All Systems Operational
Connectivity by region
Operational
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
US Disconnect File Service
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MMS 365
Operational
E-mail 365
Operational
SMS 365 Operator
Operational
Intelligent Hubbing 365
Operational
SaaS Applications
Operational
Contact Pro - AF
Operational
Contact Pro - AU
Operational
Contact Pro - EU
Operational
Contact Pro - NA
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Numbers API
?
Operational
Provisioning API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - T-Mobile - US
Jan 29, 2023 06:00-12:00 UTC
T-Mobile - US has scheduled a maintenance.
Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.
Maintenance start time: 2023-01-29 06:00 UTC
Maintenance end time: 2023-01-29 12:00 UTC
Posted on Jan 27, 2023 - 07:20 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.
Maintenance start time: 2023-01-29 06:00 UTC
Maintenance end time: 2023-01-29 12:00 UTC
Posted on Jan 27, 2023 - 07:20 UTC
DI SMS 365 | Operator services | 3rd party Network Maintenance | Ref Number# NA
Jan 30, 2023 06:00-12:00 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number ::NA
Start Date and Time (GMT):: 30 Jan 2023 06:00 Hrs.
End Date and Time (GMT) :: 30 Jan 2023 12:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network to implement a fibre maintenance which is required in order to improve the network reliability.
Maintenance has been scheduled on one of our US DCs. We are not expecting any traffic impact during this maintenance and traffic will be handled by redundant link.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 27, 2023 - 08:24 UTC
Services :: DI SMS 365
Ref Number ::NA
Start Date and Time (GMT):: 30 Jan 2023 06:00 Hrs.
End Date and Time (GMT) :: 30 Jan 2023 12:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
One of our 3rd party providers will perform maintenance within their network to implement a fibre maintenance which is required in order to improve the network reliability.
Maintenance has been scheduled on one of our US DCs. We are not expecting any traffic impact during this maintenance and traffic will be handled by redundant link.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 27, 2023 - 08:24 UTC
WhatsApp Routine Maintenance - EU
Jan 31, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2023-01-31 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Dec 28, 2022 - 10:25 UTC
Maintenance window: 2023-01-31 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Dec 28, 2022 - 10:25 UTC
WhatsApp Routine Maintenance - US
Jan 31, 2023 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2023-01-31 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Dec 28, 2022 - 10:26 UTC
Maintenance window: 2023-01-31 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Dec 28, 2022 - 10:26 UTC
Sinch Planned Maintenance: MMS
Feb 1, 2023 09:00-11:30 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Scheduled Maintenance - MMS
Start Time: 2023-02-01 09:00 UTC
End Time: 2023-02-01 11:30 UTC
Impact MMS: Messages may be queued for up thirty minutes and will be delivered post upgrade.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 25, 2023 - 16:20 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Scheduled Maintenance - MMS
Start Time: 2023-02-01 09:00 UTC
End Time: 2023-02-01 11:30 UTC
Impact MMS: Messages may be queued for up thirty minutes and will be delivered post upgrade.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 25, 2023 - 16:20 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 1, 2023 20:00 - Feb 2, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 1 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 2 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 12:53 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 1 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 2 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 12:53 UTC
External Maintenance - Toll-Free Number Provider
Feb 2, 2023 04:00-08:00 UTC
Dear Client,
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2023-02-02 04:00 UTC
End Time: 2023-02-02 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Jan 24, 2023 - 10:09 UTC
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2023-02-02 04:00 UTC
End Time: 2023-02-02 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Jan 24, 2023 - 10:09 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 2, 2023 20:00 - Feb 3, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 2 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 3 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 12:56 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 2 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 3 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 12:56 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 3, 2023 20:00 - Feb 4, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 3 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 4 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:00 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 3 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 4 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:00 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 4, 2023 20:00 - Feb 5, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 4 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 5 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:02 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 4 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 5 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:02 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 5, 2023 20:00 - Feb 6, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 5 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 6 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:04 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 5 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 6 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:04 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 6, 2023 20:00 - Feb 7, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 6 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 7 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:06 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 6 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 7 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:06 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009319297
Feb 7, 2023 20:00 - Feb 8, 2023 02:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 7 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 8 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:09 UTC
Services :: DI LTE 365
Ref Number :: INC000009319297
Start Date and Time (GMT):: 7 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 8 February 2023 02:00 Hrs.
Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 16, 2023 - 13:09 UTC
External Maintenance - Toll-Free Number Provider
Feb 9, 2023 04:00-08:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Maintenance Start time: 2023-02-09 04:00 UTC
Maintenance End time: 2023-02-09 08:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Jan 24, 2023 - 09:49 UTC
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Maintenance Start time: 2023-02-09 04:00 UTC
Maintenance End time: 2023-02-09 08:00 UTC
Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
Posted on Jan 24, 2023 - 09:49 UTC
Mblox EU SMPP Gateways - New IPs
Feb 14, 2023 00:15-01:15 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jan 04, 2023 - 17:50 UTC
Jan 04, 2023 - 17:50 UTC
Scheduled -
Hello,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.
As part of this change we require that you whitelist the below provided IP Addresses.
Effective Date: 2023-02-14 00:00
FQDNs Affected:
SMS1.mblox.com
SMS5.mblox.com
SMS1.CardBoardFish.com
SMS5.CardBoardFish.com
sms-cloud-1.clxcommunications.com
sms-cloud-5.clxcommunications.com
New IP Addresses:
93.158.78.4
34.248.94.53
34.246.196.40
52.215.231.39
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Regards,
Sinch
Jan 04, 2023 - 17:49 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.
As part of this change we require that you whitelist the below provided IP Addresses.
Effective Date: 2023-02-14 00:00
FQDNs Affected:
SMS1.mblox.com
SMS5.mblox.com
SMS1.CardBoardFish.com
SMS5.CardBoardFish.com
sms-cloud-1.clxcommunications.com
sms-cloud-5.clxcommunications.com
New IP Addresses:
93.158.78.4
34.248.94.53
34.246.196.40
52.215.231.39
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Regards,
Sinch
Jan 04, 2023 - 17:49 UTC
Sunset Legacy mBlox Services
Feb 15, 2023 00:15-02:15 UTC
Dear Valued Sinch Client,
We are writing to inform you of important changes tied to accessibility of some legacy services offered.
Impacted Customers : Clients using “legacy” mBlox HLR Lookup and Batchsender Services
Sinch will be sunsetting the mBlox HLR Lookup Service and mBlox Batchsender that were carry-over products from the acquisition of mBlox Inc.
All clients using the mBlox HLR Lookup Service have been generated a Sinch NPLU or RTLU Lookup Account. If you've not received these details, please reach out to your Account Manager for more information.
API Endpoints being Sunset:
hlrlookup.cardboardfish.com
hlrlookup3.cardboardfish.com
Hlrlookup.mblox.com
Batchsend.mblox.com
Batchsend.cardboardfish.com
Effective Date: Feb 15th 2023
Our promise to you is to always provide timely and relevant information. We are here to help, we are partners in success! Still have questions? Please contact your dedicated Sinch Account Manager or email accountmanager@sinch.com
Best regards,
Sinch America, Inc.
Posted on Jan 03, 2023 - 17:21 UTC
We are writing to inform you of important changes tied to accessibility of some legacy services offered.
Impacted Customers : Clients using “legacy” mBlox HLR Lookup and Batchsender Services
Sinch will be sunsetting the mBlox HLR Lookup Service and mBlox Batchsender that were carry-over products from the acquisition of mBlox Inc.
All clients using the mBlox HLR Lookup Service have been generated a Sinch NPLU or RTLU Lookup Account. If you've not received these details, please reach out to your Account Manager for more information.
API Endpoints being Sunset:
hlrlookup.cardboardfish.com
hlrlookup3.cardboardfish.com
Hlrlookup.mblox.com
Batchsend.mblox.com
Batchsend.cardboardfish.com
Effective Date: Feb 15th 2023
Our promise to you is to always provide timely and relevant information. We are here to help, we are partners in success! Still have questions? Please contact your dedicated Sinch Account Manager or email accountmanager@sinch.com
Best regards,
Sinch America, Inc.
