Investigating - Dear client,

We are writing to inform you that we are currently observing MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network.

Incident Start Time: 07:42 2022-01-18 UTC
Incident End Time: TBA

Impact: Clients will experience MT and DLR delays and or failures towards GrameenPhone - Bangladesh.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 18, 08:15 UTC
Investigating - Dear client,

We are writing to inform you of a degradation affecting the Analytics section of https://dashboard.sinch.com. Please note that Message search is not affected.

Incident Start Time: 2021-01-11 18:50 UTC
Incident End Time: TBD

Impact: Clients will be presented with lower than actual volumes under SMS, Analytics.

We thank you for your patience while we are working to resolve this matter. Please contact support@sinch.com should you require further information or assistance.
Jan 18, 08:06 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Ufone, Pakistan.

Incident Start Time: 2022-01-17 23:10 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/DR towards/from Ufone, Pakistan.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jan 18, 06:58 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 18, 01:10 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 17, 21:11 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 17, 18:21 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 17, 14:48 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 16, 22:42 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 16, 19:27 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 16, 00:26 UTC
Update - We are continuing to investigate this issue.
Jan 15, 17:36 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue with Teletok in Tokelau .
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 15-Jan-2022 10:55Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 15, 11:26 UTC
Update - We are continuing to investigate this issue.
Dec 15, 10:21 UTC
Update - We are continuing to investigate this issue.
Dec 8, 21:42 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery issue with AT&T Mobility in United States.
• Some of our customers may observe potential delay in delivery of DR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08 Dec 2021 14:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 8, 15:00 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Degraded Performance
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - EU Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Degraded Performance
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Degraded Performance
Customer Support ? Operational
2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Services :: DI SMS 365
PCR Number :: PSD-9475

Start Date and Time (GMT):: 18 Jan 2022 15:00 GMT
End Date and Time (GMT):: 18 Jan 2022 17:00 GMT

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 13, 14:12 UTC
Migration Notification
Services :: DI SMS 365

Start Date and Time (GMT):: 18th Jan 2022 15:00 Hrs.
End Date and Time (GMT):: 28th Jan 2022 16:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for ClearSky.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 12, 16:03 UTC
Services :: DI SMS 365
Ref Number :: 2494

Start Date and Time (GMT):: 19 January 2022 05:00 Hrs.
End Date and Time (GMT) :: 19 January 2022 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 12, 02:27 UTC
Services :: DI SMS 365
PCR Number :: PSD-9481

Start Date and Time (GMT):: 19 Jan 2022 9:30 GMT
End Date and Time (GMT):: 19 Jan 2022 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Report Manager : Not Impacted
Others: CMP Portal Inaccessible

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 18, 07:45 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2022-01-20 04:00 UTC
End Time: 2022-01-20 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Dec 17, 13:34 UTC
Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 21 January 2022 05:00 Hrs.
End Date and Time (GMT) :: 21 January 2022 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 13, 16:50 UTC
Migration Notification
Services :: DI SMS 365

Start Date and Time (GMT):: 24th Jan 2022 5:00 Hrs.
End Date and Time (GMT):: 7th Mar 2022 6:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: minimal impact
Message Manager: Not Applicable
Report Manager : Not Applicable

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for AT&T US short codes .

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 12, 16:03 UTC
WhatsApp Routine Maintenance - EU Jan 25, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-01-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Jan 3, 09:23 UTC
Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.

sms.api.sinch.com
and
us.sms.api.sinch.com



Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Start Time: 2022-01-25 09:00 UTC

End Time: 2022-01-25 11:00 UTC


Impact: Clients connecting to the listed US Nova and http Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.



sms.api.sinch.com
and
us.sms.api.sinch.com



Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhTMDVnCNaxOgXgpCNYXxu0BtHuAIPkx46afXw_U-qFv5A?e=r9KVbR



We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
effects : Messaging API - US (HTTP, REST).
Posted on Jan 15, 20:03 UTC
WhatsApp Routine Maintenance - US Jan 25, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-01-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Jan 3, 09:25 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches

Start Time: 2022-01-26 07:00 UTC
End Time: 2022-01-26 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch
Posted on Jan 7, 07:15 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-01-26 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 3, 09:20 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer fail over.


