All Systems Operational
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - T-Mobile - US Jan 29, 2023 06:00-12:00 UTC
T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-01-29 06:00 UTC
Maintenance end time: 2023-01-29 12:00 UTC

Posted on Jan 27, 2023 - 07:20 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number ::NA

Start Date and Time (GMT):: 30 Jan 2023 06:00 Hrs.
End Date and Time (GMT) :: 30 Jan 2023 12:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network to implement a fibre maintenance which is required in order to improve the network reliability.
Maintenance has been scheduled on one of our US DCs. We are not expecting any traffic impact during this maintenance and traffic will be handled by redundant link.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 27, 2023 - 08:24 UTC
WhatsApp Routine Maintenance - EU Jan 31, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-01-31 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Posted on Dec 28, 2022 - 10:25 UTC
WhatsApp Routine Maintenance - US Jan 31, 2023 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-01-31 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

Posted on Dec 28, 2022 - 10:26 UTC
Sinch Planned Maintenance: MMS Feb 1, 2023 09:00-11:30 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-02-01 09:00 UTC
End Time: 2023-02-01 11:30 UTC

Impact MMS: Messages may be queued for up thirty minutes and will be delivered post upgrade.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on Jan 25, 2023 - 16:20 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 1 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 2 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 12:53 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-02-02 04:00 UTC
End Time: 2023-02-02 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance

Posted on Jan 24, 2023 - 10:09 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 2 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 3 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 12:56 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 3 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 4 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 13:00 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 4 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 5 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 13:02 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 5 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 6 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 13:04 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 6 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 7 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.
`

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 13:06 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009319297

Start Date and Time (GMT):: 7 February 2023 20:00 Hrs.
End Date and Time (GMT) :: 8 February 2023 02:00 Hrs.

Impact:
No impact expected. In case of unforeseen events, sessions to the affected DRA might encounter issues. In this case, production traffic will be handled by the rest of our DRAs.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure that serves DRA101 and DRA102.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 16, 2023 - 13:09 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Maintenance Start time: 2023-02-09 04:00 UTC
Maintenance End time: 2023-02-09 08:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Posted on Jan 24, 2023 - 09:49 UTC
Mblox EU SMPP Gateways - New IPs Feb 14, 2023 00:15-01:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 04, 2023 - 17:50 UTC
Scheduled - Hello,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.

As part of this change we require that you whitelist the below provided IP Addresses.

Effective Date: 2023-02-14 00:00

FQDNs Affected:
SMS1.mblox.com
SMS5.mblox.com
SMS1.CardBoardFish.com
SMS5.CardBoardFish.com
sms-cloud-1.clxcommunications.com
sms-cloud-5.clxcommunications.com

New IP Addresses:
93.158.78.4
34.248.94.53
34.246.196.40
52.215.231.39

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Regards,
Sinch

Jan 04, 2023 - 17:49 UTC
Sunset Legacy mBlox Services Feb 15, 2023 00:15-02:15 UTC
Dear Valued Sinch Client,  

We are writing to inform you of important changes tied to accessibility of some legacy services offered. 

Impacted Customers : Clients using “legacy” mBlox HLR Lookup and Batchsender Services 

Sinch will be sunsetting the mBlox HLR Lookup Service and mBlox Batchsender that were carry-over products from the acquisition of mBlox Inc.  
All clients using the mBlox HLR Lookup Service have been generated a Sinch NPLU or RTLU Lookup Account. If you've not received these details, please reach out to your Account Manager for more information.  

API Endpoints being Sunset:  

hlrlookup.cardboardfish.com 
hlrlookup3.cardboardfish.com 
Hlrlookup.mblox.com 
Batchsend.mblox.com 
Batchsend.cardboardfish.com 

Effective Date: Feb 15th 2023  

Our promise to you is to always provide timely and relevant information. We are here to help, we are partners in success!   Still have questions? Please contact your dedicated Sinch Account Manager or email accountmanager@sinch.com  
 
Best regards, 

Sinch America, Inc.

Posted on Jan 03, 2023 - 17:21 UTC
3rd Party Maintenance

Services :: DI LTE 365
Ref Number :: INC000009348808

Start Date and Time (GMT):: February 15 2023 20:00 Hrs.
End Date and Time (GMT) :: February 15 2023 23:00 Hrs.