Posted on Jan 03, 2023 - 17:21 UTC
DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009348808
Feb 15, 2023 20:00-23:00 UTC
3rd Party Maintenance
Services :: DI LTE 365
Ref Number :: INC000009348808
Start Date and Time (GMT):: February 15 2023 20:00 Hrs.
End Date and Time (GMT) :: February 15 2023 23:00 Hrs.
Impact:
This will affect DRA 201 services. Software upgrade will be done sequentially per device. In each device upgrade, one traffic path will be affected,
hence always traffic will ride from the other path. There might be minimum intermittent interruptions.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 18, 2023 - 15:33 UTC
Services :: DI LTE 365
Ref Number :: INC000009348808
Start Date and Time (GMT):: February 15 2023 20:00 Hrs.
End Date and Time (GMT) :: February 15 2023 23:00 Hrs.
Impact:
This will affect DRA 201 services. Software upgrade will be done sequentially per device. In each device upgrade, one traffic path will be affected,
hence always traffic will ride from the other path. There might be minimum intermittent interruptions.
Others : NA
Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 18, 2023 - 15:33 UTC
External Maintenance - Toll-Free Number Provider
Feb 16, 2023 04:00-08:00 UTC
Dear Client,
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2023-02-16 04:00 UTC
End Time: 2023-02-16 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Jan 24, 2023 - 10:02 UTC
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2023-02-16 04:00 UTC
End Time: 2023-02-16 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Jan 24, 2023 - 10:02 UTC
Mblox US SMPP Gateways - New IPs
Feb 16, 2023 09:00-10:00 UTC
Hello,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.
As part of this change we require that you whitelist the below provided IP Addresses.
Effective Date: 2023-02-16 09:00
FQDNs Affected:
SMS3.mblox.com
SMS3.CardBoardFish.com
sms-cloud-3.clxcommunications.com
New IP Addresses:
209.95.131.8
40.91.87.172
54.92.160.84
3.213.71.59
23.22.91.120
44.212.230.173
44.209.145.138
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Regards,
Sinch
Posted on Jan 04, 2023 - 17:55 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.
As part of this change we require that you whitelist the below provided IP Addresses.
Effective Date: 2023-02-16 09:00
FQDNs Affected:
SMS3.mblox.com
SMS3.CardBoardFish.com
sms-cloud-3.clxcommunications.com
New IP Addresses:
209.95.131.8
40.91.87.172
54.92.160.84
3.213.71.59
23.22.91.120
44.212.230.173
44.209.145.138
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Regards,
Sinch
Posted on Jan 04, 2023 - 17:55 UTC
DI E-Mail 365 | TLS certificate renewal
Feb 18, 2023 18:00-18:30 UTC
Service : DI E-Mail 365
Start Date and Time: 18-Feb-23 at 18:00 GMT
End Date and Time : 18-Feb-23 at 18:30 GMT
Description:
The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 8th of March ‘23. This certificate is used for the following services.
• eu.email.sdi.sinch.com
We will be deploying a renewed certificate on the 18-Feb-23 at 18:00 GMT. The renewed certificate will be published on our community site on or before the 10th of February ’23. This notification will be updated with the location from where you can download the renewed certificate.
Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 19, 2023 - 10:56 UTC
Start Date and Time: 18-Feb-23 at 18:00 GMT
End Date and Time : 18-Feb-23 at 18:30 GMT
Description:
The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 8th of March ‘23. This certificate is used for the following services.
• eu.email.sdi.sinch.com
We will be deploying a renewed certificate on the 18-Feb-23 at 18:00 GMT. The renewed certificate will be published on our community site on or before the 10th of February ’23. This notification will be updated with the location from where you can download the renewed certificate.
Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.
Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 19, 2023 - 10:56 UTC
External Maintenance - Toll-Free Number Provider
Feb 23, 2023 04:00-08:00 UTC
Dear Client,
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2023-02-23 04:00 UTC
End Time: 2023-02-23 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Jan 24, 2023 - 09:56 UTC
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2023-02-23 04:00 UTC
End Time: 2023-02-23 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Jan 24, 2023 - 09:56 UTC