Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Asiacell - Iraq.
We are working with the operator to resolve the issue.

Incident Start Time: 2021-05-12 19:34 UTC

Impact: Clients may observe delayed or failed MTs towards Asiacell - Iraq.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 12, 20:41 UTC
Monitoring - We are writing to inform you that we are observing stable performance but will keep monitoring the traffic for any changes.

Incident Start Time: 2021-05-11 15:51 UTC
Incident End Time: 2021-05-12 14:35 UTC

We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 12, 15:53 UTC
Investigating - Dear client,

We are writing to inform you that we are again observing delivery issues towards the Etisalat network in Egypt.
Our engineers are currently investigating the cause and we will continue to update you with further information once available.

Start Time: 2021-05-11 15:51 UTC

Impact MT: Clients may observe delayed or failed messages towards the Etisalat network in Egypt

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 12, 09:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 14:47 UTC
Update - We are writing to inform you that we are observing stable performance but will keep monitoring the traffic for any changes.

Incident Start Time: 2021-05-09 05:30 UTC
Incident End Time: 2021-05-11 13:11 UTC

We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 11, 14:46 UTC
Investigating - Dear client,

We are writing to inform you that we are observing delivery issues towards the Etisalat network in Egypt, which may cause a delay in delivery for your MT messages. Our engineers are currently investigating the cause. We will continue to update you with further information once available.

Start Time: 2021-05-09 05:30 UTC

Impact MT: Clients may observe delayed or failed messages towards the Etisalat network in Egypt

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 9, 07:58 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Degraded Performance
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - O2 UK May 18, 22:00 - May 19, 03:30 UTC
Dear Client,

We are writing to inform you that O2 UK will conduct a maintenances on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-18 22:00 UTC
End Time: 2021-05-19 03:30 UTC

Impact MT: Clients may experience MT delays/rejects to O2 UK
Impact MO: Clients may experience MO delays/rejects on Short Codes and Long Numbers from O2 UK.

On behalf of O2 UK we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 12, 22:00 UTC
Dear Client,

We are notifying clients connecting to the Sinch Enhanced SMPP, HTTP SMS and REST API that we are updating the MCCMNC value (OperatorID) we are returning in the short code MOs and DLRs for Verizon US from 310004 to 310010. Please note Leqacy Mblox APIs will not be impacted.

Start Time: 2021-05-19 09:00 UTC
End Time: 2021-05-19 11:00 UTC

Impact MT: No impact to MT traffic
Impact MO: Enhanced SMPP, HTTP SMS, and REST API clients receiving the MCCMNC value (OperatorID) information in short code MOs from Verizon will be set with 310010 (instead of the old 310004).
Impact DR: Enhanced SMPP, HTTP SMS, and REST API clients receiving the MCCMNC value (OperatorID) information in short code DLRs from Verizon will be set with 310010 (instead of the old 310004).

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on May 4, 20:30 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-20 03:00 UTC
End Time: 2021-05-20 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 3, 06:30 UTC
Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-21 04:00 UTC
End Time: 2021-05-21 05:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US


On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 11, 10:05 UTC
WhatsApp Routine Maintenance - EU May 25, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-05-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Apr 29, 06:36 UTC
WhatsApp Routine Maintenance - US May 25, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-05-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Apr 29, 06:38 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-05-26 07:00 UTC
End Time: 2021-05-26 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,

Sinch
Posted on May 10, 08:32 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-05-26 08:00-08:30 UTC
Affected Site: CA1-1

Window two: 2021-05-26 08:30-09:00 UTC
Affected Site: CA1-2
Posted on May 10, 08:41 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-27 03:00 UTC
End Time: 2021-05-27 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 3, 06:30 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-05-27 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the last Thursday each month.
Posted on May 10, 08:46 UTC
We will be performing a scheduled maintenance at ourAU> sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-05-27 15:00-15:30 UTC
Affected Site: AU1-1

Window two: 2021-05-27 15:30-16:00 UTC
Affected Site: AU1-2
Posted on May 10, 08:38 UTC
We will be performing a scheduled maintenance at our BR sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-05-27 15:00-15:30 UTC
Affected Site: BR1-1

Window two: 2021-05-27 15:30-16:00 UTC
Affected Site: BR1-2
Posted on May 10, 08:40 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
May 13, 2021
Completed - The scheduled maintenance has been completed.
May 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US will conduct two maintenances on their platform at the times specified below.

