Update - We are continuing to investigate this issue.
May 18, 2024 - 11:18 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 11:07 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 01:03 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 20:19 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 17:44 UTC
Investigating - We are currently experiencing delivery problems with MMS MOs on the US Short Code product for AT&T Mobility.

Incident Start Time: 2024-05-07 13:00 UTC

Impact: Clients using the US Short code product may experience delayed/missing MMS MOs from AT&T Mobility

We will update as soon as we have more information.

May 16, 2024 - 15:46 UTC
Update - We are continuing to investigate this issue.
May 18, 2024 - 05:07 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 03:01 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 01:04 UTC
Update - We are continuing to investigate this issue.
May 14, 2024 - 22:06 UTC
Update - We are continuing to investigate this issue.
May 13, 2024 - 21:08 UTC
Update - We are continuing to investigate this issue.
May 12, 2024 - 20:30 UTC
Update - We are continuing to investigate this issue.
May 11, 2024 - 20:10 UTC
Update - We are continuing to investigate this issue.
May 10, 2024 - 20:02 UTC
Update - We are continuing to investigate this issue.
May 09, 2024 - 18:02 UTC
Update - We are continuing to investigate this issue.
May 08, 2024 - 17:01 UTC
Update - We are continuing to investigate this issue.
May 07, 2024 - 15:01 UTC
Update - We are continuing to investigate this issue.
May 06, 2024 - 13:04 UTC
Update - We are continuing to investigate this issue.
May 05, 2024 - 12:37 UTC
Update - We are continuing to investigate this issue.
May 04, 2024 - 10:03 UTC
Update - We are continuing to investigate this issue.
May 03, 2024 - 06:06 UTC
Update - We are continuing to investigate this issue.
May 02, 2024 - 05:33 UTC
Update - We are continuing to investigate this issue.
May 01, 2024 - 04:04 UTC
Update - We are continuing to investigate this issue.
Apr 30, 2024 - 03:01 UTC
Update - We are continuing to investigate this issue.
Apr 29, 2024 - 02:08 UTC
Update - We are continuing to investigate this issue.
Apr 28, 2024 - 00:04 UTC
Update - We are continuing to investigate this issue.
Apr 26, 2024 - 22:01 UTC
Update - We are continuing to investigate this issue.
Apr 25, 2024 - 21:01 UTC
Update - We are continuing to investigate this issue.
Apr 24, 2024 - 20:00 UTC
Update - We are continuing to investigate this issue.
Apr 23, 2024 - 18:02 UTC
Update - We are continuing to investigate this issue.
Apr 22, 2024 - 17:07 UTC
Update - We are continuing to investigate this issue.
Apr 21, 2024 - 16:04 UTC
Update - We are continuing to investigate this issue.
Apr 20, 2024 - 15:49 UTC
Update - We are continuing to investigate this issue.
Apr 19, 2024 - 14:20 UTC
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 13:07 UTC
Update - We are continuing to investigate this issue.
Apr 17, 2024 - 12:53 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 11:56 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 02:02 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 21:04 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 18:08 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.

Incident Start Time: 2024-04-10 09:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.

Apr 15, 2024 - 15:05 UTC
Connectivity by region Degraded Performance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Degraded Performance
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
sFTP2SMS ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
🔗 EXTERNAL - Campaign Registry status ? Operational
Voice Degraded Performance
Data Calling Operational
Phone Calling (PSTN) Degraded Performance
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking (beta) Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Scheduled Maintenance - US7 Network May 21, 2024 08:00-10:00 UTC
Type: Scheduled Network Maintenance
Affected site: US7

Impact: US7 connectivity will be interrupted and US7 region is disconnected during the change window.

Maintenance Start Time: 2024-05-21 08:00 UTC
Maintenance End Time: 2024-05-21 10:00 UTC

The following FQDN's will be affected during the maintenance window:

us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com

We recommend customers in our US region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:

us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

In case you need further information, please contact technical support at support@sinch.com.

