Update - We are writing to inform you that this long-term issue is unfortunately still present, and at the time we have not received any new ETA. This notification will be updated accordingly once we have any new information to add.
Jun 14, 08:08 UTC
Update - We are writing to inform you that the delay in traffic towards Telenor Pakistan is unfortunately not yet resolved. We are constantly requesting details and information from our partner on the work that's being done to fix and resolve the cable cut problem, but at the moment we have not been provided with a new ETA. We are still expecting intermittent delays on a daily basis for this type of traffic. Any new details to this issue will be communicated accordingly.
May 3, 06:44 UTC
Identified - This incident is still ongoing, with intermittent delays occurring daily. The root cause is a combination of multiple factors, but the main point is a cable cut that occurred in February which is expected to be fixed by the end of April. Traffic is currently running on backup routes internally with Telenor but these are not of the same quality causing latency and glitches, and ultimately traffic degradation.
Apr 12, 08:52 UTC
Investigating - We are currently observing delivery issues towards Pakistan - Telenor.

Incident Start Time: 2022-03-23 15:35 UTC

We will update as soon as we have more information.

Mar 23, 16:12 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
SaaS Applications Operational
Contact Pro - AF Operational
Contact Pro - AU Operational
Contact Pro - EU Operational
Contact Pro - NA Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Numbers API ? Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Operational
Login/Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

First window:
Maintenance Start time: 2022-05-05 03:00 UTC
Maintenance End time: 2022-05-05 07:00 UTC

Second window:
Maintenance Start time: 2022-05-12 03:00 UTC
Maintenance End time: 2022-05-12 07:00 UTC

Third window:
Maintenance Start time: 2022-05-19 03:00 UTC
Maintenance End time: 2022-05-19 07:00 UTC

Forth window:
Maintenance Start time: 2022-05-26 03:00 UTC
Maintenance End time: 2022-05-26 07:00 UTC

Impact: Clients may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Posted on Apr 25, 11:37 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 28, 14:20 UTC
Scheduled - Services :: SMS 365
Ref Number :: NA

Start Date and Time(GMT): 2 July 2022 18:00 GMT.
End Date and Time(GMT): 2 July 2022 20:00 GMT.

Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 data center, will be renewed on the 2nd of July ‘22 at 18:00 GMT.

• opr-pp.sapmobileservices.com
• opr-eu2.sapdigitalinterconnect.com
• opr-pi.sapmobileservices.com
• opr-eu2-vpn.sapdigitalinterconnect.com

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218

2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219

3. The downloaded TLS certificate must be added to your certificate store before the 2nd of July 22, 18:00 GMT.

4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Jun 24, 04:38 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-9920

Start Date and Time (GMT):: 02 July 2022 18:00 Hrs.
End Date and Time (GMT):: 02 July 2022 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Users may unable to access
Extranet: Not Impacted

Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager unable to access during planned window , we recommend our customers' to scheduled their campaigns either prior or after the maintenance window.
All campaign messages sent during the maintenance window would be queued and delivered with delay.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted on Jun 30, 09:28 UTC
Services :: SMS 365
Ref Number :: NA

Start Date and Time(GMT): 02 July 2022 18:00
End Date and Time(GMT): 02 July 2022 20:00

Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 Data Center, will be renewed on the 2nd of July ‘22 at 18:00 GMT.

1. smpp-eu2.sapdigitalinterconnect.com
2. smpp-pp.sapmobileservices.com
3. smss-eu2.sapdigitalinterconnect.com

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218

2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219

3. The downloaded TLS certificate must be added to your certificate store before the 2nd of July ‘22, 18:00 GMT.

4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Jun 23, 09:37 UTC
3rd Party Maintenance

Services :: DI SMS 365(iSMS)
Ref Number :: 24133067-1

Start Date and Time (GMT):: 03 July 2022 00:00 Hrs.
End Date and Time (GMT) :: 03 July 2022 07:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted


Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Jun 23, 09:20 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 04 July 2022 22:00 hrs
End Date and Time (GMT) :: 05 July 2022 00:00 hrs

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted on Jun 24, 19:36 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 23820435-1

Start Date and Time (GMT):: 05 July 2022 05:00 Hrs.
End Date and Time (GMT) :: 05 July 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.

During the maintenance, one of our IS DC traffic through MPLS may failover from primary Circuit-ID* to the secondary MPLS circuit** due to which customer connections may experience disconnect and high latency for a brief time.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted on Jun 23, 06:12 UTC
Services :: DI SMS 365
Ref Number :: N/A

Start Date and Time(GMT): 05 July 2022 05:30 Hrs
End Date and Time(GMT): 05 July 2022 07:30 Hrs

Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 and UK4 data centers, will be renewed on the 05 July 2022 at 05:30AM GMT.

