DI MMS 365-MM7 | Enterprise Messaging | Potential delay in delivery of Multimedia Messages| TT#MNOC-44749
Investigating - Ticket Number :: MNOC-44749
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring team has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

We will continue to monitor and update on further improvements

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 4th December 2022 15:15 GMT.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification
Dec 04, 2022 - 15:28 UTC
10DLC Brand Registration Issue
Investigating - We are currently experiencing delays in Brand Registration between The Campaign Registry(TCR) and T-Mobile

Incident Start Time: 2022-11-29 (TBD)

Impact: Delayed Brand Registration between The Campaign Registry(TCR) and T-Mobile

We will update as soon as we have more information.
Dec 02, 2022 - 18:22 UTC
Conversation API - Messenger degradation
Identified - Meta has acknowledged the issue on their end with that has caused the outage with Messenger in the Americas.
Sinch is now waiting for their software update and will share further information as the situation develops.

Other channels supported using Conversation API are not impacted and remain operational.
Nov 03, 2022 - 00:38 UTC
Update - We are continuing to investigate this case, and will share further information as the situation develops.
Aug 16, 2022 - 14:03 UTC
Update - We are continuing to investigate this issue.
Aug 12, 2022 - 07:32 UTC
Investigating - All customers having Sinch Conversation API+Messenger service hosted in the Americas are service impacted due to connectivity with Meta Messenger app.

Sinch has reached out to Meta and requested their assistance to address this issue promptly on their end. Once the issue is resolved, this notification will be updated

Incident Start Time: 2022-08-11 09:45 UTC
Aug 11, 2022 - 17:11 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - Singapore - M1 Dec 5, 2022 18:00-21:00 UTC
M1 - Singapore has scheduled a maintenance.
Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2022-12-05 18:00 UTC
Maintenance end time: 2022-12-05 21:00 UTC
Posted on Dec 01, 2022 - 10:24 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Application Maintenance | PCR Number # PCRSDI-10195 Dec 6, 2022 02:00-06:00 UTC
Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-10195

Start Date and Time (GMT):: 06 Dec 2022 02:00 Hrs.
End Date and Time (GMT):: 06 Dec 2022 06:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager : Not Impacted
Report Manager : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance on our internal application.
No impact expected during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Nov 24, 2022 - 14:35 UTC
DI E-MAIL 365 | Enterprise Messaging | 3rd party Software Maintenance | Ref Number# NA Dec 6, 2022 06:00-10:00 UTC
Services :: DI E-MAIL 365
Ref Number :: NA

Start Date and Time (GMT):: 06 December 2022 06:00 Hrs
End Date and Time (GMT) :: 06 December 2022 10:00 Hrs

Impact:
Email traffic: No service impact is expected.

Description:
One of our E-MAIL 365 partners has informed us about their planned Software maintenance & upgrade work in their datacenters.
No traffic impact is expected during the planned work.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Nov 23, 2022 - 04:29 UTC
External Maintenance - Singapore - M1 Dec 6, 2022 18:00-21:00 UTC
M1 - Singapore has scheduled a maintenance.
Impact: Clients may experience intermittent delays throughout the maintenance window.

Maintenance start time: 2022-12-06 18:00 UTC
Maintenance end time: 2022-12-06 21:00 UTC
Posted on Dec 01, 2022 - 10:34 UTC
Customer Portal Routine Maintenance Dec 8, 2022 05:00-07:00 UTC
Update - Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Type: Customer Portal Routine Maintenance
Previous Start Time: 2022-11-24 05:00 UTC
Previous End Time: 2022-11-24 07:00 UTC

New Start Time: 2022-12-08 05:00 UTC
New End Time: 2022-12-08 07:00 UTC

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Nov 21, 2022 - 09:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2022-11-24 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Nov 07, 2022 - 10:25 UTC
DI SMS 365 | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-10211 Dec 8, 2022 07:00-11:00 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-10211

Start Date and Time (GMT):: 8 December 2022 07:00 Hrs
End Date and Time (GMT):: 8 December 2022 11:00 Hrs

Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 29, 2022 - 23:57 UTC
DI SMS 365 | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-10212 Dec 15, 2022 07:00-11:00 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-10212