Posted on May 03, 2024 - 15:33 UTC
Conversation API Routine Maintenance - EU May 22, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-05-22 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Apr 30, 2024 - 06:25 UTC
Conversation API Routine Maintenance - US May 22, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-05-22 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Apr 30, 2024 - 06:30 UTC
callback.sinch.com SSL Certificate Update May 23, 2024 03:00-05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 2024 - 14:33 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.

Previous Start Time: 2024-05-20 03:00 UTC
Previous End Time: 2024-05-20 05:00 UTC

New Start Time: 2024-05-23 03:00 UTC
New End Time: 2024-05-23 05:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients using callback.sinch.com certificate for mutual authentication.

callback.sinch.com

Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EmVUMUFpOx5AlK_jzn7KdP8BWtgDfDiLP6I_nYLZvdCw3g

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

May 09, 2024 - 20:05 UTC
Sinch Scheduled Maintenance - EU1 Upgrade May 27, 2024 12:00-18:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.

Maintenance Window: Date/time: 2024-05-27 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on May 14, 2024 - 06:12 UTC
Sinch Scheduled Maintenance - EU1 Upgrade May 28, 2024 12:00-18:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.
Maintenance Window:

Date/time: 2024-05-28 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on May 14, 2024 - 06:22 UTC
Sinch Scheduled Maintenance - EU1 Upgrade May 29, 2024 12:00-18:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.

Maintenance Window: Date/time: 2024-05-29 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Posted on May 14, 2024 - 06:55 UTC
Customer Portal Routine Maintenance May 30, 2024 05:00-07:00 UTC
Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2024-05-30 05:00 UTC to 07:00 UTC.

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Posted on May 06, 2024 - 06:18 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will update the SFTP service for our US Deactivation File Service.

As part of this change the below FQDNs will start resolving new IP Addresses.

Effective Date: 2024-05-30 09:00 UTC

FQDNs Affected:
ftp01.clxnetworks.com
ftp01.sinch.com

New IP Address:
35.168.181.13

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Regards,
Sinch

Posted on May 16, 2024 - 14:48 UTC
We have a scheduled maintenance related to our ticketing system tickets.sinch.com

Maintenance window: 2024-06-02 06:00 UTC to 14:00 UTC.

Impact: Ticket logging via tickets.sinch.com will be unavailable for the duration of the maintenance.
Affected endpoint: tickets.sinch.com

Tickets logged via support@sinch.com will be read and worked on as normal, but ticket creation might be delayed.

We recommend customers that have high priority issues to place a call with support.

Posted on May 17, 2024 - 07:53 UTC
Past Incidents
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 18:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Scheduled:

Start Date and Time: 18-May-2024 - 18:00 UTC
End Date and Time : 18-May-2024 - 22:00 UTC

Description:

We will be updating the software on the Message Manager platform to version 5.31.0. This version contains an update to a third party component used in the application, to its latest version, along with a security fix. There are no UI or functionality changes in the application.

Action required: None.

Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.

May 7, 08:50 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-17 17:50 UTC
Incident End Time: 2024-05-17 23:45 UTC

May 18, 02:04 UTC
Update - We are continuing to investigate this issue.
May 17, 21:06 UTC
Investigating - We are currently observing delivery issues towards Congo D.R - Africell


Incident Start Time: 2024-05-17 17:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 17, 19:02 UTC
May 17, 2024
Resolved - This incident has been resolved

Incident Start Time: 2024-05-17 12:37 UTC.
Incident End Time: 2024-05-17 21:22 UTC.

May 17, 23:17 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2024-05-17 21:05 UTC.
Incident End Time: 2024-05-17 21:29 UTC
This incident has been resolved

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information

May 17, 21:50 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-05-16 13:50 UTC
Incident End Time: 2024-05-17 15:20 UTC

May 17, 21:05 UTC
Update - We are continuing to investigate this issue.
May 17, 11:47 UTC
Investigating - We are currently observing delivery receipt and MO degradation from Germany - O2.

Incident Start Time: 2024-05-16 13:50 UTC

Impact: Delayed MO's/Missing MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 17, 09:41 UTC
Completed - The scheduled maintenance has been completed.
May 17, 09:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:15 UTC
Scheduled - Internal change to improve stats storage
May 17, 07:06 UTC
Resolved - Dear Clients,

The queues observed due to the high traffic are cleared.
The messages are getting delivered without delay and the incident has been resolved.