1. HTTP Gateway - Delivery Receipts Notifications traffic
2. HTTP Gateway - Mobile Originated (MO) traffic

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 05 July 2022 at 05:30AM GMT .
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Posted on Jul 1, 06:01 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-9888

Start Date and Time (GMT):: 07 July 2022 06:00 Hrs.
End Date and Time (GMT):: 07 July 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 30, 15:51 UTC
Bell CA has scheduled a maintenance.
Impact: Customers may experience delayed traffic to & from Bell CA

Maintenance start time: 2022-07-05 09:00 UTC
Maintenance end time: 2022-07-05 10:00 UTC

Posted on Jul 1, 09:42 UTC
Services :: DI SMS 365
PCR Number :: PCRSDI-9896

Start Date and Time (GMT):: 06 July 2022 06:00 Hrs.
End Date and Time (GMT):: 06 July 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications and systems.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 30, 16:33 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 28, 12:56 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 28, 12:54 UTC
Scheduled - Services :: MMS 365 – MM7
Ref Number :: PCRSDI-9918

Start Date and Time(GMT): 07 Jul 2022 06:00
End Date and Time(GMT): 07 Jul 2022 08:00

Description:

The TLS certificate issued to the “sapdigitalinterconnect.com” and used for the following services, will be renewed on the 7th of Jul ‘22 at 06:00 GMT.

1. mm7.sapdigitalinterconnect.com
2. mm7op.sapdigitalinterconnect.com

Customers/partners who use these services are advised to download and import the new TLS certificate into their certificate stores, as per the instructions below to prevent any traffic disruption.

1.The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link
-> https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219

2.The downloaded TLS certificate must be added to your certificate store before the 7th of Jul ‘22 at 06:00 GMT.

3.Do not remove the existing certificate for the “sapdigitalinterconnect.com” domain until we have notified you that we have deployed the new certificate.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com

Jun 22, 17:27 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-9889

Start Date and Time (GMT):: 07 July 2022 06:00 Hrs.
End Date and Time (GMT):: 07 July 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted on Jun 30, 16:36 UTC
3rd Party Maintenance

Services :: DI SMS 365(iSMS)
Ref Number :: 24176752-1

Start Date and Time (GMT):: 07 July 2022 16:00 Hrs.
End Date and Time (GMT) :: 07 July 2022 22:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted


Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade which will mitigate an existing defect in the current software version and prevent future network outages.
During the maintenance, traffic through MPLS may failover to the secondary link due to which customer connections may experience disconnect and high latency for a brief time.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Jun 30, 17:29 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Jul 1, 2022
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI MMS 365 - MM4
Ref Number :: 24098891

Start Date and Time (GMT):: 1 July 2022 01:00 Hrs.
End Date and Time (GMT) :: 1 July 2022 11:00 Hrs.


Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is for fiber repair work.


Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit** in the US2 location and primary MPLS Circuit * is not going to impact due to this maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 30, 23:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 24098891

Start Date and Time (GMT):: 1 July 2022 01:00 Hrs.
End Date and Time (GMT) :: 1 July 2022 11:00 Hrs.


Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is for fiber repair work.


Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit** in the US2 location and primary MPLS Circuit * is not going to impact due to this maintenance.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 30, 23:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI MMS 365 - MM7
Ref Number :: 24098891

Start Date and Time (GMT):: 1 July 2022 01:00 Hrs.
End Date and Time (GMT) :: 1 July 2022 11:00 Hrs.


Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is for fiber repair work.


Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit** in the US2 location and primary MPLS Circuit * is not going to impact due to this maintenance.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com

Jun 30, 23:33 UTC
Resolved - No issues has been observed since the last update. This incident will now be closed.
Jul 1, 09:10 UTC
Monitoring - The issue impacting tickets.sinch.com has been resolved. We are currently monitoring the stability and performance of the platform.
Jul 1, 08:38 UTC
Investigating - We are currently experiencing issues with our ticketing system tickets.sinch.com

Impact: Clients may experience delayed responses when contacting Sinch Customer Support

Jul 1, 08:05 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-07-01 02:38 UTC
Incident End Time: 2022-07-01 07:36 UTC

Jul 1, 07:51 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - GrameenPhone

Incident Start Time: 2022-07-01 02:38 UTC

We will update as soon as we have more information.

Jul 1, 04:11 UTC
Resolved - This incident is resolved.

Incident start time: 2022-06-30 23:27 UTC
Incident end time: 2022-07-01 01:05 UTC

Jul 1, 03:22 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing MT delivery issues towards the Turkcell network in Turkey.

Impact: Clients may experience delayed or failed MT traffic towards Turkey Turkcell.

Incident start time: 2022-06-30 23:27 UTC

Jul 1, 00:28 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 30 June 2022 22:00 hrs
End Date and Time (GMT) :: 01 July 2022 00:00 hrs

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 24, 19:34 UTC
Jun 30, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-30 13:54 UTC
Incident End Time: 2022-06-30 15:09 UTC

Jun 30, 19:15 UTC
Investigating - We are currently observing delivery issues towards Germany - O2 & E-Plus.

Incident Start Time: 2022-06-30 13:54 UTC

Impact: Clients may experience delayed delivery receipts.

We will update as soon as we have more information.

Jun 30, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS BR1. The maintenance is performed in order to apply security patches.

Maintenance window: 30th of June 13:00 - 15:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- br.sms.api.sinch.com (BR)
- br1.sms.api.sinch.com (BR)


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jun 9, 12:46 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS AU1 and IN1. The maintenance is performed in order to apply security patches.

Maintenance window: 30th of June 13:00 - 15:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- au.sms.api.sinch.com (AU)
- au1.sms.api.sinch.com (AU)
- in-a.sms.api.sinch.com (IN)
- in-ga.sms.api.sinch.com (IN)
- in-t.sms.api.sinch.com (IN)


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jun 9, 12:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 UTC
Scheduled - Migration Notification
Services :: DI SMS 365

Start Date and Time (GMT):: 19 May 2022 13:00 Hrs.
End Date and Time (GMT):: 30 June 2022 14:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for Tier 2 / Tier 3 US operator networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

May 13, 08:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 23883489-1

Start Date and Time (GMT):: 30 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 30 June 2022 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade our network devices to the latest firmware as recommended by our vendor.

