All Systems Operational
Connectivity by region Operational
SMS - APAC
Operational
SMS - EMEA
Operational
SMS - Latin America
Operational
SMS - CA - LongCode
Operational
SMS - CA - ShortCode
Operational
SMS - CA - Toll Free
Operational
SMS - US - LongCode
Operational
SMS - US - ShortCode
Operational
SMS - US - Toll Free
Operational
SMS - US - 10DLC
Operational
MMS - US
Operational
MMS - US - Toll Free
Operational
MMS - US - 10DLC
Operational
Voice - Global
Operational
Lookup - Global
Operational
Video - Global
Operational
MMS - AU
Operational
MMS - APAC
Operational
Messaging API - AU Operational
SMPP
Operational
HTTP
Operational
REST
Operational
MMS Operational
Messaging API - BR Operational
SMPP
Operational
HTTP
Operational
REST
Operational
Messaging API - CA Operational
SMPP
Operational
HTTP
Operational
REST Operational
Messaging API - EU Operational
SMPP
Operational
HTTP
Operational
REST
Operational
WhatsApp
Operational
Conversation API
Operational
SMS Template Management API
Operational
RCS Operational
Messaging API - US Operational
SMPP
Operational
HTTP
Operational
REST
Operational
MMS Operational
RCS Operational
WhatsApp
Operational
SPAN Operational
Conversation API
Operational
SMS Template Management API
Operational
US Disconnect File Service Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU
Operational
HTTP EU
Operational
ENUM US
Operational
HTTP US
Operational
ENUM CA Operational
HTTP CA
Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW
Operational
SMS 365 Operator US
Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API
Operational
Provisioning API
Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support
Operational
2FA Operational
US Campaigns
Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,

As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our REST API endpoint in Europe (eu.sms.api.sinch.com / geo.sms.api.sinch.com) will originate.

If you receive callbacks from Sinch REST API in Europe (eu.sms.api.sinch.com / geo.sms.api.sinch.com) and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's before the 24th of September to ensure continued reception of Delivery Receipts and MO messages.

3.122.121.231
18.159.178.180
18.158.33.72

Best regards,
Sinch infrastructure and product management teams.

Posted on Sep 07, 2023 - 13:49 UTC
Scheduled Network Maintenance - EU1 site Sep 24, 2023 02:00-04:00 UTC
We have a scheduled network maintenance on our EU1 site.

Maintenance window: 2023-09-24 02:00 UTC to 04:00 UTC

Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from
* Free Mobile France
* Vodafone Spain
* StarHub Singapore

During the maintenance window, https://dashboard.sinch.com will intermittently be unavailable.

We recommend customers in our EU region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:

eu3.smpp.api.sinch.com
eu3.httpsms.api.sinch.com
eu3.httplookup.api.sinch.com

Customers connecting to our eu.sms.api.sinch.com / geo.sms.api.sinch.com FQDN and have IP restrictions in place, should follow the instructions to white list IP's mentioned in https://status.sinch.com/incidents/7nnpr75br3f2 to ensure callback reception during the maintenance.

Posted on Sep 07, 2023 - 14:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the eu.xml.api.sinch.com & us.xml.api.sinch.com Certificate

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2023-09-25 09:00 UTC
End Time: 2023-09-25 12:00 UTC
Impact: eu.xml.api.sinch.com & us.xml.api.sinch.com Endpoints

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Download the certificate files here:

https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EoYgnvgeiNtOpuXVFDFpOZoBv00sHKHncRMGe8qyUKIxdw?e=fVADN7

Please contact support@sinch.com should you require further information or assistance.

Posted on Sep 19, 2023 - 14:31 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10717

Start Date and Time (GMT):: 26 September 2023 06:00 Hrs.
End Date and Time (GMT):: 26 September 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: No expected Impact.
Mobile Originated (MO) Traffic: No expected Impact.
DR Notification: No expected Impact.
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description::
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minimum/no impact.`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Sep 19, 2023 - 14:54 UTC
WhatsApp Routine Maintenance - EU Sep 26, 2023 08:00-09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:17 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-26-09 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Aug 23, 2023 - 13:17 UTC
WhatsApp Routine Maintenance - US Sep 26, 2023 10:00-11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:19 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-26-09 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Aug 23, 2023 - 13:18 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10725

Start Date and Time (GMT):: 27 September 2023 06:00 Hrs.
End Date and Time (GMT):: 27 September 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description::
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Sep 19, 2023 - 14:55 UTC
Conversation API Routine Maintenance - EU Sep 27, 2023 08:00-09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:10 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-27-09 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Aug 23, 2023 - 13:10 UTC
Conversation API Routine Maintenance - US Sep 27, 2023 10:00-11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:11 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-27-09 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Aug 23, 2023 - 13:11 UTC
Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance for Contact Pro AF - SBC (Session Border Controller) as follows.

