Investigating - Ticket Number :: MNOC-31904
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform for South Africa destination networks.
Few customers may observe a potential delay in delivery of MT traffic towards all the South African destination networks and also there will be a delay in receipt of MO and DLR's from South African destination networks.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Queueing at carrier end.
DR Notification : Queueing at carrier end.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 02 August 2021 13:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 2, 14:44 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
Template Management API ? Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
Template Management API ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
SMS 365 Enterprise Operational
MMS 365 Operational
E-mail 365 Operational
SMS 365 Operator Operational
Intelligent Hubbing 365 Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Customer Support ? Operational
2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: N/A

Start Date and Time (GMT):: TBD
End Date and Time (GMT) :: TBD

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery.
Mobile Originated (MO) Traffic: Will queue at carrier end.
DR Notification: Will queue at carrier end.
Message Manager: : Not Impacted.
Extranet : Not Impacted

Description:

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.



If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 2, 17:58 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: N/A

Start Date and Time (GMT):: 3-Aug-2021 00:00 Hrs.
End Date and Time (GMT) :: 3-Aug-2021 12:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery.
Mobile Originated (MO) Traffic: Will queue at carrier end.
DR Notification: Will queue at carrier end.
Message Manager: : Not Impacted.
Extranet : Not Impacted

Description:
One of our partners, AT&T Mobility has informed us of a major planned activity on their Data Centers.
During the maintenance window, few of our customers terminating their traffic into United States may observe delay in delivery during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 25, 22:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 00:22 UTC
Scheduled - Dear Client,



We are writing to inform you that Videotron - CA is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-08-03 05:00 UTC
End Time: 2021-08-03 09:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code MTs and MOs on Videotron - CA.

On behalf of Videotron - CA we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Jul 27, 22:51 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 03 Aug 2021 05:00 Hrs.
End Date and Time (GMT) :: 03 Aug 2021 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
AT&T Mexico has advertised of conducting a planned maintenance work.
Few of our customers might face delivery degradation/delay in delivery for the traffic terminating towards
AT&T Mexico during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 30, 01:15 UTC
Services :: DI MMS 365 - MM4
PCR Number :: PSD-9122

Start Date and Time (GMT):: 03 Aug 2021 06:00 Hrs.
End Date and Time (GMT):: 03 Aug 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this
Posted on Jul 28, 20:02 UTC
Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenances on their MMS platform at the times specified below.

Maintenance Window 1:
Start Time: 2021-08-03 11:00 UTC
End Time: 2021-08-03 20:00 UTC

Maintenance Window 2:
Start Time: 2021-08-10 11:00 UTC
End Time: 2021-08-10 20:00 UTC

Maintenance Window 3:
Start Time: 2021-08-17 11:00 UTC
End Time: 2021-08-17 20:00 UTC

Impact MMS: Clients may potentially experience delayed/rejected/failed MMS Short Code MT/MO traffic on Verizon US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during these maintenance periods.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 30, 21:16 UTC
Update - Update:

3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2423

Start Date and Time (GMT):: 04 Aug 2021 04:00 Hrs.
End Date and Time (GMT) :: 04 Aug 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 29, 01:18 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2423

Start Date and Time (GMT):: 04 Aug 2021 04:00 Hrs.
End Date and Time (GMT) :: 04 Aug 2021 08:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 29, 01:15 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2107/1177

Start Date and Time (GMT):: 04 Aug 2021 10:00 Hrs.
End Date and Time (GMT) :: 04 Aug 2021 18:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

This is courtesy notification to inform you that our partner has scheduled a maintenance work in New Zealand.
Few of our customer might face delivery degradation/delay in delivery for the traffic terminating towards New Zealand.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 26, 10:55 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2424

Start Date and Time (GMT):: 05 Aug 2021 04:30 Hrs.
End Date and Time (GMT) :: 05 Aug 2021 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 29, 01:22 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: CRQ000000254444

Start Date and Time (GMT): :06 Aug 2021 13:00 Hrs.
End Date and Time (GMT) :: 06 Aug 2021 13:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
Vodafone New Zealand has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment .
Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 30, 10:43 UTC
3rd Party Maintenance

Services :: DI E-Mail 365
Ref Number :: 161952870685

Start Date and Time (GMT):: 09 Aug 2021 22:15 Hrs.
End Date and Time (GMT) :: 09 Aug 2021 23:15 Hrs.

