Investigating - Dear Client,
We are writing to inform you that we are investigating a potential network issue at one of our US sites.
More information will follow.
Start Time: 2021-09-28 08:48 UTC.
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Sep 28, 09:11 UTC
We are writing to inform you that we are investigating a potential network issue at one of our US sites.
More information will follow.
Start Time: 2021-09-28 08:48 UTC.
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Sep 28, 09:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:01 UTC
Sep 28, 08:01 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2021-09-28 08:00 UTC to 10:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.
Note that this maintenance window is extended by one additional hour compared to the usual 1 hour window.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Maintenance window: 2021-09-28 08:00 UTC to 10:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.
Note that this maintenance window is extended by one additional hour compared to the usual 1 hour window.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
DI SMS 365 (SMSX) | Operator Services | Application, Network and System Maintenance | PCR Number # PSD-9247
Subscribe
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 UTC
Sep 28, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PSD-9247
Start Date and Time (GMT):: 28 Sept 2021 06:00 GMT
End Date and Time (GMT):: 28 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
PCR Number :: PSD-9247
Start Date and Time (GMT):: 28 Sept 2021 06:00 GMT
End Date and Time (GMT):: 28 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
DI MMS 365 - MM7 | Enterprise Messaging | Application, Network and System Maintenance | PCR Number # PSD-9247
Subscribe
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 UTC
Sep 28, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PSD-9247
Start Date and Time (GMT):: 28 Sept 2021 06:00 GMT
End Date and Time (GMT):: 28 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
PCR Number :: PSD-9247
Start Date and Time (GMT):: 28 Sept 2021 06:00 GMT
End Date and Time (GMT):: 28 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Investigating - We are writing to inform you that we are currently observing performance degradation for our Flashcall service towards Indonesia.
Incident start time: 2021-09-22 11:22 UTC
Incident restoration time: TBA
Incident stop time: TBA
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please contact support@sinch.com should you require further information or assistance.
Sep 22, 12:26 UTC
Incident start time: 2021-09-22 11:22 UTC
Incident restoration time: TBA
Incident stop time: TBA
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please contact support@sinch.com should you require further information or assistance.
Sep 22, 12:26 UTC
Connectivity by region
Operational
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
Reach API
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Under Maintenance
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Under Maintenance
Conversation API
?
Operational
Template Management API
?
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Degraded Performance
Flash Call Verification
Degraded Performance
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Under Maintenance
SMS 365 Enterprise
Operational
MMS 365
Under Maintenance
E-mail 365
Operational
SMS 365 Operator
Under Maintenance
Intelligent Hubbing 365
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WhatsApp Routine Maintenance - US
Sep 28, 10:00-12:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2021-09-28 10:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.
Note that this maintenance window is extended by one additional hour compared to the usual 1 hour window.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Aug 27, 08:45 UTC
Maintenance window: 2021-09-28 10:00 UTC to 12:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month.
Note that this maintenance window is extended by one additional hour compared to the usual 1 hour window.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Aug 27, 08:45 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance performed by partner in New Zealand. | Ref Number#NA
Sep 28, 11:00-11:30 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 28 Sep 2021 11:00 Hrs.
End Date and Time (GMT) :: 28 Sep 2021 11:30 Hrs.
Impact
Mobile Terminating (MT) Traffic: Queueing at partner end
Mobile Originated (MO) Traffic: Queueing at partner end
DR Notification: Queueing at partner end
Message Manager: Not Impacted.
Extranet : Not Impacted.
Description:
• This is courtesy notification to inform you that our third party co location provider has scheduled a maintenance work in New Zealand .
• During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment.
• Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 20, 01:30 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 28 Sep 2021 11:00 Hrs.
End Date and Time (GMT) :: 28 Sep 2021 11:30 Hrs.
Impact
Mobile Terminating (MT) Traffic: Queueing at partner end
Mobile Originated (MO) Traffic: Queueing at partner end
DR Notification: Queueing at partner end
Message Manager: Not Impacted.
Extranet : Not Impacted.
Description:
• This is courtesy notification to inform you that our third party co location provider has scheduled a maintenance work in New Zealand .
• During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment.
• Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 20, 01:30 UTC
External Maintenance - Bouygues Telecom - France
Sep 28, 21:00 - Sep 29, 04:00 UTC
Dear Client,
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-09-28 21:00 UTC
End Time: 2021-09-29 04:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:15 UTC
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-09-28 21:00 UTC
End Time: 2021-09-29 04:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:15 UTC
Sinch Scheduled Maintenance - SSL Upgrade Mblox Legacy (EU)
Sep 29, 01:00-03:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways listed during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-09-29 01:00 UTC
End Time: 2021-09-29 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
xml15.mblox.com
xml16.mblox.com
Download Updated SSL Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eka1mHrkojNHvpUP3VdZ62IBkvCZ1vwABGcBj3KajtEWnQ?e=FJo7XY
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Posted on Sep 22, 00:46 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways listed during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-09-29 01:00 UTC
End Time: 2021-09-29 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
xml15.mblox.com
xml16.mblox.com
Download Updated SSL Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eka1mHrkojNHvpUP3VdZ62IBkvCZ1vwABGcBj3KajtEWnQ?e=FJo7XY
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Posted on Sep 22, 00:46 UTC
Scheduled Network Maintenance - EU3
Sep 29, 03:00-05:00 UTC
Update -
Dear Client,
We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.
Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)
Previous Start Time: 29 September 2021 03:00 GMT
Previous End Time: 29 September 2021 05:00 GMT
New Start Time: 29 September 2021 01:00 GMT
New End Time: 29 September 2021 03:00 GMT
Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Sep 17, 12:47 UTC
We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.
Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)
Previous Start Time: 29 September 2021 03:00 GMT
Previous End Time: 29 September 2021 05:00 GMT
New Start Time: 29 September 2021 01:00 GMT
New End Time: 29 September 2021 03:00 GMT
Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Sep 17, 12:47 UTC
Scheduled -
Dear Client,
We will be performing a scheduled network maintenance at our EU3 site.
Start Date and Time (GMT): 29 September 2021 03:00 GMT
End Date and Time (GMT): 29 September 2021 05:00 GMT
Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)
Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Sep 15, 14:46 UTC
We will be performing a scheduled network maintenance at our EU3 site.
Start Date and Time (GMT): 29 September 2021 03:00 GMT
End Date and Time (GMT): 29 September 2021 05:00 GMT
Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httpsms.api.sinch.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com / sms1.clxnetworks.net / eu3.httplookup.api.sinch.com (93.158.78.4)
Impact: Clients may observe intermittent connection drops towards the affected site.
Impact Number Lookup: Clients may experience failures on number lookups via the EU3 site
Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Sep 15, 14:46 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Application, Network and System Maintenance | PCR Number # PSD-9248
Sep 29, 06:00-10:00 UTC
Services :: DI MMS 365 - MM7
PCR Number :: PSD-9248
Start Date and Time (GMT):: 29 Sept 2021 06:00 GMT
End Date and Time (GMT):: 29 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 21, 15:44 UTC
PCR Number :: PSD-9248
Start Date and Time (GMT):: 29 Sept 2021 06:00 GMT
End Date and Time (GMT):: 29 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 21, 15:44 UTC
DI SMS 365 (SMSX) | Operator Services | Application, Network and System Maintenance | PCR Number # PSD-9248
Sep 29, 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PSD-9248
Start Date and Time (GMT):: 29 Sept 2021 06:00 GMT
End Date and Time (GMT):: 29 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 21, 15:46 UTC
PCR Number :: PSD-9248
Start Date and Time (GMT):: 29 Sept 2021 06:00 GMT
End Date and Time (GMT):: 29 Sept 2021 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on one of our Datacenters as a proactive measure to upgrade and obtain latest enhancements.
`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 21, 15:46 UTC
DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PSD-9251
Sep 29, 06:00-10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 21, 16:44 UTC
Sep 21, 16:44 UTC
Scheduled -
*Changing date*
Services :: DI MMS 365 - MM4
PCR Number :: PSD-9251
Start Date and Time (GMT):: 29 Sep 2021 06:00 Hrs.
End Date and Time (GMT):: 29 Sep 2021 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Sep 20, 18:03 UTC
Services :: DI MMS 365 - MM4
PCR Number :: PSD-9251
Start Date and Time (GMT):: 29 Sep 2021 06:00 Hrs.
End Date and Time (GMT):: 29 Sep 2021 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Sep 20, 18:03 UTC
Scheduled Reach Platform Maintenance
Sep 29, 07:00-12:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-09-29 07:00 UTC
End Time: 2021-09-29 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Sep 13, 07:45 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-09-29 07:00 UTC
End Time: 2021-09-29 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Sep 13, 07:45 UTC
Sinch Maintenance Notification on our CA sites loadbalancers
Sep 29, 08:00-09:00 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Start time: 2021-09-29 08:00 UTC
End time: 2021-09-29 09:00 UTC
Affected Site: CA1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Sep 13, 07:47 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Start time: 2021-09-29 08:00 UTC
End time: 2021-09-29 09:00 UTC
Affected Site: CA1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Sep 13, 07:47 UTC
Sinch Scheduled Maintenance - Legacy SMS
Sep 29, 16:00-17:00 UTC
Dear Customers,
Please be informed of the following maintenance window will occur on the 29th September 2021:
What: Database Server Maintenance
Schedule (start-end): Between 16:00 UTC and 17:00 UTC
Impact: We do not expect any disruption, however there may be intermittent delays to SMS traffic during the maintenance window.
