DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-48410
Investigating - Description:
Ticket Number :: MNOC-48410
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Wed Jun 07 15:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 07, 2023 - 15:52 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Provisioning API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Test1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI SMS 365 | Operator Services | Application and Database Maintenance | PCR Number#PCRSDI-10532 Jun 13, 2023 05:00-11:00 UTC
Update - **DI SMS 365 | Operator Services | Application and Database Maintenance | PCR Number#PCRSDI-10532**
Jun 08, 2023 - 16:51 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10532

Start Date and Time (GMT):: 13 June 2023 5:00 GMT Hrs,
End Date and Time (GMT):: 13 June 2023 11:00 GMT Hrs,

Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and database.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 08, 2023 - 16:49 UTC
WhatsApp Routine Maintenance - EU Jun 13, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-06-13 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 31, 2023 - 11:33 UTC
WhatsApp Routine Maintenance - US Jun 13, 2023 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-06-13 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 31, 2023 - 11:34 UTC
Sinch Maintenance - Verification flashcall and Callout on EU-Central-1 Jun 14, 2023 07:00-11:00 UTC
Dear Customer,

We are writing to inform you that we have scheduled a service maintenance window on our Verification Flashcall and Callout on EU-Central-1 at the times specified below.

Start Time: 2023-06-14 07:00 UTC
End Time: 2023-06-14 11:00 UTC

Impact: Traffic disruption may occur between 5 to 10 minutes during this maintenance window for the Verification Flashcall and Callout on EU-Central-1

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com.
Posted on Jun 07, 2023 - 15:01 UTC
Conversation API Routine Maintenance - EU Jun 14, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-06-14 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 31, 2023 - 11:30 UTC
Conversation API Routine Maintenance - US Jun 14, 2023 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-06-14 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 31, 2023 - 11:30 UTC
External Maintenance - Singapore - Starhub Mobile Jun 14, 2023 16:00-22:00 UTC
Starhub Mobile Singapore has scheduled a maintenance.
Impact: Clients may potentially experience MT, DLR and MO delays for Short Code, Numeric and Alpha on Starhub Mobile SG.

Maintenance start time: 16:00 UTC
Maintenance end time: 22:00 UTC
Posted on May 23, 2023 - 06:00 UTC
tickets.sinch.com / support@sinch.com planned maintenance Jun 18, 2023 06:00-10:00 UTC
We have a scheduled maintenance related to our ticketing system tickets.sinch.com / support@sinch.com.

Maintenance window: 2023-06-18 06:00 UTC to 10:00 UTC

Impact: The back-end ticket system will be offline, and clients may experience the ticket instance unreachable via portal during the maintenance window time.
Affected endpoint: tickets.sinch.com / support@sinch.com

Tickets logged via support@sinch.com will be read and worked on as normal, but ticket creation might be delayed.
We recommend customers that have high priority issues to place a call via the numbers available on https://www.sinch.com/contact-us/
Posted on Jun 02, 2023 - 14:43 UTC
Sinch Scheduled Network Maintenance - US3 Site Jun 20, 2023 08:00-10:00 UTC
We are writing to inform you of a network maintenance at our US3 Site during the times specified below.

Type: Scheduled Network Maintenance
Start Time: 2023-06-20 08:00 UTC
End Time: 2023-06-20 10:00 UTC
Impact: Clients may experience MT delays towards Freedom Mobile Canada, Venezuela (Telefonica), Panama and Mexico.

Impacted FQDNs:
us3.smpp.api.sinch.com
smpp-us3.clxcommunications.com
us3.smpp.api.sinch.com
http-us3.clxcommunications.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com
enum-us3.clxcommunications.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jun 02, 2023 - 16:40 UTC
Sinch Planned Maintenance - MMS Jun 20, 2023 08:30-09:30 UTC
Dear Client,

We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.

Type: Scheduled Maintenance - MMS
Previous Start Time: 2023-06-08 08:30 UTC
Previous End Time: 2023-06-08 09:30 UTC

New Start Time: 2023-06-20 08:30 UTC
New End Time: 2023-06-20 09:30 UTC
Impact MMS: MMS US, MMS AU. We expect less five minutes downtime. Messages will be queued and delivered post upgrade.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Jun 02, 2023 - 16:12 UTC
External Maintenance - Singapore - Starhub Mobile Jun 21, 2023 16:00-22:00 UTC
Starhub Mobile Singapore has scheduled a maintenance.
Impact: Clients may potentially experience MT, DLR and MO delays for Short Code, Numeric and Alpha on Starhub Mobile SG.

Maintenance start time: 16:00 UTC
Maintenance end time: 22:00 UTC
Posted on May 23, 2023 - 06:05 UTC
WhatsApp Routine Maintenance - EU Jun 27, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-06-27 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 31, 2023 - 11:36 UTC
WhatsApp Routine Maintenance - US Jun 27, 2023 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-06-27 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on May 31, 2023 - 11:37 UTC
Conversation API Routine Maintenance - EU Jun 28, 2023 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-06-28 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 31, 2023 - 11:31 UTC
Conversation API Routine Maintenance - US Jun 28, 2023 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2023-06-28 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on May 31, 2023 - 11:32 UTC
System Metrics Month Week Day
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Jun 9, 2023
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT#MNOC-48439
Resolved - Dear client,

The queues are processed.
Jun 9, 00:37 UTC
Investigating - Ticket Number :: MNOC-48439
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Thu Jun 08 16:00 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 8, 16:11 UTC
Jun 8, 2023
Delivery Issues France - Coriolis Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-08 11:34 UTC
Incident End Time: 2023-06-08 14:27 UTC
Jun 8, 21:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 14:27 UTC
Investigating - We are currently observing delivery issues towards France - Coriolis Telecom.

Incident Start Time: 2023-06-08 11:34 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 8, 12:42 UTC
Sinch Scheduled Maintenance - US5 Network hub
Completed - The scheduled maintenance has been completed.
Jun 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:00 UTC
Scheduled - As part of our continuous efforts to improve the performance, reliability, and scalability of our messaging platform, we will be performing a maintenance on our network hub in our US5 site.

Type: Scheduled Maintenance – US5 Network hub

Start Time: 2023-06-08 17:00 UTC
End Time: 2023-06-08 19:00 UTC

Impact SMS: Some client VPNs will reset during the maintenance window. The affected clients will be reached out separately.

We appreciate your patience and apologise for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
May 24, 14:04 UTC
Delivery Issue US - Verizon Wireless
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-08 12:20 UTC
Incident End Time: 2023-06-08 14:50 UTC
Jun 8, 16:14 UTC
Update - We are continuing to investigate this issue.
Jun 8, 14:40 UTC
Investigating - We are currently observing delivery issues towards Verizon Wireless network in the US.

Incident Start Time: 2023-06-08 12:20 UTC
Impact: Subset of traffic may potentially experience the following issues - Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts.

We will update as soon as we have more information.
Jun 8, 12:49 UTC
Delivery Issue Turkey- Turkcell TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-07 07:17 UTC
Incident End Time: 2023-06-08 10:30 UTC
Jun 8, 13:30 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.
As soon as we have any updates, they will be shared accordingly.
Jun 7, 22:16 UTC
Update - We are continuing to investigate this issue.
Jun 7, 17:03 UTC
Update - We are continuing to investigate this issue.
Jun 7, 09:28 UTC
Investigating - We are currently observing delivery issues towards Turkcell TR.

Incident Start Time: 2023-06-07 07:17 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 7, 08:01 UTC
Delivery Issue Turkey-Avea TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-07 07:18 UTC
Incident End Time: 2023-06-08 10:30 UTC
Jun 8, 13:30 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.
As soon as we have any updates, they will be shared accordingly.
Jun 7, 22:17 UTC
Update - We are continuing to investigate this issue.
Jun 7, 17:03 UTC
Update - We are continuing to investigate this issue.
Jun 7, 09:32 UTC
Investigating - We are currently observing delivery issues towards Avea TR.