This maintenance will impact one of the livelink customer circuit which connects one of our IS DC private WAN backbone [MPLS] with livelink’s customer network. Since there is a redundant circuit, customers who are connecting from SDI platform via livelink may experience packet loss and high latency during the traffic failover.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 23, 05:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS US1. The maintenance is performed in order to apply security patches.

Maintenance window: 30th of June 06:00 - 09:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- us1.sms.api.sinch.com (US)

Alternate REST API gateway:

- us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jun 9, 12:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS EU1. The maintenance is performed in order to apply security patches.

Maintenance window: 30th of June 06:00 - 08:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- eu.sms.api.sinch.com (EU)
- eu1.sms.api.sinch.com (EU)


We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jun 9, 12:19 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-30 02:19 UTC
Incident End Time: 2022-06-30 05:27 UTC

Jun 30, 07:55 UTC
Investigating - We are currently observing delivery issues towards France - NRJ Mobile

Incident Start Time: 2022-06-30 02:19 UTC

Impact: Clients may observe delayed or failed messages to NRJ France.

We will update as soon as we have more information.

Jun 30, 03:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 07:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 UTC
Scheduled - Services :: SMS 365
Ref Number :: PCRSDI-9875

Start Date and Time(GMT): 30 June 2022 07:00
End Date and Time(GMT): 30 June 2022 09:00

Description:

Customers will need to authenticate using the updated certificates for sapdigitalinterconnect.com
Customers who use this service are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link. ( https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219)
2. The downloaded TLS certificate must be added to your certificate store before the 30th of June 2022, 07:00 GMT.


Impact:

The SSL/TLS certificates for sapdigitalinterconnect.com will be expiring in July 2022 and need to be updated, to prevent a loss of connectivity.


If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Jun 14, 21:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2022-06-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Jun 9, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:00 UTC
Scheduled - Services :: DI MMX 365
Ref Number :: 23273121-1

Start Date and Time (GMT):: 30 June 2022 00:00 Hrs.
End Date and Time (GMT) :: 30 June 2022 05:00 Hrs.

Impact:
No external traffic impact is expected. This maintenance may impact the secondary MPLS circuit* in the Datacentre where the MMX service is hosted and primary MPLS Circuit ** is not going to impact due to this maintenance. No production traffic is expected to be impacted .

Description:
Our partner has informed us about the planned maintenance operations in Software upgrade , to increase the performance level in MMX services.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 27, 17:16 UTC
Resolved - MM7 queues built within our platform were due to high traffic and have cleared now.
Traffic is now processing normally. We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 29 June 2022 15:15 Hrs.
Incident End Date & Time (GMT) : 30 June 2022 00:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 30, 00:54 UTC
Update - NOC team is continuously monitoring on the queues.

Team will update with further improvements.

Jun 29, 17:15 UTC
Investigating - Ticket Number :: MNOC-40889
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 29 June 2022 15:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 29, 15:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:03 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 29 June 2022 22:00 hrs
End Date and Time (GMT) :: 30 June 2022 00:00 hrs

Impact
Mobile Terminating (MT) Traffic: Potential Delay in Delivery
Mobile Originated (MO) Traffic: Potential Delay in Delivery
DR Notification: Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of our partners has advertised of conducting a technical maintenance during the period indicated that multiple networks in following countries:
Benin
Cameroon
Congo
CI
Eswatini
Ghana
(Areeba Guinea)
(Spacetel Guinee-Bissau)
Nigeria
Rwanda
South africa
South Sudan
Sudan
Uganda
Zambia

• Some of our customers might face Delivery degradation with inconsistent delivery times for the traffic terminating into multiple MTN networks.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 24, 19:32 UTC
Jun 29, 2022
Resolved - Dear Clients,
The issues stands resolved and traffic on our platform is processing normally.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 29 June 2022 18:10 Hrs.
Incident End Date & Time (GMT) : 29 June 2022 22:35 Hrs.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 29, 23:04 UTC
Investigating - Ticket Number :: MNOC-40893
Service:: SMSx

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery of MT & DLR messages.
• Some of our customers may observe potential delay in delivery of MT & DLR messages.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 29 June 2022 18:10 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 29, 18:32 UTC
Resolved - This incident has been resolved.

No e-mails were lost during this incident, but a small number of customers may have experienced delayed responses from Sinch Support.

Jun 29, 22:46 UTC
Investigating - Dear Client,

We are currently experiencing issues with our ticketing system.

Impact: Responses or acknowledgments may not be received or get delayed.

We are investigating and will update you as soon there is more information available. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Jun 29, 21:29 UTC
Resolved - Dear Clients,
Traffic has already failed over to the redundant site, so we no longer have any impact and we are working with our partners to bring up both the redundant sites, meanwhile there will be no traffic impact and we will notify you once both sites are up

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 29 June 2022 16:10 Hrs.
Incident End Date & Time (GMT) : 29 June 2022 17:45 Hrs.


