Investigating - We are observing DR delivery issues to India over ILDO-routes.
Impact: Delivery reports may be delayed over ILDO-routes.
We are working with our local partner to resolve this issue.
Jun 5, 13:00 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Degraded Performance
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP Operational
REST Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Gateway: 800/888
Type: Scheduled Maintenance
Start Time: 2020-07-09 04:00 UTC
End Time: 2020-07-09 06:59 UTC

Gateway: 800/888
Type: Scheduled Maintenance
Start Time: 2020-07-23 04:00 UTC
End Time: 2020-07-23 06:59 UTC

Gateway: 800/888
Type: Scheduled Maintenance
Start Time: 2020-07-30 04:00 UTC
End Time: 2020-07-30 06:59 UTC

Impact:

Customers may experience increased MO/MT/DLR SMS and latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jun 27, 07:21 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our US and Canada Long Number product, we are conducting a maintenance on our platform at the time specified below.

Type: Scheduled Maintenance
Start Time: 2020-07-07 10:00 UTC
End Time: 2020-07-07 12:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jul 2, 16:27 UTC
Planned Maintenance - REST API Jul 8, 09:00-10:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our REST API platform, we are performing a maintenance during the time specified below.

Start Time: 2020-07-08 09:00 UTC
End Time: 2020-07-08 10:00 UTC
Duration: 1 hour

Impact MT: No client impact expected
Impact MO: No client impact expected
Impact DR: No client impact expected

If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jun 24, 18:28 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Gateway: 800/888
Type: Scheduled Maintenance
Start Time: 2020-07-09 04:00 UTC
End Time: 2020-07-09 06:59 UTC

Impact:

Customers may experience increased MO/MT/DLR SMS and latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jun 27, 07:21 UTC
Scheduled SMSC Maintenance US3 Jul 9, 08:00-10:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our US3C SMSC we will be performing a maintenance at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-07-09 08:00 UTC
End Time: 2020-07-09 10:00 UTC

Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com (209.95.131.8)

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.

Impact: SMPP clients will experience bind disconnection.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jun 23, 14:49 UTC
Dear Client,



We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-07-10 04:00 UTC
End Time: 2000-07-10 06:00 UTC

Impact DLR:

There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jun 18, 16:33 UTC
WhatsApp Routine Maintenance - EU Jul 14, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-07-14 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Jun 29, 12:32 UTC
WhatsApp Routine Maintenance - US Jul 14, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-07-14 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Jun 29, 12:34 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Gateway: 800/888
Type: Scheduled Maintenance
Start Time: 2020-07-23 04:00 UTC
End Time: 2020-07-23 06:59 UTC

Impact:

Customers may experience increased MO/MT/DLR SMS and latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jun 27, 07:21 UTC
WhatsApp Routine Maintenance - EU Jul 28, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-07-28 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Jun 29, 12:35 UTC
WhatsApp Routine Maintenance - US Jul 28, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-07-28 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Jun 29, 12:36 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Gateway: 800/888
Type: Scheduled Maintenance
Start Time: 2020-07-30 04:00 UTC
End Time: 2020-07-30 06:59 UTC

Impact:

Customers may experience increased MO/MT/DLR SMS and latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jun 27, 07:21 UTC
API Response Time - Connect
Fetching
API Response Time - Full
Fetching
Past Incidents
Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:01 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our EU3 site.

Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)
Impact MT: Clients may experience MT and DLR delays towards Bangladesh, Cambodia, Egypt, Hong Kong, Ireland, Japan, Kenya, Malaysia, Philippines, Taiwan and Vietnam
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:06 UTC
Jul 2, 2020
Resolved - Dear Client,

This incident has been resolved.

Impact: 4 minutes of delay on a small subset of message deliveries.

Start time: 2020-07-02 10:22 UTC
End time: 2020-07-02 10:26 UTC

Please reach out to support@sinch.com should you have any questions or concerns.
Jul 2, 12:40 UTC
Monitoring - Dear Client,

We are writing to inform you that we experienced a brief period of connectivity issues that might have affected traffic flow on our platform.
The situation has since stabilised and we are currently monitoring while we are assessing any impact this may have caused.

