DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47000
Identified - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 01, 2023 - 19:26 UTC
Investigating - Ticket Number :: MNOC-47000
Services:: DI SMS 365(SMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform.
Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 01 April 2023 15:45 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Apr 01, 2023 - 15:53 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47001
Identified - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 01, 2023 - 19:25 UTC
Investigating - Ticket Number :: MNOC-47001
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 01 April 2023 15:40 GMT

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Apr 01, 2023 - 15:59 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Degraded Performance
SMS 365 Enterprise Operational
MMS 365 Degraded Performance
E-mail 365 Operational
SMS 365 Operator Degraded Performance
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mblox EU SMPP Gateways - New IPs Feb 14, 2023 00:15-01:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 04, 2023 - 17:50 UTC
Scheduled - Hello,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.

As part of this change we require that you whitelist the below provided IP Addresses.

Effective Date: 2023-02-14 00:00

FQDNs Affected:
SMS1.mblox.com
SMS5.mblox.com
SMS1.CardBoardFish.com
SMS5.CardBoardFish.com
sms-cloud-1.clxcommunications.com
sms-cloud-5.clxcommunications.com

New IP Addresses:
93.158.78.4
34.248.94.53
34.246.196.40
52.215.231.39

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Regards,
Sinch
Jan 04, 2023 - 17:49 UTC
Mblox US SMPP Gateways - New IPs Feb 16, 2023 09:00-10:00 UTC
Scheduled - Hello,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.

As part of this change we require that you whitelist the below provided IP Addresses.

Effective Date: 2023-02-16 09:00

FQDNs Affected:
SMS3.mblox.com
SMS3.CardBoardFish.com
sms-cloud-3.clxcommunications.com

New IP Addresses:
209.95.131.8
40.91.87.172
54.92.160.84
3.213.71.59
23.22.91.120
44.212.230.173
44.209.145.138

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Regards,
Sinch
Jan 04, 2023 - 17:55 UTC
External Maintenance - T-Mobile - US Apr 3, 2023 05:00-11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 2023 - 21:19 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-04-03 05:00 UTC
Maintenance end time: 2023-04-03 11:00 UTC
Mar 31, 2023 - 20:37 UTC
DI MO/DR and Operator gateway services | TLS certificate renewal Apr 4, 2023 06:00-10:00 UTC
Scheduled

Start Date and Time: 04 April 2023 06:00 UTC
End Date and Time : 04 April 2023 10:00 UTC

Description:
The TLS certificate issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘23. This certificate is used for the following services.

1. MO/DR Services of our HTTP input gateway Service in FR1
• sms-eu2.sapdigitalinterconnect.com
• sms-pp.sapmobileservices.com
• sms-eu3.sapdigitalinterconnect.com
• sms-lp.sapmobileservices.com
• smss-eu3.sapdigitalinterconnect.com
• sms2w-eu2.sapdigitalinterconnect.com
• sms2w-pp.sapmobileservices.com
• sms2w-eu2.sapdigitalinterconnect.com
• smss-eu2.sapdigitalinterconnect.com

2. Operator Gateway Services
• opr-eu2.sapdigitalinterconnect.com (178.248.228.134)
• opr-pp.sapmobileservices.com (178.248.228.134)

We will be deploying the renewed certificates on the 04-Apr-23 - 06:00 UTC for the services listed above.

Action required: Customers who use these services are advised to download and add the renewed TLS certificate into their certificate stores.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or if they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Mar 16, 2023 - 13:20 UTC
DI SMPP gateway and MM7 services | TLS certificate renewal Apr 4, 2023 06:00-08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 2023 - 08:15 UTC
Scheduled - Services :: SMS 365 and MMS 365 - MM7

Start Date and Time: 04-Apr-2023 - 06:00 UTC
End Date and Time : 04-Apr-2023 - 08:00 UTC

Description:

The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘23. The certificates are used for the following SMPP gateway and MM7 services in US2/US4
data centers.

MM7 Services in US2
• mm7.sapdigitalinterconnect.com (74.117.12.171)
• mm7op.sapdigitalinterconnect.com (74.117.12.172)

SMPP Services in US2
• 74.117.12.166
• 74.117.12.167

SMPP Service in US4
• 74.117.8.178
• 74.117.8.179

We will be deploying the renewed certificates on the 4th of Apr ’23 at - 06:00 UTC.
The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211


Action required: Customers who use these services are advised to add the renewed TLS certificates into their certificate stores on or before the 04-Apr-2023 - 06:00 UTC.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Feb 12, 2023 - 17:03 UTC
External Maintenance - AT&T - US Apr 5, 2023 03:00-11:00 UTC
AT&T - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T US.

Updated
Start Date and Time (GMT):: 5th April 2023 , 03:00 Hrs
End Date and Time (GMT) :: 5th April 2023 , 11:00 Hrs
Posted on Mar 31, 2023 - 14:11 UTC
External Maintenance - AT&T - US Apr 6, 2023 03:00-11:00 UTC
AT&T - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T US.

Maintenance start time: 2023-04-06 03:00 UTC
Maintenance end time: 2023-04-06 11:00 UTC
Posted on Mar 31, 2023 - 14:24 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | AT&T USA Maintenance | Ref Number: CHG000008204497 Apr 6, 2023 04:00-11:00 UTC
Services :: DI SMS 365
Ref Number :: CHG000008204497

Updated
Start Date and Time (GMT):: 6th April 2023 , 04:00 Hrs
End Date and Time (GMT) :: 6th April 2023 , 11:00 Hrs

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners AT&T Mobility in United States has informed us of a planned activity on their Allen Nodes.
During the Maintenance Window, AT&T may temporarily drop your SMPP binds to a single node while the other nodes will remain intact.
Application retry mechanism will re-establish binds based on the interval set by partners.
Very few customers might experience queueing of traffic towards USA.
DI Support teams and NGEAG Production Support will be in continuous touch with AT&T.
NGEAG Production Support team will be monitoring traffic before, during, and after completion of Maintenance Window

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Mar 28, 2023 - 20:02 UTC
External Maintenance - Toll-Free Number Provider Apr 6, 2023 04:00-08:00 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-04-06 04:00 UTC
End Time: 2023-04-06 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Mar 15, 2023 - 13:20 UTC
Sinch Scheduled Maintenance - MMS Platform Apr 6, 2023 08:00-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-04-06 08:00 UTC
End Time: 2023-04-06 10:00 UTC

Impact MMS: MMS US, MMS AU. We expect less than five minutes downtime. Messages will be queued and delivered post upgrade.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 31, 2023 - 20:28 UTC
Sinch Scheduled Maintenance - BR1 Site Apr 6, 2023 09:00-12:00 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing network maintenance at our BR1 site on the schedule below.