Incident Start Time: 2023-06-07 07:18 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 7, 08:00 UTC
Delivery Issue Turkey - Vodafone TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-07 07:18 UTC
Incident End Time: 2023-06-08 10:30 UTC
Jun 8, 13:29 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.
As soon as we have any updates, they will be shared accordingly.
Jun 7, 22:17 UTC
Update - We are continuing to investigate this issue.
Jun 7, 17:02 UTC
Update - We are continuing to investigate this issue.
Jun 7, 09:28 UTC
Update - We are continuing to investigate this issue.
Jun 7, 09:27 UTC
Investigating - We are currently observing delivery issues towards Vodafone TR

Incident Start Time: 2023-06-07 07:18 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 7, 08:04 UTC
Delivery issues - Eir Ireland
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-06 12:04 UTC
Incident End Time: 2023-06-08 06:00 UTC
Jun 8, 13:22 UTC
Update - We are continuing to investigate this issue.
Jun 7, 17:02 UTC
Update - We are continuing to investigate this issue.
Jun 7, 03:18 UTC
Update - We are continuing to investigate this issue.
Jun 6, 21:03 UTC
Update - We are continuing to investigate this issue.
Jun 6, 16:41 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Eir Ireland.

Incident Start Time: 2023-06-06 12:04 UTC

Impact: Clients may observe delayed or failed MT/MO/DR towards/from Eir Ireland.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Jun 6, 15:08 UTC
Whatsapp on-premise degradation
Resolved - Meta has resolved this incident and we are able to see a normalized behavior.

Incident Start Time: 2023-06-08 08:00 UTC
Incident End time: 2023-06-08 08:45 UTC
Jun 8, 11:14 UTC
Investigating - Meta are currently experiencing some impact on-premise API with all docker images failing to download. Meta's engineering teams are investigating the issue. We will provide an update once there is any information available.

Incident Start Time: 2023-06-08 08:00 UTC
Jun 8, 08:53 UTC
Verification SMS Issue - United Arab Emirates
Resolved - This incident has been resolved.

Incident End Time: 2023-06-08 09:00 UTC
Jun 8, 10:44 UTC
Update - We are continuing to investigate this issue.
Jun 8, 02:03 UTC
Update - We are continuing to investigate this issue.
Jun 7, 23:05 UTC
Investigating - We regret to inform you that we are currently experiencing a temporary service disruption in the United Arab Emirates (UAE)

We apologize for the inconvenience and assure you that we are actively working to resolve this issue.

Impact: Delayed MT's/Missing MT's/Missing delivery receipts/Late delivery receipts for our Verification SMS service.

We will update as soon as we have more information.
Jun 7, 14:10 UTC
SMSC Maintenance - US1 site
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 UTC
Scheduled - Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing system maintenance at our US1 site on the schedule below.

Type: SMSC Maintenance
Affected Site: US1
Impact: Clients may experience MT rejections or failures during this time.

Start Time: 2023-06-08 08:00 UTC
End Time: 2023-06-08 09:00 UTC
Jun 6, 19:25 UTC
DI SMS 365 (SMSx) | Operator Services | Network Maintenance | PCR Number # PCRSDI-10537
Completed - The scheduled maintenance has been completed.
Jun 8, 07:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10537

Start Date and Time (GMT):: 2023-06-08 06:00
End Date and Time (GMT):: 2023-06-08 10:00

Impact::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Impacted
Report Manager Statistics : Impacted

Description::
Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 6, 19:40 UTC
Delivery Issue France - NRJ Mobile
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-07 22:44 UTC
Incident End Time: 2023-06-08 00:34 UTC
Jun 8, 01:05 UTC
Investigating - We are currently observing delivery issues towards France - NRJ Mobile

Incident Start Time: 2023-06-07 22:44 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 7, 23:03 UTC
Jun 7, 2023
Delivery Issue Brazil - Claro
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-07 18:29 UTC
Incident End Time: 2023-06-07 21:00 UTC
Jun 7, 22:15 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-06-07 18:29 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 7, 19:04 UTC
Rescheduled | DI SMS 365(Message Manager)| Enterprise Messaging | Application and System Maintenance | PCR Number # PCRSDI-10533
Completed - The scheduled maintenance has been completed.
Jun 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 19:00 UTC
Scheduled - Services ::DI SMS 365 (Message Manager)
PCR Number :: PCRSDI-10533

Start Date and Time (GMT):: 07 June 2023, 19:00 Hrs.
End Date and Time (GMT):: 07 June 2023, 21:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Message Manager: Not impacted

Description:
Digital Interconnect has rescheduled a planned system maintenance to carry out migrations on the internal applications.

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com
Jun 7, 13:38 UTC
DI SMS 365 (SMSx) (iSMS) | Operator Services | Application & Database Maintenance | PCR Number # NA
Completed - Dear clients,

The activity is completed.
Jun 7, 18:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 17:01 UTC
Scheduled - Re-Scheduled Maintenance

Services :: DI SMS 365( SMSx ), SMS 365(iSMS).
PCR Number :: NA

Start Date and Time (GMT):: 7 June 2023 17:00 GMT Hrs.
End Date and Time (GMT):: 7 June 2023 19:30 GMT Hrs.
Impact::
Mobile Terminating (MT) Traffic: Minor Impact
Mobile Originated (MO) Traffic: Minor Impact
DR Notification: Minor Impact
Report Manager Access : Minor Impact
Report Manager Statistics : Minor Impact

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & databases , some of our clients may observe minor delays up to 5 minutes in reporting and statistics information.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 7, 16:12 UTC
DI SMS 365(Message Manager)| Enterprise Messaging | Application and System Maintenance | PCR Number # PCRSDI-10533
Completed - The scheduled maintenance has been completed.
Jun 7, 12:32 UTC
Update - Dears,

This maintenance has been extended till 12:30 GMT, We will provide further updates as necessary.

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com
Jun 7, 11:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 07:30 UTC
Scheduled - Services ::DI SMS 365 (Message Manager)
PCR Number :: PCRSDI-10533

Start Date and Time (GMT):: 07 June 2023, 07:30 Hrs.
End Date and Time (GMT):: 07 June 2023, 11:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Message Manager: Not impacted

Description:
Digital Interconnect has scheduled a planned system maintenance to carry out migrations on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jun 6, 07:17 UTC
Service Degradation - Dashboard
Resolved - This incident has been resolved.
Jun 7, 10:05 UTC
Investigating - We are writing to inform you that we are currently investigating a service degradation for Analytics and Message Search on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may not be able to use Message Search and Analytics on https://dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Jun 7, 09:16 UTC
** POSTPONED** DI SMS 365 | Enterprise Messaging | Message Manager Maintenance | PCR Number# PCRSDI-10531
Completed - Dear Client,

We are writing to let you know that the maintenance that was scheduled for this week has been postponed. We will let you know as soon as the new date is set.

We apologize for the inconvenience.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jun 7, 06:37 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10531

Start Date and Time (GMT):: 2023-06-10 18:00
End Date and Time (GMT):: 2023-06-10 22:00

Impact::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager portal: Unable to access.

Description::
CITI VULNERABILITY FIX is performed on 10th June 2023 to improve the performance of message manger application. During maintenance Message Manager URL will not be accessible

https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx

Customers who use these services are advised not to schedule campaigns during maintenance period.

Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during maintenance period.


If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jun 5, 17:49 UTC
Delivery issues - Lycamobile United Kingdom
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-07 01:10 UTC
Incident End Time: 2023-06-07 02:15 UTC
Jun 7, 03:17 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards Lycamobile UK

Incident Start Time: 2023-06-07 01:10 UTC

Impact: Clients may observe delayed or failed MT/MO/DR.

We will update as soon as we have more information.
Jun 7, 01:32 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-48383
Resolved - Dear client,

We are writing to inform you that queues were due to high traffic and gradually cleared.
At this moment traffic is resumed back to normal flow, Hence we consider this issue as resolved.


Incident Start Date & Time (GMT) : Jun 06 2023 16:30 Hrs.
Incident End Date & Time (GMT) : Jun 07 2023 1:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 7, 02:01 UTC
Monitoring - Dear Clients,

A fix has been implemented and we are monitoring the results.

