Investigating - Dear Client,

We are writing to inform you that we are investigating a potential network issue at one of our US sites.
More information will follow.

Start Time: 2021-09-28 08:48 UTC.

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Sep 28, 09:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:01 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-09-28 08:00 UTC to 10:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.
Note that this maintenance window is extended by one additional hour compared to the usual 1 hour window.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PSD-9247

Start Date and Time (GMT):: 28 Sept 2021 06:00 GMT
End Date and Time (GMT):: 28 Sept 2021 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PSD-9247

Start Date and Time (GMT):: 28 Sept 2021 06:00 GMT
End Date and Time (GMT):: 28 Sept 2021 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Investigating - We are writing to inform you that we are currently observing performance degradation for our Flashcall service towards Indonesia.

Incident start time: 2021-09-22 11:22 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Sep 22, 12:26 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Under Maintenance
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Under Maintenance
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Degraded Performance
Flash Call Verification Degraded Performance
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Under Maintenance
SMS 365 Enterprise Operational
MMS 365 Under Maintenance
E-mail 365 Operational
SMS 365 Operator Under Maintenance
Intelligent Hubbing 365 Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WhatsApp Routine Maintenance - US Sep 28, 10:00-12:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-09-28 10:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.
Note that this maintenance window is extended by one additional hour compared to the usual 1 hour window.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Aug 27, 08:45 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 28 Sep 2021 11:00 Hrs.
End Date and Time (GMT) :: 28 Sep 2021 11:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Queueing at partner end
Mobile Originated (MO) Traffic: Queueing at partner end
DR Notification: Queueing at partner end
Message Manager: Not Impacted.
Extranet : Not Impacted.

Description:

• This is courtesy notification to inform you that our third party co location provider has scheduled a maintenance work in New Zealand .
• During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment.
• Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 20, 01:30 UTC
External Maintenance - Bouygues Telecom - France Sep 28, 21:00 - Sep 29, 04:00 UTC
Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-28 21:00 UTC
End Time: 2021-09-29 04:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 22, 10:15 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways listed during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Start Time: 2021-09-29 01:00 UTC
End Time: 2021-09-29 03:00 UTC

Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

xml15.mblox.com
xml16.mblox.com

Download Updated SSL Certificate files here:

https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eka1mHrkojNHvpUP3VdZ62IBkvCZ1vwABGcBj3KajtEWnQ?e=FJo7XY

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please, contact support@sinch.com should you require further information or assistance.
Posted on Sep 22, 00:46 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Type: Scheduled Maintenance
Affected site: EU3

SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)

Previous Start Time: 29 September 2021 03:00 GMT
Previous End Time: 29 September 2021 05:00 GMT

New Start Time: 29 September 2021 01:00 GMT
New End Time: 29 September 2021 03:00 GMT

Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site

Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Sep 17, 12:47 UTC
Scheduled - Dear Client,

We will be performing a scheduled network maintenance at our EU3 site.

Start Date and Time (GMT): 29 September 2021 03:00 GMT
End Date and Time (GMT): 29 September 2021 05:00 GMT

Type: Scheduled Maintenance
Affected site: EU3

SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)

Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site

Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Sep 15, 14:46 UTC
Services :: DI MMS 365 - MM7
PCR Number :: PSD-9248

Start Date and Time (GMT):: 29 Sept 2021 06:00 GMT
End Date and Time (GMT):: 29 Sept 2021 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 21, 15:44 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PSD-9248

Start Date and Time (GMT):: 29 Sept 2021 06:00 GMT
End Date and Time (GMT):: 29 Sept 2021 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 21, 15:46 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 16:44 UTC
Scheduled - *Changing date*

Services :: DI MMS 365 - MM4
PCR Number :: PSD-9251

Start Date and Time (GMT):: 29 Sep 2021 06:00 Hrs.
End Date and Time (GMT):: 29 Sep 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Sep 20, 18:03 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches

Start Time: 2021-09-29 07:00 UTC
End Time: 2021-09-29 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Sep 13, 07:45 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.


Start time: 2021-09-29 08:00 UTC
End time: 2021-09-29 09:00 UTC

Affected Site: CA1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Sep 13, 07:47 UTC
Dear Customers,

Please be informed of the following maintenance window will occur on the 29th September 2021:

What: Database Server Maintenance

Schedule (start-end): Between 16:00 UTC and 17:00 UTC

Impact: We do not expect any disruption, however there may be intermittent delays to SMS traffic during the maintenance window.

Assessed Risk Level: Low

We apologize for any disruption to your business caused by this maintenance, please feel free to reach out to us via support@sinch.com should you require further assistance.

Sincerely Sinch.
Posted on Sep 23, 11:28 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 29 September 2021 18:30 Hrs.
End Date and Time (GMT) :: 30 September 2021 00:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:

Country- Operator
Armenia- Orange Armenia CJSC
Burkina- Faso Orange(Celtel)
Chad- Celtel
Congo- Celtel Congo
Gabon- Celtel (Airtel)
Ghana- Zain (Airtel) and Mobitel (Tigo)
Honduras- Celtel (Tigo)
Kenya- Airtel (Celtel)
Madagascar- Bharti Airtel
Malawi- Bharti Airtel
Niger- Celtel-Niger
Nigeria- Celtel (Airtel)
Rwanda- Rwanda Airtel
Seychelles- Telecom (Seychelles) Ltd
Sierra Leone- Africell (SL)Ltd PCS and Celtel (SL) Ltd
Sri Lanka- Bharti Airtel Lanka (Pvt)
Tanzania- Bharti Airtel
The Democratic Republic of the Congo- Celtel(Zain)
Uganda- Airtel Uganda
Zambia- Celtel

`Some of our customers might face delivery issues for few minutes during the maintenance window,

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 27, 08:29 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 29 September 2021 19:00 Hrs.
End Date and Time (GMT) :: 30 September 2021 01:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:
Airtel Kenya
Airtel Madagascar
Airtel Malawi
Airtel Niger
Airtel Nigeria
AirtelTigo Rwanda
Bharti Airtel Lanka
Airtel Tanzania
Airtel Uganda
Airtel Zambia

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 25, 00:29 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 15:18 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9284

Start Date and Time (GMT):: 30th September 2021 03:00 Hours
End Date and Time (GMT):: 30th September 2021 06:00 Hours

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 27, 14:16 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-30 03:00 UTC
End Time: 2021-09-30 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Aug 27, 13:22 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-09-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 13, 07:54 UTC
We will be performing a scheduled maintenance at our AU and BR sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.