Start time: 2022-01-26 08:00 UTC
End time: 2022-01-26 09:00 UTC

Affected Site: CA1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch
Posted on Jan 7, 07:13 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-01-26 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 3, 09:21 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2022-01-27 04:00 UTC
End Time: 2022-01-27 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Dec 17, 13:39 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2022-01-27 06:00 UTC to 08:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jan 7, 07:20 UTC
Services :: DI SMS 365 (SMSx) & DI MMS 365 (MM7)
PCR Number :: PSD-9458

Start Date and Time (GMT):: 27 Jan 2022 07:00 Hrs.
End Date and Time (GMT):: 27 Jan 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
`
Digital Interconnect has scheduled a planned network maintenance to carry out migration activities on the internal application. During the activity all the production traffic will failover to secondary link.
During failover customer may experience high latency/disconnect for brief period.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 14, 17:27 UTC
We will be performing a scheduled maintenance at our AU and BR sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer fail over.

Start time: 2022-01-27 15:00 UTC
End time: 2022-01-27 16:00 UTC

Affected Site: AU1 and BR1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch
Posted on Jan 7, 07:10 UTC
Services :: DI GRX 365
PCR Number :: PSD-9466

Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the GRX Services.
Sinch will be shutting down its GRX peering with IP 202.79.200.1 in Singapore Equinix as part of the router decommissioning.

Impact Statement: This will not impact the peering traffic you have with Sinch as you should have already connected to Sinch's other two GRX peering routers with IPs 202.79.200.63 and 202.79.200.64 in Singapore Equinix.

Even though we do not expect any service impact from this change, we kindly request that you keep the configuration of the shutdown BGP session for at least a month just in case the unexpected happens and we need to bring it back up for some reason.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:05 UTC
Services :: DI LTE 365
PCR Number :: PSD-9466

Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the LTE Services.
Sinch will be shutting down its LTE peering with IP 202.79.198.8 in Singapore Equinix as part of the router decommissioning.

Impact Statement: Intermittent connectivity to Sinch LTE DRAs [101, 102, 201, 202] during this time, but it will not impact the peering traffic you have with Sinch as you should have already connected to Sinch other two LTE peering routers with IPs 202.79.198.45 and 202.79.198.46 in Singapore Equinix.

Even though we do not expect any service impact from this change, we kindly request that you keep the configuration of the shutdown BGP session for at least a month just in case the unexpected happens and we need to bring it back up for some reason.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:06 UTC
Services :: DI MMX 365
PCR Number :: PSD-9466

Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the GRX/IPX Services.

Impact Statement: Experience intermittent connectivity to Sinch MMX Hubs [194.6.14.219, 194.6.13.226] during this time, and we will do our best to minimise the impact on your production traffic.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:01 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

Affected site: US
Start Time: 2022-01-31 10:00 UTC
End Time: 2022-01-31 12:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.

These are the ciphers that will be allowed.
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384


In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Internal Maintenance - Dashboard Feb 3, 05:00-07:00 UTC
Dear Client,

We are writing to inform you that we will be performing a scheduled maintenance on dashboard.sinch.com on the time specified below

Maintenance window: 2022-02-03 05:00 UTC to 2022-02-03 07:00 UTC

Impact: dashboard.sinch.com may experience issues connecting to the site or its components.

We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jan 17, 15:26 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

Affected site: BR
Start Time: 2022-02-07 10:00 UTC
End Time: 2022-02-07 12:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384


In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Internal Maintenance - Dashboard Feb 8, 06:00-10:00 UTC
Dear Client,

We are writing to inform you that we will be performing a scheduled maintenance on dashboard.sinch.com on the time specified below

Maintenance window: 2022-02-08 06:00 UTC to 2022-02-08 10:00 UTC

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components.

We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jan 17, 10:04 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

Affected site: CA
Start Time: 2022-02-09 10:00 UTC
End Time: 2022-02-09 12:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384


In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

Affected site: AU
Start Time: 2022-02-10 04:00 UTC
End Time: 2022-02-10 06:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384


In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.

Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC

Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.

Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.

Please find the server name/URL matrix below:

Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)

Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch Client Support
Posted on Dec 1, 16:58 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.

Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC

Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.

Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.

Please find the server name/URL matrix below:

Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)

Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)

Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch Client Support
Posted on Jan 7, 15:32 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Jan 18, 2022
Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9473

Start Date and Time (GMT):: 18 Jan 2022 09:00 Hrs.
End Date and Time (GMT):: 18 Jan 2022 12:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
`
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Jan 13, 16:42 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): 18 JAN 2022 05:00 Hrs.
End Date and Time (GMT) :: 18 JAN 2022 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in Mexico has advertised of conducting a planned maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 18, 05:00 UTC
Resolved - Dear Client,

We are writing to inform you that we are currently observing stable performance towards Telcel Mexico

Incident Start Time: 2022-01-14 16:30 UTC
Incident End Time: 2022-01-18 00:17 UTC

The issue is considered as resolved.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Jan 18, 05:46 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Telcel Mexico

Incident Start Time: 2022-01-14 16:30 UTC

Impact: Clients may observe delayed or failed MT/DR/MO towards/from Telcel Mexico

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Jan 14, 17:56 UTC
Jan 17, 2022
Resolved - We no longer observe delay in delivery towards Vodafone Egypt.
Traffic has been resumed back to normal.