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 29, 17:58 UTC
Investigating - Ticket Number :: MNOC-40893
Service:: SMSx

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery of MT & DLR messages.
• Some of our customers may observe potential delay in delivery of MT & DLR messages.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 29 June 2022 16:10 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 29, 16:44 UTC
Resolved - No latency has been observed since the last update, this incident will now be closed.
Jun 29, 14:10 UTC
Monitoring - The increased latency has been mitigated, we are currently monitoring the API performance.
Jun 29, 13:39 UTC
Investigating - We are currently observing increased latency towards our EU REST endpoint, https://eu.sms.api.sinch.com. This is under investigation by our engineers.

Incident start time: 2022-06-29 12:00 UTC
Impact: Clients may experience higher response times in calling our EU REST API.

Jun 29, 13:17 UTC
Completed - The scheduled maintenance has been completed.
Jun 29, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-9897

Start Date and Time (GMT):: 29 June 2022 06:00 Hrs.
End Date and Time (GMT):: 29 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 27, 14:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 29, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:05 UTC
Scheduled - Services :: DI SMS 365

Start Date and Time (GMT):: 29 June 2022 08:00 Hrs.
End Date and Time (GMT):: 29 June 2022 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating traffic destined for Xfera Moviles(YOIGO) Spain to common outbound and inbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 29, 08:02 UTC
Resolved - This incident has been resolved.
Jun 29, 00:54 UTC
Update - MM7 queues built within our platform are gradually decreasing..
We will continue to monitor and update on further improvements.

Jun 29, 00:29 UTC
Update - MM7 queues built within our platform are gradually decreasing..
We will continue to monitor and update on further improvements.

Jun 28, 22:15 UTC
Investigating - Ticket Number :: MNOC-40857
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 June 2022 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 28, 18:13 UTC
Jun 28, 2022
Completed - The scheduled maintenance has been completed.
Jun 28, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 10:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS US7. The maintenance is performed in order to apply security patches.

Maintenance window: 28th of June 10:00 - 11:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- us7.sms.api.sinch.com (US)

Alternate REST API gateway:

- us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jun 9, 12:14 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2022-06-28 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

May 30, 13:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 09:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9828

Start Date and Time (GMT):: 28 June 2022 06:00 Hrs.
End Date and Time (GMT):: 28 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 3, 00:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 07:00 UTC
Scheduled - Dear Client,

We have a scheduled maintenance on our REST API in XMS US4 & CA1. The maintenance is performed in order to apply security patches.

Maintenance window: 28th of June 07:00 - 09:00 UTC.

Impact: Clients connecting to the REST API gateways below will intermittently experience HTTP 50x Server Errors during the maintenance window:

- ca.sms.api.sinch.com (Canada)
- us4-1.sms.api.sinch.com (US)
- us4-2.sms.api.sinch.com (US)

Alternate REST API gateway:

- us.sms.api.sinch.com (US)

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Jun 9, 12:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2022-06-28 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp

May 30, 13:29 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 03:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 28 June 2022 03:00 Hrs.
End Date and Time (GMT) :: 28 June 2022 07:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Description:
Radiomovil Dipsa (TELCEL) in Mexico has advertised of conducting a planned maintenance work on their platform.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 23, 01:20 UTC
Completed - The scheduled maintenance has rolled back. We will update further regarding new date and time.
sorry for the inconvenience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.

Jun 28, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 05:30 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: DTM-54
PCR Number :: PCRSDI-9900

Start Date and Time(GMT): 28 June 2022 05:30 Hrs
End Date and Time(GMT): 28 June 2022 07:30 Hrs

Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 and UK4 data centers, will be renewed on the 27th of June ’22 at 5:30 AM GMT.

1. HTTP Gateway - Delivery Receipts Notifications traffic
2. HTTP Gateway - Mobile Originated (MO) traffic

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 27th of June ’22 at 5:30 AM GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Jun 27, 06:45 UTC
Jun 27, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-27 12:40 UTC
Incident End Time: 2022-06-27 14:20 UTC

Jun 27, 16:07 UTC
Investigating - We are currently observing delivery issues towards Canada - Bell

Incident Start Time: 2022-06-27 12:40 UTC

Impact: Clients may experience failed or delayed traffic towards Bell Canada.

We will update as soon as we have more information.

Jun 27, 12:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 27, 07:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 06:01 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-9871

Start Date and Time (GMT):: 27 June 2022 06:00 Hrs.
End Date and Time (GMT):: 27 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 13, 19:05 UTC
Completed - The scheduled maintenance is rolled back. We will update further on the new date and time.
Jun 27, 06:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 05:30 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: DTM-54

Start Date and Time(GMT): 27 June 2022 05:30 Hrs
End Date and Time(GMT): 27 June 2022 07:30 Hrs

Description:
The TLS certificates issued to the “sapmobileservices.com” and “sapdigitalinterconnect.com” domains, used for the following services hosted in our FR1 and UK4 data centers, will be renewed on the 27th of June ’22 at 5:30 AM GMT.

