Investigating - We are currently observing delivery issues towards Singapore - Simba Telecom.

Incident Start Time: 2024-02-29 08:11 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 29, 2024 - 10:52 UTC
Update - We are continuing to investigate this issue.
Feb 28, 2024 - 18:48 UTC
Update - We are continuing to investigate this issue.
Feb 28, 2024 - 14:21 UTC
Update - We are continuing to investigate this issue.
Feb 27, 2024 - 13:08 UTC
Update - We are continuing to investigate this issue.
Feb 26, 2024 - 12:09 UTC
Update - We are continuing to investigate this issue.
Feb 25, 2024 - 11:02 UTC
Update - We are continuing to investigate this issue.
Feb 24, 2024 - 10:01 UTC
Update - We are continuing to investigate this issue.
Feb 23, 2024 - 09:00 UTC
Update - We are continuing to investigate this issue.
Feb 22, 2024 - 08:01 UTC
Update - We are continuing to investigate this issue.
Feb 21, 2024 - 07:05 UTC
Update - We are continuing to investigate this issue.
Feb 20, 2024 - 06:11 UTC
Update - We are continuing to investigate this issue.
Feb 19, 2024 - 02:25 UTC
Update - We are continuing to investigate this issue.
Feb 18, 2024 - 00:06 UTC
Update - We are continuing to investigate this issue.
Feb 17, 2024 - 00:03 UTC
Update - We are continuing to investigate this issue.
Feb 15, 2024 - 23:02 UTC
Update - We are continuing to investigate this issue.
Feb 14, 2024 - 22:21 UTC
Update - We are continuing to investigate this issue.
Feb 13, 2024 - 20:04 UTC
Update - We are continuing to investigate this issue.
Feb 12, 2024 - 15:14 UTC
Update - We are continuing to investigate this issue.
Feb 11, 2024 - 13:07 UTC
Update - We are continuing to investigate this issue.
Feb 10, 2024 - 12:04 UTC
Update - We are continuing to investigate this issue.
Feb 10, 2024 - 03:08 UTC
Update - We are continuing to investigate this issue.
Feb 09, 2024 - 22:07 UTC
Update - We are continuing to investigate this issue.
Feb 09, 2024 - 18:15 UTC
Investigating - We are currently observing delivery issues towards France - Coriolis Telecom

Incident Start Time: 2024-02-08 09:12 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 09, 2024 - 16:25 UTC
Investigating - We are writing to inform you that we are currently observing a performance degradation with our Legacy SMS API.

The performance degradation is affecting legacy API, Redhot XML, SMS, SDI and HTTP API in the the North America endpoints for the following FQDNs:
ssl-xml.us.mblox.com
us.sms.sdi.sinch.com
us.span.api.sinch.com
us.xml.api.sinch.com
us1.span.api.sinch.com
us2.span.api.sinch.cpm
venice.api.sinch.com
xml.us.mblox.com
xml001.nj2.us.mblox.com
xml001.qsv.us.mblox.com
xml001.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml7.us.mblox.com

Our engineers are currently working on resolving the issue.

Feb 26, 2024 - 05:26 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Degraded Performance
SMS - EMEA ? Degraded Performance
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
sFTP2SMS ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
🔗 EXTERNAL - Campaign Registry status ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Degraded Performance
MSIP (mBlox) Degraded Performance
OIDS (mBlox) Degraded Performance
Redhot XML (mBlox) Degraded Performance
SMPPG (mBlox) Degraded Performance
E3 (Dialogue) Degraded Performance
SMS (Legacy Sinch) Degraded Performance
HTTP API (TWW) Degraded Performance
Numbers API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking (beta) Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Services :: DI E-Mail 365
PCR Number :: CHANGE-4813

Start Date and Time (GMT):: 02-Mar-24, 18:00 Hrs.
End Date and Time (GMT):: 02-Mar-24, 21:00 Hrs.

Description:

The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 8th of March ‘24.

We will be deploying a renewed certificate for this domain, on the 2nd of March ’24 at 18:00 GMT. The renewed certificate can be downloaded from the link given below and is valid from the 7th of Feb ‘24 to the 7th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992

Action required:

Customers who use the Email365 service and connect using the URL - https://eu.email.sdi.sinch.com/email/ are advised to add the renewed TLS certificate into their certificate stores on or before the 2nd of Mar ’24 18:00 GMT.

Impact:

Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager.

