Investigating - We are writing to inform you that we are currently facing a service degradation for Country Information feature on the customer dashboard.

Impact: Customers may not be able to use Country Information page to view country specific information.

Our engineers are working to restore service as soon as possible.

Apr 22, 2024 - 11:05 UTC
Update - We are continuing to investigate this issue.
Apr 22, 2024 - 09:08 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 22, 2024 - 06:12 UTC
Investigating - We are currently observing delivery issues towards - Myanmar - MPT MM

Incident Start Time: 2024-04-21 13:09 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 22, 2024 - 03:54 UTC
Update - We are continuing to investigate this issue.
Apr 21, 2024 - 16:04 UTC
Update - We are continuing to investigate this issue.
Apr 20, 2024 - 15:49 UTC
Update - We are continuing to investigate this issue.
Apr 19, 2024 - 14:20 UTC
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 13:07 UTC
Update - We are continuing to investigate this issue.
Apr 17, 2024 - 12:53 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 11:56 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 02:02 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 21:04 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 18:08 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.

Incident Start Time: 2024-04-10 09:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.

Apr 15, 2024 - 15:05 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Degraded Performance
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
sFTP2SMS ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
🔗 EXTERNAL - Campaign Registry status ? Operational
Voice Degraded Performance
Data Calling Operational
Phone Calling (PSTN) Degraded Performance
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Customer Portal Degraded Performance
Payment Operational
SMS Administration Degraded Performance
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking (beta) Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Services :: DI SMS 365
PCR Number :: PCRSDI-11071

Start Date and Time (GMT):: 23 April 2024 05:00 Hrs.
End Date and Time (GMT):: 23 April 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Apr 19, 2024 - 16:37 UTC
Conversation API Routine Maintenance - EU Apr 24, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-04-24 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Mar 27, 2024 - 08:40 UTC
Conversation API Routine Maintenance - US Apr 24, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-04-24 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Mar 27, 2024 - 08:42 UTC
Customer Portal Routine Maintenance Apr 25, 2024 05:00-07:00 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2024-04-25 05:00 UTC to 07:00 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Posted on Apr 02, 2024 - 06:49 UTC
Sinch Scheduled Maintenance - BR1 Site Apr 25, 2024 07:00-11:00 UTC
We have a planned maintenance window for our BR1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-04-25 07.00 - 11.00 UTC
Affected site: BR1

SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:57 UTC
SMS Legacy API SSL Certificate Update Apr 25, 2024 08:00-11:00 UTC
Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.sms.sdi.sinch.com.
The wildcard SSL certificate is being used in all Legacy API regions and it will be updated during the times specified below.

Start Time: 2024-04-25 08:00 UTC
End Time: 2024-04-25 11:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

Download the Certificate Files Here :

star.sms.sdi.sinch.com-2025-CA-Bundle.crt

https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EWDJTyYBsPdCi12-8ze68JAB83pM_3FrYRCOo_pY2Cu9mw

star.sms.sdi.sinch.com-2025.crt

https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EWJ0ccCijz1HoVAnShHjKFgBnF3H3QWIT55AqedmdwnugQ

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on Apr 11, 2024 - 15:31 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-04-25 04:00 AM UTC
End Time: 2024-04-25 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures

Posted on Apr 25, 2024 - 08:00 UTC
Sinch Scheduled Maintenance - AU2 Site Apr 25, 2024 12:00-16:00 UTC
We have a planned maintenance window for our AU2 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-04-25 12.00 - 16.00 UTC
Affected site: AU2

SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:52 UTC
Sinch Scheduled Maintenance - EU1 Site Apr 25, 2024 19:00-23:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-04-25 19.00 - 23.00 UTC
Affected site: EU1

SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:39 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11081

Start Date and Time (GMT):: 28th Apr 2024 01:00 UTC.
End Date and Time (GMT):: 28th Apr 2024 02:00 UTC.