1. HTTP Gateway - Delivery Receipts Notifications traffic
2. HTTP Gateway - Mobile Originated (MO) traffic

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
2. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link.
https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
3. The downloaded TLS certificate must be added to your certificate store before the 27th of June ’22 at 5:30 AM GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

Jun 9, 08:45 UTC
Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT): :26 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 26 June 2022 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on their entire network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 25, 01:06 UTC
Resolved - Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery and connectivity issue with one of our partners in Singapore.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 25 June 2022 19:20 Hrs.
Incident End Date & Time (GMT) : 26 June 2022 01:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 26, 02:38 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in Singapore.
• Some of our customers may observe potential delay in delivery of MO , MT and DLR traffic towards Singapore.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 25 June 2022 19:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 25, 21:25 UTC
Resolved - Ticket Number :: MNOC-40797
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 June 2022 16:06 Hrs.
Incident End Date & Time (GMT) : 26 June 2022 02:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 26, 02:20 UTC
Identified - The queues are gradually decreasing and we will update on further improvements.
Jun 26, 01:12 UTC
Investigating - Ticket Number :: MNOC-40797
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 June 2022 16:06 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 25, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 00:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 22:00 UTC
Scheduled - Scheduled Services :: DI E-Mail 365
PCR Number :: PCRSDI-9880

Scheduled Date ::
Start Date and Time (GMT):: 25 June 2022 22:00 Hrs.
End Date and Time (GMT):: 26 June 2022 02:00 Hrs.

Impact ::
Email Traffic:: The first 2 hour will be a service outage and the next 2 hours will be degraded performance in services.

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.

Email 365 feature release list::
The current release has log4j enhancements with log4j security fixes.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 14, 16:23 UTC
Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 19:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 18:00 UTC
Scheduled - Services :: SMS 365
Ref Number :: NA

Start Date and Time(GMT): 25 Jun 2022 18:00
End Date and Time(GMT): 25 Jun 2022 20:00

Description:

The TLS certificates issued to the “sapdigitalinterconnect.com” and “sapmobileservices.com” domain, used for the following services hosted in our FR1 and UK4 data center, will be renewed on the 25-Jun-22 at 18:00 GMT.

1. sms-eu2.sapdigitalinterconnect.com
2. sms-pp.sapmobileservices.com
3. sms-sgp.sapmobileservices.com
4. sms2w-eu2.sapdigitalinterconnect.com
5. sms2w-pp.sapmobileservices.com
6. sms-eu2-vpn.sapdigitalinterconnect.com
7. sms-eu2-mpls.sapdigitalinterconnect.com
8. sms-pi.sapmobileservices.com
9. sms-eu3.sapdigitalinterconnect.com
10. sms-eu3-vpn.sapdigitalinterconnect.com
11. sms-eu3-mpls.sapdigitalinterconnect.com

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link - https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
2. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link - https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
3. The downloaded TLS certificate must be added to your certificate store before the 25th of Jun 2022, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.

May 17, 12:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 UTC
Scheduled - Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 25 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 25 June 2022 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
AT&T Mexico has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on their entire network.
Some of our customers might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 24, 05:29 UTC
Resolved - Description ::
Our Support team has fixed the issue, Traffic has back to normal.
Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 June 2022 03:40 Hrs.
Incident End Date & Time (GMT) : 25 June 2022 06:20 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 25, 06:43 UTC
Update - Description ::
Support team is working on the issue to fix it,
Customers may observe Potential Delay in delivery of MO, MT and DLR message,

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 25, 06:17 UTC
Update - We are continuing to investigate this issue.
Jun 25, 04:59 UTC
Investigating - Ticket Number :: MNOC-40786
Services:: DI SMS 365

Description ::
Our internal monitoring has alerted to an incident,
Customers may observe Potential Delay in delivery of MO, MT and DLR message,
Support team is working on the issue to fix it.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 June 2022 03:40Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 25, 04:16 UTC
Resolved - MM7 queues built within our platform were due to high traffic and have processed completely.
This incident is resolved. We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 June 2022 15:20 Hrs.
Incident End Date & Time (GMT) : 25 June 2022 00:00Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 25, 00:56 UTC
Investigating - Ticket Number :: MNOC-40772
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 June 2022 15:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 24, 15:53 UTC
Jun 24, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-24 13:58 UTC
Incident End Time: 2022-06-24 16:00 UTC

Jun 24, 17:27 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - Robi.

Incident Start Time: 2022-06-24 13:58 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Jun 24, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI Live Link 365
Ref Number :: 23883694-1

Start Date and Time (GMT):: 24 June 2021 05:00 Hrs.
End Date and Time (GMT) :: 24 June 2021 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers has scheduled a planned maintenance as part of a large-scale project to upgrade code on their IP platform. The upgrade will mitigate an existing defect in the current software version and prevent future network outages.

This maintenance will impact the PayPal circuit* which connects the US2 private WAN backbone [MPLS] with PayPal’s network. Since there is a redundant circuit** PayPal may experience packet loss and high latency during the traffic failover.
For US2 Datacenter MPLS maintenance no external traffic impact is expected. This maintenance may impact the secondary MPLS circuit* in the US2 Datacenter location and primary MPLS Circuit ** is not going to impact due to this maintenance .No production traffic is expected to be impacted.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 20, 07:50 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 23883694-1

Start Date and Time (GMT):: 24 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 24 June 2022 11:00 Hrs.


Description:
One of our 3rd party providers will perform maintenance within their network. This maintenance is to upgrade code on the IP platform.


Impact:
This maintenance may affect the secondary MPLS circuit* in the data center, where we have MMS transcoding nodes, but it will not affect the primary MPLS circuit**. If you are an MMX customer using the Sinch MMS transcoding service, you may experience packet loss and high latency during the traffic failover. No production traffic is expected to be impacted for other MMX customers.