Assessed Risk Level: Low
We apologize for any disruption to your business caused by this maintenance, please feel free to reach out to us via support@sinch.com should you require further assistance.
Sincerely Sinch.
Posted on Sep 23, 11:28 UTC
Please be informed of the following maintenance window will occur on the 29th September 2021:
What: Database Server Maintenance
Schedule (start-end): Between 16:00 UTC and 17:00 UTC
Impact: We do not expect any disruption, however there may be intermittent delays to SMS traffic during the maintenance window.
Assessed Risk Level: Low
We apologize for any disruption to your business caused by this maintenance, please feel free to reach out to us via support@sinch.com should you require further assistance.
Sincerely Sinch.
Posted on Sep 23, 11:28 UTC
DI SMS 365| Enterprise Messaging | 3rd party Planned Maintenance towards multiple Networks | Ref Number# NA
Sep 29, 18:30 - Sep 30, 00:30 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 29 September 2021 18:30 Hrs.
End Date and Time (GMT) :: 30 September 2021 00:30 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:
Country- Operator
Armenia- Orange Armenia CJSC
Burkina- Faso Orange(Celtel)
Chad- Celtel
Congo- Celtel Congo
Gabon- Celtel (Airtel)
Ghana- Zain (Airtel) and Mobitel (Tigo)
Honduras- Celtel (Tigo)
Kenya- Airtel (Celtel)
Madagascar- Bharti Airtel
Malawi- Bharti Airtel
Niger- Celtel-Niger
Nigeria- Celtel (Airtel)
Rwanda- Rwanda Airtel
Seychelles- Telecom (Seychelles) Ltd
Sierra Leone- Africell (SL)Ltd PCS and Celtel (SL) Ltd
Sri Lanka- Bharti Airtel Lanka (Pvt)
Tanzania- Bharti Airtel
The Democratic Republic of the Congo- Celtel(Zain)
Uganda- Airtel Uganda
Zambia- Celtel
`Some of our customers might face delivery issues for few minutes during the maintenance window,
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 27, 08:29 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 29 September 2021 18:30 Hrs.
End Date and Time (GMT) :: 30 September 2021 00:30 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:
Country- Operator
Armenia- Orange Armenia CJSC
Burkina- Faso Orange(Celtel)
Chad- Celtel
Congo- Celtel Congo
Gabon- Celtel (Airtel)
Ghana- Zain (Airtel) and Mobitel (Tigo)
Honduras- Celtel (Tigo)
Kenya- Airtel (Celtel)
Madagascar- Bharti Airtel
Malawi- Bharti Airtel
Niger- Celtel-Niger
Nigeria- Celtel (Airtel)
Rwanda- Rwanda Airtel
Seychelles- Telecom (Seychelles) Ltd
Sierra Leone- Africell (SL)Ltd PCS and Celtel (SL) Ltd
Sri Lanka- Bharti Airtel Lanka (Pvt)
Tanzania- Bharti Airtel
The Democratic Republic of the Congo- Celtel(Zain)
Uganda- Airtel Uganda
Zambia- Celtel
`Some of our customers might face delivery issues for few minutes during the maintenance window,
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 27, 08:29 UTC
DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple Airtel networks | Reference number# NA
Sep 29, 19:00 - Sep 30, 01:00 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 29 September 2021 19:00 Hrs.
End Date and Time (GMT) :: 30 September 2021 01:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:
Airtel Kenya
Airtel Madagascar
Airtel Malawi
Airtel Niger
Airtel Nigeria
AirtelTigo Rwanda
Bharti Airtel Lanka
Airtel Tanzania
Airtel Uganda
Airtel Zambia
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 25, 00:29 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 29 September 2021 19:00 Hrs.
