All Systems Operational

External Connectivity Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - LATAM ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Conversation API Operational
Core ? Operational
WhatsApp Operational
SMS Operational
RCS Operational
MMS Operational
Messenger Operational
Instagram Operational
Viber Bot Operational
Viber Messaging Operational
Telegram Operational
Kakaotalk Operational
Line Operational
WeChat Operational
Apple Messages Operational
Omnichannel Connector ? Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Messaging APIs Operational
SMPP - US ? Operational
SMPP - EU ? Operational
SMPP - AU ? Operational
SMPP - CA ? Operational
SMPP - BR ? Operational
HTTP - US ? Operational
HTTP - EU ? Operational
HTTP - AU ? Operational
HTTP - CA ? Operational
HTTP - BR ? Operational
REST - US ? Operational
REST - EU ? Operational
REST - AU ? Operational
REST - CA Operational
REST - BR ? Operational
MMS - US Operational
MMS - AU Operational
MMS - CA Operational
RCS - US Operational
RCS - EU Operational
SPAN - US Operational
SMS Template Management API - US ? Operational
US Disconnect File Service - US Operational
🔗 EXTERNAL - Campaign Registry status - US ? Operational
sFTP2SMS - BR ? Operational
SMS Template Management API - EU ? Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Bundles Provisioning API Operational
KakaoTalk Provisioning API Operational
RCS Provisioning API Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Contact Pro Operational
Contact Pro - AF (South Africa) Operational
Contact Pro - AU (Australia) Operational
Contact Pro - EU (Europe) Operational
Contact Pro - NA (North America) Operational
Migrated APIs Operational
Redhot XML (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Dashboard.sinch.com Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Fax API (Beta) ? Operational
API ? Operational
Inbound Faxing Operational
Outbound Faxing Operational
Notifications ? Operational
Fax to Email ? Operational
User Interface ? Operational
Sinch Engage Operational
The Hub Operational
Rest API Operational
Webhooks Operational
SMPP Operational
Sinch Engage Integrations Operational
Shopify Operational
Hubspot Operational
Netsuite Operational
Zoho CRM Operational
Big Commerce Operational
Salesforce Operational
Active Campaign Operational
Microsoft Dynamics Operational
Number Lookup API v2 (Beta) Operational
API ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11787 Jun 23, 2025 05:00-10:00 UTC

Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11787

Start Date and Time (GMT) :: 23 June 2025 05:00 Hrs.
End Date and Time (GMT) :: 23 June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 20, 2025 - 21:39 UTC

DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11788 Jun 24, 2025 05:00-10:00 UTC

Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11788

Start Date and Time (GMT) :: 24 June 2025 05:00 Hrs.
End Date and Time (GMT) :: 24 June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Posted on Jun 19, 2025 - 15:16 UTC

DI MMX 365 (MM4) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11783 Jun 24, 2025 18:00-22:00 UTC

Services :: DI MMX 365 (MM4)
PCR Number :: PCRSDI-11783

Start Date and Time (GMT) :: 24 June 2025 18:00 Hrs.
End Date and Time (GMT) :: 24 June 2025 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : No Impact.
Mobile Originated (MO) Traffic : No Impact.
DR Notification : No Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Posted on Jun 19, 2025 - 15:24 UTC

Sinch Scheduled Maintenance - EU2 Network hub Jun 24, 2025 19:00-23:00 UTC

Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing network maintenance at our EU2 site on the schedule below.

Type: Network Maintenance
Affected Site: EU2

Start Time: 2025-06-24 19:00 UTC
End Time: 2025-06-24 23:00 UTC

Impact: A possibility of MT delays for up to 30 seconds during the maintenance windows towards the following destinations.
T-Mobile Netherlands
O2 Czechoslovakia
Orange Reunion

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Jun 19, 2025 - 15:23 UTC

DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11789 Jun 25, 2025 05:00-10:00 UTC

Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11789

Start Date and Time (GMT) :: 25 June 2025 05:00 Hrs.
End Date and Time (GMT) :: 25 June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Posted on Jun 19, 2025 - 15:28 UTC

Conversation API Routine Maintenance - EU Jun 25, 2025 08:00-09:00 UTC

We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-06-25 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on May 30, 2025 - 05:22 UTC

Conversation API Routine Maintenance - US Jun 25, 2025 09:00-10:00 UTC

We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-06-25 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on May 30, 2025 - 05:25 UTC

DI SMS 365 (SMSX) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11790 Jun 26, 2025 05:00-10:00 UTC

Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11790

Start Date and Time (GMT) :: 26 June 2025 05:00 Hrs.
End Date and Time (GMT) :: 26 June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Posted on Jun 19, 2025 - 15:31 UTC

DI MMX 365 (MM4) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11784 Jun 26, 2025 06:00-10:00 UTC

Services :: DI MMX 365 (MM4)
PCR Number :: PCRSDI-11784

Start Date and Time (GMT) :: 26 June 2025 06:00 Hrs.
End Date and Time (GMT) :: 26 June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : No Impact.
Mobile Originated (MO) Traffic : No Impact.
DR Notification : No Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Posted on Jun 19, 2025 - 15:43 UTC

Sinch Scheduled Maintenance - EU4 Network hub Jun 26, 2025 19:00-23:00 UTC

Dear Client,

We will be performing an emergency network maintenance at our EU4 Network hub.

Type: Emergency Network Maintenance
Affected site: EU4 Network hub
Impact: No impact is expected.

Start time: 2025-06-26 19:00 (UTC)
End time: 2025-06-26 23:00 (UTC)

If for any reason the maintenance period is extended or cancelled we will advise you accordingly. And of course if you have any concerns please contact support@sinch.com.
Please accept our apologies for the inconvenience.

Best Regards,
The Sinch Team

Posted on Jun 19, 2025 - 15:18 UTC

DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11771 Jun 29, 2025 02:00-04:00 UTC

Services :: DI E-Mail 365
PCR Number :: PCRSDI-11771

Start Date and Time (GMT)::29th June 2025 02:00 UTC.
End Date and Time (GMT):: 29th June 2025 04:00 UTC.

Description:
update retarus-status module with latest vulnerability fixes.
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 11, 2025 - 06:42 UTC

DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCRSDI-11779 Jun 30, 2025 05:00-10:00 UTC

Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11779

Start Date and Time (GMT):: 30th June 2025, 05:00 Hrs.
End Date and Time (GMT):: 30th June 2025, 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification: Potential delay in delivery.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 20, 2025 - 21:08 UTC

DI MMX 365 (MM7) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11785 Jul 1, 2025 06:00-10:00 UTC

Services :: DI MMX 365 (MM7)
PCR Number :: PCRSDI-11785

Start Date and Time (GMT) :: 1st July 2025 06:00 Hrs.
End Date and Time (GMT) :: 1st July 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential delay in delivery.
Mobile Originated (MO) Traffic : Potential delay in delivery.
DR Notification : Potential delay in delivery.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 20, 2025 - 21:46 UTC

DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11791 Jul 6, 2025 02:00-04:00 UTC

Services :: DI E-Mail 365
PCR Number :: PCRSDI-11791

Start Date and Time (GMT)::6th July 2025 02:00 UTC.
End Date and Time (GMT):: 6th July 2025 04:00 UTC.

Description:
update rest module with latest vulnerability fixes.
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 20, 2025 - 06:13 UTC
Jun 21, 2025

No incidents reported today.

Jun 20, 2025
Completed - The scheduled maintenance has been completed.
Jun 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 11:00 UTC
Scheduled - Services :: DI MMS 365 (MM4)
PCR Number :: PCRSDI-11780

Start Date and Time (GMT) :: 20 June 2025 11:00 Hrs.
End Date and Time (GMT) :: 20 June 2025 13:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : No Impact.
Mobile Originated (MO) Traffic : No Impact.
DR Notification : No Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Jun 19, 15:07 UTC
Resolved - This incident has been resolved.
Jun 20, 05:36 UTC
Investigating - Ticket Number :: MNOC-59508
Services:: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 19th June 2025, 18:00 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 20, 01:06 UTC
Resolved - Dear Clients,

We are writing to inform you that queues have been cleared. This incident has been resolved.

Incident Start Date & Time (GMT) : 19th June 2025, 21:20 hr. GMT
Incident End Date & Time (GMT) : 19th June 2025, 22:54 hr. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 20, 00:03 UTC
Investigating - Ticket Number :: MNOC-59533
Services:: DI SMS 365 (SMSx)

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 19th June 2025, 21:20 hr. GMT


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 19, 22:25 UTC
Jun 19, 2025
Completed - The scheduled maintenance has been completed.
Jun 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 13:00 UTC
Scheduled - Improve message composer behavior & minor fixes
Jun 19, 12:31 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:02 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11776

Start Date and Time (GMT):: 19th June 2025 06:00 Hrs.
End Date and Time (GMT):: 19th June 2025 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 13, 19:40 UTC
Resolved - Dear Clients,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
We consider this issue as resolved.