Type: Network Maintenance
Affected Site: BR1
Impact: Connectivity will be out or intermittent during the window.

During the period we recommend that you connect to our redundant site BR2:
SMPP: br2.smpp.api.sinch.com
HTTP: br2.httpsms.api.sinch.com
HTTP Lookup: br2.httplookup.api.sinch.com

Window #1:
Start Time: 2023-04-06 09:00 UTC
End Time: 2023-04-06 12:00 UTC


We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 23, 2023 - 12:23 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | AT&T USA Maintenance | Ref Number: CHG000008204546 Apr 7, 2023 04:00-11:00 UTC
Services :: DI SMS 365
Ref Number :: CHG000008204546

Updated
Start Date and Time (GMT):: 7th April 2023 , 04:00 Hrs
End Date and Time (GMT) :: 7th April 2023 , 11:00 Hrs

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners AT&T Mobility in United States has informed us of a planned activity on their Bothell Nodes.
During the Maintenance Window, AT&T may temporarily drop your SMPP binds to a single node while the other nodes will remain intact.
Application retry mechanism will re-establish binds based on the interval set by partners.
Very few customers might experience queueing of traffic towards USA.
DI Support teams and NGEAG Production Support will be in continuous touch with AT&T.
NGEAG Production Support team will be monitoring traffic before, during, and after completion of Maintenance Window

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Mar 28, 2023 - 20:02 UTC
Sinch Scheduled Maintenance - CA2 Site Apr 11, 2023 07:00-12:00 UTC
We have a planned maintenance window for our CA2 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-11 07:00 - 12:00 UTC
Affected site: CA2

SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 19:22 UTC
Sinch Scheduled Maintenance - BR1 Site Apr 11, 2023 09:00-12:00 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing network maintenance at our BR1 site on the schedule below.

Type: Network Maintenance
Affected Site: BR1
Impact: Connectivity will be out or intermittent during the window.

During the period we recommend that you connect to our redundant site BR2:
SMPP: br2.smpp.api.sinch.com
HTTP: br2.httpsms.api.sinch.com
HTTP Lookup: br2.httplookup.api.sinch.com

Window #2:
Start Time: 2023-04-11 09:00 UTC
End Time: 2023-04-11 12:00 UTC


We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 23, 2023 - 12:25 UTC
Sinch Scheduled Maintenance - AU1 Site Apr 11, 2023 12:00-17:00 UTC
We have a planned maintenance window for our AU1 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-11 12:00 - 17:00 UTC
Affected site: AU1

SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 19:28 UTC
Sinch Scheduled Maintenance - US1 Site Apr 12, 2023 07:00-13:00 UTC
We have a planned maintenance window for our US1 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-12 07:00 - 13:00 UTC
Affected site: US1

SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 19:34 UTC
Sinch Scheduled Maintenance - AU2 Site Apr 12, 2023 13:00-17:00 UTC
We have a planned maintenance window for our AU2 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-12 13:00 - 17:00 UTC
Affected site: AU2

SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 19:43 UTC
External Maintenance - Toll-Free Number Provider Apr 13, 2023 04:00-08:00 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-04-06 04:00 UTC
End Time: 2023-04-06 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Mar 15, 2023 - 13:40 UTC
Sinch Scheduled Maintenance - US7 Site Apr 13, 2023 07:00-13:00 UTC
We have a planned maintenance window for our US7 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-13 07:00 - 13:00 UTC
Affected site: US7

SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 19:47 UTC
Sinch Scheduled Maintenance - EU1 Site Apr 13, 2023 19:00-23:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-13 19:00 - 23:00 UTC
Affected site: EU1

SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 19:51 UTC
Sinch Scheduled Maintenance - US3 Site Apr 17, 2023 07:00-13:00 UTC
We have a planned maintenance window for our US3 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-17 07:00 - 13:00 UTC
Affected site: US3

SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 20:08 UTC
Sinch Scheduled Maintenance - EU3 Site Apr 17, 2023 19:00-23:00 UTC
We have a planned maintenance window for our EU3 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-17 19:00 - 23:00 UTC
Affected site: EU3

SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 20:18 UTC
Sinch Scheduled Maintenance - BR1 Site Apr 19, 2023 07:00-13:00 UTC
We have a planned maintenance window for our BR1 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-19 07:00 - 13:00 UTC
Affected site: BR1

SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 20:30 UTC
External Maintenance - Toll-Free Number Provider Apr 20, 2023 04:00-08:00 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-04-20 04:00 UTC
End Time: 2023-04-20 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Mar 15, 2023 - 13:43 UTC
Sinch Scheduled Maintenance - BR2 Site Apr 20, 2023 07:00-13:00 UTC
We have a planned maintenance window for our BR2 site where we are upgrading the SMSC Software.

Maintenance Window:
Date/time: 2023-04-20 07:00 - 13:00 UTC
Affected site: BR2

SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 24, 2023 - 20:33 UTC
External Maintenance - Toll-Free Number Provider Apr 27, 2023 04:00-08:00 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-04-20 04:00 UTC
End Time: 2023-04-20 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Posted on Mar 15, 2023 - 13:46 UTC
System Metrics Month Week Day
REST API Response Time - Connect
Fetching
REST API Response Time - Full
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Past Incidents
Apr 1, 2023
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46975
Resolved - All the MM7 queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 31 March 2023 15:15 GMT
Incident Start Date & Time (GMT) : 01 April 2023 12:50 GMT

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Apr 1, 13:04 UTC
Update - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 1, 09:27 UTC
Update - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 1, 02:44 UTC
Update - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 1, 00:39 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 31, 22:02 UTC
Investigating - Ticket Number :: MNOC-46975
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 31 March 2023 15:15 GMT

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 31, 15:51 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT# MNOC-46976
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow.
No further queues observed, Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 1 April 2023 02:30 GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 1, 03:13 UTC
Monitoring - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow.
We are actively monitoring the further status and will update on next turn.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 1, 02:45 UTC
Identified - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Apr 1, 00:25 UTC
Investigating - Ticket Number :: MNOC-46976
Services:: DI SMS 365(SMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform.
Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 31 March 2023 18:30 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Mar 31, 20:32 UTC
Mar 31, 2023
Delivery Issue - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-31 22:00 UTC
Incident End Time: 2023-03-31 23:00 UTC
Mar 31, 23:53 UTC
Investigating - We are currently observing delivery issues towards Lycamobile Germany network.

