In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:01 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-22 03:00 UTC
End Time: 2021-10-22 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Connectivity by region Under Maintenance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Under Maintenance
SMS - US - Toll Free ? Under Maintenance
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
3rd Party Maintenance

Services :: DI LTE 365 & DI GRX 365
Ref Number :: INC000003803518

Start Date and Time (GMT):: 23 Oct 2021 15:00 Hrs.
End Date and Time (GMT) :: 23 Oct 2021 21:00 Hrs.

Impact:

DI GRX 365 - During the outage window there will be a 60-minute hit on Customer services. Other short interruptions may be experienced during the outage window. Peering partners will experience intermittent connectivity and BGP fluctuations to the Sinch Equinix Singapore GRX peering IP 202.79.200.1.

DI LTE 365 - During the outage window there will be a 60-minute hit on Customer services. Other short interruptions may be experienced during the outage window and Peering partners will experience intermittent connectivity and BGP fluctuations to the Sinch Equinix Singapore GRX peering IP 202.79.198.8.

Others : NA

Description:

Our partner has informed us about the planned maintenance to Upgrade PE Node to the next level of software.


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Oct 8, 19:32 UTC
Services :: DI SMS 365
PCR Number :: PSD-9327

Start Date and Time (GMT):: 23 Oct 2021 18:00Hrs.
End Date and Time (GMT):: 23 Oct 2021 21:00Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: Impact for DRs: 10 - 15 mins delay
Message Manager: No impact
Extranet: No impact

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

Traffic Impact : No expected impact for MT/MO delivery. There will be a 5-10 mins delay in delivery for notifications.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Oct 20, 13:12 UTC
Services :: DI SMS 365
PCR Number :: PSD-9294

Start Date and Time (GMT):: 23 Oct 2021 18:00 Hrs.
End Date and Time (GMT):: 23 Oct 2021 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Terminating (MT) Traffic : Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager : Impacted
Extranet : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the Message Manager Application. Message Manager tool will not be accessible during the maintenance.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sinch DI Services - SMS 365 Enterprise
Posted on Sep 30, 10:47 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-25 04:00 UTC
End Time: 2021-10-25 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Oct 21, 13:43 UTC
Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-25 05:00 UTC
End Time: 2021-10-25 07:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Sep 22, 10:32 UTC
3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 25th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 25th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Oct 6, 19:45 UTC
Upcoming Maintenance Notice Oct 25, 20:00-22:00 UTC
Dear Customer,

We are writing to inform you that our Verification Engineers have scheduled a maintenance window to update the SMS/Verification Certificates and migrate the Verification Services to our Global RDS between the times specified below.

Type: Scheduled Database Maintenance
Start Time: 2021-10-25 20:00 UTC
End Time: 2021-10-25 22:00 UTC

Affected Site: Accounting Database

Impact:
* Low
* Products affected: SMS and Verification (V-SMS and Flashcall)

We appreciate your patience and apologize for any inconvenience you might experience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch
Posted on Oct 18, 14:03 UTC
WhatsApp Routine Maintenance - EU Oct 26, 08:00-10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 12:41 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-10-26 08:00 UTC to 10:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Sep 27, 13:56 UTC
Dear Client,

Sinch will be performing a scheduled maintenance to replace the SSL certificate for api.clxcommunications.com during the times specified below.

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2021-10-26 09:00 UTC
End Time: 2021-10-26 11:00 UTC

Impact: Clients connecting to the MSIP Gateways and using SSL via the SSL secure port will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.
api.clxcommunications.com

Download The Certificate files here:https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElC5aOE6d2RPo-udpQVJCbcBbBDfIGdGG2tnynbNrwbF8g?e=mKuzcF

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 28, 21:41 UTC
WhatsApp Routine Maintenance - US Oct 26, 10:00-12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 12:39 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-10-26 10:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Sep 27, 13:57 UTC
External Maintenance - (AT&T - US) Oct 27, 04:00-11:00 UTC
Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-27 04:00 UTC
End Time: 2021-10-27 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T - US.

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Oct 8, 07:14 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-27 04:00 UTC
End Time: 2021-10-27 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Oct 21, 13:36 UTC
Services :: DI MMS 365 - MM7
PCR Number :: 9324

Start Date and Time (GMT):: 27 Oct 2021 06:00 Hrs.
End Date and Time (GMT):: 27 Oct 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Oct 14, 18:07 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches

Start Time: 2021-10-27 07:00 UTC
End Time: 2021-10-27 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Oct 11, 12:59 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-27 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:05 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.


Start time: 2021-10-27 08:00 UTC
End time: 2021-10-27 09:00 UTC

Affected Site: CA1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Oct 11, 13:01 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-27 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:06 UTC
Dear Client,

We are writing to inform you that Verizon US is performing planned maintenance on their platform at the time specified below.