End Date and Time (GMT) :: 30 September 2021 01:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted
Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated for following networks:
Airtel Kenya
Airtel Madagascar
Airtel Malawi
Airtel Niger
Airtel Nigeria
AirtelTigo Rwanda
Bharti Airtel Lanka
Airtel Tanzania
Airtel Uganda
Airtel Zambia
• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple Airtel networks.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 25, 00:29 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9284
Sep 30, 03:00-06:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 27, 15:18 UTC
Sep 27, 15:18 UTC
Scheduled -
Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9284
Start Date and Time (GMT):: 30th September 2021 03:00 Hours
End Date and Time (GMT):: 30th September 2021 06:00 Hours
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 27, 14:16 UTC
PCR Number :: PSD-9284
Start Date and Time (GMT):: 30th September 2021 03:00 Hours
End Date and Time (GMT):: 30th September 2021 06:00 Hours
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Sep 27, 14:16 UTC
External Maintenance - Toll-Free Number Provider
Sep 30, 03:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-09-30 03:00 UTC
End Time: 2021-09-30 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Aug 27, 13:22 UTC
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-09-30 03:00 UTC
End Time: 2021-09-30 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Aug 27, 13:22 UTC
Customer Portal routine maintenance
Sep 30, 05:00-07:00 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2021-09-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 13, 07:54 UTC
Maintenance window: 2021-09-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 13, 07:54 UTC
Sinch Maintenance Notification on our AU and BR sites loadbalancers
Sep 30, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our AU and BR sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Start time: 2021-09-30 15:00 UTC
End time: 2021-09-30 16:00 UTC
Affected Site: AU1 and BR1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Sep 13, 07:51 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Start time: 2021-09-30 15:00 UTC
End time: 2021-09-30 16:00 UTC
Affected Site: AU1 and BR1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Sep 13, 07:51 UTC
External Maintenance - O2 UK
Sep 30, 21:30 - Oct 1, 06:00 UTC
Dear Client,
We are writing to inform you that O2 UK is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-09-30 21:30 UTC
End Time: 2021-10-01 06:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward O2 UK.
On behalf of O2 UK we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 11:35 UTC
We are writing to inform you that O2 UK is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-09-30 21:30 UTC
End Time: 2021-10-01 06:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward O2 UK.
On behalf of O2 UK we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 11:35 UTC
External Maintenance - Toll-Free Number Provider
Oct 2, 04:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-02 04:00 UTC
End Time: 2021-10-02 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 16, 21:48 UTC
We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-02 04:00 UTC
End Time: 2021-10-02 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 16, 21:48 UTC
DI EMAIL 365 | Enterprise Messaging | Application Maintenance | PCR Number #9274
Oct 2, 22:00 - Oct 3, 02:00 UTC
Services :: DI E-Mail 365
PCR Number :: PSD-9274
Start Date and Time (GMT):: 02 October 2021 22:00 Hrs.
End Date and Time (GMT):: 03 October 2021 02:00 Hrs.
Impact
Email Traffic:: The first hour will be a service outage and the next 3 hours will be degraded performance in services.
Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 23, 05:04 UTC
PCR Number :: PSD-9274
Start Date and Time (GMT):: 02 October 2021 22:00 Hrs.
End Date and Time (GMT):: 03 October 2021 02:00 Hrs.
Impact
Email Traffic:: The first hour will be a service outage and the next 3 hours will be degraded performance in services.
Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Sep 23, 05:04 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T in Mexico
Oct 5, 05:00-11:00 UTC
3rd Party Maintenance
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT): 05 OCT 2021 05:00 Hrs.
End Date and Time (GMT) :: 05 OCT 2021 11:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 23, 15:03 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT): 05 OCT 2021 05:00 Hrs.
End Date and Time (GMT) :: 05 OCT 2021 11:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 23, 15:03 UTC
Sinch Maintenance - Updated SSL Certificate Installation
Oct 5, 09:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 24, 18:45 UTC
Sep 24, 18:45 UTC
Scheduled -
Subject: [Updated SSL Certificate Installation] sms2.mblox.com and sms3.mblox.com (US - 5th October 2021 @ 09:00-11:00 UTC)
Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.
sms2.mblox.com
sms3.mblox.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-10-05 09:00 UTC
End Time: 2021-10-05 11:00 UTC
Impact: Clients connecting to the listed Legacy Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.
sms2.mblox.com
sms3.mblox.com
Download The Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EmVzctNENY5Fu2eX6itChM4BC_jPxDvuUeCIhpX6T5biBQ?e=9fMYg7
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 24, 18:42 UTC
Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.
sms2.mblox.com
sms3.mblox.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-10-05 09:00 UTC
End Time: 2021-10-05 11:00 UTC
Impact: Clients connecting to the listed Legacy Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.