Posted on Feb 08, 2024 - 13:58 UTC
US Span SSL Certificate Update Mar 4, 2024 09:00-15:00 UTC
Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for us1.span.api.sinch.com, us2.span.api.sinch.com & us.span.api.sinch.com. After this change, Sinch will begin presenting a wildcard certificate for the below listed FQDNs.The SSL certificate for the following domains will be updated during the times specified below.

Start Time: 2024-03-04 09:00 UTC
End Time: 2024-03-04 15:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

us1.span.api.sinch.com
us2.span.api.sinch.com
us.span.api.sinch.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EsAe902ZfV5NpcjGr7V4HtIBmwKg2s9lf5anbOyI7mMM0Q

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted on Feb 14, 2024 - 14:58 UTC
Services :: DI SMS 365( SMSx )
PCR Number :: PCRSDI-10983

Start Date and Time (GMT):: 05 March 2024 07:00 Hrs.
End Date and Time (GMT):: 05 March 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : No Impact
Report Manager Statistics : No Impact

Description::
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & databases.
Customers may observe potential latency during this maintenance period.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Feb 28, 2024 - 21:53 UTC
Sinch Scheduled Maintenance - MMS Mar 6, 2024 08:30-09:30 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-03-06 08:30 UTC
End Time: 2024-03-06 09:30 UTC

Impact MMS: MMS US, AU. We expect ten minutes downtime. Messages will be queued and delivered post deployment.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on Feb 21, 2024 - 22:02 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-10975

Start Date and Time (GMT):: 07 Mar 2024 07:00 Hrs.
End Date and Time (GMT):: 07 Mar 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Feb 21, 2024 - 16:12 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-10984

Start Date and Time (GMT):: 9th Mar 2024 23:00 UTC.
End Date and Time (GMT):: 10th Mar 2024 03:00 UTC.

Description:
We will be updating our email platform to support one click unsubscribe.
During the maintenance , POST and GET requests may fail for a duration of max 30 minutes.

Impact:
POST and GET requests may fail for a duration of 30 minutes.
Messages which were already submitted will be processed.
No message loss expected . However try not to send large campaigns during the window .


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Feb 23, 2024 - 13:39 UTC
External Maintenance - AT&T - US Mar 11, 2024 06:00-07:00 UTC
AT&T - US has scheduled a maintenance.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Maintenance start time: 2024-03-11 06:00 UTC
Maintenance end time: 2024-03-11 07:00 UTC

Posted on Feb 16, 2024 - 20:44 UTC
Dear Client,

We are writing to inform you that Sinch will be performing a maintenance on our connections to Virgin Mobile Canada at the times specified below.

Impact MT: Clients may experience delayed MTs.
Impact DLR: Clients may experience delayed or lost Delivery Receipts.

Maintenance start time: 2024-03-13 07:00 UTC
Maintenance end time: 2024-03-13 09:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted on Feb 28, 2024 - 19:44 UTC
Conversation API Routine Maintenance - EU Mar 13, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-03-13 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Feb 29, 2024 - 08:08 UTC
Conversation API Routine Maintenance - US Mar 13, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-03-13 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Feb 29, 2024 - 08:12 UTC
DI SMPP gateway services in US2 and US4 Data Centers |TLS certificate renewal

Scheduled

Start Date and Time: 14-Mar-2024 - 06:00 UTC
End Date and Time : 14-Mar-2024 - 10:00 UTC

Description:

The TLS certificate issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘24. This certificate is used for the following SMPP gateway services in US2/US4 data centers.

SMPP Services in US2
• 74.117.12.166
• 74.117.12.167

SMPP Service in US4
• 74.117.8.178
• 74.117.8.179

We will be deploying the renewed certificates on the 14th of Mar ’24 at - 06:00 UTC.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager

Posted on Feb 20, 2024 - 09:27 UTC
External Maintenance - AT&T - US Mar 25, 2024 06:00-07:00 UTC
AT&T - US has scheduled a maintenance.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Maintenance start time: 2024-03-25 06:00 UTC
Maintenance end time: 2024-03-25 07:00 UTC

Posted on Feb 16, 2024 - 20:44 UTC
Conversation API Routine Maintenance - EU Mar 27, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-03-27 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Feb 29, 2024 - 08:10 UTC
Conversation API Routine Maintenance - US Mar 27, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-03-27 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Feb 29, 2024 - 08:13 UTC
EU Legacy SMS API New IP additions Mar 31, 2024 10:00-11:00 UTC
Dear Customer,

As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our Redhot XML, E3, SMS, SDI and HTTP API in EU for the following FQDNs:

e3.mad.api.sinch.com
eu.mad.api.sinch.com
eu.sms.sdi.sinch.com
eu.xml.api.sinch.com
eu1.sms.sdi.sinch.com
eu2.sms.sdi.sinch.com
sms.sdi.sinch.com
unw.mad.api.sinch.com
vpn.sms.sdi.sinch.com
xml1.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml18.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com

If you receive callbacks from the above mentioned APIs in EU and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's as soon as possible

3.122.121.231
18.159.178.180
18.158.33.72

Best regards,
Sinch infrastructure and product management teams.