Impact:
This will affect DRA 201 services. Software upgrade will be done sequentially per device. In each device upgrade, one traffic path will be affected,
hence always traffic will ride from the other path. There might be minimum intermittent interruptions.

Others : NA

Description:
Our partner has informed us about the planned maintenance to upgrade software on the compute infrastructure.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jan 18, 2023 - 15:33 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-02-16 04:00 UTC
End Time: 2023-02-16 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance

Posted on Jan 24, 2023 - 10:02 UTC
Mblox US SMPP Gateways - New IPs Feb 16, 2023 09:00-10:00 UTC
Hello,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will be adding additional frontend gateways to our Mblox SMPP gateways.

As part of this change we require that you whitelist the below provided IP Addresses.

Effective Date: 2023-02-16 09:00

FQDNs Affected:
SMS3.mblox.com
SMS3.CardBoardFish.com
sms-cloud-3.clxcommunications.com

New IP Addresses:
209.95.131.8
40.91.87.172
54.92.160.84
3.213.71.59
23.22.91.120
44.212.230.173
44.209.145.138

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Regards,
Sinch

Posted on Jan 04, 2023 - 17:55 UTC
DI E-Mail 365 | TLS certificate renewal Feb 18, 2023 18:00-18:30 UTC
Service : DI E-Mail 365

Start Date and Time: 18-Feb-23 at 18:00 GMT
End Date and Time : 18-Feb-23 at 18:30 GMT

Description:

The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 8th of March ‘23. This certificate is used for the following services.

• eu.email.sdi.sinch.com

We will be deploying a renewed certificate on the 18-Feb-23 at 18:00 GMT. The renewed certificate will be published on our community site on or before the 10th of February ’23. This notification will be updated with the location from where you can download the renewed certificate.

Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Jan 19, 2023 - 10:56 UTC
Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-02-23 04:00 UTC
End Time: 2023-02-23 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance

Posted on Jan 24, 2023 - 09:56 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Jan 27, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-27 07:43 UTC
Incident End Time: 2023-01-27 13:55 UTC

Jan 27, 14:53 UTC
Update - We are continuing to investigate this issue.
Jan 27, 14:38 UTC
Investigating - We are currently observing delivery issues towards the Dominican Republic - Altice

Incident Start Time: 2023-01-27 07:43 UTC

We will update as soon as we have more information.

Jan 27, 10:26 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-27 03:28 UTC
Incident End Time: 2023-01-27 04:05 UTC

Jan 27, 09:56 UTC
Investigating - We are currently observing delivery issues towards Chile - Claro.

Incident Start Time: 2023-01-27 03:28 UTC

We will update as soon as we have more information.

Jan 27, 03:52 UTC
Resolved - Ticket Number :: MNOC-45598
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 January 2023 17:00 Hrs.
Incident End Date & Time (GMT) : 26 January 2023 20:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 27, 00:38 UTC
Monitoring - We observe all the queues have been cleared.
We will continue to monitor.

Jan 26, 20:21 UTC
Identified - MM7 queues built within our platform are due to high traffic.
We will continue to monitor and update on further improvements.

Jan 26, 18:25 UTC
Investigating - Ticket Number :: MNOC-45598
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 January 2023 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 26, 17:30 UTC
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 07:00 UTC
Scheduled - We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our AT&T US Connections during the times specified below.

Start time: 2023-01-26 07.00 GMT
End time: 2023-01-26 10.00 GMT

Estimated impact: Delay of MT and MO message delivery.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com.

Jan 24, 01:53 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 05:01 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2023-01-26 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Jan 4, 06:55 UTC
Jan 25, 2023
Resolved - No additional impact has been observed since our previous update. The Azure team has closed the incident, and we will proceed to resolve this incident.

Incident start time: 2023-01-25 07:05 UTC
Incident end time: 2023-01-25 08:30 UTC

Jan 25, 12:20 UTC
Monitoring - The Azure team has identified the root cause to be a recent change to their WAN setup, which has been rolled back.
Sinch is seeing stable performance of our services as of 08:30 UTC. We are continuing to monitor the situation.

Jan 25, 10:25 UTC
Identified - It has been confirmed that our hosting provider for US7 and BR2, Microsoft Azure are currently experiencing a degradation on their platform. We are awaiting additional updates from the Azure team, and will update this notice as more information becomes available.
Jan 25, 08:34 UTC
Investigating - We are currently experiencing a degradation affecting US7 and BR2 site. Customers using SMPP or HTTP Basic may experience intermittent connectivity issues. Our engineers are currently investigating and additional information will follow as it becomes available.