Incident Start Time: 2023-03-31 22:00 UTC

We will update you as soon as we have more information.
Mar 31, 22:32 UTC
Service Degradation - Dashboard
Resolved - This incident has been resolved.
Mar 31, 12:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 12:02 UTC
Investigating - We are writing to inform you that we are currently facing a service degradation for Analytics and Message Search on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may not be able to use Message Search and Analytics on https://dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Mar 31, 11:38 UTC
Delivery Issue Pakistan - Telenor
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-31 04:27 UTC
Incident End Time: 2023-03-31 10:15 UTC
Mar 31, 12:07 UTC
Update - We are continuing to investigate this issue.
Mar 31, 09:06 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Telenor.

Incident Start Time: 2023-03-31 04:27 UTC

We will update as soon as we have more information.
Mar 31, 07:47 UTC
External Maintenance - T-Mobile - US
Completed - The scheduled maintenance has been completed.
Mar 31, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:01 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-03-31 05:00 UTC
Maintenance end time: 2023-03-31 11:00 UTC
Mar 30, 14:05 UTC
External Maintenance - Smart Philipines
Completed - This maintenance has been cancelled and a new date will be announced soon.
Mar 31, 09:56 UTC
Scheduled - Philipines+Smart has scheduled a maintenance.

Impact: SMPP users may experience brief instances of disconnection during the maintenance window.

Maintenance start time: 2023-03-31 19:00 UTC
Maintenance end time: 2023-03-31 22:00 UTC
Mar 30, 07:11 UTC
O2 - UK has scheduled a maintenance.
Completed - The scheduled maintenance has been completed.
Mar 31, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:03 UTC
Scheduled - Impact: Clients may potentially experience delayed or failed MT, DLR and MO for O2 - UK

Maintenance start time: 2023-03-30 22:00 UTC
Maintenance end time: 2023-03-31 05:00 UTC
Mar 28, 10:01 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-46949
Resolved - Dear Client,

We are writing to inform you that queues were due to high traffic and cleared. Traffic is returned back to normal flow.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : Fri Mar 31 01:00 GMT 2023

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 31, 01:05 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 30, 23:00 UTC
Investigating - Ticket Number :: MNOC-46949
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : Thu Mar 30 17:10 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com
Mar 30, 17:17 UTC
Mar 30, 2023
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Mar 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 03:01 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.


Maintenance start time: 30th March 03.00 UTC
Maintenance end time: 30th March 11.00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Mar 27, 13:30 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Mar 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 03:00 UTC
Scheduled - AT&T - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T US.

Maintenance start time: 2023-03-30 03:00 AM UTC
Maintenance end time: 2023-03-30 11:00 AM UTC
Mar 24, 20:53 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Mar 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-03-30 04:00 UTC
End Time: 2023-03-30 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Feb 17, 10:29 UTC
[ROLLED BACK]- DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10388
Completed - Dear Client,

We are writing to inform you that the above scheduled activity has rolled back due to internal issues.
We will come back with new dates.

Meanwhile we appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to Operator Service NOC immediately at operatorservices.noc@sinch.com
Mar 30, 07:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10388

Start Date and Time (GMT):: 30 March 2023 06:00 Hrs.
End Date and Time (GMT):: 30 March 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 21, 16:02 UTC
Customer Portal Routine Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 05:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2023-03-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Mar 6, 07:08 UTC
O2 - UK has scheduled a maintenance.
Completed - The scheduled maintenance has been completed.
Mar 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:02 UTC
Scheduled - Impact: Clients may potentially experience delayed or failed MT, DLR and MO for O2 - UK

Maintenance start time: 2023-03-29 22:00 UTC
Maintenance end time: 2023-03-30 05:00 UTC
Mar 28, 09:57 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-46928
Resolved - Dear Client,

We are writing to inform you that queues were due to high traffic and cleared. Traffic is returned back to normal flow.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : Thu Mar 30 01:07 GMT 2023

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 30, 01:09 UTC
Investigating - Ticket Number :: MNOC-46928
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : Wed Mar 29 17:14 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com
Mar 29, 17:32 UTC
Mar 29, 2023
External Maintenance - T-Mobile - US
Completed - The scheduled maintenance has been completed.
Mar 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 07:46 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 07:41 UTC
Scheduled - Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-03-29 05:00 UTC
Maintenance end time: 2023- 03-29 11:00 UTC
Mar 28, 07:41 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Mar 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 12:59 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.


Maintenance start time: 29th March 03.00 UTC
Maintenance end time: 29th March 11.00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Mar 29, 03:00 UTC
External Maintenance - AT&T - US
Completed - The scheduled maintenance has been completed.
Mar 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 UTC
Scheduled - AT&T - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T US.

Maintenance start time: 2023-03-29 03:00 AM UTC
Maintenance end time: 2023-03-29 11:00 AM UTC
Mar 24, 20:48 UTC
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10387
Completed - The scheduled maintenance has been completed.
Mar 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10387

Start Date and Time (GMT):: 29 March 2023 06:00 Hrs.
End Date and Time (GMT):: 29 March 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 21, 16:00 UTC
Delivery Issue USA - US-Cellular
Resolved - We have observed delivery issues towards USA - US-Cellular.

Incident Start Time: 2023-03-29 04:37 UTC
Incident End Time: 2023-03-29 05:24 UTC

We are currently seeing no issues but will keep close monitoring on the issue.
Mar 29, 06:05 UTC
Delivery Issue Egypt - Orange
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-28 22:16 UTC
Incident End Time: 2023-03-28 23:30 UTC
Mar 29, 06:02 UTC
Investigating - We are currently observing delivery issues towards Egypt - Orange.

Incident Start Time: 2023-03-28 22:16 UTC

We will update as soon as we have more information.
Mar 28, 22:59 UTC
O2 - UK has scheduled a maintenance.
Completed - The scheduled maintenance has been completed.
Mar 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 UTC
Scheduled - Impact: Clients may potentially experience delayed or failed MT, DLR and MO for O2 - UK

Maintenance start time: 2023-03-28 22:00 UTC
Maintenance end time: 2023-03-29 05:00UTC
Mar 28, 09:52 UTC
Delivery Issue Tunisia - Ooredoo
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-28 06:28 UTC
Incident End Time: 2023-03-28 18:46 UTC
Mar 29, 05:56 UTC
Update - We are continuing to investigate this issue.
Mar 28, 16:09 UTC
Update - We are continuing to investigate this issue.
Mar 28, 13:42 UTC
Investigating - We are currently observing delivery issues towards Tunisia - Ooredoo.

Incident Start Time: 2023-03-28 06:28 UTC
Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.
Mar 28, 12:17 UTC
Delivery Issue France - Lycamobile
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-29 02:35 UTC
Incident End Time: 2023-03-29 04:00 UTC
Mar 29, 04:51 UTC
Investigating - We are currently observing delivery issues towards Lycamobile - France.

