In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 02:30 UTC
Scheduled - We are writing to inform you that AT&T US will be performing planned maintenance at the times specified below:

Start Time: 2020-02-27 02:30 UTC
End Time: 2020-02-27 12:00 UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Connectivity by region Under Maintenance
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Under Maintenance
SMS - US - Toll Free ? Under Maintenance
MMS - US ? Operational
MMS - US - Toll Free ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP Operational
REST Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp Operational
SPAN Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - US - Sprint Feb 27, 06:00-12:00 UTC
We are writing to inform you that Sprint US will be performing planned maintenance at the times specified below:

Start Time: 2020-02-27 06:00 UTC
End Time: 2020-02-27 12:00 UTC

Impact: Customers may see delayed MT/MO traffic towards Sprint US.
Posted on Feb 25, 10:10 UTC
Dear Client,

We are writing to inform you that our Long number provider is conducting a maintenance on their MMS platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-02-27 07:00 UTC
Start Time: 2020-02-27 11:00 UTC

Impact MMS: Clients may experience delayed inbound and outbound MMS messages.

On behalf of our provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 26, 19:08 UTC
Dear Client,

We are writing to inform you that as part of our continuous effort to improve the performance and reliability of our platform, we will be performing scheduled maintenance on the REST API at the times specified below.

Maintenance Window:
Start Time: 2020-02-27 09:00 UTC
End Time: 2020-02-27 14:00 UTC

Type: Scheduled Maintenance

Maintenance: REST API

Impact: There is no impact expected to client MT, DR and MO traffic during the maintenance.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Feb 24, 13:46 UTC
Dear Clients,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our SMSC at the time specified below.

Type: Sinch Maintenance - SMS
Start Time: 2020-02-27 10:00 (UTC)
End Time: 2020-02-27 11:00 (UTC)
Affected Products: GW111/GW111FTEU (US Short Codes)
Impact MT: Clients may experience failed or delayed MT messages when sending via GW111 or GW111FTEU.
Impact MO: No Impact
Impact DLR: Clients may receive failed delivery receipts for messages sent during the change window.

In case you need further information, please contact technical support at support@sinch.com. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Sincerely,
Sinch
Posted on Feb 21, 16:30 UTC
Planned Maintenance - MMS Feb 27, 10:00-12:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a Maintenance on our MMS platform at the time specified below.

Type: Maintenance - MMS
Start Time: 2020-02-27 10:00 UTC
End Time: 2020-02-27 12:00 UTC
Impact: MMS service will be unavailable for 5 minutes during the maintenance window.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted on Feb 21, 15:31 UTC
Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2000-02-29 06:00 UTC
End Time: 2000-02-29 06:45 UTC

Impact MT: Clients may experience delays in MT messages
Impact MO: Clients may experience delays in MO messages

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Feb 25, 22:18 UTC
Scheduled SMSC Maintenance CA1 Mar 4, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our CA1 site.

Type: Scheduled Maintenance
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com (52.60.36.85)
HTTP FQDN: ca1-1.httpsms.api.sinch.com (52.60.36.85)
ENUM: 35.182.119.235
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
Scheduled SMSC Maintenance AU1 Mar 4, 15:00-19:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our AU1 site.

Type: Scheduled Maintenance
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com (13.237.67.114)
HTTP FQDN: au1-1.httpsms.api.sinch.com (13.237.67.114)
ENUM: 13.55.221.217
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox legacy gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-03-05 01:00 UTC
End Time: 2020-03-05 03:00 UTC
Impact: Clients connecting to the Mblox legacy gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

xml3.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 22, 21:10 UTC
Scheduled SMSC Maintenance US2 Mar 5, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our US2 site.

Type: Scheduled Maintenance
Affected site: US2
SMPP FQDN: smpp-us2.clxcommunications.com (52.52.233.116)
HTTP FQDN: http-us2.clxcommunications.com (52.52.233.116)
ENUM FQDN: enum-us2.clxcommunications.com (52.52.232.130)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
Scheduled SMSC Maintenance EU1 Mar 5, 20:00 - Mar 6, 00:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our EU1 site.

Type: Scheduled Maintenance
Affected site: EU1
SMPP FQDN: smpp-eu1.clxcommunications.com (34.248.94.53)
HTTP FQDN: http-eu1.clxcommunications.com (34.248.94.53)
ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
Our Canada Toll-Free number provider has scheduled a maintenance.
Impact: Delays can be expected for MO/MT Toll-Free messages towards Rogers & Telus Canada.
Posted on Jan 9, 16:44 UTC
Scheduled SMSC Maintenance CA2 Mar 9, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our CA2 site.

