Update - We are writing to inform you that this long-term issue is unfortunately still present, and at the time we have not received any new ETA. This notification will be updated accordingly once we have any new information to add.
Jun 14, 08:08 UTC
Jun 14, 08:08 UTC
Update - We are writing to inform you that the delay in traffic towards Telenor Pakistan is unfortunately not yet resolved. We are constantly requesting details and information from our partner on the work that's being done to fix and resolve the cable cut problem, but at the moment we have not been provided with a new ETA. We are still expecting intermittent delays on a daily basis for this type of traffic. Any new details to this issue will be communicated accordingly.
May 3, 06:44 UTC
May 3, 06:44 UTC
Identified - This incident is still ongoing, with intermittent delays occurring daily. The root cause is a combination of multiple factors, but the main point is a cable cut that occurred in February which is expected to be fixed by the end of April. Traffic is currently running on backup routes internally with Telenor but these are not of the same quality causing latency and glitches, and ultimately traffic degradation.
Apr 12, 08:52 UTC
Apr 12, 08:52 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Telenor.
Incident Start Time: 2022-03-23 15:35 UTC
We will update as soon as we have more information.
Mar 23, 16:12 UTC
Incident Start Time: 2022-03-23 15:35 UTC
We will update as soon as we have more information.
Mar 23, 16:12 UTC
Connectivity by region
Operational
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
Reach API
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MMS 365
Operational
E-mail 365
Operational
SMS 365 Operator
Operational
Intelligent Hubbing 365
Operational
SaaS Applications
Operational
Contact Pro - AF
Operational
Contact Pro - AU
Operational
Contact Pro - EU
Operational
Contact Pro - NA
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Numbers API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - Toll Free Number Provider
May 5, 03:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
First window:
Maintenance Start time: 2022-05-05 03:00 UTC
Maintenance End time: 2022-05-05 07:00 UTC
Second window:
Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC
Third window:
Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC
Forth window:
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Apr 25, 11:37 UTC
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
First window:
Maintenance Start time: 2022-05-05 03:00 UTC
Maintenance End time: 2022-05-05 07:00 UTC
Second window:
Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC
Third window:
Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC
Forth window:
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Apr 25, 11:37 UTC
SMS 365 | Enterprise Messaging | TLS certificate renewal | Ref Number# NA
Jul 2, 18:00-20:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 28, 14:20 UTC
Jun 28, 14:20 UTC
Scheduled -
Services :: SMS 365
Ref Number :: NA
Start Date and Time(GMT): 2 July 2022 18:00 GMT.
End Date and Time(GMT): 2 July 2022 20:00 GMT.
Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 data center, will be renewed on the 2nd of July ‘22 at 18:00 GMT.
• opr-pp.sapmobileservices.com
• opr-eu2.sapdigitalinterconnect.com
• opr-pi.sapmobileservices.com
• opr-eu2-vpn.sapdigitalinterconnect.com
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 2nd of July 22, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jun 24, 04:38 UTC
Ref Number :: NA
Start Date and Time(GMT): 2 July 2022 18:00 GMT.
End Date and Time(GMT): 2 July 2022 20:00 GMT.
Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 data center, will be renewed on the 2nd of July ‘22 at 18:00 GMT.
• opr-pp.sapmobileservices.com
• opr-eu2.sapdigitalinterconnect.com
• opr-pi.sapmobileservices.com
• opr-eu2-vpn.sapdigitalinterconnect.com
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 2nd of July 22, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jun 24, 04:38 UTC
DI SMS 365| Enterprise Messaging | Message Manager Application Maintenance | PCR Number #PCRSDI-9920
Jul 2, 18:00-22:00 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-9920
Start Date and Time (GMT):: 02 July 2022 18:00 Hrs.
End Date and Time (GMT):: 02 July 2022 22:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Users may unable to access
Extranet: Not Impacted
Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager unable to access during planned window , we recommend our customers' to scheduled their campaigns either prior or after the maintenance window.
All campaign messages sent during the maintenance window would be queued and delivered with delay.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jun 30, 09:28 UTC
PCR Number :: PCRSDI-9920
Start Date and Time (GMT):: 02 July 2022 18:00 Hrs.
End Date and Time (GMT):: 02 July 2022 22:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Users may unable to access
Extranet: Not Impacted
Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager unable to access during planned window , we recommend our customers' to scheduled their campaigns either prior or after the maintenance window.