Incident Start Time: 2023-03-29 02:35 UTC

We will update as soon as we have more information.
Mar 29, 02:56 UTC
Delivery Issue New Zealand - 2Degrees
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-28 16:56 UTC
Incident End Time: 2023-03-28 23:30 UTC
Mar 29, 02:34 UTC
Investigating - We are currently observing delivery issues towards New Zealand - 2Degrees.

Incident Start Time: 2023-03-28 16:56 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Mar 28, 19:50 UTC
Service Degradation - Dashboard
Resolved - This incident has been resolved.
Mar 29, 01:07 UTC
Monitoring - A fix was deployed at 19:10 UTC, and we are monitoring for any further discrepancies.
Mar 28, 19:33 UTC
Investigating - We are writing to inform you that we are currently facing a service degradation for Analytics and Message Search on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may not be able to use Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Mar 28, 19:03 UTC
DI MMX 365 | Operator Services | Traffic migration | PCR Number # PCRSDI-10359
Completed - The scheduled maintenance has been completed.
Mar 29, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:00 UTC
Scheduled - Services :: DI MMX 365
PCR Number :: PCRSDI-10359

Start Date and Time (GMT):: 28 March 2023 21:00 Hrs.
End Date and Time (GMT):: 29 March 2023 01:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
As a part of our ongoing initiative to scale up our international MMS infrastructure to handle more volume and optimise MMS message handling, we’ve taken a number of measures to enhance the MMS infrastructure.

This optimization requires us to migrate MMS customers and peers from the current MMS infrastructure into a new MMS environment. Customers and peers should experience downtime for the international MMS service and intermittent connectivity throughout the maintenance window.

We do not anticipate customers or peers making any changes during the maintenance window. We will do all the possible verifications after migrating traffic onto the new MMS infrastructure. But we also urge customers and peers to verify the service and report us if there are any issues after we notify you of the completion of the maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 23, 14:00 UTC
Mar 28, 2023
DI Authentication 365, DI Live Link 365 & DI RMS 365 | Enterprise Messaging | Network Maintenance | PCR Number # PCRSDI-10367
Completed - The scheduled maintenance has been completed.
Mar 28, 15:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 19:36 UTC
Scheduled - Services :: DI Authentication 365, DI Live Link 365 & DI RMS 365
Ref Number :: PCRSDI-10367

Start Date and Time (GMT): 28th March 2023 - 15:00
End Date and Time (GMT) : 28th March 2023 - 16:00

Description::

To avoid a loss of connectivity, the SSL/TLS certificates for sapmobileservices.com and sapdigitalinterconnect.com must be updated prior to their expiration on April 7th, 2023.
To perform this task on the internal applications, Digital Interconnect has scheduled a planned network maintenance.

Impact to customers::

Customers must authenticate using the most recent wildcard certificates forsapmobileservices.com and sapdigitalinterconnect.com.

The certificates can be found at the Sinch Community website via the links provided below.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Mar 28, 15:00 UTC
DI E-Mail 365 services | TLS certificate renewal | PCR Number # PCRSDI-10385
Completed - The scheduled maintenance has been completed.
Mar 28, 15:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 15:30 UTC
Scheduled - Scheduled

Start Date and Time: 28-Mar-2023 - 15:30 UTC
End Date and Time : 28-Mar-2023 - 16:30 UTC

Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘23. The certificates are used for the following services of E-mail 365 customers.

• multichannel-pp.sapmobileservices.com
• email-eu1.sapdigitalinterconnect.com

We will be deploying the renewed certificates on the 28-Mar-2023 at 15:30 UTC.

Action required: Customers who use these services are advised to add the renewed TLS certificates into their certificate stores on or before the 28-Mar-2023 - 15:30 UTC.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or if they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Mar 28, 15:21 UTC
Service Degradation - Dashboard
Resolved - This incident has been resolved.
Mar 28, 13:44 UTC
Monitoring - A fix was deployed at 12:40 UTC, and we are monitoring for any further discrepancies.
Mar 28, 12:58 UTC
Identified - Our engineers have identified the issue and are working on resolving this issue as quickly as possible.
Mar 28, 12:35 UTC
Investigating - We are writing to inform you that we are currently facing a service degradation for Analytics and Message Search on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may not be able to use Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Mar 28, 11:31 UTC
WhatsApp Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-03-28 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Mar 6, 09:20 UTC
WhatsApp Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Mar 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-03-28 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Mar 6, 09:19 UTC
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10386
Completed - The scheduled maintenance has been completed.
Mar 28, 08:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10386

Start Date and Time (GMT):: 28 March 2023 06:00 Hrs.
End Date and Time (GMT):: 28 March 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 27, 16:44 UTC
DI SMS 365 (iSMS) | Enterprise Messaging & Operator Services | Application Maintenance | PCR Number# PCRSDI-10380
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 UTC
Update - PCR got extended. We will provide updates as necessary.
Mar 28, 03:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10380

Start Date and Time (GMT):: 28 March 2023 02:00 Hrs.
End Date and Time (GMT):: 28 March 2023 04:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 16, 16:45 UTC
Delivery Issue Mongolia - Unitel and Mobicom
Resolved - This incident has been resolved.
Mar 28, 01:15 UTC
Update - We are continuing to investigate this issue.
Mar 27, 15:11 UTC
Update - We are continuing to investigate this issue.
Mar 27, 12:06 UTC
Investigating - We are currently observing delivery issues towards Mongolia - Unitel, and Mobicom.

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.
Mar 27, 11:27 UTC
Delivery Issue Tunisia - Ooredoo
Resolved - This incident has been resolved.
Mar 28, 01:09 UTC
Update - We are continuing to investigate this issue.
Mar 27, 15:15 UTC
Update - We are continuing to investigate this issue.
Mar 27, 15:14 UTC
Update - We are continuing to investigate this issue.
Mar 27, 12:06 UTC
Investigating - We are currently observing delivery issues towards Tunisia - Ooredoo.

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.
Mar 27, 11:37 UTC
Delivery Issue Dominican Republic - Claro
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-27 20:34 UTC
Incident End Time: 2023-03-27 23:42 UTC
Mar 28, 01:04 UTC
Investigating - We are currently observing delivery issues towards the Dominican Republic - Claro.

