All Systems Operational
Connectivity by region
Operational
SMS - APAC
Operational
SMS delivery to the APAC region
SMS - EMEA
Operational
SMS delivery to the EMEA region
SMS - Latin America
Operational
SMS delivery to the Latin America region
SMS - CA - LongCode
Operational
Delivery to/from Canada using Long Codes
SMS - CA - ShortCode
Operational
Delivery to/from Canada using Short Codes
SMS - CA - Toll Free
Operational
Delivery to/from Canada using Toll Free numbers
SMS - US - LongCode
Operational
Delivery to/from United States using Long Codes
SMS - US - ShortCode
Operational
Delivery to/from United States using Short Codes
SMS - US - Toll Free
Operational
Delivery to/from United States using Toll Free numbers
SMS - US - 10DLC
Operational
Delivery to/from United States using 10DLC numbers
MMS - US
Operational
MMS delivery to United States
MMS - US - Toll Free
Operational
MMS Delivery to United States using Toll Free numbers
MMS - US - 10DLC
Operational
MMS Delivery to United States using 10DLC numbers
Voice - Global
Operational
Voice API for the global market
Lookup - Global
Operational
Lookup API for the global market.
Products: Number Portability Lookup / Real-Time Lookup
Video - Global
Operational
Video API for the global market
MMS - AU
Operational
MMS delivery to the AU region
MMS - APAC
Operational
MMS delivery to the APAC region
Messaging API - AU
Operational
SMPP
Operational
au1-1.smpp.api.sinch.com / au1-2.smpp.api.sinch.com
HTTP
Operational
au1-1.httpsms.api.sinch.com / au1-2.httpsms.api.sinch.com
REST
Operational
https://au.sms.api.sinch.com
MMS
Operational
Messaging API - BR
Operational
SMPP
Operational
br1-1.smpp.api.sinch.com / br1-2.smpp.api.sinch.com
HTTP
Operational
br1-1.httpsms.api.sinch.com / br1-2.httpsms.api.sinch.com
REST
Operational
https://br.sms.api.sinch.com
Messaging API - CA
Operational
SMPP
Operational
ca1-1.smpp.api.sinch.com / ca1-2.smpp.api.sinch.com
HTTP
Operational
ca1-1.httpsms.api.sinch.com / ca1-2.httpsms.api.sinch.com
REST
Operational
Messaging API - EU
Operational
SMPP
Operational
eu3.smpp.api.sinch.com / eu1.smpp.api.sinch.com
HTTP
Operational
eu3.httpsms.api.sinch.com / eu1.httpsms.api.sinch.com
REST
Operational
https://eu.sms.api.sinch.com
WhatsApp
Operational
eu1.whatsapp.api.sinch.com
Check https://metastatus.com/whatsapp-business-api for Meta Status
Conversation API
Operational
eu.conversation.api.sinch.com
SMS Template Management API
Operational
eu.template.api.sinch.com - More information: https://developers.sinch.com/reference#templates-1
RCS
Operational
Messaging API - US
Operational
SMPP
Operational
us3.smpp.api.sinch.com / us7.smpp.api.sinch.com / us1.smpp.api.sinch.com
HTTP
Operational
us3.httpsms.api.sinch.com / us7.httpsms.api.sinch.com / us1.httpsms.api.sinch.com
REST
Operational
https://us.sms.api.sinch.com
MMS
Operational
RCS
Operational
WhatsApp
Operational
us1.whatsapp.api.sinch.com
Check https://metastatus.com/whatsapp-business-api for Meta Status
SPAN
Operational
Conversation API
Operational
us.conversation.api.sinch.com
SMS Template Management API
Operational
us.template.api.sinch.com - More information: https://developers.sinch.com/reference#templates-1
US Disconnect File Service
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
Operational
enum-eu1.clxcommunications.com / enum-eu3.clxcommunications.com
HTTP EU
Operational
http-eu1.clxcommunications.com / http-eu3.clxcommunications.com
ENUM US
Operational
enum-us2.clxcommunications.com / enum-us3.clxcommunications.com
HTTP US
Operational
us7.httplookup.api.sinch.com / us3.httplookup.api.sinch.com / us1.httplookup.api.sinch.com
ENUM CA
Operational
HTTP CA
Operational
ca1-1.httplookup.api.sinch.com / ca1-2.httplookup.api.sinch.com
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
E-mail 365
Operational
SMS 365 Operator RoW
Operational
Component for Rest of World destinations
SMS 365 Operator US
Operational
Component for US destinations
Intelligent Hubbing 365
Operational
SaaS Applications
Operational
Contact Pro - AF
Operational
Contact Pro - AU
Operational
Contact Pro - EU
Operational
Contact Pro - NA
Operational
Legacy API
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
Operational
https://numbers.api.sinch.com
Provisioning API
Operational
https://provisioning.api.sinch.com/
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
Operational
tickets.sinch.com / support@sinch.com
2FA
Operational
US Campaigns
Operational
https://dashboard.sinch.com/sms/us-campaigns
Login/Sign up
Operational
Mailgun
Operational
mailgun Control Panel
Operational
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun Spam Trap Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU REST API New IP additions Action Required
Sep 24, 2023 02:00-04:00 UTC
Dear Customer,
As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our REST API endpoint in Europe (eu.sms.api.sinch.com / geo.sms.api.sinch.com) will originate.