Incident team will update on future improvements.

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 7, 00:31 UTC
Update - Dear Clients,

We are writing to inform you that queues were due to high traffic and are gradually decreasing.

Incident team will update on further improvements done.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 6, 22:26 UTC
Investigating - Description:
Ticket Number :: MNOC-48383
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Tue Jun 06 16:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 6, 17:02 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO | TT# MNOC-48395
Resolved - Dear Clients,

Queues have been cleared and the incident is resolved.

Incident Start Date & Time (GMT) : 06 June 2023 21:25 GMT
Incident End Date & Time (GMT) : 06 June 2023 23:15 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 7, 00:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 23:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 23:33 UTC
Investigating - Ticket Number :: MNOC-48395
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have queues built within SMSx platforms.
Few of our customers connected to SMSx platform may observe potential delay in delivery of messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 06 June 2023 21:25 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 6, 22:16 UTC
Jun 6, 2023
EXTENDED || DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number# PCRSDI-10535
Completed - Dear Clients,

The scheduled maintenance activity (PCRSDI-10535) has been completed successfully.

Start Date and Time (GMT):: 06 June 2023 18:00 Hrs.
End Date and Time (GMT):: 06 June 2023 21:00 Hrs.

If you have experienced any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 6, 21:33 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 6, 20:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:16 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10535

Start Date and Time (GMT):: 06 June 2023 18:00 Hrs.
End Date and Time (GMT):: 06 June 2023 22:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 6, 20:15 UTC
DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number# PCRSDI-10535
Completed - The scheduled maintenance has been completed.
Jun 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-10535

Start Date and Time (GMT):: 06 June 2023 18:00 Hrs.
End Date and Time (GMT):: 06 June 2023 20:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 6, 15:38 UTC
Sinch Dashboard - Payment Issue
Resolved - This incident has been resolved.
Jun 6, 17:13 UTC
Update - We are continuing to investigate this issue.
Jun 6, 16:54 UTC
Investigating - We are writing to inform you that we are currently investigating a service degradation for payment options on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may experience issues when using 3ds enabled credit cards on https://dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Jun 6, 14:32 UTC
Delivery Issue Venezuela-Movilnet
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-06 03:55 UTC
Incident End Time: 2023-06-06 10:25 UTC
Jun 6, 11:42 UTC
Investigating - We are currently observing delivery issues towards Venezuela-Movilnet.

Incident Start Time: 2023-06-06 03:55 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 6, 07:36 UTC
Delivery Issue Cambodia-Smart Axiata
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-06 09:22 UTC
Incident End Time: 2023-06-06 10:40 UTC
Jun 6, 11:34 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-06-06 09:22 UTC
Incident End Time: 2023-06-06 10:40 UTC
Jun 6, 11:33 UTC
Investigating - We are currently observing delivery issues towards Smart Axiata-KH

Incident Start Time: 2023-06-06 09:22 UTC

Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 6, 09:50 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-48346
Resolved - MM7 queues cleared and incident has been resolved.
Jun 6, 09:39 UTC
Monitoring - Dear Team,

We are writing to inform you that queues are still processing gradually at the moment and we are actively monitoring the status.
We will update on further progress.

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 6, 08:34 UTC
Update - Dear Clients,

We are writing to inform you that queues were due to high traffic.

Incident team will update on further improvements done.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 6, 01:23 UTC
Identified - Dear Clients,

We are writing to inform you that queues were due to high traffic.

Incident team will update on further improvements done.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 5, 20:29 UTC
Investigating - Description:
Ticket Number :: MNOC-48346
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Mon Jun 05 15:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 5, 15:58 UTC
DI SMS 365 (SMSx) | Operator Services | Network Maintenance | PCR Number # PCRSDI-10525
Completed - The scheduled maintenance has been completed.
Jun 6, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10525

Start Date and Time (GMT):: 2023-06-06 06:00
End Date and Time (GMT):: 2023-06-06 10:00

Impact::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Impacted
Report Manager Statistics : Impacted

Description::
Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 2, 09:26 UTC
Jun 5, 2023
Delivery Issue - Jersey - Core telecom
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-05 14:00 UTC
Incident End Time: 2023-06-05 18:40 UTC
Jun 5, 20:04 UTC
Update - We are continuing to investigate this issue.
Jun 5, 17:17 UTC
Investigating - We are currently observing delivery issues towards Jersey - Core telecom

Incident Start Time: 2023-06-05 14:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 5, 15:41 UTC
Delivery Issue Turkey-Avea TR
Resolved - This incident has been resolved.
Jun 5, 15:08 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-06-05 08:00 UTC
Incident End Time: 2023-06-05 12:30 UTC
Jun 5, 15:06 UTC
Investigating - We are currently observing delivery issues towards Avea TR.

Incident Start Time: 2023-06-05 08:00 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 5, 08:41 UTC
Delivery Issue Turkey- Turkcell TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-05 08:00 UTC
Incident End Time: 2023-06-05 12:30 UTC
Jun 5, 15:07 UTC
Investigating - We are currently observing delivery issues towards Turkcell TR.

Incident Start Time: 2023-06-05 08:00 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 5, 08:41 UTC
Delivery Issue Turkey - Vodafone TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-05 08:00 UTC
Incident End Time: 2023-06-05 12:30 UTC
Jun 5, 15:06 UTC
Investigating - We are currently observing delivery issues towards Vodafone TR.

Incident Start Time: 2023-06-05 08:00 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 5, 08:47 UTC
External Maintenance - USA Bandwidth
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 02:00 UTC
Scheduled - Bandwidth USA has scheduled a maintenance.
Impact: Customers may experience a delay in the delivery of inbound and outbound SMS messages.

Maintenance start time: 02:00 UTC
Maintenance end time: 06:00 UTC
May 26, 08:45 UTC
AT&T - US has scheduled a maintenance.
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 17:25 UTC
Scheduled - Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on AT&T US.

Maintenance start time: 2023-06-04 02:00 UTC
Maintenance end time: 2023-06-05 02:00 UTC
May 29, 13:51 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: CHG000008361963 & BOTHWAKYEXIO2-00163
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 24, 13:41 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: CHG000008361963 & BOTHWAKYEXIO2-00163

Start Date and Time (GMT):: 04 June 2023 2:00 Hrs.
End Date and Time (GMT) :: 05 June 2023 2:00 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted

Description:
One of the tier 3 operators in United States has advertised of conducting a Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network. Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 24, 09:13 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48321
Resolved - Dear Clients,

MM7 queues have been cleared. Incident has been resolved.

Incident Start Date & Time (GMT) : Sunday June 04 2023 15:30 GMT
Incident End Date & Time (GMT) : Sunday June 04 2023 22:30 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 5, 00:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 18:39 UTC
Investigating - Description:
Ticket Number :: MNOC-48321
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Sun Jun 04 15:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 4, 16:01 UTC
Jun 4, 2023
Delivery Issue Isle of Man - Cloud 9
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 11:03 UTC
Incident End Time: 2023-06-04 06:00 UTC
Jun 4, 15:05 UTC
Update - We are continuing to investigate this issue.
Jun 3, 13:13 UTC
Update - We are continuing to investigate this issue.
Jun 2, 07:04 UTC
Update - We are continuing to investigate this issue.
Jun 1, 06:24 UTC
Update - We are continuing to investigate this issue.
May 31, 20:06 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
May 31, 15:08 UTC
Update - We are continuing to investigate this issue.
May 31, 12:38 UTC
Investigating - We are currently observing delivery issues towards Isle of Man - Cloud 9

Incident Start Time: 2023-05-31 11:03 UTC

Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
May 31, 12:27 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48308
Resolved - Dear Client,

All the MM7 queues are cleared and the incident has been resolved.

Incident Start Date & Time (GMT) : Sat Jun 03 16:30 GMT 2023
Incident Start Date & Time (GMT) : Sun Jun 04 10:30 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 4, 10:46 UTC
Update - Dear Clients,

We are writing to inform you that queues are still processing at the moment.