Customers observing impact for US7 may opt to connect to our redundant US1 site to avoid any downtime:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com

Customers observing impact for BR2 may opt to connect to our redundant BR1 site to avoid any downtime:
br1.smpp.api.sinch.com
br1.httpsms.api.sinch.com

Jan 25, 08:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-01-25 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Dec 28, 10:19 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-01-25 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Dec 28, 10:19 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-24 23:28 UTC
Incident End Time: 2023-01-25 06:00 UTC

Jan 25, 07:09 UTC
Investigating - We are currently observing delivery issues towards Sweden - Tele2.

Incident Start Time: 2023-01-24 23:28 UTC

We will update as soon as we have more information.

Jan 25, 01:01 UTC
Resolved - MM7 queues built on our platform has cleared and traffic is processing normally now.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 January 2023 16:30 Hrs.
Incident End Date & Time (GMT) : 25 January 2023 03:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 25, 03:43 UTC
Update - We are continuing to monitor for any further issues.
Jan 24, 22:25 UTC
Monitoring - Dear Client,

We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jan 24, 17:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 17:24 UTC
Investigating - Ticket Number : MNOC-45573
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 January 2023 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 24, 17:01 UTC
Jan 24, 2023
Resolved - Dear Client,

We are writing to inform you that , investigation has been done by our internal engineers and applied a fix to resolve the issue.
The queues got cleared.

We consider this issue as resolved and will monitor further traffic.

Incident Start Date & Time (GMT) : 24 Jan 2023 12:30 Hrs.
Incident End Date & Time (GMT) : 24 Jan 2023 13:21 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com

Jan 24, 13:22 UTC
Update - We are continuing to investigate this issue.
Jan 24, 12:50 UTC
Investigating - Ticket Number :: MNOC-45570
Services:: DI SMS 365(iSMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform.
Few of our customer connected to iSMS platform may observe potential delay in delivery for MO,MT and DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 24 Jan 2023 12:30 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jan 24, 12:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 UTC
Scheduled - AT&T Mobility US has scheduled a maintenance.
Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T.
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T.

Maintenance start time: 2023-01-24 06:00 UTC
Maintenance end time: 2023-01-24 12:00 UTC

Jan 21, 09:02 UTC
Jan 23, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-23 14:13 UTC
Incident End Time: 2023-01-23 16:30 UTC

Jan 23, 20:06 UTC
Monitoring - We are observing stable traffic since 2023-01-23 16:30 UTC, and will monitor for any further discrepancies.
Jan 23, 18:02 UTC
Investigating - We are currently observing delivery issues towards Singapore - Singtel.

Incident Start time: 2023-01-23 14:13 UTC.

Impact: Delayed MT/MO, as well as missing/delayed delivery receipts.

We will update you as soon as we have more information.

Jan 23, 15:36 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-22 02:00 UTC
Incident End Time: 2023-01-23 08:25 UTC.

Jan 23, 12:03 UTC
Monitoring - We are observing stable traffic since 2023-01-23 00:10 UTC, and will monitor for any further discrepancies.
Jan 23, 00:26 UTC
Update - We are continuing to investigate this issue.
Jan 22, 06:19 UTC
Investigating - We are currently observing delivery issues towards Singapore - Singtel.

Incident Start time: 2023-01-22 02:00 UTC.

Impact: Delayed MT/MO, as well as missing/delayed delivery receipts.

We will update you as soon as we have more information.

Jan 22, 03:46 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 06:00 UTC
Scheduled - AT&T Mobility US has scheduled multiple maintenance windows.

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T.
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T.