Posted on Jan 29, 2024 - 09:24 UTC
US Legacy SMS API New IP additions Mar 31, 2024 10:00-11:00 UTC
Dear Customer,

As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our Redhot XML, SMS, SDI and HTTP API in the US for the following FQDNs:

ssl-xml.us.mblox.com
us.sms.sdi.sinch.com
us.span.api.sinch.com
us.xml.api.sinch.com
us1.span.api.sinch.com
us2.span.api.sinch.com
venice.api.sinch.com
xml.us.mblox.com
xml.us.mblox.com.com
xml001.nj2.us.mblox.com
xml001.qsv.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml7.us.mblox.com

If you receive callbacks from the above mentioned APIs in the US and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's as soon as possible

35.161.105.23
54.214.117.121
54.214.3.139

Best regards,
Sinch infrastructure and product management teams.

Posted on Jan 29, 2024 - 09:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 27, 2024 - 17:06 UTC
Scheduled - DI HTTP Input gateway and Live Link services |TLS certificate renewal

Scheduled

Start Date and Time: 06-Apr-24 18:00 UTC
End Date and Time : 06-Apr-24 22:00 UTC

Description:

The TLS certificate issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘24. This certificate is used for the following HTTP Input gateway services in our FR1 and UK4 data centres,, and the Livelink service hosted from our US4 datacenter.

HTTP Input gateway at FR1 Data Center
• sms-pp.sapmobileservices.com (178.248.228.151)
• sms-eu2.sapdigitalinterconnect.com (178.248.228.151)
• sms-pi.sapmobileservices.com(178.248.228.11)
• sms-eu2-vpn.sapdigitalinterconnect.com(178.248.228.11)
• sms-eu2-mpls.sapdigitalinterconnect.com(178.248.228.11)
• smss-eu2.sapdigitalinterconnect.com (178.248.228.153)

HTTP Input gateway at UK4 Data Center
• sms-lp.sapmobileservices.com (178.248.224.151)
• sms-eu3.sapdigitalinterconnect.com (178.248.224.151)
• sms-li.sapmobileservices.com (178.248.224.11)
• sms-eu3-vpn.sapdigitalinterconnect.com (178.248.224.11)
• sms-eu3-mpls.sapdigitalinterconnect.com (178.248.224.11)

Live Link Service at US4 Data Center
• livelink.sapdigitalinterconnect.com (74.117.8.173)
• livelink.sapmobileservices.com (74.117.8.173)

We will be deploying the renewed certificates on the 6th of April ’24 at 18:00 GMT.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this If you have any questions or concerns, please contact your Account Manager.

Feb 20, 2024 - 08:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 27, 2024 - 21:54 UTC
Scheduled - DI SMPP gateway services |TLS certificate renewal

Scheduled

Start Date and Time: 6th-April-2024 - 18:00 UTC
End Date and Time : 6th-April-2024 - 22:00 UTC

Description:

The TLS certificate issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains will expire on the 7th of April ‘24. This certificate is used for the following SMPP gateway services in our FR1 data center.

SMPP gateway at FR1 Data Center

• smpp-pp.sapmobileservices.com(178.248.228.139)
• smpp-eu2.sapdigitalinterconnect.com(178.248.228.139)
• smpps-pp.sapmobileservices.com(178.248.228.152)
• smpps-eu2.sapdigitalinterconnect.com (178.248.228.152)

We will be deploying the renewed certificate on the 6th of Apr ’24 at 18:00 GMT.

The renewed certificate for the “sapmobileservices.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11210

The renewed certificate for the “sapdigitalinterconnect.com” domain can be downloaded from the link given below and is valid from the 16th of Feb ‘24, to 16th of Mar ‘25.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/11211

Action required: Customers who use these services are advised to prepare to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.