If you receive callbacks from Sinch REST API in Europe (eu.sms.api.sinch.com / geo.sms.api.sinch.com) and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's before the 24th of September to ensure continued reception of Delivery Receipts and MO messages.
3.122.121.231
18.159.178.180
18.158.33.72
Best regards,
Sinch infrastructure and product management teams.
Posted on Sep 07, 2023 - 13:49 UTC
As Sinch continues to invest in a robust and secure operating environment, we will introduce new IP addresses from which callbacks for our REST API endpoint in Europe (eu.sms.api.sinch.com / geo.sms.api.sinch.com) will originate.
If you receive callbacks from Sinch REST API in Europe (eu.sms.api.sinch.com / geo.sms.api.sinch.com) and you have network restrictions in place to restrict access to Sinch IP's only, you are recommended to white list / allow the following IP's before the 24th of September to ensure continued reception of Delivery Receipts and MO messages.
3.122.121.231
18.159.178.180
18.158.33.72
Best regards,
Sinch infrastructure and product management teams.
Posted on Sep 07, 2023 - 13:49 UTC
Scheduled Network Maintenance - EU1 site
Sep 24, 2023 02:00-04:00 UTC
We have a scheduled network maintenance on our EU1 site.
Maintenance window: 2023-09-24 02:00 UTC to 04:00 UTC
Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from
* Free Mobile France
* Vodafone Spain
* StarHub Singapore
During the maintenance window, https://dashboard.sinch.com will intermittently be unavailable.
We recommend customers in our EU region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:
eu3.smpp.api.sinch.com
eu3.httpsms.api.sinch.com
eu3.httplookup.api.sinch.com
Customers connecting to our eu.sms.api.sinch.com / geo.sms.api.sinch.com FQDN and have IP restrictions in place, should follow the instructions to white list IP's mentioned in https://status.sinch.com/incidents/7nnpr75br3f2 to ensure callback reception during the maintenance.
Posted on Sep 07, 2023 - 14:00 UTC
Maintenance window: 2023-09-24 02:00 UTC to 04:00 UTC
Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from
* Free Mobile France
* Vodafone Spain
* StarHub Singapore
During the maintenance window, https://dashboard.sinch.com will intermittently be unavailable.
We recommend customers in our EU region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:
eu3.smpp.api.sinch.com
eu3.httpsms.api.sinch.com
eu3.httplookup.api.sinch.com
Customers connecting to our eu.sms.api.sinch.com / geo.sms.api.sinch.com FQDN and have IP restrictions in place, should follow the instructions to white list IP's mentioned in https://status.sinch.com/incidents/7nnpr75br3f2 to ensure callback reception during the maintenance.