Start time: 2020-07-02 10:22 UTC
End time: TBD

Please reach out to support@sinch.com should you have any questions or concerns.
Jul 2, 10:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our US3 site.

Type: Scheduled Maintenance
Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com (209.95.131.8)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:05 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:02 UTC
Scheduled - Dear Client,



We are writing to inform you that T-Mobile US will be performing a planned maintenance at the times specified below:

Start Time: 2020-07-02 04:00 UTC
End Time: 2020-07-02 10:00 UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures


On behalf of T-Mobile US, we appreciate your patience and apologise for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jul 1, 03:14 UTC
Jul 1, 2020
Resolved - Dear Client,

We are writing to inform you that our development team has successfully been able to restore the service on EU Central at the time mentioned below.

Start time: 2020-07-01 18:55 UTC
End TIme: 2020-07-01 21:45 UTC

Impact: Clients terminating Verification SMS via EU Central may have observed degraded performance.

We sincerely apologize for the inconvenience this may have caused you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jul 1, 22:18 UTC
Identified - We are writing to inform you that we have been able to isolate the issue to our EU Central site. Our development team has located a possible solution and are working to implement it as soon as possible.

At this moment degradation is still visible.

Please contact support@sinch.com if you have any questions.
Jul 1, 21:09 UTC
Investigating - Dear Client,

We are currently experiencing a performance degradation on our Verification product.

Start time: 2020-07-01 18:55 PM UTC
End TIme: TBD

Please contact support@sinch.com if you have any questions.
Jul 1, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our AU2 site.

Type: Scheduled Maintenance
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com (3.104.232.22)
HTTP FQDN: au1-2.httpsms.api.sinch.com (3.104.232.22)
ENUM: 13.55.208.92
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:05 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our CA2 site.

Type: Scheduled Maintenance
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com (35.182.79.152)
HTTP FQDN: ca1-2.httpsms.api.sinch.com (35.182.79.152)
ENUM: 52.60.94.100
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:01 UTC
Scheduled - Dear Client,



We are writing to inform you that T-Mobile US will be performing a planned maintenance at the times specified below:

Start Time: 2020-07-01 05:00 UTC
End Time: 2020-07-01 10:00 UTC

Impact MT: Potential US short code (GW111) MT delays or failures
Impact MO: Potential US short code (GW111) MO delays or failures

On behalf of T-Mobile US, we appreciate your patience and apologise for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jun 29, 19:16 UTC
Resolved - We are writing to inform you that Sprint US has confirmed the issue to be resolved by previously noted time-stamp

Incident Start Time: 2020-06-30 23:03 UTC
Incident End Time: 2020-06-30 23:44 UTC

We appreciate your patience while the operator worked to resolve the issue we apologize on behalf of the operator for any inconvenience this may have caused you.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jul 1, 00:11 UTC
Monitoring - We are writing to inform you that we are successfully seeing services restored and are currently monitoring the same carefully.

Incident Start Time: 2020-06-30 23:03 UTC
Service Restoration Time: 2020-06-30 23:44 UTC

Updates will follow upon further degradation or resolution.
Jun 30, 23:51 UTC
Investigating - Dear Client,

We are writing to notify you that we are currently observing a degradation in delivery towards and potentially from Sprint US network.
You may notice latency or even rejected / failed messages to and from the network using shortcode.
We have reached out to the operator for further investigation.

Incident Start Time: 2020-06-30 23:03 UTC

Impact: Clients may notice delayed or rejected shortcode messages to and from Sprint US

We appreciate your patience while work is being done to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jun 30, 23:28 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:01 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our EU1 site.

Type: Scheduled Maintenance
Affected site: EU1
SMPP FQDN: smpp-eu1.clxcommunications.com (34.248.94.53)
HTTP FQDN: http-eu1.clxcommunications.com (34.248.94.53)
ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:03 UTC
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:01 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our US2 site.

Type: Scheduled Maintenance
Affected site: US2
SMPP FQDN: smpp-us2.clxcommunications.com (52.52.233.116)
HTTP FQDN: http-us2.clxcommunications.com (52.52.233.116)
ENUM FQDN: enum-us2.clxcommunications.com (52.52.232.130)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:02 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our US and Canada Long Number product, we are conducting a maintenance on our platform at the time specified below.