Description:
We will be updating internal DB certificates during the maintenance .
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Apr 15, 2024 - 06:38 UTC
Sinch Scheduled Maintenance - CA2 Site Apr 29, 2024 07:00-11:00 UTC
We have a planned maintenance window for our CA2 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-04-29 07.00 - 11.00 UTC
Affected site: CA2

SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:49 UTC
Sinch Scheduled Maintenance - BR2 Site Apr 29, 2024 07:00-11:00 UTC
We have a planned maintenance window for our BR2 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-04-29 07.00 - 11.00 UTC
Affected site: BR2

SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:59 UTC
Sinch Scheduled Maintenance - US1 Site Apr 30, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-04-30 07.00 - 11.00 UTC
Affected site: US1

SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:54 UTC
Sinch - SDI Legacy Endpoints End of Life May 2, 2024 00:00 - May 3, 2024 00:00 UTC
Dear clients,

We are writing to notify you that we will be blocking access to the below list of SDI endpoints on Thursday 2024-05-02.
If you have not already changed your endpoints to the Sinch URLs then your service will be disrupted.
To avoid interruptions to your service please update the URL to point to the Sinch endpoints below.

- Legacy HTTP SDI endpoints:
http(s)://sms-pi.sapmobileservices.com/cmn/
http(s)://sms-pp.sapmobileservices.com/cmn/
http(s)://sms-li.sapmobileservices.com/cmn/
http(s)://sms-lp.sapmobileservices.com/cmn/
http(s)://sms-cp.sapmobileservices.com/cmn/
http(s)://sms-ci.sapmobileservices.com/cmn/

- HTTP Sinch Endpoint (Supports only HTTPS on port 443):
https://eu.sms.sdi.sinch.com/sdi/

- Legacy SMPP SDI Endpoints:
smpp-pp.sapmobileservices.com
smpp-eu2.sapdigitalinterconnect.com
smpps-eu2.sapdigitalinterconnect.com
smpps-pp.sapmobileservices.com
smpp-pi.sapmobileservices.com
smpp-lp.sapmobileservices.com
smpp-li.sapmobileservices.com

- SMPP SINCH Endpoint:
eu.smpp.api.sinch.com:3600 Non-TLS Connection
eu.smpp.api.sinch.com:3601 TLS Connection

Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 17, 2024 - 15:39 UTC
Sinch Scheduled Maintenance - US7 Site May 2, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US7 site where we are upgrading the SMSC Software.

Maintenance Window:

Date/time: 2024-05-02 07.00 - 11.00 UTC
Affected site: US7

SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:56 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-11097

Start Date and Time (GMT):: 02 May 2024 07:00 Hrs.
End Date and Time (GMT):: 02 May 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Apr 19, 2024 - 16:49 UTC
Sinch Scheduled Maintenance - US3 Site May 6, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US3 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-06 07.00 - 11.00 UTC
Affected site: US3

SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:55 UTC
Sinch Scheduled Maintenance - AU1 Site May 6, 2024 12:00-16:00 UTC
We have a planned maintenance window for our AU1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-06 12.00 - 16.00 UTC
Affected site: AU1

SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:51 UTC
Sinch Scheduled Maintenance - CA1 Site May 7, 2024 07:00-11:00 UTC
We have a planned maintenance window for our CA1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-07 07.00 - 11.00 UTC
Affected site: CA1

SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:46 UTC
Sinch Scheduled Maintenance - EU3 Site May 7, 2024 09:00-13:00 UTC
We have a planned maintenance window for our EU3 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-07 19.00 - 23.00 UTC
Affected site: EU3

SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on Apr 11, 2024 - 14:42 UTC
Past Incidents
Apr 22, 2024
Completed - The scheduled maintenance has been completed.
Apr 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing an emergency maintenance on our Provisioning API platform at the times specified below.

Type: Scheduled Maintenance - Provisioning API
Start Time: 2024-04-22 08:00 UTC
End Time: 2024-04-22 09:00 UTC

Impact: Clients may experience up to 1 minute downtime while using POST/GET towards https://provisioning.api.sinch.com.


We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Apr 22, 07:40 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2024-04-21 (Sunday) 1 AM UTC
End time: 2024-04-22 (Monday) 7 AM UTC

During this maintenance window, there will be a service break for 30 minutes.


For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Apr 16, 07:34 UTC
Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 16:00 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2024-04-20 (Saturday) 4 PM UTC
End time: 2024-04-21 (Sunday) 10 PM UTC

During this maintenance window, there will be a service break for 30 minutes.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Apr 16, 07:32 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 16:00 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2024-04-20 (Saturday) 4 PM UTC
End time: 2024-04-21 (Sunday) 10 PM UTC

During this maintenance window, there will be a service break for 30 minutes.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Apr 16, 07:27 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 UTC
Scheduled - Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2024-04-20 (Saturday) 10 AM UTC
End time: 2024-04-21 (Sunday) 4 PM UTC

During this maintenance window, there will be a service break for 30 minutes.