Start time: 2021-09-30 15:00 UTC
End time: 2021-09-30 16:00 UTC

Affected Site: AU1 and BR1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Sep 13, 07:51 UTC
External Maintenance - O2 UK Sep 30, 21:30 - Oct 1, 06:00 UTC
Dear Client,



We are writing to inform you that O2 UK is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-30 21:30 UTC
End Time: 2021-10-01 06:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward O2 UK.

On behalf of O2 UK we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 22, 11:35 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-02 04:00 UTC
End Time: 2021-10-02 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 16, 21:48 UTC
Services :: DI E-Mail 365
PCR Number :: PSD-9274

Start Date and Time (GMT):: 02 October 2021 22:00 Hrs.
End Date and Time (GMT):: 03 October 2021 02:00 Hrs.

Impact
Email Traffic:: The first hour will be a service outage and the next 3 hours will be degraded performance in services.

Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 23, 05:04 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): 05 OCT 2021 05:00 Hrs.
End Date and Time (GMT) :: 05 OCT 2021 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 23, 15:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 24, 18:45 UTC
Scheduled - Subject: [Updated SSL Certificate Installation] sms2.mblox.com and sms3.mblox.com (US - 5th October 2021 @ 09:00-11:00 UTC)

Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.

sms2.mblox.com
sms3.mblox.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Start Time: 2021-10-05 09:00 UTC
End Time: 2021-10-05 11:00 UTC

Impact: Clients connecting to the listed Legacy Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

sms2.mblox.com
sms3.mblox.com

Download The Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EmVzctNENY5Fu2eX6itChM4BC_jPxDvuUeCIhpX6T5biBQ?e=9fMYg7

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 24, 18:42 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 24, 18:45 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.

sms1.mblox.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Start Time: 2021-10-06 01:00 UTC
End Time: 2021-10-06 03:00 UTC

Impact: Clients connecting to the listed Legacy Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

sms1.mblox.com

Download The Certificate files here: https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EZJXnS0kMXxAs24p_MC8vQUBaR34KDxt4DDke6p1NblTsg?e=9Ls7ou

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 24, 18:16 UTC
WhatsApp Routine Maintenance - EU Oct 12, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-10-12 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:54 UTC
WhatsApp Routine Maintenance - US Oct 12, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-10-12 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:55 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Previous Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC

New Start Time: 2021-10-13 07:00 UTC
New End Time:2021-10-13 09:00 UTC

Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.

Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 21, 08:50 UTC
Scheduled - Dear Client,

We have a scheduled maintenance related to EU/US Conversation API core data storage.

Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC

Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.

Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 20, 13:32 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-13 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 13:58 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-13 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:00 UTC
External Maintenance - Bouygues Telecom - France Oct 13, 23:00 - Oct 14, 04:00 UTC
Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-13 23:00 UTC
End Time: 2021-10-14 04:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 22, 10:27 UTC
Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-18 05:00 UTC
End Time: 2021-10-18 07:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 22, 10:30 UTC
Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-25 05:00 UTC
End Time: 2021-10-25 07:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 22, 10:32 UTC
WhatsApp Routine Maintenance - EU Oct 26, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-10-26 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:56 UTC
WhatsApp Routine Maintenance - US Oct 26, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-10-26 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:57 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-27 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:05 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-27 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:06 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Sep 28, 2021
Completed - The scheduled maintenance has been completed.
Sep 28, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2454

Start Date and Time (GMT):: 28 Sep 2021 04:00 Hrs.
End Date and Time (GMT) :: 28 Sep 2021 09:00Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Will queue at carrier end.
DR Notification: Will queue at carrier end.
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 21, 22:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 28 SEP 2021 05:00 Hrs.
End Date and Time (GMT) :: 28 SEP 2021 08:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

`ALTAN Mexico has advertised of conducting a planned maintenance work.
Some of our customers might face delivery degradation/delay in delivery during first hour for the traffic terminating to the operator during the maintenance window.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 23, 18:53 UTC
Completed - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed until further notice. A new maintenance notice will be posted with the updated time and date.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 28, 06:45 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our legacy Mblox gateways at the times specified below.

Type: Scheduled Maintenance - Mblox APIs

Start Time: 2021-09-28 09:00 UTC
End Time: 2021-09-28 11:00 UTC

Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.

Impacted FQDNs:
xml.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
1e100.us.lb.mblox.com
1e100.us1.lb.mblox.com
smpp.psms.us.mblox.com
smpp.mt.us.mblox.com
smpp001.us1.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 20, 16:06 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our legacy Mblox gateways at the times specified below.

Type: Scheduled Maintenance - Mblox APIs

Start Time: 2021-09-28 00:00 UTC
End Time: 2021-09-28 02:00 UTC

Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.

Impacted FQDNs:
xml1.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com
smpp1.mblox.com
smpp2.mblox.com
smpp3.mblox.com
smpp4.mblox.com
smpp5.mblox.com
smpp6.mblox.com
ssl-smpp.eu1.mblox.com
ssl-smpp.eu2.mblox.com
ssl-xml.eu2.mblox.com
ssl-xml.eu1.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 20, 16:15 UTC
Sep 27, 2021
Resolved - Connections are stable now, Incident is resolved.
Sinch DI Monitoring NOC will continue to monitor.
Sep 27, 22:26 UTC
Update - Support teams are still verifying the issue, we will continue to follow-up and update you on the progress made.
Sep 27, 20:08 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue for Bandwidth USA and MediaFriends in United States.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 27-September-2021 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 27, 17:29 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:00 UTC
Scheduled - Dear Client,



We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-27 08:00 UTC
End Time: 2021-09-27 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code, 10DLC and Toll-free numbers on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 23, 17:14 UTC
Resolved - This incident has been resolved and traffic delivery has resumed back to normal.
Sep 27, 08:53 UTC
Update - Monitoring NOC will continue to follow-up and update you on the progress made.
Sep 27, 08:15 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

•Sinch DI Monitoring NOC is currently observing delay in delivery towards China Mobile HK(PEOPLES) in Hong Kong.
• Some of our customers may observe potential delay in delivery of DLR (Delivery Reports)
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Queueing at carrier end.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 27 Sep 2021 06:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 27, 07:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:01 UTC
Scheduled - Dear Client,



We are writing to inform you that T-Mobile - US is conducting maintenances on their platform at the windows specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-27 05:00 UTC
End Time: 2021-09-27 08:00 UTC