Posted on Sep 07, 2023 - 14:00 UTC
Sinch Scheduled Maintenance - Legacy US/EU Redhot XML
Sep 25, 2023 09:00-12:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the eu.xml.api.sinch.com & us.xml.api.sinch.com Certificate
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2023-09-25 09:00 UTC
End Time: 2023-09-25 12:00 UTC
Impact: eu.xml.api.sinch.com & us.xml.api.sinch.com Endpoints
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EoYgnvgeiNtOpuXVFDFpOZoBv00sHKHncRMGe8qyUKIxdw?e=fVADN7
Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 19, 2023 - 14:31 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2023-09-25 09:00 UTC
End Time: 2023-09-25 12:00 UTC
Impact: eu.xml.api.sinch.com & us.xml.api.sinch.com Endpoints
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EoYgnvgeiNtOpuXVFDFpOZoBv00sHKHncRMGe8qyUKIxdw?e=fVADN7
Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 19, 2023 - 14:31 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number #PCRSDI-10717
Sep 26, 2023 06:00-10:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10717
Start Date and Time (GMT):: 26 September 2023 06:00 Hrs.
End Date and Time (GMT):: 26 September 2023 10:00 Hrs.
Impact::
Mobile Terminating (MT) Traffic: No expected Impact.
Mobile Originated (MO) Traffic: No expected Impact.
DR Notification: No expected Impact.
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description::
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minimum/no impact.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 19, 2023 - 14:54 UTC
PCR Number :: PCRSDI-10717
Start Date and Time (GMT):: 26 September 2023 06:00 Hrs.
End Date and Time (GMT):: 26 September 2023 10:00 Hrs.
Impact::
Mobile Terminating (MT) Traffic: No expected Impact.
Mobile Originated (MO) Traffic: No expected Impact.
DR Notification: No expected Impact.
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description::
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minimum/no impact.`
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 19, 2023 - 14:54 UTC
WhatsApp Routine Maintenance - EU
Sep 26, 2023 08:00-09:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:17 UTC
Aug 23, 2023 - 13:17 UTC
Scheduled -
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2023-26-09 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 23, 2023 - 13:17 UTC
Maintenance window: 2023-26-09 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 23, 2023 - 13:17 UTC
WhatsApp Routine Maintenance - US
Sep 26, 2023 10:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:19 UTC
Aug 23, 2023 - 13:19 UTC
Scheduled -
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2023-26-09 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 23, 2023 - 13:18 UTC
Maintenance window: 2023-26-09 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Aug 23, 2023 - 13:18 UTC
DI SMS 365 | Operator Services | Application Maintenance | PCR Number #PCRSDI-10725
Sep 27, 2023 06:00-10:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-10725
Start Date and Time (GMT):: 27 September 2023 06:00 Hrs.
End Date and Time (GMT):: 27 September 2023 10:00 Hrs.
Impact::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description::
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 19, 2023 - 14:55 UTC
PCR Number :: PCRSDI-10725
Start Date and Time (GMT):: 27 September 2023 06:00 Hrs.
End Date and Time (GMT):: 27 September 2023 10:00 Hrs.
Impact::
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted
Description::
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications, some of our clients may observe minor delays.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 19, 2023 - 14:55 UTC
Conversation API Routine Maintenance - EU
Sep 27, 2023 08:00-09:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:10 UTC
Aug 23, 2023 - 13:10 UTC
Scheduled -
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2023-27-09 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 23, 2023 - 13:10 UTC
Maintenance window: 2023-27-09 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 23, 2023 - 13:10 UTC
Conversation API Routine Maintenance - US
Sep 27, 2023 10:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 23, 2023 - 13:11 UTC
Aug 23, 2023 - 13:11 UTC
Scheduled -
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2023-27-09 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 23, 2023 - 13:11 UTC
Maintenance window: 2023-27-09 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Aug 23, 2023 - 13:11 UTC
Sinch Contact Pro Scheduled Maintenance - AF
Sep 28, 2023 04:15-05:00 UTC
Dear Customer,
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance for Contact Pro AF - SBC (Session Border Controller) as follows.
Start time: 2023-09-28 (Thursday) 4.15 AM UTC.
Maintenance will take 45 min and during this time there will a be a 5 min service break.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Sep 21, 2023 - 09:15 UTC
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance for Contact Pro AF - SBC (Session Border Controller) as follows.
Start time: 2023-09-28 (Thursday) 4.15 AM UTC.