This maintenance will also impact the livelink customer circuit* which connects the US2 private WAN backbone [MPLS] with livelink customer network. Since there is a redundant circuit** livelink customer may experience packet loss and high latency during the traffic failover.


If you have any questions or concerns regarding livelink, please send an email to essupport.digitalinterconnect@sinch.com.

If you experience any issues w.r.t MMX during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 17, 14:46 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-23 22:53 UTC
Incident End Time: 2022-06-24 02:05 UTC

Jun 24, 03:26 UTC
Investigating - We are currently observing delivery issues towards Canada - Telecom Videotron.

Incident Start Time: 2022-06-23 22:53 UTC

We will update as soon as we have more information.

Jun 24, 00:49 UTC
Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: #2554

Start Date and Time (GMT):: 23 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 23 June 2022 09:30 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network.
Some of our customers might face delay/degradation in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 16, 05:39 UTC
Resolved - We are writing to inform you that queues have been cleared and traffic is back to normal.

Incident Start Date & Time (GMT) : 22 June 2022 16:30 Hrs.
Incident End Date & Time (GMT) : 23 June 2022 04:30 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com

Jun 23, 09:17 UTC
Identified - MM7 queues built within our platform are due to high traffic and are gradually decreasing.
We will continue to monitor and update on further improvements.

Jun 23, 01:03 UTC
Investigating - Ticket Number :: MNOC-40712
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 June 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 22, 17:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 08:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9827

Start Date and Time (GMT):: 23 June 2022 06:00 Hrs.
End Date and Time (GMT):: 23 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 2, 23:57 UTC
Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 17:09 UTC
Monitoring - As the French summer sale starts today, we are seeing increased marketing volumes towards all networks in France.
This may cause delays over our GW336/France Marketing products during the day.

Jun 22, 08:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API "Apps" and Channel Adapters

Maintenance window: 2022-06-22 10:00 UTC to 12:30 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued and sent.

This specific release might have inconsistencies or timeouts during the maintenance for requests to get or list messages (https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_GetMessage and https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_ListMessages respectively).

Affected endpoint: us.conversation.api.sinch.com

May 30, 13:34 UTC
Resolved - UPDATE

Description ::
We are writing to inform you that the issues have been resolved and traffic is back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 June 2022 09:00Hrs.
Incident end Date & Time (GMT) : 22 June 2022 11:00Hrs.


If you have any questions or concerns regarding livelink, please send an email to essupport.digitalinterconnect@sinch.com.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 22, 11:07 UTC
Update - UPDATE

Description ::

Customers who are connected through LiveLink may also observe delay in delivery of MO,MT and DLR traffic.

Our internal monitoring has alerted to an incident,
Customers may observe Potential Delay in delivery of MO, MT and DLR message,
Support team is working on the issue to fix it.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 June 2022 09:00Hrs.

If you have any questions or concerns regarding livelink, please send an email to essupport.digitalinterconnect@sinch.com.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 22, 09:55 UTC
Investigating - Ticket Number :: MNOC-40704
Services:: DI SMS 365

Description ::
Our internal monitoring has alerted to an incident,
Customers may observe Potential Delay in delivery of MO, MT and DLR message,
Support team is working on the issue to fix it.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 June 2022 09:00Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Jun 22, 09:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI Live Link 365
Ref Number :: 23884247-1

Start Date and Time (GMT):: 22 June 2021 04:00 Hrs.
End Date and Time (GMT) :: 22 June 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers has scheduled a planned maintenance as part of a large-scale project to upgrade code on their IP platform. The upgrade will mitigate an existing defect in the current software version and prevent future network outages.

This maintenance will impact the PayPal Ashburn circuit* which connects the US4 private WAN backbone [MPLS] with PayPal’s network. Since there is a redundant circuit** PayPal may experience packet loss and high latency during the traffic failover.
And also this will impact our US4 Primary MPLS Circuit* , redundant circuits** will not be impacted , due to which no production traffic impact is expected. During the activity traffic will failover to the redundant links and expected impact is loss of redundancy.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 20, 07:44 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 07:30 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2022-06-22 07:30 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued and sent.

This specific release might have inconsistences or timeouts during the maintenance for requests to get or list messages (https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_GetMessage and https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_ListMessages respectively)

Affected endpoint: eu.conversation.api.sinch.com

May 30, 13:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 09:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-9869

Start Date and Time (GMT):: 22 June 2022 06:00 Hrs.
End Date and Time (GMT):: 22 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 13, 18:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: #2553

Start Date and Time (GMT):: 22 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 22 June 2022 09:30 Hrs.

Impact:
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of the tier 3 operator in United States has advertised of conducting a Network Infrastructure Hardware Maintenance work. During the maintenance window partner engineers will perform a technical maintenance work on their entire network.
Some of our customers might face delay/degradation in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 16, 05:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI E-MAIL 365
Ref Number :: NA

Start Date and Time (GMT):: 22 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 22 June 2022 09:00 Hrs.

Impact:
Email traffic: No service impact is expected.

Description:
One of our partners has informed us about their planned Software maintenance in their datacenter.
No traffic impact is expected during the planned work.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 10, 04:56 UTC
Resolved - Dear Customers,

Support team has fixed the Issue , no longer problem in accessing Report manger.

Incident Start Date & Time (GMT) : 21 June 18:20 Hrs.
Incident End Date & Time (GMT) : 22 June 06:50 Hrs.