All campaign messages sent during the maintenance window would be queued and delivered with delay.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jun 30, 09:28 UTC
SMS 365 | Enterprise Messaging | TLS certificate renewal | Ref Number# NA
Jul 2, 18:00-20:00 UTC
Services :: SMS 365
Ref Number :: NA
Start Date and Time(GMT): 02 July 2022 18:00
End Date and Time(GMT): 02 July 2022 20:00
Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 Data Center, will be renewed on the 2nd of July ‘22 at 18:00 GMT.
1. smpp-eu2.sapdigitalinterconnect.com
2. smpp-pp.sapmobileservices.com
3. smss-eu2.sapdigitalinterconnect.com
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 2nd of July ‘22, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jun 23, 09:37 UTC
Ref Number :: NA
Start Date and Time(GMT): 02 July 2022 18:00
End Date and Time(GMT): 02 July 2022 20:00
Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 Data Center, will be renewed on the 2nd of July ‘22 at 18:00 GMT.
1. smpp-eu2.sapdigitalinterconnect.com
2. smpp-pp.sapmobileservices.com
3. smss-eu2.sapdigitalinterconnect.com
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 2nd of July ‘22, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jun 23, 09:37 UTC
DI SMS 365(iSMS) | Operator Services | 3rd party Network Maintenance | Ref Number# 24133067-1
Jul 3, 00:00-07:30 UTC
3rd Party Maintenance
Services :: DI SMS 365(iSMS)
Ref Number :: 24133067-1
Start Date and Time (GMT):: 03 July 2022 00:00 Hrs.
End Date and Time (GMT) :: 03 July 2022 07:30 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Jun 23, 09:20 UTC
Services :: DI SMS 365(iSMS)
Ref Number :: 24133067-1
Start Date and Time (GMT):: 03 July 2022 00:00 Hrs.
End Date and Time (GMT) :: 03 July 2022 07:30 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Jun 23, 09:20 UTC
DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple networks | Reference number# NA
Jul 4, 22:00 - Jul 5, 00:00 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 04 July 2022 22:00 hrs
End Date and Time (GMT) :: 05 July 2022 00:00 hrs
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jun 24, 19:36 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 04 July 2022 22:00 hrs
End Date and Time (GMT) :: 05 July 2022 00:00 hrs
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jun 24, 19:36 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 23820435-1
Jul 5, 05:00-11:00 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: 23820435-1
Start Date and Time (GMT):: 05 July 2022 05:00 Hrs.
End Date and Time (GMT) :: 05 July 2022 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.
During the maintenance, one of our IS DC traffic through MPLS may failover from primary Circuit-ID* to the secondary MPLS circuit** due to which customer connections may experience disconnect and high latency for a brief time.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jun 23, 06:12 UTC
Services :: DI SMS 365
Ref Number :: 23820435-1
Start Date and Time (GMT):: 05 July 2022 05:00 Hrs.
End Date and Time (GMT) :: 05 July 2022 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.
During the maintenance, one of our IS DC traffic through MPLS may failover from primary Circuit-ID* to the secondary MPLS circuit** due to which customer connections may experience disconnect and high latency for a brief time.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jun 23, 06:12 UTC
DI SMS 365 | Enterprise Messaging| TLS certificate| Ref Number# N/A
Jul 5, 05:30-07:30 UTC
Services :: DI SMS 365
Ref Number :: N/A
Start Date and Time(GMT): 05 July 2022 05:30 Hrs
End Date and Time(GMT): 05 July 2022 07:30 Hrs
Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 and UK4 data centers, will be renewed on the 05 July 2022 at 05:30AM GMT.
1. HTTP Gateway - Delivery Receipts Notifications traffic
2. HTTP Gateway - Mobile Originated (MO) traffic
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 05 July 2022 at 05:30AM GMT .
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jul 1, 06:01 UTC
Ref Number :: N/A
Start Date and Time(GMT): 05 July 2022 05:30 Hrs
End Date and Time(GMT): 05 July 2022 07:30 Hrs
Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 and UK4 data centers, will be renewed on the 05 July 2022 at 05:30AM GMT.
1. HTTP Gateway - Delivery Receipts Notifications traffic
2. HTTP Gateway - Mobile Originated (MO) traffic
Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.
1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 05 July 2022 at 05:30AM GMT .
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jul 1, 06:01 UTC
DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-9888
Jul 5, 06:00-10:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-9888
Start Date and Time (GMT):: 07 July 2022 06:00 Hrs.
End Date and Time (GMT):: 07 July 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 30, 15:51 UTC
PCR Number :: PCRSDI-9888
Start Date and Time (GMT):: 07 July 2022 06:00 Hrs.
