Investigating - We are currently observing delivery issues towards Mexico - Telefonica Mexico.

Incident Start Time: 2022-05-21 14:38 UTC

Impact: Clients may experience delayed or failed DLR, MT, and MO traffic.

We will update as soon as we have more information.

May 21, 15:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 UTC
Scheduled - Migration Notification
Services :: DI SMS 365

Start Date and Time (GMT):: 19 May 2022 13:00 Hrs.
End Date and Time (GMT):: 30 June 2022 14:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for Tier 2 / Tier 3 US operator networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Update - We are writing to inform you that the delay in traffic towards Telenor Pakistan is unfortunately not yet resolved. We are constantly requesting details and information from our partner on the work that's being done to fix and resolve the cable cut problem, but at the moment we have not been provided with a new ETA. We are still expecting intermittent delays on a daily basis for this type of traffic. Any new details to this issue will be communicated accordingly.
May 3, 06:44 UTC
Identified - This incident is still ongoing, with intermittent delays occurring daily. The root cause is a combination of multiple factors, but the main point is a cable cut that occurred in February which is expected to be fixed by the end of April. Traffic is currently running on backup routes internally with Telenor but these are not of the same quality causing latency and glitches, and ultimately traffic degradation.
Apr 12, 08:52 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Telenor.

Incident Start Time: 2022-03-23 15:35 UTC

We will update as soon as we have more information.

Mar 23, 16:12 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Degraded Performance
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.

Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC

Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.

Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.

Please find the server name/URL matrix below:

Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)

Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch Client Support

Dec 1, 16:58 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

First window:
Maintenance Start time: 2022-05-05 03:00 UTC
Maintenance End time: 2022-05-05 07:00 UTC

Second window:
Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC

Third window:
Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC

Forth window:
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Posted on Apr 25, 11:37 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 22-may-2022 23:00 hrs
End Date and Time (GMT) :: 23-may-2022 03:00 hrs

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted on May 21, 09:14 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 17, 09:00 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2022-05-23 05:00 UTC
Maintenance end time: 2022-05-23 11:00 UTC

May 17, 08:21 UTC
Services :: DI SMS 365
PCR Number :: PSD-9740

Start Date and Time (GMT):: 23 May 2022 06:00 Hrs.
End Date and Time (GMT):: 23 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 9, 21:02 UTC
Migration Notification

Services :: DI SMS 365

Start Date and Time (GMT):: 23 May 2022 12:00 Hrs.
End Date and Time (GMT):: 23 May 2022 14:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact
Message Manager: Not Applicable
Report Manager : Not Applicable

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating traffic destined for Hong Kong to common outbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted on May 20, 14:43 UTC
Update - Dear client,

Due to an unforeseen maintenance on the underlying hardware we have to re-schedule this routine maintenance to the 24th of May.

Previous Start Time: 2022-05-27 06:00 UTC
Previous End Time: 2022-05-27 08:00 UTC

New Start Time: 2022-05-24 06:00 UTC
New End Time: 2022-05-24 08:00 UTC

Moreover, the impact has been updated as below:

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- eu.sms.api.sinch.com (EU)
- eu1.sms.api.sinch.com (EU)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 13, 13:31 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS EU1. The maintenance is performed in order to apply security patches.

Maintenance window: 27th of May 06:00-08:00 UTC.

Impact: Users of the services may experience HTTP 50x responses during server reboot.

We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:30 UTC
3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: NA

Start Date and Time (GMT):: 24 May 2022 06:00 Hrs.
End Date and Time (GMT) :: 24 May 2022 11:00 Hrs.

Impact:
Email traffic: No service impact is expected.

Description:
One of our partners has informed us about their planned Software maintenance in their datacenter.
No traffic impact is expected during the planned work.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted on May 10, 14:57 UTC
Dear Client,

We will be performing a ticket system maintenance.

Affected system: https://jira.digitalinterconnect.com/servicedesk/customer/portal/

After the upgrade, the URL will be changed to https://tickets.sinch.com and portal users will be required to reset their passwords.

Start time: 2022-05-24 06:00 UTC
Stop time: 2022-05-24 10:00 UTC

Impact: Ticket portal may be unavailable during the maintenance.

Emails to essupport.digitalinterconnect@sinch.com and operatorservices.noc@sinch.com may be delayed.

Please call the support number in case of a high priority issue during the maintenance window.

Posted on May 9, 20:24 UTC
Services :: DI SMS 365
PCR Number :: PSD-9712

Start Date and Time (GMT):: 24 May 2022 07:00 Hrs.
End Date and Time (GMT):: 24 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 2, 13:03 UTC
Update - Dear Client,

We are writing to inform you that the impact for the concerned maintenance has been updated as below:

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window.

-ca.sms.api.sinch.com (Canada)
-us4-1.sms.api.sinch.com (US)
-us4-2.sms.api.sinch.com (US)

Alternate REST API gateway
-us.sms.api.sinch.com (US)


We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 13, 12:49 UTC
Update - Dear Client,

We have a scheduled maintenance on our REST API in XMS US5 & CA1. The maintenance is performed in order to apply security patches.