Feb 20, 2024 - 08:39 UTC
External Maintenance - AT&T - US Apr 8, 2024 06:00-07:00 UTC
AT&T - US has scheduled a maintenance.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Maintenance start time: 2024-04-08 06:00 UTC
Maintenance end time: 2024-04-08 07:00 UTC

Posted on Feb 16, 2024 - 20:44 UTC
REST API Response Time - Connect
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Past Incidents
Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 04:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-02-29 04:00 AM UTC
End Time: 2024-02-29 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures

Feb 5, 08:40 UTC
Completed - The scheduled maintenance has been completed.
Feb 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 05:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2024-02-29 05:00 UTC to 07:00 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Feb 2, 09:12 UTC
Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 09:30 UTC
Scheduled - - Add better visibility of Api V1 usage to help support team
Feb 28, 09:17 UTC
Completed - The scheduled maintenance has been completed.
Feb 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 29, 09:20 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-02-28 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Jan 29, 09:20 UTC
Completed - The scheduled maintenance has been completed.
Feb 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 29, 09:16 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-02-28 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Jan 29, 09:16 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-27 21:28 UTC
Incident End Time: 2024-02-28 01:11 UTC

Feb 28, 03:50 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-02-27 21:28 UTC
Incident End Time: 2024-02-28 01:11 UTC

Feb 28, 03:48 UTC
Update - We are continuing to investigate this issue.
Feb 28, 00:04 UTC
Investigating - We are currently observing delivery issues for a subset of dedicated short-codes in Colombia.

Incident Start Time: 2024-02-27 21:28 UTC

Impact: Delayed/Failed MT/MOs, Missing/Late delivery receipts

Feb 27, 22:02 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-02-27 22:25 UTC
Incident End Time: 2024-02-27 23:34 UTC

Feb 28, 00:03 UTC
Update - This incident has been resolved

Incident Start Time: 2024-02-27 22:25 UTC
Incident End Time: 2024-02-27 23:34 UTC

Feb 28, 00:02 UTC
Investigating - We are currently observing delivery issues towards Sierra Leone - Africell Sierra Leone.

Incident Start Time: 2024-02-27 22:25 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.

We will update as soon as we have more information.

Feb 27, 22:54 UTC
Feb 27, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-27 19:13 UTC
Incident End Time: 2024-02-27 20:00 UTC

Feb 27, 21:08 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-02-27 19:13 UTC
Incident End Time: 2024-02-27 20:00 UTC

Feb 27, 21:07 UTC
Investigating - We are currently observing delivery issues towards Iceland - Vodafone Iceland.

Incident Start Time: 2024-02-27 19:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Feb 27, 19:52 UTC
Resolved - Dears,

Traffic has resumed, normalized and appears stable since 22:12 GMT. There was some error while updating the routing configuration caused the incident, issue stands resolved now after clearing the errors.

Incident End Date & Time (GMT) : Tue Feb 27 20:14 GMT 2024

We sincerely apologize for the inconvenience caused.

Feb 27, 20:33 UTC
Investigating - Ticket Number :: MNOC-52124
Services:: DI SMS 365(iSMS)

Impact ::

Mobile Terminating (MT) Traffic: Partially Impacted
Mobile Originated (MO) Traffic: Partially Impacted
DR Notification : Partially Impacted

Description ::
We are writing to inform you that All customers will experience a partial impact for MO and MT traffic due to some issue with internal server routing changes, Internal teams are proactively investigating the issue and will update on progress as soon as possible.


Incident Start Date & Time (GMT) : Tue Feb 27 19:35 GMT 2024

If you experience any issues , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Feb 27, 20:00 UTC
Resolved - Dear Clients,

We like to inform that the delay in delivery of DR traffic has been successfully resolved.
Our technical team has addressed the issue and delivery of DR traffic has been restored.

We have monitored the fix, and we confirm that the messages are getting delivered without delay.

Incident Start Date & Time (GMT) : Mon Feb 26 18:20 GMT 2024
Incident End Date & Time (GMT) : Mon Feb 26 23:15 GMT 2024

We appreciate your patience and understanding.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 27, 11:22 UTC
Investigating - Ticket Number :: MNOC-52111
Services:: DI SMS 365 (SMSx)

Description ::
Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Mon Feb 26 18:20 GMT 2024

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sinch DI Services - SMS 365 Operator US

Feb 26, 18:42 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-26 12:00 UTC

Incident End Time: 2024-02-27 03:14 UTC

Feb 27, 09:50 UTC
Update - We are continuing to investigate this issue.
Feb 27, 01:14 UTC
Update - We are continuing to investigate this issue.
Feb 26, 20:03 UTC
Update - We are continuing to investigate this issue.
Feb 26, 17:31 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2024-02-26 12:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 26, 13:50 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-27 05:11 UTC

Incident End Time: 2024-02-27 05:39 UTC

Feb 27, 09:38 UTC
Investigating - We are currently observing delivery issues towards Norway - Telia.