Incident Start Date & Time (GMT) : 17 January 2022 12:40 Hrs
Incident End Date & Time (GMT) : 17 January 2022 17:15 Hrs
Jan 17, 17:16 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Vodafone Egypt.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic towards Vodafone Egypt.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Queue at carried end
DR Notification : Queue at carried end
Message Manager: : No impact
Report Manager: No impact

Incident Start Date & Time (GMT) : 17 January 2022 12:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 17, 13:41 UTC
Resolved - This incident has been resolved.

Incident start time: 2022-01-14 14:06 UTC
Incident end time: 2022-01-15 11:15 UTC.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jan 17, 13:59 UTC
Investigating - Dear Client,

We are writing to inform you that one of our Long Number and Toll-Free Number Provider is experiencing delivery issues for multiple carriers in the United States and Canada.

Incident start time: 2022-01-14 14:06 UTC

Impact MT: Clients may experience delayed MTs towards the US & CA
Impact MO: Clients may experience delayed MOs from the US & CA
Impact DLR: Clients may experience delayed DRs from the US & CA

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jan 14, 15:36 UTC
Jan 16, 2022
Resolved - This incident has been resolved.
Jan 16, 22:38 UTC
Monitoring - The queues on MM7 platform built within our platform have been cleared.
We will continue to monitor and update.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 January 2021 16:50 Hrs.
Incident End Date & Time (GMT) : 16 January 2021 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 16, 19:26 UTC
Investigating - Ticket Number :: MNOC-36636
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 January 2021 16:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 16, 17:19 UTC
Resolved - Dear Client,

We are writing to inform you that the delivery issue towards Movistar Venezuela is now resolved.

Incident Start Time: 2022-01-16 15:59 UTC
Incident End Time: 2022-01-16 17:33 UTC

Please contact support@sinch.com if you have any questions.
Jan 16, 18:51 UTC
Update - We are continuing to investigate this issue.
Jan 16, 17:05 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Movistar, Venezuela.

Incident Start Time: 2022-01-16 15:59 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/DR towards/from Movistar, Venezuela.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jan 16, 16:52 UTC
Resolved - Dear Client,

We are writing to inform you that the delivery issue towards Telenor Pakistan is now resolved.

Incident Start Time: 2022-01-16 10:23 UTC
Incident End Time: 2022-01-16 17:20 UTC

Please contact support@sinch.com if you have any questions.
Jan 16, 18:48 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Telenor Pakistan.
We are working with the operator to resolve the issue.

Incident Start Time: 2022-01-16 10:23 UTC
Incident End Time: TBA

Impact: Clients may observe delayed or failed MTs towards Telenor Pakistan.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Jan 16, 11:37 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2022-01-16 05:00 UTC
End Time: 2022-01-16 07:00 UTC

Impact MT/MO/DLR: Customers may experience a delay in the delivery of inbound and outbound SMS messages.

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jan 14, 15:12 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365 (SMSx)
Ref Number :: CRQ000000431929

Start Date and Time (GMT):: 16 Jan 2022 05:00 Hrs.
End Date and Time (GMT) :: 16 Jan 2022 07:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access: Not Impacted
Report Manager Statistics: Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network to reboot infrastructure devices in US4 DC.
During the maintenance, customers connecting to US4 data center may experience some latency/packet loss for a brief time. `

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jan 7, 05:40 UTC
Jan 15, 2022
Completed - The scheduled maintenance has been completed successfully.
Jan 15, 19:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 12, 13:58 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9474

Start Date and Time (GMT):: 15 Jan 2022 18:00 Hrs.
End Date and Time (GMT):: 15 Jan 2022 21:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Will not be available during the maintenance
Extranet: Not Impacted

Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager would be inaccessible during this period and therefore, we recommend our customers' to scheduled their campaigns either prior or after the maintenance window.

All campaign messages sent during the maintenance window would be queued and delivered with delay.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 12, 12:48 UTC
Resolved - Dear client,

Please find the corrected timestamp for the incident end time below:

We are writing to inform you that we are continuing to see a stable and expected performance towards AT&T in the US.