1st window:
Maintenance start time: 2023-01-23 06:00 UTC
Maintenance end time: 2023-01-23 12:00 UTC

2nd window:
Maintenance start time: 2023-01-24 06:00 UTC
Maintenance end time: 2023-01-24 12:00 UTC

Jan 21, 09:05 UTC
Resolved - Ticket Number :: MNOC-45427 / MNOC-45426 / MNOC-45424
Services:: DI SMS 365, DI SMS 365 (iSMS, SMSx) & DI MMS 365 (MM4 & MM7)

Description ::
Our support groups were able to find the resolution after which there was no Delay in delivery of MO, MT and DLR message. Hence the incident stands resolved.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 January 2023 16:00Hrs.
Incident End Date & Time (GMT) : 23 January 2023 00:00Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 23, 09:18 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 23, 07:00 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 23, 00:58 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com

Jan 22, 16:10 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com

Jan 22, 06:28 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com

Jan 21, 22:04 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 21, 05:05 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 21, 00:54 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 20, 17:48 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 20, 08:25 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 19, 22:46 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 19, 13:57 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 19, 05:51 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 19, 01:13 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 18, 17:08 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 18, 08:50 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 18, 00:01 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 17, 17:39 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 17, 13:29 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 17, 05:21 UTC
Update - We are continuing to work on a fix for this issue.
Jan 16, 20:20 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 16, 20:20 UTC
Update - Dear Client,

We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 16, 17:07 UTC
Identified - Dear Client,

We are writing to inform you that the issue has been identified and a fix is being implemented.
We will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com. or operatorservices.noc@sinch.com.

Jan 16, 10:36 UTC
Update - NOC team is continuing to investigate this issue.

We will update on further improvements.

Jan 16, 05:10 UTC
Update - Dear Customers,

NOC team is continuing to investigate this issue.

We will update on further improvements.

Jan 16, 01:00 UTC
Update - Dear Customers,

NOC team is continuing to investigate this issue.

We will update on further improvements.

Jan 15, 16:31 UTC
Update - Dear Customers,

NOC team is continuing to investigate this issue.

We will update on further improvements.

Jan 15, 12:52 UTC
Update - We are continuing to investigate this issue.
We will update on further improvements.

Jan 15, 08:49 UTC
Update - We are continuing to investigate this issue
Jan 15, 06:16 UTC
Update - We are continuing to investigate this issue.
Jan 15, 03:17 UTC
Update - We are continuing to investigate this issue.
Jan 15, 00:02 UTC
Investigating - Ticket Number :: MNOC-45427 / MNOC-45426 / MNOC-45424
Services:: DI SMS 365, DI SMS 365 (iSMS, SMSx) & DI MMS 365 (MM4 & MM7)

Description ::
Our internal monitoring has alerted an incident.
Customers may observe Potential Delay in delivery of MO, MT and DLR message,Support team is working on the issue to fix it.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 January 2023 16:00Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 14, 19:22 UTC
Resolved - Ticket Number :: MNOC-45542
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 January 2023 18:00 Hrs.
Incident End Date & Time (GMT) : 22 January 2023 23:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com..

Jan 23, 00:50 UTC
Update - Ticket Number :: MNOC-45542
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 January 2023 18:00 Hrs.
Incident End Date & Time (GMT) : 22 January 2023 23:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 23, 00:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 00:14 UTC
Investigating - Ticket Number :: MNOC-45542
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 January 2023 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 22, 18:41 UTC
Jan 22, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-22 05:35 UTC
Incident End Time: 2023-01-22 07:15 UTC.

Jan 22, 07:51 UTC
Update - We are continuing to investigate this issue.
Jan 22, 06:18 UTC
Investigating - We are currently observing delivery issues towards Claro Brazil.

Incident Start Time: 2023-01-22 05:35 UTC

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

We will update you as soon as we have more information to share.

Jan 22, 05:57 UTC
Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 23:14 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 21, 22:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PCRSDI-10270

Start Date and Time (GMT):: 21 Jan 2023 22:00 Hrs.
End Date and Time (GMT):: 22 Jan 2023 01:00 Hrs.

Impact
Email Traffic:: No impact expected.

Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 12, 08:54 UTC
Resolved - Ticket Number :: MNOC-45534
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) :21 January 2023 15:30 Hrs
Incident End Date & Time (GMT) : 21 January 2023 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 21, 23:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 21:57 UTC
Identified - MM7 queues are due to high traffic. Currently, we observe queues are decreasing.
We will continue to monitor and update on further improvements.

Jan 21, 18:34 UTC
Investigating - Ticket Number :: MNOC-45534
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 21 January 2023 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 21, 15:57 UTC
Resolved - This incident is resolved.