Incident Start Time: 2024-02-27 05:11 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 27, 05:34 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-02-27 01:31 UTC
Incident End Time: 2024-02-27 04:31 UTC

Feb 27, 05:21 UTC
Update - We are continuing to investigate this issue.
Feb 27, 03:35 UTC
Investigating - We are currently observing delivery issues towards United Kingdom - O2

Incident Start Time: 2024-02-27 01:31 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 27, 02:19 UTC
Completed - The scheduled maintenance has been completed.
Feb 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:01 UTC
Scheduled - Dear Client,

We will be performing a scheduled network maintenance at our EU3 Site.
Type: Scheduled Network Maintenance

Affected site: EU3 Site

Impact MT: Clients may experience brief delays in traffic towards Egypt and France.
Impact MO: Clients may experience brief delays in traffic from Singapore.
Impact Connectivity: Clients using VPNs will experience a brief loss of connectivity towards our EU3 site.

Clients are recommended to connect to our EU1 site for the duration of this maintenance.

Maintenance Start Time: 2024-02-27 03:00 UTC
Maintenance End Time: 2024-02-27 05:00 UTC

In case you need further information, please contact technical support at support@sinch.com.

Feb 9, 12:14 UTC
Feb 26, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-26 02:59 UTC
Incident End Time: 2024-02-26 11:00 UTC

Feb 26, 17:25 UTC
Update - We are continuing to investigate this issue.
Feb 26, 10:20 UTC
Update - We are continuing to investigate this issue.
Feb 26, 07:08 UTC
Investigating - We are currently observing delivery issues towards AT&T Mobility - US.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.

We will update as soon as we have more information.

Feb 26, 02:59 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-26 12:33 UTC
Incident End Time: 2024-02-26 15:24 UTC

Feb 26, 15:55 UTC
Investigating - We are currently observing delivery issues towards France - Orange France.

Incident Start Time: 2024-02-26 12:33 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 26, 13:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 09:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificates for the following certificates

br2.sms.tww.sinch.com
br2.sms.wavy.sinch.com

br.sms.tww.sinch.com
br.sms.wavy.sinch.com

br1.sms.tww.sinch.com
br1.sms.wavy.sinch.com

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-02-26 09:00 UTC
End Time: 2024-02-26 15:00 UTC

Impact: br1, br2 & br.sms.tww.sinch.com + br1, br2 & br.sms.wavy.sinch.com Endpoints
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Feb 12, 22:03 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-26 09:37 UTC

Incident Start Time: 2024-02-26 12:20 UTC

Feb 26, 13:24 UTC
Investigating - We are currently observing delivery issues towards Malaysia - Celcom

Incident Start Time: 2024-02-26 09:37 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 26, 12:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 07:00 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10960

Start Date and Time (GMT):: 26 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 26 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 12, 22:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 06:00 UTC
Scheduled - AT&T - US has scheduled a maintenance.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Maintenance start time: 2024-02-26 06:00 UTC
Maintenance end time: 2024-02-26 07:00 UTC

Feb 16, 20:44 UTC
Feb 25, 2024
Resolved - This Incident has been resolved

Incident Start Time: 2024-02-25 06:03 UTC
Incident End Time: 2024-02-25 20:34 UTC

Feb 25, 22:28 UTC
Update - We are continuing to investigate this issue.
Feb 25, 16:09 UTC
Update - We are continuing to investigate this issue.
Feb 25, 11:03 UTC
Update - We are continuing to investigate this issue.
Feb 25, 08:04 UTC
Investigating - We are currently observing delivery issues towards Djibouti - Evatis.

Incident Start Time: 2024-02-25 06:03 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 25, 06:55 UTC
Resolved - This Incident has been resolved

Incident Start Time: 2024-02-25 12:56 UTC
Incident End Time: 2024-02-25 15:30 UTC

Feb 25, 15:39 UTC
Investigating - We are currently observing delivery issues towards Kenya - Safaricom.

Incident Start Time: 2024-02-25 12:56 UTC
Impact: Delayed MT's, Delayed MO's, Missing delivery receipts, Late delivery receipts.