Start time: 2023-09-28 (Thursday) 4.15 AM UTC.

Maintenance will take 45 min and during this time there will a be a 5 min service break.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Posted on Sep 21, 2023 - 09:15 UTC
Customer Portal Routine Maintenance Sep 28, 2023 05:00-07:00 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2023-09-28 05:00 UTC to 07:00 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Posted on Sep 08, 2023 - 06:43 UTC
Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10711

Start Date and Time (GMT):: 28 Sept 2023 06:00 Hrs.
End Date and Time (GMT):: 28 Sept 2023 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Posted on Sep 08, 2023 - 23:43 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-10730

Start Date and Time (GMT):: 30th Sept 2023 23:00 Hrs.
End Date and Time (GMT):: 1st Oct 2023 02:00 Hrs.

Impact:
Email POST traffic: No impact expected.
Email GET notification : GET requests to get notification status may fail for 5-10 mins during window .

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted on Sep 19, 2023 - 06:12 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-10-02 07:00 UTC
Maintenance end time: 2023-10-02 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 12, 2023 - 07:09 UTC
3rd Party Maintenance

Services :: DI LTE 365 & DI GRX 365
Ref Number :: INC000010417378

Start Date and Time (GMT):: 03 October 2023 22:00 Hrs.
End Date and Time (GMT) :: 4 October 2023 04:00 Hrs.

Impact:
During the upgrade, DRA101 will be taken out of service and Diameter traffic will be handled by the other DRAs, hence service impact should be minimal.

Description:
DRA101 software upgrade will be taken place.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Sep 18, 2023 - 06:39 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-10-04 07:00 UTC
Maintenance end time: 2023-10-04 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 21, 2023 - 06:56 UTC
Sinch Planned Maintenance - MMS Oct 4, 2023 08:00-11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2023 - 10:24 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2023 - 10:23 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-10-04 08:00 UTC
End Time: 2023-10-04 11:00 UTC

Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please, contact support@sinch.com should you require further information or assistance.

Sep 12, 2023 - 12:22 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-10-05 07:00 UTC
Maintenance end time: 2023-10-05 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 12, 2023 - 07:09 UTC
Dear Client,

We are writing to inform you that we will be performing planned maintenance on our US Shortcode and 10DLC Products at the times specified below.

Start Time: 2023-10-05 09:00 UTC
End Time: 2023-10-05 11:00 UTC

Impact: Mobile Terminating (MT) Traffic: Clients may experience intermittent rejected MT messages to US MSISDNs.
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Posted on Sep 20, 2023 - 18:44 UTC
Update - MAINTENANCE RE-SCHEDULED

Services :: DI Message Manager
PCR Number :: PCRSDI-10696

Start Date and Time (GMT):: 07 October 2023 18:00
End Date and Time (GMT):: 07 October 2023 22:00

Description:
Digital Interconnect has scheduled a planned maintenance activity to upgrade the OS to Windows 2019 of application servers and DB servers, update the DB version and enable replication of data.
During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible

Customers who use these services are advised not to schedule any campaigns during the maintenance period.

Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Sep 21, 2023 - 08:41 UTC
Scheduled - Services :: DI Message Manager
PCR Number :: PCRSDI-10696

Start Date and Time (GMT):: 23 September 2023 18:00
End Date and Time (GMT):: 23 September 2023 22:00

Description:
Digital Interconnect has scheduled a planned maintenance activity to upgrade the OS to Windows 2019 of application servers and DB servers, update the DB version and enable replication of data.
During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible

Customers who use these services are advised not to schedule any campaigns during the maintenance period.

Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Sep 01, 2023 - 07:04 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-10-16 07:00 UTC
Maintenance end time: 2023-10-16 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 12, 2023 - 07:10 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-10-18 07:00 UTC
Maintenance end time: 2023-10-18 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 21, 2023 - 06:48 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-10-19 07:00 UTC
Maintenance end time: 2023-10-19 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 12, 2023 - 07:10 UTC
Dear Client,

In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.

Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.

Start Time: 2023-10-24 00:00 UTC
End Time: 2023-10-24 01:00 UTC

Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.

New IP Addresses: 3.33.142.72, 15.197.145.27

FQDNs Affected:
xml.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact your account manager or support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on Sep 18, 2023 - 18:22 UTC
Dear Client,

In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.

Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.

Start Time: 2023-10-26 09:00 UTC
End Time: 2023-10-26 10:00 UTC

Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.

New IP Addresses: 76.223.105.126, 75.2.93.38

FQDNs Affected:
xml.us.mblox.com
xml7.us.mblox.com
xml6.us.mblox.com
xml5.us.mblox.com
xml4.us.mblox.com
xml3.us.mblox.com
xml2.us.mblox.com
xml001.us.mblox.com
ssl-xml.us.mblox.com
xml001.qsv.us.mblox.com
xml001.nj2.us.mblox.com
xml001.us1.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact your account manager or support@sinch.com should you require further information or assistance.

Posted on Sep 18, 2023 - 18:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2023 - 11:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2023 - 10:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 2023 - 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 2023 - 09:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 2023 - 10:21 UTC
Scheduled - Service : DI E-Mail 365
Reference Number: NA

Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT

Description:

The following SAP branded FQDNs used for Sinch Email365 services will be decommissioned on the 31st of Oct ’23.

• multichannel-pp.sapmobileservices.com
• email-eu1.sapdigitalinterconnect.com

The email ID ‘unsubscribe@eu1mail.sapdigitalinterconnect.com’ to unsubscribe will be decommissioned on the 31st of Oct ’23.

Action required: Customers who use the above FQDNs for Sinch Email365 services are requested to use the new Sinch Branded FQDN that are provided below if they are not already using them.

• eu.email.sdi.sinch.com

• The unsubscribe email address must be updated to
'unsubscribe@eusmtp.email.sdi.sinch.com'.

For example:

• If you are on SAP Marketing Cloud, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you are on SAP Marketing Cloud, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you use SAP Marketing On Premise solution, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications
• If you use SAP Marketing On Premise solution, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications.


The TLS certificate for the new Sinch Branded FQDN can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992

Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if the new TLS certificate is not added to their certificate store or if they do not auto-accept new certificates.


If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com

Aug 10, 2023 - 10:13 UTC
Service: DI Authentication 365

Description:
The following SAP branded FQDN used for Sinch’s Authentication365 services will be decommissioned on 31st of Oct ’23.

• authentication.sapdigitalinterconnect.com

Action required:
Customers who use the above FQDN for Sinch Digital Interconnect’ s Authentication365 services are requested to use the new Sinch Branded FQDN that is provided below if they are not already using it.

• us9.auth.sdi.sinch.com

Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Aug 23, 2023 - 06:44 UTC
Service : MMS 365 | MM7
Reference Number: NA

Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT

Description:

The following SAP branded FQDNs used for Sinch Digital Interconnect’s MM7 Services will be decommissioned on the 31st of Oct ’23.

• mm7.sapdigitalinterconnect.com(74.117.12.171)
• mm7-us2.sapdigitalinterconnect.com(74.117.12.165)
• mm7op.sapdigitalinterconnect.com (74.117.12.172)

Action required: Customers who use these services are requested to use the new Sinch Branded FQDNs that are provided below if they are not already using them.

• us.mm7.sdi.sinch.com(74.117.12.171)
• us8.mm7.sdi.sinch.com(74.117.12.165)
• us8-opr.mm7.sdi.sinch.com(74.117.12.172)

The TLS certificate for the new Sinch Branded FQDNs can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-certificate-For-Sinch-Digital-Interconnect-customers-who/ta-p/11875

Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue client applications must use the equivalent Sinch branded FQDNs.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if new TLS certificate is not added to their certificate store or they do not auto-accept new certificates.


If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Aug 10, 2023 - 10:17 UTC
Mblox OIDS and BLDC - Sunset Notice Nov 1, 2023 00:00-01:00 UTC
Dear Valued Sinch Client,

We are writing to inform you of important changes tied to accessibility of some legacy services offered.

Sinch will be sunsetting the mBlox OIDS Lookup and mBlox Blacklisting Data to Client(BLDC) services that were carry-over products from the acquisition of mBlox Inc.