Incident Start Date & Time (GMT) : 16 May 2024 19:00 Hrs.
Incident End Date & Time (GMT) : 16 May 2024 20:50 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 17, 00:34 UTC
Monitoring - Dear Clients,

We are writing to inform you that the previously observed DR queues have been successfully cleared.
All the messages are getting delivered without delay.

We are diligently monitoring the ongoing resolution process.

Incident Start Date & Time (GMT) : 16 May 2024 19:00 Hrs.
Incident End Date & Time (GMT) : 16 May 2024 20:50 Hrs.

We will continue to monitor the situation closely and keep you updated on any further developments.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 16, 21:00 UTC
Investigating - Ticket Number :: MNOC-53409
Service:: SMSx

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
Our support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 16 May 2024 19:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 16, 19:13 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-16 13:44 UTC
Restoration time: 2024-05-16 17:05 UTC
Incident End Time: 2024-05-16 17:05 UTC

May 17, 00:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Restoration time: 2024-05-16 17:05 UTC

Delivery receipts sent prior to the restoration time might still be delayed.

May 16, 17:37 UTC
Investigating - We are currently observing delivery receipts degradation towards Germany - O2.

Incident Start Time: 2024-05-16 13:44 UTC

Impact: Missing delivery receipts/Late delivery receipts

May 16, 15:20 UTC
May 16, 2024
Resolved - This incident has been resolved.

Incident Start time: 2024-05-16 12:01 UTC
Incident End time: 2024-05-16 16:22 UTC

May 16, 18:11 UTC
Monitoring - A fix has been implemented on our partners side and we are currently seeing that the traffic is restored.
May 16, 16:38 UTC
Investigating - We are currently observing delivery issues with MMS towards US - T-Mobile.

Incident Start time: 2024-05-16 12:01 UTC

Impact: Clients may experience delayed or failed MMS MT/MO messages

May 16, 15:49 UTC
Completed - The scheduled maintenance has been completed.
May 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:30 UTC
Scheduled - Software maintenance
May 16, 12:11 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-05-13 08:12 UTC
Incident End Time: 2024-05-16 08:37 UTC

May 16, 09:46 UTC
Update - We are continuing to investigate this issue.
May 16, 09:01 UTC
Update - We are continuing to investigate this issue.
May 16, 06:03 UTC
Investigating - We are currently observing delivery issues for MMS MO - AU Telstra.

We will update as soon as we have more information.

May 16, 04:54 UTC
Completed - The scheduled maintenance has been completed.
May 16, 08:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 16, 05:05 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11142

Start Date and Time (GMT):: 16 May 2024 05:10 Hrs.
End Date and Time (GMT):: 16 May 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: No Expected Impact.
Mobile Originated (MO) Traffic: No Expected Impact.
DR Notification: No Expected Impact.


Description::
Digital Interconnect has scheduled a planned system and application maintenance to carry out activities on the internal applications. No impacted is expected during this activity.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 16, 05:00 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-15 22:10 UTC
Incident End Time: 2024-05-15 23:52 UTC

May 16, 01:08 UTC
Update - We are continuing to investigate this issue.
May 16, 01:04 UTC
Investigating - We are currently observing delivery issues towards Germany - O2.

Incident Start Time: 2024-05-15 22:10 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 15, 22:33 UTC
May 15, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-15 14:05 UTC
Incident End Time: 2024-05-15 16:39 UTC

May 15, 17:08 UTC
Investigating - We are currently observing delivery issues towards Turkey - Vodafone Turkey.

Incident Start Time: 2024-05-15 14:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 15, 15:29 UTC
Completed - The schedule maintenance has been completed
May 15, 14:31 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 15, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 UTC
Scheduled - Notification Type: Maintenance AT&T México Carrier.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Detail: We inform that the AT&T México carrier will execute a maintenance on their platform on the informed date. It is possible that may be some intermittence on the service to this carrier that would cause failures or slowness on the delivery. So we recommend to keep on mind this notification in order to avoid affections on your sendings.

