further information or assistance.
Nov 18, 13:23 UTC
Investigating - Dear Client,

We are writing to inform you that we are observing delivery issues towards T-Mobile US.
Impact: Delayed DLRs

Incident start time: 2020-11-18 04:49 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Nov 18, 05:50 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:01 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-18 05:00 UTC
End Time: 2020-11-18 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed DR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 17, 07:39 UTC
Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenance at the time specified below.

Start Time: 2020-11-17 06:00 UTC
End Time: 2020-11-17 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Nov 3, 20:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-17 05:00 UTC
End Time: 2020-11-17 08:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 5, 23:07 UTC
Completed - Dear client,

This maintenance has been cancelled.
A new date will be announced at a later time.

Best Regards,
Sinch.
Nov 17, 00:51 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile US will be conducting a maintenance on their platform at the times specified below.

Start Time:2020-11-17 04:30 UTC
End Time: 2020-11-17 11:30UTC

Impact MT: Clients may experience delayed or rejected Shortcode and Toll Free Long Number MTs to T-Mobile network.
Impact MO: Clients may experience delayed or rejected Shortcode and Toll Free Long Number MOs from T-Mobile network.

On behalf of T-Mobile US we appreciate your patience and apologise for any inconvenience experienced during this period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 16, 10:43 UTC
Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 09:01 UTC
Scheduled - Dear Client,

We will be performing an emergency maintenance at our CA1 site at the time specified below.

Start Time: 2020-11-16 09:00 UTC
End Time: 2020-11-16 11:00 UTC

Type: Emergency Maintenance
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com (52.60.36.85)
HTTP FQDN: ca1-1.httpsms.api.sinch.com (52.60.36.85)
ENUM: 35.182.119.235
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Nov 11, 11:19 UTC
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - This incident has been resolved.
Nov 13, 05:59 UTC
Monitoring - The MMS connectivity issues towards Sprint have been restored. We have restarted and drained the MMS queues towards Sprint.

Incident Start Time: 01:50 UTC 13/11/2020
Incident End Time: 03:15 UTC 13/11/2020

Please contact support@sinch.com should you require further information or assistance.
Nov 13, 03:31 UTC
Investigating - Dear Client,

We are currently experiencing Rejects and Delays towards the Sprint network for MMS traffic.

Incident Start time: 01:50 UTC 13/11/2020

We appreciate your patience and apologize for any inconvenience experienced while we are working with the carrier to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Nov 13, 02:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our EU3 site.

Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)
Impact MT: Clients may experience MT and DLR delays towards Cambodia, Egypt, Hong Kong, Ireland, Japan, Kenya, Malaysia, Philippines, Taiwan and Vietnam
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 23, 15:56 UTC
Nov 12, 2020
Resolved - This incident has been resolved and the traffic towards XL - Indonesia is stable.

Incident Start Time: 2020-11-12 11:05 UTC
Incident End Time: 2020-11-12 12:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Nov 12, 12:31 UTC
Investigating - We are currently observing MT delivery issues towards XL - Indonesia

Impact MT: Clients may experience delayed or rejected MTs towards XL - Indonesia.
Impact DLR: Clients may experience delayed or failed DLRs from XL - Indonesia.

We are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Nov 12, 12:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our US3 site. During this extended window both software and hardware will be upgraded.

Type: Scheduled Maintenance
Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com (209.95.131.8)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 23, 15:56 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:01 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-12 05:00 UTC
End Time: 2020-11-12 07:59 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 1, 04:05 UTC
Resolved - This incident has been resolved and the traffic towards SFR France is stable.

Incident Start Time: 2020-11-12 05:30 UTC
Incident End Time: 2020-11-12 06:20 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Nov 12, 06:28 UTC
Investigating - We are currently observing delivery issues to & from France - SFR.

Impact MT: Clients may experience delayed or rejected MTs towards SFR - France.
Impact MO: Clients may experience delayed or rejected MOs from SFR - France.
Impact DLR: Clients may experience delayed or failed DLRs from SFR - France.

We are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Nov 12, 05:42 UTC
Nov 11, 2020
Resolved - Dear Client,

We are writing to inform you that the network issue at our EU3 site has been resolved and has been stable since 21:24 UTC.

Incident start time: 2020-11-11 18:27 UTC
Incident start time: 2020-11-11 21:24 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 11, 22:18 UTC
Identified - Update: Sinch has redirected outbound traffic towards impacted suppliers/carriers to mitigate MT delivery towards Vietnam, Ukraine, Czech Republic, Ireland, Italy.