Maintenance window: 24th of May 07:00 - 09:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
-ca.sms.api.sinch.com (Canada)
-us4-1.sms.api.sinch.com (US)
-us4-2.sms.api.sinch.com (US)

Alternate REST API gateway
-us.sms.api.sinch.com (US)

We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:52 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 10, 14:48 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS US5 & CA1. The maintenance is performed in order to apply security patches.

Maintenance window: 24th of May 07:00 - 09:00 UTC.

Impact: Users of the services may experience HTTP 50x responses during server reboot.

We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:20 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9799

Start Date and Time (GMT):: 24 May 2022 08:00 Hrs.
End Date and Time (GMT):: 24 May 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.

Posted on May 19, 18:08 UTC
Sinch Planned Maintenance: MMS May 24, 09:00-10:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS Services at the times specified below.

Type: Scheduled Maintenance - MMS
Maintenance: Introduction of AWS Global Accelerator to improve message processing time

Start Time: 2022-05-24 09:00 UTC
End Time: 2022-05-24 10:00 UTC

Impact MMS:
During this maintenance period we expect an estimated 02 minutes of down time.
During this time frame clients may experience MMS MT/DLR/MO queueing and delays.

Following this change, the MMS API gateway api.ci.mblox.com will resolve to the new Global Accelerator Static IP addresses: 75.2.33.58 & 99.83.183.99. Customers who may have hard-coded into their firewall the IP address that api.ci.mblox.com currently resolves to, have to append the new Global Accelerator IP addresses to maintain connectivity.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on Apr 22, 16:32 UTC
Update - Dear Client,

We are writing to inform you that the impact for the concerned maintenance has been updated as below:

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x
Server Errors during the maintenance window.
-us7.sms.api.sinch.com (US)

Alternate REST API gateway
-us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 13, 12:53 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 10, 14:57 UTC
Update - Dear Client,

We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.

Maintenance window: 24th of May 10:00 - 11:00 UTC

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
-us7.sms.api.sinch.com (US)

Alternate REST API gateway
-us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:51 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.

Maintenance window: 24th of May 10:00 - 11:00 UTC

Impact: Users of the services may experience HTTP 50x responses during server reboot.

We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:24 UTC
Services :: DI SMS 365
PCR Number :: PSD-9741

Start Date and Time (GMT):: 25 May 2022 06:00 Hrs.
End Date and Time (GMT):: 25 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 9, 21:09 UTC
Services :: DI SMS 365
PCR Number :: PSD-9733

Start Date and Time (GMT):: 25 May 2022 07:00 Hrs.
End Date and Time (GMT):: 25 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 19, 22:43 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-05-25 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on May 2, 07:27 UTC
Dear Client,

We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer fail over.


Start time: 2022-05-25 08:00 UTC
End time: 2022-05-25 09:00 UTC

Affected Site: CA1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch

Posted on May 10, 11:41 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-05-25 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on May 2, 07:28 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Posted on Apr 25, 11:38 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: #2543

Start Date and Time (GMT):: 26 May 2022 04:00 Hrs.
End Date and Time (GMT) :: 26 May 2022 08:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted on May 21, 00:56 UTC
Services :: DI SMS 365
PCR Number :: PSD-9742

Start Date and Time (GMT):: 26 May 2022 06:00 Hrs.
End Date and Time (GMT):: 26 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 9, 21:18 UTC
Services :: DI SMS 365
PCR Number :: PSD-9734

Start Date and Time (GMT):: 26 May 2022 07:00 Hrs.
End Date and Time (GMT):: 26 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 19, 17:44 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2022-05-27 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on May 10, 11:44 UTC
Sinch Maintenance - Redhot XML May 31, 00:00-01:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Redhot XML API.

As part of this change we require that you whitelist the below provided IP Addresses.

Type: Scheduled Maintenance
Start Time: 2022-05-31 00:00 UTC
End Time: 2022-05-31 01:00 UTC
Affected FQDNs:
us.xml.api.sinch.com
eu.xml.api.sinch.com

IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
193.111.75.4
193.201.153.2

Should you require further information or assistance, please contact support@sinch.com.

Posted on Apr 4, 22:06 UTC
Services :: DI MMX 365
Ref Number :: 23273121-1

Start Date and Time (GMT):: 31 May 2021 00:00 Hrs.
End Date and Time (GMT) :: 31 May 2021 05:00 Hrs.

Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit* in the DC where the MMX service is hosted and primary MPLS Circuit ** is not going to impact due to this maintenance. No production traffic is expected to be impacted .

Description:
Our partner has informed us about the planned maintenance operations in Software upgrade , to increase the performance level in MMX services.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 6, 15:03 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-05-31 01:00 UTC
End Time: 2022-05-31 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway host below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated wildcard SSL Certificate files here:
smpp6.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkyXQMbwntRHrkjhVcy7n9QBdA8ARW7m2gSA7-j2EZqCtw

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on May 20, 03:12 UTC
Dear Client,

We will be performing a scheduled network maintenance at our EU3 site.