Maintenance will take 45 min and during this time there will a be a 5 min service break.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Sep 21, 2023 - 09:15 UTC
Customer Portal Routine Maintenance
Sep 28, 2023 05:00-07:00 UTC
Dear Client,
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2023-09-28 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Sep 08, 2023 - 06:43 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2023-09-28 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Sep 08, 2023 - 06:43 UTC
DI MMS 365 - MM7 | Operator Services | Application Maintenance | PCR Number#PCRSDI-10711
Sep 28, 2023 06:00-10:00 UTC
Services :: DI MMS 365 (MM7)
PCR Number :: PCRSDI-10711
Start Date and Time (GMT):: 28 Sept 2023 06:00 Hrs.
End Date and Time (GMT):: 28 Sept 2023 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Posted on Sep 08, 2023 - 23:43 UTC
PCR Number :: PCRSDI-10711
Start Date and Time (GMT):: 28 Sept 2023 06:00 Hrs.
End Date and Time (GMT):: 28 Sept 2023 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.
Posted on Sep 08, 2023 - 23:43 UTC
DI EMAIL 365 | Enterprise Messaging | Application Maintenance | PCR Number #PCRSDI-10730
Sep 30, 2023 23:00 - Oct 1, 2023 02:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-10730
Start Date and Time (GMT):: 30th Sept 2023 23:00 Hrs.
End Date and Time (GMT):: 1st Oct 2023 02:00 Hrs.
Impact:
Email POST traffic: No impact expected.
Email GET notification : GET requests to get notification status may fail for 5-10 mins during window .
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 19, 2023 - 06:12 UTC
PCR Number :: PCRSDI-10730
Start Date and Time (GMT):: 30th Sept 2023 23:00 Hrs.
End Date and Time (GMT):: 1st Oct 2023 02:00 Hrs.
Impact:
Email POST traffic: No impact expected.
Email GET notification : GET requests to get notification status may fail for 5-10 mins during window .
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Sep 19, 2023 - 06:12 UTC
External Maintenance - AT&T Platform Upgrade
Oct 2, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-02 07:00 UTC
Maintenance end time: 2023-10-02 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:09 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-02 07:00 UTC
Maintenance end time: 2023-10-02 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:09 UTC
DI LTE 365 & DI GRX 365 | Operator Services | 3rd party Network Maintenance| Ref Number#INC000010417378
Oct 3, 2023 22:00 - Oct 4, 2023 04:00 UTC
3rd Party Maintenance
Services :: DI LTE 365 & DI GRX 365
Ref Number :: INC000010417378
Start Date and Time (GMT):: 03 October 2023 22:00 Hrs.
End Date and Time (GMT) :: 4 October 2023 04:00 Hrs.
Impact:
During the upgrade, DRA101 will be taken out of service and Diameter traffic will be handled by the other DRAs, hence service impact should be minimal.
Description:
DRA101 software upgrade will be taken place.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 18, 2023 - 06:39 UTC
Services :: DI LTE 365 & DI GRX 365
Ref Number :: INC000010417378
Start Date and Time (GMT):: 03 October 2023 22:00 Hrs.
End Date and Time (GMT) :: 4 October 2023 04:00 Hrs.
Impact:
During the upgrade, DRA101 will be taken out of service and Diameter traffic will be handled by the other DRAs, hence service impact should be minimal.
Description:
DRA101 software upgrade will be taken place.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Sep 18, 2023 - 06:39 UTC
External Maintenance - AT&T Platform Upgrade
Oct 4, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-04 07:00 UTC
Maintenance end time: 2023-10-04 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 21, 2023 - 06:56 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-04 07:00 UTC
Maintenance end time: 2023-10-04 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 21, 2023 - 06:56 UTC
Sinch Planned Maintenance - MMS
Oct 4, 2023 08:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 12, 2023 - 10:24 UTC
Sep 12, 2023 - 10:24 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 12, 2023 - 10:23 UTC
Sep 12, 2023 - 10:23 UTC
Scheduled -
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Scheduled Maintenance - MMS
Start Time: 2023-10-04 08:00 UTC
End Time: 2023-10-04 11:00 UTC
Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Sep 12, 2023 - 12:22 UTC
Type: Scheduled Maintenance - MMS
Start Time: 2023-10-04 08:00 UTC
End Time: 2023-10-04 11:00 UTC
Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Sep 12, 2023 - 12:22 UTC
External Maintenance - AT&T Platform Upgrade
Oct 5, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-05 07:00 UTC
Maintenance end time: 2023-10-05 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:09 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-05 07:00 UTC
Maintenance end time: 2023-10-05 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:09 UTC
Sinch Maintenance - Scheduled Maintenance - US Shortcode and 10DLC Products
Oct 5, 2023 09:00-11:00 UTC
Dear Client,
We are writing to inform you that we will be performing planned maintenance on our US Shortcode and 10DLC Products at the times specified below.