This maintenance will last for 6 hours

Start Time: 15/05/2024 00:00 hrs. (UTC -6)
End Time: 15/05/2024 06:00 hrs. (UTC -6)

We appreciate your patience and our apologies for any inconvenience caused.

Track the incidentes in our Status Page . For further information, please contact the Customer Services Team on https://servicecenter.sinch.com

May 15, 01:44 UTC
Completed - The scheduled maintenance has been completed.
May 15, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:45 UTC
Scheduled - Improve stat reliability for big campaigns (us, eu)
May 15, 08:34 UTC
Completed - The scheduled maintenance has been completed.
May 15, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11128

Start Date and Time (GMT):: 15 May 2024 06:00 Hrs.
End Date and Time (GMT):: 15 May 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Delay in delivery.
Mobile Originated (MO) Traffic: Delay in delivery.
DR Notification: Delay in delivery.
Report Manager: Login Impacted.
Report Manager Statistics: Impacted.

Description::
Digital Interconnect has scheduled a planned database and application maintenance to carry out activities on the internal applications. Customers might observe delay in delivery of Mo/MT/DR Messages.
Customers might also unable to login into report manger.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 14, 07:21 UTC
May 14, 2024
Resolved - Dear Clients,

The queues observed due to the high traffic are cleared.
The messages are getting delivered without delay and the incident has been resolved.

Incident Start Date & Time (GMT) : 14 May 2024 18:00 Hrs.
Incident End Date & Time (GMT) : 14 May 2024 20:40 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 14, 22:21 UTC
Update - We are continuing to monitor for any further issues.
May 14, 20:38 UTC
Monitoring - Dear Clients,

We are writing to inform you that the previously observed DR queues have been successfully cleared.
All the messages are getting delivered without delay.

We are diligently monitoring the ongoing resolution process.

Incident Start Date & Time (GMT) : 14 May 2024 18:00 Hrs.
Incident End Date & Time (GMT) : 14 May 2024 20:20 Hrs.

We will continue to monitor the situation closely and keep you updated on any further developments.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 14, 20:37 UTC
Identified - Dear Clients,

Due to the high traffic, we are observing queues resulting in slight delay in delivery of Delivery Receipts messages.
Currently the queues are reducing. We will monitor and update you on further improvements.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 14, 18:53 UTC
Update - We are continuing to investigate this issue.
May 14, 18:38 UTC
Investigating - Ticket Number :: MNOC-53343
Service:: SMSx

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
Our support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 14 May 2024 18:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 14, 18:34 UTC
Completed - The scheduled maintenance has been completed.
May 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - Dear Customer,

We are writing to inform you that we have scheduled a service maintenance window on our Verification methods on EU-Central-1 at the times specified below.

Start Time: 2024-05-14 08:00 UTC
End Time: 2024-05-14 15:00 UTC

Impact: No impact expected.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com.

May 13, 12:53 UTC
Resolved - This incident has been resolved

Incident Start Time: 2024-05-14 04:35 UTC
Incident End Time: 2024-05-14 08:47 UTC

May 14, 11:07 UTC
Update - We are continuing to investigate this issue.
May 14, 06:16 UTC
Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Incident Start Time: 2024-05-14 04:35 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 14, 04:51 UTC
Completed - The scheduled maintenance has been completed.
May 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - Services :: DI SMS 365(iSMS)
PCR Number :: PCRSDI-11113

Start Date and Time (GMT):: 14 May 2024 08:00 Hrs.
End Date and Time (GMT):: 14 May 2024 11:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

May 7, 21:09 UTC
Completed - The scheduled maintenance has been completed.
May 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 UTC
Scheduled - T-Mobile USA has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US

Start Time: 2024-05-14 05:00 UTC
End Time: 2024-05-14 06:00 UTC

May 13, 22:24 UTC
Resolved - This incident has been resolved.
May 14, 03:26 UTC
Identified - This incident has been resolved.

Incident Start Time: 2024-05-13 22:45 UTC
Incident End Time: 2024-05-13 23:40 UTC

May 14, 01:04 UTC
Investigating - We are currently observing delivery issues towards Sweden - Tele2Comviq.