All clients using the mBlox OIDS Lookup Service have been generated a Sinch NPLU or RTLU Lookup Account. If you've not received these details, please reach out to your dedicated account manager or email accountmanager@sinch.com for more information.

All clients using the mBlox BLDC Service should have received a Sinch US Deactivation File Service account as a replacement. If you do not have these details, please reach out to your dedicated account manager or email accountmanager@sinch.com for more information.

API Endpoints being Sunset:

soap.mblox.com(52.9.207.233)
download.mblox.com(52.9.207.233)

Effective Date: November 1st, 2023

Our promise to you is to always provide timely and relevant information. We are here to help, we are partners in success! Still have questions? Please contact your dedicated Sinch Account Manager or email accountmanager@sinch.com for more information.

Best regards,
Sinch America, Inc.

Posted on Jul 28, 2023 - 17:02 UTC
Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-11-02 07:00 UTC
Maintenance end time: 2023-11-02 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Posted on Sep 21, 2023 - 06:53 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10710

Start Date and Time (GMT):: 21 Sept 2023 06:00 Hrs.
End Date and Time (GMT):: 21 Sept 2023 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Sep 8, 23:39 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-21 04:47 UTC
Incident End Time: 2023-09-21 08:07 UTC

Sep 21, 08:33 UTC
Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Incident Start Time: 2023-09-21 04:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 21, 05:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 17:41 UTC
Scheduled - Dear Sinch Customer,

Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.

Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:

Maintenance start time: 2023-09-21 07:00 UTC
Maintenance end time: 2023-09-21 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.

Regards,
Sinch Support

Sep 12, 07:09 UTC
Resolved - The incident has been resolved now.

Incident Start Time: 2023-09-21 00:58 UTC

Incident End Time: 2023-09-21 04:01 UTC

Sep 21, 04:25 UTC
Update - We are continuing to investigate this issue.
Sep 21, 01:40 UTC
Investigating - We are currently observing delivery issues towards Iraq - Zain.

Incident Start Time: 2023-09-21 00:58 UTC

Impact: Delayed or Failed MT/MOs, Missing/Late delivery receipts

We will update you as soon as we have more information.

Sep 21, 01:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 UTC
Scheduled - Service : HTTP
Reference Number: NA

Start Date and Time: - NA
End Date and Time : - NA

IMPACT:
HTTP MT: No Impact
HTTP DR Notification: Impact on traffic received on DR’s.
HTTP MO traffic : Impact on traffic received on MO.
SMPP MT/MO: No Impact
SMPP DR : No Impact

Description:
Sinch is upgrading its platforms and optimizing its servers for TWW Customers.

As a part of this we require all TWW HTTP Customers that are currently using the URLs starting with https://webservices.twwwireless.com.br to whitelist below IPs from SINCH. This needs to be done prior to September 20th, 2023.

Datacenter IP Address
BR 1 18.228.91.50
18.230.36.163

BR 2 20.197.230.169
20.201.124.17
20.197.230.169
20.195.165.164

Action required:
If IPs are not whitelisted, customers will still be able to send MTs but not receive any MT DRs and MOs on HTTP Accounts.

In case you have any questions please contact our support at https://servicecenter.sinch.com/

Sep 4, 10:48 UTC
Sep 20, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-20 15:10 UTC

Incident End Time: 2023-09-20 18:52 UTC

Sep 20, 21:52 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 20, 19:35 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 20, 17:32 UTC
Investigating - We are currently observing delivery issues towards Singapore - SingTel.

Incident Start Time: 2023-09-20 15:10 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 20, 16:13 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-20 02:46 UTC
Incident End Time: 2023-09-20 20:43 UTC

Sep 20, 21:50 UTC
Update - We are continuing to investigate this issue.
Sep 20, 17:13 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 20, 15:33 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 20, 08:13 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 20, 06:07 UTC
Investigating - We are currently observing delivery issues towards Philippines - Smart

Incident Start Time: 2023-09-20 02:46 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 20, 04:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-09-20 05:00 UTC
Maintenance end time: 2023-09-20 11:00 UTC

Sep 18, 09:54 UTC
Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 09:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 UTC
Scheduled - Services :: DI MMS 365 (MM4)
PCR Number :: PCRSDI-10715

Start Date and Time (GMT):: 19 September 2023 06:00 Hrs.
End Date and Time (GMT):: 19 September 2023 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal system applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 11, 13:49 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-19 01:00 UTC
Incident End Time: 2023-09-19 04:53 UTC

Sep 19, 06:19 UTC
Update - We are continuing to investigate this issue.
Sep 19, 04:01 UTC
Investigating - We are currently observing delivery issues towards Iraq - Zain.