Type: Scheduled Maintenance

First Window
Start Time: 2021-05-12 04:00 UTC
End Time: 2021-05-12 11:00 UTC

Second Window
Start Time: 2021-05-13 04:00 UTC
End Time: 2021-05-13 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
May 11, 09:54 UTC
Completed - The scheduled maintenance has been completed.
May 13, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance on the Mblox Legacy OIDS and Blacklisting node behind soap.mblox.com during the times specified below.

Type: Scheduled Maintenance
Maintenance: Node Restart
Start Time: 2021-05-13 09:00 UTC
End Time: 2021-05-13 09:30 UTC

Impact: Clients will be unable to connect to the Mblox Legacy OIDS and Blacklisting services on soap.mblox.com between 5-15 minutes during the maintenance period.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
May 10, 11:24 UTC
Completed - The scheduled maintenance has been completed.
May 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC
Scheduled - Dear Client,
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-13 03:00 UTC
End Time: 2021-05-13 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
May 3, 06:30 UTC
May 12, 2021
Resolved - Dear client, we are writing to inform you that this incident has been resolved. The traffic towards Claro Brazil continues to perform as expected.

Incident Start Time: 2021-05-12 13:20 UTC
Incident End Time: 2021-05-12 16:00 UTC

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 12, 20:20 UTC
Monitoring - We are writing to inform you that we are able to observe normalized traffic patterns towards Claro Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident End Time: 2021-05-12 16:00 UTC
May 12, 17:02 UTC
Investigating - Dear client,

We are writing to inform you that we are observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-05-12 13:20 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 12, 15:57 UTC
Resolved - Dear Client,

We are writing to inform you that the issue on our V-SMS platform is completely resolved.
We experienced internal connectivity issues during the timestamps:

Incident start time: 2021-05-12 11:15 UTC
Incident end time: 2021-05-12 15:30 UTC

We appreciate your patience and apologize for the inconvenience caused.

Please contact support@sinch.com should you require further information or assistance.
May 12, 15:51 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently experiencing Degradation for our V-SMS platform.
We are currently investigating the matter, and will provide updates as soon as they become available.

We apologize for any inconvenience caused.

Please reach out to support@sinch.com should you require any further assistance
May 12, 11:51 UTC
Completed - The scheduled maintenance has been completed.
May 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:01 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US will conduct two maintenances on their platform at the times specified below.

Type: Scheduled Maintenance

First Window
Start Time: 2021-05-12 04:00 UTC
End Time: 2021-05-12 11:00 UTC

Second Window
Start Time: 2021-05-13 04:00 UTC
End Time: 2021-05-13 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistanc
May 11, 09:51 UTC
May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that Sprint - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-11 05:00 UTC
End Time: 2021-05-11 13:30 UTC

Impact MT: Clients may experience delayed MTs towards the US Short Code traffic on Sprint
Impact MO: Clients may experience delayed MOs from the US Short Code traffic on Sprint
Impact DLR: Clients may experience delayed DRs from the US Short Code traffic on Sprint

On behalf of Sprint - US we appreciate your patience and apologies for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
May 4, 08:53 UTC
Resolved - This incident has been resolved.
May 11, 11:48 UTC
Monitoring - We are writing to inform you that we are continuing to see stability and the expected performance for the traffic Telcel MX.
We will keep monitoring the traffic.

Incident Start Time: 2021-05-11 07:18 UTC
Incident End Time: 2021-05-11 08:18 UTC

We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 11, 09:04 UTC
Investigating - Dear client,

We are writing to inform you that we are observing delivery issues towards Telcel MX.