Incident Start Time: 2024-05-13 22:45 UTC

We will update as soon as we have more information.

May 13, 23:00 UTC
May 13, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-06 17:03 UTC.
Incident End Time: 2024-05-12 22:10 UTC.

May 13, 21:18 UTC
Update - We are continuing to investigate this issue.
May 12, 19:41 UTC
Update - We are continuing to investigate this issue.
May 11, 19:14 UTC
Update - We are continuing to investigate this issue.
May 10, 18:00 UTC
Update - We are continuing to investigate this issue.
May 9, 17:01 UTC
Update - We are continuing to investigate this issue.
May 8, 15:01 UTC
Update - We are continuing to investigate this issue.
May 8, 04:08 UTC
Update - We are continuing to investigate this issue.
May 7, 23:05 UTC
Update - We are continuing to investigate this issue.
May 7, 19:02 UTC
Investigating - We are currently observing delivery issues towards Sierra Leone - Africell Sierra Leone.

Incident Start Time: 2024-05-06 17:03 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.

We will update as soon as we have more information.

May 7, 16:50 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-13 11:25 UTC
Incident End Time: 2024-05-13 17:41 UTC

May 13, 18:41 UTC
Update - We are continuing to investigate this issue.
May 13, 15:43 UTC
Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Incident Start Time: 2024-05-13 11:25 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 13, 12:01 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-13 13:25 UTC
Incident End Time: 2024-05-13 18:20 UTC

May 13, 18:39 UTC
Update - We are continuing to investigate this issue.
May 13, 17:08 UTC
Investigating - We are writing to inform you that we are currently experiencing degradation for our calling service for eu-central-1.
This is currently being investigated and we will provide updates as soon as they become available.

Incident Start Time: 2024-05-13 13:25 UTC

We will update as soon as we have more information.

May 13, 15:32 UTC
Completed - The scheduled maintenance has been completed.
May 13, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:00 UTC
Scheduled - Maintenance of stats database
May 13, 09:58 UTC
Completed - The scheduled maintenance has been completed.
May 13, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 UTC
Scheduled - US Cellular - United States has scheduled a maintenance.

Impact: Clients may experience delayed MT/MO/DR towards US Cellular - United States

Maintenance start time: 2024-05-13 04:30 UTC.
Maintenance end time: 2024-05-13 10:30 UTC.

May 8, 07:08 UTC
Completed - The scheduled maintenance has been completed.
May 13, 09:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 10, 11:04 UTC
Scheduled - Services :: DI FR1 SFTP Services
PCR Number :: PCRSDI-11115

Scheduled:

Start Date and Time (GMT):: 13-May-2024 - 09:00 GMT
End Date and Time (GMT):: 13-May-2024 - 10:00 GMT

Description:

We will be upgrading the systems that are hosting the SFTP services in our FR1 data center on the 13th of May ‘24 at between 09:00 and 10:00 UTC. During this maintenance period the SFTP service will not be accessible.

SFTP Server IP : 178.248.228.220

Customers who use this service are advised not to use it during this maintenance period.

Action required: None.

Impact: FTP services from will not be available the maintenance window.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification. If you have any questions or concerns, please contact your Account Manager.

May 10, 10:03 UTC
Completed - The scheduled maintenance has been completed.
May 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-05-13 08:00 UTC
End Time: 2024-05-13 09:00 UTC

Impact MMS: MMS US, CA, PR, AU.
Messages will be queued during restart of application for ~30 seconds.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Apr 25, 17:47 UTC
Completed - The scheduled maintenance has been completed.
May 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:00 UTC
Scheduled - Services :: Customer Management Portal
Ref Number :: PCRSDI-11122

Start Date and Time(GMT): 13th May 2024 06:00 Hrs.
End Date and Time(GMT): 13th May 2024 07:00 Hrs.

Description:

We will be upgrading the systems that are hosting the Customer Management Portal on the 13th of May 24 at between 06:00 and 07:00 GMT. During this maintenance period the Customer Management Portal will not be accessible. Customers who access this portal are advised not to use it during this maintenance period.