Incident Start Time: 2023-01-21 09:00 UTC
Incident End Time: 2023-01-21 10:00 UTC

Jan 21, 11:35 UTC
Monitoring - We are able to see improved behavior for Jersey Telnet as of 09:20 UTC. The network will be monitored to ensure stability.
Jan 21, 09:40 UTC
Investigating - We are currently observing delivery issues towards Jersey - Telnet

Incident Start Time: 2023-01-21 09:00 UTC

We will update as soon as we have more information.

Jan 21, 09:11 UTC
Jan 20, 2023
Resolved - Ticket Number :: MNOC-45523
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 January 2023 17:00 Hrs.
Incident End Date & Time (GMT) : 20 January 2023 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 20, 23:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 21:02 UTC
Investigating - Ticket Number :: MNOC-45523
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 January 2023 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 20, 17:40 UTC
Resolved - This incident is resolved.

Incident Start Time: 2023-01-20 11:12 UTC
Incident End Time: 2023-01-20 15:59 UTC

Jan 20, 19:32 UTC
Investigating - We are currently observing delivery issues towards Sweden - Telenor

Incident Start Time: 2023-01-20 11:12 UTC

We will update as soon as we have more information.

Jan 20, 12:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:30 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing emergency maintenance for Contact Pro NA - Database Server as follows.

Start time: 2023-01-20 (Friday) 09:30 AM UTC

Maintenance requires 5-10 min service break.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Jan 20, 09:07 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 2673

Start Date and Time (GMT):: 20 January 2023 05:00 Hrs.
End Date and Time (GMT) :: 20 January 2023 09:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 17, 02:53 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 2674

Start Date and Time (GMT):: 20 January 2023 04:00 Hrs.
End Date and Time (GMT) :: 20 January 2023 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a CMAS maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 17, 02:48 UTC
Jan 19, 2023
Resolved - Ticket Number :: MNOC-45507
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 January 2023 17:30 Hrs.
Incident End Date & Time (GMT) : 19 January 2023 21:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 19, 22:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 19:49 UTC
Investigating - Ticket Number :: MNOC-45507
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 January 2023 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 19, 17:49 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 UTC
Scheduled - United States - MMS10DLC Provider US has scheduled a maintenance.
Impact: Clients may observe delayed messages and DLRs for 10 DLC traffic towards T-Mobile US.

Maintenance start time: 2023-01-19 05:00 UTC
Maintenance end time: 2023-01-19 12:00 UTC

Jan 12, 10:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-01-19 09:00 UTC
End Time: 2023-01-19 12:00 UTC

Impact MMS: MMS US, MMS AU. We expect ninety minutes downtime. Messages will be queued and delivered post server reboot.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Jan 11, 14:33 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 04:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 15:53 UTC
Scheduled - AT&T Mobility US has scheduled a maintenance.
Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T.
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T.

Maintenance start time: 2023-01-19 04:00 UTC
Maintenance end time: 2023-01-19 12:00 UTC

Jan 10, 09:17 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-01-19 08:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Description: WhatsApp Business On-Premises API version upgrade. More details in official Meta documentation https://developers.facebook.com/docs/whatsapp/on-premises/changelog

Affected endpoint: us1.whatsapp.api.sinch.com

Jan 9, 10:14 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 09:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:01 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-10267

Start Date and Time (GMT):: 19 Jan 2023 07:00 Hrs.
End Date and Time (GMT):: 19 Jan 2023 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Message Manager: Not impacted

Description:`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application for new code release.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jan 18, 15:26 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 2672

Start Date and Time (GMT):: 19 January 2023 05:00 Hrs.
End Date and Time (GMT) :: 19 January 2023 09:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 17, 02:36 UTC
Resolved - Ticket Number :: MNOC-45495
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 January 2023 18:00 Hrs.
Incident End Date & Time (GMT) : 19 January 2023 01:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 19, 01:12 UTC
Identified - The MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing, we will continue to monitor and update on further improvements.

Jan 18, 22:34 UTC
Investigating - Ticket Number :: MNOC-45495
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18 January 2023 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 18, 18:07 UTC
Resolved - This incident has been resolved.

Incident start time: 2023-01-18 19:10 UTC
Incident end time: 2023-01-18 22:30 UTC

We appreciate your patience and apologize for any inconvenience during this period.
Please contact support@sinch.com should you require further information or assistance.

Jan 19, 00:05 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard, Dashboard.sinch.com.

Incident start time: 2023-01-18 19:10 UTC

Impact: Customers may not be able to use Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Please contact support@sinch.com should you require further information or assistance.