Incident Start Date & Time (GMT) : 18th June 2025, 23:00 hr. GMT
Incident End Date & Time (GMT) : 19th June 2025, 10:15 hr. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 19, 10:51 UTC
Investigating - Ticket Number :: MNOC-59511
Services:: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 18th June 2025, 23:00 hr. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 19, 01:19 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-19 07:28 UTC
Incident End Time: 2025-06-19 08:44 UTC

Jun 19, 08:57 UTC
Investigating - We are currently observing delivery issues in Colombia - Claro.

Incident Start Time: 2025-06-19 07:28 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 19, 08:17 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:01 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-11765

Start Date and Time (GMT) :: 19 June 2025 06:00 Hrs.
End Date and Time (GMT) :: 19 June 2025 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.

Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification

Jun 5, 18:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:00 UTC
Scheduled - Scheduled

Start Date and Time: 19-Jun-2025 – 06:00 UTC
End Date and Time : 19-Jun-2025 - 08:00 UTC

Description:
This TLS certificate is intended for Sinch Customers who use our MM7 Services using the following URLs:

us.mm7.sdi.sinch.com
us-opr.mm7.sdi.sinch.com
us8-opr.mm7.sdi.sinch.com

We will be deploying the renewed certificate on the 19th of June ’25 at 06:00 UTC.
The renewed certificate for the “mm7.sdi.sinch.com” domain can be downloaded from the link given below and is valid from May 31, 2025, to June 30, 2026.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-certificate-For-Sinch-Digital-Interconnect-customers-who/ta-p/11875

Action required:
Customers who use these services are advised to add the renewed TLS certificate into their certificate stores on or before the 19th of Jun ’25 06:00 UTC.

Impact:
Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Jun 10, 16:39 UTC
Resolved - Dear Clients,

All the queues are cleared. This incident has been resolved.

Incident Start Date & Time (GMT) : 18th June 2025, 17:11 hrs
Incident End Date & Time (GMT) : 19th June 2025, 00:45 gmt

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 19, 01:17 UTC
Investigating - Ticket Number :: MNOC-59508
Services:: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 18th June 2025, 17:11 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 18, 17:33 UTC
Jun 18, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-18 07:10 UTC
Incident End Time: 2025-06-18 10:30 UTC

Jun 18, 16:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Restoration Time: 2025-06-18 10:30 UTC

Jun 18, 13:46 UTC
Update - We are continuing to investigate this issue.
Jun 18, 09:09 UTC
Investigating - We are currently experiencing a performance degradation our EU3 site.

It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Site.

Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com

Please contact support if you have any questions.

Jun 18, 07:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 14:00 UTC
Scheduled - Technical maintenance
Jun 18, 13:46 UTC
Resolved - Dear Clients,

We are pleased to inform you that the queues built within platform have been cleared and the issue has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 18 June 2025 07.00 Hrs. GMT
Incident End Date & Time (GMT) : 18 June 2025 08:50 Hrs. GMT

We appreciate your patience and understanding.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 18, 12:53 UTC
Update - Hello Team,

We have resolved the issue and isms traffic is back to normal.

We are monitoring the traffic closely.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 18, 08:59 UTC
Identified - Hello Team,

We have identified the issue and our L3 Application team is working on the issue.

Jun 18, 07:53 UTC
Investigating - Ticket Number :: MNOC-59499
Service:: iSMS

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MT and MO messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 18th June 2025 07:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 18, 07:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11773

Start Date and Time (GMT):: 18th June 2025 06:00 Hrs.
End Date and Time (GMT):: 18th June 2025 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 13, 19:35 UTC
Jun 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11772

Start Date and Time (GMT):: 17th June 2025 06:00 Hrs.
End Date and Time (GMT):: 17th June 2025 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal applications.


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 13, 19:29 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-17 01:27 UTC
Incident End Time: 2025-06-17 08:47 UTC

Jun 17, 10:02 UTC
Investigating - We are currently observing delivery issues in Italy - Plintron.

Incident Start Time: 2025-06-17 01:27 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 17, 07:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:30 UTC
Scheduled - - allow space in CTA link query string
- Technical improvements

Jun 17, 08:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 03:30 UTC
Scheduled - France - Orange has scheduled a maintenance.
Impact: Up to 20 minutes of outage during the maintenance window.