Start Time: 2021-10-27 12:00 UTC
End Time: 2021-10-27 18:00 UTC

Impact: Clients may potentially experience delayed/rejected/failed Short Code and Toll-Free Numbers MT/MO traffic on Verizon US.

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Posted on Oct 12, 12:09 UTC
3rd Party Maintenance

Services :: MMS 365
Ref Number :: NA

Start Date and Time (GMT):: 27 October 2021 12:00 Hrs.
End Date and Time (GMT) :: 27 October 2021 18:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description: One of our partners will be performing software upgrades on their platform and MO/MT/DR traffic will be impacted due to this.
`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Oct 13, 07:20 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-28 03:00 UTC
End Time: 2021-10-28 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Oct 1, 05:41 UTC
Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-28 04:00 UTC
End Time: 2021-10-28 06:59 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on Sprint - US

On behalf of (Sprint - US) we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Oct 21, 12:23 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-10-28 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Oct 11, 12:57 UTC
We will be performing a scheduled maintenance at our AU and BR sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.


Start time: 2021-10-28 15:00 UTC
End time: 2021-10-28 16:00 UTC

Affected Site: AU1 and BR1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Posted on Oct 11, 12:55 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 22341255-1

Start Date and Time (GMT):: 30 Oct 2021 23:00 Hrs.
End Date and Time (GMT) :: 31 Oct 2021 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Oct 21, 04:33 UTC
3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 02 Nov 2021 07:00 GMT.
End Date and Time (GMT) :: 02 Nov 2021 11:00 GMT.

Impact:

DI E-Mail 365: No service impact is expected.

Description:

One of our partners has informed us about their planned system maintenance at their datacenters sites for service improvement. No service impact is expected during maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Oct 20, 10:01 UTC
3rd Party Maintenance

Services : DI E-Mail 365
Ref Number : 1796776

Start Date and Time (GMT) : 06-Nov-2021 09:00 Hrs GMT
End Date and Time (GMT) : 06-Nov-2021 15:00 Hrs GMT

Impact :
E-Mail traffic : Service unavailable during first 4 hours & Intermittent interruptions are expected to occur during rest of scheduled time window.

Description :
Dear Customer,
This maintenance information is important to you and therefore, we recommend read & consuming it carefully.
Digital Interconnect’s partner would be executing a significant maintenance activity on 06 Nov 2021. This significant maintenance activity is a proactive work executed for optimizing availability of the service offered. During the advertised maintenance window, customers should expect the following:
(i) Intermittent interruption to the DI E-Mail 365 service.
(ii) Delay in delivery of email messages sent to DI E-Mail 365 service.
(iii) Digital Interconnect email service would continue to accept / receive email messages, but queue within our application and deliver with intermittent delay in delivery.
(iv) Services should return to normal after completion of maintenance as per advertised time window.

Digital Interconnect’s recommendation to Customers:
We recommend scheduling your campaign traffic & high volumes of messages after the first four hours of advertised maintenance time window (i.e. after 13:00 GMT). This is to prevent adverse impact to your traffic and ensure a seamless service is offered during your major campaigns & high-volume traffic situations.

Should you need clarification and (OR) addition information, please do not hesitate to contact essupport.digitalinterconnect@sinch.com (or) designated Digital Interconnect Account Manager.
Posted on Oct 8, 00:46 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: N/A

Start Date and Time (GMT):: 9-Nov-2021 05:00 Hrs.
End Date and Time (GMT) :: 9-Nov-2021 12:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery.
Mobile Originated (MO) Traffic: Will queue at carrier end.
DR Notification: Will queue at carrier end.
Message Manager: : Not Impacted.
Extranet : Not Impacted

Description:
One of our partners, AT&T Mobility has informed us of a major planned activity on their Data Centers.
During the maintenance window, few of our customers terminating their traffic into United States may observe delay in delivery during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Oct 19, 21:10 UTC
External Maintenance - (AT&T - US) Nov 10, 04:00-11:00 UTC
Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-11-10 04:00 UTC
End Time: 2021-11-10 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T - US.

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Oct 8, 07:15 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Oct 22, 2021

Unresolved incident: External Maintenance - Toll Free Number Provider.

Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 00:00 UTC
Scheduled - Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 04 October 2021 00:00 Hrs.
End Date and Time (GMT):: 21 October 2021 23:59 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: No expected impact.
Message Manager: Not Applicable
Extranet: Not Applicable

Description:

As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our short code traffic for Sprint & T-Mobile to common outbound connections. These migrations will take place at various off-peak periods between Oct 4th, 2021 and Oct 21st, 2021.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 1, 15:39 UTC
Resolved - This incident has been resolved .