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team

Apr 16, 07:29 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-21 09:51 UTC
Incident End Time: 2024-04-21 11:00 UTC

Apr 21, 11:03 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 21, 10:02 UTC
Resolved - Dear Client,

We are writing to inform you that US7 functionality now has been restored.

Incident Start Time: 2024-04-21 02:54 UTC
Incident End Time: 2024-04-21 06:10 UTC

Our apologies for the inconvenience caused.

Apr 21, 06:39 UTC
Update - We are continuing to investigate this issue.
Apr 21, 05:04 UTC
Update - We are continuing to investigate this issue.
Apr 21, 04:25 UTC
Update - After further investigation by our engineers, we can confirm that there is currently an outage at our us7 endpoint.
It is therefore heavily advised that clients connect to our redundant US1 site for the duration of this issue.

US1 endpoints:

us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

Our engineers are working to restore the service.

Apr 21, 04:25 UTC
Investigating - We are currently experiencing a performance degradation on our US7 site.
It is advised that clients connect to our redundant US1 site for the duration of this issue.

US1 endpoints:

us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

Incident Start Time: 2024-04-21 02:54 UTC

Impact: Messages sent to our US7 endpoint, along with messages sent towards US destinations might be delivered with a delay, Delivery reports/MOs for messages sent towards/from US destinations might be delayed.

Please contact support if you have any questions.

Apr 21, 03:52 UTC
Apr 20, 2024
Resolved - Queues have been cleared and traffic resumed back to normal.

Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT
Incident End Date & Time (GMT) : 20th April 2024 02:40 Hrs. GMT

Apr 20, 02:52 UTC
Monitoring - Queues are due to high traffic and are reducing gradually, We will update on further progress.
Apr 19, 21:12 UTC
Identified - Ticket Number :: MNOC-52864
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe delay in delivery of DR messages towards operators in United States of America and Canada.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Apr 19, 19:28 UTC
Apr 19, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-19 12:59 UTC
Incident End Time: 2024-04-19 17:17 UTC

Apr 19, 19:45 UTC
Update - We are continuing to investigate this issue.
Apr 19, 17:17 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro

Incident Start Time: 2024-04-19 12:59 UTC

Impact: Delayed MT's/Delayed MO's & Late delivery receipts

We will update as soon as we have more information.

Apr 19, 15:46 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 09:01 UTC
Scheduled - Improvements in RCS errors validation.
Apr 19, 07:59 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-18 18:43 UTC

Incident End Time: 2024-04-18 00:40 UTC

Apr 19, 06:15 UTC
Monitoring - We can observe that the degradation has stopped and traffic has returned within expected parameters.

Incident Start Time: 2024-04-18 18:43 UTC
Incident End Time: 2024-04-18 00:40 UTC

Apr 19, 02:03 UTC
Update - We are continuing to investigate this issue.
Apr 18, 22:02 UTC
Investigating - We are currently observing delivery issues towards Malitel - Mali

Incident Start Time: 2024-04-18 18:43 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 18, 20:14 UTC
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 UTC
Scheduled - Singtel Singapore has a scheduled maintenance.

Impact:
Message latency may occur during the maintenance window.

Start Time: 2024-04-18 17:00 UTC
End Time: 2024-04-18 21:00 UTC

Apr 12, 11:02 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-18 17:58 UTC
Incident End Time: 2024-04-18 18:47 UTC

Apr 18, 20:07 UTC
Investigating - We are currently observing delivery issues towards Reunion - Altice

Incident Start Time: 2024-04-18 17:58 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 18, 18:22 UTC
Resolved - This incident has been resolved.

Incident start time: 2024-04-18 13:44 UTC
Incident end time: 2024-04-18 17:21 UTC

Apr 18, 17:42 UTC
Monitoring - We have identified the issue and a fix has been implemented to resolve the issue, we will continue to monitor the situation.
Apr 18, 17:30 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently experiencing a degradation with our US Short Code Campaigns and US 10DLC Campaigns tabs on dashboard.sinch.com.

Impact: Clients may experience issues accessing the aforementioned tabs within the customer dashboard.