Incident Start Time: 2023-03-27 20:34 UTC

We will update as soon as we have more information.
Mar 27, 21:28 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-46883
Resolved - Dear Client,

We are writing to inform you that queues were due to high traffic and cleared. Traffic is returned back to normal flow.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : Tue Mar 27 23:40 GMT 2023

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 28, 00:05 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 27, 21:01 UTC
Investigating - Ticket Number :: MNOC-46883
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : Mar 27, 17:30 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com
Mar 27, 17:45 UTC
Mar 27, 2023
Delivery Issue Egypt - Etisalat
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-27 05:21 UTC
Incident End Time: 2023-03-27 12:22 UTC
Mar 27, 18:11 UTC
Update - We are continuing to investigate this issue.
Mar 27, 12:07 UTC
Update - We are continuing to investigate this issue.
Mar 27, 08:48 UTC
Investigating - We are currently observing delivery issues towards Egypt - Etisalat.

Incident Start Time: 2023-03-27 05:21 UTC

We will update as soon as we have more information.
Mar 27, 05:49 UTC
Delivery Issue Iraq - Asia cell
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-27 05:08 UTC
Incident End Time: 2023-03-27 12:22 UTC
Mar 27, 18:10 UTC
Update - We are continuing to investigate this issue.
Mar 27, 12:07 UTC
Update - We are continuing to investigate this issue.
Mar 27, 08:47 UTC
Investigating - We are currently observing delivery issues towards Iraq - Asia cell.

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.
Mar 27, 07:39 UTC
Sinch Contact Pro - getting ready for Quarterly maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 UTC
Scheduled - Dear Customer

We would like to inform you that our newest release 23Q1 is on its way to you.

We are currently closing in on the RTT (release to test) phase which means that we will be upgrading all customer test tenants to the newest release during Monday 27th of March.
If you have a test tenant available, you will have the newest release 23Q1 running on the test tenant on Tuesday 28th of March at 06:00 UTC.

If you currently do not have a test tenant, we will keep you posted on the RTC (Release to Customer) phase which will take place on the 15th – 16th of April 2023.

Please also visit our documentation site for the newest materials and guides Contact Pro Documentation: https://docs.cc.sinch.com/index.html

What´s new documentation regarding the upcoming 23Q1 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Mar 24, 10:11 UTC
Delivery Issue Kenya - Safaricom
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-27 05:14 UTC
Incident End Time: 2023-03-27 13:40 UTC
Mar 27, 15:24 UTC
Update - We are continuing to investigate this issue.
Mar 27, 12:07 UTC
Update - We are continuing to investigate this issue.
Mar 27, 08:48 UTC
Investigating - We are currently observing delivery issues towards Kenya - Safaricom.

Incident Start Time: 2023-03-27 05:14 UTC
Impact: Delayed MT's, Delayed MO's, Missing delivery receipts, Late delivery receipts.

We will update as soon as we have more information.
Mar 27, 06:30 UTC
Sinch service degradation [Retroactive]
Resolved - We have experienced a brief connectivity issue on one of our EU sites. Connectivity has been restored automatically with limited impact for Free Mobile France.

Impact: Traffic towards Free-Mobile - France may have experienced delayed messages throughout the duration of the incident. Messages submitted during the incident were queued and delivered once connectivity was restored.

Incident start time: 2023-03-27 13:55 UTC
Incident end time: 2023-03-27 14:09 UTC
Mar 27, 14:48 UTC
WhatsApp Business On-Premises API version upgrade
Completed - The scheduled maintenance has been completed.
Mar 27, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:01 UTC
Scheduled - Maintenance window: 2023-03-27 - 31 08:00 UTC to 13:00 UTC.
(One window per day between 08:00 - 13:00 UTC)

We have a scheduled maintenance related to EU1 and US1 WhatsApp API

Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 5 minutes during the window.

Description: WhatsApp Business On-Premises API version upgrade. More details in official Meta documentation https://developers.facebook.com/docs/whatsapp/on-premises/changelog . Upgrade is split on smaller batches across two weeks to lower the downtime (approximately few seconds).

Affected endpoints: eu1.whatsapp.api.sinch.com and us1.whatsapp.api.sinch.com
Mar 23, 10:16 UTC
External Maintenance - T-Mobile - US
Completed - The scheduled maintenance has been completed.
Mar 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:01 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-03-27 05:00 AM UTC
Maintenance end time: 2023-03-27 11:00 AM UTC
Mar 24, 13:06 UTC
DI SMS 365 | Enterprise Messaging & Operator Services | 3rd Party Application Maintenance performed by T-Mobile, United States | Ref Number # NA
Completed - The scheduled maintenance has been completed.
Mar 27, 09:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:01 UTC
Scheduled - 3rd Party Application Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT) :: 27 March 2023 05:00 Hrs.
End Date and Time (GMT) :: 27 March 2023 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Description:
One of our partners have advertised of conducting a maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating into T-Mobile operator in United States.

If you have any questions or concerns on Enterprise Messaging, please send an email to essupport.digitalinterconnect@sinch.com.

If you have any questions on Operator Services, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Mar 24, 14:30 UTC
Delivery Issue Belgium
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-26 21:39 UTC
Incident End Time: 2023-03-26 22:46 UTC
Mar 27, 00:12 UTC
Update - We are continuing to investigate this issue.
Mar 26, 22:39 UTC
Investigating - We are currently observing delivery issues towards all networks in Belgium.

Incident Start Time: 2023-03-26 21:39 UTC

We will update you as soon as we have more information.
Mar 26, 21:56 UTC
Delivery Issue - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-26 21:53 UTC
Incident End Time: 2023-03-26 23:07 UTC
Mar 27, 00:09 UTC
Update - We are continuing to investigate this issue.
Mar 26, 22:39 UTC
Investigating - We are currently observing delivery issues towards Lycamobile Germany network.

Incident Start Time: 2023-03-26 21:53 UTC

We will update you as soon as we have more information.
Mar 26, 22:33 UTC
Mar 26, 2023
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-46859
Resolved - Dear Client,

We are writing to inform you that queues were due to high traffic and cleared. Traffic is returned back to normal flow.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : March 26, 2023 19:20 Hrs. GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 26, 21:22 UTC
Investigating - Ticket Number :: MNOC-46859
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : March 26, 2023 17:20 Hrs. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com
Mar 26, 17:53 UTC
Delivery Issue Myanmar - MPT
Resolved - This incident has been resolved.
Mar 26, 11:04 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Mar 26, 08:03 UTC
Investigating - We are currently observing delivery issues towards MPT Myanmar.