Start Date and Time (GMT):: 15th December 2022 07:00 Hrs
End Date and Time (GMT):: 15th December 2022 11:00 Hrs

Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 30, 2022 - 00:26 UTC
System Metrics Month Week Day
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Dec 4, 2022
Delivery Issue Netherlands - T-Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2022-12-04 01:10 UTC
Incident End Time: 2022-12-04 15:15 UTC
Dec 4, 15:55 UTC
Update - We are continuing to investigate this issue.
Dec 4, 12:39 UTC
Investigating - We are currently observing delivery issues towards Netherlands - T-Mobile

Incident Start Time: 2022-12-04 01:10 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update you as soon as we have more information.
Dec 4, 07:24 UTC
Dec 3, 2022
DI SMS 365 | Enterprise Messaging | Message Manager Application Maintenance | PCR Number #PCRSDI-10216
Completed - The scheduled maintenance has been completed.
Dec 3, 19:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10216

Start Date and Time (GMT):: 03 December 2022 18:00 Hrs
End Date and Time (GMT):: 03 December 2022 22:00 Hrs

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Message Manager Web UI will not be accessible during upgrade
Report Manager: Not Impacted

Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager Web UI would be inaccessible during this period and therefore, we recommend our customers to schedule their campaigns either prior or after the maintenance window.

All campaign messages sent during the maintenance window would be queued and delivered with delay.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Nov 29, 07:27 UTC
Delivery Issue Iraq - Asia Cell
Resolved - This incident has been resolved.

Incident Start Time: 2022-12-03 10:55 UTC
Incident End Time: 2022-12-03 12:25 UTC
Dec 3, 13:05 UTC
Investigating - We are currently observing delivery issues towards Asia Cell Iraq.

Incident Start Time: 2022-12-03 10:55 UTC

Impact: Clients may observe delayed or failed MTs and MOs towards and from Asia Cell Iraq

We will update you as soon as we have more information.
Dec 3, 11:52 UTC
DI MMS 365-MM7 | Enterprise Messaging | Potential delay in delivery of Multimedia Messages| TT# MNOC-44722
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 2nd Dec 2022 17:25 GMT.
Incident End Date & Time (GMT) : 3rd Dec 2022 05:30 GMT.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Dec 3, 05:36 UTC
Monitoring - Ticket Number :: MNOC-44722
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring team has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

We will continue to monitor and update on further improvements

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 2nd Dec 2022 17:25 GMT.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Dec 2, 17:36 UTC
Dec 2, 2022
External Maintenance - United States - AT&T
Completed - The scheduled maintenance has been completed.
Dec 2, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:01 UTC
Scheduled - We are writing to inform you that AT&T - US is conducting an extended maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2022-11-30 05:00 UTC
End Time: 2022-12-02 18:30 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code/10DLC SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code/10DLC SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code/10DLC SMS and MMS DLR traffic from AT&T

If for any reason, the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Nov 29, 07:38 UTC
Delivery Issue Jersey - Telnet
Resolved - This incident has been resolved.

Incident Start Time: 2022-12-02 09:15 UTC
Incident End Time: 2022-12-02 13:02 UTC
Dec 2, 13:05 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Jersey Telnet network.

Incident Start Time: 2022-12-02 09:15 UTC

We will update you as soon as we have more information.
Dec 2, 11:58 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: 2649
Completed - The scheduled maintenance has been completed.
Dec 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 2649

Start Date and Time (GMT):: 02 December 2022 05:00 Hrs.
End Date and Time (GMT) :: 02 December 2022 11:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in United States has advertised of conducting a Maintenance work.
During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Nov 23, 21:40 UTC
Calling Degradation - Brazil
Resolved - This incident has been resolved.

Incident Start Time: 2022-12-01 12:00 UTC
Incident End Time: 2022-12-01 13:45 UTC
Dec 2, 06:25 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards Brazil.