Jan 18, 19:36 UTC
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 04:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: CHG000008093990

Start Date and Time (GMT):: 18 January 2023 04:00 Hrs.
End Date and Time (GMT) :: 18 January 2023 12:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners AT&T Mobility in United States has informed us of a planned activity on their Bothell Nodes.
During the Maintenance Window, AT&T may temporarily drop your SMPP binds to a single node while the other nodes will remain intact.
Application retry mechanism will re-establish binds based on the interval set by partners.
DI Support teams and NGEAG Production Support will be in continuous touch with AT&T.
NGEAG Production Support team will be monitoring traffic before, during, and after completion of Maintenance Window

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 17, 17:29 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:00 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Type: Scheduled Maintenance - MMS
Previous Start Time: 2023-01-17 08:00 UTC
Previous End Time: 2023-01-17 11:00 UTC

New Start Time: 2023-01-18 08:00 UTC
New End Time: 2023-01-18 11:00 UTC

Impact MMS: MMS US. We expect 40 minutes downtime. Messages will be queued and delivered post server reboot.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jan 10, 17:07 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-01-17 08:00 UTC
End Time: 2023-01-17 11:00 UTC

Impact MMS: MMS US. We expect 40 minutes downtime. Messages will be queued and delivered post server reboot.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Jan 9, 09:26 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 09:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 UTC
Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: PCRSDI-10268

Start Date and Time (GMT):: 18 January 2023 07:00 Hrs
End Date and Time (GMT):: 18 January 2023 11:00 Hrs

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
No impact is expected during the maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jan 10, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 UTC
Scheduled - Dear customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance during the times specified below.

Start time: 2023-01-18 07.00 UTC
End time: 2023-01-18 09.00 UTC

Estimated impact: Momentary interruption of the service

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team

Jan 10, 18:26 UTC
Jan 17, 2023
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-17 11:30 UTC
Incident End Time: 2023-01-17 12:30 UTC

Jan 17, 14:24 UTC
Update - A fix has been implemented and we are monitoring the results.

Incident Start Time: 2023-01-17 11:30 UTC
Incident Resolution Time: 2023-01-17 12:30 UTC

Jan 17, 13:29 UTC
Monitoring - We are observing stable traffic since 12:33 UTC, and will monitor for any further discrepancies.
Jan 17, 13:26 UTC
Update - We are continuing to investigate this issue.
Jan 17, 12:41 UTC
Investigating - We are currently observing delivery issues towards Singapore - Singtel.

Impact: Delayed MT/MO, as well as missing/delayed delivery receipts.

We will update you as soon as we have more information.

Jan 17, 12:34 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 09:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10275

Start Date and Time (GMT):: 17 January 2023 09:00 Hrs.
End Date and Time (GMT):: 17 January 2023 12:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jan 12, 18:36 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 12:41 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-01-17 08:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Description: WhatsApp Business On-Premises API version upgrade. More details in official Meta documentation https://developers.facebook.com/docs/whatsapp/on-premises/changelog

Affected endpoint: eu1.whatsapp.api.sinch.com

Jan 9, 10:13 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:00 UTC
Scheduled - Dear customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance during the times specified below.

Start time: 2023-01-17 07.00 UTC
End time: 2023-01-17 10.00 UTC

Estimated impact: Momentary interruption of the service

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team

Jan 10, 18:25 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:00 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Type: Sinch Planned Maintenance: MMS
Previous Start Time: 2023-01-16 08:00 UTC
Previous End Time: 2023-01-16 10:00 UTC

New Start Time: 2023-01-17 08:00 UTC
New End Time: 2023-01-17 10:00 UTC

Impact MMS: MMS US, MMS AU. We expect 40 minutes downtime. Messages will be queued and delivered post server reboot.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jan 10, 17:01 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2023-01-16 08:00 UTC
End Time: 2023-01-16 10:00 UTC

Impact MMS: MMS US, MMS AU. We expect 40 minutes downtime. Messages will be queued and delivered post server reboot.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Jan 9, 09:20 UTC
Completed - PCRSDI-10267 RESCHEDULED

This Maintenance has been rescheduled , we will confirm the new timings once available through a new notification.