We are actively monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Jun 4, 05:26 UTC
Update - Dear Clients,

We are writing to inform you that queues are still processing at the moment.

We are actively monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Jun 4, 01:07 UTC
Identified - Dear Clients,

We are writing to inform you that queues are still processing at the moment.

We are actively monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Jun 3, 21:20 UTC
Investigating - Description:
Ticket Number :: MNOC-48308
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Sat Jun 03 16:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 3, 17:02 UTC
Jun 3, 2023
DI E-MAIL 365 | Enterprise Messaging | Application Maintenance | Ref Number# PCRSDI-10504
Completed - Dear Clients,

The scheduled maintenance (PCRSDI-10504) is completed successfully.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 3, 22:54 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 3, 22:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 UTC
Scheduled - Services :: DI E-MAIL 365
Ref Number :: PCRSDI-10504

Start Date and Time (GMT):: 03 June 2023 22:00
End Date and Time (GMT):: 04 June 2023 01:00

Impact:
Email traffic: No service impact is expected.

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

Maintenance regarding the Software update for notification status update cluster.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
May 23, 09:45 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MT | TT# MNOC-48301
Resolved - Dear Clients,

The Queues have been processed successfully. Incident is resolved.

Incident Start Date & Time (GMT) : 03 June 2023 16:10 GMT
Incident End Date & Time (GMT) : 03 June 2023 18:10 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 3, 18:59 UTC
Monitoring - Dear Clients,

A fix has been implemented and we are monitoring the results.

Incident team will update on further improvements done.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 3, 18:12 UTC
Update - We are continuing to investigate this issue.
Jun 3, 17:14 UTC
Investigating - Ticket Number :: MNOC-48301
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted for an incident, where we have queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 03 June 2023 16:10 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 3, 17:07 UTC
DI HTTP gateway | Enterprise Messaging & Operator Services | TLS certificate renewal | PCR Number # PCRSDI-10512
Completed - Dear Clients,

The maintenance activity (PCRSDI-10512) is completed successfully.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jun 3, 18:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 1, 05:24 UTC
Scheduled - Services :: DI HTTP gateway
PCR Number :: PCRSDI-10512

Start Date and Time (GMT) :: 03 June 2023 18:00 GMT
End Date and Time (GMT) :: 03 June 2023 22:00 GMT

Description:

The TLS certificate issued to the “sms.sdi.sinch.com” domain will expire on the 11th of June 2023. The certificate is used for the following HTTP gateway services.
.
• eu5.sms.sdi.sinch.com
• eu5-vpn.sms.sdi.sinch.com
• eu5-2way.sms.sdi.sinch.com
• eu5-sec.sms.sdi.sinch.com
• eu5-ma.sms.sdi.sinch.com
• eu6.sms.sdi.sinch.com
• eu6-vpn.sms.sdi.sinch.com

We will be deploying the renewed certificate on the 03rd of June 2023 at 18:00 UTC.

The renewed certificate for the “sms.sdi.sinch.com” domain can be downloaded from the link given below and is valid from 03rd May 2023, to 03rd of June 2024.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-customers-who-access-our-HTTP/ta-p/11544

Action required: Customers who use these services are advised to add the renewed TLS certificate into their certificate stores on or before the 03rd of June 2023 at 18:00 UTC.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
May 19, 14:19 UTC
DI Message Manager | Enterprise Messaging & Operator Services | TLS certificate renewal | PCR Number # PCRSDI-10511
Completed - Dear Clients,

The maintenance activity (PCRSDI-10511) is completed successfully.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Jun 3, 18:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 1, 05:25 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 1, 05:22 UTC
Scheduled - Services :: DI Message Manager
PCR Number :: PCRSDI-10511

Start Date and Time (GMT) :: 03 June 2023 18:00 GMT
End Date and Time (GMT) :: 03 June 2023 22:00 GMT

Description:

This TLS certificate is intended for Sinch Customers who access Message Manager using the following URL: https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx

We will be deploying the renewed certificate on the 03rd of June 2023 at 18:00 UTC.

The renewed certificate for the “mm.sdi.sinch.com” domain can be downloaded from the link given below and is valid from 03rd May 2023, to 03rd of June 2024.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-certificate-for-Sinch-Customers-who-access-Message/ta-p/11545

Action required: Customers who use these services are advised to add the renewed TLS certificate into their certificate stores on or before the 03rd of June 2023 at 18:00 UTC.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
May 19, 14:35 UTC
Delivery Issue Turkey-Turkcell TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 06:22 UTC
Incident End Time: 2023-06-03 08:30 UTC
Jun 3, 18:37 UTC
Update - We are continuing to investigate this issue.
Jun 2, 19:01 UTC
Update - We are continuing to investigate this issue.
Jun 1, 17:17 UTC
Update - We are continuing to investigate this issue.
Jun 1, 16:18 UTC
Update - We are continuing to investigate this issue.
Jun 1, 11:32 UTC
Update - We are continuing to investigate this issue.
Jun 1, 08:11 UTC
Investigating - We are currently observing delivery issues towards Turkcell - TR.

Incident Start Time: 2023-05-31 06:22 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 1, 06:27 UTC
Delivery Issue Turkey-Avea TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 10:09 UTC
Incident End Time: 2023-06-03 08:30 UTC
Jun 3, 18:36 UTC
Update - We are continuing to investigate this issue.
Jun 2, 19:01 UTC
Update - We are continuing to investigate this issue.
Jun 1, 17:18 UTC
Update - We are continuing to investigate this issue.
Jun 1, 16:18 UTC
Update - We are continuing to investigate this issue.
Jun 1, 11:32 UTC
Update - We are continuing to investigate this issue.
Jun 1, 08:11 UTC
Investigating - We are currently observing delivery issues towards Avea TR.

Incident Start Time: 2023-05-31 10:09 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 1, 06:28 UTC
Delivery Issue Turkey - Vodafone TR
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 12:52 UTC
Incident End Time: 2023-06-03 08:30 UTC
Jun 3, 18:34 UTC
Update - We are continuing to investigate this issue.
Jun 2, 19:01 UTC
Update - We are continuing to investigate this issue.
Jun 1, 17:18 UTC
Update - We are continuing to investigate this issue.
Jun 1, 16:18 UTC
Update - We are continuing to investigate this issue.
Jun 1, 11:32 UTC
Update - We are continuing to investigate this issue.
Jun 1, 08:11 UTC
Investigating - We are currently observing delivery issues towards Vodafone TR.

Incident Start Time: 2023-05-31 12:52 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 1, 06:31 UTC
Delivery Issue Malaysia - Maxis
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-30 01:33 UTC
Incident End Time: 2023-06-03 07:14 UTC
Jun 3, 13:11 UTC
Update - We are continuing to investigate this issue.
Jun 2, 11:01 UTC
Update - We are continuing to investigate this issue.
Jun 1, 10:08 UTC
Update - We are continuing to investigate this issue.
May 31, 09:03 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.


As soon as we have any updates, they will be shared accordingly.
May 30, 20:03 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
May 30, 11:12 UTC
Update - We are continuing to investigate this issue.
May 30, 06:21 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
May 30, 06:09 UTC
Investigating - We are currently observing delivery issues towards Malaysia - Maxis.

Incident Start Time: 2023-05-30 01:33 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 30, 03:52 UTC
Delivery Issue - Myanmar - MPT
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-03 08:13 UTC
Incident End Time: 2023-06-03 12:49 UTC
Jun 3, 13:05 UTC
Investigating - We are currently observing delivery issues towards Myanmar - MPT

Incident Start Time: 2023-06-03 08:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 3, 09:25 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48279
Resolved - Dear client,

We are writing to inform you that queues were due to high traffic and gradually cleared.
At this moment traffic is resumed back to normal flow, Hence we consider this issue as resolved.