Incident start time: 2022-12-01 12:00 UTC
Incident end time: 2022-12-01 13:45 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Dec 1, 14:09 UTC
Dec 1, 2022
DI MMS 365-MM7 | Enterprise Messaging | Potential delay in delivery of Multimedia Messages| TT# MNOC-44695
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 1st Dec 2022 17:40 GMT
Incident End Date & Time (GMT) : 1st Dec 2022 22:00 GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Dec 1, 22:39 UTC
Investigating - Ticket Number :: MNOC-44695
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring team has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

We will continue to monitor and update on further improvements

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 1st Dec 2022 17:40 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Dec 1, 17:55 UTC
Delivery Issue Jersey - Telnet
Resolved - This incident has been resolved.

Incident Start Time: 2022-12-01 08:56 UTC
Incident End Time: 2022-12-01 11:32 UTC
Dec 1, 13:23 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Jersey Telnet network.

Incident Start Time: 2022-12-01 08:56 UTC

We will update you as soon as we have more information.
Dec 1, 10:09 UTC
External Maintenance - T-Mobile - US
Completed - The scheduled maintenance has been completed.
Dec 1, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 09:00 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2022-12-01 09:00 UTC
Maintenance end time: 2022-12-01 12:00 UTC
Nov 30, 19:28 UTC
DI SMS 365(iSMS) | Operator Services | Potential delay in delivery of MO, MT and DLR Traffic | TT#MNOC-44690
Resolved - Ticket Number :: MNOC-44690
Services:: DI SMS 365(iSMS)

Description ::
Our internal monitoring has alerted to an incident, we observed potential delay in delivery for MO & MT messages within iSMS platform for brief period of time.
Few of our customer connected to iSMS platform via SMPP may have observed potential delay in delivery for MO & MT messages during the incident


Impact ::
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification : No Impact
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 01 Dec 2021 10:00 Hrs
Incident End Date & Time (GMT) : 01 Dec 2021 11:00 Hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Dec 1, 11:13 UTC
MMS platform disturbance
Resolved - This incident has been resolved.

Incident Start time: 2022-11-30 16:30 UTC
Incident End time: 2022-12-01 04:40 UTC

If you have any further questions, feel free to reach out to support@sinch.com
Dec 1, 04:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 03:17 UTC
Investigating - We are currently observing issues with our MMS Platform.

We are working on resolving this issue and will provide further updates.
Dec 1, 01:48 UTC
Sinch Maintenance - Updated SSL Certificates: Mblox EU SMPP
Completed - The scheduled maintenance has been completed.
Dec 1, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-12-01 00:00 UTC
End Time: 2022-12-01 01:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the Mblox Legacy Gateway hosts below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

ssl-smpp.eu1.mblox.com
ssl-smpp.eu2.mblox.com
smpp1.mblox.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ErwmeQcgSxNGkK8oVqA_NOIBu0a5QeDAckQ_VR-OHhnQzg

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 16, 21:10 UTC
Nov 30, 2022
DI MMS 365-MM7 | Enterprise Messaging | Potential delay in delivery of Multimedia Messages| TT# MNOC-44673
Resolved - This incident has been resolved.
Nov 30, 23:47 UTC
Monitoring - Ticket Number :: MNOC-44673
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring team has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

We will continue to monitor and update on further improvements

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 30th Nov 2022 17:50 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Nov 30, 18:08 UTC
Delivery Issue - Mobiom Mongolia
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-29 15:40 UTC
Incident End Time: 2022-11-30 08:00 UTC
Nov 30, 14:29 UTC
Investigating - We are currently observing delivery issues towards Mobicom Mongolia.

Incident Start Time: 2022-11-29 15:40 UTC

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Mobicom network in Mongolia.
Nov 29, 17:36 UTC
Delivery issues - UK
Resolved - This incident has been resolved.

Start time: 2022-11-30 08:55 UTC
End time: 2022-11-30 11:00 UTC
Nov 30, 12:27 UTC
Update - We are continuing to monitor for any further issues.
Nov 30, 11:31 UTC
Monitoring - Dear clients,

We are writing to inform you that we have been experiencing delivery issues towards UK causing queues on our side towards all carriers.

Start time: 2022-11-30 08:55 UTC
End time: 2022-11-30 11:00 UTC

Impact MT/DR: Clients may observe delayed MT/DR towards/from UK. Messages with a short validity period may have failed during the time-period

Impact MO: No impact

We apologize for any inconvenience caused.