Start Time: 2021-09-27 08:00 UTC
End Time: 2021-09-27 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code, 10DLC and Toll-free numbers on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 23, 17:14 UTC
Resolved - This incident has been resolved.
Sep 27, 03:16 UTC
Monitoring - Ticket Number :: MNOC-33379
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 September 2021 18:00 Hrs..
Incident End Date & Time (GMT) : 27 September 2021 02:30 Hrs..
Sep 27, 02:42 UTC
Update - Queues are due to high traffic and decreasing now. We will continue to monitor and update once all the queues are cleared.
Sep 27, 00:37 UTC
Identified - Queues are due to high traffic and decreasing now. We will continue to monitor and update once all the queues are cleared.
Sep 26, 21:49 UTC
Investigating - Ticket Number :: MNOC-33379
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 September 2021 18:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 26, 18:19 UTC
Sep 26, 2021
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:02 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: 1789225

Start Date and Time (GMT):: 25 Sept 2021 18:00 GMT
End Date and Time (GMT) :: 26 Sept 2021 06:00 GMT

Impact
DI E-Mail 365: Intermittent interruptions are expected to occur throughout this timeframe.
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

Dear customer,
The maintenance information is important to you and therefore, we recommend to read & consuming it carefully.

Digital Interconnect’s partner would be executing a significant network maintenance activity on 25 September 2021.
This significant network maintenance activity is a proactive work executed to protect security and stabilization of the site. A few critical points to note:
• Platform and service stability.
• Higher performance and scalability to be able to support organic growth.
• Additional security features to compliance.

During the advertised maintenance window, the team does not anticipate substantial impact to service, but customers should expect the following:
• Intermittent interruptions to the DI E-Mail 365 service.
• Delay in Delivery of email messages sent to DI E-Mail 365 service.
• Digital Interconnect email service would continue to accept/ receive email messages, but within our application and deliver with intermittent delay in delivery.
• Services should return to normal after completion of maintenance as per advertised time window.

`
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 24, 03:56 UTC
Sep 25, 2021
Resolved - This incident has been resolved.
Sep 25, 23:12 UTC
Monitoring - Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 20:30 Hrs.
Incident End Date & Time (GMT) : 25 September 2021 22:00 Hrs.
Sep 25, 22:10 UTC
Investigating - Ticket Number :: MNOC-33369
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 20:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 25, 20:52 UTC
Resolved - Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 17:40 Hrs.
Incident End Date & Time (GMT) : 25 September 2021 18:15 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 25, 18:25 UTC
Update - Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 17:40 Hrs.
Incident End Date & Time (GMT) : 25 September 2021 18:15 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 25, 18:20 UTC
Update - We are continuing to investigate this issue.
Sep 25, 17:56 UTC
Investigating - Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 17:40 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 25, 17:55 UTC
Resolved - This incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25th September 05:30 hrs
Incident End Date & Time (GMT) : 25th September 09:30 hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 25, 09:39 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing delay in delivery towards MegaFon in Russian Federation
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25th September 05:30 hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 25, 06:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:02 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: 1789222

Start Date and Time (GMT):: 24 Sept 2021 20:00 GMT
End Date and Time (GMT) :: 25 Sept 2021 08:00 GMT

Impact
DI E-Mail 365: Intermittent interruptions are expected to occur throughout this timeframe.
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

Dear customer,
The maintenance information is important to you and therefore, we recommend to read & consuming it carefully.

Digital Interconnect’s partner would be executing a significant network maintenance activity on 24 September 2021.
This significant network maintenance activity is a proactive work executed to protect security and stabilization of the site. A few critical points to note:
• Platform and service stability.
• Higher performance and scalability to be able to support organic growth.
• Additional security features to compliance.

During the advertised maintenance window, the team does not anticipate substantial impact to service, but customers should expect the following:
• Intermittent interruptions to the DI E-Mail 365 service.
• Delay in Delivery of email messages sent to DI E-Mail 365 service.
• Digital Interconnect email service would continue to accept/ receive email messages, but within our application and deliver with intermittent delay in delivery.
• Services should return to normal after completion of maintenance as per advertised time window.

`
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 24, 03:52 UTC
Resolved - This incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 September 2021 22:30 Hrs.
Incident End Date & Time (GMT) : 25 September 2021 05:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 25, 05:31 UTC
Identified - Queues are decreasing. We will continue to monitor and update once all the queues are cleared.
Sep 25, 01:42 UTC
Investigating - Ticket Number :: MNOC-33341
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform
Some of our customers may observe a potential delay in delivery for MO, MT and DLR traffic towards Mexico.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 September 2021 22:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 25, 00:16 UTC
Sep 24, 2021
Resolved - Ticket Number :: MNOC-33334
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 September 2021 16:30 Hrs.
Incident End Date & Time (GMT) : 24 September 2021 22:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 24, 22:22 UTC
Update - Queues are decreasing. We will continue to monitor and update once all the queues are cleared.
Sep 24, 21:30 UTC
Identified - Queues are decreasing. We will continue to monitor and update once all the queues are cleared.
Sep 24, 19:21 UTC
Investigating - Ticket Number :: MNOC-33334
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 September 2021 16:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 24, 17:11 UTC
Resolved - This incident has been resolved.
Sep 24, 13:13 UTC
Update - This incident is now resolved.

Incident start time: 2021-09-23 10:59 UTC
Incident end time: 2021-09-23 11:41 UTC

If you have any questions, please contact us at support@sinch.com
Sep 23, 12:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 11:42 UTC
Investigating - Dear Client,

We are currently experiencing issues with our ticketing system.

Impact: Responses or acknowledgments may not be received or get delayed.

We are investigating and will update you as soon there is more information available. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 23, 11:37 UTC
Resolved - This incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 Sep 2021 11:00 Hrs.
Incident End Date & Time (GMT) : 24 Sep 2021 12:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 24, 12:42 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards Airtel Nigeria in Nigeria
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 Sep 2021 11:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 24, 11:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PSD-9246

Start Date and Time (GMT):: 24 Sept 2021 06:00 GMT
End Date and Time (GMT):: 24 Sept 2021 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 14, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PSD-9246

Start Date and Time (GMT):: 24 Sept 2021 06:00 GMT
End Date and Time (GMT):: 24 Sept 2021 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 12:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:02 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-24 04:00 UTC
End Time: 2021-09-24 05:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 13, 22:42 UTC
Sep 23, 2021
Resolved - Dear Client,

This incident has been resolved.