Incident Start Date & Time (GMT) : 21 Oct 2021 19:15 Hrs.
Incident End Date & Time (GMT) : 21 Oct 2021 22:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 21, 23:33 UTC
Monitoring - All the queues have been cleared. Traffic delivery has been resumed back to normal.
we will continue to monitor further.
Oct 21, 23:11 UTC
Identified - queues are reducing gradually, we will update on further progress.
Oct 21, 20:53 UTC
Investigating - Ticket Number :: MNOC-34135
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21 October 2021 19:15 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 21, 19:42 UTC
Resolved - This incident has been resolved .

Incident Start Date & Time (GMT) : 21 Oct 2021 19:25 Hrs.
Incident End Date & Time (GMT) : 21 Oct 2021 22:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 21, 23:32 UTC
Monitoring - The queues built up within our platform has been cleared.
we will monitor further.
Oct 21, 23:10 UTC
Identified - The queues built up for DR traffic within our platform are due to high traffic and are reducing gradually.
we will update on further progress.
Oct 21, 20:50 UTC
Investigating - Ticket Number :: MNOC-34130
Services:: DI SMS 365

Description ::

Currently, we are observing queues built up for DR traffic within our platform.
Few customers may observe a potential delay in delivery of DLR traffic from SDI .
We are working at high priority to resolve the issue, and will update on any further improvements

Impact ::

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 21 Oct 2021 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 21, 19:38 UTC
Resolved - This incident has been resolved .

Incident Start Date & Time (GMT) : 21 Oct 2021 19:25 Hrs.
Incident End Date & Time (GMT) : 21 Oct 2021 20:35 Hrs.
Oct 21, 21:18 UTC
Monitoring - we observed potential delay in delivery of DR traffic with AT&T Mobility due to high traffic.
The traffic has resumed back to normal, we will monitor further.
Oct 21, 21:04 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery issue with AT&T Mobility in United States.
• Some of our customers may observe potential delay in delivery of DR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery


Incident Start Date & Time (GMT) : 21 Oct 2021 19:25 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 21, 20:23 UTC
Resolved - Dear Client,

This incident has been resolved.

Incident start time: 2021-10-20 15:20 UTC
Incident End Time: 2021-10-21 09.00 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue
Oct 21, 16:57 UTC
Update - We are continuing to investigate this issue.
Oct 20, 17:33 UTC
Update - We are continuing to investigate this issue.
Oct 20, 17:31 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Vodafone network in Romania.

Incident Start Time: 2021-10-20 15:20 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Vodafone network in Romania.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 20, 17:13 UTC
Completed - The scheduled maintenance has been completed.
Oct 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:03 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 21st Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 21st Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:37 UTC
Completed - The scheduled maintenance has been completed.
Oct 21, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2464 & 2465

Start Date and Time (GMT):: 21 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 21 October 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).
`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 14, 19:42 UTC
Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:01 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-21 03:00 UTC
End Time: 2021-10-21 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 1, 05:34 UTC
Resolved - • All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 21 October 2021 00:00 Hrs.
Incident End Date & Time (GMT) : 21 October 2021 03:10 Hrs.
Oct 21, 03:11 UTC
Update - We observe that the queues for MM7 built within our platform are gradually decreasing.
We will update on further improvements.
Oct 21, 01:18 UTC
Identified - Ticket Number :: MNOC-34100
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21 October 2021 00:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 21, 00:23 UTC
Oct 20, 2021
Resolved - Dear Client,

This incident has been resolved.

Incident start time: 2021-10-20 22:04 UTC
Incident start time: 2021-10-20 22:32 UTC

Please contact support@sinch.com should you require further information or assistance.
Oct 20, 22:58 UTC
Update - We are continuing to investigate this issue.
Oct 20, 22:39 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing MT delivery issues towards the Vodafone network in Turkey.

Impact: Clients may experience delayed or failed MT traffic towards Turkey.

Incident start time: 2021-10-20 22:04 UTC
Incident end time: TBD

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Oct 20, 22:35 UTC
Resolved - This incident has been resolved.
Oct 20, 22:01 UTC
Monitoring - The queues for MM7 built within our platform has been cleared.
We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 October 2021 17:00 Hrs.
Incident End Date & Time (GMT) : 20 October 2021 20:25 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 20, 20:40 UTC
Identified - Ticket Number :: MNOC-34087
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 October 2021 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 20, 17:58 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 UTC
Scheduled - 3rd Party Maintenance

Services :: MMS 365
Ref Number :: NA

Start Date and Time (GMT):: 20 October 2021 17:00 Hrs.
End Date and Time (GMT) :: 20 October 2021 21:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description: One of our partners will be performing software upgrades on their platform and MO/MT/DR traffic will be impacted due to this.
`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 13, 07:15 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US is performing planned maintenance on their platform at the time specified below.

Start Time: 2021-10-20 12:00 UTC
End Time: 2021-10-20 18:00 UTC

Impact: Clients may potentially experience delayed/rejected/failed Short Code and Toll-Free Numbers MT/MO traffic on Verizon US.