Incident Start Time: 2021-05-11 07:18 UTC

Impact: Clients may experience delivery issues towards Telcel MX.

We appreciate your patience and we apologize for any inconvenience experienced.
Please contact support@sinch.com should you require further information or assistance.
May 11, 07:44 UTC
Completed - The scheduled maintenance has been completed.
May 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-05-11 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Apr 29, 06:35 UTC
Completed - The scheduled maintenance has been completed.
May 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:01 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS Services at the times specified below.

Type: Scheduled Maintenance - MMS
Maintenance: Software update

Start Time: 2021-05-11 08:00 UTC
End Time: 2021-05-11 10:00 UTC

Impact MMS: Clients may experience delayed MMS MOs/DLR and MTs.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
May 7, 16:20 UTC
Completed - The scheduled maintenance has been completed.
May 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-05-11 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Apr 29, 06:32 UTC
Resolved - This incident has been resolved.
May 11, 02:11 UTC
Monitoring - We are writing to inform you that we are continuing to see stability and the expected performance for the traffic Telcel MX.
We will keep monitoring the traffic.

Incident Start Time: 2021-05-10 23:47 UTC
Incident End Time: 2021-05-11 00:24 UTC

We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 11, 00:34 UTC
Investigating - Dear client,

We are writing to inform you that we are observing delivery issues towards Telcel MX.

Incident Start Time: 2021-05-10 23:47 UTC

Impact: Clients may experience delivery issues towards Telcel MX.

We appreciate your patience and we apologize for any inconvenience experienced.
Please contact support@sinch.com should you require further information or assistance.
May 11, 00:09 UTC
May 10, 2021
Completed - The scheduled maintenance has been completed.
May 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-05-10 04:00 UTC
End Time: 2021-05-10 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Apr 21, 11:46 UTC
May 9, 2021
Resolved - Dear Client,

We received confirmation from the operator that this incident has been resolved. The incident was caused by a network connectivity issue at Sprint - US.

Incident start time: 2021-05-09 13:15 UTC
Incident end time: 2021-05-09 17:30 UTC

We sincerely apologize for any inconvenience caused during this incident.

Please, contact support@sinch.com should you require further information or assistance.
May 9, 18:45 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Sprint - US.

Incident Start Time: 2021-05-09 13:15 UTC
Incident End Time: TBA

Impact: Clients may observe delayed or failed traffic towards and from Sprint - US.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.



Please contact support@sinch.com should you require further information or assistance
May 9, 14:43 UTC
May 8, 2021
Resolved - Dear Client,

We are writing to inform you that the delivery issues towards Asiacell - Iraq is resolved.

Incident Start Time: 2021-05-08 01:53 UTC
Incident End Time: 2021-05-08 07:54 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 8, 19:31 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Asiacell - Iraq.
We are working with the operator to resolve the issue.

Incident Start Time: 2021-05-08 01:53 UTC
Incident End Time: TBA

Impact: Clients may observe delayed or failed MTs towards Asiacell - Iraq.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 8, 03:14 UTC
Completed - The scheduled maintenance has been completed.
May 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 UTC
Scheduled - Dear Customer,

We are writing to inform you that our US Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Start Time: 2021-05-08 04:00 UTC
End Time: 2021-05-08 10:00 UTC

During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Apr 27, 07:52 UTC
Resolved - Dear Client,

We are writing to inform you that the delivery issues towards Rogers Wireless - Canada is resolved.

Incident Start Time: 2021-05-07 12:02 UTC
Incident End Time: 2021-05-07 22:55 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 8, 03:23 UTC
Update - Dear Client,

We are writing to inform you that the delivery issues towards Rogers Wireless - Canada is resolved.

Incident Start Time: 2021-05-07 12:02 UTC
Incident End Time: 2021-05-07 22:55 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 8, 03:21 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada.