Incident Start Time: 2021-09-21 14:50 UTC
Incident End Time: 2021-09-22 01:30 UTC

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Sep 23, 20:11 UTC
Update - We are continuing to investigate this issue.
Sep 21, 17:51 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt.

Incident Start Time: 2021-09-21 14:50 UTC

Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Sep 21, 17:38 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: CHG000006890639

Start Date and Time (GMT):: 23 Sep 2021 05:00 Hrs.
End Date and Time (GMT) :: 23 Sep 2021 12:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
`
• AT&T in United States has advertised of conducting a technical maintenance during the period.
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 22, 22:08 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 03:41 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing an emergency maintenance on our carrier connections to Vivo and TIM Brazil at the times specified below.

Type: Emergency Maintenance - Vivo and TIM Brazil

Start Time: 2021-09-23 09:00 UTC
End Time: 2021-09-23 11:00 UTC

Impact SMS: Clients may experience delayed MTs, DLRs and MOs on Vivo and TIM Brazil during the maintenance.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 23, 03:26 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-23 06:00 UTC
End Time: 2021-09-23 10:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 21, 10:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 UTC
Scheduled - 3rd Party Maintenance

Services:: DI E-Mail 36:5
Ref Number: NA

Start Date and Time (GMT):: 23rd September 2021 06:00 hrs
Start Date and Time (GMT):: 23rd September 2021 10:00 hrs

Impact: E-mail Traffic no impact

Description:
One of our partners has informed us about their planned application maintenance at their EU and US sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 13, 15:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 09:20 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 03:44 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 03:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 03:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 03:16 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US is performing planned maintenance on their platform at the time specified below.

Start Time: 2021-09-23 03:00 UTC
End Time: 2021-09-23 09:00 UTC

Impact: Clients may potentially experience delayed/rejected/failed Short Code and Toll-Free Numbers MT/MO traffic on Verizon US.

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Sep 23, 03:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 UTC
Scheduled - Services :: DI MMS 365 (MM7) / DI MMS 365 (MMX)
PCR Number :: PSD-9275

Start Date and Time (GMT):: 23 Sep 2021 06:00 Hrs.
End Date and Time (GMT):: 23 Sep 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Message Manager: Not impacted
Extranet: Not impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com for Enterprise Messaging.
Sep 21, 23:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:01 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-23 03:00 UTC
End Time: 2021-09-23 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Aug 27, 13:18 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:01 UTC
Scheduled - Dear Client,

We are writing to inform you that one of our signalling providers has scheduled an emergency maintenance.

Maintenance Start Time: 2021-09-23 00:00 UTC
Maintenance End Time: 2021-09-23 04:00 UTC

Impact: Clients may experience MT/MO delay from/towards Singapore while using the specific "Singapore Long Number 2-Way MO" product.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 22, 16:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 09:09 UTC
Scheduled - Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-22 23:00 UTC
End Time: 2021-09-23 04:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 22, 08:13 UTC
Resolved - Ticket Number :: MNOC-33279
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-Sep-202 21:00 Hrs.
Incident Start Date & Time (GMT) : 23-Sep-202 01:00 Hrs.
Sep 23, 01:05 UTC
Investigating - Ticket Number :: MNOC-33279
Services:: DI MMS 365 – MM7

Description::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-Sep-202 21:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 22, 21:07 UTC
Sep 22, 2021
Resolved - Ticket Number :: MNOC-33268
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-Sep-2021 15:00 Hrs.
Incident End Date & Time (GMT) : 22-Sep-2021 18:45 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 22, 18:45 UTC
Investigating - Ticket Number :: MNOC-33268
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-Sep-2021 15:00 Hrs.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 22, 15:29 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 19:25 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our connections to ICE Wireless Canada at the times specified below.

Type: Scheduled Maintenance - SMS
Start Time: 2021-09-22 12:00 GMT
End Time: 2021-09-22 13:00 GMT

Impact: Clients may experience delayed MT or MO Traffic. Clients may also experience delayed Delivery Notifications from ICE Wireless submissions.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 14, 18:15 UTC
Resolved - Dear client,

We are writing to inform you that our engineers have implemented a fix and we are currently observing stable performance and will mark this incident as resolved.

Start Time: 2021-09-22 11:00 UTC
End Time: 2021-09-22 11:40 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Sep 22, 11:42 UTC
Investigating - Dear Client,

We are writing to inform you that we are experiencing a service outage for the Cloud customer portal, Dashboard.sinch.com.

Start Time: 2021-09-22 11:00 UTC

Our engineers are working to restore service as soon as possible.

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 22, 11:18 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:01 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting an extended maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-09-22 04:00 UTC
End Time: 2021-09-22 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 21, 21:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:01 UTC
Scheduled - Dear Client,



We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-22 05:00 UTC
End Time: 2021-09-22 10:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 21, 10:39 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-09-22 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 27, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-09-22 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 27, 08:42 UTC
Resolved - This incident has been resolved.
Sep 22, 04:53 UTC
Monitoring - Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-09-21 20:00 UTC
Incident End Time: 2021-09-21 23:15 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 21, 23:58 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-09-21 20:00 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 21, 20:54 UTC
Resolved - This incident has been resolved.
Sep 22, 03:47 UTC
Investigating - Ticket Number :: MNOC-33249
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-Sep-2021 01:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 22, 01:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:30 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 21 Sep 2021 18:30 Hrs.
End Date and Time (GMT) :: 22 Sep 2021 00:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:
Airtel Kenya
Airtel Madagascar
Airtel Malawi
Airtel Niger
Airtel Nigeria
AirtelTigo Rwanda
Bharti Airtel Lanka
Airtel Tanzania
Airtel Uganda
Airtel Zambia

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 22, 18:30 UTC
Resolved - Dear Client,

We are writing to inform you that this incident is now resolved.

Incident start time: 2021-09-17 04:20 UTC
Incident end time: 2021-09-17 05:30 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com.
Sep 22, 00:06 UTC
Monitoring - Dear Client,

We are currently observing stable performance for PSTN towards Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident start time: 2021-09-17 04:20 UTC
Incident Restoration Time: 2021-09-17 05:30 UTC
Incident end time: TBD

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 17, 06:05 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing performance degradation for PSTN towards Brazil.