Sincerely,
Sinch
Nov 30, 11:25 UTC
External Maintenance - United States - MMS10DLC Provider
Completed - The scheduled maintenance has been completed.
Nov 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:01 UTC
Scheduled - We are writing to inform you that our 10DLC Provider has scheduled a maintenance on their platform at the below times.

Maintenance start time: 2022-11-30 05:00 UTC
Maintenance end time: 2022-11-30 12:00 UTC

Impact: Customers may experience increased MO/MT/DLR MMS10DLC latency towards AT&T and Verizon during the maintenance window.

On behalf of our 10DLC Provider we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 24, 10:02 UTC
Sinch Maintenance - Updated SSL Certificates: Mblox US Redhot XML
Completed - The scheduled maintenance has been completed.
Nov 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 10:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-11-30 10:00 UTC
End Time: 2022-11-30 11:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the Mblox Legacy Gateway hosts below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

xml.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ErwmeQcgSxNGkK8oVqA_NOIBu0a5QeDAckQ_VR-OHhnQzg

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 16, 21:08 UTC
Sinch Maintenance - Updated SSL Certificates: smpp.mt.us.mblox.com & smpp.psms.us.mblox.com
Completed - The scheduled maintenance has been completed.
Nov 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 10:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-11-30 10:00 UTC
End Time: 2022-11-30 11:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the Mblox Legacy Gateway hosts below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

smpp.mt.us.mblox.com
smpp.psms.us.mblox.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/ErwmeQcgSxNGkK8oVqA_NOIBu0a5QeDAckQ_VR-OHhnQzg

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 16, 21:04 UTC
Sinch Maintenance - Update SSL Certificates on US3 site
Completed - The scheduled maintenance has been completed.
Nov 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:01 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-11-30 09:00 UTC
End Time: 2022-11-30 10:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the US3 site FQDNS below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

us3.httplookup.api.sinch.com
us3.smpp.api.sinch.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Ei1Bj4Dq1NdLtI7sBpiae08BGDE57TKXLeSbdnZqfGhphw

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 25, 07:11 UTC
Sinch Maintenance - SSL Certificate Renewal and Installation - EU REST
Completed - The scheduled maintenance has been completed.
Nov 30, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificate for the REST API Gateway during the times specified below.

Start Time: 2022-11-30 08:00 UTC
End Time: 2022-11-30 09:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Update

Impact: Clients connecting to the REST API Gateway host below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

eu1.sms.api.sinch.com
eu2.sms.api.sinch.com
eu.sms.api.sinch.com

Download Updated SSL Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EtB6WxB3XO1Hi2zl2THy1l0Bq1TLTUoFgVlSy3aGbDQCxg

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 24, 12:57 UTC
DI MMS 365-MM7 | Enterprise Messaging | Potential delay in delivery of Multimedia Messages| TT# MNOC-44647
Resolved - This incident has been resolved.
Nov 30, 00:59 UTC
Update - Dear Client,

We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress. We are continuing to investigate this issue.
Nov 29, 21:30 UTC
Investigating - Ticket Number :: MNOC-44647
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Tue Nov 29 17:30 GMT 2022

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Nov 29, 17:57 UTC
Nov 29, 2022
Delivery Issue PK - Jazz-PK
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-29 15:57 UTC
Incident End Time: 2022-11-29 20:50 UTC
Nov 29, 21:46 UTC
Investigating - We are currently observing delivery issues towards PK - Jazz-PK

Incident Start Time: 2022-11-29 15:57 UTC

We will update as soon as we have more information.
Nov 29, 16:38 UTC
Sinch Maintenance - Update SSL Certificates on EU1 site
Completed - The scheduled maintenance has been completed.
Nov 29, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 10:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-11-29 10:00 UTC
End Time: 2022-11-29 11:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the EU1 site FQDNS below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

eu1.httplookup.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.smpp.api.sinch.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvXwAGKdb2dDlsPhU_uh0mUBq-JwMdlXeyQsrCcB18WNrw