We will update as soon as we have more information.

Feb 25, 13:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 00:00 UTC
Scheduled - Dear Customer,

As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses to the REST API in the Australia (au.sms.api.sinch.com & au1.sms.api.sinch.com) endpoint.

If you are connecting to Sinch SMS REST API in the Australia (au.sms.api.sinch.com & au1.sms.api.sinch.com) and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to whitelist / allow the following IP's as soon as possible but no later than 24th of February

76.223.76.74
13.248.202.10

Best regards,
Sinch infrastructure and product management teams.

Jan 12, 07:37 UTC
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 11:00 UTC
Scheduled - Dear Customer,

We have a planned maintenance window for Client Services component.

Maintenance Window:
Date/time: 2024-02-24 11.00 - 11:15 UTC

Affected services:
Numbers API
Provisioning API
Customer Dashboard - SMS
Customer Dashboard - Numbers
Customer Dashboard - Login/Signup

During the maintenance window these services will be unavailable for a period of 15 minutes, during which our engineers will execute the change.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Feb 9, 15:26 UTC
Resolved - Dear Clients,

We are writing to inform you that the delay in delivery of DR messages has been resolved.
The messages are getting delivered without delay.

Incident Start Date & Time (GMT) : Fri Feb 23 19:00 GMT 2024
Incident End Date & Time (GMT) : Sat Feb 24 04:50 GMT 2024

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 24, 04:54 UTC
Investigating - Ticket Number :: MNOC-52085
Services:: DI SMS 365 (SMSx)

Description ::
Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Fri Feb 23 19:00 GMT 2024

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Sinch DI Services - SMS 365 Operator US

Feb 23, 19:22 UTC
Feb 23, 2024
Resolved - This Incident has been resolved

Incident Start Time: 2024-22-02 15:10 UTC
Incident End Time: 2024-23-02 01:06 UTC

Feb 23, 02:11 UTC
Update - We are continuing to investigate this issue.
Feb 22, 18:04 UTC
Investigating - We are currently observing delivery issues towards Telefonica Mexico.

Incident Start Time: 2024-22-02 15:10 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 22, 16:39 UTC
Feb 22, 2024
Resolved - We would like to inform you that the issue was on operator side and it has now been resolved.

Incident Start Time: 2024-22-02 08:45 UTC
Incident End Time: 2024-22-02 17:00 UTC

Feb 22, 17:58 UTC
Update - We are continuing to investigate this issue.
Feb 22, 14:08 UTC
Update - We are continuing to investigate this issue.
Feb 22, 11:01 UTC
Investigating - We are currently observing delivery issues towards AT&T Mobility - US.

Incident Start Time: 2024-22-02 08:45 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 22, 09:36 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 15:15 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10982

Start Date and Time (GMT):: 22 Feb 2024 15:00 Hrs.
End Date and Time (GMT):: 22 Feb 2024 16:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a emergency application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.


If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Feb 22, 15:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 11:00 UTC
Scheduled - Minor bugfix
Technical configuration change

Feb 22, 09:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:30 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-02-22 08:30 UTC
End Time: 2024-02-22 10:30 UTC

Impact MMS: MMS US, AU. We expect seventeen minutes downtime. Messages will be queued and delivered post deployment.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Feb 9, 03:48 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:00 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10925

Start Date and Time (GMT):: 22 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 22 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 9, 00:05 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-02-22 04:00 AM UTC
End Time: 2024-02-22 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures

Feb 5, 08:39 UTC
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 19:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 17:11 UTC
Investigating - We are currently observing issues with our Sinch Deactivation File Service and we are investigating.

Impact: Clients would be able to connect, however data would not be available to be retrieved from the service.

Feb 21, 16:58 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-21 08:00 UTC
Incident End Time: 2024-02-21 11:21 UTC

Feb 21, 13:14 UTC
Update - We are continuing to investigate this issue.
Feb 21, 11:02 UTC
Investigating - We are currently observing delivery issues towards United Kingdom - Vodafone.

Incident Start Time: 2024-02-21 08:00 UTC

Impact: Delayed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.

Feb 21, 09:39 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-21 10:14 UTC
Incident End Time: 2024-02-21 10:37 UTC

Feb 21, 13:02 UTC
Investigating - We are currently observing delivery issues towards Sweden - Tele2.

Incident Start Time: 2024-02-21 10:14 UTC

Impact: Delayed MT's/MO's

We will update as soon as we have more information.