Incident start time: 2021-09-17 04:20 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Sep 17, 04:42 UTC
Sep 21, 2021
Resolved - The queues for multimedia messages have been cleared.
And the traffic has resumed to normal. we will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21-Sep-2021 20:15 Hrs.
Incident End Date & Time (GMT) : 21-Sep-2021 22:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 21, 22:37 UTC
Investigating - Ticket Number :: MNOC-33240
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21-Sep-2021 20:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 21, 20:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 09:40 UTC
Update - Dear client,

We are writing to inform you that the below activity is being rescheduled. Maintenance activity has been re-scheduled on between 2021-09-21 09:00 UTC - 2021-09-21 11:00 UTC.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 14, 08:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 06:14 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our carrier connection to Vivo Brazil at the times specified below.

Type: Scheduled Maintenance - Vivo Brazil
Start Time: 2021-09-14 09:00 UTC
End Time: 2021-09-14 11:00 UTC
Impact SMS: Clients may experience delayed MTs, DLRs and MOs on Vivo Brazil during the maintenance.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,

Sinch
Sep 3, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: 9252

Start Date and Time (GMT):: 21 Sep 2021 06:00 Hrs
End Date and Time (GMT):: 21 Sep 2021 10:00 Hrs

Impact:

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Message Manager: Not impacted
Extranet: Not impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 21:01 UTC
Completed - The maintenance has been completed.
Sep 21, 06:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 UTC
Scheduled - RESCHEDULED

Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9160

Start Date and Time (GMT):: 21 September 2021 06:00 Hrs.
End Date and Time (GMT):: 21 September 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in statistical data

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 7, 15:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:30 UTC
Scheduled - Dear Client,

We are writing to inform you that Telia Finland will conduct a maintenance on their platform at the times specified below. During this window there will be a 4 hour and 30 minute period where MT/MO delivery will be unavailable.

Type: Scheduled Maintenance
Start Time: 2021-09-20 20:30 UTC
End Time: 2021-09-21 04:00 UTC

Impact MT: Clients will observe MT failures towards Telia Finland during a period of the maintenance-window
Impact MO: Clients will observe MO failures from Telia Finland during a period of the maintenance-window

On behalf of Telia Finland we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 16, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:04 UTC
Scheduled - 3rd Party Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 16 Sep 2021 21:00 Hrs.
End Date and Time (GMT) :: 21 Sep 2021 00:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Pre-Election campaign traffic will be blocked.
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

Description:

One of our partner has informed us that there will be local elections and elections to the State Duma that will be held in Russia. In this regard, messages with pre-election campaigning during the election period will be blocked

This might impact MT messages towards Russia.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 16, 16:39 UTC
Sep 20, 2021
Resolved - Ticket Number :: MNOC-33214
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20-Sep-2021 15:50 Hrs.
Incident End Date & Time (GMT) : 20-Sep-2021 18:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 20, 18:10 UTC
Investigating - Ticket Number :: MNOC-33214
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20-Sep-2021 15:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 20, 16:10 UTC
Resolved - • All queues have been cleared and traffic is resumed back to normal.
• Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 20 September 2021 07:45 Hrs.
Incident End Date & Time (GMT) : 20 September 2021 08:40 Hrs.
Sep 20, 09:00 UTC
Investigating - Ticket Number :: MNOC-33191
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform.
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 20 September 2021 07:45 Hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 20, 08:32 UTC
Resolved - Ticket Number :: MNOC-33184
Services:: DI SMS 365

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 20 September 2021 02:45 Hrs.
Incident End Date & Time (GMT) : 20 September 2021 03:55 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 20, 03:55 UTC
Investigating - Ticket Number :: MNOC-33184
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 20 September 2021 02:45 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 20, 03:20 UTC
Sep 19, 2021
Resolved - Ticket Number :: MNOC-33175
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 September 2021 20:00 Hrs.
Incident End Date & Time (GMT) : 19 September 2021 23:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 19, 23:47 UTC
Update - The queues are due to high traffic and we update once the queues have cleared.
Sep 19, 21:29 UTC
Investigating - Ticket Number :: MNOC-33175
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 September 2021 20:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 19, 20:10 UTC
Resolved - The queues for multimedia messages on our platform have cleared.
This incident is now resolved and we will continue to monitor the traffic.


Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted


Incident Start Date & Time (GMT) : 19 September 2021 16:15 Hrs.
Incident End Date & Time (GMT) : 19 September 2021 18:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 19, 18:05 UTC
Investigating - Ticket Number :: MNOC-33173
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 September 2021 16:15 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 19, 16:47 UTC
Completed - The scheduled maintenance has been completed.
Sep 19, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:03 UTC
Scheduled - 3rd Party Maintenance

Services :: LTE 365
Ref Number :: INC000003180451

Start Date and Time (GMT):: 18th SEP 01:00 Hrs.
End Date and Time (GMT) :: 19th SEP 15:59 Hrs

Impact:

We expect loss of connectivity to one of the two SCTP endpoint IP addresses of DRA202 at a time during the aforementioned window. We do not expect any actual impact.

Description:
`
Our partner has informed us about the planned maintenance on their datacenter.`


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 8, 18:27 UTC
Resolved - Dear client,

We are writing to inform you that we are continuing to see a stable and expected performance towards the Altice network in the Dominican Republic.
We consider this incident resolved.

Incident Start Time: 2021-09-18 06:01 UTC
Incident End Time: 2021-09-18 11:43 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 19, 04:44 UTC
Monitoring - Dear client,

We are writing to inform you that we are no longer observing delivery issues towards the Altice network in the Dominican Republic. We are currently monitoring the performance and stability of the links and will resolve this incident if the situation is stable.

Incident Start Time: 2021-09-18 06:01 UTC
Incident End Time: 2021-09-18 11:43 UTC

Impact: Clients may have observed delayed or failed MT/MO/DR towards/from the Altice network in the Dominican Republic.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 18, 12:21 UTC
Update - We are continuing to investigate this issue.
Sep 18, 07:45 UTC
Investigating - Dear clients,

We are writing to inform you that we are currently observing delivery issues towards the Altice network in the Dominican Republic.

Incident Start Time: 2021-09-18 06:01 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Altice network in the Dominican Republic.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 18, 07:44 UTC
Resolved - We are writing to inform you that we are continuing to see stable and expected performance for the Tashicel network in Bhutan.

We consider this incident resolved.