Type: Scheduled Maintenance
Affected site: EU3

Start Date and Time (UTC): 31 May 2022 03:00 UTC
End Date and Time (UTC): 31 May 2022 05:00 UTC

SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)

Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site

Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)

Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch

Posted on May 16, 07:56 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed and the impact has been updated as below:

Previous Start Time: 2021-05-24 06:00 UTC
Previous End Time: 2021-05-24 09:00 UTC

New Start Time: 2021-05-31 06:00 UTC
New End Time: 2021-05-31 09:00 UTC

Updated Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- us1.sms.api.sinch.com (US)

Alternate REST API gateway
-us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 13, 13:14 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS US1. The maintenance is performed in order to apply security patches.

Maintenance window: 24th of May 06:00-09:00 UTC.

Impact: Users of the services may experience HTTP 50x responses during server reboot.

We appreciate your patience and apologise for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:26 UTC
Services :: DI SMS 365
PCR Number :: PSD-9736

Start Date and Time (GMT):: 31 May 2022 07:00 Hrs.
End Date and Time (GMT):: 31 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 19, 17:47 UTC
WhatsApp Routine Maintenance - EU May 31, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-05-31 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Posted on May 2, 07:30 UTC
WhatsApp Routine Maintenance - US May 31, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-05-31 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Posted on May 2, 07:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 17, 13:26 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability at one of our European communications hub, we will be performing a maintenance during the times specified below.

Type: Scheduled Network Maintenance
Start Time: 2022-05-31 11:00 UTC
End Time: 2022-05-31 12:00 UTC
Affected site: EU1


Impact:
Clients will be required to allow the below IP belonging to our EU2 endpoint to ensure that they will be able to receive delivery reports as well as MOs during the maintenance.

IP: 193.201.153.2

To ensure that traffic is not impacted we are moving traffic over to our EU2 endpoint while work is being done on EU1. After the maintenance is done we have a grace period of monitoring and tests before moving back traffic to our EU1 endpoint.
We do apologise for the inconvenience caused.

Sincerely,
Sinch

May 31, 11:00 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed and the impact has been updated as below:

Previous Start Time: 2021-05-24 13:00 UTC
Previous End Time: 2021-05-24 15:00 UTC

New Start Time: 2021-05-31 13:00 UTC
New End Time: 2021-05-31 15:00 UTC

Updated Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window
- au.sms.api.sinch.com (AU)
- au1.sms.api.sinch.com (AU)
- in-a.sms.api.sinch.com (IN)
- in-ga.sms.api.sinch.com (IN)
- in-t.sms.api.sinch.com (IN)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

May 13, 13:22 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS AU1 & IN1. The maintenance is performed in order to apply security patches.

Maintenance window: 24th of May 13:00-15:00 UTC.

Impact: Users of the services may experience HTTP 50x responses during server reboot.

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 10, 14:36 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateway during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-01 01:00 UTC
End Time: 2022-06-01 03:00 UTC

Impact: Clients connecting to the Mblox Legacy Gateway host below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated wildcard SSL Certificate files here:

smpp5.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EkyXQMbwntRHrkjhVcy7n9QBdA8ARW7m2gSA7-j2EZqCtw

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on May 20, 04:05 UTC
Services :: DI SMS 365
PCR Number :: PSD-9760

Start Date and Time (GMT):: 02 June 2022 07:00 Hrs.
End Date and Time (GMT):: 02 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on May 19, 18:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-02 09:00 UTC
End Time: 2022-06-02 11:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated wildcard SSL Certificate files here:

For both xml001.us1.us.mblox.com and smpp001.us1.us.mblox.com : https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ElZX65xyu7xEtQ4U7hadhMYB_9llXViG454D4dCPtn8PtA])

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on May 20, 04:33 UTC
Scheduled Maintenance - US3 Site Jun 2, 09:00-11:00 UTC
Dear Client,

We will be performing a scheduled network maintenance at our US3 site.

Type: Scheduled Maintenance
Affected site: US3

Start Time: 2022-06-02 09:00 UTC
End Time: 2022-06-02 11:00 UTC

SMPP FQDN: smpp-us3.clxcommunications.com / us3.smpp.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com / us3.httpsms.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com / us3.httplookup.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)

Impact:
Clients will experience failures or unable to connect to SMPP and HTTP API on the US3 site for MT/MO traffic
Clients will experience failures to Number Lookups via US3 site

Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.

Alternate SMPP FQDN: smpp-us2.clxcommunications.com / us2.smpp.api.sinch.com (52.52.233.116)
Alternate HTTP FQDN: http-us2.clxcommunications.com / us2.httpsms.api.sinch.com (52.52.233.116)
Alternate ENUM FQDN: enum-us2.clxcommunications.com / us2.httplookup.api.sinch.com (52.52.232.130)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on May 16, 08:00 UTC
Sinch Maintenance - Redhot XML Jun 15, 00:00-01:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Redhot XML API.

As part of this change we require that you whitelist the below provided IP Addresses.

Type: Scheduled Maintenance
Start Time: 2022-06-15 00:00 UTC
End Time: 2022-06-15 01:00 UTC
Affected FQDNs:
us.xml.api.sinch.com
eu.xml.api.sinch.com

IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118
193.111.75.4
193.201.153.2

Should you require further information or assistance, please contact support@sinch.com.