We consider this incident resolved.

Incident Start Time: 2022-01-15 02:31 UTC.
Corrected Incident End Time: 2022-01-15 05:42 UTC.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 15, 18:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 09:17 UTC
Update - We are continuing to investigate this issue.
Jan 15, 04:35 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards AT&T which will impact MT/MO/DLR.

Start Time: 2022-01-15 02:31 UTC

Impact: Clients may experience delayed MT/MO/DLR for AT&T

We appreciate your patience while work is being done to resolve this matter and apologize for any inconvenience this may cause.

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Jan 15, 04:33 UTC
Resolved - Dear Client,

We are writing to inform you that we are continuing to see a stable and normalized performance towards GrameenPhone Bangladesh, Telenor Pakistan, and Telenor Myanmar.

We consider this incident resolved.

Incident Start Time: 2022-01-13 17:02 UTC.
Incident Restoration Time: 2022-01-15 11:26 UTC.
Incident End Time: 2022-01-15 11:40 UTC

Please contact support@sinch.com if you have any questions.
Jan 15, 16:06 UTC
Monitoring - Dear Client,

Traffic has been restored to the mentioned destinations and we are actively monitoring each route's performance. Congestion for each destination is expected until the pending traffic has been processed. Updates will follow once we are seeing a normalized performance.

Incident Start Time: 2022-01-13 17:02 UTC.
Incident Restoration Time: 2022-01-15 11:26 UTC.
Incident End Time: TBA

Please contact support@sinch.com if you have any questions.
Jan 15, 12:26 UTC
Investigating - Dear Client,

We are currently experiencing delivery issues towards GrameenPhone Bangladesh, Telenor Pakistan, Telenor Myanmar networks.

Incident start time: 2022-01-13 17:02 UTC.
Incident end time: TBD

Impact MT: Clients may observe delayed or failed MTs towards GrameenPhone Bangladesh, Telenor Pakistan, Telenor Myanmar.

Our engineers are investigating currently, and we will inform you once further information is available.
Please contact support@sinch.com if you have any questions.
Jan 15, 09:12 UTC
Monitoring - Dear Client,

Traffic has been restored to the mentioned destinations and we are actively monitoring each route's performance. Congestion for each destination is expected until the pending traffic has been processed. Updates will follow once we are seeing a normalized performance.

Incident Start Time: 2022-01-13 17:02 UTC.
Incident Restoration Time: 2022-01-14 11:40 UTC.
Incident End Time: TBA

Please contact support@sinch.com if you have any questions.
Jan 14, 12:16 UTC
Investigating - Dear Client,

We are currently experiencing delivery issues towards GrameenPhone Bangladesh, Telenor Pakistan, Telenor Myanmar networks.

Incident start time: 2022-01-13 17:02 UTC.
Incident end time: TBD

Impact MT: Clients may observe delayed or failed MTs towards GrameenPhone Bangladesh, Telenor Pakistan, Telenor Myanmar.

Our engineers are investigating currently, and we will inform you once further information is available.
Please contact support@sinch.com if you have any questions.
Jan 13, 17:56 UTC
Resolved - We no longer observe delay in delivery towards United States and Canada networks..
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 14 January 2022 13:00 Hrs
Incident End Date & Time (GMT) : 15 January 2022 12:30 Hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 15, 13:42 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• One of our partners has informed that they are observing inconsistent delivery towards the United States and Canada networks.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 14 January 2022 13:00 Hrs
Jan 14, 14:12 UTC
Resolved - This incident has been resolved.

Incident Start Date & Time (GMT) : 14-January-2022 17:00 Hrs.
Incident End Date & Time (GMT) : 15-January-2022 01:30 Hrs.
Jan 15, 01:59 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

•Sinch DI Monitoring NOC is currently observing delay in delivery towards Radiomovil Dipsa (TELCEL) in Mexico
• Some of our customers may observe potential delay in delivery of MT,MO and DR traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery.
Mobile Originated (MO) Traffic: Potential Delay in Delivery.
DR Notification : Potential Delay in Delivery.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 14-January-2022 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 14, 17:30 UTC
Jan 14, 2022
Resolved - • All queues have been cleared and traffic is resumed back to normal.
• Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 14 January 2021 15:00 Hrs.
Incident End Date & Time (GMT) : 14 January 2021 23:00 Hrs.
Jan 14, 23:34 UTC
Investigating - Ticket Number :: MNOC-36599
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 January 2021 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 14, 16:02 UTC
Resolved - We had network congestion issue towards Vodafone Egypt destination.
Now issue has been resolved and we can see messages are getting delivered successfully.