Type: Scheduled Maintenance
Start Time: 2020-06-30 09:00 UTC
End Time: 2020-06-30 11:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jun 26, 15:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-06-30 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
May 29, 08:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:01 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-06-30 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
May 29, 08:01 UTC
Resolved - Dear Client,


Our partner was able to locate the root cause of this incident and a fix was implemented. It was confirmed that the implemented fix has resolved the issue.


Incident start time: 2020-06-18 14:21 UTC

Incident restoration time: 2020-06-18 15:19 UTC
Incident stop time: 2020-06-22 15:30 UTC

Please contact support@sinch.com should you require further information or assistance.
Jun 30, 07:17 UTC
Monitoring - Dear Client,


We are writing to inform you that our Toll-Free number provider have addressed a network issue to the carriers and while we are not currently witnessing any duplication at present.

We continue to monitor the issue at this time.

Gateway impacted: 800

Incident start time: 2020-06-18 14:21 UTC

Incident restoration time: 2020-06-18 15:19 UTC
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Jun 18, 16:18 UTC
Investigating - Dear Client,


We are writing to inform you that we are received information from our Toll-Free number provider that duplication issue has been identified for some outbound (MT) messages originating from toll-free senders.


Gateway impacted: 800

Incident start time: 2020-06-18 14:21 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Jun 18, 14:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our REST API platform, we will be performing a maintenance to standardized the error codes in the delivery receipts starting at the time specified below.

Updated error codes can be found here - https://developers.sinch.com/docs/sms-smpp-error-specification#section-status-reports-error-codes
Also, please continue to use the 4xx error codes found here - https://developers.sinch.com/docs/sms-guide#section-delivery-report-error-codes

Start Time: 2020-06-30 05:00 UTC
End Time: 2020-06-30 07:00 UTC

Impact MT: No REST API traffic impact expected
Impact MO: No REST API traffic impact expected.
Impact DR: Updated error codes will be returned in the REST API delivery receipts

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jun 25, 18:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:01 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our EU3 site.

Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)
Impact MT: Clients may experience MT and DLR delays towards Bangladesh, Cambodia, Egypt, Hong Kong, Ireland, Japan, Kenya, Malaysia, Philippines, Taiwan and Vietnam
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 16, 11:54 UTC
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our AU1 site.

Type: Scheduled Maintenance
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com (13.237.67.114)
HTTP FQDN: au1-1.httpsms.api.sinch.com (13.237.67.114)
ENUM: 13.55.221.217
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our CA1 site.

Type: Scheduled Maintenance
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com (52.60.36.85)
HTTP FQDN: ca1-1.httpsms.api.sinch.com (52.60.36.85)
ENUM: 35.182.119.235
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jun 15, 12:00 UTC
Resolved - This incident has been resolved, we have monitored traffic towards Asiacell closely the last few days and can see that the traffic now is stable and normalized again.

Incident Start Time: 2020-05-28 20:30 UTC.
Incident End Time: 2020-06-25 01:25 UTC.

We appreciate your patience while this was being worked on and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jun 29, 08:52 UTC
Monitoring - Dear Client,

We are observing a significant improvement in traffic towards Asia Cell Iraq since 2020-06-23 17:00 UTC.

Incident Start Time: 2020-06-24 23:00 UTC.

Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq.

We are working with the operator to resolve this issue.
If you have any questions, please contact us at support@sinch.com.
Jun 25, 01:34 UTC
Investigating - Dear Client,

We are observing dAsia Cell Iraq is not sending DRs for messages

Incident Start Time: 23:07 UTC
Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq.

We are working with the operator to resolve this issue.
If you have any questions, please contact us at support@sinch.com.
Jun 25, 00:40 UTC
Monitoring - Dear Client,

We are observing a significant improvement in traffic towards Asia Cell Iraq since 2020-06-23 17:00 UTC.

Incident Start Time: 2020-06-16 18:00 UTC.

We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
If you have any questions, please contact us at support@sinch.com.
Jun 24, 15:30 UTC
Update - We apologize as the latest notice was submitted with an incorrect time-stamp please see the correct one here below.

Incident Start Time: 2020-06-16 18:00 UTC
Jun 16, 22:32 UTC
Investigating - Dear Client,

We are writing to inform you that we are once again observing delays on a portion of messages submitted towards Asia Cell network in Iraq.