Type: Scheduled Maintenance
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com (35.182.79.152)
HTTP FQDN: ca1-2.httpsms.api.sinch.com (35.182.79.152)
ENUM: 52.60.94.100
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
Scheduled SMSC Maintenance AU2 Mar 9, 15:00-19:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our AU2 site.

Type: Scheduled Maintenance
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com (3.104.232.22)
HTTP FQDN: au1-2.httpsms.api.sinch.com (3.104.232.22)
ENUM: 13.55.208.92
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-03-10 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Feb 20, 09:23 UTC
Scheduled SMSC Maintenance US3 Mar 10, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our US3 site.

Type: Scheduled Maintenance
Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com (209.95.131.8)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Feb 19, 12:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-03-10 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Feb 20, 09:24 UTC
Scheduled SMSC Maintenance EU3 Mar 10, 20:00 - Mar 11, 00:00 UTC
Update - We apologize for the faulty updates of our maintenance window. We have resolved our issue with our status page. The correct maintenance window is now being displayed. Terribly sorry for any inconveniences caused by this.

The maintenance is planned for the 2020-03-10.
Feb 19, 12:56 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 12:41 UTC
Update - Correction for planned time and date
Mar 10, 20:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled maintenance at our EU3 site.

Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)
Impact MT: Clients may experience MT and DLR delays towards Bangladesh, Cambodia, Egypt, Hong Kong, Ireland, Japan, Kenya, Malaysia, Philippines, Taiwan and Vietnam
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Mar 10, 20:00 UTC
This change is to update the SSL certificates for the QOS-Lite gateway host below on 24th Mar 2020 @ 01:00-03:00 GMT:

xml9.mblox.com:(Certificate XML 9)
xml10.mblox.com:(Certificate XML 10)

Impact:

Clients connecting to the QOS-Lite gateway host via the SSL secure port will be unable to connect if their SSL application is unable to auto accept the updated SSL certificate chain presented to them or did not preload it into their SSL keystores for a seamless SSL certificate switchover.

If you have any questions, please contact us at support@sinch.com
Posted on Feb 10, 09:09 UTC
API Response Time - Connect
Fetching
API Response Time - Full
Fetching
Past Incidents
Feb 27, 2020
Completed - The scheduled maintenance has been completed.
Feb 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 01:03 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox Legacy Gateway Host sms5.mblox.com during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-02-27 01:00 UTC
End Time: 2020-02-27 03:00 UTC
Impact: Clients connecting to the Mblox legacy gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

sms5.mblox.com
Feb 9, 22:40 UTC
Feb 26, 2020
Completed - The scheduled maintenance has been completed.
Feb 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 15:00 UTC
Scheduled - We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-02-26 15:00-15:30 UTC
Affected Site: AU1-1

Window two:
2020-02-26 15:30-16:00 UTC
Affected Site: AU1-2
Feb 5, 08:37 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:31 UTC
Scheduled - We are writing to inform you that AT&T US will be performing planned maintenance at the times specified below:

Start Time: 2020-02-26 02:30 UTC
End Time: 2020-02-26 12:00 UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Feb 22, 00:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 07:00 UTC
Scheduled - Dear Client,



We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.



Type: Scheduled Maintenance

Maintenance: Security Patches

Start Time: 2020-02-26 07:00 UTC

End Time: 2020-02-26 12:00 UTC

Impact: Clients using the Reach platform may experience intermittent loss of service.



We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.



Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,



Sinch
Feb 18, 14:19 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 07:01 UTC
Scheduled - We are writing to inform you that our North American Long Number Provider is conducting maintenance on their platform at the times specified below.

Start Time: 2020-02-26 07:00 UTC
End Time: 2020-02-26 11:00 UTC

Impact MT: Clients may experience delayed long number MTs to US and Canada
Impact MO: Clients may experience delayed long number MOs from US and Canada

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Feb 26, 05:36 UTC
Resolved - Dear Client,

The queues are now cleared and new MT traffic is no longer impacted by any delay.
We are marking this incident as resolved.



Incident Start Time: 2020-02-26 07:00 UTC 

Incident Resolution Time: 2020-02-26 09:15 UTC 

Incident End Time: 2020-02-26 10:40 UTC



We appreciated your patience and apologize for any inconvenience experienced while we were worked with the provider to resolve this issue.



Please contact support@sinch.com should you require further information or assistance.
Feb 26, 10:40 UTC
Monitoring - Dear Client,

The issue have been identified and resolved, however, we are seeing delays for the MT traffic delivery as queued messages are being sent out. We will update you once the queues are cleared.

Incident Start Time: 2020-02-26 07:00 UTC
Incident Resolution Time: 2020-02-26 09:15 UTC
Incident End Time: TBA

Please contact support@sinch.com should you require further information or assistance.
Feb 26, 10:01 UTC
Update - Dear Client,

We are still witnessing delivery issues towards Etisalat Egypt which is impacting
MT traffic.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Feb 26, 09:03 UTC
Investigating - Dear Client,

We are writing to inform you we are currently facing delivery issues towards Etisalat Egypt
We will continue to update you with further information once available.