Incident Start Date & Time (GMT) : 02 June 2023 16:30 Hrs.
Incident End Date & Time (GMT) : 03 June 2023 7:50 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 3, 09:14 UTC
Update - We are continuing to investigate this issue.
Jun 3, 00:55 UTC
Investigating - Description:
Ticket Number :: MNOC-48279
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Fri Jun 02 16:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 2, 16:54 UTC
Jun 2, 2023
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT# MNOC-48282
Resolved - All the queues are processed and cleared.
Jun 2, 22:50 UTC
Investigating - Ticket Number :: MNOC-48282
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Fri Jun 02 19:25 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jun 2, 19:31 UTC
Delivery Issue- Globe Telecom-PH
Resolved - This incident is now resolved.

Incident Start Time: 2023-06-02 07:26 UTC
Incident End Time: 2023-06-02 10:53 UTC
Jun 2, 13:27 UTC
Update - This incident is now resolved.

Incident Start Time: 2023-06-02 07:26 UTC
Incident End Time: 2023-06-02 10:53 UTC
Jun 2, 13:26 UTC
Update - We are continuing to investigate this issue.
Jun 2, 13:09 UTC
Update - We are continuing to investigate this issue.
Jun 2, 09:05 UTC
Investigating - We are currently observing delivery issues towards Globe Telecom-PH.

Incident Start Time: 2023-06-02 07:26 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 2, 07:46 UTC
Delivery Issues AT&T - Mexico
Resolved - This Incident has been resolved

Incident Start Time: 2023-05-02 06:40 UTC
Incident End Time: 2023-05-02 12:01 UTC
Jun 2, 12:57 UTC
Update - We are continuing to investigate this issue.
Jun 2, 09:06 UTC
Investigating - We are currently observing delivery issues towards AT&T - Mexico

Incident Start Time: 2023-05-02 06:40 UTC

Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
Jun 2, 07:24 UTC
Delivery Issue Brazil - Claro
Resolved - The incident has been resolved and we are observing stable performance within expected metrics towards Claro - Brazil.

Incident Start Time: 2023-05-25 05:23 UTC

Incident End Time: 2023-06-01 01:35

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com.
Jun 2, 09:13 UTC
Update - We are continuing to investigate this issue.
Jun 2, 07:04 UTC
Update - We are continuing to investigate this issue.
Jun 1, 04:01 UTC
Update - Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.
May 31, 03:09 UTC
Update - Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.
May 30, 02:04 UTC
Update - We are continuing to investigate this issue.
May 28, 23:05 UTC
Update - We are continuing to investigate this issue.
May 27, 12:09 UTC
Update - Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.
May 26, 09:05 UTC
Update - Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.
May 25, 22:06 UTC
Update - We are continuing to investigate this issue.
May 25, 16:14 UTC
Update - We are continuing to investigate this issue.
May 25, 10:17 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-05-25 05:23 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
May 25, 09:53 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48251
Resolved - Dear Client,

All the MM7 queues are cleared and the incident has been resolved.

Incident Start Date & Time (GMT) : Thu Jun 01 16:00 GMT 2023
Incident Start Date & Time (GMT) : Fri Jun 02 09:00 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 2, 09:08 UTC
Update - Dear Clients,

MM7 queues built within our platform are due to high traffic and are gradually reducing.

Incident team will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 2, 06:37 UTC
Update - Dear Clients,

MM7 queues built within our platform are due to high traffic and are gradually reducing.

Incident team will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 2, 01:02 UTC
Identified - Dear Clients,

MM7 queues built within our platform are due to high traffic and are gradually reducing.

Incident team will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 1, 19:39 UTC
Investigating - Description:
Ticket Number :: MNOC-48251
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Thu Jun 01 16:00 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Jun 1, 16:03 UTC
Sinch Emergency Maintenance - Verification flashcall and Calling Platform on EU-Central-1
Completed - The scheduled maintenance has been completed.
Jun 2, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:31 UTC
Scheduled - Dear Customer,

We are writing to inform you that we have scheduled a service maintenance window on our Verification flashcall and Calling Services on EU-Central-1 at the times specified below.

Start Time: 2023-06-02 05:30 UTC
End Time: 2023-06-02 06:30 UTC

Impact: Traffic disruption may occur between 5 to 10 minutes during this maintenance window for the Verification flashcall and Calling services on EU-Central-1, including in-App calling

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com.
Jun 1, 14:20 UTC
Delivery Issue Mexico - Izzi
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-02 01:35 UTC
Incident End Time: 2023-06-02 02:58 UTC
Jun 2, 04:01 UTC
Investigating - We are currently observing delivery issues towards Mexico - Izzi.

Incident Start Time: 2023-06-02 01:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jun 2, 02:49 UTC
Delivery Issue PK - Jazz-PK
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-01 21:28 UTC
Incident End Time: 2023-06-02 02:50 UTC
Jun 2, 03:04 UTC
Update - We are continuing to investigate this issue.
Jun 2, 00:05 UTC
Investigating - We are currently observing delivery issues towards PK - Jazz-PK

Incident Start Time: 2023-06-01 21:28 UTC

We will update as soon as we have more information.
Jun 1, 22:58 UTC
Delivery Issue Chile - Claro
Resolved - This incident has been resolved.

Incident Start Time: 2023-06-01 23:59 UTC
Incident End Time: 2023-06-02 01:02 UTC
Jun 2, 02:04 UTC
Investigating - We are currently observing delivery issues towards Chile - Claro.

Incident Start Time: 2023-06-01 23:59 UTC

We will update as soon as we have more information.
Jun 2, 00:39 UTC
Jun 1, 2023
Delivery Issues United States - Verizon
Resolved - We are writing to retroactively inform you that we have experienced an issue where clients may have experienced delays for short code MMS MT sent to Verizon Wireless, which is now resolved.

Type: Operator Notification - Verizon US (Retroactive)
Incident Start Time: 2023-06-01 13:30 UTC
Incident End Time: 2023-06-01 17:14 UTC
Impact: There were intermittent MMS MT delays toward Verizon.
Jun 1, 11:30 UTC
Delivery Issue United Kingdom- MCom UK
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 11:48 UTC
Incident End Time: 2023-06-01 07:02 UTC
Jun 1, 11:21 UTC
Update - We are continuing to investigate this issue.
Jun 1, 07:06 UTC
Update - We are continuing to investigate this issue.
May 31, 22:10 UTC
Update - We are continuing to investigate this issue.
May 31, 17:04 UTC
Update - We are continuing to investigate this issue.
May 31, 12:37 UTC
Investigating - We are currently observing delivery issues towards United Kingdom- MCom UK

Incident Start Time: 2023-05-31 11:48 UTC

Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
May 31, 12:02 UTC
External Maintenance - T-Mobile - US
Completed - The scheduled maintenance has been completed.
Jun 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 31, 09:04 UTC
Scheduled - T-Mobile - US has scheduled a maintenance.

Impact: Clients may potentially experience MT, DLR and MO delays or failures for US Short Code and 10DLC on T-Mobile US.

Maintenance start time: 2023-06-01 05:00 UTC
Mainteance end time: 2023-06-01 11:00 UTC
May 30, 09:37 UTC
External Maintenance - Toll-Free Number Provider
Completed - The scheduled maintenance has been completed.
Jun 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that our Toll-Free Number Provider will conduct maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2023-06-01 07:00 UTC
End Time: 2023-06-01 11:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

On behalf of our Toll-free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance
Apr 25, 11:23 UTC
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10467
Completed - The scheduled maintenance has been completed.
Jun 1, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10467

Start Date and Time (GMT):: 2023-05-10, 06:00 Hr.
End Date and Time (GMT) ::2023-05-10, 10:00 Hr.

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification for Operator Services.
Jun 1, 01:14 UTC
Service Degradation - Dashboard
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 13:30 UTC
Incident End Time: 2023-06-01 07:35 UTC
Jun 1, 08:06 UTC
Identified - Our engineers have identified the issue and are working on resolving it as quickly as possible.
Jun 1, 07:28 UTC
Investigating - We are writing to inform you that we are currently investigating a service degradation for Analytics and Message Search on the customer dashboard, https://dashboard.sinch.com.

Impact: Customers may not be able to use Message Search and Analytics on https://dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Jun 1, 07:03 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48219
Resolved - Dear client,

We are writing to inform you that queues were due to high traffic and gradually cleared.
At this moment traffic is resumed back to normal flow, Hence we consider this issue as resolved.