Incident Start Time: 2020-06-16 20:00 UTC
Impact MT: Clients may observe delayed or expired messages towards Asia Cell Iraq

We are working with the operator to resolve this issue.
If you have any questions or concerns please do not hesitate to contact support@sinch.com
Jun 16, 22:21 UTC
Monitoring - Dear Client,

We are observing a significant improvement on traffic towards Asia Cell Iraq since 2020-06-16 01:20 UTC.

Incident Start Time: 2020-05-28 20:30 UTC.
Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq.

We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
If you have any questions, please contact us at support@sinch.com.
Jun 16, 06:59 UTC
Investigating - Dear Client,

We are writing to inform you that we are once again observing delays on a portion of messages submitted towards Asia Cell network in Iraq.

Incident Start Time: 2020-06-11 10:03 UTC
Impact MT: Clients may observe delayed or expired messages towards Asia Cell Iraq

We are working with the operator to resolve this issue.
If you have any questions or concerns please do not hesitate to contact support@sinch.com
Jun 11, 12:42 UTC
Monitoring - Dear Client,

We are observing a significant improvement on traffic towards Asia Cell Iraq since 2020-06-01 04:45 UTC.

Incident Start Time: 2020-05-28 20:30 UTC.
Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq.

We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
If you have any questions, please contact us at support@sinch.com.
Jun 2, 08:13 UTC
Investigating - Dear Client,

We are observing delays on a portion of messages attempted towards Asia Cell Iraq.

Incident Start Time: 2020-05-28 20:30 UTC.
Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq.

We are working with the operator to resolve this issue.
If you have any questions, please contact us at support@sinch.com.
May 28, 21:06 UTC
Jun 28, 2020
Resolved - The operator has resolved this incident.
Jun 28, 10:14 UTC
Identified - Dear Client,

Please note that we have been informed of an ongoing issue on Claro network in Brazil, which may cause intermittent delay.

Incident Start Time: 2020-06-28 03:02 UTC

Impact: Clients may observe delayed or rejected messages to and from Claro network.

We appreciate your patience while the operator works to resolve this issue.
If you have any questions or concerns regarding the matter please do not hesitate to reach out to support@sinch.com
Jun 28, 03:42 UTC
Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - We are writing to inform you that this incident has been resolved.

End Time: 2020-06-26 18:46 UTC

We appreciate your patience while this has been worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Jun 26, 20:10 UTC
Investigating - We are writing to inform you that we are currently observing intermittent API call failures on submits over our Reach API.

We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Jun 26, 18:50 UTC
Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:00 UTC
Scheduled - We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-05-25 15:00-15:30 UTC
Affected Site: AU1-1

Window two:
2020-05-25 15:30-16:00 UTC
Affected Site: AU1-2
Jun 9, 13:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Voice platform, we will be performing a maintenance at the time specified below.

Type: Scheduled Maintenance

Start Time: 2020-06-25 07:00 UTC
End Time: 2020-06-25 08:00 UTC

Impacted services/regions: Calling and Verification Flash Call on EU-central-1 pop

Impact: No impact is expected.

If you have any questions or concerns please feel free to reach out to support@sinch.com
Jun 22, 12:09 UTC
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2020-06-24 07:00 UTC
End Time: 2020-06-24 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Jun 9, 13:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:02 UTC
Scheduled - We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-06-24 08:00-08:30 UTC
Affected Site: CA1-1

Window two:
2020-06-24 08:30-09:00 UTC
Affected Site: CA1-2
Jun 9, 13:25 UTC
Jun 23, 2020
Resolved - This incident has been resolved.
Jun 23, 12:51 UTC
Monitoring - We are seeing an improvement in delivery as latency is now back to normal. We are still awaiting feedback from the operator what caused the outage.


Incident start time: 2020-06-15 18:45 UTC

Incident restoration time: 2020-06-16 08:00 UTC

Incident stop time: TBA
Jun 16, 09:42 UTC
Identified - Our North American long code provider has also indicated issues towards T-mobile US.
We are still awaiting feedback from the operator what is causing the outage, and we will correlate our findings as quickly as possible.