sms2.mblox.com
sms3.mblox.com
Download The Certificate files here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EmVzctNENY5Fu2eX6itChM4BC_jPxDvuUeCIhpX6T5biBQ?e=9fMYg7
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 24, 18:42 UTC
Sinch Maintenance - Updated SSL Certificate Installation
Oct 6, 01:00-03:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 24, 18:45 UTC
Sep 24, 18:45 UTC
Scheduled -
Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.
sms1.mblox.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-10-06 01:00 UTC
End Time: 2021-10-06 03:00 UTC
Impact: Clients connecting to the listed Legacy Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.
sms1.mblox.com
Download The Certificate files here: https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EZJXnS0kMXxAs24p_MC8vQUBaR34KDxt4DDke6p1NblTsg?e=9Ls7ou
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 24, 18:16 UTC
sms1.mblox.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-10-06 01:00 UTC
End Time: 2021-10-06 03:00 UTC
Impact: Clients connecting to the listed Legacy Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless Root CA SSL certificate switchover.
sms1.mblox.com
Download The Certificate files here: https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EZJXnS0kMXxAs24p_MC8vQUBaR34KDxt4DDke6p1NblTsg?e=9Ls7ou
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 24, 18:16 UTC
WhatsApp Routine Maintenance - EU
Oct 12, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2021-10-12 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:54 UTC
Maintenance window: 2021-10-12 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:54 UTC
WhatsApp Routine Maintenance - US
Oct 12, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2021-10-12 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:55 UTC
Maintenance window: 2021-10-12 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:55 UTC
Conversation API Routine Maintenance – EU/US
Oct 13, 07:00-09:00 UTC
Update -
Dear Client,
We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.
Previous Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC
New Start Time: 2021-10-13 07:00 UTC
New End Time:2021-10-13 09:00 UTC
Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.
Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 21, 08:50 UTC
We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.
Previous Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC
New Start Time: 2021-10-13 07:00 UTC
New End Time:2021-10-13 09:00 UTC
Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.
Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 21, 08:50 UTC
Scheduled -
Dear Client,
We have a scheduled maintenance related to EU/US Conversation API core data storage.
Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC
Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.
Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 20, 13:32 UTC
We have a scheduled maintenance related to EU/US Conversation API core data storage.
Maintenance window: 2021-09-22 07:00 UTC to 09:00 UTC
Impact: During this maintenance window, changes will be made to the storage environment. As a result, downtime of up to 1 hour will very likely result.
Affected endpoints: eu.conversation.api.sinch.com and us.conversation.api.sinch.com
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 20, 13:32 UTC
Conversation API Routine Maintenance - EU
Oct 13, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2021-10-13 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 13:58 UTC
Maintenance window: 2021-10-13 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 13:58 UTC
Conversation API Routine Maintenance - US
Oct 13, 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2021-10-13 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:00 UTC
Maintenance window: 2021-10-13 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:00 UTC
External Maintenance - Bouygues Telecom - France
Oct 13, 23:00 - Oct 14, 04:00 UTC
Dear Client,
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-13 23:00 UTC
End Time: 2021-10-14 04:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:27 UTC
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-13 23:00 UTC
End Time: 2021-10-14 04:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:27 UTC
External Maintenance - Bouygues Telecom - France
Oct 18, 05:00-07:00 UTC
Dear Client,
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-18 05:00 UTC
End Time: 2021-10-18 07:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:30 UTC
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-18 05:00 UTC
End Time: 2021-10-18 07:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:30 UTC
External Maintenance - Bouygues Telecom - France
Oct 25, 05:00-07:00 UTC
Dear Client,
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-25 05:00 UTC
End Time: 2021-10-25 07:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:32 UTC
We are writing to inform you that Bouygues Telecom France is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-10-25 05:00 UTC
End Time: 2021-10-25 07:00 UTC
Impact: Clients may potentially experience MT, DLR and MO delays or failures toward Bouygues Telecom.
On behalf of Bouygues Telecom we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 22, 10:32 UTC
WhatsApp Routine Maintenance - EU
Oct 26, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2021-10-26 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:56 UTC
Maintenance window: 2021-10-26 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:56 UTC
WhatsApp Routine Maintenance - US
Oct 26, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2021-10-26 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:57 UTC
Maintenance window: 2021-10-26 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Sep 27, 13:57 UTC
Conversation API Routine Maintenance - EU
Oct 27, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2021-10-27 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:05 UTC
Maintenance window: 2021-10-27 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:05 UTC
Conversation API Routine Maintenance - US
Oct 27, 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2021-10-27 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:06 UTC
Maintenance window: 2021-10-27 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Sep 27, 14:06 UTC