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Oct 12, 12:07 UTC
Resolved - This incident has been resolved.
Oct 20, 17:13 UTC
Update - We are continuing to investigate this issue.
Oct 14, 09:47 UTC
Investigating - Dear Client,

We are writing to inform you that Telia - Norway is currently experiencing issues with DLRs.

Incident Start Time: 2021-10-14 07:00 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed DR's from Telia - Norway. Our tests prove that MT's are unaffected.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 14, 09:15 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 20th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 20th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:35 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 20:03 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-20 03:00 UTC
End Time: 2021-10-20 11:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 15, 09:57 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): : 20 Oct 2021 10:00 Hrs.
End Date and Time (GMT) :: 20 Oct 2021 10:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

Vodafone New Zealand has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment .
Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 18, 00:58 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:30 UTC
Scheduled - We have an emergency maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-10-20 08:30 UTC to 09:30 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Oct 20, 08:02 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: 9323

Start Date and Time (GMT):: 20 Oct 2021 06:00 Hrs.
End Date and Time (GMT):: 20 Oct 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 14, 18:31 UTC
Resolved - Our support groups have resolved the issue and we see no further queueing on our platform.
Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 20 OCT 2021 08:20 Hrs
Incident End Date & Time (GMT) : 20 OCT 2021 08:45 Hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Oct 20, 08:52 UTC
Investigating - Ticket Number ::MNOC-34080
Services:: DI SMS 365(iSMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform for SMPP customers.
Few of our customer connected to iSMS platform via SMPP may observe potential delay in delivery for MO & MT messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 20 OCT 2021 08:20 Hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification
Oct 20, 08:41 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2464 & 2465

Start Date and Time (GMT):: 20 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 20 October 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 14, 19:39 UTC
Resolved - Ticket Number :: MNOC-34060
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 October 2021 21:10 Hrs.
Incident End Date & Time (GMT) : 20 October 2021 02:55 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 20, 02:57 UTC
Update - The queues are gradually decreasing and we will update on further improvement.
Oct 20, 01:30 UTC
Update - The queues are gradually decreasing and we will update on further improvement.
Oct 20, 00:10 UTC
Identified - MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing and we will update on further improvement.
Oct 19, 22:48 UTC
Investigating - Ticket Number :: MNOC-34060
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 October 2021 21:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 19, 21:31 UTC
Resolved - The incident has been resolved and traffic is resumed back to normal.
we will monitor further.
Oct 20, 00:09 UTC
Monitoring - The DR queues built within our platform has been cleared.
Oct 19, 23:46 UTC
Update - Queues are gradually decreasing, we will update on further progress.
Oct 19, 22:47 UTC
Update - Queues are gradually decreasing, we will update on further progress.
Oct 19, 20:49 UTC
Identified - The queues built up for DR traffic within our platform are due to high traffic.
Queues are reducing gradually, we will update on further progress.
Oct 19, 19:30 UTC
Investigating - Ticket Number :: MNOC-34052
Services:: DI SMS 365

Description ::

Currently, we are observing queues built up for DR traffic within our platform.
Few customers may observe a potential delay in delivery of DLR traffic from SDI .
We are working at high priority to resolve the issue, and will update on any further improvements

Impact ::

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 18 Oct 2021 17:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 19, 18:21 UTC
Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 19th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 19th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:04 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-19 04:00 UTC
End Time: 2021-10-19 11:00 UTC

Impact: Customers may experience a delay in the delivery of inbound and outbound SMS messages.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 18, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:02 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-19 04:00 UTC
End Time: 2021-10-19 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T - US.

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 8, 07:14 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9308

Start Date and Time (GMT):: 19 October 2021 06:00 Hrs.
End Date and Time (GMT):: 19 October 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 14, 11:54 UTC
Resolved - Ticket Number :: MNOC-34024
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 October 2021 16:50 Hrs.
Incident End Date & Time (GMT) : 19 October 2021 05:20 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 19, 05:22 UTC
Update - MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing and we will update on further improvement.
Oct 19, 03:26 UTC
Update - MM7 queues built within our platform are due to high traffic.
We will continue to monitor and update on further improvements.
Oct 19, 01:15 UTC
Update - MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing and we will update on further improvement.
Oct 18, 23:07 UTC
Identified - MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing and we will update on further improvement.
Oct 18, 19:21 UTC
Investigating - Ticket Number :: MNOC-34024
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 October 2021 16:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 18, 17:13 UTC
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 18th Oct 2021 05:00 GMT.
End Date and Time (GMT) :: 18th Oct 2021 14:00 GMT.

Impact:

DI E-Mail 365: No service disruption is expected. Customers might experience occasional, minimal processing delays and there is a reduced redundancy for the timeframe of the maintenance window.

Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners has informed us about their planned system maintenance at their EU sites for enhancement of trace and recover functionality. No service impact is expected.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 19:06 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 07:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9293

Start Date and Time (GMT):: 18 Oct 2021 06:00 Hrs.
End Date and Time (GMT):: 18 Oct 2021 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Terminating (MT) Traffic : Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager : Not Impacted
Extranet : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the Message Manager Application. Message Manager tool will be accessible during the maintenance.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Sinch DI Services - SMS 365 Enterprise
Sep 30, 11:06 UTC
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::

The incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident End Date & Time (GMT) : 18-Oct-2021 07:00 Hrs.
Oct 18, 07:38 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue for 2Degrees in New Zealand.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 18-Oct-2021 06:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 18, 07:05 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-18 05:00 UTC
End Time: 2021-10-18 07:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 22, 10:30 UTC
Resolved - Ticket Number :: MNOC-34003
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 October 2021 00:30 Hrs.
Incident End Date & Time (GMT) : 18 October 2021 04:35 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 18, 04:38 UTC
Identified - We have investigated and found queues are due to high traffic. Currently queues are decreasing. We will continue to monitor and update further.
Oct 18, 03:03 UTC
Investigating - Ticket Number :: MNOC-34003
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 October 2021 00:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 18, 01:01 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Resolved - The Incident is resolved.

Incident Start Date & Time (GMT) : 16 Oct 2021 07:30 Hrs.
Incident End Date & Time (GMT) : 16 Oct 2021 09:00 Hrs.
Oct 16, 09:13 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in American Samoa.
• The incident is due to a power outage at the partner's end and currently, they're making progress towards recovery.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 Oct 2021 07:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 16, 07:44 UTC
Resolved - This incident has been resolved.

Start Time: 2021-10-15 18:21 UTC
Restoration Time: 2021-10-15 20:02 UTC

Please, contact support@sinch.com should you require further information or assistance.
Oct 16, 04:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Start Time: 2021-10-15 18:21 UTC
Restoration Time: 2021-10-15 20:02 UTC

Please, contact support@sinch.com should you require further information or assistance.
Oct 15, 20:51 UTC
Investigating - Dear Client,

We are writing to inform that we are observing delivery issues towards C-Spire US.

Start Time: 2021-10-15 18:21 UTC.

Impact: Clients may experience failed Short Code MTs and MOs on C-Spire US.

We appreciate your patience and apologize for any inconvenience experienced while we worked on the issue.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Oct 15, 19:51 UTC
Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 20:51 UTC
Monitoring - All the queues have been cleared. Traffic delivery has been resumed back to normal.
we will continue to monitor further.
Oct 15, 20:38 UTC
Identified - MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing. We will update on further progress.
Oct 15, 18:30 UTC
Investigating - Ticket Number :: MNOC-33958
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 October 2021 15:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 15, 15:50 UTC
Resolved - This incident has been resolved.

Start Time: 2021-10-15 16:43 UTC
End Time: 2021-10-15 19:59 UTC

Please, contact support@sinch.com should you require further information or assistance.
Oct 15, 20:21 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards AT&T which will impact MMS MT/MO/DLR.

Start Time: 2021-10-15 16:43 UTC

Impact: Clients will experience delayed, rejected or failed MMS MT/MO/DLR for AT&T

We appreciate your patience while work is being done to resolve this matter and apologize for any inconvenience this may cause.

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Oct 15, 17:14 UTC
Resolved - This incident has been resolved and the traffic is processing normally.
We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 October 2021 16:00 Hrs.
Incident End Date & Time (GMT) : 15 October 2021 19:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 15, 19:33 UTC
Investigating - Ticket Number :: MNOC-33959
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform
Some of our customers may observe a potential delay in delivery for MO, MT and DLR traffic towards Mexico.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 October 2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 15, 16:46 UTC
Resolved - We are able to observe normalized traffic patterns towards Telcel MX.

Incident start time: 2021-10-15 17:45 UTC
Incident End Time: 2021-10-15 18:19 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue
Oct 15, 18:44 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing MT and DR delivery issues towards Mexico - Telcel.
Impact: Clients may experience delayed or failed MT/DR traffic towards/from Mexico Telcel.

Incident start time: 2021-10-15 17:45 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.
Oct 15, 18:09 UTC
Resolved - Dear client,

Kindly note that this incident has now been resolved, per the timestamps below. A portion of delivery reports for messages submitted towards EMEA and APAC countries have been lost.

Incident Start Time: 2021-10-15 09:20 UTC
Incident End Time: 2021-10-15 10:00 UTC

Should you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 15, 10:35 UTC
Investigating - Dear client,

We are currently experiencing performance degradation on our EU1 site.