Incident Start Time: 2020-02-26 07:00 UTC
Incident Resolution Time: TBA
Incident End Time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Feb 26, 08:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:00 UTC
Scheduled - We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-02-26 08:00-08:30 UTC
Affected Site: CA1-1

Window two:
2020-02-26 08:30-09:00 UTC
Affected Site: CA1-2
Feb 5, 08:34 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:01 UTC
Scheduled - We are writing to inform you that our US and Canada Long Number Provider is conducting maintenance on their platform at the times specified below.

Start Time: 2020-02-26 05:00 UTC
End Time: 2020-02-26 07:00 UTC

Impact MT: While it is mentioned that delivery should not be impacted, clients may still experience delayed or rejected MT messages using US Long Numbers.
Impact DLR: Clients may experience outages of delivery reports throughout this maintenance.
Feb 17, 01:04 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2000-02-26 05:00 UTC
End Time: 2000-02-26 05:59 UTC

Impact MT: Clients may experience delays in MT messages
Impact MO: Clients may experience delays in MO messages

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Feb 25, 22:15 UTC
Feb 25, 2020
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-02-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Feb 20, 08:55 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:00 UTC
Scheduled - Dear Clients,

On 2020-02-25, Sinch will be performing a maintenance that will affect Eastlink Canada.

Type: Sinch Maintenance
Start Time: 2020-02-25 10:00 (UTC)
End Time: 2020-02-25 11:00 (UTC)
Affected Products: GW112/GW112FTEU (Canadian Short Codes)
Impact MT: Clients may experience failed or delayed MT messages towards Eastlink Canada.
Impact MO: Clients may experience delayed MO traffic from Eastlink Canada MSISDNs.
Impact DLR: Clients may experience failed or delayed Delivery Notifications from Eastlink Canada.

In case you need further information, please contact technical support at support@sinch.com. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Sincerely,
Sinch
Feb 18, 16:49 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous effort to improve the performance and reliability of our platform, we will be performing scheduled maintenance on the REST API at the times specified below.

Maintenance Window:
Start Time: 2020-02-25 09:00 UTC
End Time: 2020-02-25 10:00 UTC

Type: Scheduled Maintenance

Maintenance: REST API

Impact: There is no impact expected to client MT, DR and MO traffic during the maintenance.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 24, 13:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 08:54 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-02-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Feb 20, 08:54 UTC
Feb 24, 2020
Resolved - We have been monitoring the traffic and delivery is back to normal towards all affected destinations so we are now marking this incident as resolved.

Incident Start Time: 2020-02-24 07:44 UTC
Incident Resolution Time: 2020-02-24 09:43 UTC
Incident End Time: 2020-02-24 13:22 UTC

We appreciated your patience and apologize for any inconvenience experienced while we were worked with the signaling provider to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Feb 24, 12:22 UTC
Monitoring - Adjustments have been made on our provider's end, and all the queued traffic is now delivering, new submitted traffic is currently delivering instantly and we are monitoring the results.

Incident Start Time: 2020-02-24 07:44 UTC
Incident Resolution Time: 2020-02-24 09:43 UTC
Incident End Time: TBA

We will further update with news once available.
Feb 24, 10:18 UTC
Update - We are continuing to investigate this issue.
Feb 24, 08:50 UTC
Update - We are continuing to investigate this issue.
Feb 24, 08:31 UTC
Investigating - Dear Client,

We are writing to inform you we are currently facing issues with our signaling provider towards multiple destinations.

Globe Philippines
Etisalat Egypt
Metfone Cambodia
Maxis Malaysia
Grameenphone Bangladesh

We will continue to update you with further information once available.

Incident Start Time: 2020-02-24 07:44 UTC
Incident Resolution Time: TBA
Incident End Time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the signaling provider to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Feb 24, 08:20 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 01:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:

Start Time: 2020-02-21 05:00 AM UTC
End Time: 2020-02-21 07:59 AM UTC

Impact MT: Potential North America Toll-Free Number SMS and MMS MT delays or failures
Impact MO: Potential North America Toll-Free Number SMS and MMS MO delays or failures
Feb 19, 05:20 UTC
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 09:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our Reach platform at the time specified below.

Type: Maintenance - Reach Platform
Start Time: 2020-02-20 09:00 UTC
End Time: 2020-02-20 12:00 UTC
Impact: Clients may experience failed or delayed messages when submitting to the Reach API.
Clients may not be able to log into the Reach UI(reach.clxnetworks.ca).