Start Time: 2021-05-07 12:02 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
May 7, 13:13 UTC
May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-05-07 04:00 UTC
End Time: 2021-05-07 05:00 UTC

Impact MT: Clients may experience delayed MTs towards the US and CA
Impact MO: Clients may experience delayed MOs from the US and CA
Impact DLR: Clients may experience delayed DRs from the US and CA


On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
May 4, 08:42 UTC
May 6, 2021
Resolved - Dear Client,

We are writing to inform you that this incident is now resolved.

Incident Start Time: 2021-05-06 03:15 UTC
Incident End Time: 2021-05-06 08:40 UTC

We appreciate your patience while we adjusted the routing to resolve this issue.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 6, 14:00 UTC
Investigating - We are writing to inform you that we are currently observing performance degradation for our Flashcall service towards Indonesia.

Incident start time: 2021-05-06 03:15 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
May 6, 07:13 UTC
Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:01 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-05-06 04:00 UTC
End Time: 2021-05-06 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
May 4, 08:25 UTC
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Vodafone UK is conducting a maintenance on their platform at the times specified below.

Type: External Emergency Maintenance

Start Time: 2021-05-05 20:00 UTC
End Time: 2021-05-05 22:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code and Long number SMS MT traffic towards Vodafone UK
Impact MO: Clients may experience delayed/rejected/failed Short Code and Long number SMS MO traffic from Vodafone UK
Impact DLR: Clients may experience delayed/rejected/failed Short Code and Long number SMS DLR traffic from Vodafone UK

Impact to production is mostly expected to happen on 4th of May between 21:00 - 22:00 UTC.

On behalf of Vodafone UK we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
May 5, 13:01 UTC
Completed - The scheduled maintenance has been completed.
May 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US will conduct multiple maintenances on their platform at the times specified below.

Type: Scheduled Maintenance

First Window
Start Time: 2021-05-05 04:00 UTC
End Time: 2021-05-05 11:00 UTC

Second Window
Start Time: 2021-05-06 04:00 UTC
End Time: 2021-05-06 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
May 4, 08:25 UTC
Completed - The scheduled maintenance has been completed.
May 5, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Vodafone UK is conducting a maintenance on their platform at the times specified below.

Type: External Emergency Maintenance

Start Time: 2021-05-04 22:00 UTC
End Time: 2021-05-05 07:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code and Long number SMS MT traffic towards Vodafone UK
Impact MO: Clients may experience delayed/rejected/failed Short Code and Long number SMS MO traffic from Vodafone UL
Impact DLR: Clients may experience delayed/rejected/failed Short Code and Long number SMS DLR traffic from Vodafone UK

Impact to production is mostly expected to happen between 00:00 - 01:00 UTC.

On behalf of Vodafone UK we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
May 4, 17:45 UTC
Completed - The scheduled maintenance has been completed.
May 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 UTC
Scheduled - Dear Client,
We are writing to inform you that our Toll Free Number Provider will conduct multiple maintenances on their platform at the times specified below.

Type: Scheduled Maintenance

First Window
Start Time: 2021-05-05 03:00 UTC
End Time: 2021-05-05 07:00 UTC

Second Window
Start Time: 2021-05-13 03:00 UTC
End Time: 2021-05-13 07:00 UTC

Third Window
Start Time: 2021-05-20 03:00 UTC
End Time: 2021-05-20 07:00 UTC

Fourth Window
Start Time: 2021-05-27 03:00 UTC
End Time: 2021-05-27 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
May 3, 06:30 UTC
Resolved - Dear Client,

We are writing to inform you that this incident is now resolved.

Incident Start Time: 2021-05-04 16:04 UTC
Incident End Time: 2021-05-04 19:30 UTC

We appreciate your patience while we worked with the operator to resolve this issue. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 5, 03:40 UTC
Monitoring - Dear Client,

We are observing stable performance since 19:30 UTC but will keep monitoring traffic for any changes.