Note : The URL to access CMP is https://eu5.cmp.sdi.sinch.com/SAPCMP/login#

Impact:
Customers who use this portal will not be able to access it during this period.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

May 9, 13:05 UTC
May 12, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-12 09:07 UTC
Incident End Time: 2024-05-12 11:23 UTC

May 12, 11:59 UTC
Update - We are continuing to investigate this issue.
May 12, 11:02 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel

Incident Start Time: 2024-05-12 09:07 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 12, 09:20 UTC
May 11, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-10 20:32 UTC

Incident End Time: 2024-05-11 03:28 UTC

May 11, 15:39 UTC
Update - We are continuing to investigate this issue.
May 11, 07:05 UTC
Update - We are continuing to investigate this issue.
May 11, 02:07 UTC
Update - We are continuing to investigate this issue.
May 10, 22:02 UTC
Investigating - We are currently observing delivery issues towards Congo (DRC) - Africell

Incident Start Time: 2024-05-10 20:32 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 10, 20:44 UTC
May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 1, 15:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 1, 14:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 1, 13:55 UTC
Scheduled - Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.smpp.api.sinch.com & *.httpsms.api.sinch.com. The SSL certificate will be updated during the times specified below.

Start Time: 2024-05-10 09:00 UTC
End Time: 2024-05-10 15:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

*.httpsms.api.sinch.com
*.smpp.api.sinch.com
br.smpp.api.sinch.com
eu.smpp.api.sinch.com
eu1.smpp.api.sinch.com
us.smpp.api.sinch.com
us7.smpp.api.sinch.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EpOtNooThcZJsFXbiGn6xB8BsJtHiR_pnoiwym49hyE07w

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Apr 26, 13:58 UTC
Completed - The scheduled maintenance has been completed.
May 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 13:30 UTC
Scheduled - Improve stat reliability for big campaigns
May 10, 13:10 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-09 14:10 UTC
Incident End Time: 2024-05-10 09:23 UTC

May 10, 10:26 UTC
Update - We are continuing to investigate this issue.
May 10, 05:13 UTC
Update - We are continuing to investigate this issue.
May 10, 00:37 UTC
Investigating - We are currently observing delivery issues towards Spain - DigiMobil

Incident Start Time: 2024-05-09 14:10 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 9, 16:03 UTC
Completed - The scheduled maintenance has been completed.
May 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:15 UTC
Scheduled - Technical maintenance
May 10, 07:42 UTC
Completed - The scheduled maintenance has been completed.
May 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:

Start Time: 2024-02-10 02:00 AM UTC
End Time: 2024-02-10 03:00 AM UTC

Impact MT: Potential North America Toll-Free Number MMS MT delays or failures
Impact MO: Potential North America Toll-Free Number MMS MO delays or failures

May 9, 05:10 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-09 23:32 UTC
Incident End Time: 2024-05-10 01:25 UTC

May 10, 02:11 UTC
Investigating - We are currently observing delivery issues towards Qatar - Ooredoo

Incident Start Time: 2024-05-09 23:32 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 10, 00:16 UTC
May 9, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-09 20:37 UTC
Incident End Time: 2024-05-09 22:00 UTC

May 9, 23:10 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel

Incident Start Time: 2024-05-09 20:37 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 9, 20:47 UTC
Resolved - We are observing 10DLC number provisioning to have resumed normal operation as a fix has been applied by the downstream provider.

Incident Start Time: 2024-04-24 21:08 UTC
Incident End Time: 2024-05-09 14:19 UTC

Should customers encounter any further unexpected provisioning failures, please reach out to our support team at support@sinch.com for further assistance.