Start Time: 2023-10-05 09:00 UTC
End Time: 2023-10-05 11:00 UTC
Impact: Mobile Terminating (MT) Traffic: Clients may experience intermittent rejected MT messages to US MSISDNs.
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Sep 20, 2023 - 18:44 UTC
We are writing to inform you that we will be performing planned maintenance on our US Shortcode and 10DLC Products at the times specified below.
Start Time: 2023-10-05 09:00 UTC
End Time: 2023-10-05 11:00 UTC
Impact: Mobile Terminating (MT) Traffic: Clients may experience intermittent rejected MT messages to US MSISDNs.
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Sep 20, 2023 - 18:44 UTC
DI SMS 365 | Enterprise Messaging | Message Manager Application Maintenance | PCR Number# PCRSDI-10696
Oct 7, 2023 18:00-22:00 UTC
Update -
MAINTENANCE RE-SCHEDULED
Services :: DI Message Manager
PCR Number :: PCRSDI-10696
Start Date and Time (GMT):: 07 October 2023 18:00
End Date and Time (GMT):: 07 October 2023 22:00
Description:
Digital Interconnect has scheduled a planned maintenance activity to upgrade the OS to Windows 2019 of application servers and DB servers, update the DB version and enable replication of data.
During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible
Customers who use these services are advised not to schedule any campaigns during the maintenance period.
Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Sep 21, 2023 - 08:41 UTC
Services :: DI Message Manager
PCR Number :: PCRSDI-10696
Start Date and Time (GMT):: 07 October 2023 18:00
End Date and Time (GMT):: 07 October 2023 22:00
Description:
Digital Interconnect has scheduled a planned maintenance activity to upgrade the OS to Windows 2019 of application servers and DB servers, update the DB version and enable replication of data.
During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible
Customers who use these services are advised not to schedule any campaigns during the maintenance period.
Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Sep 21, 2023 - 08:41 UTC
Scheduled -
Services :: DI Message Manager
PCR Number :: PCRSDI-10696
Start Date and Time (GMT):: 23 September 2023 18:00
End Date and Time (GMT):: 23 September 2023 22:00
Description:
Digital Interconnect has scheduled a planned maintenance activity to upgrade the OS to Windows 2019 of application servers and DB servers, update the DB version and enable replication of data.
During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible
Customers who use these services are advised not to schedule any campaigns during the maintenance period.
Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Sep 01, 2023 - 07:04 UTC
PCR Number :: PCRSDI-10696
Start Date and Time (GMT):: 23 September 2023 18:00
End Date and Time (GMT):: 23 September 2023 22:00
Description:
Digital Interconnect has scheduled a planned maintenance activity to upgrade the OS to Windows 2019 of application servers and DB servers, update the DB version and enable replication of data.
During this maintenance, the Message Manager URL https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx will not be accessible
Customers who use these services are advised not to schedule any campaigns during the maintenance period.
Impact:
Delay in processing Campaigns expected during maintenance, it is recommended not to schedule any major campaigns during this maintenance period.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Sep 01, 2023 - 07:04 UTC
External Maintenance - AT&T Platform Upgrade
Oct 16, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-16 07:00 UTC
Maintenance end time: 2023-10-16 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:10 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-16 07:00 UTC
Maintenance end time: 2023-10-16 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:10 UTC
External Maintenance - AT&T Platform Upgrade
Oct 18, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-18 07:00 UTC
Maintenance end time: 2023-10-18 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 21, 2023 - 06:48 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-18 07:00 UTC
Maintenance end time: 2023-10-18 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 21, 2023 - 06:48 UTC
External Maintenance - AT&T Platform Upgrade
Oct 19, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-19 07:00 UTC
Maintenance end time: 2023-10-19 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:10 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-10-19 07:00 UTC
Maintenance end time: 2023-10-19 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 12, 2023 - 07:10 UTC
Sinch Scheduled Maintenance - Legacy EU Redhot XML
Oct 24, 2023 00:00-01:00 UTC
Dear Client,
In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.
Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.
Start Time: 2023-10-24 00:00 UTC
End Time: 2023-10-24 01:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.
New IP Addresses: 3.33.142.72, 15.197.145.27
FQDNs Affected:
xml.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 18, 2023 - 18:22 UTC
In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.
Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.
Start Time: 2023-10-24 00:00 UTC
End Time: 2023-10-24 01:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.
New IP Addresses: 3.33.142.72, 15.197.145.27
FQDNs Affected:
xml.mblox.com
xml2.mblox.com
xml3.mblox.com
xml4.mblox.com
xml5.mblox.com
xml6.mblox.com
xml7.mblox.com
xml8.mblox.com
xml9.mblox.com
xml10.mblox.com
xml11.mblox.com
xml12.mblox.com
xml13.mblox.com
xml14.mblox.com
xml15.mblox.com
xml16.mblox.com
xml17.mblox.com
xml18.mblox.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Sep 18, 2023 - 18:22 UTC
Sinch Scheduled Maintenance - Legacy US Redhot XML
Oct 26, 2023 09:00-10:00 UTC
Dear Client,
In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.
Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.
Start Time: 2023-10-26 09:00 UTC
End Time: 2023-10-26 10:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.
New IP Addresses: 76.223.105.126, 75.2.93.38
FQDNs Affected:
xml.us.mblox.com
xml7.us.mblox.com
xml6.us.mblox.com
xml5.us.mblox.com
xml4.us.mblox.com
xml3.us.mblox.com
xml2.us.mblox.com
xml001.us.mblox.com
ssl-xml.us.mblox.com
xml001.qsv.us.mblox.com
xml001.nj2.us.mblox.com
xml001.us1.us.mblox.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Posted on Sep 18, 2023 - 18:21 UTC
In order to improve the performance and reliability of our platform we have scheduled a maintenance in our legacy Mblox environment. As part of this change, client API calls will be forwarded to new XML gateways. Due to this maintenance, clients will notice that Mblox XML FQDNs will start returning new IP Addresses.
Please ensure that the IP Addresses listed below are whitelisted if you have a requirement to do so.
Start Time: 2023-10-26 09:00 UTC
End Time: 2023-10-26 10:00 UTC
Type: Scheduled Maintenance
Maintenance: API Upgrade
Impact: Clients may experience a brief response delay during the DNS change.
New IP Addresses: 76.223.105.126, 75.2.93.38
FQDNs Affected:
xml.us.mblox.com
xml7.us.mblox.com
xml6.us.mblox.com
xml5.us.mblox.com
xml4.us.mblox.com
xml3.us.mblox.com
xml2.us.mblox.com
xml001.us.mblox.com
ssl-xml.us.mblox.com
xml001.qsv.us.mblox.com
xml001.nj2.us.mblox.com
xml001.us1.us.mblox.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact your account manager or support@sinch.com should you require further information or assistance.
Posted on Sep 18, 2023 - 18:21 UTC
[ANNOUNCEMENT] Sinch E-mail 365 Services | End of Life notification of SAP branded FQDNs
Oct 31, 2023 00:00-00:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2023 - 11:47 UTC
Sep 15, 2023 - 11:47 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2023 - 10:54 UTC
Sep 15, 2023 - 10:54 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 22, 2023 - 11:00 UTC
Aug 22, 2023 - 11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 22, 2023 - 09:20 UTC
Aug 22, 2023 - 09:20 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 10, 2023 - 10:21 UTC
Aug 10, 2023 - 10:21 UTC
Scheduled -
Service : DI E-Mail 365
Reference Number: NA
Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT
Description:
The following SAP branded FQDNs used for Sinch Email365 services will be decommissioned on the 31st of Oct ’23.
• multichannel-pp.sapmobileservices.com
• email-eu1.sapdigitalinterconnect.com
The email ID ‘unsubscribe@eu1mail.sapdigitalinterconnect.com’ to unsubscribe will be decommissioned on the 31st of Oct ’23.
