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Degraded Performance
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Maintenance
Scheduled Maintenance
Sinch SSL Certificate Update
Dec 4, 2023 08:00-09:00 UTC
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of EU XMS FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.
Start Time: 2023-12-04 08:00 UTC
End Time: 2023-12-04 09:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
sms.api.sinch.com
eu.sms.api.sinch.com
eu2.sms.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EjxDJIWmxJNNnowUfwNLKN4BzhO4XY5_9cFK-sl9ftxtEA?e=T48APE
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Nov 27, 2023 - 18:44 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of EU XMS FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.
Start Time: 2023-12-04 08:00 UTC
End Time: 2023-12-04 09:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
sms.api.sinch.com
eu.sms.api.sinch.com
eu2.sms.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EjxDJIWmxJNNnowUfwNLKN4BzhO4XY5_9cFK-sl9ftxtEA?e=T48APE
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Nov 27, 2023 - 18:44 UTC
Sinch SSL Certificate Update
Dec 4, 2023 09:00-12:00 UTC
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of US XMS FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.
Start Time: 2023-12-04 09:00 UTC
End Time: 2023-12-04 12:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
sms.api.sinch.com
us.sms.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EsMaXYeoQzJIuYh3axahS-4Bu7ezmXUp9WJ4jMwy54vHjg?e=1UYEUZ
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Nov 27, 2023 - 18:46 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for a number of US XMS FQDNs. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.
Start Time: 2023-12-04 09:00 UTC
End Time: 2023-12-04 12:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
sms.api.sinch.com
us.sms.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EsMaXYeoQzJIuYh3axahS-4Bu7ezmXUp9WJ4jMwy54vHjg?e=1UYEUZ
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Nov 27, 2023 - 18:46 UTC
DI SMS 365 (iSMS)| Operator Services | Application Maintenance | PCR Number # PCRSDI-10841
Dec 5, 2023 07:00-11:00 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10841
Start Date and Time (GMT):: 5 December 2023 07:00 Hrs.
End Date and Time (GMT):: 5 December 2023 11:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 15, 2023 - 18:46 UTC
PCR Number :: PCRSDI-10841
Start Date and Time (GMT):: 5 December 2023 07:00 Hrs.
End Date and Time (GMT):: 5 December 2023 11:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 15, 2023 - 18:46 UTC
External Maintenance - Toll-Free SMS and MMS (US & CA)
Dec 7, 2023 04:00-08:00 UTC
We are writing to inform you that our Toll-Free Number and MMS Provider (US and CA) has scheduled a maintenance.
Maintenance start time: 2023-12-07 04:00 UTC
Maintenance end time: 2023-12-07 08:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United State
Posted on Dec 01, 2023 - 10:59 UTC
Maintenance start time: 2023-12-07 04:00 UTC
Maintenance end time: 2023-12-07 08:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United State
Posted on Dec 01, 2023 - 10:59 UTC
DI SMS 365 (SMSx) | Operator Services | Network & Application Maintenance | PCR Number # PCRSDI-10825
Dec 7, 2023 07:00-11:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10825
Start Date and Time (GMT):: 2023-12-07 07:00
End Date and Time (GMT):: 2023-12-07 11:00
Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our customer smpp binds needs to be restarted after the upgrade.
Some of our clients may observe traffic delays during the above-mentioned window.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 09, 2023 - 06:11 UTC
PCR Number :: PCRSDI-10825
Start Date and Time (GMT):: 2023-12-07 07:00
End Date and Time (GMT):: 2023-12-07 11:00
Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our customer smpp binds needs to be restarted after the upgrade.
Some of our clients may observe traffic delays during the above-mentioned window.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 09, 2023 - 06:11 UTC
DI SMS 365 | Enterprise Messaging | Message Manager Application Maintenance | ChangeNumber#CHANGE-4582
Dec 9, 2023 18:00-20:00 UTC
Dears,
Sinch DI is planning to perform the following activity on the 9nd of December 2023 18:00 - 20:00 GMT by CHANGE-4582
Description:
Deploy a new release that includes business critical bug fixes. During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible
Customers who use these services are advised not to schedule any campaigns during the maintenance period.
Impact:
Delay in processing campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Nov 30, 2023 - 18:15 UTC
Sinch DI is planning to perform the following activity on the 9nd of December 2023 18:00 - 20:00 GMT by CHANGE-4582
Description:
Deploy a new release that includes business critical bug fixes. During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible
Customers who use these services are advised not to schedule any campaigns during the maintenance period.
Impact:
Delay in processing campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Nov 30, 2023 - 18:15 UTC
DI SMS 365 (iSMS) | Operator Services | Application and Network Maintenance | PCR Number #PCRSDI-10835
Dec 12, 2023 07:00-11:00 UTC
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10835
Start Date and Time (GMT):: 2023-12-12 07:00
End Date and Time (GMT):: 2023-12-12 11:00
Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and network end.
Some of our clients may observe traffic delays during the above-mentioned window.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 15, 2023 - 19:13 UTC
PCR Number :: PCRSDI-10835
Start Date and Time (GMT):: 2023-12-12 07:00
End Date and Time (GMT):: 2023-12-12 11:00
Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and network end.
Some of our clients may observe traffic delays during the above-mentioned window.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 15, 2023 - 19:13 UTC
Conversation API Routine Maintenance - EU
Dec 13, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2023-12-13 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Nov 30, 2023 - 09:49 UTC
Maintenance window: 2023-12-13 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Nov 30, 2023 - 09:49 UTC
Conversation API Routine Maintenance - US
Dec 13, 2023 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2023-12-13 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Nov 30, 2023 - 09:51 UTC
Maintenance window: 2023-12-13 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Nov 30, 2023 - 09:51 UTC
External Maintenance - Toll-Free SMS and MMS number supplier (US & CA)
Dec 14, 2023 04:00-08:00 UTC
We are writing to inform you that our Toll-Free Number and MMS Provider (US and CA) has scheduled a maintenance.
Maintenance start time: 2023-12-14 04:00 UTC
Maintenance end time: 2023-12-14 08:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United State
Posted on Dec 01, 2023 - 11:55 UTC
Maintenance start time: 2023-12-14 04:00 UTC
Maintenance end time: 2023-12-14 08:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United State
Posted on Dec 01, 2023 - 11:55 UTC