We appreciate your patience meanwhile we are working to resolve this issue.
Should you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Apr 18, 16:18 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 15:00 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.mblox.com.. The SSL certificate will be updated during the times specified below.

Start Time: 2024-04-18 15:00 UTC
End Time: 2023-04-18 16:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

*.mblox.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Em-fMWFBQ49KvuSMQz2p6yoBm64XOGh9d4GiONS2gexcvA?e=4gdHJn

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Apr 9, 17:35 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-04-18 04:00 AM UTC
End Time: 2024-04-18 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures

Mar 29, 08:52 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-11053

Start Date and Time (GMT):: 18 April 2024 06:00 Hrs.
End Date and Time (GMT):: 18 April 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery,
Mobile Originated (MO) Traffic: Potential Delay in Delivery,
DR Notification: Potential Delay in Delivery,

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Few of our customers may observe some latency in delivery of MO/MT/DR.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 12, 00:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-04-18 08:00 UTC
End Time: 2024-04-18 09:00 UTC

Impact MMS: MMS US, CA, PR, AU.
Messages will be rejected during restart of application for ~30 seconds at API end.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Apr 4, 18:04 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-18, 03:59 UTC
Incident End Time: 2024-04-18, 05:17 UTC

Apr 18, 06:14 UTC
Investigating - We are currently observing delivery issues towards Tigo - Paraguay.

Incident Start Time: 2024-04-18, 03:59 UTC

We will update as soon as we have more information.

Apr 18, 04:18 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 UTC
Scheduled - Dear Client,

Type: Scheduled Network Maintenance

Affected site: UK5 Site

We will be performing a scheduled maintenance on our network hub UK5.

Maintenance window: 2024-04-18 02:00 UTC to 05:00 UTC

Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from Reunion

During the maintenance window, we are expecting about a 10 minute period where clients may experience connectivity disruptions. Clients are recommended to connect to their alternate site for the duration of this maintenance.

Apr 4, 18:00 UTC
Apr 17, 2024
Resolved - This incident has been resolved.

Start Time: 2024-04-17 15:59 UTC
End Time: 2024-04-17 17:23 UTC

Apr 17, 18:03 UTC
Investigating - We are currently observing delivery issues towards AT&T Mobility - US.

Start Time: 2024-04-17 15:59 UTC

Impact: Clients may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.

We will update as soon as we have more information.

Apr 17, 17:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:30 UTC
Update - Dear Clients,

Please be informed that the below maintenance has been postponed for tomorrow Apr 17th same time.
We will update you accordingly.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 16, 08:59 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11075

Start Date and Time (GMT):: 17 April 2024 09:30 Hrs.
End Date and Time (GMT):: 17 April 2024 17:30 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 10, 22:55 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-04-16 05:30 UTC
Incident End Time: 2024-04-17 10:17:00 UTC

Apr 17, 16:20 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 16, 22:02 UTC
Investigating - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 16, 13:37 UTC
Update - We are awaiting for our carrier update.

As soon as we have any updates, they will be shared accordingly.

Apr 16, 09:09 UTC
Identified - The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Apr 16, 06:35 UTC
Investigating - We are currently observing delivery issues towards Myanmar - MPT.

Incident Start Time: 2024-04-16 05:30 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 16, 06:28 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-04-16 15:59 UTC
Incident End Time: 2024-04-17 10:14 UTC

Apr 17, 15:05 UTC
Update - We are continuing to investigate this issue.
Apr 17, 10:16 UTC
Update - We are continuing to investigate this issue.
Apr 17, 01:12 UTC
Update - We are continuing to investigate this issue.
Apr 16, 20:55 UTC
Update - We are continuing to investigate this issue.
Apr 16, 18:05 UTC
Investigating - We are currently observing delivery issues towards Ireland - Lycamobile

Incident Start Time: 2024-04-16 15:59 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 16, 16:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 UTC
Scheduled - Sinch Elastic SIP Trunking will be undergoing maintenance - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Apr 16, 02:28 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 UTC
Scheduled - Internal maintenance
Apr 17, 07:54 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-17, 03:50 UTC

Incident End Time: 2024-04-17, 05:58 UTC

Apr 17, 08:14 UTC
Update - We are continuing to investigate this issue.
Apr 17, 05:36 UTC
Investigating - We are currently observing delivery issues towards Tigo - Panama.