Posted on May 5, 14:08 UTC
Sinch Maintenance - SPAN API Jun 15, 00:00-01:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our SPAN API.

As part of this change we require that you whitelist the below provided IP Addresses.

Type: Scheduled Maintenance
Start Time: 2022-06-15 00:00 UTC
End Time: 2022-06-15 01:00 UTC
Affected FQDNs:
api-mslora-us.clxcommunications.com

IP Addresses to be whitelisted:
54.173.29.238
52.8.59.118

Should you require further information or assistance, please contact support@sinch.com.

Posted on May 5, 14:29 UTC
Services :: SMS 365
Ref Number :: NA

Start Date and Time(GMT): 25 Jun 2022 18:00
End Date and Time(GMT): 25 Jun 2022 20:00

Description:

The TLS certificates issued to the “sapdigitalinterconnect.com” and “sapmobileservices.com” domain, used for the following services hosted in our FR1 and UK4 data center, will be renewed on the 25-Jun-22 at 18:00 GMT.

1. sms-eu2.sapdigitalinterconnect.com
2. sms-pp.sapmobileservices.com
3. sms-sgp.sapmobileservices.com
4. sms2w-eu2.sapdigitalinterconnect.com
5. sms2w-pp.sapmobileservices.com
6. sms-eu2-vpn.sapdigitalinterconnect.com
7. sms-eu2-mpls.sapdigitalinterconnect.com
8. sms-pi.sapmobileservices.com
9. sms-eu3.sapdigitalinterconnect.com
10. sms-eu3-vpn.sapdigitalinterconnect.com
11. sms-eu3-mpls.sapdigitalinterconnect.com

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
2. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link.
3. The downloaded TLS certificate must be added to your certificate store before the 25th of Jun 2022, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on May 17, 12:41 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 UTC
Scheduled - 3rd party Maintenance

Services :: DI MMX 365
Ref Number :: CRQ1-54122872378

Start Date and Time (GMT):: 21 May 2022 23:00 Hrs.
End Date and Time (GMT) :: 22 May 2022 05:00 Hrs.

Impact:
Do not expect any disruption to the MMX service as we have redundant circuits and traffic should be automatically rerouted to alternative paths.

Description:
Our partner has informed us about the planned maintenance operations in Software upgrade to increase the performance level in MMX services.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 5, 16:57 UTC
Resolved - MM7 queues on our platform have cleared and traffic is processing fine.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 May 2022 00:00 Hrs.
Incident End Date & Time (GMT) : 22 May 2022 2:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 22, 02:38 UTC
Investigating - Ticket Number :: MNOC-40008
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 May 2022 00:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 22, 00:05 UTC
May 21, 2022
Resolved - MM7 queues on our platform have cleared and traffic is processing fine.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21 May 2022 16:00 Hrs.
Incident End Date & Time (GMT) : 21 May 2022 22:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 21, 22:26 UTC
Investigating - Ticket Number :: MNOC-40004
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21 May 2022 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 21, 16:20 UTC
Completed - The scheduled maintenance has been completed.
May 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:31 UTC
Scheduled - 3rd Party Maintenance

Services : DI SMS 365
Ref Number : MNOC-39910

Start Date and Time (GMT) : 21-May-2022 14:30 Hrs GMT
End Date and Time (GMT) : 21-May-2022 22:00 Hrs GMT

Description :
This is to inform you that one of the NRS dip providers is performing power maintenance at one of their datacentres. During this activity, customers may expect momentary potential impact in traffic delivery for ported MSISDNs.

Impact:
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 20, 17:28 UTC
Completed - The scheduled maintenance has been completed.
May 21, 17:00 UTC
Update - The scheduled maintenance is extended. We will provide update once the maintenance is completed.
May 21, 14:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 20, 12:00 UTC
Scheduled - REMINDER:

3rd Party Maintenance

Services : DI E-Mail 365
Ref Number : 1822421

Start Date and Time (GMT) :21-May-2022 09:00 Hrs GMT
End Date and Time (GMT) : 21-May-2022 15:00 Hrs GMT

Impact :
E-Mail traffic : Service unavailable during first 2 hours & Intermittent interruptions are expected to occur during rest of scheduled time window.

Description :
Dear Customer,
This maintenance information is important to you and therefore, we recommend read & consuming it carefully.
Digital Interconnect’s partner would be executing a significant maintenance activity on 21 May 2022. This significant maintenance activity is a proactive work executed for optimizing availability of the service offered. During the advertised maintenance window, customers should expect the following:
(i) Intermittent interruption to the DI E-Mail 365 service.
(ii) Delay in delivery of email messages sent to DI E-Mail 365 service.
(iv) Services should return to normal after completion of maintenance as per advertised time window.

Digital Interconnect’s recommendation to Customers:
We recommend scheduling your campaign traffic & high volumes of messages after the first two hours of advertised maintenance time window (i.e. after 11:00 GMT). This is to prevent adverse impact to your traffic and ensure a seamless service is offered during your major campaigns & high-volume traffic situations.