Incident Start Time: 2023-03-26 05:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.
Mar 26, 06:50 UTC
Mar 25, 2023
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46844
Resolved - Ticket Number :: MNOC-46844
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 March 2023 04:55 Hrs.
Incident End Date & Time (GMT) : 25 March 2023 20:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 25, 22:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 20:11 UTC
Investigating - Ticket Number :: MNOC-46844
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 March 2023 04:55 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 25, 17:06 UTC
Delivery Issue Ecuador - Claro
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-25 14:32 UTC
Incident End Time: 2023-03-25 18:46 UTC
Mar 25, 19:43 UTC
Update - We are continuing to investigate this issue.
Mar 25, 19:30 UTC
Investigating - We are currently observing delivery issues towards Claro Ecuador.

Incident Start Time: 2023-03-25 14:32 UTC

We will update you as soon as we have more information.
Mar 25, 15:18 UTC
DI SMPP gateway services | TLS certificate renewal || PCR Number # PCRSDI-10371
Completed - Dear Client,

PCR activity has been completed successfully.

Hence, we are closing this notification.
Mar 25, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 07:51 UTC
Scheduled - Services :: SMS 365

Start Date and Time : 25-Mar-2023 - 18:00 UTC
End Date and Time : 25-Mar-2023 - 22:00 UTC

Description:

The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘23. The certificates are used for the following SMPP gateway services in our FR1 data center.

SMPP gateway at FR1 Data Center

• smpp-pp.sapmobileservices.com(178.248.228.139)
• smpp-eu2.sapdigitalinterconnect.com(178.248.228.139)
• smpps-pp.sapmobileservices.com(178.248.228.152)
• smpps-eu2.sapdigitalinterconnect.com (178.248.228.152)

We will be deploying the renewed certificates on the 25th of Mar ‘23 at 18:00 GMT.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Action required: Customers who use these services are advised to add the renewed TLS certificates into their certificate stores on or before the 25-Mar-2023 - 18:00 UTC.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Feb 12, 15:54 UTC
DI HTTP Input and Operator gateway services | TLS certificate renewal | PCR Number # PCRSDI-10364
Completed - Dear Client,

The Scheduled maintenance has successfully completed.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Mar 25, 19:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 9, 08:07 UTC
Scheduled - Services :: SMS 365

Start Date and Time: 25-Mar-2023 - 18:00 UTC
End Date and Time : 25-Mar-2023 - 22:00 UTC

Description:

The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘23. The certificates are used for the following HTTP Input and Operator gateway services in our FR1 and UK4 data centres.

HTTP Input gateway at FR1 Data Center
• sms-pp.sapmobileservices.com (178.248.228.151)
• sms-sgp.sapmobileservices.com (178.248.228.151)
• sms-eu2.sapdigitalinterconnect.com (178.248.228.151)
• sms-pi.sapmobileservices.com(178.248.228.11)
• sms-eu2-vpn.sapdigitalinterconnect.com(178.248.228.11)
• sms-eu2-mpls.sapdigitalinterconnect.com(178.248.228.11)
• smss-eu2.sapdigitalinterconnect.com (178.248.228.153)
• sms2w-pp.sapmobileservices.com (178.248.228.144)
• sms2w-eu2.sapdigitalinterconnect.com (178.248.228.144)

HTTP Input gateway at UK4 Data Center
• sms-lp.sapmobileservices.com (178.248.224.151)
• sms-eu3.sapdigitalinterconnect.com (178.248.224.151)
• sms-li.sapmobileservices.com (178.248.224.11)
• sms-eu3-vpn.sapdigitalinterconnect.com (178.248.224.11)
• sms-eu3-mpls.sapdigitalinterconnect.com (178.248.224.11)

Operator gateway at FR1 Data Center
• opr-pi.sapmobileservices.com (178.248.228.7)
• opr-eu2-vpn.sapdigitalinterconnect.com (178.248.228.7)
• opr-pp.sapmobileservices.com(178.248.228.134)
• opr-eu2.sapdigitalinterconnect.com(178.248.228.134)

We will be deploying the renewed certificates on the 25th of Mar ‘23 at 18:00 GMT.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 7th of Mar ‘23, to 7th of Apr ‘24..

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Feb 12, 15:47 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46826
Resolved - All the queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : Fri Mar 24 17:08 GMT 2023
Incident End Date & Time (GMT) : Fri Mar 25 04:30 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 25, 04:57 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 24, 20:56 UTC
Investigating - Ticket Number :: MNOC-46826
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Fri Mar 24 17:08 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 24, 17:22 UTC
Mar 24, 2023
Delivery Issue Philippines - Sun Cellular, Smart, Globe Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-24 09:59 UTC
Incident End Time: 2023-03-24 12:28 UTC
Mar 24, 14:40 UTC
Update - We are continuing to investigate this issue.
Mar 24, 14:31 UTC
Investigating - We are currently observing delivery issues towards Philippines - Sun Cellular, Smart, Globe Telecom.

Incident Start Time: 2023-03-24 09:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Mar 24, 11:00 UTC
Service Degradation - Customer Dashboard
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-23 10:20 UTC

Incident End Time: 2023-03-23 15:30 UTC
Mar 24, 12:36 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-03-23 10:20 UTC

Incident End Time: 2023-03-23 15:30 UTC
Mar 24, 05:39 UTC
Update - We are continuing to investigate this issue.
Mar 23, 18:07 UTC
Update - We are continuing to investigate this issue.
Mar 23, 15:31 UTC
Investigating - We are writing to inform you that we are currently facing a service degradation for the customer dashboard, Dashboard.sinch.com.

Incident start time: 2023-03-23 10:20 UTC

Impact: Customers may not be able to login to their accounts, or being disconnected while browsing dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Mar 23, 12:22 UTC
Sinch Contact Pro 23Q1 Release Date
Resolved - This incident has been resolved.
Mar 24, 08:31 UTC
Identified - Release dates for Sinch Contact Pro 23Q1 have changed. New release dates are:

Release To Test (RTT) March 28, 2023
Release To Customer (RTC) April 15, 2023

All release dates for 2023 are listed in Release Schedule.
https://docs.cc.sinch.com/cloud/release-schedule/en/Release_schedule.pdf
Feb 24, 08:52 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46809
Resolved - All the queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : Thu Mar 23 17:38 GMT 2023
Incident End Date & Time (GMT) : Thu Mar 24 05:15 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 24, 05:37 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are due to high traffic.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 24, 00:54 UTC
Investigating - Ticket Number :: MNOC-46809
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Thu Mar 23 17:38 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 23, 17:53 UTC
Delivery Issue France - SYMA
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-23 14:19 UTC

Incident End Time: 2023-03-23 20:46 UTC
Mar 24, 00:08 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Mar 23, 19:19 UTC
Investigating - We are currently observing delivery issues towards France - SYMA

Incident Start Time: 2023-03-23 14:19 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Mar 23, 15:04 UTC
Mar 23, 2023
**Rescheduled** DI SMS 365 | Enterprise Messaging | 3rd party Software Maintenance | Ref Number# 26060724-1
Completed - The scheduled maintenance has been completed.
Mar 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 26060724-1

Rescheduled notification: Maintenance activity related to 26060724-1 has been rescheduled from 7th March 2023 to below mentioned date due to resource limitations & the work will be rescheduled and communicated accordingly.