Incident Start Time: 2024-04-17, 03:50 UTC

We will update as soon as we have more information.

Apr 17, 04:08 UTC
Apr 16, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-15 19:06 UTC
Incident End Time: 2024-04-16 07:18 UTC

Apr 16, 13:25 UTC
Update - We are continuing to investigate this issue.
Apr 16, 05:24 UTC
Update - We are continuing to investigate this issue.
Apr 16, 00:01 UTC
Update - We are continuing to investigate this issue.
Apr 15, 21:08 UTC
Investigating - We are currently observing delivery issues towards Equatorial Guinea - Orange

Incident Start Time: 2024-04-15 19:06 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Apr 15, 19:26 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 UTC
Scheduled - Internal maintenance
Apr 16, 07:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11056

Start Date and Time (GMT):: 16 April 2024 06:00 Hrs.
End Date and Time (GMT):: 16 April 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 2, 21:29 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-12 09:33 UTC
Incident End Time: 2024-04-15 21:00 UTC

Apr 16, 06:11 UTC
Update - We are continuing to investigate this issue.
Apr 15, 05:20 UTC
Update - We are continuing to investigate this issue.
Apr 14, 05:09 UTC
Update - We are continuing to investigate this issue.
Apr 13, 04:06 UTC
Update - We are continuing to investigate this issue.
Apr 12, 19:13 UTC
Update - We are continuing to investigate this issue.
Apr 12, 14:08 UTC
Update - We are continuing to investigate this issue.
Apr 12, 11:14 UTC
Investigating - We are currently observing delivery issues towards France - Legos France.

Incident Start Time: 2024-04-12 09:33 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 12, 09:50 UTC
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:30 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11073

Start Date and Time (GMT):: 15 April 2024 09:30 Hrs.
End Date and Time (GMT):: 15 April 2024 15:30 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 10, 23:02 UTC
Apr 14, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-13 19:47 UTC
Incident End Time: 2024-04-13 23:47 UTC

Apr 14, 01:03 UTC
Update - We are continuing to investigate the issue.
Apr 13, 22:01 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel.

Incident Start Time: 2024-04-13 19:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 13, 20:07 UTC
Apr 13, 2024
Apr 12, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-11 07:42 UTC

Incident End Time: 2024-04-12 09:36 UTC

Apr 12, 13:16 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 12, 08:09 UTC
Update - We are continuing to investigate this issue.
Apr 12, 05:13 UTC
Investigating - We are currently observing delivery issues towards MPT MM - Myanmar.

Incident Start Time: 2024-04-11 07:42 UTC

Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Apr 12, 03:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:00 UTC
Scheduled - Planned Maintenance : CN:96521-1

Customer Impact : Message latency may occur during the maintenance window for the 10 DLC traffic send from T-Mobile Gateway.

Impacted Products : INTER-CARRIER MMS,MMS IP
Notification ID CN:96521-1

Planned Maintenance Source Syniverse

Notes Syniverse reference : CRQ000000261441 *Maintenance In our continuous effort to improve service quality provided to our customers, Syniverse Operation team will be performing a planned maintenance for adapter release in Dallas , Chicago and Lax datacenters and we will be doing it in rolling pattern.

Notification Date/Time (EST): 2024-04-05 02:00

Start Date/Time (EST): 2024-04-10 01:00

End Date/Time (EST): 2024-04-12 07:00

Expected End Date/Time (EST): 2024-04-12 07:00

Expected Duration 54 hrs, 0 mins

Apr 5, 12:59 UTC
Resolved - This incident has been resolved.
Apr 12, 08:00 UTC
Investigating - Contact Pro user interfaces are not accessible in the AF region.
We are investigating the issue and will update when we have more information.

Apr 12, 07:29 UTC
Apr 11, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-11 16:03 UTC

Incident End Time: 2024-04-11 16:57 UTC

Apr 11, 18:43 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel.

Incident Start Time: 2024-04-11 16:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 11, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 16:36 UTC
Update - *MAINTENANCE EXTENDED*

Dear Clients,

We would like yo inform that, this maintenance has been extended for 2 hours.
We will keep you posted on further updates.