Should you need clarification and (OR) additional information, please do not hesitate to contact essupport.digitalinterconnect@sinch.com.

Mar 18, 12:50 UTC
Resolved - MM7 queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 20 May 2022 18:00 Hrs.
Incident End Date & Time (GMT) : 21 May 2022 00:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 21, 01:07 UTC
Investigating - Ticket Number :: MNOC-39984
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 May 2022 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 20, 18:25 UTC
May 20, 2022
Resolved - MM& queues are completely cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 19 May 2022 19:00 Hrs.
Incident End Date & Time (GMT) : 19 May 2022 13:25 Hrs.

May 20, 13:36 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 20, 11:36 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 20, 09:07 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 20, 06:54 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 20, 04:37 UTC
Identified - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 20, 01:31 UTC
Investigating - Ticket Number :: MNOC-39960
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 May 2022 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 19:33 UTC
May 19, 2022
Resolved - Dear Client,

This incident is now resolved.

Incident start time: 2022-05-19 12:15 UTC
Incident stop time: 2022-05-19 15:00 UTC

Please, contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 19, 18:38 UTC
Investigating - We are currently observing performance degradation for our voice and verification flashcall service.

Incident start time: 2022-05-19 12:15 UTC

May 19, 12:49 UTC
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2022-05-19 05:00 UTC
Maintenance end time: 2022-05-19 11:00 UTC

May 17, 08:14 UTC
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-MAIL 365
Ref Number :: NA

Start Date and Time (GMT):: 19 May 2022 06:00 Hrs.
End Date and Time (GMT) :: 19 May 2022 11:00 Hrs.

Impact:
Email traffic: No service impact is expected.

Description:
One of our partners has informed us about their planned Software maintenance in their datacenter.
No traffic impact is expected during the planned work.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

May 5, 15:47 UTC
Completed - The scheduled maintenance has been completed.
May 19, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9710

Start Date and Time (GMT):: 19 May 2022 07:00 Hrs.
End Date and Time (GMT):: 19 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 13:01 UTC
Completed - The scheduled maintenance has been completed.
May 19, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: #2536

Start Date and Time (GMT):: 19 May 2022 05:00 Hrs.
End Date and Time (GMT) :: 19 May 2022 09:30 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network.
Some of our customers might face delay/degradation in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

May 12, 06:51 UTC
Resolved - All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 16 May 2022 17:30 Hrs.
Incident Start Date & Time (GMT) : 19 May 2022 08:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

May 19, 09:11 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 04:09 UTC
Update - Changing ticket number in subject line.

We observe MM7 queues are fluctuating.
NOC will continue to monitor & will update with further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 18, 15:51 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 18, 13:14 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 18, 05:00 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 18, 01:09 UTC
Identified - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 17, 12:42 UTC
Update - MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 17, 03:19 UTC
Update - MM7 Queues are gradually decreasing.
NOC will continue to monitor & will update with further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 17, 01:21 UTC
Investigating - Ticket Number :: MNOC-39868
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 May 2022 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 16, 17:52 UTC
Completed - The scheduled maintenance has been completed.
May 19, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 UTC
Update - This maintenance has been rescheduled to below dates.

Start Date and Time (GMT):: 19 May 2022 06:00 Hrs.
End Date and Time (GMT):: 19 May 2022 10:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in loading dashboards and statistical data

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 6, 16:12 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9727

Start Date and Time (GMT):: 17 May 2022 06:00 Hrs.
End Date and Time (GMT):: 17 May 2022 10:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in loading dashboards and statistical data

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 16:42 UTC
Resolved - Description ::
• Support team has verified and confirmed that traffic flow is back to normal .
• Monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: No Impact .
Mobile Originated (MO) Traffic: No Impact .
DR Notification : No Impact .
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 19 May 2022 06:15 Hrs
Incident End Date & Time (GMT) : 19 May 2022 08:35 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

May 19, 08:46 UTC
Investigating - Ticket Number :: MNOC-39936
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery of MT/MO/DR traffic.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 19 May 2022 06:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 07:27 UTC
Resolved - This incident has been resolved.

No e-mails were lost during this incident, but a small number of customers may have experienced delayed responses from Sinch Support.

May 19, 07:29 UTC
Investigating - Dear Client,

We are currently experiencing issues with our ticketing system.

Impact: Responses or acknowledgments may not be received or get delayed.

We are investigating and will update you as soon there is more information available.