Incident start time: 2020-06-15 18:45 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Jun 15, 21:03 UTC
Update - We are continuing to investigate this issue.
Jun 15, 20:03 UTC
Investigating - Dear Client,


We are writing to inform you that we are observing delivery issues towards T-Mobile US affecting both Shortcodes, Longcodes and toll-free messaging. More information will be provided once available.


Incident start time: 2020-06-15 18:45 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Jun 15, 19:26 UTC
Resolved - Dear Client,

I would like to update you that our engineers have resolved this issue and traffic is performing good again.

Incident start time: 2020-06-20 20:33 GMT
Incident end time: 2020-06-23 10:07 GMT

We appreciate your patience and apologize for any inconvenience experienced while we were working to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Jun 23, 10:57 UTC
Investigating - We are observing delivery issues towards Turkey Avea for our Turkey product GW99 and our operator product GW6.
We recommend using our global product GW0 until this is resolved.
Impact: MT messages are queued on our side.
Our engineers are working on resolving this issue.
Jun 22, 14:53 UTC
Resolved - This incident has since been resolved.

Incident Start Time: 2020-06-22 10:20 UTC
Incident End Time: 2020-06-22 14:00 UTC

Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jun 23, 05:21 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt. The operator is currently working to resolve the issue.

Incident Start Time: 2020-06-22 10:20 UTC

Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt.

We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jun 22, 11:14 UTC
Jun 22, 2020
Completed - Dear Client,

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.

Type: Scheduled Maintenance
Start Time: 2020-06-29 04:00 UTC
End Time: 2020-06-29 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

Please contact support@sinch.com should you require further information or assistance.
Jun 22, 19:27 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-29 04:00 UTC
End Time: 2020-06-29 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 19, 11:47 UTC
Completed - Dear Client,

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.

Type: Scheduled Maintenance
Start Time: 2020-06-26 04:00 UTC
End Time: 2020-06-26 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

Please contact support@sinch.com should you require further information or assistance.
Jun 22, 19:27 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-26 04:00 UTC
End Time: 2020-06-26 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 19, 11:47 UTC
Completed - Dear Client,

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.

Type: Scheduled Maintenance
Start Time: 2020-06-25 04:00 UTC
End Time: 2020-06-25 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

Please contact support@sinch.com should you require further information or assistance.
Jun 22, 19:25 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-25 04:00 UTC
End Time: 2020-06-25 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 19, 11:47 UTC
Completed - Dear Client,

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.

Type: Scheduled Maintenance
Start Time: 2020-06-24 04:00 UTC
End Time: 2020-06-24 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

Please contact support@sinch.com should you require further information or assistance.
Jun 22, 19:22 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-24 04:00 UTC
End Time: 2020-06-24 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 19, 11:47 UTC
Completed - Dear Client,

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.

Type: Scheduled Maintenance
Start Time: 2020-06-23 04:00 UTC
End Time: 2020-06-23 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 22, 19:16 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-23 04:00 UTC
End Time: 2020-06-23 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 19, 11:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:01 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting several maintenances on their platform in the coming days at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance

Start Time: 2020-06-22 04:00 UTC
End Time: 2020-06-22 11:00 UTC

Start Time: 2020-06-23 04:00 UTC
End Time: 2020-06-23 11:00 UTC

Start Time: 2020-06-24 04:00 UTC
End Time: 2020-06-24 11:00 UTC

Start Time: 2020-06-25 04:00 UTC
End Time: 2020-06-25 11:00 UTC

Start Time: 2020-06-26 04:00 UTC
End Time: 2020-06-26 11:00 UTC

Start Time: 2020-06-29 04:00 UTC
End Time: 2020-06-29 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT & towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO & from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 19, 11:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:00 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-22 04:00 UTC
End Time: 2020-06-22 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 5, 13:12 UTC
Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020
Completed - The scheduled maintenance has been completed.
Jun 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below which will impact both SMS and MMS.

Type: Scheduled Maintenance
Start Time: 2020-06-19 04:00 UTC
End Time: 2020-06-19 11:00 UTC

Impact MT: Clients may experience delayed/rejected/failed short code MT towards AT&T
Impact MO: Clients may experience delayed/rejected/failed short code MO from towards AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jun 5, 13:12 UTC