If you experience any issues during this incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 22, 08:32 UTC
Investigating - Dear Customers,

Unified Platform Report Manager may experience intermittency in login and availability due to a suspected upstream service provider delivery network outage. We are investigating this with the service provider and would update you as soon as we make progress.

Incident Start Date & Time (GMT) : 21 June 18:20 Hrs.

If you experience any issues during this incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 22, 04:03 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-22 04:46 UTC
Incident End Time: 2022-06-22 06:12 UTC

Jun 22, 07:16 UTC
Investigating - We are currently observing delivery issues towards New Zealand - 2Degrees

Incident Start Time: 2022-06-22 04:46 UTC

We will update as soon as we have more information.

Jun 22, 04:57 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-20 12:00 UTC
Incident End Time: 2022-06-21 14:00 UTC

Jun 22, 07:01 UTC
Investigating - We are currently observing delivery issues towards Mexico - Telefonica.

Incident Start Time: 2022-06-20 12:00 UTC

We will update as soon as we have more information.

Jun 20, 14:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 UTC
Scheduled - Dear Customer,

We are writing to inform you that we have scheduled a service maintenance window on our Verification flashcall and Calling Services on EU-Central-1 at the times specified below.

Start Time: 2022-06-22 06:00 UTC
End Time: 2022-06-22 07:00 UTC

Impact: Traffic disruption may occur between 5 to 10 minutes during this maintenance window for the Verification flashcall and Calling services on EU-Central-1, including in-App calling

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com.

Jun 21, 09:50 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-22 01:10 UTC
Restoration Time: 2022-06-22 02:40 UTC

Jun 22, 04:10 UTC
Update - We are continuing to investigate this issue.
Jun 22, 02:10 UTC
Investigating - We are currently observing delivery issues towards New Zealand - 2Degrees.

Incident Start Time: 2022-06-22 01:10 UTC

We will update as soon as we have more information.

Jun 22, 02:05 UTC
Resolved - We are writing to inform you that queues have been cleared and traffic is back to normal.

Incident Start Date & Time (GMT) : 21 June 2022 22:00 Hrs
Incident End Date & Time (GMT) : 22 June 2022 03:00 Hrs

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com

Jun 22, 03:26 UTC
Investigating - Ticket Number :: MNOC-40690
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21 June 2022 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 21, 23:45 UTC
Jun 21, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-21 05:45 UTC
Restoration Time: 2022-06-21 09:24 UTC

Jun 21, 10:04 UTC
Investigating - We are currently observing delivery issues towards New Zealand - 2Degrees.

Incident Start Time: 2022-06-21 05:45 UTC

We will update as soon as we have more information.

Jun 21, 06:21 UTC
Completed - The scheduled maintenance has been completed.
Jun 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI Live Link 365
Ref Number :: 23884174-1

Start Date and Time (GMT):: 21 June 2021 04:00 Hrs.
End Date and Time (GMT) :: 21 June 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
One of our 3rd party providers has scheduled a planned maintenance as part of a large-scale project to upgrade code on their IP platform. The upgrade will mitigate an existing defect in the current software version and prevent future network outages.

This maintenance will impact the PayPal Ashburn circuit* which connects the US4 private WAN backbone [MPLS] with PayPal’s network. Since there is a redundant circuit** PayPal may experience packet loss and high latency during the traffic failover.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 20, 07:38 UTC
Completed - The scheduled maintenance has been completed.
Jun 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 08:01 UTC
Scheduled - Services :: DI SMS 365

Start Date and Time (GMT):: 21 June 2022 08:00 Hrs.
End Date and Time (GMT):: 21 June 2022 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No expected impact
Mobile Originated (MO) Traffic: No expected impact
DR Notification: No expected impact

Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating traffic destined for Mexico to common outbound and inbound connections.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 21, 05:21 UTC
Completed - The scheduled maintenance has been completed.
Jun 21, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:02 UTC
Scheduled - Services :: DI SMS 365 (SMSx)
PCR Number :: PSD-9826

Start Date and Time (GMT):: 21 June 2022 06:00 Hrs.
End Date and Time (GMT):: 21 June 2022 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Jun 2, 23:54 UTC
Jun 20, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-15 02:17 UTC
Incident End Time: 2022-06-17 06:00 UTC

Jun 20, 20:54 UTC
Investigating - We are currently observing delivery issues towards Phillipines- Globe Telecom.

Incident Start Time: 2022-06-15 02:17 UTC
Impact: Clients may experience failed or delayed MTs and delivery receipts for their traffic.

The issue is under investigation.

We will update as soon as we have more information.

Jun 15, 02:48 UTC
Resolved - This incident has been resolved.
Jun 20, 20:53 UTC
Monitoring - The carrier has confirmed the issue on their network has been mitigated. We are actively monitoring and will update upon resolution or further degradation.

Incident Start Time: 2022-06-20 08:21 UTC
Restoration Time: 2022-06-20 13:00 UTC

Jun 20, 14:22 UTC
Investigating - We are currently observing delivery issues towards New Zealand - 2Degrees

Incident Start Time: 2022-06-20 08:21 UTC

We will update as soon as we have more information.