Action required: Customers who use the above FQDNs for Sinch Email365 services are requested to use the new Sinch Branded FQDN that are provided below if they are not already using them.
• eu.email.sdi.sinch.com
• The unsubscribe email address must be updated to
'unsubscribe@eusmtp.email.sdi.sinch.com'.
For example:
• If you are on SAP Marketing Cloud, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you are on SAP Marketing Cloud, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you use SAP Marketing On Premise solution, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications
• If you use SAP Marketing On Premise solution, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications.
The TLS certificate for the new Sinch Branded FQDN can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992
Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if the new TLS certificate is not added to their certificate store or if they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com
Aug 10, 2023 - 10:13 UTC
Reference Number: NA
Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT
Description:
The following SAP branded FQDNs used for Sinch Email365 services will be decommissioned on the 31st of Oct ’23.
• multichannel-pp.sapmobileservices.com
• email-eu1.sapdigitalinterconnect.com
The email ID ‘unsubscribe@eu1mail.sapdigitalinterconnect.com’ to unsubscribe will be decommissioned on the 31st of Oct ’23.
Action required: Customers who use the above FQDNs for Sinch Email365 services are requested to use the new Sinch Branded FQDN that are provided below if they are not already using them.
• eu.email.sdi.sinch.com
• The unsubscribe email address must be updated to
'unsubscribe@eusmtp.email.sdi.sinch.com'.
For example:
• If you are on SAP Marketing Cloud, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you are on SAP Marketing Cloud, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you use SAP Marketing On Premise solution, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications
• If you use SAP Marketing On Premise solution, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications.
The TLS certificate for the new Sinch Branded FQDN can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992
Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if the new TLS certificate is not added to their certificate store or if they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com
Aug 10, 2023 - 10:13 UTC
[ANNOUNCEMENT] Sinch Authentication 365 Services | End of Life notification of SAP branded FQDNs
Oct 31, 2023 00:00-01:00 UTC
Service: DI Authentication 365
Description:
The following SAP branded FQDN used for Sinch’s Authentication365 services will be decommissioned on 31st of Oct ’23.
• authentication.sapdigitalinterconnect.com
Action required:
Customers who use the above FQDN for Sinch Digital Interconnect’ s Authentication365 services are requested to use the new Sinch Branded FQDN that is provided below if they are not already using it.
• us9.auth.sdi.sinch.com
Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Aug 23, 2023 - 06:44 UTC
Description:
The following SAP branded FQDN used for Sinch’s Authentication365 services will be decommissioned on 31st of Oct ’23.
• authentication.sapdigitalinterconnect.com
Action required:
Customers who use the above FQDN for Sinch Digital Interconnect’ s Authentication365 services are requested to use the new Sinch Branded FQDN that is provided below if they are not already using it.
• us9.auth.sdi.sinch.com
Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Aug 23, 2023 - 06:44 UTC
[ANNOUNCEMENT] - Sinch Digital Interconnect (MMS 365 | MM7) | End of Life notification of SAP branded FQDNs
Oct 31, 2023 00:00-00:30 UTC
Service : MMS 365 | MM7
Reference Number: NA
Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT
Description:
The following SAP branded FQDNs used for Sinch Digital Interconnect’s MM7 Services will be decommissioned on the 31st of Oct ’23.
• mm7.sapdigitalinterconnect.com(74.117.12.171)
• mm7-us2.sapdigitalinterconnect.com(74.117.12.165)
• mm7op.sapdigitalinterconnect.com (74.117.12.172)
Action required: Customers who use these services are requested to use the new Sinch Branded FQDNs that are provided below if they are not already using them.
• us.mm7.sdi.sinch.com(74.117.12.171)
• us8.mm7.sdi.sinch.com(74.117.12.165)
• us8-opr.mm7.sdi.sinch.com(74.117.12.172)
The TLS certificate for the new Sinch Branded FQDNs can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-certificate-For-Sinch-Digital-Interconnect-customers-who/ta-p/11875
Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue client applications must use the equivalent Sinch branded FQDNs.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if new TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Aug 10, 2023 - 10:17 UTC
Reference Number: NA
Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT
Description:
The following SAP branded FQDNs used for Sinch Digital Interconnect’s MM7 Services will be decommissioned on the 31st of Oct ’23.