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 24, 10:04 UTC
WhatsApp Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Nov 29, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-11-29 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Nov 1, 09:47 UTC
Sinch Maintenance - Update SSL Certificates on EU3 site
Completed - The scheduled maintenance has been completed.
Nov 29, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-11-29 09:00 UTC
End Time: 2022-11-29 10:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the EU3 site FQDNS below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

eu3.httplookup.api.sinch.com
eu3.httpsms.api.sinch.com
eu3.smpp.api.sinch.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvXwAGKdb2dDlsPhU_uh0mUBq-JwMdlXeyQsrCcB18WNrw

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 24, 10:12 UTC
DI E-MAIL 365 | Enterprise Messaging | 3rd party Software Maintenance | Ref Number# NA
Completed - The scheduled maintenance has been completed.
Nov 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 UTC
Update - Services :: DI E-MAIL 365
Ref Number :: NA

Start Date and Time (GMT):: 29 November 2022 06:00 Hrs.
End Date and Time (GMT) :: 29 November 2022 10:00 Hrs.


Impact:
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Email traffic: No service impact is expected.


Description:
One of our partners has informed us about their planned activity on their Standby EU datacenter.
No traffic impact is expected during the planned work.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 15, 12:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 12:28 UTC
Scheduled - Services :: DI E-MAIL 365
Ref Number :: NA

Start Date and Time (GMT):: 29 November 2022 06:00 Hrs.
End Date and Time (GMT) :: 29 November 2022 10:00 Hrs.


Impact:
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Email traffic: No service impact is expected.


Description:
One of our partners has informed us about their planned activity on their Standby EU datacenter.
No traffic impact is expected during the planned work.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 15, 13:20 UTC
Sinch Maintenance - Update SSL Certificates on EU4 site
Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to replace the SSL certificate for the below mentioned FQDNs during the times specified below.

Start Time: 2022-11-29 08:00 UTC
End Time: 2022-11-29 09:00 UTC

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Impact: Clients connecting to the EU4 site FQDNS below via TLS will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.

eu4.httpsms.api.sinch.com
eu4.smpp.api.sinch.com

Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EvXwAGKdb2dDlsPhU_uh0mUBq-JwMdlXeyQsrCcB18WNrw

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Nov 24, 10:26 UTC
WhatsApp Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-11-29 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Nov 1, 09:46 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-44619
Resolved - Ticket Number :: MNOC-44619
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 November 2022 16:40 Hrs.
Incident End Date & Time (GMT) : 29 November 2022 02:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 29, 02:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 02:16 UTC
Investigating - Ticket Number :: MNOC-44619
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 Nov 2022 16:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 28, 16:59 UTC
Nov 28, 2022
Delivery Issue - T-Mobile US 10DLC & Shortcode MMS
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-28 16:40 UTC
Incident End Time: 2022-11-28 18:25 UTC
Nov 28, 21:00 UTC
Investigating - We are currently experiencing delivery issues for MMS towards T-Mobile US network (including Sprint and Metro by T-Mobile) on our 10DLC and Shortcode products.

Incident Start Time: 2022-11-28 16:40 UTC

Impact: Delayed MMS MTs and Delivery Receipts

We will update as soon as we have more information.
Nov 28, 18:00 UTC
External Maintenance - United States - MMS10DLC Provider
Completed - The scheduled maintenance has been completed.
Nov 28, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 UTC
Scheduled - We are writing to inform you that our 10DLC Provider has scheduled a maintenance on their platform at the below times.

Maintenance start time: 2022-11-29 06:00 UTC
Maintenance end time: 2022-11-29 12:00 UTC

Impact: Customers may experience increased MO/MT/DLR MMS10DLC latency towards AT&T and Verizon during the maintenance window.

On behalf of our 10DLC Provider we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Nov 24, 09:54 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44603
Resolved - Ticket Number :: MNOC-44603
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 27 November 2022 23:00 Hrs.
Incident End Date & Time (GMT) : 28 November 2022 00:40 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Nov 28, 01:14 UTC
Investigating - Ticket Number :: MNOC-44603
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 27 November 2022 23:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 27, 23:18 UTC
Nov 27, 2022
Delivery Issue - Claro Brazil
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-27 04:25 UTC
Incident End Time: 2022-11-27 10:04 UTC
Nov 27, 10:51 UTC
Update - We are continuing to investigate this issue.
Nov 27, 08:25 UTC
Investigating - We are currently observing delivery issues towards Claro Brazil.