Start Date and Time (GMT):: 11 April 2024 09:30 Hrs.
End Date and Time (GMT):: 11 April 2024 17:30 Hrs.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 11, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:30 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11074

Start Date and Time (GMT):: 11 April 2024 09:30 Hrs.
End Date and Time (GMT):: 11 April 2024 17:30 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 10, 22:44 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 13:30 UTC
Scheduled - Technical Maintenance
Apr 11, 13:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-04-11 04:00 AM UTC
End Time: 2024-04-11 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures

Mar 29, 08:48 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-11 00:48 UTC
Incident End Time: 2024-04-11 04:45 UTC

Apr 11, 11:30 UTC
Update - We are continuing to investigate this issue.
Apr 11, 06:39 UTC
Investigating - We are currently observing delivery issues towards Nigeria - 9Mobile

Incident Start Time: 2024-04-11 00:48 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 11, 04:35 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 09:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 UTC
Scheduled - Services :: DI MMX 365
PCR Number :: PCRSDI-11052

Start Date and Time (GMT):: 11 April 2024 06:00 Hrs.
End Date and Time (GMT):: 11 April 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Apr 2, 16:27 UTC
Completed - This maintenance been postponed. Will further update on this postponed maintenance details.
Apr 11, 03:24 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11071

Start Date and Time (GMT):: 11 April 2024 04:00 Hrs.
End Date and Time (GMT):: 11 April 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 8, 00:24 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-10 15:07 UTC
Incident End Time: 2024-04-11 01:09 UTC

Apr 11, 03:06 UTC
Update - We are continuing to investigate this issue.
Apr 10, 22:10 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 10, 19:16 UTC
Investigating - We are currently observing delivery issues towards Chile - Telefonica

Incident Start Time: 2024-04-10 15:07 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 10, 17:21 UTC
Apr 10, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-09 08:56 UTC
Incident End Time: 2024-04-10 08:13 UTC

Apr 10, 17:15 UTC
Update - We are continuing to investigate this issue.
Apr 10, 08:15 UTC
Update - We are continuing to investigate this issue.
Apr 9, 22:09 UTC
Update - We are continuing to investigate this issue.
Apr 9, 17:09 UTC
Update - We are continuing to investigate this issue.
Apr 9, 13:09 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile.

Incident Start Time: 2024-04-09 08:56 UTC
Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 9, 10:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-04-10 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Mar 27, 08:41 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:00 UTC
Scheduled - Planned Maintenance : CN:96304-2

Customer Impact No expected message impact during maintenance

Impacted Products INTER-CARRIER MMS, MMS IP

Notification ID CN:96304-2

Planned Maintenance Source Syniverse

Notes Syniverse reference : CRQ000000259980 *Maintenance Time Change In our continuous effort to improve service quality provided to our customers, Syniverse Support Team will be performing a planned maintenance in Dallas, Chicago and Los Angeles Datacenter.

Timestamp

Notification Date/Time (EST): 2024-03-22 12:45

Start Date/Time (EST): 2024-04-10 02:00

End Date/Time (EST): 2024-04-10 06:00

Expected End Date/Time (EST): 2024-04-10 06:00

Expected Duration 4 hrs, 0 mins

Mar 25, 07:12 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-04-10 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Mar 27, 08:38 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11070

Start Date and Time (GMT):: 10 April 2024 04:00 Hrs.
End Date and Time (GMT):: 10 April 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 8, 00:13 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-06 13:40 UTC
Incident End Time: 2024-04-09 17:39 UTC

Apr 10, 05:54 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-04-06 13:40 UTC
Incident End Time: 2024-04-09 17:39 UTC

Apr 9, 23:05 UTC
Update - We are continuing to investigate this issue.
Apr 8, 22:02 UTC
Update - We are continuing to investigate this issue.
Apr 8, 12:12 UTC
Update - We are continuing to investigate this issue.
Apr 8, 07:40 UTC
Update - We are currently observing delivery issues towards Switzerland - Lycamobile

Incident Start Time: 2024-04-06 13:40 UTC
Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 8, 07:32 UTC
Investigating - We are currently observing delivery issues towards Switzerland - Lycamobile

Incident Start Time: 2024-04-06 13:40 UTC
Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 8, 07:22 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-09 22:39 UTC
Incident End Time: 2024-04-10 02:34 UTC

Apr 10, 03:00 UTC
Update - We are continuing to investigate this issue.
Apr 10, 00:01 UTC
Investigating - We are currently observing delivery issues towards Malitel - Mali.