Maintenance start time: 2025-06-17 03:30 UTC
Maintenance end time: 2025-06-17 06.30 UTC

Jun 16, 12:54 UTC
Jun 16, 2025
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 15:00 UTC
Scheduled - We are writing to inform you that Starhub has scheduled a maintenance.

Impact: Customers may experience intermittent delay and missing DRs during the maintenance window.

Maintenance Start Time: 2025-06-16 15:00 UTC
Maintenance End Time: 2025-06-16 21:00 UTC

Jun 2, 06:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 UTC
Scheduled - Dear Customer

This notification is related to Contact Pro test tenant maintenance.
If you currently do not have a test tenant, please ignore this message.

We will be upgrading all customer test tenants to the newest release 25Q3 on Monday 16th of June.
During the day, there will be approximately 30 minutes service break for your test tenant.
Tenants will be ready for your testing on Tuesday 17th of June at 07:00 UTC.

Production tenants will be upgraded on August 9-10th.

What´s new documentation regarding the upcoming 25Q3 release is available in:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Jun 12, 10:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 UTC
Scheduled - Fixing sms campaigns typing error
Jun 16, 10:32 UTC
Jun 15, 2025
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 02:00 UTC
Scheduled - DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11757

Services :: DI E-Mail 365
PCR Number :: PCRSDI-11757

Start Date and Time (GMT)::15th June 2025 02:00 UTC.
End Date and Time (GMT):: 15th June 2025 04:00 UTC.

Description:
updated AMI with crowdstrike sensors - rest,retarus and retarus-aa.
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 29, 12:43 UTC
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-12 16:00 UTC
Incident End Time: 2025-06-12 18:33 UTC

Jun 12, 19:00 UTC
Investigating - We are currently observing delivery issues in United States - AT&T.

Incident Start Time: 2025-06-12 16:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 12, 17:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 14:00 UTC
Scheduled - * RCS sending optimization
Jun 12, 13:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our US7 site during the below maintenance window:

Date/time: 2025-06-12 07:00 - 11:00 UTC
Affected site: US7

SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

May 15, 15:43 UTC
Jun 11, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-11 08:02 UTC
Incident End Time: 2025-06-11 18:47 UTC

Jun 11, 19:09 UTC
Update - We are continuing to investigate this issue.
Jun 11, 15:07 UTC
Update - We are continuing to investigate this issue.
Jun 11, 12:07 UTC
Investigating - We are currently observing delivery issues with Claro Brazil.

Incident Start Time: 2025-06-11 08:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 11, 10:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our US3 site during the below maintenance window:

Date/time: 2025-06-11 07:00 - 11:00 UTC
Affected site: US3

SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

May 15, 15:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-06-11 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

May 30, 05:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2025-06-11 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

May 30, 05:19 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-11 00:50 UTC
Incident End Time: 2025-06-11 07:19 UTC

Jun 11, 07:50 UTC
Update - We are continuing to investigate this issue.
Jun 11, 06:09 UTC
Update - We are continuing to investigate this issue.
Jun 11, 03:37 UTC
Investigating - We are currently observing delivery issues in Nuuday - Denmark

Incident Start Time: 2025-06-11 00:50 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 11, 02:32 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-11 04:22 UTC
Incident End Time: 2025-06-11 04:55 UTC

Jun 11, 05:50 UTC
Investigating - We are currently observing delivery issues towards Tele2 Sweden.

Incident Start Time: 2025-06-11 04:22 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 11, 04:54 UTC
Jun 10, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-10 14:36 UTC
Incident End Time: 2025-06-10 15:10 UTC

Jun 10, 16:11 UTC
Investigating - We are currently observing delivery issues towards Tele2 Sweden.

Incident Start Time: 2025-06-10 14:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 10, 15:04 UTC
Resolved - Dear Clients,

We are writing to inform you that all the messages are getting delivered without delay.

Incident Start Date & Time (GMT) :10th June 2025 07:00 Hrs.
Incident End Date & Time (GMT) :10th June 2025 14:30 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 10, 15:48 UTC
Monitoring - Dear Clients,
We are writing to inform you that the all the messages are getting delivered without delay.

We are diligently monitoring the ongoing resolution process.