Impact:

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Message Manager: Not impacted

For more information , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jan 17, 04:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-10267

Start Date and Time (GMT):: 17 Jan 2023 02:00 Hrs.
End Date and Time (GMT):: 17 Jan 2023 06:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Message Manager: Not impacted

Description:`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application for new code release.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jan 10, 07:36 UTC
Resolved - This incident has been resolved.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 January 2023 17:40 Hrs.
Incident Start Date & Time (GMT) : 17 January 2023 02:49 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

Jan 17, 03:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 22:34 UTC
Investigating - Ticket Number :: MNOC-45451
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 January 2023 17:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 16, 18:03 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:32 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365

Start Date and Time (GMT):: 16 Jan 2022 18:30 Hrs.
End Date and Time (GMT) :: 17 Jan 2022 00:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for Airtel SMS Hub towards all destinations.
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 12, 12:11 UTC
Jan 16, 2023
Completed - The scheduled maintenance has been completed.
Jan 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 11, 13:37 UTC
Scheduled - Dear customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance during the times specified below.

Start time: 2023-01-16 18.00 UTC
End time: 2023-01-16 20.00 UTC

Estimated impact: Momentary interruption of the service

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com

Best Regards,
Sinch Team

Jan 10, 18:23 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2023-01-16 09:46 UTC
Incident End Time: 2023-01-16 15:56 UTC

Jan 16, 19:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 12:22 UTC
Investigating - We are currently observing delivery issues towards Ireland - Eir Telecom.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jan 16, 11:40 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 01:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing Contact Pro version upgrade as follows.

Start time: 2023-01-15 (Sunday) 1 AM UTC
End time: 2023-01-16 (Monday) 7 AM UTC

Maintenance requires two separate service breaks during the maintenance window.
Service breaks will last approximately 30 min and 5 min respectively.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Jan 10, 07:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 16:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing Contact Pro version upgrade as follows.

Start time: 2023-01-14 (Saturday) 4 PM UTC
End time: 2023-01-15 (Sunday) 10 PM UTC

Maintenance requires two separate service breaks during the maintenance window.
Service breaks will last approximately 30 min and 5 min respectively.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Jan 10, 07:57 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 16:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing Contact Pro version upgrade as follows.

Start time: 2023-01-14 (Saturday) 4 PM UTC
End time: 2023-01-15 (Sunday) 10 PM UTC

Maintenance requires two separate service breaks during the maintenance window.
Service breaks will last approximately 30 min and 5 min respectively.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Jan 10, 07:55 UTC
Jan 15, 2023
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 10:01 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing Contact Pro version upgrade as follows.

Start time: 2023-01-14 (Saturday) 10 AM UTC
End time: 2023-01-15 (Sunday) 4 PM UTC

Maintenance requires 30min service break during the maintenance window.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Jan 10, 07:56 UTC
Resolved - This incident has been resolved.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 January 2023 16:00 Hrs.
Incident Start Date & Time (GMT) : 15 January 2023 01:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

Jan 15, 02:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 00:01 UTC
Update - Dear customer,

MM7 queues are decreasing gradually.

NOC team is continuously monitoring & will update with further improvements.

Jan 14, 19:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 19:31 UTC
Investigating - Ticket Number :: MNOC-45425
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 January 2023 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 14, 16:33 UTC
Jan 14, 2023
Resolved - This incident has been resolved.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 January 2023 17:30 Hrs
Incident Start Date & Time (GMT) : 14 January 2023 01:30 Hrs

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

Jan 14, 02:04 UTC
Update - Dear customer,

MM7 queues are decreasing gradually.

NOC team is continuously monitoring & will update with further improvements.

Jan 13, 22:45 UTC
Identified - Dear customer,

NOC team is continuously monitoring & will update with further improvements.

Jan 13, 21:44 UTC
Investigating - Ticket Number :: MNOC-45411
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 January 2023 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 13, 18:04 UTC
Jan 13, 2023
Completed - The scheduled maintenance has been completed.
Jan 13, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 2666

Start Date and Time (GMT):: 13 January 2023 05:00 Hrs.
End Date and Time (GMT) :: 13 January 2023 09:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jan 6, 18:23 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 UTC
Scheduled - Verizon Wireless US has scheduled a maintenance.

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon Wireless US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon Wireless US

Maintenance start time: January 13th 2023 - 05:00 UTC
Maintenance end time: January 13th 2023 - 08:00 UTC

Jan 9, 10:11 UTC