Incident Start Date & Time (GMT) : 31 May 2023 17:20 Hrs.
Incident End Date & Time (GMT) : 01 June 2023 7:40 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Jun 1, 07:52 UTC
Investigating - Description:
Ticket Number :: MNOC-48219
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 31 May 2023 17:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
May 31, 17:51 UTC
Sinch Service Notification - Brazil Site BR2C
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-31 21:49 UTC
Incident End Time: 2023-06-01 00:10 UTC
Jun 1, 03:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 00:43 UTC
Investigating - We are currently investigating connectivity issues with our BR2C endpoint.

Incident Start Time: 2023-05-31 21:49 UTC

Impacted Site: br2.smpp.api.sinch.com
Impact MT: Clients may have experienced MT delays.

We will update you as soon as we have more information.
Jun 1, 00:11 UTC
May 31, 2023
DI SMS 365(iSMS), DI SMS 365 (SMSx) | Operator Services & Enterprise Messaging | Potential delay in delivery of MO, MT and DLR | TT# MNOC-48217
Resolved - Dear Clients,

We would like you inform you that the issue with iSMS & SMSx platform has been successfully resolved.
All the queues on iSMS & SMSx platform are cleared and message delivery is back to normal.

Customers connecting to our US4 DC may now experience successful delivery of messages without any delay.
10DLC traffic delivery service has been completely restored.

We have closely monitored the results following the resolution, and we are pleased to inform that the message delivery rates are showing positive outcomes.

Incident Start Date & Time (GMT) : 31 May 2023 16:10 GMT
Incident End Date & Time (GMT) : 31 May 2023 19:35 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 31, 20:49 UTC
Monitoring - Dear Clients,

We would like you inform you that our dedicated technical team has implemented the fix and resolved the issue.
Customers connecting to our US4 DC may now experience successful delivery of messages.
10DLC traffic delivery service has been restored.

In light of resolution, we are actively monitoring the platform to ensure optimal functionality and smooth operation.
Our team is closely observing the results to confirm that all the systems are operating as expected and that the issue has been full restored.

We appreciate your patience and understanding during this time.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 31, 19:52 UTC
Update - Dear Clients,

At 17:09 GMT, Network is back up in US4 DC. Therefore, Customers should begin seeing improvements in connectivity and message submission to us.

Messages that were held in queue are clearing gradually.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 31, 17:37 UTC
Update - Dear Clients,

Due to ongoing incident, 10DLC traffic would also have experienced queues and delays during the incident.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 31, 17:11 UTC
Update - Dear Clients,

Due to ongoing incident, customers connecting to our US4 DC may see failures, time outs and disconnects while customers connections to our US2 should see normal service experience.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 31, 16:52 UTC
Investigating - Ticket Number :: MNOC-48217
Services:: DI SMS 365 (iSMS), DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have queues built within iSMS & SMSx platforms.
Few of our customers connected to iSMS & SMSx platform may observe potential delay in delivery of messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 31 May 2023 16:10 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 31, 16:22 UTC
Delivery Issue Dominican Republic - Altice
Resolved - This incident has now been resolved.

Incident Start Time: 2023-05-31 10:45 UTC
Incident End Time: 2023-05-31 14:55 UTC
May 31, 20:34 UTC
Update - We are continuing to investigate this issue.
May 31, 17:05 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
May 31, 14:07 UTC
Investigating - We are writing to inform you that we are currently observing delivery issues towards the Altice network in the Dominican Republic.

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Altice network in the Dominican Republic.

We are currently investigating this incident and will update as soon as we have more information.
May 31, 12:10 UTC
Delivery Issue Turkey-Turkcell TR
Resolved - This incident has now been resolved.

Incident Start Time: 2023-05-31 06:22 UTC
Incident End Time: 2023-05-31 11:37 UTC
May 31, 19:52 UTC
Update - We are continuing to investigate this issue.
May 31, 14:05 UTC
Update - We are continuing to investigate this issue.
May 31, 09:03 UTC
Investigating - We are currently observing delivery issues towards Turkcell - TR.

Incident Start Time: 2023-05-31 06:22 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
May 31, 06:51 UTC
Delivery Issue Turkey-Avea TR
Resolved - This incident has now been resolved.

Incident Start Time: 2023-05-31 10:09 UTC
Incident End Time: 2023-05-31 11:35 UTC
May 31, 19:50 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
May 31, 14:07 UTC
Update - We are continuing to investigate this issue.
May 31, 10:34 UTC
Investigating - We are currently observing delivery issues towards Avea TR.

Incident Start Time: 2023-05-31 10:09 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
May 31, 10:29 UTC
Delivery Issue 10DLC - United States - Verizon
Resolved - This incident has been resolved

Incident Start Time: 2023-05-31 15:58 UTC
Incident End Time: 2023-05-31 17:50 UTC
May 31, 18:14 UTC
Investigating - We are currently observing delivery issues with our 10DLC Product towards Verizon US.

Incident Start Time: 2023-05-31 15:58 UTC

Impact: Delayed MT's/Delayed MO's/Delayed delivery receipts

We will update as soon as we have more information.
May 31, 17:28 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-48178
Resolved - MM7 queues cleared and incident have been resolved.
May 31, 08:03 UTC
Investigating - Ticket Number :: MNOC-48178
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Tue May 30 15:20 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com
May 30, 15:32 UTC
Delivery Issue Italy - Fastweb
Resolved - This incident has been resolved.
May 31, 02:01 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-05-30 21:04 UTC
Incident End Time: 2023-05-30 22:50 UTC
May 30, 23:09 UTC
Investigating - We are currently observing delivery issues towards Italy - Fastweb.

Incident Start Time: 2023-05-30 21:04 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 30, 21:27 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT# MNOC-48180
Resolved - All the queues have been processed and cleared completely.
May 31, 00:46 UTC
Investigating - Ticket Number :: MNOC-48180
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Tue May 30 16:10 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 30, 16:33 UTC
May 30, 2023
Delivery Issue- Globe Telecom-PH
Resolved - This incident has now been resolved.

Incident Start Time: 2023-05-30 05:02 UTC
Incident Start Time: 2023-05-30 12:42 UTC
May 30, 13:05 UTC
Update - We are continuing to investigate this issue.
May 30, 10:05 UTC
Investigating - We are currently observing delivery issues towards Globe Telecom-PH.

Incident Start Time: 2023-05-30 05:02 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 30, 07:57 UTC
WhatsApp Routine Maintenance - US
Completed - The scheduled maintenance has been completed.
May 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2023-05-30 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Apr 27, 07:10 UTC
WhatsApp Routine Maintenance - EU
Completed - The scheduled maintenance has been completed.
May 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2023-05-30 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Apr 27, 07:09 UTC
Delivery Issue Singapore - Singtel
Resolved - This incident has been resolved

Incident Start Time: 2023-05-30 03:40 UTC
Incident End Time: 2023-05-30 05:07 UTC
May 30, 06:21 UTC
Investigating - We are currently observing delivery issues towards Singapore - Singtel

Incident Start Time: 2023-05-30 03:40 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 30, 04:06 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-48109
Resolved - Dear client,

All the queues are processed.
May 30, 05:59 UTC
Investigating - Ticket Number :: MNOC-48109
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Mon May 29 16:20 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com
May 29, 16:31 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT#MNOC-48153
Resolved - All the queues have been processed succesfully.
May 30, 01:30 UTC
Update - All the queues have been processed succesfully.
May 30, 01:29 UTC
Investigating - Ticket Number :: MNOC-48153
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Mon May 29 19:00 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 29, 19:23 UTC
May 29, 2023
Delivery Issue Jersey - Core Telecom
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-29 11:22 UTC
Incident End Time: 2023-05-29 16:50 UTC
May 29, 17:08 UTC
Update - We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
May 29, 14:08 UTC
Investigating - We are currently observing delivery issues towards Jersey - Core Telecom.