Incident Start Time: 2022-11-27 04:25 UTC

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

We will update as soon as we have more information.
Nov 27, 05:07 UTC
DI SMS 365 | Enterprise Messaging | Potential delay in delivery of MO, MT & DLR traffic towards multiple MTN networks | TT# NA
Resolved - This incident has been resolved.
Nov 27, 09:10 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Some of our partners are observing delivery issue towards multiple MTN networks.
Some of our customers might face Delivery degradation with inconsistent delivery of traffic into multiple MTN networks.
We are working with our internal support groups and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 27 November 2022 04:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Nov 27, 05:41 UTC
Nov 26, 2022
Delivery Issue United States - T-Mobile Short Code MMS
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-25 16:00 UTC
Incident End Time: 2022-11-25 23:45 UTC
Nov 26, 19:47 UTC
Investigating - We are currently experiencing delivery issues for MMS towards T-Mobile US network (including Sprint and Metro by T-Mobile) on Short Code.

Incident Start Time: 2022-11-25 16:00 UTC

Impact: Delayed MMS MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Nov 25, 18:24 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-44562
Resolved - This incident has been resolved.
Nov 26, 10:30 UTC
Monitoring - MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing. We will continue to monitor and update on further improvements.
Nov 26, 08:19 UTC
Identified - MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing. We will continue to monitor and update on further improvements.
Nov 26, 03:32 UTC
Investigating - Ticket Number :: MNOC-44562
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 25 November 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 25, 17:07 UTC
Nov 25, 2022
Delivery Issue United States - T-Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-25 15:59 UTC
Incident End Time: 2022-11-25 20:10 UTC
Nov 25, 20:39 UTC
Update - We are continuing to investigate this issue.
Nov 25, 17:10 UTC
Update - We are continuing to investigate this issue.
Nov 25, 17:02 UTC
Investigating - We are currently observing delivery issues towards the United States - T-Mobile.

Incident Start Time: 2022-11-25 15:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Nov 25, 17:01 UTC
Emergency change - EU REST
Resolved - No disruptions have been observed since our previous update. This emergency change will now be closed.
Nov 25, 14:27 UTC
Monitoring - Our changes have been successfully completed. We are currently monitoring the performance of the API.
Nov 25, 13:12 UTC
Investigating - We are currently conducting emergency changes to the back-end of our EU REST API to ensure the stability of the API.
Clients may experience short service interruptions, but we do not expect any impact moving forward.
Nov 25, 11:36 UTC
REST API - EU region
Resolved - There has been no impact since our last update.
The issue was caused by back-end capacity.
Once the limit was hit, no new traffic was accepted by the API.
Internally queued traffic was being processed and forwarded throughout the duration of the incident.
We have permanently increased the capacity to ensure no further service interruptions.

Impact: Clients may have experienced issues connecting to eu.sms.api.sinch.com/xms for the duration of the incident.

Incident start time: 2022-11-25 10:27 UTC
Incident end time: 2022-11-25 10:41 UTC

Please accept our apologies for any inconvenience caused.
Nov 25, 11:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 10:46 UTC
Investigating - We are currently experiencing an issue with our EU REST API. Our engineers are currently investigating.
Nov 25, 10:35 UTC
Delivery issues - Ooredoo Tunisia
Resolved - This incident has been resolved.
Nov 25, 08:57 UTC
Update - We are continuing to monitor for any further issues.
Nov 24, 19:12 UTC
Monitoring - Due to connection issues with one of our signalling carriers we have observed delivery issues towards Ooredoo Tunisia.
Traffic has been re-routed from 15:42 UTC and performance to this network is stable since.