Incident Start Time: 2023-09-19 01:00 UTC

Impact: Delayed or Failed MT/MOs, Missing/Late delivery receipts

We will update you as soon as we have more information.

Sep 19, 01:13 UTC
Resolved - The incident has been resolved.

Incident Start Time: 2023-09-18 23:02 UTC
Incident End Time: 2023-09-18 23:57 UTC

Sep 19, 00:33 UTC
Investigating - We are currently observing delivery issues towards Netherlands - T-Mobile

Incident Start Time: 2023-09-18 23:02 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.

Sep 18, 23:15 UTC
Sep 18, 2023
Resolved - This incident has been resolved

Incident start time: 2023-09-18 15:55 UTC
Incident end time: 2023-09-18 17:02 UTC

Sep 18, 21:52 UTC
Update - We are continuing to investigate this issue.
Sep 18, 18:06 UTC
Investigating - We are currently observing delivery issues towards Mongolia - Unitel.

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

Incident start time: 2023-09-18 15:55 UTC

We will update as soon as we have more information.

Sep 18, 16:25 UTC
Resolved - This incident has been resolved.

Incident start time: 2023-09-18 09:20 UTC
Incident end time: 2023-09-18 13:59 UTC

Sep 18, 14:10 UTC
Update - We are continuing to investigate this issue.
Sep 18, 11:07 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing MT delivery issues towards Turkey.

Impact: Clients may experience delayed or failed MT traffic towards Turkey.

Incident start time: 2023-09-18 09:20 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.

Sep 18, 09:48 UTC
Resolved - This incident has been resolved.

Incident End Time: 2023-09-18 11:11 UTC

Sep 18, 12:52 UTC
Update - We are continuing to investigate this issue.
Sep 18, 11:15 UTC
Investigating - We are currently observing delivery issues towards Singapore - Singtel.

Impact: Delayed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.

Sep 18, 09:50 UTC
Resolved - The incident has been resolved.

Incident Start Time: 2023-09-18 03:53 UTC
Incident Start Time: 2023-09-18 04:42 UTC

Sep 18, 05:04 UTC
Investigating - We are currently observing delivery issues towards France - SFR.

Incident Start Time: 2023-09-18 03:53 UTC

Impact: Delayed MT/MOs, Missing/Late delivery receipts

Sep 18, 04:52 UTC
Resolved - The incident has been resolved.

Incident Start Time: 2023-09-18 00:08 UTC
Incident End time: 2023-09-18 04:10 UTC

Sep 18, 04:55 UTC
Update - We are continuing to investigate this issue.
Sep 18, 04:01 UTC
Investigating - We are currently observing delivery issues towards Iraq - Zain.

Incident Start Time: 2023-09-18 00:08 UTC

Impact: Delayed or Failed MT/MOs, Missing/Late delivery receipts

We will update you as soon as we have more information.

Sep 18, 01:48 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-17 19:15 UTC
Incident End Time: 2023-09-17 23:32 UTC

Sep 18, 00:14 UTC
Update - We are continuing to investigate this issue.
Sep 17, 21:01 UTC
Update - We are continuing to investigate this issue.
Sep 17, 21:00 UTC
Investigating - We are currently observing delivery issues towards Venezuela - Digitel.

Incident Start Time: 2023-09-17 19:15 UTC

Impact: You may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 17, 19:50 UTC
Sep 17, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-17 18:00 UTC
Incident End Time: 2023-09-17 21:30 UTC

Sep 17, 22:18 UTC
Update - We are continuing to investigate this issue.
Sep 17, 19:12 UTC
Investigating - We are currently observing delivery issues towards Singapore - Simba.

Incident Start Time: 2023-09-17 18:00 UTC

Impact: You may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 17, 18:33 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-16 19:06 UTC
Incident End Time: 2023-09-17 05:43 UTC

Sep 17, 14:03 UTC
Update - We are continuing to investigate this issue.
Sep 17, 04:06 UTC
Update - We are continuing to investigate this issue.
Sep 16, 23:03 UTC
Update - We are continuing to investigate this issue.
Sep 16, 20:00 UTC
Investigating - We are observing delivery issues towards Manx Telecom - Isle of Man.