May 19, 06:24 UTC
Completed - The scheduled maintenance has been completed.
May 19, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Apr 25, 11:38 UTC
Resolved - Description ::
• Support team has verified and confirmed that traffic flow is back to normal .
• Monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: No Impact .
Mobile Originated (MO) Traffic: No Impact .
DR Notification : No Impact .
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 18 May 2022 23:15 Hrs.
Incident End Date & Time (GMT) : 19 May 2022 02:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 02:43 UTC
Monitoring - Description ::
• Support team has confirmed that traffic is back to normal .
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: No Impact .
Mobile Originated (MO) Traffic: No Impact .
DR Notification : No Impact .
Message Manager: : NA
Extranet : NA

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 02:12 UTC
Identified - Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery of MT/MO/DR traffic.
• Customers might face issues submitting traffic to SINCH messaging hub.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 01:10 UTC
Investigating - Ticket Number :: MNOC-39918
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery of MT/MO/DR traffic.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 18 May 2022 23:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 19, 00:15 UTC
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 09:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:01 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9739

Start Date and Time (GMT):: 18 May 2022 06:00 Hrs.
End Date and Time (GMT):: 18 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 9, 20:56 UTC
Completed - The scheduled maintenance has been completed.
May 18, 09:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9709

Start Date and Time (GMT):: 18 May 2022 07:00 Hrs.
End Date and Time (GMT):: 18 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 12:59 UTC
Resolved - This maintenance work has been completed.

End time: 2022-05-18 08:45 UTC

May 18, 08:57 UTC
Investigating - Following yesterdays issues on Meta´s platform regarding the WhatsApp API, we need to perform maintenance work on our platform.

Impact: Clients may observe delayed or failed messages through the WhatsApp API.

Start time: 2022-05-18 07:00 UTC

May 18, 07:14 UTC
Resolved - Meta has resolved this incident.

Incident End time: 2022-05-17 18:45 UTC

May 18, 06:42 UTC
Investigating - Dear Clients,

We are currently observing issues with the WhatsApp API.
Impact: Clients may observe delayed or failed messages and flashcalls through the WhatsApp API.

We are currently working with Meta support on resolving the issue.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

May 17, 16:27 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-16 00:00 UTC
Incident End Time: 2022-05-17 21:50 UTC

May 18, 03:59 UTC
Update - We are continuing to investigate this issue.
May 16, 02:33 UTC
Investigating - We are currently observing delivery issues towards Claro Brazil.

Incident Start Time: 2022-05-16 00:00 UTC

We will update you as soon as we have more information.

May 16, 02:07 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-17 01:55 UTC
Incident End Time: 2022-05-17 21:50 UTC

May 18, 03:47 UTC
Investigating - We are currently observing delivery issues towards TIM Brazil.

Incident Start Time: 2022-05-17 01:55 UTC

We will update you as soon as we have more information.

May 17, 02:19 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-16 04:40 UTC
Incident End Time: 2022-05-18 01:50 UTC

May 18, 03:44 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - GrameenPhone.

Incident Start Time: 2022-05-16 04:40 UTC

We will update as soon as we have more information.

May 16, 07:19 UTC
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9752

Start Date and Time (GMT):: 17 May 2022 08:00 Hrs.
End Date and Time (GMT):: 17 May 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:

Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.

May 12, 16:24 UTC
Completed - The scheduled maintenance has been completed.
May 17, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9708

Start Date and Time (GMT):: 17 May 2022 07:00 Hrs.
End Date and Time (GMT):: 17 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 12:56 UTC
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 17:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:15 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9755

Start Date and Time (GMT):: 16 May 2022 19:00 Hrs.
End Date and Time (GMT):: 16 May 2022 20:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:

Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services

May 12, 16:37 UTC
Resolved - This issue has now been resolved.

Incident End Time: 2022-05-16 12:24 UTC

May 16, 12:51 UTC
Investigating - We are currently observing delivery issues towards Uruguay - Antel

Incident Start Time: 2022-05-16 05:50 UTC

We will update as soon as we have more information.

May 16, 09:18 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-16 05:56 UTC
Incident End Time: 2022-05-16 10:00 UTC

May 16, 12:27 UTC
Investigating - We are currently observing delivery issues towards the Dominican Republic - Altice.

Incident Start Time: 2022-05-16 05:56 UTC

We will update as soon as we have more information.

May 16, 06:40 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-16 05:56 UTC
Incident End Time: 2022-05-16 10:00 UTC

May 16, 12:26 UTC
Update - We are continuing to investigate this issue.
May 16, 06:45 UTC
Investigating - We are currently observing delivery issues towards Bhutan - TashiCell.

Incident Start Time: 2022-05-16 05:56 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 16, 06:41 UTC
Completed - The scheduled maintenance has been completed.
May 16, 09:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9738

Start Date and Time (GMT):: 16 May 2022 06:00 Hrs.
End Date and Time (GMT):: 16 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 9, 20:40 UTC
Completed - The scheduled maintenance has been completed.
May 16, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:01 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9732

Start Date and Time (GMT):: 16 May 2022 07:00 Hrs.
End Date and Time (GMT):: 16 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:

Digital Interconnect has scheduled a planned application and system maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.

May 12, 16:30 UTC
May 15, 2022
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic is processing fine.
We consider this issue has been resolved.

Incident Start Date & Time (GMT) : 15 May 2022 15:45 Hrs.
Incident End Date & Time (GMT) : 15 May 2022 21:50 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 15, 22:37 UTC
Monitoring - Dear Client,

We are writing to inform you that queues have been cleared and closely monitoring the progress..
We will update further status.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 15, 22:15 UTC
Identified - Dear Client,

We are again observing the queues and are processing gradually.
We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 15, 20:03 UTC
Monitoring - Dear Client,

We are writing to inform you that queues have been cleared and closely monitoring the progress..
We will update further status.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 15, 18:52 UTC
Identified - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 15, 17:17 UTC
Investigating - Ticket Number :: MNOC-39841
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 May 2022 15:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 15, 16:27 UTC
Resolved - MM7 queues have been processed.