We will continue to monitor the situation closely and keep you updated on any further developments.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 10, 14:59 UTC
Investigating - Ticket Number :: MNOC-59366
Service:: MM4

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MT and MO messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 10th June 2025 07:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 10, 13:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our US1 site during the below maintenance window:

Date/time: 2025-06-10 07:00 - 11:00 UTC
Affected site: US1

SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

May 15, 15:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:01 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints:

*.httplookup.api.sinch.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Start Time: 2025-06-10 08:00 UTC
End Time: 2025-06-10 10:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Download the certificate files here:

https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EjhT9AhOT1hNvQ8A4o-97yoBg0TN6EfnN_0xXcHfSM61Sg?e=F9LAuj


Please contact support@sinch.com should you require further information or assistance.

May 30, 13:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11750

Start Date and Time (GMT):: 10th June 2025 05:00 Hrs.
End Date and Time (GMT):: 10th June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 30, 19:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for Sinch E3 API during the times specified below.

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2025-06-10 08:00 UTC
End Time: 2025-06-10 09:00 UTC

Impact: Clients connecting to the Sinch E3 endpoints below via the SSL secure port will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

*.mad.api.sinch.com
e3.mad.api.sinch.com

Download the updated SSL Certificates and roots files here:

*.mad.api.sinch.com
https://clxgroup.sharepoint.com/:t:/s/CLX_Support_Anonymous_link/EcwTThWeW-NPnvGcZDNKLwMB6Jp2SimU6JpeddMjVrcFJQ?e=p5gYUR

Please note that the link expires on 15-06-2025 at which point it will no longer be accessible.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

May 27, 06:51 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:30 UTC
Scheduled - Congo - Africell DRC has scheduled a maintenance.

Impact: Customers may observe intermittent delivery issues and missing DRs/MOs during the maintenance window.

Maintenance start time: 2025-06-09 22:30 UTC
Maintenance end time: 2025-06-10 04:45 UTC

Jun 5, 08:53 UTC
Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 19:00 UTC
Scheduled - We plan to upgrade our SMSC software on our EU3 site during the below maintenance window:

Date/time: 2025-06-09 19:00 - 23:00 UTC
Affected site: EU3

SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

May 15, 15:25 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:00 UTC
Scheduled - We are writing to inform you that Starhub has scheduled a maintenance.

Impact: Customers may experience intermittent delay and missing DRs during the maintenance window.

Maintenance Start Time: 2025-06-09 15:00 UTC
Maintenance End Time: 2025-06-09 21:00 UTC

Jun 2, 06:45 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-09 11:01 UTC
Incident End Time: 2025-06-09 11:49 UTC

Jun 9, 12:10 UTC
Investigating - We are currently observing delivery issues in France - Legos

Incident Start Time: 2025-06-09 11:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 9, 11:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 07:00 UTC
Scheduled - We plan to upgrade our SMSC software on our BR2 site during the below maintenance window:

Date/time: 2025-06-09 07:00 - 11:00 UTC
Affected site: BR2

SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

May 15, 15:47 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-08 20:09 UTC
Incident End Time: 2025-06-09 01:06 UTC

Jun 9, 10:40 UTC
Update - We are continuing to investigate this issue.
Jun 9, 03:05 UTC
Update - We are continuing to investigate this issue.
Jun 9, 00:40 UTC
Investigating - We are currently observing delivery issues in Tunisia - Tunicell.

Incident Start Time: 2025-06-08 20:09 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 8, 23:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 09:00 UTC
Scheduled - Internal maintenance
Jun 9, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 05:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11750

Start Date and Time (GMT):: 9th June 2025 05:00 Hrs.
End Date and Time (GMT):: 9th June 2025 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 30, 19:29 UTC
Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 02:00 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PCRSDI-11744

Start Date and Time (GMT)::8th June 2025 02:00 UTC.
End Date and Time (GMT):: 8th June 2025 04:00 UTC.

Description:
updated AMI with crowdstrike sensors - retarus-status and retarus-us-aa.
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 22, 10:16 UTC
Jun 7, 2025
Resolved - This incident has been resolved.

Incident Start Time: 2025-06-07 03:01 UTC
Incident End Time: 2025-06-07 17:10 UTC

Jun 7, 17:18 UTC
Update - We are continuing to investigate this issue.
Jun 7, 12:45 UTC
Update - We are continuing to investigate this issue.
Jun 7, 08:12 UTC
Investigating - We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2025-06-07 03:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 7, 04:13 UTC
Resolved - This incident has been resolved.

Incident Start time: 13:46 UTC 2025-06-07
Incident End time: 18:24 UTC 2025-06-07

Jun 7, 14:35 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard for customers using XMS/Rest API.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com for customers using XMS/Rest API.

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Please contact support@sinch.com should you require further information or assistance.

Jun 7, 11:46 UTC