End Date and Time (GMT):: 07 July 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 30, 15:51 UTC
External Maintenance - Canada Bell
Jul 5, 09:00-10:00 UTC
Bell CA has scheduled a maintenance.
Impact: Customers may experience delayed traffic to & from Bell CA
Maintenance start time: 2022-07-05 09:00 UTC
Maintenance end time: 2022-07-05 10:00 UTC
Posted on Jul 1, 09:42 UTC
Impact: Customers may experience delayed traffic to & from Bell CA
Maintenance start time: 2022-07-05 09:00 UTC
Maintenance end time: 2022-07-05 10:00 UTC
Posted on Jul 1, 09:42 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number #PCRSDI-9896
Jul 6, 06:00-10:00 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-9896
Start Date and Time (GMT):: 06 July 2022 06:00 Hrs.
End Date and Time (GMT):: 06 July 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 30, 16:33 UTC
PCR Number :: PCRSDI-9896
Start Date and Time (GMT):: 06 July 2022 06:00 Hrs.
End Date and Time (GMT):: 06 July 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 30, 16:33 UTC
DI MMS 365 - MM7 | Enterprise Messaging | TLS Certificate Renewal | Ref TT# PCRSDI-9918
Jul 7, 06:00-08:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 28, 12:56 UTC
Jun 28, 12:56 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 28, 12:54 UTC
Jun 28, 12:54 UTC
Scheduled -
Services :: MMS 365 – MM7
Ref Number :: PCRSDI-9918
Start Date and Time(GMT): 07 Jul 2022 06:00
End Date and Time(GMT): 07 Jul 2022 08:00
Description:
The TLS certificate issued to the “sapdigitalinterconnect.com” and used for the following services, will be renewed on the 7th of Jul ‘22 at 06:00 GMT.
1. mm7.sapdigitalinterconnect.com
2. mm7op.sapdigitalinterconnect.com
Customers/partners who use these services are advised to download and import the new TLS certificate into their certificate stores, as per the instructions below to prevent any traffic disruption.
1.The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
-> https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
2.The downloaded TLS certificate must be added to your certificate store before the 7th of Jul ‘22 at 06:00 GMT.
3.Do not remove the existing certificate for the “sapdigitalinterconnect.com” domain until we have notified you that we have deployed the new certificate.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com
Jun 22, 17:27 UTC
Ref Number :: PCRSDI-9918
Start Date and Time(GMT): 07 Jul 2022 06:00
End Date and Time(GMT): 07 Jul 2022 08:00
Description:
The TLS certificate issued to the “sapdigitalinterconnect.com” and used for the following services, will be renewed on the 7th of Jul ‘22 at 06:00 GMT.
1. mm7.sapdigitalinterconnect.com
2. mm7op.sapdigitalinterconnect.com
Customers/partners who use these services are advised to download and import the new TLS certificate into their certificate stores, as per the instructions below to prevent any traffic disruption.
1.The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
-> https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
2.The downloaded TLS certificate must be added to your certificate store before the 7th of Jul ‘22 at 06:00 GMT.
3.Do not remove the existing certificate for the “sapdigitalinterconnect.com” domain until we have notified you that we have deployed the new certificate.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com
Jun 22, 17:27 UTC
DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number #PCRSDI-9889
Jul 7, 06:00-10:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-9889
Start Date and Time (GMT):: 07 July 2022 06:00 Hrs.
End Date and Time (GMT):: 07 July 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 30, 16:36 UTC
PCR Number :: PCRSDI-9889
Start Date and Time (GMT):: 07 July 2022 06:00 Hrs.
End Date and Time (GMT):: 07 July 2022 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 30, 16:36 UTC
DI SMS 365(iSMS) | Operator Services | 3rd party Network Maintenance | Ref Number# 24176752-1
Jul 7, 16:00-22:00 UTC
3rd Party Maintenance
Services :: DI SMS 365(iSMS)
Ref Number :: 24176752-1
Start Date and Time (GMT):: 07 July 2022 16:00 Hrs.
End Date and Time (GMT) :: 07 July 2022 22:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade which will mitigate an existing defect in the current software version and prevent future network outages.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Jun 30, 17:29 UTC
Services :: DI SMS 365(iSMS)
Ref Number :: 24176752-1
Start Date and Time (GMT):: 07 July 2022 16:00 Hrs.
End Date and Time (GMT) :: 07 July 2022 22:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade which will mitigate an existing defect in the current software version and prevent future network outages.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Jun 30, 17:29 UTC