Feb 21, 10:33 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 10:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10959

Start Date and Time (GMT):: 21 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 21 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 12, 22:04 UTC
Feb 20, 2024
Resolved - Dear Clients,

We wish to inform that the delay in delivery if DR messages has been resolved.
The messages are getting delivered without delay. We have taken necessary steps to fix this issue.

Incident Start Date & Time (GMT) : Tue 20th Feb 2024 16:20 Hrs.
Incident End Date & Time (GMT) : Tue 20th Feb 2024 22:45 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 20, 22:56 UTC
Investigating - Ticket Number :: MNOC-52038
Services:: DI SMS 365 (SMSx)

Description ::
Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Tue 20th Feb 2024 16:20 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 20, 16:41 UTC
Postmortem - Read details
Feb 26, 18:26 UTC
Resolved - This incident has been resolved.

Incident start time: 2024-02-19 15:39 UTC
Incident restoration time: 2024-02-20 16:34 UTC
Incident stop time: 2024-02-20 18:24 UTC

Feb 20, 21:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.


Incident start time: 2024-02-19 15:39 UTC
Incident restoration time: 2024-02-20 16:34 UTC

Feb 20, 19:03 UTC
Update - We are continuing to investigate this issue.
Feb 20, 16:10 UTC
Update - We are continuing to investigate this issue.
Feb 20, 14:02 UTC
Investigating - We are writing to inform you that we are currently observing performance degradation for our calling services.

Incident start time: 2024-02-19 15:39 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.

Feb 20, 12:01 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:00 UTC
Scheduled - Services :: DI SMS 365(SMSx)
PCR Number :: PCRSDI-10971

Start Date and Time (GMT):: 20 Feb 2024, 12:00 Hrs.
End Date and Time (GMT):: 20 Feb 2024, 19:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification: No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application's database. No impact expected.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Feb 20, 11:50 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 09:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10924

Start Date and Time (GMT):: 20 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 20 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 8, 23:54 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 09:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:01 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10929

Start Date and Time (GMT):: 20 Feb 2024, 07:00 Hrs
End Date and Time (GMT):: 20 Feb 2024, 11:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification: No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application's database. No impact expected.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Feb 13, 23:20 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-19 21:05 UTC
Incident End Time: 2024-02-20 01:31 UTC

Feb 20, 02:43 UTC
Update - We are continuing to investigate this issue.
Feb 19, 23:01 UTC
Investigating - We are currently observing delivery issues towards Qatar - Ooredoo and Vodafone.

Incident Start Time: 2024-02-19 21:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 19, 21:51 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-19 17:15 UTC
Incident End Time: 2024-02-20 01:10 UTC

Feb 20, 01:24 UTC
Update - We are continuing to investigate this issue.
Feb 19, 23:01 UTC
Update - We are continuing to investigate this issue.
Feb 19, 20:57 UTC
Investigating - We are currently observing delivery issues towards Malaysia - Celcom

Incident Start Time: 2024-02-19 17:15 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 19, 18:30 UTC
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 13:15 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10970

Start Date and Time (GMT):: 19 Feb 2024, 12:00 Hrs.
End Date and Time (GMT):: 19 Feb 2024, 19:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification: No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application's database. No impact expected.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Feb 19, 13:14 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:00 UTC
Scheduled - Dear Customer,

As Sinch continues to invest in a robust and secure operating environment, we will replace our old load balancers with new ones based on new operating system and latest software patches.

The mentioned change will be done on the SMS REST API in the US endpoint for the following FQDNs:

us.sms.api.sinch.com

us1.sms.api.sinch.com

The maintenance won't affect the traffic and we don't expect it to cause any interruption to the traffic. The incoming and outgoing IPs will not change.

Best regards,
Sinch infrastructure and product management teams.

Feb 1, 15:47 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 09:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10953

Start Date and Time (GMT):: 19 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 19 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 9, 00:32 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:15 UTC
Scheduled - Services :: DI MMS 365
PCR Number :: PCRSDI-10961

Start Date and Time (GMT):: 19 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 19 Feb 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 19, 07:14 UTC
Feb 18, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-18 02:15 UTC

Incident End Time: 2024-02-18 03:45 UTC

Feb 18, 04:20 UTC
Investigating - We are currently observing delivery issues towards Venezuela - Digitel.

Incident Start Time: 2024-02-18 02:15 UTC

Impact: Failed MT's/Failed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 18, 03:04 UTC
Feb 17, 2024
Resolved - Dear Client,

Queues have been processed and incident has been resolved.