Incident Start Time: 2023-09-16 19:06 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 16, 19:50 UTC
Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 9, 05:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:01 UTC
Scheduled - Dear Customer,

We received few customers request to extend the timeline of our engagement exercise and therefore we have extended until 16 Sept 2023 00:00 GMT. Therefore, kindly visit the URL provided below and we are eager to hear from you.

Welcome to Sinch Interconnect P2P Customer Experience engagement. The objective of this exercise is to understand from you on how well are we doing. Your response to this exercise could take about 7 minutes of time.

We would appreciate giving us the opportunity to learn from you. This exercise is open for your inputs between 25 Aug 2023 00:00 & 16 Sept 2023 00:00 SGT.



Visit Here - https://qfreeaccountssjc1.az1.qualtrics.com/jfe/form/SV_9yFzOhF9uzPnyzI



Thank You,

Sinch Interconnect P2P Customer Success,
Sinch Interconnect P2P Experience Management.

The most powerful, simple and trusted way to gather experience data. Start your journey to experience management and try a free account today.

If you need any clarification regarding the above announcement, please contact the Operator Service NOC at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 6, 02:57 UTC
Sep 15, 2023
Resolved - Dear Client,

All the queues are cleared and the issue has been resolved.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Sep 15, 23:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 21:43 UTC
Investigating - Ticket Number :: MNOC-50177
Services:: DI SMS 365(SMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform.
Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 15 Sept 2023 20:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 15, 20:26 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-15 02:01 UTC
Incident End Time: 2023-09-15 15:20 UTC

Sep 15, 20:06 UTC
Update - We are continuing to investigate this issue.
Sep 15, 11:48 UTC
Update - We are continuing to investigate this issue.
Sep 15, 07:45 UTC
Update - We are continuing to investigate this issue.
Sep 15, 05:07 UTC
Investigating - We are currently observing delivery issues towards Philippines - Globe Telecom


Incident Start Time: 2023-09-15 02:01 UTC


We will update as soon as we have more information.

Sep 15, 03:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 19:06 UTC
Scheduled - Ooredoo Kuwait has scheduled a maintenance.
Impact: Delayed delivery

Maintenance start time: 2023-09-15 00:30
Maintenance end time: 2023-09-15 05:00

Sep 14, 07:41 UTC
Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:01 UTC
Scheduled - We are writing to inform you that we will be performing planned maintenance for US Toll-Free Number Product at the times specified below:

Start Time: 2023-09-14 09:00 UTC
End Time: 2023-09-14 12:00 UTC

Impact: Mobile Terminating (MT) Traffic: Potential latency.
Mobile Originated (MO) Traffic: Potential latency.
DR Notification: Potential latency.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Sep 1, 06:59 UTC
Completed - Dear clients,

The maintenance activity is successfully completed.

Sep 14, 09:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Scheduled - Services :: DI MMX 365
PCR Number :: PCRSDI-10714

Start Date and Time (GMT):: 14 Sept 2023 06:00 Hrs.
End Date and Time (GMT):: 14 Sept 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Sep 8, 23:19 UTC
Resolved - This incident has been resolved

Incident Start Time: 2023-09-13 22:03 UTC
Incident End Time: 2023-09-13 23:35 UTC

Sep 14, 02:03 UTC
Investigating - We are currently observing delivery issues towards Netherlands - T-Mobile

Incident Start Time: 2023-09-13 22:03 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.

Sep 13, 22:30 UTC
Sep 13, 2023
Resolved - Dear Clients,

Incident has been resolved. Queues have been processed completely.

Incident Start Date & Time (GMT) : 13 September 2023, 20:50 Hrs.
Incident End Date & Time (GMT) : 13 September 2023, 22:25 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 13, 23:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 22:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 21:58 UTC
Investigating - Ticket Number :: MNOC-50137
Services:: DI SMS 365-Operator Services

Description ::
Our monitoring indicates that DR Notification messages are being held from processing and delivering due to downstream connectivity anomalies and therefore, few of our customers may observe DR & MO delays. Our Support Groups are actively triaging on priority for a restoration / remediation.

As we make more progress, we'll keep you informed.