• mm7.sapdigitalinterconnect.com(74.117.12.171)
• mm7-us2.sapdigitalinterconnect.com(74.117.12.165)
• mm7op.sapdigitalinterconnect.com (74.117.12.172)
Action required: Customers who use these services are requested to use the new Sinch Branded FQDNs that are provided below if they are not already using them.
• us.mm7.sdi.sinch.com(74.117.12.171)
• us8.mm7.sdi.sinch.com(74.117.12.165)
• us8-opr.mm7.sdi.sinch.com(74.117.12.172)
The TLS certificate for the new Sinch Branded FQDNs can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-certificate-For-Sinch-Digital-Interconnect-customers-who/ta-p/11875
Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue client applications must use the equivalent Sinch branded FQDNs.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if new TLS certificate is not added to their certificate store or they do not auto-accept new certificates.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted on Aug 10, 2023 - 10:17 UTC
Mblox OIDS and BLDC - Sunset Notice
Nov 1, 2023 00:00-01:00 UTC
Dear Valued Sinch Client,
We are writing to inform you of important changes tied to accessibility of some legacy services offered.
Sinch will be sunsetting the mBlox OIDS Lookup and mBlox Blacklisting Data to Client(BLDC) services that were carry-over products from the acquisition of mBlox Inc.
All clients using the mBlox OIDS Lookup Service have been generated a Sinch NPLU or RTLU Lookup Account. If you've not received these details, please reach out to your dedicated account manager or email accountmanager@sinch.com for more information.
All clients using the mBlox BLDC Service should have received a Sinch US Deactivation File Service account as a replacement. If you do not have these details, please reach out to your dedicated account manager or email accountmanager@sinch.com for more information.
API Endpoints being Sunset:
soap.mblox.com(52.9.207.233)
download.mblox.com(52.9.207.233)
Effective Date: November 1st, 2023
Our promise to you is to always provide timely and relevant information. We are here to help, we are partners in success! Still have questions? Please contact your dedicated Sinch Account Manager or email accountmanager@sinch.com for more information.
Best regards,
Sinch America, Inc.
Posted on Jul 28, 2023 - 17:02 UTC
We are writing to inform you of important changes tied to accessibility of some legacy services offered.
Sinch will be sunsetting the mBlox OIDS Lookup and mBlox Blacklisting Data to Client(BLDC) services that were carry-over products from the acquisition of mBlox Inc.
All clients using the mBlox OIDS Lookup Service have been generated a Sinch NPLU or RTLU Lookup Account. If you've not received these details, please reach out to your dedicated account manager or email accountmanager@sinch.com for more information.
All clients using the mBlox BLDC Service should have received a Sinch US Deactivation File Service account as a replacement. If you do not have these details, please reach out to your dedicated account manager or email accountmanager@sinch.com for more information.
API Endpoints being Sunset:
soap.mblox.com(52.9.207.233)
download.mblox.com(52.9.207.233)
Effective Date: November 1st, 2023
Our promise to you is to always provide timely and relevant information. We are here to help, we are partners in success! Still have questions? Please contact your dedicated Sinch Account Manager or email accountmanager@sinch.com for more information.
Best regards,
Sinch America, Inc.
Posted on Jul 28, 2023 - 17:02 UTC
External Maintenance - AT&T Platform Upgrade
Nov 2, 2023 07:00-08:00 UTC
Dear Sinch Customer,
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-11-02 07:00 UTC
Maintenance end time: 2023-11-02 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 21, 2023 - 06:53 UTC
Throughout September and October AT&T will be performing upgrades and improvements to their core messaging services in preparation for peak season volumes. As a result of this AT&T will re-deploy some Sinch services onto a new, higher capacity AT&T platform.
Though no infrastructural changes will be made on the Sinch platform Sinch will work closely with AT&T to facilitate their network upgrades. The next maintenance window is detailed below:
Maintenance start time: 2023-11-02 07:00 UTC
Maintenance end time: 2023-11-02 08:00 UTC
The new AT&T platform does not yet support binary messaging; please contact us to discuss this or any other aspect of the AT&T platform improvement.
Regards,
Sinch Support
Posted on Sep 21, 2023 - 06:53 UTC