Impact MO: Clients may experience Long Number MO delays in Italy and France
Impact MT: Clients may experience MT and DLR delays towards France (Long Number)

In case you need further information, please contact technical support at support@sinch.com.Sincerely,
Sinch
Nov 11, 21:17 UTC
Investigating - Dear Client,

We are writing to inform you about a network disturbance at our EU3 site. Sinch will redirect outbound traffic towards affected suppliers/carriers during this time to minimize traffic impact.
Type: Network Disturbance - EU3 Site
Start Time: 2020-11-11 18:27 UTC
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)

Impact: Clients may observe intermittent connection drops towards the affected site.
Impact MT: Clients may experience MT and DLR delays towards Vietnam, Italy
Impact MO: No traffic impact expected
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site

Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)

In case you need further information, please contact technical support at support@sinch.com.Sincerely,
Sinch
Nov 11, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our AU2 site.

Type: Scheduled Maintenance
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com (3.104.232.22)
HTTP FQDN: au1-2.httpsms.api.sinch.com (3.104.232.22)
ENUM: 13.55.208.92
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 23, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our CA2 site.

Type: Scheduled Maintenance
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com (35.182.79.152)
HTTP FQDN: ca1-2.httpsms.api.sinch.com (35.182.79.152)
ENUM: 52.60.94.100
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 23, 15:33 UTC
Resolved - This incident has been resolved and the traffic towards SFR France is stable.

Incident Start Time: 2020-11-11 06:30 UTC
Incident End Time: 2020-11-11 09:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Nov 11, 09:17 UTC
Investigating - We are currently observing delivery issues to & from France - SFR.

Impact MT: Clients may experience delayed or rejected MTs towards SFR - France.
Impact MO: Clients may experience delayed or rejected MOs from SFR - France.
Impact DLR: Clients may experience delayed or failed DLRs from SFR - France.

We are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Nov 11, 06:51 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-11-11 05:00 UTC
End Time: 2020-11-11 07:59 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 5, 23:15 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our EU1 site.

Type: Scheduled Maintenance
Affected site: EU1
SMPP FQDN: smpp-eu1.clxcommunications.com (34.248.94.53)
HTTP FQDN: http-eu1.clxcommunications.com (34.248.94.53)
ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 23, 15:31 UTC
Nov 10, 2020
Resolved - This incident has been resolved and the traffic towards Wind Mobile Canada is stable.

Incident Start Time: 2020-11-10 17:20 UTC
Incident End Time: 2020-11-10 18:10 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Nov 10, 19:16 UTC
Investigating - Dear Client,

We are writing to retroactively inform you that we have experienced an issue with sending MT/MO/DR traffic towards Wind Mobile Canada.

Incident Start Time: 2020-11-10 17:20 UTC

We are working with the operator to resolve this issue as soon as possible.
If you have any questions, please contact us at support@sinch.com.

Sincerely,
Sinch
Nov 10, 18:07 UTC
Resolved - We are writing to inform you that we were observing connectivity issues towards Sprint US, affecting MMS MT and MO traffic towards Sprint US.

Incident Start Time: 2020-11-10 16:00 UTC
Incident End Time: 2020-11-10 16:39 UTC

Please contact support@sinch.com should you require further information or assistance.
Nov 10, 17:36 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 11:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-11-10 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Nov 6, 09:48 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:03 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenance at the time specified below.

Start Time: 2020-11-10 06:00 UTC
End Time: 2020-11-10 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Nov 3, 14:47 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 08:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our US2 site.

Type: Scheduled Maintenance
Affected site: US2
SMPP FQDN: smpp-us2.clxcommunications.com (52.52.233.116)
HTTP FQDN: http-us2.clxcommunications.com (52.52.233.116)
ENUM FQDN: enum-us2.clxcommunications.com (52.52.232.130)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 23, 15:31 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2000-11-10 05:00 UTC
End Time: 2000-11-10 10:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 30, 09:09 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Sprint US will be performing planned maintenance at the time specified below.

Start Time: 2020-11-10 05:00 UTC
End Time: 2020-11-10 10:00 UTC

Impact: No impact expected to MT, DLR and MO US Short Code traffic on Sprint

On behalf of Sprint US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Oct 2, 08:31 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 08:01 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-11-10 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

If you verify authenticity of WhatsApp Business API Callbacks received from Sinch using IP address whitelist, you will need to add the following IP Address to your Whitelist by Tuesday 10th November : Midnight UTC.

54.76.19.159

You can add it beginning now, but please leave the existing whitelisted IPs in place until 11th November, by which time we will retire the older range.

If you do not Whitelist IP addresses of Callbacks, then you do not need to take action.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Nov 6, 09:47 UTC