Impact
Email Traffic: No impact expected.

Description:

Our partner has informed us about their planned System maintenance, it is a proactive work executed for optimizing availability of the service offered.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 26, 10:34 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

Affected site: CA
Affected FQDNs: ca1.sms.api.sinch.com ca2.sms.api.sinch.com
Start Time: 2021-08-10 06:00 UTC
End Time: 2021-08-10 08:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES128-GCM-SHA256
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES128-GCM-SHA256
DHE-RSA-AES256-GCM-SHA384

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jul 30, 17:00 UTC
Dear Client,

We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake

Affected site: AU
Affected FQDNs: au1.sms.api.sinch.com au2.sms.api.sinch.com
Start Time: 2021-08-11 16:00 UTC
End Time: 2021-08-11 18:00 UTC

Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.

These are the ciphers that will be allowed.
ECDHE-ECDSA-AES128-GCM-SHA256
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES128-GCM-SHA256
DHE-RSA-AES256-GCM-SHA384

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jul 30, 17:00 UTC
Dear Client,



We are writing to inform you that our Toll-Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-08-12 03:00 UTC
End Time: 2021-08-12 07:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 16, 07:34 UTC
Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-08-13 04:00 UTC
End Time: 2021-08-13 05:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Aug 2, 17:54 UTC
3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: CRQ000000254444

Start Date and Time (GMT): :13 Aug 2021 13:00 Hrs.
End Date and Time (GMT) :: 13 Aug 2021 13:30 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
Vodafone New Zealand has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment .
Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jul 30, 10:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 00:21 UTC
Scheduled - Dear Client,



We are writing to inform you that Videotron - CA is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-08-18 05:00 UTC
End Time: 2021-08-18 09:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code MTs and MOs on Videotron - CA.

On behalf of Videotron - CA we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Jul 27, 22:59 UTC
Dear Client,



We are writing to inform you that our Toll-Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-08-26 03:00 UTC
End Time: 2021-08-26 07:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 16, 07:39 UTC
REST API Response Time - Connect
Fetching
REST API Response Time - Full
Fetching
Past Incidents
Aug 2, 2021
Completed - The scheduled maintenance has been completed.
Aug 2, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 17:40 UTC
Scheduled - Dear Customer,

We are writing to inform you that due to connectivity issues, our Cloud provider has scheduled an Emergency maintenance window to change Network circuits between Data Centers on premise between the times specified below.

Type: Scheduled Database Maintenance

Start Time: 2021-08-02 17:40 UTC
End Time: 2021-08-02 19:00 UTC

Affected Site: On-Premise

Impact:
* None expected
* At risk: Verification, SMS and Calling Services On -Premise

We appreciate your patience and apologize for any inconvenience you might experience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com.

Sincerely,
Sinch
Aug 2, 17:37 UTC
Completed - Dear Client,

We are writing to inform you that AT&T - US has postponed the maintenance listed below until further notice.

Type: Scheduled Maintenance

Start Time: 2021-08-03 00:00 UTC
End Time: 2021-08-03 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

Please contact support@sinch.com should you require further information or assistance.
Aug 2, 15:53 UTC
Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting an extended maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2021-08-03 00:00 UTC
End Time: 2021-08-03 12:00 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T

On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 26, 08:08 UTC
Resolved - We no longer observe degradation in delivery of MT, MO and DLR's. Traffic delivery has resumed back to normal.
Aug 2, 14:17 UTC
Investigating - Ticket Number :: MNOC-31900
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in traffic delivery of MT, MO and DLR traffic.
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our internal support groups and will update on any further improvements.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 02 August 2021 13:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 2, 13:16 UTC
Aug 1, 2021
Resolved - This incident has been resolved and we will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 01 Aug 2021 11:00 Hrs.
Incident End Date & Time (GMT) : 01 Aug 2021 13:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 1, 17:09 UTC
Update - This incident has been resolved and we will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 01 Aug 2021 11:00 Hrs.
Incident End Date & Time (GMT) : 01 Aug 2021 13:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 1, 17:09 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards Slovenia.
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.


Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 01 Aug 2021 11:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Aug 1, 11:32 UTC
Resolved - Dear client,

We are writing to inform you that we are continuing to see a stable and expected performance for the towards GrameenPhone network in Bangladesh.
We consider this incident resolved.

Incident Start Time: 2021-08-01 09:04 UTC.
Incident End Time: 2021-08-01 09:35 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Aug 1, 13:04 UTC
Monitoring - Dear client,

We are writing to inform you that we are currently observing stable performance toward GrameenPhone Bangladesh.

Incident Start Time: 2021-08-01 09:04 UTC.
Incident End Time: 2021-08-01 09:35 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Aug 1, 10:00 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing intermittent MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network.

Incident Start Time: 2021-08-01 09:04 UTC.

Impact MT: Clients may observe intermittent delivery issues towards GrameenPhone Bangladesh.

We are working with the operator to resolve this issue as soon as possible.

If you have any questions, please, contact us at support@sinch.com.
Aug 1, 09:46 UTC
Jul 31, 2021
Completed - The scheduled maintenance has been completed.
Jul 31, 18:32 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2418

Start Date and Time (GMT):: 28 July 2021 04:00 Hrs.
End Date and Time (GMT) :: 28 July 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 23, 09:40 UTC
Completed - The scheduled maintenance has been completed.
Jul 31, 18:25 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365

Start Date and Time (GMT):: 28 July 2021 18:30 Hrs.
End Date and Time (GMT) :: 29 July 2021 01:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Description:

Partner have advertised of conducting a planned maintenance work towards multiple destinations mentioned below:
Country - Zambia
Operator - Celtel

Country - The Democratic Republic of the Congo
Operator - Celtel(Zain)

Country - Nigeria
Operator - Celtel (Airtel)

Country - Chad
Operator - Celtel

Country - Sri Lanka
Operator - Bharti Airtel Lanka (Pvt)

Country - Uganda
Operator - Airtel Uganda, Warid, MTN (Uganda) Ltd

Country - Gabon
Operator - Celtel (Airtel)

Country - Congo
Operator - Warid Congo, Celtel Congo

Country - Sierra Leone
Operator - Africell (SL)Ltd PCS, Celtel (SL) Ltd

Country - Malawi, Madagascar, Tanzania
Operator - Bharti Airtel

Country - Honduras
Operator - Celtel (Tigo)

Country - Kenya
Operator - Airtel (celtel)

Country - Ghana
Operator - Zain (Airtel), Mobitel (tiGO)

Country - Armenia
Operator - Orange Armenia CJSC

Country - Niger
Operator - Celtel-Niger

Country - Maldives
Operator - Wmobile (Wataniya Telecom)

Country - Rwanda
Operator - Rwanda Airtel

Country - Seychelles
Operator - Telecom (Seychelles) Ltd

Country - Burkina Faso
Operator - Orange(Celtel)

Few of our customer might face delivery degradation/delay in delivery for the traffic towards multiple destinations during maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 26, 13:11 UTC
Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:00 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-30 05:00 UTC
End Time: 2021-07-30 11:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code and 10DLC SMS MTs and MOs SMS on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Jul 28, 22:04 UTC
Resolved - Dear client,

We are writing to inform you that performance have been stable since our last update and we will mark this incident as resolved.

Incident Start Time: 2021-07-29 11:15 UTC
Incident End Time: 2021-07-30 00:50 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Jul 30, 08:51 UTC
Monitoring - Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Entel network in Peru.
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-07-29 11:15 UTC
Incident End Time: 2021-07-30 00:50 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Jul 30, 03:19 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delivery issues towards Entel Peru.