Impact ::
Mobile Terminating (MT) Traffic: No Impact.
Mobile Originated (MO) Traffic: Delay in Delivery
DR Notification : Delay in Delivery

Incident Start Date & Time (GMT) : 13 September 2023, 20:50 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Sep 13, 21:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10653

Start Date and Time (GMT):: 13 September 2023 05:00 Hrs.
End Date and Time (GMT):: 13 September 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description::
Digital Interconnect has scheduled an application maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 7, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 UTC
Scheduled - We will be performing a schedule maintenance for our token database

Start Time: 2023-09-13 09:00 UTC.
End Time: 2023-09-13 10:00 UTC.

Impact:
There will be a few minutes downtime and it will not be possible to create new API Keys or access tokens during that time.
We will extend the TTL on the access token to 2h before the downtime to keep customer impact to a minimum.

Please contact support@sinch.com should you require further information or assistance.

Aug 26, 21:05 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 13:09 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-13-09 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Aug 23, 13:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 13:08 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-13-09 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Aug 23, 13:08 UTC
Resolved - This incident has been resolved and the traffic towards SFR France is stable.

Incident Start Time: 2023-09-13 05:07 UTC
Incident End Time: 2023-09-13 05:58 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Sep 13, 06:46 UTC
Investigating - We are currently observing delivery issues towards France - SFR.

Incident Start Time: 2023-09-13 05:07 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 13, 05:31 UTC
Resolved - This incident has been resolved and the traffic towards SFR France is stable.

Incident Start Time: 2023-09-13 03:51 UTC
Incident End Time: 2023-09-13 04:16 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Sep 13, 04:50 UTC
Investigating - We are currently observing delivery issues towards France - SFR

Incident Start Time: 2023-09-13 03:51 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 13, 04:11 UTC
Resolved - This incident has been resolved

Incident Start Time: 2023-09-12 23:01 UTC
Incident End Time: 2023-09-12 23:18 UTC

Sep 13, 01:20 UTC
Investigating - We are currently observing delivery issues towards Netherlands - T-Mobile

Incident Start Time: 2023-09-12 23:01 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.

Sep 12, 23:15 UTC
Sep 12, 2023
Resolved - This incident has been resolved

Incident Start Time: 2023-09-12 10:06 UTC
Incident End Time: 2023-09-12 11:42 UTC

Sep 12, 21:15 UTC
Update - We are continuing to investigate this issue.
Sep 12, 16:12 UTC
Update - We are continuing to investigate this issue.
We will update as soon as we have more information.

Sep 12, 13:23 UTC
Investigating - We are currently observing delivery issues towards Israel - Golan Telecom.

Incident Start Time: 2023-09-12 10:06 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 12, 11:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 13:14 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-12-09 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Aug 23, 13:13 UTC
Resolved - Dear client,

We are writing to inform you that due to an internal change made on the 12th of September 12:00 UTC towards the UK we experienced a partial loss of Delivery reports. This was resolved on the 19th of September 12:15 UTC.

Impact: Clients may have experienced a partial loss of Delivery reports for traffic sent towards the UK.

Sep 12, 10:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 23, 13:16 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-12-09 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Aug 23, 13:16 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:01 UTC
Scheduled - 3UK United Kingdom has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays for Short Code, Numeric and Alpha on 3UK United Kingdom.

Maintenance start time: 2023-09-11 22:00 UTC
Maintenance end time: 2023-09-12 06:00 UTC

Sep 6, 13:27 UTC
Sep 11, 2023
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10652

Start Date and Time (GMT):: 11 September 2023 05:00 Hrs.
End Date and Time (GMT):: 11 September 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description::
Digital Interconnect has scheduled an application maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Sep 7, 19:07 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-11 05:20 UTC
Incident End Time: 2023-09-11 08:15 UTC

Sep 11, 09:21 UTC
Update - Our engineers are continuing to investigate this issue.
Sep 11, 08:10 UTC
Update - Our engineers are continuing to investigate this issue.
Sep 11, 07:55 UTC
Investigating - We are currently experiencing an issue with emails being delayed to and from support@sinch.com.

Tickets will not be lost during this incident, but you may receive delayed responses.
Our engineers are working on resolving the issue.

As an alternative in the meantime, please raise all tickets via our ticketing portal at tickets.sinch.com.