Incident Start Time: 2024-04-09 22:39 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 9, 22:57 UTC
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 14:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:25 UTC
Scheduled - Technical Maintenance
Apr 9, 14:22 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 11:00 UTC
Scheduled - 3rd Party Maintenance

Services : DI E-Mail 365
Ref Number : NA

Start Date and Time (GMT):: 9th Apr 2024 11:00 GMT
End Date and Time (GMT):: 9th Apr 2024 12:00 GMT

Impact:
Email traffic: No impact expected.

Description:
Third party ESP maintenance to enhance SMTP features .

If you have any questions or concerns, please contact your Account Manager, or send an email to operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Mar 28, 07:29 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 06:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:30 UTC
Scheduled - Services :: DI SMS 365(iSMS)
PCR Number :: PCRSDI-11064

Start Date and Time (GMT):: 09 April 2024 04:30 Hrs.
End Date and Time (GMT):: 09 April 2024 08:30 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 4, 18:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 04:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11069

Start Date and Time (GMT):: 09 April 2024 04:00 Hrs.
End Date and Time (GMT):: 09 April 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 8, 00:00 UTC
Apr 8, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-08 13:30:00 UTC
Incident End Time: 2024-04-08 15:44:00 UTC

Apr 8, 18:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Incident Start Time: 2024-04-08 13:30:00 UTC
Incident End Time: 2024-04-08 15:44:00 UTC

Apr 8, 15:56 UTC
Investigating - We are currently experiencing problems with queues starting to build for MMS MO traffic on the MMS platform, which may result in a delay for customers to receive their MO traffic.

Incident Start Time: 2024-04-08 13:30:00 UTC

We apologize for the inconvenience caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Apr 8, 15:00 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-08 07:56 UTC
Incident End Time: 2024-04-08 12:10 UTC

Apr 8, 15:35 UTC
Identified - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.
Apr 8, 15:08 UTC
Investigating - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.
Apr 8, 15:07 UTC
Identified - The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Apr 8, 10:40 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 8, 10:07 UTC
Investigating - We are currently observing delivery issues towards United Kingdom - SkyMobile

Incident Start Time: 2024-04-08 07:56 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 8, 08:24 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-08 10:23 UTC
Incident End Time: 2024-04-08 14:00 UTC

Apr 8, 14:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Restoration time: 2024-04-08 12:43 UTC

Apr 8, 13:03 UTC
Investigating - We are currently experiencing issues with the Provisioning API.

Impact: Customers may have issues to make POST or GET to the Provisioning API(provisioning.api.sinch.com)

Incident Start Time: 2024-04-08 10:23 UTC

Apr 8, 12:04 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-08 06:00 UTC
Incident End Time: 2024-04-08 09:19 UTC

Apr 8, 12:15 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Apr 8, 08:32 UTC
Investigating - We are currently observing delivery issues towards Odido - Netherlands

Incident Start Time: 2024-04-08 06:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 8, 06:51 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:00 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.sms.api.sinch.com .
The wildcard SSL certificate is being used in all REST API regions and it will be updated during the times specified below.

Start Time: 2024-04-08 10:00 UTC
End Time: 2024-04-08 11:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

Download the Certificate Files Here :

star.sms.api.sinch.com-2025-CA-Bundle.crt

https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EQybdOsgT8hHtZ430LBMCowBHOXmfLQrtR-wZ3chCMdWpA

star.sms.api.sinch.com-2025_.crt

https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EaxcxBGp1opKr_M60dcH40kBRApnGXY0KAXVuNexLtKYIA

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Mar 21, 15:47 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 09:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 08:47 UTC
Scheduled - Scheduled technical maintenance.
Apr 8, 08:46 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 UTC
Scheduled - AT&T - US has scheduled a maintenance.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Maintenance start time: 2024-04-08 06:00 UTC
Maintenance end time: 2024-04-08 07:00 UTC

Feb 16, 20:44 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 05:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 04:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-11068

Start Date and Time (GMT):: 08 April 2024 04:00 Hrs.
End Date and Time (GMT):: 08 April 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Apr 7, 23:49 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-04-07 20:42 UTC
Incident End Time: 2024-04-07 23:40 UTC

Apr 8, 00:12 UTC
Investigating - We are currently observing delivery issues towards Paraguay - Tigo

Incident Start Time: 2024-04-07 20:42 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Apr 7, 21:13 UTC