Incident Start Date & Time (GMT) : 14 Jan 2022 11:00 Hrs.
Incident End Date & Time (GMT) : 14 Jan 2022 16:00 Hrs.
Jan 14, 16:24 UTC
Update - We are continuing to investigate this issue.
Jan 14, 16:02 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Vodafone in Egypt.
• Some of our customers may observe potential delay in delivery of MT and DLR traffic towards Vodafone Egypt in Egypt.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 14 Jan 2022 11:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 14, 12:27 UTC
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery towards GrameenPhone in Bangladesh.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 13 January 2022 20:00 Hrs.
Incident End Date & Time (GMT) : 14 January 2022 00:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 14, 00:52 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in receipt of delivery from GrameenPhone in Bangladesh.
Some of our customers may observe delay in receipt of DLR for the MT Traffic terminating into GrameenPhone in Bangladesh.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 13 January 2022 20:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 13, 21:18 UTC
Jan 13, 2022
Completed - The aforementioned maintenance is rescheduled.

Start Date and Time (GMT):: 18 Jan 2022 15:00 GMT
End Date and Time (GMT):: 18 Jan 2022 17:00 GMT
Jan 13, 14:08 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9475

Start Date and Time (GMT):: 13 Jan 2022 15:00 GMT
End Date and Time (GMT):: 13 Jan 2022 17:00 GMT

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 12, 21:16 UTC
Resolved - Dear client,

We are writing to inform you that we are continuing to see a stable and expected performance towards GrameenPhone network in Bangladesh.

We consider this incident resolved.

Incident Start Time: 2022-01-13 10:15 UTC.
Incident End Time: 2022-01-13 11:00 UTC.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 13, 11:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 11:08 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network.

Incident Start Time: 10:15 2022-01-13 UTC
Incident End Time: TBA

Impact: Clients will experience MT and DLR delays and or failures towards GrameenPhone - Bangladesh.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 13, 10:52 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our legacy Mblox gateways at the times specified below.

Type: Scheduled Maintenance - Mblox APIs

Start Time: 2022-01-13 09:00 UTC
End Time: 2022-01-13 11:00 UTC

Impact SMS: Clients may experience delayed MTs or Delivery Receipts sending to any destination.

Impacted FQDNs:
xml.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
1e100.us.lb.mblox.com
1e100.us1.lb.mblox.com
smpp.psms.us.mblox.com
smpp.mt.us.mblox.com
smpp001.us1.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jan 6, 18:35 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: 2487

Start Date and Time (GMT):: 13 January 2022 06:00 Hrs.
End Date and Time (GMT) :: 13 January 2022 10:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 12, 02:23 UTC
Completed - The scheduled maintenance is successfully completed.
Jan 13, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9383

Start Date and Time (GMT):: 13 Jan 2022 06:00 GMT
End Date and Time (GMT):: 13 Jan 2022 10:00 GMT

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 7, 15:09 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2022-01-13 04:00 UTC
End Time: 2022-01-13 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Dec 17, 11:34 UTC
Resolved - The Partner has restored the service for messages bound towards Finland and therefore, messages should now be delivered via correct route.
Jan 13, 07:34 UTC
Update - Update :
Routing of messages towards Finland continues to be incorrect due to non-availability of query services. We are continuing to work with our partner and resume to restore normalcy.
We apologize for the inconveniences caused.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jan 9, 05:22 UTC
Identified - Update :
Routing of messages towards Finland continues to be incorrect due to non-availability of query services. We are continuing to work with our partner and resume to restore normalcy.
We apologize for the inconveniences caused.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jan 4, 08:16 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365 (SMSx)

Description ::
This is to inform that messages bound for Finland operators could get incorrectly routed due to non-availability of query services.
Sinch support teams are working with our partner to quickly restore / resume the service.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

Incident Start Date & Time (GMT) : 3rd January 2022 15: 00 Hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jan 3, 16:14 UTC
Resolved - Dear Client,

We are writing to inform you that we are observing stable performance for the Cloud customer portal, Dashboard.sinch.com.

Start Time: 04.00 UTC
End Time: 05.20 UTC

We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 13, 05:46 UTC
Update - We are continuing to investigate this issue.
Jan 13, 05:43 UTC
Investigating - Dear Client,
We are writing to inform you that we are currently facing a partial outage for account-related services on the customer dashboard, Dashboard.sinch.com.