Incident Start Time: 2023-05-29 11:22 UTC
Impact: Delayed/Failed MT's/MO's/DR

We will update as soon as we have more information.
May 29, 12:34 UTC
Delivery Issue Canada - Bell Canada
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-29 08:05 UTC
Incident End Time: 2023-05-29 08:40 UTC
May 29, 11:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 08:47 UTC
Investigating - We are currently observing delivery issues towards Canada - Bell Canada.

Incident Start Time: 2023-05-29 08:05 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.
May 29, 08:05 UTC
Emergency Maintenance - CA1 Site
Completed - The scheduled maintenance has been completed.
May 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 08:00 UTC
Scheduled - Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the performance and reliability of our services, we will be performing network maintenance at our CA1 site on the schedule below.

Type: Network Maintenance

Affected Site: CA1

Impact: Clients may observe delayed or failed MTs and MOs towards the country Canada.
Connectivity will be out or intermittent during the window.

Start Time: 2023-05-29 08:00 UTC
End Time: 2023-05-29 11:00 UTC

Affected FQDN:
* ca1.sms.api.sinch.com
* ca.sms.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
May 26, 15:48 UTC
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-48130
Resolved - Dear Client,

We are writing to inform you that these are delivery receipts without any major service impact to the overall service and NOC would continue to closely monitor.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com
May 29, 05:06 UTC
Investigating - Ticket Number :: MNOC-48130
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Sun May 28 16:20 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 28, 16:32 UTC
Delivery Issue Germany - Lycamobile Germany
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-28 22:00 UTC
Incident End Time: 2023-05-28 23:15 UTC
May 29, 03:01 UTC
Update - This incident has been resolved.

Incident Start Time: 2023-05-28 22:00 UTC
Incident End Time: 2023-05-28 23:15 UTC
May 29, 00:04 UTC
Investigating - We are currently observing delivery issues towards Germany - Lycamobile Germany.

Incident Start Time: 2023-05-28 22:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 28, 22:18 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-48109
Resolved - Dear Client,

We are writing to inform you that queues were due to high traffic and gradually cleared.
Traffic is back to normal flow, Hence we consider this issue as resolved.

However, we will monitor further.

Incident Start Date & Time (GMT) : 28 May 2023, 17:25 GMT
Incident End Date & Time (GMT) : 29 May 2023, 02:20 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
May 29, 02:33 UTC
Investigating - Ticket Number :: MNOC-48109
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Sun May 28 17:25 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
May 28, 17:59 UTC
May 28, 2023
Delivery Issue Germany - O2
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-28 16:35 UTC
Incident End Time: 2023-05-28 20:37UTC
May 28, 22:02 UTC
Investigating - We are currently observing delivery issues towards Germany - O2

Incident Start Time: 2023-05-28 16:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 28, 17:53 UTC
Delivery Issue - Kenya - Safaricom
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-28 06:23 UTC
Incident End Time: 2023-05-28 07:45 UTC
May 28, 09:13 UTC
Investigating - We are currently observing delivery issues towards - Kenya - Safaricom.

Incident Start Time: 2023-05-28 06:23 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.

We will update as soon as we have more information.
May 28, 06:49 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-48109
Resolved - Dear client,

The queues are cleared.
May 28, 08:28 UTC
Update - We are continuing to investigate this issue.
May 27, 19:43 UTC
Update - We are continuing to investigate this issue.
May 27, 18:17 UTC
Investigating - Ticket Number :: MNOC-48109
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 27 May 2023 16:20 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
May 27, 16:44 UTC
May 27, 2023
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-48116
Resolved - Dear Customers,

We are pleased to inform you that the queues built within SMSx platform have been cleared and the issue has been resolved.
The DR messages are now being processed and delivered as expected.

Our technical team worked diligently to identify and rectify the underlying issues that caused the queues to build up.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 27 May 23 18:10 GMT 2023
Incident End Date & Time (GMT) : 27 May 23 21:40 GMT 2023

We appreciate your patience and understanding.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 27, 22:22 UTC
Investigating - Ticket Number :: MNOC-48116
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 27 May 23 18:10 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 27, 18:36 UTC
DI SMS 365 | Operator Services | Potential delay in delivery of MO, MT & DLR Traffic | TT# MNOC-48117
Resolved - Dear Customers,

We are pleased to inform you that the queues built within platform have been cleared and the issue has been resolved.
The messages are now being processed and delivered as expected towards United States destinations.

Our technical team worked diligently to identify and rectify the underlying issues that caused the queues to build up.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 27-May-2023 19:10 Hrs.
Incident End Date & Time (GMT) : 27-May-2023 21:50 Hrs.

We appreciate your patience and understanding.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 27, 22:17 UTC
Update - We are continuing to monitor for any further issues.
May 27, 21:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 21:28 UTC
Update - We are continuing to investigate this issue.
May 27, 21:01 UTC
Investigating - Ticket Number :: MNOC-48117
Services:: DI SMS 365

Description ::
DI internal monitoring system has observed MO, MT & DLR queue built up within the platform impacting the timely delivery of messages.
There will be delay in traffic delivery towards United States destination.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 27-May-2023 19:10 Hrs.

 Our technical team is actively working to address this issue and trying to resolve as quickly as possible.
We are closely monitoring the situation and we will keep you posted. We appreciate your patience during this time.

 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 27, 19:50 UTC
DI SMS 365 || Enterprise Messaging | Network Maintenance | Ref Number# CHANGE-3830
Completed - The scheduled maintenance has been completed.
May 27, 20:10 UTC
Verifying - Verification is currently underway for the maintenance items.
May 27, 19:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 27, 17:46 UTC
Scheduled - Description : Sinch Scheduled Maintenance – VPN update

Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance, reliability, and scalability of our messaging platform, we will be performing a maintenance on our virtual private networks via the UK5 site.

Type: Scheduled Maintenance – UK5 VPN

Start Time: 2023-05-27 18:00 UTC
End Time: 2023-05-27 22:00 UTC

Impact SMS: Clients may potentially experience delayed SMS delivery and/or intermittent application disconnections for certain load balancer redirected traffic between the Sinch Digital Interconnect and Sinch Nobil endpoints.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
May 9, 15:45 UTC
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO/MT Messages || TT# MNOC-48112
Resolved - Dear Customers,

We are pleased to inform you that the queues built within iSMS platform have been cleared and the issue has been resolved.

Our technical team worked diligently to identify and rectify the underlying issues that caused the queues to build up.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : Sat May 27 15:45 GMT 2023
Incident End Date & Time (GMT) : Sat May 27 17:55 GMT 2023

We appreciate your patience and understanding.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 27, 18:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 16:46 UTC
Identified - The issue has been identified and a fix is being implemented.
May 27, 16:20 UTC
Investigating - Ticket Number :: MNOC-48112
Services:: DI SMS 365 (iSMS)

Description ::
Our internal monitoring has alerted to an incident, where we have queues built within iSMS platform.
Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Sat May 27 15:45 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 27, 16:03 UTC
Delivery Issue - Myanmar - MPT MM
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-27 05:44 UTC
Incident End Time: 2023-05-27 13:20 UTC
May 27, 18:11 UTC
Update - We are continuing to investigate this issue.
May 27, 12:09 UTC
Update - We are continuing to investigate this issue.
May 27, 09:46 UTC
Investigating - We are currently observing delivery issues towards - Myanmar - MPT MM

Incident Start Time: 2023-05-27 05:44 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 27, 06:20 UTC
Delivery Issue Dominican Republic - Altice
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-27 11:18 UTC
Incident End Time: 2023-05-27 17:45 UTC
May 27, 18:11 UTC
Update - We are continuing to investigate this issue.
May 27, 14:49 UTC
Investigating - We are currently observing delivery issues towards Dominican Republic - Altice.

Incident Start Time: 2023-05-27 11:18 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 27, 14:38 UTC
Delivery Issue - Kenya - Safaricom
Resolved - This incident has been resolved.