Incident Start Time: 2021-09-18 06:03 UTC
Incident End Time: 2021-09-18 13:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 19, 04:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 14:21 UTC
Update - Dear clients,

We are writing to inform you that we are currently observing stable performance toward the Tashicell network in Bhutan.

Incident Start Time: 2021-09-18 06:03 UTC
Incident End Time: 2021-09-18 13:00 UTC

We will continue monitoring for further degradation.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 18, 14:21 UTC
Investigating - Dear clients,

We are writing to inform you that we are currently observing delivery issues towards the Tashicell network in Bhutan.

Incident Start Time: 2021-09-18 06:03 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Tashicell network in Bhutan.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 18, 09:08 UTC
Resolved - This incident has been resolved.
Sep 19, 00:52 UTC
Update - Ticket Number :: MNOC-33161
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 September 2021 21:30 Hrs.
Incident End Date & Time (GMT) : 19 September 2021 00:40 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 19, 00:52 UTC
Identified - Queues are decreasing now. We will update once all the queues are cleared.
Sep 19, 00:26 UTC
Investigating - Ticket Number :: MNOC-33161
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 September 2021 21:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 18, 21:44 UTC
Sep 18, 2021
Resolved - Dear Clients,

We are retroactively informing you of a storage-related issue at our US3 SMSC during the time below, which has already been resolved. Inbound MT traffic was not impacted during the incident.

Start Time: 2021-09-18 22:04 UTC
End Time: 2021-09-18 22:52 UTC

Impact: Clients experienced delays on MOs and Delivery Receipts.

We appreciate your patience while we worked to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 18, 23:54 UTC
Completed - The scheduled maintenance has been completed successfully.
Sep 18, 19:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PSD-9253

Start Date and Time (GMT):: 18 Sep 2021 18:00 UTC
End Date and Time (GMT):: 18 Sep 2021 21:00 UTC

Impact:

E-Mail 365: No Impact Expected
Message Manager: No Impact Expected
Extranet: No Impact Expected

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

We are increasing the size of a field to accommodate more customer provisioning details. No service impact is expected.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 16, 04:02 UTC
Resolved - Dear Client,

This incident has been resolved and we are observing stable performance towards Telia Norway.

Incident start time: 2021-09-17 06:30 UTC
Incident end time: 2021-09-17 17:46 UTC

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Sep 18, 04:39 UTC
Monitoring - Dear Client,

We are writing to inform you that we are observing stable performance toward Telia Norway.

Incident start time: 2021-09-17 06:30 UTC
Incident end time: 2021-09-17 17:46 UTC

We will continue monitoring for further indication of degradation.

Please contact support@sinch.com should you require further information or assistance.
Sep 17, 21:07 UTC
Update - We are continuing to investigate this issue.
Sep 17, 17:12 UTC
Investigating - Dear Client,

We are writing to inform you that we are observing delivery issues towards Telia Norway.

Impact: Clients may observe delayed or failed MT's and DR's towards Telia Norway.
Incident start time: 2021-09-17 06:30 UTC

We appreciate your patience and apologize for any inconvenience experienced while the operator works to resolve this issue

Please contact support@sinch.com should you require further information or assistance.
Sep 17, 11:47 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 17 Sep 2021 23:00 UTC
End Date and Time (GMT) :: 18 Sep 2021 01:00 UTC

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
• One of our Partners in Canada has advertised of conducting a planned maintenance work.
• Few of our customers might face delivery degradation/delay in delivery for the traffic terminating towards
one of the partners in Canada during the maintenance window.
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 8, 22:04 UTC
Sep 17, 2021
Resolved - Ticket Number :: MNOC-33141
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 September 2021 18:20 Hrs.
Incident End Date & Time (GMT) : 17 September 2021 21:20 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 17, 21:24 UTC
Identified - Queues are decreasing now. We will update once all the queues are cleared.
Sep 17, 20:59 UTC
Investigating - Ticket Number :: MNOC-33141
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 September 2021 18:20 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Sep 17, 18:47 UTC
Resolved - This incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17th September 11:30 hrs
Incident End Date & Time (GMT) : 17th September 13:30 hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 17, 14:20 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing delay in delivery towards Safaricom kenya
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17th September 11:30 hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 17, 12:17 UTC
Resolved - Dear Client,

This is an update on the issue we have initially notified.

There has been an issue in one of our backend databases in EU that impacted the following Sinch services since 2021-09-17 09:30 UTC and has been restored at 2021-09-17 10:30 UTC:

- Customer Dashboard (dashboard.sinch.com)
- Cloud Customer Portal

Clients will continue to experience latency in loading traffic data on the Dashboard. Our engineers are working to restore full service as soon as possible.

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 17, 11:14 UTC
Investigating - Dear Client,

We are writing to inform you that we are experiencing a service outage for the Cloud customer portal, Dashboard.sinch.com.

Our engineers are working to restore service as soon as possible.

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 17, 09:58 UTC
Resolved - Dear client,

We are able to observe normalized delivery patterns and stable performance towards Ooredoo Kuwait.

Incident start time: 2021-09-16 06:02 UTC
Incident end time: 2021-09-16 09:36 UTC

Thank you for your patience while we were working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sep 17, 05:51 UTC
Monitoring - Dear Client,

We are writing to inform you that we are able to observe improved traffic patterns towards Ooredoo Kuwait.
We will keep monitoring to ensure that the traffic remains stable.

Incident start time: 2021-09-16 06:02 UTC
Incident end time: 2021-09-16 09:17 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 16, 10:01 UTC
Update - We are continuing to investigate this issue.
Sep 16, 06:43 UTC
Investigating - Dear Client,

We are writing to inform you that we are observing delivery issues towards Ooredoo Kuwait.

Impact: Clients may observe delayed or failed MT's and DR's towards Ooredoo Kuwait.

Incident start time: 2021-09-16 06:02 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Sep 16, 06:40 UTC
Resolved - Dear Client,

The incident has been resolved and we are observing stable performance within expected metrics towards Claro - Brazil.

Incident Start Time: 2021-09-14 14:40 UTC
Incident Restoration Time: 2021-09-15 21:21 UTC
Incident End Time: 2021-09-16 19:33 UTC

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com.