Sep 11, 06:45 UTC
Resolved - This incident has been resolved

Incident Start Time: 2023-09-10 03:43 UTC
Incident End Time: 2023-09-11 00:20 UTC

Sep 11, 03:59 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 10, 22:07 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 10, 12:02 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Sep 10, 07:09 UTC
Investigating - We are currently observing delivery issues towards Bolivia - Entel

Incident Start Time: 2023-09-10 03:43 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 10, 04:40 UTC
Sep 10, 2023
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 UTC
Scheduled - Starhub Mobile Singapore has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays for Short Code, Numeric and Alpha on Starhub Mobile SG.

Maintenance Start time: 2023-09-10 18:00 UTC
Maintenance End time: 2023-09-10 22:00 UTC

Sep 5, 12:25 UTC
Resolved - This incident has been resolved

Incident Start Time: 2023-09-08 12:00 UTC
Incident End Time: 2023-09-09 10:00 UTC

Sep 10, 15:06 UTC
Update - We are continuing to investigate this issue.
Sep 9, 13:10 UTC
Update - We are continuing to investigate this issue.
Sep 9, 03:01 UTC
Update - We are continuing to investigate this issue.
Sep 8, 21:08 UTC
Update - We are continuing to investigate this issue.
Sep 8, 18:04 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-09-08 12:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 8, 18:00 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-09 18:39 UTC
Incident End Time: 2023-09-09 22:20 UTC

Sep 10, 03:06 UTC
Update - We are continuing to investigate this issue.
Sep 9, 22:03 UTC
Update - We are continuing to investigate this issue.
Sep 9, 19:48 UTC
Investigating - We are currently experiencing a network disturbance on our US3 site. Our engineers are currently investigating.

Impacted endpoints:
us3.smpp.api.sinch.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com

Corresponding redundant endpoints are available:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com

Sep 9, 19:43 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-09 18:39 UTC
Incident End Time: 2023-09-09 21:45 UTC

Sep 10, 00:20 UTC
Update - We are continuing to investigate this issue.
Sep 9, 21:06 UTC
Investigating - We are currently observing delivery issues towards Freedom and Sasktel Canada.

Incident Start Time: 2023-09-09 18:39 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 9, 19:08 UTC
Sep 9, 2023
Completed - Dear Clients,

The maintenance activity has been completed successfully.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com

Sep 9, 20:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10679

Start Date and Time (GMT):: 09 September 2023 18:00
End Date and Time (GMT):: 09 September 2023 22:00

Impact::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager portal: Unable to access.

Description:
Software update to version 5.29.0. and upgrade the OS to Windows 2019 on some servers. During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible.

Customers who use these services are advised not to schedule any campaigns during the maintenance period.


Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.


If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com

Aug 22, 11:13 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-08 01:00 UTC
Incident End Time: 2023-09-08 15:50 UTC

Sep 9, 00:11 UTC
Update - We are continuing to investigate this issue.
Sep 8, 15:01 UTC
Update - We are continuing to investigate this issue.
Sep 8, 10:28 UTC
Update - We are continuing to investigate this issue.
Sep 8, 08:07 UTC
Investigating - We are currently observing delivery issues towards Philippines - Globe Telecom.

Incident Start Time: 2023-09-08 01:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 8, 06:12 UTC
Sep 8, 2023
Resolved - This incident has been resolved.
Sep 8, 16:35 UTC
Update - We are continuing to investigate this issue.
Sep 8, 16:05 UTC
Investigating - We are writing to inform you that we are experiencing issues on our customer portals portal.sinch.com and dashboard.sinch.com.

Impact RTC portal(portal.sinch.com): Customers may experience difficulties in logging in to the RTC portal. "Voice & Video" and the "Verification" module may be intermittently unresponsive.

Impact Cloud portal(dashboard.sinch.com): "Voice & Video" and the "Verification" module may be intermittently unresponsive.

Sep 8, 14:46 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-09-07 15:47 UTC
Incident End Time: 2023-09-08 03:25 UTC

Sep 8, 08:17 UTC
Update - We are continuing to investigate this issue.
Sep 8, 00:06 UTC
Update - We are continuing to investigate this issue.
Sep 7, 19:06 UTC
Update - We are continuing to investigate this issue.
Sep 7, 16:47 UTC
Investigating - We are currently observing delivery issues towards Mexico - Altan Redes.

Incident Start Time: 2023-09-07 15:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 7, 16:31 UTC