DI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-59719
Subscribe
Investigating - Ticket Number :: MNOC-59719
Services :: DI MMS 365 - MM7
Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 01, 2025 - 17:23 UTC
Services :: DI MMS 365 - MM7
Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 01, 2025 - 17:23 UTC
External Connectivity
Operational
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - LATAM
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Conversation API
Operational
Core
?
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
?
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Messaging APIs
Operational
SMPP - US
?
Operational
SMPP - EU
?
Operational
SMPP - AU
?
Operational
SMPP - CA
?
Operational
SMPP - BR
?
Operational
HTTP - US
?
Operational
HTTP - EU
?
Operational
HTTP - AU
?
Operational
HTTP - CA
?
Operational
HTTP - BR
?
Operational
REST - US
?
Operational
REST - EU
?
Operational
REST - AU
?
Operational
REST - CA
Operational
REST - BR
?
Operational
MMS - US
Operational
MMS - AU
Operational
MMS - CA
Operational
RCS - US
Operational
RCS - EU
Operational
SPAN - US
Operational
SMS Template Management API - US
?
Operational
US Disconnect File Service - US
Operational
🔗 EXTERNAL - Campaign Registry status - US
?
Operational
sFTP2SMS - BR
?
Operational
SMS Template Management API - EU
?
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Bundles Provisioning API
Operational
KakaoTalk Provisioning API
Operational
RCS Provisioning API
Operational
Sinch DI Services
Degraded Performance
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Degraded Performance
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Contact Pro
Operational
Contact Pro - AF (South Africa)
Operational
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Operational
Migrated APIs
Operational
Redhot XML (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Dashboard.sinch.com
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Fax API (Beta)
?
Operational
API
?
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
?
Operational
Fax to Email
?
Operational
User Interface
?
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Number Lookup API v2 (Beta)
Operational
API
?
Operational
User Interface
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance | PCR Number #PCRSDI-11795 Jul 2, 2025 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11795
Start Date and Time (GMT):: 2nd July 2025 06:00 Hrs.
End Date and Time (GMT):: 2nd July 2025 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 26, 2025 - 22:07 UTC
PCR Number :: PCRSDI-11795
Start Date and Time (GMT):: 2nd July 2025 06:00 Hrs.
End Date and Time (GMT):: 2nd July 2025 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 26, 2025 - 22:07 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance | PCR Number #PCRSDI-11796 Jul 3, 2025 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11796
Start Date and Time (GMT):: 3rd July 2025 06:00 Hrs.
End Date and Time (GMT):: 3rd July 2025 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 26, 2025 - 22:10 UTC
PCR Number :: PCRSDI-11796
Start Date and Time (GMT):: 3rd July 2025 06:00 Hrs.
End Date and Time (GMT):: 3rd July 2025 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 26, 2025 - 22:10 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11791 Jul 6, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11791
Start Date and Time (GMT)::6th July 2025 02:00 UTC.
End Date and Time (GMT):: 6th July 2025 04:00 UTC.
Description:
update rest module with latest vulnerability fixes.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 20, 2025 - 06:13 UTC
PCR Number :: PCRSDI-11791
Start Date and Time (GMT)::6th July 2025 02:00 UTC.
End Date and Time (GMT):: 6th July 2025 04:00 UTC.
Description:
update rest module with latest vulnerability fixes.
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jun 20, 2025 - 06:13 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking - Inbound call routing (UPDATED with IPs) Jul 8, 2025 12:00-13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 01, 2025 - 20:41 UTC
Jul 01, 2025 - 20:41 UTC
Scheduled -
Sinch Elastic SIP Trunking will be optimizing routing for inbound calls. The scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.
Currently, we are sending inbound calls from:
SIP Signaling IPs 206.146.133.0/28
RTP IPs 206.146.133.128/26
Following the scheduled maintenance, you may also see calls from:
SIP Signaling IPs 206.146.137.0/28
RTP IPs 206.146.137.128/26
Please be sure to allow both IP ranges prior to the maintenance.
Jul 01, 2025 - 20:23 UTC
Currently, we are sending inbound calls from:
SIP Signaling IPs 206.146.133.0/28
RTP IPs 206.146.133.128/26
Following the scheduled maintenance, you may also see calls from:
SIP Signaling IPs 206.146.137.0/28
RTP IPs 206.146.137.128/26
Please be sure to allow both IP ranges prior to the maintenance.
Jul 01, 2025 - 20:23 UTC
Conversation API Routine Maintenance - EU Jul 9, 2025 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-09 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 05:58 UTC
Maintenance window: 2025-07-09 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 05:58 UTC
Conversation API Routine Maintenance - US Jul 9, 2025 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-09 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:00 UTC
Maintenance window: 2025-07-09 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:00 UTC
DI Message Manager | Enterprise Services | Planned Maintenance PCR # CHANGE-6508 Jul 12, 2025 18:00-22:00 UTC
Scheduled:
Start Date and Time: 12-July-2025 - 18:00 UTC
End Date and Time : 12-July-2025 - 22:00 UTC
Description:
We will be performing maintenance to upgrade Message Manager to version 6.1.4, which includes Security fixes and Database optimisation.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on Jun 26, 2025 - 15:14 UTC
Start Date and Time: 12-July-2025 - 18:00 UTC
End Date and Time : 12-July-2025 - 22:00 UTC
Description:
We will be performing maintenance to upgrade Message Manager to version 6.1.4, which includes Security fixes and Database optimisation.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on Jun 26, 2025 - 15:14 UTC
*.httpgw.api.sinch.com SSL Certificate Update Jul 16, 2025 07:30-10:30 UTC
Dear Client,
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoint:
*.httpgw.api.sinch.com
The SSL certificate will be updated during the times specified below.
Start Time: 2025-07-16 07:30 UTC
End Time: 2025-07-16 10:30 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
*.httpgw.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eo5beCTlob9KvlnRivVTbosBH3XBJ5xAhSM1sYOhEp0bQQ?e=VZoE9l
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jul 01, 2025 - 14:41 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoint:
*.httpgw.api.sinch.com
The SSL certificate will be updated during the times specified below.
Start Time: 2025-07-16 07:30 UTC
End Time: 2025-07-16 10:30 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
*.httpgw.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eo5beCTlob9KvlnRivVTbosBH3XBJ5xAhSM1sYOhEp0bQQ?e=VZoE9l
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jul 01, 2025 - 14:41 UTC
Conversation API Routine Maintenance - EU Jul 23, 2025 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-23 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:00 UTC
Maintenance window: 2025-07-23 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:00 UTC
Conversation API Routine Maintenance - US Jul 23, 2025 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-23 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:02 UTC
Maintenance window: 2025-07-23 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:02 UTC