Incident start time: 04:00 UTC
Incident end time: TBA

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.
Please contact support@sinch.com should you require further information or assistance.
Jan 13, 04:50 UTC
Resolved - This incident has been resolved.
Jan 13, 01:53 UTC
Update - We are continuing to investigate this issue.
Jan 13, 00:24 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Vodafone in Egypt.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic towards Vodafone Egypt in Egypt.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 12-Jan 2022 11:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 12, 12:31 UTC
Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 09:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9456

Start Date and Time (GMT):: 12 Jan 2022 09:00 GMT
End Date and Time (GMT):: 12 Jan 2022 10:00 GMT

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 11, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-01-12 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jan 3, 09:21 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-01-12 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jan 3, 09:19 UTC
Jan 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 16:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 16:01 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PSD-9444

Start Date and Time (GMT):: 11 Jan 2022 16:00 Hrs.
End Date and Time (GMT):: 11 Jan 2022 18:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Message Manager: Not impacted

Description:`

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 10, 23:18 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-01-11 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Jan 3, 09:24 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-01-11 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Jan 3, 09:22 UTC
Resolved - The queues for MM7 have been cleared and we will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 10 January 2021 22:30 Hrs.
Incident End Date & Time (GMT) : 11 January 2022 03:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 11, 05:19 UTC
Investigating - Ticket Number :: MNOC-36471
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 10 January 2021 22:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 10, 23:09 UTC
Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 19:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 19:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PSD-9447

Start Date and Time (GMT):: 10 Jan 2022 19:00 Hrs.
End Date and Time (GMT):: 10 Jan 2022 21:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Message Manager: Not impacted

Description:`

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application to replace the license key before it expires.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 6, 17:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 UTC
Scheduled - Dear Client,

Sinch will be performing a scheduled maintenance to renew the SSL certificates for the US API Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates

Start Time: 2022-01-10 09:00 UTC
End Time: 2022-01-10 11:00 UTC

Impact: Clients connecting to the US API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EqkDW6a1j4NKhEn_iKB-38oBji7JX0NALu1MEFpDfQ_PUA?e=I3mi0S

us.span.api.sinch.com
us1.rcs.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jan 5, 22:33 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 10:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 10:18 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 10:17 UTC
Scheduled - Dear Customer,

Sinch Contact Pro quarterly maintenance has been scheduled as follows.

Maintenance window start: date
Maintenance window end: date

There might be service breaks during the quarterly maintenance windows listed below.
APJ: FRI 3 pm - SUN 7 pm UTC
Europe: FRI 10 pm - MON 2 am UTC
Americas: SAT 4 am - MON 8 am UTC

Additional information:
Sinch Contact Center will be upgraded to version…., see version documentation here:, etc


Best Regards,
Sinch Contact Pro team
Jan 10, 10:16 UTC
Jan 9, 2022
Resolved - Dear Client,

We are writing to inform you that this incident has been resolved.

Incident Start Time: 2022-01-08 23:34 UTC
Incident Restoration Time: 2022-01-09 01:11 UTC
Incident End Time: 2022-01-09 09:30 UTC

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Jan 9, 12:49 UTC
Monitoring - Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2022-01-08 23:34 UTC
Incident Restoration Time: 2022-01-09 01:11 UTC
Incident End Time: TBD

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 9, 03:49 UTC
Update - We are continuing to investigate this issue.
Jan 9, 00:09 UTC
Update - We are continuing to investigate this issue.
Jan 9, 00:06 UTC
Update - We are continuing to investigate this issue.
Jan 9, 00:05 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2022-01-08 23:34 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Jan 9, 00:00 UTC
Resolved - The queues have been cleared and we will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 January 2022 08:30Hrs.
Incident End Date & Time (GMT) : 09 January 2022 09:05Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 9, 09:28 UTC
Investigating - Ticket Number :: MNOC-36420
Services:: DI MMS 365 - MMS

Description ::
Our internal monitoring has alerted to an incident, where we have queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.
Our support team is working on this issue

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 January 2022 08:30Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 9, 08:53 UTC
Resolved - The queues for MM7 have been cleared and we will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08 January 2022 23:00 Hrs.
Incident End Date & Time (GMT) : 09 January 2022 04:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 9, 04:26 UTC
Update - The MM7 queues observed in our platform are due to high traffic.
The queues are gradually decreasing. We will continue to monitor and update on further progress.
Jan 9, 00:56 UTC
Identified - Ticket Number :: MNOC-36411
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08 January 2022 23:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 8, 23:28 UTC
Jan 8, 2022
Resolved - This incident is resolved. We will continue to monitor the traffic