Impact: Clients may experience loss of Delivery Report for messages submitted to EU and APAC regions

Incident Start Time: 2021-10-15 09:20 UTC
Incident End Time: TBD

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 15, 09:58 UTC
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 19:43 UTC
Monitoring - All the queues have been cleared. Traffic delivery has been resumed back to normal.
Oct 14, 19:16 UTC
Update - Queues are gradually decreasing, We will update on further progress.
Oct 14, 18:47 UTC
Identified - The queues built within our platform are due to high traffic. And we observe that queues are gradually decreasing.
We will update on further progress.
Oct 14, 17:11 UTC
Investigating - Ticket Number :: MNOC-33929
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 October 2021 15:10 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 14, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): :14 Oct 2021 05:00 Hrs.
End Date and Time (GMT) :: 14 Oct 2021 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on their VPN network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 13, 22:20 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2462 & 2463

Start Date and Time (GMT):: 14 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 14 October 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 8, 00:10 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-14 03:00 UTC
End Time: 2021-10-14 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 1, 05:51 UTC
Resolved - Our support groups have resolved the issue and we see no further queueing on our platform.
Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 14 OCT 2021 04:25 Hrs.
Incident End Date & Time (GMT) : 14 OCT 2021 05:10 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Oct 14, 05:30 UTC
Investigating - Ticket Number ::MNOC-33921
Services:: DI SMS 365(iSMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform for SMPP customers.
Few of our customer connected to iSMS platform via SMPP may observe potential delay in delivery for MO & MT messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 14 OCT 2021 04:25 Hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Oct 14, 04:46 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:02 UTC
Scheduled - Dear Client,



We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-13 23:00 UTC
End Time: 2021-10-14 04:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.

On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 22, 10:27 UTC
Resolved - All the queues have been cleared. Traffic delivery has been resumed back to normal.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 14, 03:08 UTC
Update - We observe that queues are decreasing. We will update on further progress.
Oct 14, 01:44 UTC
Update - We observe that queues are decreasing. We will update on further progress.
Oct 13, 23:27 UTC
Update - We observe that queues are gradually decreasing.
We will update on further progress.
Oct 13, 21:27 UTC
Identified - The queues built within our platform are due to high traffic. And we observe that queues are gradually decreasing.
We will update on further progress.
Oct 13, 17:34 UTC
Investigating - Ticket Number :: MNOC-33903
Services:: DI MMS 365 – MM7

Description ::
• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13-Oct-2021 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 13, 15:54 UTC
Oct 13, 2021
Resolved - We no longer observe connectivity issue towards Meteor Mobile Telecommunications in Ireland. Traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted

Incident Start Date & Time (GMT) : 13-October-2021 06:30 Hrs.
Incident End Date & Time (GMT) : 13-October-2021 14:00 Hrs.
Oct 13, 14:42 UTC
Update - We are continuing to investigate this issue.
Oct 13, 13:55 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

•Sinch DI Monitoring NOC is currently observing delay in delivery towards Meteor Mobile Telecommunications in Ireland.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Queueing at carrier end.
Mobile Originated (MO) Traffic: Queueing at carrier end.
DR Notification : Queueing at carrier end.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 13 Oct 2021 06:30 Hrs.
Oct 13, 09:54 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 05:28 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-10-13 04:00 UTC
End Time: 2021-10-13 11:00 UTC

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T - US.

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Oct 11, 08:48 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-13 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Sep 27, 14:00 UTC
Resolved - Dear client,
The delivery rate for Telia Norway continues to show a normalized performance and the delivery reports are being returned in a timely manner.
This incident is resolved.

Incident Start Time: 2021-10-13 01:00 UTC
Incident End Time: 2021-10-13 06:30 UTC
Oct 13, 09:11 UTC
Monitoring - We are able to see normalized behavior from Telia Norway since 06:30 UTC. We will keep monitoring to ensure route stability.
Oct 13, 07:03 UTC
Update - We are continuing to investigate this issue.
Oct 13, 05:24 UTC
Investigating - Dear Client,

We are writing to inform you that Telia - Norway is currently experiencing issues with DLRs.

Incident Start Time: 2021-10-13 01:00 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed DR's from Telia - Norway. Our tests prove that MT's are unaffacted.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 13, 05:21 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:02 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2462 & 2463

Start Date and Time (GMT):: 13 October 2021 04:00 Hrs.
End Date and Time (GMT) :: 13 October 2021 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 8, 00:04 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-10-13 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Sep 27, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:01 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Previous Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC

New Start Time: 2021-10-13 07:00 UTC
New End Time:2021-10-13 09:00 UTC

Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.

Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 21, 08:50 UTC
Scheduled - Dear Client,

We have a scheduled maintenance related to EU/US Conversation API core data storage.

Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC

Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.

Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 20, 13:32 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:30 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: T109172200

Start Date and Time (GMT):: 13 Oct 2021 3:30 Hrs.
End Date and Time (GMT) :: 13 Oct 2021 6:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for networks in following countries:
Egypt
Senegal
Myanmar
Congo, DRC
Switzerland
Mauritius
Iraq
Benin
Jordan
Cameroon
Mali
Sierra Leone
Morocco
Ukraine
Tunisia
Uzbekistan
Pakistan
Afghanistan
United Kingdom
Armenia
Madagascar

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Oct 13, 02:03 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:01 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-10-13 03:00 UTC
End Time: 2021-10-13 05:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Oct 8, 05:45 UTC
Resolved - All the queues have been cleared. Traffic delivery has been resumed back to normal.
Oct 13, 04:04 UTC
Identified - We observe queues are on decline now. We will continue to monitor and keep you posted.
Oct 13, 01:51 UTC
Investigating - Ticket Number :: MNOC-33879
Services:: DI MMS 365 – MM7

Description ::
• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 12-Oct-2021 22:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 12, 22:43 UTC
Resolved - We no longer observe connectivity issue towards one of our partner in United States. Traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted

Incident Start Date & Time (GMT) : 13-October-2021 00:37 Hrs.
Incident End Date & Time (GMT) : 13-October-2021 03:47 Hrs.
Oct 13, 03:57 UTC
Update - We are still investigating the issue and shall update on further progress.
Oct 13, 02:05 UTC
Investigating - Ticket Number :: MNOC-33880
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue towards one of our partner in United States.
• Some of our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working with high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Queueing at carrier end.
Mobile Originated (MO) Traffic: Queueing at carrier end.
DR Notification : Not Impacted

Incident Start Date & Time (GMT) : 13-October-2021 00:37 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 12, 23:54 UTC
Resolved - We no longer observe degradation.
Oct 13, 03:19 UTC
Update - We are still investigating the issue and shall update on further progress.
Oct 13, 02:05 UTC
Update - We are still investigating the issue and shall update on further progress.
Oct 12, 23:56 UTC
Update - We are still investigating the issue and shall update on further progress.
Oct 12, 21:08 UTC
Update - We are still investigating the issue and shall update on further progress.
Oct 12, 18:56 UTC
Update - We are continuing to investigate this issue.
Oct 12, 17:01 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards Africell Uganda Limited(ORANGE UGANDA).
Some of our customers may observe potential delay in delivery for MO, MT and DLR.
Sinch DI Support team is currently working on high priority to resolve this issue.
Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.


Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 12-Oct-2021 10:00 Hrs.
Oct 12, 10:47 UTC
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:01 UTC
Scheduled - 3rd Party Maintenance



Services :: MMS
Ref Number :: NA

Start Date and Time (GMT):: 12th October 2021, 16:00 Hours
End Date and Time (GMT) :: 12th October 2021, 22:00 Hours

Impact
Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted
DR Notification: Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description: One of our partners will be performing software upgrades on their platform and MO.MT/DR traffic will be impacted due to this.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 11, 17:02 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 12:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US is performing planned maintenance on their platform at the time specified below.

Start Time: 2021-10-12 12:00 UTC
End Time: 2021-10-12 18:00 UTC

Impact: Clients may potentially experience delayed/rejected/failed Short Code and Toll-Free Numbers MT/MO traffic on Verizon US.

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Oct 12, 11:56 UTC
Resolved - This incident has been resolved.
Oct 12, 17:28 UTC
Monitoring - • Support teams verified and found that issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 12-Oct-2021 08:30 Hrs.
Incident End Date & Time (GMT) : 12- Oct-2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 12, 17:25 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue with Core Telecom in United Kingdom.
• Some of our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 12-Oct-2021 08:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 12, 09:37 UTC
Resolved - Dear client,

Telia Norway has resolved the incident affecting delivery reports and we are receiving the delivery reports in a timely manner. This incident is resolved.

Incident Start Time: 2021-10-12 11:30 UTC
Incident End Time: 2021-10-12 12:45 UTC
Oct 12, 14:02 UTC
Investigating - Dear Client,

We are writing to inform you that Telia - Norway is currently experiencing issues with DLRs.

Incident Start Time: 2021-10-12 11:30 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed DR's from Telia - Norway. Our tests prove that MT's are unaffacted.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 12, 11:57 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9310

Start Date and Time (GMT):: 12 Oct 2021 08:00 Hrs.
End Date and Time (GMT):: 12 Oct 2021 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact
Report Manager Access : No expected impact
Report Manager Statistics : No expected impact

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Oct 7, 19:08 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 5, 06:14 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-10-12 10:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Sep 27, 13:55 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 UTC
Scheduled - Dear Customer,

We are writing to inform you that our Database Administrators have scheduled an
emergency maintenance window to update the storage procedure in our Accounting
Database between the times specified below.

Type: Scheduled Database Maintenance

Start Time: 2021-10-12 09:00 UTC
End Time: 2021-10-12 10:00 UTC

Affected Site: Accounting Database

Impact:
* Low
* Products affected: ALL

We appreciate your patience and apologize for any inconvenience you might experience
during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com

Sincerely,
Sinch
Oct 5, 14:23 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:01 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-10-12 08:00 UTC to 10:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Sep 27, 13:54 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:01 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9283

Start Date and Time (GMT):: 12 October 2021 06:00 Hrs.
End Date and Time (GMT):: 12 October 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in statistical data

Description:
`Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 30, 18:41 UTC
Oct 11, 2021
Resolved - Dear client,

We are writing to inform that our Toll-Free number provider has resolved the issue on their end.
We will therefore proceed to mark this incident as resolved.