Incident is resolved.

May 15, 02:39 UTC
Identified - MM7 queues built within our platform are due to high traffic.
We observe that the queues are decreasing gradually. We will update on further improvements.

May 15, 00:40 UTC
Investigating - Ticket Number :: MNOC-39826
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 May 2022 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 14, 15:14 UTC
May 14, 2022
Resolved - MM7 queues have been successfully processed and the issue has been resolved.

Incident Start Date & Time (GMT) : 13 May 2022 17:00 Hrs.
Incident End Date & Time (GMT) : 14 May 2022 05:45 Hrs.

May 14, 05:47 UTC
Update - MM7 Queues are decreasing gradually.

NOC team is continuously monitoring the queues and will update with further improvements.

May 14, 05:32 UTC
Update - MM7 Queues are decreasing gradually.

NOC team is continuously monitoring the queues and will update with further improvements.

May 14, 03:26 UTC
Update - MM7 Queues are decreasing gradually.

NOC team is continuously monitoring the queues and will update with further improvements.

May 14, 01:44 UTC
Investigating - Ticket Number :: MNOC-39809
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 May 2022 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 13, 17:24 UTC
May 13, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-13 07:59 UTC
Incident End Time: 2022-05-13 12:00 UTC

May 13, 20:50 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Ufone.

Incident Start Time: 2022-05-13 07:59 UTC

We will update as soon as we have more information.

May 13, 09:23 UTC
Resolved - MM7 queues have been successfully processed and the issue has been resolved.

Incident Start Date & Time (GMT) : 12 May 2022 16:45 Hrs.
Incident End Date & Time (GMT) : 13 May 2022 05:20 Hrs.

May 13, 05:34 UTC
Update - MM7 Queues are gradually decreasing.
NOC will continue to monitor & will update with further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 13, 01:12 UTC
Investigating - Ticket Number :: MNOC-39775
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 12 May 2022 16:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 12, 17:20 UTC
May 12, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-12 09:10 UTC
Incident End Time: 2022-05-12 20:15 UTC

May 12, 20:47 UTC
Investigating - We are currently observing delivery issues towards Egypt networks.

Incident Start Time: 2022-05-12 09:10 UTC

We will update as soon as we have more information

May 12, 10:03 UTC
Completed - The scheduled maintenance has been completed.
May 12, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9707

Start Date and Time (GMT):: 12 May 2022 07:00 Hrs.
End Date and Time (GMT):: 12 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 12:49 UTC
Completed - The scheduled maintenance has been completed.
May 12, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: #2537

Start Date and Time (GMT):: 12 May 2022 04:00 Hrs.
End Date and Time (GMT) :: 12 May 2022 08:30 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

May 4, 18:45 UTC
Completed - The scheduled maintenance has been completed.
May 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance

Maintenance window: 2022-05-12 06:00 UTC to 2022-05-12 08:00 UTC

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components.

We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 2, 07:05 UTC
Completed - The scheduled maintenance has been completed.
May 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Apr 25, 11:38 UTC
Resolved - MM7 queues have been processed completely.

Incident is resolved.

May 12, 05:51 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 12, 05:10 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 12, 03:33 UTC
Identified - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 12, 01:54 UTC
Investigating - Ticket Number :: MNOC-39736
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 11 May 2022 15:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 11, 15:48 UTC
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 5, 09:33 UTC
Scheduled - Dear Client,

We are writing to inform you that Bell Mobility is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2022-05-12 19:00 UTC
Maintenance End time: 2022-05-13 00:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS latency during the maintenance window.

May 5, 08:56 UTC
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-05-11 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

May 2, 07:26 UTC
Completed - The scheduled maintenance has been completed.
May 11, 09:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9706

Start Date and Time (GMT):: 11 May 2022 07:00 Hrs.
End Date and Time (GMT):: 11 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 12:46 UTC
Completed - The scheduled maintenance has been completed.
May 11, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-05-11 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

May 2, 07:24 UTC
Resolved - MM7 queues have been successfully processed.
Incident is resolved.

May 11, 03:17 UTC
Update - The queues are gradually decreasing.
We will update on further improvements.

May 10, 17:10 UTC
Update - The queues are gradually decreasing.
We will update on further improvements.

May 10, 07:12 UTC
Update - The queues are gradually decreasing.
We will update on further improvements.

May 10, 05:18 UTC
Update - The queues are gradually decreasing.
We will update on further improvements.