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 08 Jan 2022 12:30 Hrs.
Incident End Date & Time (GMT) : 08 Jan 2022 22:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 8, 23:01 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Vodafone in Egypt.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic towards Vodafone Egypt in Egypt.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 08 Jan 2022 12:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 8, 14:55 UTC
Resolved - The queues for MM7 have been cleared and we will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08 January 2022 17:05 Hrs.
Incident End Date & Time (GMT) : 08 January 2022 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 8, 22:16 UTC
Identified - The issue has been identified and its due to high traffic.
queues are gradually reducing, we will update further progress.
Jan 8, 20:43 UTC
Investigating - Ticket Number :: MNOC-36404
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08 January 2022 17:05 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 8, 17:09 UTC
Resolved - Dear Client,

We are able to see that the Vodafone Egypt network is stable and performing as expected. This incident has been resolved.

Incident Start Time: 2022-01-08 12:00 UTC
Incident End Time: 2022-01-08 17:40 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 8, 21:50 UTC
Update - We are continuing to investigate this issue.
Jan 8, 16:59 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt.

Incident Start Time: 2022-01-08 12:00 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/DR towards/from Vodafone Egypt.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jan 8, 15:33 UTC
Completed - The scheduled maintenance has been completed successfully.
Jan 8, 21:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD-9390

Start Date and Time (GMT):: 08 Jan 2022 18:00 GMT
End Date and Time (GMT):: 08 Jan 2022 22:00 GMT

Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 7, 14:48 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: CRQ000000430607

Start Date and Time (GMT):: 8 Jan 2022 00:00 Hrs.
End Date and Time (GMT) :: 8 Jan 2022 04:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network to reboot infrastructure devices in UK DC to clear and resolve SNMP/Monitoring issues.
During the maintenance, customers connecting to UK data center may experience some latency/packet loss for a brief time. `

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 28, 11:48 UTC
Jan 7, 2022
Resolved - Dear Client,

We are writing to inform you that we can observe that the degradation toward the Orange, Romania network has stopped and traffic returned to performing within expected parameters.

Incident Start Time: 2022-01-07 13:52 UTC
Incident End Time: 2022-01-07 16:30 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 7, 18:49 UTC
Update - We are continuing to investigate this issue.
Jan 7, 18:24 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Orange, Romania.

Incident Start Time: 2022-01-07 13:52 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/DR towards/from Orange, Romania.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jan 7, 15:43 UTC
Resolved - Dear Client,

We are writing to inform that we can observe that the degradation toward the 3 Ireland network has stopped and traffic returned to performing within expected parameters.

Incident Start Time: 2022-01-07 01:06 UTC
Incident End Time: 2022-01-07 01:58 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 7, 03:14 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues towards 3 Ireland.

Incident Start Time: 2022-01-07 01:06 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/DR towards/from 3 Ireland.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jan 7, 01:44 UTC
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery towards Vodafone Egypt in Egypt.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 06 Jan 2022 12:00 Hrs.
Incident End Date & Time (GMT) : 07 Jan 2022 1:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 7, 01:02 UTC
Update - We are following up with our partner regarding this incident.
Monitoring NOC will provide an update once we have any response.
Jan 6, 21:08 UTC
Update - We are following up with our partner regarding this incident.
Monitoring NOC will provide an update once we have any response.
Jan 6, 17:43 UTC
Update - We are continuing to investigate this issue.
Jan 6, 14:02 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Vodafone in Egypt.
• Some of our customers may observe potential delay in delivery of MT and DLR traffic towards Vodafone Egypt in Egypt.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 06 Jan 2022 12:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 6, 12:48 UTC
Resolved - Ticket Number :: MNOC-36353
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 6 January 2022 18:20 Hrs.
Incident End Date & Time (GMT) : 6 January 2022 23:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 7, 00:24 UTC
Update - We observe queues are decreasing slowly.
We will update once all the queues are cleared.
Jan 6, 21:09 UTC
Investigating - Ticket Number :: MNOC-36353
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 6 January 2022 18:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 6, 19:08 UTC
Jan 6, 2022
Completed - The scheduled maintenance has been completed.
Jan 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PSD- 9389

Start Date and Time (GMT):: 06 Jan 2022 06:00 GMT
End Date and Time (GMT):: 06 Jan 2022 10:00 GMT

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 7, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Jan 6, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM4
EPCR Number :: PSD-9446

Start Date and Time (GMT):: 06 January 2022 06:00 Hrs.
End Date and Time (GMT):: 06 January 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jan 6, 04:35 UTC
Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 04:01 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2022-01-06 04:00 UTC
End Time: 2022-01-06 08:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Dec 17, 11:28 UTC
Resolved - We are writing to retroactively inform you of connectivity issues towards our AU1H-1 end point au1-1.smpp.api.sinch.com (13.237.67.114) that has since been resolved.