Please, contact support@sinch.com should you require further information or assistance.
May 4, 20:29 UTC
Investigating - Dear Client,

We are writing to inform you that we are experiencing issues with our connections towards Rogers Wireless and Fido.

Impact: Clients may experience delayed Short Code MT/MO/DR toward Rogers Wireless and Fido.

Incident start time: 2021-05-04 16:04 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciated your patience and apologize for any inconvenience experienced while we work with the operator to resolve this issue.

Please, contact support@sinch.com should you require further information or assistance.
May 4, 18:10 UTC
Resolved - Dear Client,

We are writing to inform you that the delivery issues towards Telekom Germany is resolved.

Incident Start Time: 2021-05-04 17:40 UTC
Incident End Time: 2021-05-04 21:02 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 5, 00:15 UTC
Investigating - Dear Client,

We are writing to inform you that we are experiencing delivery issues toward Telekom Germany.

Impact: Clients may experience delays in MT DLR for Telekom Germany.

Incident start time: 2021-05-04 17:40 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciated your patience and apologize for any inconvenience experienced while we work with the operator to resolve this issue.

Please, contact support@sinch.com should you require further information or assistance.
May 4, 18:48 UTC
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 10:01 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificates for the US WhatsApp Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-05-04 10:00 UTC
End Time: 2021-05-04 11:00 UTC
Impact: Clients connecting to the WhatsApp US API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files by using this link

us1.whatsapp.api.sinch.com
*.whatsapp.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Apr 30, 22:08 UTC
Completed - The scheduled maintenance has been completed.
May 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 22:13 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 21:52 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificates for the EU WhatsApp API Gateway during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-05-04 08:00 UTC
End Time: 2021-05-04 09:00 UTC

Impact: Clients connecting to the EU WhatsApp API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files using this (link)

* eu1.whatsapp.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Apr 30, 21:52 UTC
May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 06:13 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US will conduct a maintenance on their platform at the following 2 windows, specified below.

Type: Scheduled Maintenance

First window
Start Time: 2021-04-07 04:00 UTC
End Time: 2021-04-07 11:00 UTC

Second window:
Start Time: 2021-04-08 04:00 UTC
End Time: 2021-04-08 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Apr 5, 19:51 UTC
Completed - The scheduled maintenance has been completed.
May 3, 06:12 UTC
Scheduled - Dear Cients,

We are writing to inform you that AT&T - US will conduct a maintenance on their platform at the following 2 windows, specified below.

Type: Scheduled Maintenance

First Window
Start Time: 2021-04-12 04:00 UTC
End Time: 2021-04-12 11:00 UTC

Second window:
Start Time: 2021-04-13 04:00 UTC
End Time: 2021-04-13 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Apr 9, 23:20 UTC
May 2, 2021
Resolved - This incident has been resolved.
May 2, 19:46 UTC
Update - We are writing to inform you that we are continuing to see stability and the expected performance for the traffic towards Vodafone Egypt. This incident is now resolved.

Incident Start Time: 2021-05-02 10:30 UTC
Incident End Time: 2021-05-02 18:00 UTC

We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 2, 19:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 19:26 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt.
We are working with our provider to investigate the issue.

Incident Start Time: 2021-05-02 10:30 UTC

Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt.

We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 2, 11:24 UTC
Resolved - We are writing to inform you that we are continuing to see stability and the expected performance for the traffic towards Rogers Wireless - Canada. This incident is now resolved.

Incident Start Time: 2021-05-01 23:18 UTC
Incident End Time: 2021-05-02 01:03 UTC

We appreciate your patience while we worked with the operator to resolve this issue. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 2, 02:14 UTC
Monitoring - The traffic patterns have normalized for Rogers Wireless - Canada.
We will continue monitoring the traffic closely to ensure stability.

Incident End Time: 2021-05-02 01:03 UTC
May 2, 01:51 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada.

Start Time: 2021-05-01 23:18 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
May 2, 01:11 UTC
May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - Dear Client,

We are writing to inform you that Orange - France has resolved the issue on their end.