Incident Start Time: 2021-10-11 16:40 UTC
Incident End time: 2021-10-11 17:24 UTC

On behalf of our Toll free Number Provider, we appreciate your patience and apologies for any inconvenience caused by this.



Please contact support@sinch.com should you require further information or assistance.
Oct 11, 18:36 UTC
Investigating - Dear Client,
 


We are writing to inform you that one of our Toll-Free number provider is currently experiencing delivery issues towards US.

Impact: Clients may experience delayed MT/MO traffic and delayed DLRs towards the US for SMS and MMS traffic.

Incident start time: 2021-10-11 16:40 UTC 


We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.



Please contact support@sinch.com should you require further information or assistance
Oct 11, 17:23 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:01 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.

Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC

Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.

Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.

Please find the server name/URL matrix below:

Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)

Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch Client Support
Oct 5, 22:47 UTC
Oct 10, 2021
Resolved - Dear Client,

This incident has been resolved.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 10, 22:07 UTC
Investigating - Dear Client,

We are currently experiencing issues with incoming calls to our support number.

Impact: Incoming calls to Sinch Support may not be answered.

We are investigating this issue and will update you as soon there is more information available.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 10, 21:17 UTC
Resolved - This incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 10-Oct-2021 20:30 Hrs.
Incident End Date & Time (GMT) : 10-Oct-2021 21:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 10, 21:53 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue for 2Degrees in New Zealand.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 10-Oct-2021 20:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 10, 21:13 UTC
Oct 9, 2021
Resolved - • All queues have been cleared and traffic is resumed back to normal.
• Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 09-Oct-2021 15:15 Hrs.
Incident End Date & Time (GMT) : 09-Oct-2021 20:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 9, 20:55 UTC
Update - Queues were due to high traffic and are decreasing now. We will update once all the queues are cleared.
Oct 9, 16:57 UTC
Investigating - Ticket Number :: MNOC-33800
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09-Oct-2021 15:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 9, 15:38 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 18:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9305

Start Date and Time (GMT):: 09th Oct 2021 18:00 .
End Date and Time (GMT):: 09th Oct 2021 21:00.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: Impact for DRs: 5-10 mins delay
Message Manager: No impact
Extranet: No impact

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

Traffic Impact : No expected impact for MT/MO delivery. There will be a 5-10 mins delay in delivery for notifications.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 6, 12:48 UTC
Resolved - MM7 queues built within our platform have been cleared and traffic has resumed to normal.
Monitoring NOC will continue to monitor.

Incident Start Date & Time (GMT) : 08-Oct-2021 16:00 Hrs.
Incident End Date & Time (GMT) : 09-Oct-2021 03:30 Hrs.
Oct 9, 03:36 UTC
Update - The queues are still reducing in our platform.
We will update on further progress.
Oct 8, 23:59 UTC
Update - The queues are reducing at the moment, we will update further progress.
Oct 8, 21:02 UTC
Update - The queues are still reducing in our platform.
We will update on further progress.
Oct 8, 19:12 UTC
Identified - our technical team has confirmed that the queues built within our platform are due to high traffic.
The queues are processing fine, we will update you on further progress.
Oct 8, 17:16 UTC
Investigating - Ticket Number ::MNOC-33779
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08-Oct-2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 8, 16:07 UTC
Oct 8, 2021
Resolved - Dear client,

Telia Norway has resolved the incident affecting delivery reports and we are receiving the delivery reports in a timely manner. This incident is resolved

Incident Start Time: 2021-10-08 09:30 UTC
Incident End Time: 2021-10-08 10:30 UTC
Oct 8, 11:31 UTC
Investigating - Dear Client,

We are writing to inform you that Telia - Norway is currently experiencing issues with DLRs.

Incident Start Time: 2021-10-08 09:30 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed DR's from Telia - Norway. Our tests prove that MT's are unaffacted.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Oct 8, 10:23 UTC
Resolved - MM7 queues built within our platform have been cleared and traffic has resumed to normal.
Monitoring NOC will continue to monitor.

Incident Start Date & Time (GMT) : 08-Oct-2021 00:30 Hrs.
Incident End Date & Time (GMT) : 08-Oct-2021 05:30 Hrs.
Oct 8, 05:52 UTC
Update - The MM7 queues are due to high traffic. The queues are on a decline and the built up queues on our platform will clear out soon. We shall provide further updates at the earliest.
Oct 8, 02:55 UTC
Investigating - Ticket Number ::MNOC-33756
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08-Oct-2021 00:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Oct 8, 01:00 UTC