Incident Start Time: 2023-05-27 06:13 UTC
Incident End Time: 2023-05-27 09:52 UTC
May 27, 11:21 UTC
Update - We are continuing to investigate this issue.
May 27, 09:46 UTC
Investigating - We are currently observing delivery issues towards - Kenya - Safaricom

Incident Start Time: 2023-05-27 06:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
May 27, 06:33 UTC
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-48068
Resolved - MM7 queues cleared and incident has been resolved.
May 27, 06:20 UTC
Investigating - Ticket Number :: MNOC-48068
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 May 2023 16:20 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
May 26, 17:41 UTC
DI SMS 365 | Enterprise Messaging | Message Manager Portal Inaccessible | TT#MNOC-48038
Resolved - Dear Client,

Our internal teams have rolled out an emergency fix successfully on 26 May 2023 at 15:45 GMT, since then the product / service remains stable with full-service restoration.

We recommend our customers to fully utilize the service for their campaigns.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 27, 03:59 UTC
Update - Dear Clients,

We appears to have fully restored normal service and our observation suggests traffic is being received, processed, and delivered well.
However, We would like to monitor for next few hours before calling for a full-service normalcy.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 26, 22:15 UTC
Update - Dear Clients,

We appears to have fully restored normal service and our observation suggests traffic is being received, processed, and delivered well. We would like to monitor for next two hours before calling for a full-service normalcy.

Should you need any clarification, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
May 26, 16:53 UTC
Update - Dear Clients,

Due to release on an emergency basis and Message Manager can be unavailable during 15:30 to 15:45 GMT today.

Hence we recommend our customers not to schedule their campaigns during this time.

As we make progress, we'll keep you informed.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 26, 14:02 UTC
Update - Dear Clients,

We observe larger part of the service has recovered and serving our customers' traffic without any errors. There's a subset of SMPP customers' traffic we are still queuing, and we are doubling down our efforts in investigation and remediation. We apologize for the inconvenience and thank you for understanding.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 26, 11:56 UTC
Monitoring - Dear Client,

We are writing you to inform that a fix has been implemented and portal is accessible now.
We are actively monitoring the results. As we make progress, we'll keep you informed.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 26, 03:44 UTC
Update - We are continuing to investigate this issue.
May 26, 01:56 UTC
Investigating - Ticket Number :: MNOC-48038
Services:: DI SMS 365

Impact ::
Message Manager: : Message Manager Web UI will not be accessible.

Description ::
Regarding to previous notification, the issue has been resurfaced. We are again facing the issues in accessing Message Manager portal.
Internal teams are actively working to resolve the issue as soon as possible.

Hence we recommend our customers to schedule their campaigns after the incident gets resolve.

As we make progress, we'll keep you informed.

Incident Start Date & Time (GMT) : 25th May 2023, 06:45 Hrs. GMT

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 26, 01:35 UTC
DI SMS 365(iSMS), DI SMS 365 (SMSx) | Operator Services & Enterprise Messaging | Potential delay in delivery of MO, MT and DLR | TT# MNOC-48038
Resolved - Dear Client,

After a close monitoring period of 12 hours, we can confirm that the service remains normal with full ability of receiving, processing, and delivering traffic as designed. We again sincerely apologize for the inconvenience caused during the major incident and we would like to express our gratitude for your kind understanding, support extended to all our customers and operators.



Should you need any clarification, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1).
May 27, 03:46 UTC
Update - Dear Clients,

We appears to have fully restored normal service and our observation suggests traffic is being received, processed, and delivered well.
However, We would like to monitor for next few hours before calling for a full-service normalcy.

Should you need any clarification, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
May 26, 22:14 UTC
Monitoring - Dear Clients,

We appears to have fully restored normal service and our observation suggests traffic is being received, processed, and delivered well. We would like to monitor for next two hours before calling for a full-service normalcy.

Should you need any clarification, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
May 26, 16:54 UTC
Update - Dear Clients,

We observe larger part of the service has recovered and serving our customers' traffic without any errors. There's a subset of SMPP customers' traffic we are still queuing, and we are doubling down our efforts in investigation and remediation. We apologize for the inconvenience and thank you for understanding.

Should you need any clarification, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
May 26, 11:55 UTC
Update - Dear Clients,

This is to update that while the majority of the systems and applications were restored by our engineers overnight GMT, some VMs are still unavailable, and our investigations are bringing these up.
We will provide further update once the remaining core systems are operational and full traffic processing is restored.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 26, 08:31 UTC
Update - The part replacement has been successful so far and the storage cluster is performing as expected for our monitoring.
We are gradually recovering the service and therefore, our customers, operators should see their connectivity restored by now. Validation checks are underway now.

As we make more progress, we'll keep you informed.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 26, 03:32 UTC
Update - Dear Customers,

The charging of spare units is complete, and the battery backup unit has been replaced.
The CMP and Message Manager portals are accessible to the customers.

Our System Engineering team is working to restore the power source in our data center and rebuilding servers at the earliest.

As we make more progress, we'll keep you informed.

If you have any questions or concerns, for Enterprise Services please send an email to essupport.digitalinterconnect@sinch.com

If you have any questions, for Operator Services please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 26, 00:53 UTC
Update - We are continuing to work on a fix for this issue.
May 25, 21:32 UTC
Update - Dear Customers,

The replacement component has arrived from Germany and charging of the units is on-going.
Our technicians in the datacenter have started the replacement procedure. It is a sensitive procedure that will take at least 2-3 hours.
Meanwhile our efforts in rebuilding some of the critical servers with application is still underway to remediate earlier if possible.

As we make more progress, we'll keep you informed.

If you have any questions or concerns, for Enterprise Services please send an email to essupport.digitalinterconnect@sinch.com

If you have any questions, for Operator Services please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 25, 21:31 UTC
Update - Dear Customers,

We have a revised part arrival time at 22:00 CEST / 20:00 UTC. Meanwhile our efforts in rebuilding some of the critical servers with application is still underway in an effort to remediate earlier if possible.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 25, 18:44 UTC
Update - Dear Customers,

On 25 May 2023 at 06:15 GMT, two redundant power supply units (hardware failure) powering Sinch Interconnect storage infrastructure failed affecting our complete ability to receive, process and deliver customers’ messages.
This is an extremely rare and remote scenario where both power supply units failed at the same time.
It is possible our customers and operators’ connectivity is affected by this major incident.
Our data centre provider is currently working hard in sourcing an alternate power supply unit from entire Europe region.
We have a potential replacement arriving from Germany and an ETA for that is about 3 hours from now.
Meanwhile we understand this is by now a prolonged outage and this has never happened before and we sincerely apologize for this inconvenience.
We seek your kind understanding of this rare / remote nature of the incident and we would come back and provide an update on an hourly basis.

Should you need any clarification, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1).
May 25, 17:26 UTC
Update - Dear Customers,

Our technical experts internally are constantly investigating on priority to bring back the services, we will update further as we progress.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
May 25, 14:18 UTC
Identified - Dear All,

We are writing to give you an update that the power source in our data center has failed leaving our Extreme I/O Storage Cluster without power.
This has an impact on the flow of traffic to customers and operators. To quickly replace the power source, we have actively engaged remote engineer from Vendor who will provide ETA following further investigation.

As we make more progress, we'll keep you informed.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 25, 09:31 UTC
Update - We are continuing to investigate this issue.
May 25, 07:43 UTC
Investigating - Ticket Number :: MNOC-48038
Services:: DI SMS 365(iSMS), DI SMS 365 (SMSx), DI SMS 365 Enterprise HUB,

Description ::
We are writing to inform you that one of the host is down on our data center, which will impact delay in delivery of MO, MT and DLR traffic.
Internal teams are proactively investigating the issue and will update on progress as soon as possible.

Impact ::

DI SMS 365(iSMS)

Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted
DR Notification : Impacted

DI SMS 365(SMSx)
Mobile Terminating (MT) Traffic: Partially Impacted
Mobile Originated (MO) Traffic: Partially Impacted
DR Notification : Partially Impacted

DI SMS 365- Enterprise Messaging HUB.
Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted
DR Notification : Impacted


Incident Start Date & Time (GMT) : 25th May 2023, 06:15 Hrs. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
May 25, 06:49 UTC
May 26, 2023
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