May 9, 23:01 UTC
Update - We are continuing to investigate this issue.
May 9, 18:01 UTC
Update - We are continuing to investigate this issue.
May 8, 17:01 UTC
Update - We are continuing to investigate this issue.
May 7, 15:01 UTC
Update - We are continuing to investigate this issue.
May 6, 13:10 UTC
Update - We are continuing to investigate this issue.
May 5, 12:37 UTC
Update - We are continuing to investigate this issue.
May 4, 04:02 UTC
Update - We are continuing to investigate this issue.
May 3, 01:01 UTC
Update - We are continuing to investigate this issue.
May 2, 00:03 UTC
Update - We are continuing to investigate this issue.
Apr 30, 23:02 UTC
Update - We are continuing to investigate this issue.
Apr 29, 22:00 UTC
Update - We are continuing to investigate this issue.
Apr 28, 20:03 UTC
Update - We are continuing to investigate this issue.
Apr 27, 19:10 UTC
Update - We are continuing to investigate this issue.
Apr 26, 18:26 UTC
Update - We are continuing to investigate this issue.
Apr 25, 18:05 UTC
Update - We are continuing to investigate this issue.
Apr 25, 09:22 UTC
Update - We are continuing to investigate this issue.
Apr 25, 03:00 UTC
Update - We are continuing to investigate this issue.
Apr 25, 00:02 UTC
Investigating - We are writing this to inform you that we are experiencing a temporary issue with T-Mobile campaign provisioning via our Number provisioning API.

Impact: 10DLC number provisioning requests may fail or be delayed.

Our engineers are currently working on resolving this issue as soon as possible.
We will update this notification as soon as we receive any relevant news.

Apr 24, 21:08 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-09 07:00 UTC
Incident End Time: 2024-05-09 13:26 UTC

May 9, 13:42 UTC
Update - We are continuing to investigate this issue.
May 9, 09:08 UTC
Investigating - We are currently observing delivery issues towards Spain - DigiMobil

Incident Start Time: 2024-05-09 07:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 9, 07:48 UTC
Resolved - The operator has resolved the issue on their end.

Incident Start Time: 2024-05-09 06:48 UTC
Incident End Time: 2024-05-09 11:11 UTC

May 9, 12:01 UTC
Update - We are continuing to investigate this issue.
May 9, 09:09 UTC
Investigating - We are currently observing delivery issues towards USA - AT&T

Incident Start Time: 2024-05-09 06:48 UTC
Impact: Missing delivery receipts/Late delivery receipts. MT delivery is unaffected.

We will update as soon as we have more information.

May 9, 07:07 UTC
May 8, 2024
Resolved - Dear Clients,

The queues observed due to the high traffic are cleared.
The messages are getting delivered without delay and the incident has been resolved.

Incident Start Date & Time (GMT) : 08 May 2024 16:55 Hrs.
Incident End Date & Time (GMT) : 08 May 2024 19:54 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 8, 21:46 UTC
Update - Dear Client,

Due to the high traffic, we observed queues resulting in slight delay in delivery of Delivery Receipts messages.
Currently the queues are cleared. We will monitor and update you further.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 8, 19:54 UTC
Investigating - Ticket Number :: MNOC-53247
Service:: SMSx

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
Our support team is currently working on high priority to resolve this issue.

Monitoring NOC will update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 08 May 2024 16:55 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 8, 17:18 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-08 16:19 UTC
Incident End Time: 2024-05-08 19:55 UTC

May 8, 20:12 UTC
Investigating - We are currently observing delivery issues towards Mali - Malitel

Incident Start Time: 2024-05-08 16:19 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

May 8, 16:51 UTC
Completed - The scheduled maintenance has been completed.
May 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-05-08 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Apr 30, 06:28 UTC
Completed - The scheduled maintenance has been completed.
May 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-05-08 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Apr 30, 06:23 UTC
Completed - The scheduled maintenance has been completed.
May 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:00 UTC
Scheduled - Mobileone Singapore has scheduled a maintenance.
Impact: Clients may experience delayed or failed MT/MO traffic towards Mobileone Singapore.

Maintenance start time: 2024-05-08 02:00 UTC
Maintenance end time: 2024-05-08 05:00 UTC

May 3, 11:16 UTC
May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:30 UTC
Scheduled - Indosat Ooredoo - Indonesia has scheduled a maintenance.
Impact: Clients may experience delayed or failed MT/MO traffic towards Indosat Ooredoo - Indonesia.

Maintenance start time: 2024-05-07 20:30 UTC
Maintenance end time: 2024-05-07 21:30 UTC

May 6, 08:22 UTC
Resolved - Dear Clients,

The queues observed due to the high traffic are cleared.
The messages are getting delivered without delay and the incident has been resolved.