Incident Start Time: 2021-07-29 11:15 UTC

Impact: Clients may experience delayed or lost MT/MO messages to and from Entel Peru

We appreciate your patience and apologize for any inconvenience while we work with the carrier to resolve the issue.
In case you need further information, please contact technical support at support@sinch.com.
Jul 29, 11:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-30 04:00 UTC
End Time: 2021-07-30 05:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 20, 03:53 UTC
Resolved - Dear client,

We are writing to inform you that we are continuing to see a stable and expected performance for the towards GrameenPhone network in Bangladesh.
We consider this incident resolved.

Incident Start Time: 2021-07-25 06:09 UTC.
Incident End Time: 2021-07-25 11:45 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jul 30, 03:02 UTC
Monitoring - Dear client,

We are writing to inform you that we are currently observing stable performance toward GrameenPhone Bangladesh.

Incident Start Time: 2021-07-25 06:09 UTC.
Incident End Time: 2021-07-25 11:45 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Jul 25, 12:34 UTC
Update - We are continuing to investigate this issue.
Jul 25, 12:31 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing intermittent MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network.

Incident Start Time: 2021-07-25 06:09 UTC.
Impact MT: Clients may observe intermittent delivery issues towards GrameenPhone Bangladesh.

We are working with the operator to resolve this issue as soon as possible.

If you have any questions, please, contact us at support@sinch.com.
Jul 25, 07:46 UTC
Jul 29, 2021
Completed - The scheduled maintenance has been completed.
Jul 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 15:00 UTC
Scheduled - We will be performing a scheduled maintenance at our BR sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-07-29 15:00-15:30 UTC
Affected Site: BR1-1

Window two: 2021-07-29 15:30-16:00 UTC
Affected Site: BR1-2
Jun 17, 08:41 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 15:00 UTC
Scheduled - We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-07-29 15:00-15:30 UTC
Affected Site: AU1-1

Window two: 2021-07-29 15:30-16:00 UTC
Affected Site: AU1-2
Jun 17, 08:39 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: CRQ254714

Start Date and Time (GMT):: 29 July 2021 10:00 Hrs.
End Date and Time (GMT) :: 29 July 2021 14:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
Vodafone New Zealand has advertised of conducting a planned maintenance work.
During the maintenance window partner engineers will perform a scheduled maintenance work on its SMPP Gateways environment .
Few of our customer might face delivery degradation/delay in delivery for the traffic terminating to the operator during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 22, 00:08 UTC
Resolved - Hi All,

Issue no longer persists, traffic delivery has resumed back to normal.

Rgds.
Jul 29, 13:12 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards MTN Nigeria in Nigeria
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 29 July 2021 07:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 29, 07:49 UTC
Resolved - Hi All,

Issue no longer persists, traffic delivery has resumed back to normal.

Rgds,
Jul 29, 13:10 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards Brunei Darussalam
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 29 July 2021 04:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 29, 04:10 UTC
Resolved - No further delays have been observed, and we are therefore marking this issue as resolved.

Incident start time: 2021-07-29 08:00 UTC
Incident end time: 2021-07-29 09:35 UTC
Jul 29, 11:12 UTC
Update - We are continuing to monitor for any further issues.
Jul 29, 10:03 UTC
Monitoring - Dear client,

We are no longer observing any impact, and the last delays were observed 09:35. The network is currently under close monitoring.
Jul 29, 09:50 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing delays towards Orange, France. We are currently working to resolve the issue.

Incident start time: 2021-07-29 08:00 UTC

Impact: Clients may observe delayed or failed messages to Orange France.