Incident End Date & Time (GMT) : Fri Feb 23:45 GMT 2024.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 17, 00:55 UTC
Investigating - Ticket Number :: MNOC-51993
Services:: DI SMS 365 (SMSx)

Description ::
Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Fri Feb 16 18:05 GMT 2024

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 16, 18:15 UTC
Feb 16, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-16 08:05 UTC
Incident End Time: 2024-02-16 11:40 UTC

Feb 16, 13:29 UTC
Update - We are continuing to investigate this issue.
Feb 16, 10:00 UTC
Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Incident Start Time: 2024-02-16 08:05 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 16, 08:30 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-16 07:35 UTC
Incident End Time: 2024-02-16 12:26 UTC

Feb 16, 12:30 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-02-16 07:35 UTC
Incident End Time: 2024-02-16 12:26 UTC

Feb 16, 12:30 UTC
Update - We are continuing to investigate this issue.
Feb 16, 12:08 UTC
Investigating - We are currently observing delivery issues towards Turkey - Avea, Turkcell, KKTC Telsim, KKTCell and Vodafone Turkey.

Incident Start Time: 2024-02-16 07:35 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 16, 09:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 16, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 UTC
Scheduled - * Internal changes for the saving and retrieving of stat events.
* Fix API max size limit
* Fix some error occurring in some whatsapp message validation

Feb 16, 09:42 UTC
Resolved - Dear Client,

Queues got cleared and incident has been resolved.

Incident End Date & Time (GMT) : Thu Feb 16 02:30 GMT 2024.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 16, 03:16 UTC
Investigating - Ticket Number :: MNOC-51967
Services:: DI SMS 365 (SMSx)

Description ::
Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Thu Feb 15 18:35 GMT 2024

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Feb 15, 18:46 UTC
Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 14:00 UTC
Scheduled - * Internal changes for the saving and retrieving of stat events.
* Fix API max size limit

Feb 15, 11:24 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-15 10:27 UTC
Incident End Time: 2024-02-15 12:48 UTC

Feb 15, 14:54 UTC
Update - We are continuing to investigate this issue.
Feb 15, 12:06 UTC
Investigating - We are currently observing delivery issues towards France - Orange FR

Incident Start Time: 2024-02-15 10:27 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Feb 15, 10:51 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-15 07:59 UTC

Incident Start Time: 2024-02-15 09:16 UTC

Feb 15, 11:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 08:39 UTC
Investigating - We are currently observing delivery issues towards Telia Norway and OneCall Norway.

Incident Start Time: 2024-02-15 07:59 UTC

Impact: Delayed MT's/MO's

Feb 15, 08:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 10:00 UTC
Scheduled - Dear Customers,

As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses to the REST SMS API in the Canada (ca1.sms.api.sinch.com & ca.sms.api.sinch.com) endpoint.

If you are connecting to Sinch SMS REST API in the ca (ca1.sms.api.sinch.com & ca.sms.api.sinch.com) and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to whitelist / allow the following IP's as soon as possible

75.2.5.2

99.83.182.97

Best regards,
Sinch infrastructure and product management teams.

Feb 1, 15:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 10:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 07:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-10948

Start Date and Time (GMT):: 15 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 15 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 9, 00:19 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 10:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 07:01 UTC
Scheduled - Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10923

Start Date and Time (GMT):: 15 Feb 2024 07:00 Hrs.
End Date and Time (GMT):: 15 Feb 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 8, 23:41 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-02-15 07:30 UTC
Incident End Time: 2024-02-15 08:43 UTC

Feb 15, 09:23 UTC
Investigating - We are currently observing delivery issues towards Sweden - Telenor

Incident Start Time: 2024-02-15 07:30 UTC

Impact: Delayed MT's/MO's

We will update as soon as we have more information.

Feb 15, 07:55 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 04:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-02-15 04:00 AM UTC
End Time: 2024-02-15 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures

Feb 5, 08:38 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 00:21 UTC
Update - **MAINTENANCE EXTENDEND**

Dear Customers,

This maintenance period has been extended.
However, we would like you reassure you that despite this extension, no impact is expected to our services.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 14, 22:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 UTC
Scheduled - Services :: DI MMS 365 (MMX)
PCR Number :: PCRSDI-10962

Start Date and Time (GMT):: 14 Feb 2024 21:00 Hrs.
End Date and Time (GMT):: 15 Feb 2024 01:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Potential Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Feb 14, 20:33 UTC