Start Date and Time (GMT):: 23 March 2023 16:00 Hrs.
End Date and Time (GMT) :: 23 March 2023 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Banking service: Out of Service
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network to implement a software maintenance which is required to improve the network reliability. This maintenance is to upgrade software on network devices to the latest firmware as recommended by our vendor.

Few of our banking Customer connecting via MPLS, and private lines may experience packet loss and high latency during this maintenance.

One of the banking services will be "Out of Service" for the duration of this maintenance since the redundant path isn't available.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 15, 20:56 UTC
WhatsApp Business On-Premises API version upgrade
Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 UTC
Scheduled - Maintenance window: 2023-03-23 08:00 UTC to 13:00 UTC.

We have a scheduled maintenance related to EU1 and US1 WhatsApp API

Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 5 minutes during the window.
Description: WhatsApp Business On-Premises API version upgrade. More details in official Meta documentation https://developers.facebook.com/docs/whatsapp/on-premises/changelog . Upgrade is split on smaller batches across two weeks to lower the downtime (approximately few seconds).

Affected endpoints: eu1.whatsapp.api.sinch.com and us1.whatsapp.api.sinch.com
Mar 22, 12:50 UTC
External Maintenance - T-Mobile - US
Completed - The scheduled maintenance has been completed.
Mar 23, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:00 UTC
Scheduled - T-Mobile USA has scheduled a maintenance

Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-03-23 05:00 UTC
Maintenance end time: 2023-03-23 11:00 UTC
Mar 22, 14:10 UTC
DI SMS 365 | Enterprise Messaging & Operator Services | 3rd Party Application Maintenance performed by T-Mobile, United States | Ref Number # NA
Completed - The scheduled maintenance has been completed.
Mar 23, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:00 UTC
Scheduled - 3rd Party Application Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT) :: 23 March 2023 05:00 Hrs.
End Date and Time (GMT) :: 23 March 2023 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Description:
One of our partners have advertised of conducting a maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating into T-Mobile operator in United States.

If you have any questions or concerns on Enterprise Messaging, please send an email to essupport.digitalinterconnect@sinch.com.

If you have any questions on Operator Services, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Mar 21, 17:01 UTC
DI SMS 365 (SMSx & iSMS) | Operator Services | Application Maintenance | EPCRSDI Number # EPCRSDI-10395
Completed - The scheduled maintenance has been completed.
Mar 23, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx & iSMS )
PCR Number :: EPCRSDI-10395

Start Date and Time (GMT):: 2023-03-23 05:00 Hrs
End Date and Time (GMT):: 2023-03-23 10:00 Hrs

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned emergency system maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery for messages sent from or towards Vodafone UK.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 22, 19:00 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-03-23 04:00 UTC
End Time: 2023-03-23 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Feb 17, 10:36 UTC
DI SMS 365 (iSMS) & DI SMS 365 (SMSx) | Operator Services | Application & Database Maintenance | PCR Number # PCRSDI-10365
Completed - Dear Client,

Activity has been successfully completed.
Mar 23, 07:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS) & DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10365

Start Date and Time (GMT):: 23 March 2023 06:00 Hrs.
End Date and Time (GMT):: 23 March 2023 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.
Mar 13, 16:55 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46774
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 22 March 2023 16:00 Hrs.
Incident End Date & Time (GMT) : 23 March 2023 02:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 23, 02:42 UTC
Update - Dear Client,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 23, 02:16 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 23, 00:25 UTC
Investigating - Ticket Number :: MNOC-46774
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 March 2023 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 22, 16:31 UTC
Mar 22, 2023
Dashboard MFA - Service Degradation - US
Resolved - This issue has now been resolved.
Mar 22, 14:34 UTC
Update - We are continuing to investigate this issue.
As soon as we have any updates, they will be shared accordingly.
Mar 22, 00:06 UTC
Update - We are currently seeing improvements to all networks with the exception to T-Mobile US.

We are continuing to investigate this issue.
As soon as we have any updates, they will be shared accordingly.
Mar 20, 18:10 UTC
Update - Our engineers are working on resolving this issue as quickly as possible.
As soon as we have any updates, they will be shared accordingly.
Mar 19, 16:02 UTC
Update - Our engineers are working on resolving this issue as quickly as possible.
As soon as we have any updates, they will be shared accordingly.
Mar 18, 14:37 UTC
Identified - We have identified the issue and our engineers are working on resolving this issue as quickly as possible.
As soon as we have any updates, they will be shared accordingly.
Mar 17, 11:16 UTC
Update - We are continuing to investigate this issue.
Mar 17, 00:01 UTC
Update - We are continuing to investigate this issue.
Mar 16, 17:04 UTC
Update - We are continuing to investigate this issue.
Mar 16, 14:03 UTC
Investigating - We are currently observing an degradation with our 2FA service for dashboard.sinch.com.

Impact: US based clients may experience issues with receiving 2FA codes when logging in to dashboard.sinch.com.

We are working on resolving this issue and will provide further updates.
Mar 16, 11:50 UTC
Delivery Issue Norway - Telia , OneCall
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-22 07:59 UTC
Incident End Time: 2023-03-22 11:52 UTC
Mar 22, 12:45 UTC
Update - We are continuing to investigate this issue.
Mar 22, 11:30 UTC
Investigating - We are currently observing delivery issues towards Norway - Telia , OneCall

Incident Start Time: 2023-03-22 07:59 UTC

We will update as soon as we have more information.
Mar 22, 09:49 UTC
Delivery Issue France - Lebara, NRJ Mobile, SYMA
Resolved - We observed delivery issues towards France - Lebara, NRJ Mobile, SYMA

Incident Start Time: 2023-03-22 10:20 UTC
Incident End Time: 2023-03-22 10:52 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Mar 22, 11:12 UTC
Conversation API Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Mar 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-03-22 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Mar 6, 09:17 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Mar 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-03-22 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Mar 6, 09:16 UTC
External Maintenance - Verizon Wireless - US
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenance at the time specified below.

Start Time: 2023-03-21 04:00 UTC
End Time: 2023-03-22 04:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Mar 14, 12:12 UTC
External Maintenance - US Verizon Wireless
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 13:43 UTC
Scheduled - Verizon Wireless US has scheduled a maintenance.