Please contact support@sinch.com should you require further information or assistance.
Jul 29, 08:54 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 09:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:03 UTC
Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: PSD-9121

Start Date and Time (GMT):: 29 July 2021 06:00 Hrs.
End Date and Time (GMT):: 29 July 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 28, 19:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:02 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-29 04:00 UTC
End Time: 2021-07-29 09:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US


On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 28, 23:46 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2420

Start Date and Time (GMT):: 29 July 2021 04:00 Hrs.
End Date and Time (GMT) :: 29 July 2021 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 24, 00:48 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll-Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-29 03:00 UTC
End Time: 2021-07-29 07:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 16, 07:31 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:00 UTC
Scheduled - We have a scheduled maintenance on our dashboard.sinch.com customer portal

Maintenance window: 2021-MM-DD 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the last Thursday each month.
Jun 17, 09:00 UTC
Resolved - Dear client,

The change was carried out as planned, and coverage has been removed towards Ooredoo Kuwait via Sinch Select (GW6). If you are yet to make the switch to Sinch Global (GW0), we urge you to do so as soon as possible.

Please contact your Sinch Account Manager or support@sinch.com should you require further information or assistance.
Jul 29, 06:01 UTC
Identified - Dear Client,

We are writing to inform you that we will be removing reach towards Ooredoo Kuwait in the product Sinch Select (GW6) only. This is because the product does not support MNP for Kuwait and the operator is receiving complaints about traffic not being delivered to ported-in subscribers due to the use of Sinch Select (GW6) towards this destination.

We recommend to use Sinch Global (GW0), since we will use our direct connection towards Ooredoo Kuwait and be able to facilitate MNP for the entirety of Kuwait.

Reach towards Ooredoo Kuwait will be removed from the product Sinch Select (GW6) on the 29th of July at 00:01 UTC

Please contact your Sinch Account Manager should you require further information or assistance.
Jul 26, 10:23 UTC
Jul 28, 2021
Resolved - This incident has been resolved and we will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 28 July 2021 15:20 Hrs..
Incident End Date & Time (GMT) : 28 July 2021 17:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 28, 18:12 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards all MTN Networks in Africa.
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Queing at carrier end
DR Notification : Queing at carrier end
Message Manager : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 July 2021 15:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 28, 15:45 UTC
Completed - The scheduled maintenance has been rescheduled.
Jul 28, 17:32 UTC
Update - Maintenance is currently rescheduled. We will provide updates as necessary.
Jul 28, 07:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: PSD-9121

Start Date and Time (GMT):: 28 July 2021 06:00 Hrs.
End Date and Time (GMT):: 28 July 2021 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 20, 17:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-07-28 07:00 UTC
End Time: 2020-07-28 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,

Sinch
Jun 17, 08:37 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API “Apps” and Channel Adapters

Maintenance window: 2021-07-28 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 28, 08:05 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2021-07-28 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Jun 28, 08:02 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 UTC
Scheduled - We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.

Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one: 2021-07-28 08:00-08:30 UTC
Affected Site: CA1-1

Window two: 2021-07-28 08:30-09:00 UTC
Affected Site: CA1-2
Jun 17, 08:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 UTC
Scheduled - Dear Client,

We are writing to inform you that we will be conducting a maintenance on our customer portal (dashboard.sinch.com) at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-28 06:00 UTC
End Time: 202021-07-28 07:00 UTC

Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jul 27, 13:28 UTC
Jul 27, 2021
Resolved - Dear Clients,

We are retroactively informing you of issues towards Virgin Canada that has since been resolved.

Start Time: 2021-07-27 17:37 UTC
End Time: 2021-07-27 20:03 UTC

Impact MT: MT Failures or Rejections towards Virgin Canada

We appreciate your patience while we work with the carrier on the root cause of this issue.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jul 27, 20:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:01 UTC
Scheduled - We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2021-07-27 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Jun 28, 07:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2021-07-27 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Jun 28, 07:55 UTC
Completed - This maintenance is completed
Jul 27, 05:30 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

This maintenance will be extended for another hour.
Jul 27, 03:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:01 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9123

Start Date and Time (GMT):: 27 July 21 01:00 Hrs.
End Date and Time (GMT):: 27 July 21 04:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 20, 17:50 UTC
Jul 26, 2021
Completed - The scheduled maintenance has been completed.
Jul 26, 20:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 16:50 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 26 July 2021 16:00 Hrs.
End Date and Time (GMT) :: 26 July 2021 20:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

• One of our partners have advertised of conducting a maintenance with their partner towards multiple destination operators in Philippines.
• Few of our customer might face delivery degradation/delay in delivery for the traffic terminating into Philippines.