Sincerely,
Sinch
Sep 17, 05:46 UTC
Update - Dear client,

We are writing to inform you that we are once again observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-09-14 14:40 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 14, 16:37 UTC
Monitoring - Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-09-10 12:30 UTC
Incident Restoration Time: 2021-09-14 09:29 UTC
Incident End Time: TBA

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Sep 14, 11:28 UTC
Update - We are continuing to investigate this issue.
Sep 13, 16:56 UTC
Update - We are continuing to investigate this issue.
Sep 10, 21:45 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-09-10 12:30 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 10, 13:03 UTC
Sep 16, 2021
Resolved - Ticket Number :: MNOC-33119
Services:: DI MMS 365 - MM4

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16-Sep-2021 16:20 Hrs.
Incident End Date & Time (GMT) : 16-Sep-2021 22:40 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 16, 22:44 UTC
Update - Queues are still processing, we will provide update on progress.
Sep 16, 20:48 UTC
Update - Internal-Support groups are working closely to resolve this issue.
Now queues are processing, we will provide update on progress.
Sep 16, 19:23 UTC
Investigating - Ticket Number :: MNOC-33119
Services:: DI MMS 365 (MM4)

Description ::

Currently, we are observing queues related to MO, MT and DLR traffic within our MM4 platform.
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 16-Sep-2021 16:20 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sep 16, 18:13 UTC
Resolved - MM7 queues built within our platform have been cleared and traffic has resumed back to normal.
We will continue to monitor.

Incident Start Date & Time (GMT) : 16-Sep-2021 20:00 Hrs.
Incident End Date & Time (GMT) : 16-Sep-2021 20:49 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 16, 20:52 UTC
Investigating - Ticket Number :: MNOC-33123
Services:: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
• This would potentially cause delay in delivery of Multimedia messages.
• We will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16-Sep-2021 20:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 16, 20:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:30 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS Services at the times specified below.

Type: Scheduled Maintenance - MMS
Maintenance: Software update

Start Time: 2021-09-16 07:30 GMT
End Time: 2021-09-16 11:00 GMT

Impact MMS: Clients will experience delayed or rejected MMS MOs/DLR and MTs.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 10, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting an extended maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-09-16 04:00 UTC
End Time: 2021-09-16 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 15, 22:16 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our North America Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-16 06:00 UTC
End Time: 2021-09-16 10:00 UTC

Impact: Clients may experience delayed MT/DLR/MO on a subset of North America Long Numbers.

On behalf of our North America Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 15, 22:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 09:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9209

Start Date and Time (GMT):: 16 September 2021 06:00 Hrs.
End Date and Time (GMT):: 16 September 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal network.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 13, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-16 03:00 UTC
End Time: 2021-09-16 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Aug 27, 13:12 UTC
Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our North America Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-15 05:00 UTC
End Time: 2021-09-15 11:00 UTC

Impact: Clients may experience delayed MT/DLR/MO on a subset of North America Long Numbers.

On behalf of our North America Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 14, 22:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:01 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting an extended maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-09-15 04:00 UTC
End Time: 2021-09-15 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 14, 22:28 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-15 05:00 UTC
End Time: 2021-09-15 11:00 UTC

Impact MT: Clients may experience delayed MTs towards the US Short Code traffic on Sprint
Impact MO: Clients may experience delayed MOs from the US Short Code traffic on Sprint
Impact DLR: Clients may experience delayed DRs from the US Short Code traffic on Sprint

On behalf of Sprint - US we appreciate your patience and apologies for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 9, 13:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 15 Sep 2021 05:00 Hrs.
End Date and Time (GMT) :: 15 Sep 2021 09:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
`
• One of our partners in United States has advertised of conducting a technical maintenance during the period
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 9, 01:05 UTC
Resolved - Dear Client,

We are writing to inform you that this incident is now resolved.

Incident Start Time: 2021-09-13 18:26 UTC
Incident End Time: 2021-09-15 03:15 UTC

Please, contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 15, 08:14 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing performance degradation for our Flashcall verification service toward Indonesia.

Incident start time: 2021-09-13 18:26 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Sep 13, 20:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 UTC
Update - This is a reminder that Sinch will be performing a scheduled maintenance to replace the wildcard SSL certificate "*.clxcommunications.com" for the following domains during the times specified below.

api-eu1.clxcommunications.com
api-eu2.clxcommunications.com
api-eu.clxcommunications.com
http-eu1.clxcommunications.com
http-eu3.clxcommunications.com
http-eu4.clxcommunications.com
batchsend.clxcommunications.com
smpp-eu4.clxcommunications.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-09-15 01:00 UTC
End Time: 2021-09-15 03:00 UTC


Impact: Traffic from client applications connecting to the listed SSL-enabled gateway will fail if it accepts only the SSL certificates preloaded into its trust store and does not auto-accept new SSL certificates. There is no action required if the client application auto-accepts the updated SSL certificate chain presented by the server.

Download The Certificate files here for "*.clxcommunications.com" : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvfN7il0v35LgIMriPs7tNQBRKr7RgKPQ0pyg6D1g11_ww?e=JYaino

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 10, 20:02 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.

api-eu1.clxcommunications.com
batchsend.clxcommunications.com

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2021-09-15 01:00 UTC

End Time: 2021-09-15 03:00 UTC


Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

api-eu1.clxcommunications.com
batchsend.clxcommunications.com

Download The Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvfN7il0v35LgIMriPs7tNQBRKr7RgKPQ0pyg6D1g11_ww?e=JYaino

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Aug 23, 16:06 UTC
Sep 14, 2021
Resolved - The Incident is resolved.

Incident Start Date & Time (GMT) : 14 Sep 2021 17:30 Hrs.
Incident End Date & Time (GMT) : 14 Sep 2021 21:45 Hrs.
Sep 14, 22:01 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in American Samoa.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 Sep 2021 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 17:55 UTC
Resolved - This incident has been resolved .

Incident Start Date & Time (GMT) : 14 Sep 2021 12:30 hrs
Incident End Date & Time (GMT) : 14 Sep 2021 17:30 Hrs
Sep 14, 17:51 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degraded delivery towards Bell Mobility in Canada.
We are following up with our partner on priority to have it resolved.

Impact ::
Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted
DR Notification : Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 12:30 hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 13:46 UTC
Resolved - Dear Client,

This incident has been resolved.

Start Time: 2021-09-14 10:30 UTC
End Time: 2021-09-14 16:16 UTC

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Sep 14, 16:52 UTC
Update - We are continuing to investigate this issue.
Sep 14, 15:10 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Virgin network in Canada.