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon Wireless US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon Wireless US

Maintenance start time: March 21st 2023 - 04:00 UTC
Maintenance end time: March 22nd 2023 - 04:00 UTC
Mar 13, 13:31 UTC
Delivery Issue United States - T-Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-21 19:00 UTC

Incident End Time: 2023-03-22 00:55 UTC
Mar 22, 03:08 UTC
Update - We are continuing to investigate this issue.
Mar 22, 00:05 UTC
Investigating - We are currently observing delivery issues towards United States - T-Mobile.

Incident Start Time: 2023-03-21 19:00 UTC
Impact: Clients may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Mar 21, 19:46 UTC
Delivery Issue Netherlands - Vodafone
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-21 23:38 UTC

Incident End Time: 2023-03-22 01:20 UTC
Mar 22, 03:07 UTC
Update - We are continuing to investigate this issue.
Mar 22, 00:53 UTC
Investigating - We are currently observing delivery issues towards Netherlands - Vodafone.

Incident Start Time: 2023-03-21 23:38 UTC

We will update as soon as we have more information.
Mar 21, 23:54 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46758
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : : Wed Mar 22 00:30 GMT 2023

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 22, 00:37 UTC
Investigating - Ticket Number :: MNOC-46758
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Tue Mar 21 17:44 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 21, 17:58 UTC
Mar 21, 2023
Delivery Issue Australia - Optus
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-21 13:14 UTC
Incident End Time: 2023-03-21 18:51 UTC
Mar 21, 20:05 UTC
Investigating - We are currently observing delivery issues towards Australia - Optus.

Incident Start Time: 2023-03-21 13:14 UTC

We will update as soon as we have more information.
Mar 21, 14:36 UTC
Delivery Issue Bangladesh - Banglalink
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-21 09:30 UTC
Incident Start Time: 2023-03-21 11:00 UTC
Mar 21, 14:17 UTC
Update - We are continuing to investigate this issue.
Mar 21, 10:15 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - Banglalink.

Incident Start Time: 2023-03-21 09:30 UTC

We will update as soon as we have more information.
Mar 21, 10:13 UTC
DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO , MT and DLR traffic towards one of the tier 3 operator in Unites States
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery towards one of the operator in Unites States.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 21 March 2022 06:40 Hrs.
Incident End Date & Time (GMT) : 21 March 2022 09:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 21, 09:45 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards one of the operator in Unites States.
• Some of our customers may experience potential delay in delivery of MO , MT and DLR traffic towards one of the operator in Unites States.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 21 March 2022 06:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Mar 21, 06:48 UTC
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10369
Completed - The scheduled maintenance has been completed.
Mar 21, 09:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 21, 06:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10369

Start Date and Time (GMT):: 21 March 2023 06:00 Hrs.
End Date and Time (GMT):: 21 March 2023 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted.
Report Manager Statistics : Delay in loading dashboards, statistical data.

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Mar 10, 16:01 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46737
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : Tue Mar 21 00:30 GMT 2023

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 21, 00:36 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 20, 21:44 UTC
Investigating - Ticket Number :: MNOC-46737
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Mar 20 17:29 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 20, 17:46 UTC
Mar 20, 2023
Delivery Issue Brazil - Claro BR
Resolved - This incident has been resolved. Incident Start Time: 2023-03-20 11:00 UTC Incident End Time: 2023-03-20 21:21 UTC
Mar 20, 22:11 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Mar 20, 17:12 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro BR

Incident Start Time: 2023-03-20 11:00 UTC

Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Mar 20, 13:26 UTC
DI SMS 365 | Enterprise Messaging & Operator Services | 3rd Party Application Maintenance performed by T-Mobile, United States | Ref Number # NA
Completed - The scheduled maintenance has been completed.
Mar 20, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:30 UTC
Scheduled - 3rd Party Application Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT) :: 20 March 2023 04:30 Hrs.
End Date and Time (GMT) :: 20 March 2023 11:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Description:
One of our partners have advertised of conducting a maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating into T-Mobile operator in United States.

If you have any questions or concerns on Enterprise Messaging, please send an email to essupport.digitalinterconnect@sinch.com.

If you have any questions on Operator Services, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Mar 17, 18:31 UTC
Mar 19, 2023
Delivery Issue Jersey - Telnet and Core Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-19 14:25 UTC
Incident End Time: 2023-03-19 15:40 UTC
Mar 19, 15:55 UTC
Investigating - We are currently observing delivery issues towards Jersey - Telnet and Core Telecom.

Incident Start Time: 2023-03-19 14:25 UTC

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.
Mar 19, 14:52 UTC
Mar 18, 2023
Delivery Issue France - Lebara
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-18 13:34 UTC
Incident End Time: 2023-03-18 14:50 UTC
Mar 18, 18:09 UTC
Monitoring - We are observing stable traffic as of 2023-03-18 14:50 UTC.
We are actively monitoring the traffic and will update on further progress.
Mar 18, 15:44 UTC
Investigating - We are currently observing delivery issues towards France - Lebara.

Incident Start Time: 2023-03-18 13:34 UTC

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.
Mar 18, 14:22 UTC
Delivery issues - Vodafone UK
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-15 20:40 UTC
Incident End Time: 2023-03-16 09:00 UTC
Mar 18, 01:02 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Mar 17, 09:12 UTC
Update - We are continuing to investigate this issue.
Mar 17, 00:01 UTC
Update - We are continuing to investigate this issue.
Mar 16, 14:04 UTC
Update - We are continuing to investigate this issue.
Mar 16, 06:57 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Vodafone UK.

Incident Start Time: 2023-03-15 20:40 UTC

Impact: Clients may observe delayed MTs/MOs/DRs towards Vodafone UK.

We will update as soon as we have more information.
Mar 16, 02:03 UTC
Delivery Issue New Zealand - 2degrees
Resolved - This incident has been resolved.

Incident Start Time: 2023-03-17 07:12 UTC
Incident End Time: 2023-03-17 12:03 UTC
Mar 18, 00:41 UTC
Update - We are continuing to investigate this issue.
Mar 17, 17:01 UTC
Update - We are continuing to investigate this issue.
Mar 17, 11:57 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Mar 17, 09:08 UTC
Investigating - We are currently observing delivery issues towards New Zealand - 2degrees.

Incident Start Time: 2023-03-17 07:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts to/from 2degrees NZ

We will update as soon as we have more information.
Mar 17, 07:48 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46687
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : Sat Mar 18 00:35 GMT 2023

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 18, 00:38 UTC
Monitoring - Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Mar 17, 20:50 UTC
Investigating - Ticket Number :: MNOC-46687
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 March 2023 16:33 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Mar 17, 16:44 UTC
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