Incident start time: 2022-11-24 14:42 UTC
Incident end time: 2022-11-24 15:42 UTC

Impact: Clients may have experienced delays or failed MTs towards Ooredoo Tunisia during the incident time.
Nov 24, 16:57 UTC
Nov 24, 2022
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44548
Resolved - Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal state on further monitoring.
Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 24 November 2022 17:05 Hrs.
Incident End Date & Time (GMT) : 24 November 2022 22:20 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Nov 24, 23:50 UTC
Identified - Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are actively monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Nov 24, 18:47 UTC
Investigating - Ticket Number :: MNOC-44548
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 24 November 2022 17:05 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 24, 17:29 UTC
EU3 site - Brief connection drop
Resolved - We have experienced a brief network disturbance in our EU3 site. Customers may have experienced difficulties connecting to EU3 during this disturbance.
In addition, clients may have experienced a slightly higher message delay towards the following destinations:
Singapore, Ooredoo Tunisia, Etisalat Egypt, Polkomtel Poland, AsiaCell Iraq.

Incident start time: 2022-11-24 13:57 UTC
Incident end time: 2022-11-24 14:08 UTC
Nov 24, 14:00 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T Mexico
Completed - The scheduled maintenance has been completed.
Nov 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): : 24 Nov 2022 05:00 Hrs.
End Date and Time (GMT) :: 24 Nov 2022 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 17, 15:04 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44536
Resolved - This incident has been resolved.
Nov 24, 05:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 03:34 UTC
Investigating - Ticket Number :: MNOC-44536
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 November 2022 02:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 24, 02:33 UTC
Nov 23, 2022
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44531
Resolved - All the MM7 queues are cleared and issue has been resolved.

Incident Start Date & Time (GMT) : 23 November 2022 18:20 Hrs.
Incident End Date & Time (GMT) : 23 November 2022 21:55 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 23, 22:05 UTC
Investigating - Ticket Number :: MNOC-44531
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 November 2022 18:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 23, 18:27 UTC
DI LTE 365 | Operator Services | System Maintenance | Software Upgrade on DRA 202 | INC000008733199
Completed - The scheduled maintenance has been completed.
Nov 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 UTC
Scheduled - Services :: DI LTE 365

Start Date and Time (GMT):: 23 Nov 2022 18 :00 Hrs
End Date and Time (GMT) :: 23 Nov 2022 22:00 Hrs

Impact
DI LTE 365: No service impact expected due to redundancy

Description:
This is a courtesy notification to inform you that software upgrade has been scheduled on the DRA 202. This activity will not have any service impact, but customers might experience minimum intermittent interruptions.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Nov 3, 13:21 UTC
Site EU3 - Degradation
Resolved - Dear Client,

We are writing to inform you that this incident has now been resolved.

Incident Start Time: 2022-11-23 04:00 UTC
Incident Restoration Time: 2022-11-23 04:10 UTC
Incident End Time: 2022-11-23 04:10 UTC

We appreciate your patience and apologize for any inconvenience experienced while we worked on the issue.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Nov 23, 14:55 UTC
Monitoring - We are currently observing stable performance on our EU3 site.

Incident Start time: 2022-11-23 04:00 UTC
Incident End Time: 2022-11-23 04:10 UTC

We will continue to monitor this situation.

Please contact support if you have any questions.
Nov 23, 04:29 UTC
Investigating - We are currently investigating a connectivity issue on our EU3 site.

Please contact support if you have any questions.
Nov 23, 04:18 UTC
External Maintenance - United States - AT&T 10DLC
Completed - The scheduled maintenance has been completed.
Nov 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 UTC
Scheduled - We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2022-11-23 06:00 UTC
End Time: 2022-11-23 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed 10DLC SMS and 10DLC MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed 10DLC SMS and 10DLC MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed 10DLC SMS and 10DLC MMS DLR traffic from AT&T

If for any reason, the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Nov 16, 06:42 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T Mexico
Completed - The scheduled maintenance has been completed.
Nov 23, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 13:56 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): : 23 Nov 2022 05:00 Hrs.
End Date and Time (GMT) :: 23 Nov 2022 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on their VPN network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 16, 13:56 UTC
Conversation API Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-11-23 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Nov 1, 09:49 UTC
Conversation API Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
Nov 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-11-23 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Nov 1, 09:49 UTC
DI SMS 365 (iSMS) | Enterprise Messaging & Operator Services | Application Maintenance | PCR Number# PCRSDI-10198
Completed - The scheduled maintenance has been completed.
Nov 23, 04:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:01 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10198

Start Date and Time (GMT):: 23 Nov 2022 03:00 Hrs.
End Date and Time (GMT):: 23 Nov 2022 05:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Nov 17, 17:41 UTC
Delivery Report Issue: Canada
Resolved - We have observed issues a portion of delivery reports for messages submitted towards Canada have been lost. Kindly note that this incident has now been resolved, per the timestamps below.