Incident Start Time: 2021-09-14 10:30 UTC
Incident End Time: TBD

Impact: Clients may observe failed MT/MO/DR towards/from the Virgin network in Canada

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 14, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:32 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9238

Start Date and Time (GMT):: 14 Sep 2021 13:30 Hrs.
End Date and Time (GMT):: 14 Sep 2021 16:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 9, 23:15 UTC
Resolved - There was a temporary issue which is resolved now
Sep 14, 12:20 UTC
Update - We are continuing to investigate this issue with the help of our partners
Sep 14, 11:55 UTC
Update - We are continuing to investigate this issue with the help of our partners
Sep 14, 10:17 UTC
Update - We are continuing to investigate this issue with the help of our partners. We shall provide an update at the earliest.
Sep 14, 09:05 UTC
Update - We are continuing to investigate this issue with the help of our partners. We shall provide an update at the earliest.
Sep 14, 07:45 UTC
Update - We are continuing to investigate this issue with the help of our partners. We shall provide an update at the earliest.
Sep 14, 05:50 UTC
Update - We are continuing to investigate this issue.
Sep 14, 04:39 UTC
Investigating - Ticket Number :: MNOC-33033
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet :Not Impacted

Incident Start Date & Time (GMT) : 14th September, 2021 02:00 Hours GMT

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 14, 02:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:47 UTC
Scheduled - Dear Client,

This is to notify about the extension of the scheduled maintenances for the SSL Certificate Installation of: "*.clxcommunications.com" and "*.clxnetworks.com". The SSL certificate for the following domains are being updated during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-09-14 09:00 UTC
Updated End Time: 2021-09-14 12:00 UTC

rcs-us1.clxcommunications.com
http-us.clxcommunications.com
http-us2.clxcommunications.com
http-us3.clxcommunications.com
inbound01-ash1.clxnetworks.com

Impact: Traffic from client applications connecting to the listed SSL-enabled gateway will fail if it accepts only the SSL certificates preloaded into its trust store and does not auto-accept new SSL certificates. There is no action required if the client application auto-accepts the updated SSL certificate chain presented by the server.

Download The Certificate files here for "*.clxcommunications.com" : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvfN7il0v35LgIMriPs7tNQBRKr7RgKPQ0pyg6D1g11_ww?e=JYaino

Download The Certificate files "*.clxnetworks.com" here:https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Ejkdn_0ziTVMnh2pWVoV7J0BT7f0O9lq0FvWU3rnw3uVWw?e=e33zWb

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 14, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:30 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-14 05:30 UTC
End Time: 2021-09-14 11:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code and 10DLC SMS MTs and MOs toward T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologies for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 13, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:03 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled maintenance to replace the SSL certificate "*.clxnetworks.com" for the following domains during the times specified below.

inbound01-ash1.clxnetworks.com

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2021-09-14 09:00 UTC
End Time: 2021-09-14 11:00 UTC

Impact: Clients connecting to the listed Gateway via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

inbound01-ash1.clxnetworks.com

Download The Certificate files here:https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Ejkdn_0ziTVMnh2pWVoV7J0BT7f0O9lq0FvWU3rnw3uVWw?e=e33zWb

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 10, 20:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:03 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-09-14 05:00 UTC
End Time: 2021-09-14 11:00 UTC

Impact MT: Clients may experience delayed MTs towards the US Short Code traffic on Sprint
Impact MO: Clients may experience delayed MOs from the US Short Code traffic on Sprint
Impact DLR: Clients may experience delayed DRs from the US Short Code traffic on Sprint

On behalf of Sprint - US we appreciate your patience and apologies for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 9, 13:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:01 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our legacy Mblox gateways at the times specified below.

Type: Scheduled Maintenance - Mblox APIs
Change Window
Start Time: 2021-09-14 09:00 UTC
End Time: 2021-09-14 11:00 UTC

Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.

Impacted FQDNs:
xml.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
1e100.us.lb.mblox.com
1e100.us1.lb.mblox.com
smpp.psms.us.mblox.com
smpp.mt.us.mblox.com
smpp001.us1.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 7, 19:34 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-09-14 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 27, 08:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 UTC
Update - This is a reminder that Sinch will be performing a scheduled maintenance to replace the wildcard SSL certificate "*.clxcommunications.com" for the following domains during the times specified below.

rcs-us1.clxcommunications.com
http-us.clxcommunications.com
http-us2.clxcommunications.com
http-us3.clxcommunications.com


Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-09-14 09:00 UTC
End Time: 2021-09-14 11:00 UTC

Impact: Traffic from client applications connecting to the listed SSL-enabled gateway will fail if it accepts only the SSL certificates preloaded into its trust store and does not auto-accept new SSL certificates. There is no action required if the client application auto-accepts the updated SSL certificate chain presented by the server.

Download The Certificate files here for "*.clxcommunications.com" : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvfN7il0v35LgIMriPs7tNQBRKr7RgKPQ0pyg6D1g11_ww?e=JYaino

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 10, 20:03 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.

rcs-us1.clxcommunications.com

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2021-09-14 09:00 UTC

End Time: 2021-09-14 11:00 UTC


Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

rcs-us1.clxcommunications.com

Download The Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvfN7il0v35LgIMriPs7tNQBRKr7RgKPQ0pyg6D1g11_ww?e=JYaino

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Aug 23, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-09-14 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 27, 08:40 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 02:06 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 14 Sep 2021 05:00 Hrs.
End Date and Time (GMT) :: 14 Sep 2021 09:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
`
• One of our partners in United States has advertised of conducting a technical maintenance during the period.
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sep 9, 01:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 08:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 13:09 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: 9233

Start Date and Time (GMT):: 14 Sep 2021 06:00 Hrs.
End Date and Time (GMT):: 14 Sep 2021 10:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in statistical data

Description:


Sinch Digital Interconnect will be conducting a planned activity on internal applications involving an upgrade to our logging layer on September 14th. We are striving to have no interruption to Mobile Data Record (MDR) or Customer Data Record (CDR) exports following the upgrade. However, in the event of an unforeseen issue, you may experience a delay in MDR/CDR exports on our SFTP server for up to 72 hours.

If a delay does occur, there will be no data lost and files will be posted for any past days. If you continue to experience issues with files not being posted to your SFTP account after 72 hours, please contact us. (Please find our E-mail ID and contact number at the bottom of this notification)

Please note that if you don't currently retrieve MDRs from our SFTP server, you can safely ignore this notification.
`

If you experience any issues during or after this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 8, 00:23 UTC