May 10, 02:42 UTC
Investigating - Ticket Number :: MNOC-39689
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 May 2022 18:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 9, 19:10 UTC
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-05-10 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

May 2, 07:30 UTC
Completed - The scheduled maintenance has been completed.
May 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9705

Start Date and Time (GMT):: 10 May 2022 07:00 Hrs.
End Date and Time (GMT):: 10 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 2, 12:43 UTC
Completed - The scheduled maintenance has been completed.
May 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-05-10 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

May 2, 07:29 UTC
Completed - The scheduled maintenance has been completed.
May 10, 01:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 UTC
Scheduled - Scheduled Services :: DI E-Mail 365
PCR Number :: PSD-9743

Scheduled Date ::
Start Date and Time (GMT):: 10 May 2022 01:00 Hrs.
End Date and Time (GMT):: 10 May 2022 02:00 Hrs.

Impact ::
Email Traffic:: No Service impact

Description::
Digital Interconnect has scheduled a planned application maintenance for minor service optimization .


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

May 5, 15:33 UTC
May 9, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-09 13:50 UTC
Incident End Time: 2022-05-09 18:00 UTC

May 9, 20:03 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - GrameenPhone.

Incident Start Time: 2022-05-09 13:50 UTC

We will update as soon as we have more information.

May 9, 14:11 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-09 13:50 UTC
Incident End Time: 2022-05-09 18:00 UTC

May 9, 20:03 UTC
Investigating - We are currently observing delivery issues towards Myanmar - Telenor

Incident Start Time: 2022-05-09 13:50 UTC

We will update as soon as we have more information.

May 9, 14:15 UTC
Resolved - This incident has been resolved.
May 9, 17:09 UTC
Update - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery towards multiple operators in Malaysia.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 29 April 2022 04:30 Hrs.
Incident End Date & Time (GMT) : 9 May 2022 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 9, 17:09 UTC
Update - Support team along with internal team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 9, 14:18 UTC
Update - We are writing to inform you that we are actively working with our partner to resolve this issue ASAP.
We will continue to follow up and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com

May 9, 08:13 UTC
Update - We are writing to inform you that we are actively working with our partner to resolve this issue ASAP.
We will continue to follow up and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 8, 15:03 UTC
Update - We are writing to inform you that we are actively working with our partner to resolve this issue ASAP.
We will continue to follow up and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 8, 08:10 UTC
Update - Dear Client,

We are writing to inform you that we are actively working with our partner to resolve this issue ASAP.
We will continue to follow up and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 7, 17:40 UTC
Update - Support team along with internal team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 7, 13:14 UTC
Update - Support team along with internal team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 7, 07:24 UTC
Update - Dear Client,

We are writing to inform you that we are actively working with our partner to resolve this issue ASAP.
We will continue to push further investigations with our partners and work towards resolution.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 6, 22:25 UTC
Update - Support team along with internal team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 6, 16:14 UTC
Update - Support team along with internal team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 6, 07:13 UTC
Update - Support team along with internal team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 5, 07:35 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 4, 13:38 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 4, 02:00 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 3, 17:03 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 3, 07:49 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 3, 05:09 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 3, 01:10 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 2, 08:16 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 2, 00:00 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 1, 20:05 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 1, 18:14 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 1, 14:28 UTC
Update - Support team is currently working on high priority to resolve the issue.

Monitoring NOC will continue to follow-up and will update with further improvements.

May 1, 00:10 UTC
Update - Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Apr 30, 22:18 UTC
Update - Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Apr 30, 18:42 UTC
Update - Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Apr 29, 23:09 UTC
Update - Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Apr 29, 18:19 UTC
Update - We are continuing to investigate this issue.
Apr 29, 14:49 UTC
Update - We are continuing to investigate this issue.
Apr 29, 11:56 UTC
Update - We are continuing to investigate this issue.
Apr 29, 07:35 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards multiple operators in Malaysia.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 29 April 2022 04:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Apr 29, 05:24 UTC
Completed - Hello All,
this is to inform that the mentioned activity has been postponed to later date.
we shall again notify and send out notification when we have a fixed date.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 9, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9704

Start Date and Time (GMT):: 9 May 2022 07:00 Hrs.
End Date and Time (GMT):: 9 May 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 30, 00:05 UTC
May 8, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-05-07 21:53 UTC
Incident End Time: 2022-05-08 09:00 UTC

May 8, 12:05 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - GrameenPhone.

Incident Start Time: 2022-05-07 21:53 UTC

We will update as soon as we have more information.

May 8, 00:45 UTC
Resolved - MM7 queues have been successfully processed.

Incident is resolved.

May 8, 08:35 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 8, 08:09 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 8, 04:53 UTC
Update - We are writing to inform you that queues are due to high traffic and are still reducing gradually.

We will monitor and update further progress.

May 8, 02:58 UTC
Update - Dear Client,

We are writing to inform you that queues are due to high traffic and are still reducing gradually.
We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 8, 00:33 UTC
Update - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 7, 17:38 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 7, 13:15 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 7, 07:23 UTC
Update - MM7 queues are gradually decreasing.

NOC team is continuously monitoring & will update with further improvements.

May 7, 03:49 UTC
Update - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
The clients may observe delay for delivery report requests.

We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 7, 02:09 UTC
Identified - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
The clients may observe delay for delivery report requests.

We will monitor and update further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

May 6, 22:22 UTC
Investigating - Ticket Number :: MNOC-39629
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 06 May 2022 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 6, 16:46 UTC