Incident Start Time: 2022-11-23 02:00 AM UTC
Incident End time: 2022-11-23 03:10 AM UTC

Should you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Nov 23, 03:54 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44509
Resolved - Ticket Number :: MNOC-44509
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 November 2022 20:45 Hrs.
Incident End Date & Time (GMT) : 23 November 2022 00:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Nov 23, 01:25 UTC
Investigating - Ticket Number :: MNOC-44509
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 November 2022 20:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 22, 21:23 UTC
Nov 22, 2022
External Maintenance - Singapore - M1
Completed - The scheduled maintenance has been completed.
Nov 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:01 UTC
Scheduled - M1 - Singapore has scheduled a maintenance.

Impact: Clients may experience failed or delayed MTs and MOs during the maintenance period.

Maintenance start time: 18:00 UTC
Maintenance end time: 21:00 UTC
Nov 16, 12:37 UTC
Delivery Issue France - Orange
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-22 11:43 UTC
Incident End Time: 2022-11-22 13:08 UTC
Nov 22, 13:46 UTC
Update - We are continuing to investigate this issue.
Nov 22, 12:29 UTC
Investigating - We are currently observing delivery issues towards France Orange.

Incident Start Time: 2022-11-22 11:43 UTC

We will update as soon as we have more information.
Nov 22, 12:09 UTC
DI LTE 365 & DI GRX 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000009008050
Completed - The scheduled maintenance has been completed.
Nov 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI LTE 365 & DI GRX 365
Ref Number :: INC000009008050

Start Date and Time (GMT):: 22 November 2022 07:00 Hrs.
End Date and Time (GMT) :: 22 November 2022 09:00 Hrs.

Impact:
BGP session will go down during the activity (downtime no more than 20 minutes). This will only affect diameter to the below mentioned peers.

Description:
Our partner has informed us about the planned network maintenance in Ashburn on peerings with: Telefonica, Comfone, DTAG, TNSI, TATA, iBasis.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Nov 22, 06:43 UTC
DI Live Link 365 | Enterprise Messaging | Network Maintenance | PCR Number # PCRSDI-10196
Completed - The scheduled maintenance has been completed.
Nov 22, 08:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 UTC
Scheduled - Services :: DI Live Link 365
PCR Number :: PCRSDI-10196

Start Date and Time (GMT):: 22 November 2022 07:00 Hrs.
End Date and Time (GMT):: 22 November 2022 10:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: No impact expected
Mobile Originated (MO) Traffic: No impact expected
DR Notification: No impact expected

Description:
Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal network.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com for Enterprise Messaging.
Nov 15, 17:17 UTC
Nov 21, 2022
Delivery Issue Singapore - StarHub
Resolved - This incident has been resolved.

Incident Start Time: 2022-11-21 09:21 UTC
Incident End Time: 2022-11-21 17:00 UTC
Nov 21, 17:38 UTC
Investigating - We are currently observing delivery issues towards Singapore - StarHub.

Incident Start Time: 2022-11-21 09:21 UTC

We will update as soon as we have more information.
Nov 21, 10:05 UTC
External Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:01 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance Start time: 2022-11-21 02:00 UTC
Maintenance End time: 2022-11-21 12:00 UTC
Nov 19, 09:25 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44457
Resolved - Ticket Number :: MNOC-44457
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 November 2022 16:00 Hrs.
Incident End Date & Time (GMT) : 21 November 2022 02:45 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Nov 21, 02:51 UTC
Identified - MM7 queues built within our platform are due to high traffic.
Currently, queues are decreasing. We will continue to monitor and update on further improvements.
Nov 21, 01:34 UTC
Investigating - Ticket Number :: MNOC-44457
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 November 2022 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Nov 20, 16:26 UTC
Nov 20, 2022
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