Incident Start Time: 2022-01-06 05:13 UTC
Incident End Time: 2022-01-06 06:05 UTC
Impact: Clients would have experienced issues connecting to our AU1 endpoint

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 6, 05:43 UTC
Jan 5, 2022
Completed - The scheduled maintenance has been completed.
Jan 5, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 07:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PSD-9448

Start Date and Time (GMT):: 05 January 2022 07:00 Hrs.
End Date and Time (GMT):: 05 January 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jan 5, 05:04 UTC
Completed - The scheduled maintenance has been completed.
Jan 5, 08:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:55 UTC
Scheduled - Dear Customer,

Sinch Contact Pro quarterly maintenance has been scheduled as follows.

Maintenance window start: date
Maintenance window end: date

There might be service breaks during the quarterly maintenance windows listed below.
APJ: FRI 3 pm - SUN 7 pm UTC
Europe: FRI 10 pm - MON 2 am UTC
Americas: SAT 4 am - MON 8 am UTC

Additional information:
Sinch Contact Center will be upgraded to version…., see version documentation here:, etc


Best Regards,
Sinch Contact Pro team
Jan 5, 08:53 UTC
Resolved - The queues for MM7 have cleared and the issue seems resolved.
We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 04 January 2022 16:30 Hrs.
Incident End Date & Time (GMT) : 05 January 2022 02:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 5, 02:05 UTC
Identified - Queues are due to high traffic and currently queues are decreasing.
We will update once all the queues are cleared.
Jan 4, 20:05 UTC
Investigating - Ticket Number :: MNOC-36295
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 04 January 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 4, 16:59 UTC
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery towards Vodafone Egypt in Egypt.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 04 Jan 2022 12:00 Hrs.
Incident End Date & Time (GMT) : 05 Jan 2022 00:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 5, 01:12 UTC
Update - We are following up with our partner regarding this incident.
Monitoring NOC will provide an update once we have any response.
Jan 4, 20:06 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Vodafone in Egypt.
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic towards Vodafone Egypt in Egypt.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 04 Jan 2022 12:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jan 4, 13:10 UTC
Jan 4, 2022
Resolved - Dear client,

We are writing to inform you that we are no longer observing any degradation towards Telia Norway since 11:45 UTC.

Incident Start Time: 2022-01-04 10:05 UTC
Incident End Time: 2022-01-04 11:45 UTC
Impact: Clients may have experienced delayed or failed traffic towards Telia Norway

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 4, 12:12 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards Telia Norway.

Incident Start Time: 2022-01-04 10:05 UTC
Incident End Time: TBD
Impact: Clients may experience delayed or failed traffic towards Telia Norway

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 4, 10:51 UTC
Completed - The scheduled maintenance has been completed.
Jan 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:01 UTC
Scheduled - Digital Interconnect
-----------------------------------------------------
Type: ANNOUNCEMENT - General Network Freeze Notification

Service:
(i) SMS 365 (SMSx & ISMS)
(ii) MMS (MM4 & MM7)
(iii) IPX (All services)
Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, IPX & MM4/MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.

Freeze Date - 13th December 2021 – 3rd January 2022
Comment- Christmas/New Years

Service Impact Assessment:
The Digital Interconnect Network Freeze will restrict the following production activities on the related platform:
• Additions, removals and changes to any production database concerning tables/queries/provisioning
• Alterations to Network devices (router/vpn/firewall/switch)
• Alterations to Servers (Operating System connectivity/patches/provisioning)
• Alterations to Storage (provisioning)
• Alterations to all production connectivity platforms (all protocols)
• Adding or Removing physical hardware from any data facility
• Alterations to Protocol, Event and Queuing application layers
HOWEVER during the Freeze periods the following services will be supported on the all platforms supporting Digital Interconnect for Operators services based on our standard change management, notification and scheduling procedures:
• Individual routing updates (SUI) will be processed as normal
• Testing of existing services with existing customers/operators
• Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.

If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Nov 18, 19:19 UTC