Incident Start Date & Time (GMT) : 07 May 2024 17:20 Hrs.
Incident End Date & Time (GMT) : 07 May 2024 18:42 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 7, 20:28 UTC
Monitoring - Dear Client,

Due to the high traffic, we observed queues resulting in slight delay in delivery of Delivery Receipts messages.
Currently the queues are cleared. We will monitor and update you further.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 7, 18:42 UTC
Investigating - Ticket Number :: MNOC-53224
Service:: SMSx

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages.
Our support team is currently working on high priority to resolve this issue.

Monitoring NOC will update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 07 May 2024 17:20 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

May 7, 17:25 UTC
Completed - The scheduled maintenance has been completed.
May 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:15 UTC
Scheduled - Technical maintenance
May 7, 13:49 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-06 20:43 UTC
Incident End Time: 2024-05-07 11:13 UTC

May 7, 13:15 UTC
Update - We are continuing to investigate this issue.
May 7, 12:10 UTC
Update - We are continuing to investigate this issue.
May 7, 05:17 UTC
Update - We are continuing to investigate this issue.
May 7, 01:07 UTC
Investigating - We are currently observing delivery issues towards Brazil - Tim

Incident Start Time: 2024-05-06 20:43 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information

May 6, 22:30 UTC
Completed - The scheduled maintenance has been completed.
May 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 UTC
Scheduled - We have a planned maintenance window for our EU3 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-07 19.00 - 23.00 UTC
Affected site: EU3

SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Apr 11, 14:42 UTC
Completed - The scheduled maintenance has been completed.
May 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC
Scheduled - We have a planned maintenance window for our CA1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-07 07.00 - 11.00 UTC
Affected site: CA1

SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Apr 11, 14:46 UTC
Completed - The scheduled maintenance has been completed.
May 7, 09:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:15 UTC
Scheduled - Internal change to improve stats storage
May 7, 07:55 UTC
Completed - The scheduled maintenance has been completed.
May 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 UTC
Scheduled - Legos - France has scheduled a maintenance.
Impact: Clients may experience delayed or failed MT/MO traffic towards Legos - France.

Maintenance start time: 2024-05-07 00:00 UTC
Maintenance end time: 2024-05-07 04:00 UTC

May 6, 08:00 UTC
May 6, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-05-06 13:30 UTC.
Incident End Time: 2024-05-06 22:35 UTC

May 6, 23:17 UTC
Update - We are continuing to investigate this issue.
May 6, 20:03 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2024-05-06 13:30 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information

May 6, 18:02 UTC
Completed - The scheduled maintenance has been completed.
May 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 12:00 UTC
Scheduled - We have a planned maintenance window for our AU1 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-06 12.00 - 16.00 UTC
Affected site: AU1

SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Apr 11, 14:51 UTC
Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:00 UTC
Scheduled - We have a planned maintenance window for our US3 site where we are upgrading the SMSC software.

Maintenance Window:

Date/time: 2024-05-06 07.00 - 11.00 UTC
Affected site: US3

SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

Apr 11, 14:55 UTC
May 5, 2024
Resolved - This incident has been resolved.

Incident start time: 2024-05-05 04:30 UTC
Incident End time: 2024-05-05 06:43 UTC

May 5, 09:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 08:38 UTC
Investigating - We are writing to inform you that we are currently observing performance degradation for our calling services.

Incident start time: 2024-05-05 04:30 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.

May 5, 05:16 UTC
May 4, 2024
Completed - The scheduled maintenance has been completed.
May 4, 19:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 07:02 UTC
Scheduled - Scheduled:

Start Date and Time: 04-May-2024 - 18:00 UTC
End Date and Time : 04-May-2024 - 22:00 UTC

Description:

Message Manager that is hosted from our FR1 datacenter (as the primary site) will be failed over to its backup site on AWS. This is to facilitate maintenance activities on the primary site. We will notify separately when we fail back to the primary site. There will be no change to the way that customers access Message Manager after it fails over to the backup site.

Action required: None.

Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.

Apr 30, 06:50 UTC