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 14, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 UTC
Scheduled - We are writing to inform you that Sprint US will be performing planned maintenance at the times specified below:

Start Time: 2020-02-20 06:00 UTC
End Time: 2020-02-20 09:00 UTC

Impact MT: Clients may experience delayed Short Code SMS MTs towards Sprint
Impact MO: Clients may experience delayed Short Code SMS MOs from Sprint
Feb 19, 21:11 UTC
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:01 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a Maintenance on our MMS platform at the time specified below.

Type: Maintenance - MMS
Start Time: 2020-02-19 10:00 UTC
End Time: 2020-02-19 12:00 UTC
Impact: MMS service will be unavailable for 5 minutes during the maintenance window

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Feb 14, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:01 UTC
Scheduled - We are writing to inform you that the operator U.S. Cellular will be performing a planned maintenance at the times specified below:

Start Time: 2020-02-19 06:00 AM UTC
End Time: 2020-02-19 11:00 AM UTC

Impact MT: Clients may experience delayed or rejected MTs towards U.S. Cellular.
Impact MO: Clients may experience delayed MO traffic from U.S. Cellular.
Feb 18, 23:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:01 UTC
Scheduled - We are writing to inform you that our North American Long Number Provider is conducting maintenance on their platform at the times specified below.

Start Time: 2020-02-19 07:00 UTC
End Time: 2020-02-19 11:00 UTC

Impact MT: Clients may experience delayed long number MTs to US and Canada
Impact MO: Clients may experience delayed long number MOs from US and Canada
Feb 17, 18:42 UTC
Feb 18, 2020
Resolved - This incident has been resolved.
Feb 18, 10:29 UTC
Monitoring - Dear Client,



We are writing to update you on our degradation toward Sprint US, the issue have been localised and due to maintenance on Sprint US end, you may experience delays until the below date and timestamp.

Start Time: 2020-02-18 06:00 UTC
End Time: 2020-02-18 12:00 UTC

Impact MT: Clients may experience delayed Short Code SMS MTs towards Sprint
Impact MO: Clients may experience delayed Short Code SMS MOs from Sprint

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or canceled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Feb 18, 06:37 UTC
Investigating - We are currently investigating an issue impacting Shortcode messages to Sprint US

Incident Start Time: 2020-02-18 05:50 UTC

Impact: Clients may experience rejected or delayed Shortcode MT and MO messages to and from Sprint US
Feb 18, 05:54 UTC
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:01 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:

Start Time: 2020-02-14 05:00 AM UTC
End Time: 2020-02-14 08:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays.
Impact MO: Potential North America Toll-Free Number MO delays.
Feb 12, 07:29 UTC
Resolved - We are writing to inform you that Sprint US has successfully resolved the intermittent MMS MT Reject issue on their platform at the below mentioned time.

Incident Start Time: 2020-02-13 20:30 UTC
Incident End Time: 2020-02-14 21:30 UTC
Feb 14, 00:54 UTC
Investigating - We are writing to inform you that Sprint US is experiencing an issue on their platform causing intermittent MMS MT Rejects. The operator is working to resolve the issue as quickly as possible.
Feb 13, 20:33 UTC
Feb 13, 2020
Resolved - We are observing the service quality back to normal
Start Time: 2020-02-13 16:06 UTC
End Time: 2020-02-13 16:35 UTC
Feb 13, 17:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Feb 13, 16:50 UTC
Investigating - We are observing delivery issues towards Bouygues Telecom
Impact: Clients may experience delayed MT´s, MO´s and delivery reports.
We are working with the operator to resolve this issue.
Feb 13, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 09:00 UTC
Scheduled - Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox legacy gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-02-13 09:00 UTC
End Time: 2020-02-13 11:00 UTC
Impact: Clients connecting to the Mblox legacy gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

xml5.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jan 22, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 UTC
Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-02-13 08:00 AM UTC
End Time: 2020-02-13 11:00 AM UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Feb 12, 00:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 UTC
Scheduled - We are writing to inform you that Sprint US will be performing planned maintenance at the times specified below:

Start Time: 2020-02-13 06:00 UTC
End Time: 2020-02-13 09:00 UTC

Impact MT: Clients may experience delayed Short Code SMS MTs towards Sprint
Impact MO: Clients may experience delayed Short Code SMS MOs from Sprint
Feb 12, 16:40 UTC
Resolved - This incident has been resolved.
Feb 13, 06:04 UTC
Monitoring - We are writing to update you that we are observing stable MMS MT delivery, however, Sprint US are still investigating this issue on their platform.

We will monitor this closely and inform you should the delivery deteriorate once more or at resolution.
Feb 13, 02:43 UTC
Investigating - We are writing to inform you that Sprint US is experiencing an issue on their platform causing intermittent MMS MT Rejects. The operator is working to resolve the issue as quickly as possible.
Feb 12, 21:06 UTC