Jun 20, 08:47 UTC
Resolved - We no longer observe connectivity issue towards one of our partner in United States. Traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted

Incident Start Date & Time (GMT) : 20-June-2022 14:25 Hrs.
Incident End Date & Time (GMT) : 20-June-2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 20, 15:34 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue towards one of our partner in United States.
• Some of our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working with high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Queueing at carrier end.
Mobile Originated (MO) Traffic: Queueing at carrier end.
DR Notification : Queueing at carrier end.

Incident Start Date & Time (GMT) : 20-June-2022 14:25 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 20, 15:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: CHG000007541402

Start Date and Time (GMT):: 20 June 2022 05:00 Hrs.
End Date and Time (GMT) :: 20 June 2022 11:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:
• One of the Tier 3 operator in United States has advertised of conducting a technical maintenance during the period.

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If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Jun 17, 17:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 03:43 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 23:19 UTC
Scheduled - Dear Client,



We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2022-06-20 05:00 UTC
End Time: 2022-06-20 11:00 UTC

Impact: Clients may experience increased MO/MT SMS and MMS latency during the maintenance window.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Jun 10, 19:51 UTC
Resolved - This incident has been resolved.
Jun 20, 00:58 UTC
Update - MM7 queues in our platform were due to high traffic and are getting processed. We are monitoring the queues closely.
Jun 19, 23:35 UTC
Investigating - Ticket Number :: MNOC-40635
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 June 2022 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 19, 19:40 UTC
Jun 19, 2022
Resolved - This incident has been resolved.

Incident Start Time: 2022-06-19 14:00 UTC
Incident End Time: 2022-06-19 16:10 UTC

Jun 19, 20:50 UTC
Investigating - We are currently observing delivery issues towards Bangladesh - Robi.

Incident Start Time: 2022-06-19 14:00 UTC

We will update as soon as we have more information.

Jun 19, 15:44 UTC
Jun 18, 2022
Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 18:00 UTC
Scheduled - Services :: DI SMS 365
PCR Number :: PCRSDI-9845

Start Date and Time (GMT):: 18 June 2022 18:00Hrs.
End Date and Time (GMT):: 18 June 2022 22:00Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Not Impacted
Message Manager: Users may unable to access
Extranet: Not Impacted

Description:
A scheduled application maintenance would be executed during the advertised maintenance window. Message Manager unable to access during planned window , we recommend our customers' to scheduled their campaigns either prior or after the maintenance window.
All campaign messages sent during the maintenance window would be queued and delivered with delay.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 17, 05:40 UTC
Resolved - MM7 queues in our platform were due to high traffic and have processed completely and hence this incident is resolved.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 June 2022 17:30 Hrs.
Incident End Date & Time (GMT) : 18 June 2022 00:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 18, 00:19 UTC
Investigating - Ticket Number :: MNOC-40599
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 June 2022 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 17, 18:01 UTC
Jun 17, 2022
Resolved - This incident has been resolved.

Incident Start Time: 17-06-2022 12:00 UTC
Incident End Time: 17-06-2022 13:24 UTC

Jun 17, 13:40 UTC
Update - We are continuing to investigate this issue.
Jun 17, 12:56 UTC
Investigating - We are currently observing delivery issues towards Mexico-Telefonica MX.

Incident Start Time: 17-06-2022 12:00 UTC

Impact: Clients may observe delayed or failed MTs & MOs towards the Telefonica Network-Mexico.

We will update as soon as we have more information.

Jun 17, 12:52 UTC
Resolved - We are writing to inform you that queues have been cleared and traffic is back to normal.

Incident Start Date & Time (GMT) : 14 June 2022 18:00 Hrs.
Incident End Date & Time (GMT) : 17 June 2022 07:50 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com

Jun 17, 07:58 UTC
Update - MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.

Jun 16, 16:35 UTC
Update - MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.

Jun 16, 13:19 UTC
Update - MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.

Jun 16, 11:31 UTC
Update - MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.

Jun 16, 09:53 UTC
Update - MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

Jun 16, 00:58 UTC
Update - MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 15, 16:58 UTC
Update - MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 15, 14:19 UTC
Update - MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 15, 09:16 UTC
Update - MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.

Jun 15, 08:45 UTC
Update - MM7 queues built within our platform are gradually decreasing..
We will continue to monitor and update on further improvements.

Jun 15, 01:03 UTC
Identified - Ticket Number :: MNOC-40514
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 June 2022 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Jun 14, 19:59 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-06-17 01:00 UTC
End Time: 2022-06-17 03:00 UTC
Impact: Clients connecting to the Mblox Legacy Gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

For the following endpoints :
smpp4.mblox.com
xml2.mblox.com
xml6.mblox.com
xml14.mblox.com
xml18.mblox.com

Download Updated wildcard SSL Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Ema17HyHKn5CqSSwMPsujX0BZDszZKbHOtUQ6FuPCR0C0A

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please, contact support@sinch.com should you require further information or assistance.

Jun 13, 15:03 UTC
Resolved - This incident has been resolved.

Incident Start Time: 16-06-2022 23:40 UTC
Incident End Time: 17-06-2022 01:00 UTC

Jun 17, 01:31 UTC
Update - We are continuing to investigate this issue.
Jun 17, 00:54 UTC
Investigating - Dear Client,

We are writing to inform you that we are currently observing delivery issues to the Bell Network, Canada.

Incident Start Time: 16-06-2022 23:40 UTC

Impact: Clients may observe delayed or failed MTs & MOs towards the Bell Network, Canada.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Jun 16, 23:52 UTC