Incident Start Time: 2021-04-30 14:09 UTC
Incident End Time : 2021-04-30 15:03 UTC

We sincerely apologize for any inconvenience caused.

Please contact support@sinch.com should you require further information or assistance.
Apr 30, 15:33 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing issues towards Orange - France for marketing traffic.
We are working with the operator to resolve the issue.

Incident Start Time: 2021-04-30 14:09 UTC

Impact MT: Clients may experience delayed or rejected MTs
Impact MO: Clients may experience delayed or rejected MOs

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Apr 30, 15:05 UTC
Apr 29, 2021
Completed - The scheduled maintenance has been completed.
Apr 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:01 UTC
Scheduled - We will be performing a scheduled maintenance at our BR sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-04-29 15:00-15:30 UTC
Affected Site: BR1-1

Window two: 2021-04-29 15:30-16:00 UTC
Affected Site: BR1-2
Apr 12, 05:47 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:01 UTC
Scheduled - We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-04-29 15:00-15:30 UTC
Affected Site: AU1-1

Window two: 2021-04-29 15:30-16:00 UTC
Affected Site: AU1-2
Apr 12, 05:46 UTC
Resolved - Dear Client,

We are writing to inform you that the delivery issue towards Asiacell - Iraq is resolved.

Incident Start Time: 2021-04-29 01:52 UTC
Incident End Time: 2021-04-29 07:50 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Apr 29, 13:27 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Asiacell - Iraq.
We are working with the operator to resolve the issue.

Incident Start Time: 2021-04-29 01:52 UTC
Incident End Time: TBA

Impact: Clients may observe delayed or failed MTs towards Asiacell - Iraq.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Apr 29, 07:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-04-29 05:00 UTC
End Time: 2021-04-29 11:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code and 10DLC SMS MTs and MOs SMS on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Apr 28, 08:57 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 09:00 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled network maintenance at the Sinch Legacy Atlas DFW3 site impacting the gateway hosts during the times specified below.

Type: Scheduled Network Maintenance
Affected Legacy Atlas Gateway FQDNs:
- sms3.mblox.com
- sms-cloud-3.clxcommunications.com
- sms3.cardboardfish.com
- hlrlookup3.cardboardfish.com

Impact: Clients will be unable to connect to the Legacy Atlas SMPP and Number Lookup gateway FQDNs during the maintenance

Maintenance Start Time: 2021-04-29 09:00 UTC
Maintenance End Time: 2021-04-29 11:00 UTC

Corresponding redundant Legacy Atlas SMPP gateway FQDNs will be available during the maintenance:
- sms2.mblox.com
- sms-cloud-2.clxcommunications.com
- sms2.cardboardfish.com
- hlrlookup.cardboardfish.com

Please, make sure you are connected to two sites in advance to ensure no loss of service. In case you need further information, please contact technical support at support@sinch.com.
Apr 5, 21:08 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Movistar Chile will be performing a maintenance during the specified times below:

Start Time: 2021-04-29 03:00 UTC
End Time: 2021-04-29 10:00 UTC

Impact: MT and MO delays/rejects

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Apr 28, 19:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 UTC
Scheduled - Dear Customer,

We are writing to inform you that one of our DID providers has scheduled an Emergency maintenance window to install a new device that could affect Calling Services at the times specified below.

Type: Scheduled Database Maintenance
Start Time: 2021-04-29 03:00 UTC
End Time: 2021-04-29 07:30 UTC

Affected Site: us-east-1, On-prem, eu-central-1, sa-east-1, ap-southeast-2

Impact:
* Possible low impact on Calling Services

We appreciate your patience and apologize for any inconvenience you might experience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch
Apr 28, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:01 UTC
Scheduled - We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-04-29 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

Affected endpoint: dashboard.sinch.com

Planned maintenance of the customer portal occurs on the last Thursday each month.
Apr 12, 06:48 UTC