`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 26, 16:49 UTC
Resolved - We are writing to inform you that the performance degradation for our Flashcall service towards Indonesia is now resolved.

We apologize for any inconvenience caused.

Please contact support@sinch.com should you require further information or assistance.
Jul 26, 11:37 UTC
Investigating - We are writing to inform you that we are currently observing performance degradation for our Flashcall service towards Indonesia.

Incident start time: 2021-07-20 03:55 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Jul 20, 05:48 UTC
Resolved - No further degradation has been observed since the last mentioned timestamp. This incident will therefore be marked as resolved.

Please contact support@sinch.com should you require further information or assistance.
Jul 26, 09:55 UTC
Monitoring - No further delays have been observed since 2021-07-26 04:00 UTC. We are currently monitoring the performance.
Jul 26, 08:49 UTC
Investigating - Dear Client,

We are writing to inform you that we are observing delivery issues towards Ooredoo Kuwait.

Impact: Clients may observe delayed or failed MT traffic towards Ooredoo Kuwait.

Incident start time: 2021-07-25 15:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jul 25, 21:48 UTC
Resolved - This incident has been resolved and we will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 26 July 2021 06:00 Hrs.
Incident End Date & Time (GMT) : 26 July 2021 09:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 26, 09:22 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards U-Mobile in Malaysia.
Few customers may observe a potential delay in delivery for DLR traffic.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 26 July 2021 06:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 26, 07:06 UTC
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 UTC
Update - [REMINDER]

Scheduled Services :: DI E-Mail 365
PCR Number :: PSD-9092

Scheduled Date ::
Start Date and Time (GMT):: 24 July 2021 22:00 Hrs.
End Date and Time (GMT):: 25 July 2021 02:00 Hrs.

Impact ::
Email Traffic:: The first hour will be a service outage and the next 3 hours will be degraded performance in services.

Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.

Email 365 feature release list::
CAASEML - 485 - Additional Rule on existing reclassification only applied to DC2 ESP
Rules:
SMTP=550,DSN=5.4.1
1. Recipient address rejected (HARD bounce)
2. Recipient addresses rejected (HARD bounce)
3. Recipient address rejected: Access denied (SOFT bounce)
4. Recipient addresses rejected: Access denied (SOFT bounce)

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 23, 13:49 UTC
Update - [REMINDER]

Scheduled Services :: DI E-Mail 365
PCR Number :: PSD-9092

Scheduled Date ::
Start Date and Time (GMT):: 24 July 2021 22:00 Hrs.
End Date and Time (GMT):: 25 July 2021 02:00 Hrs.

Impact ::
Email Traffic:: The first hour will be a service outage and the next 3 hours will be degraded performance in services.

Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.

Email 365 feature release list::
CAASEML - 485 - Additional Rule on existing reclassification only applied to DC2 ESP
Rules:
SMTP=550,DSN=5.4.1
1. Recipient address rejected (HARD bounce)
2. Recipient addresses rejected (HARD bounce)
3. Recipient address rejected: Access denied (SOFT bounce)
4. Recipient addresses rejected: Access denied (SOFT bounce

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 22, 04:10 UTC
Update - [UPDATE]

Dear Customers,

Please find the below updated information in Email 365 Maintenance notification (i.e., July 24th release)

Email 365 feature release list:

CAASEML - 485 - Additional Rule on existing reclassification only applied to DC2 ESP
Rules:
SMTP=550,DSN=5.4.1
1. recipient address rejected (HARD bounce)
2. recipient addresses rejected (HARD bounce)
3. recipient address rejected: Access denied (SOFT bounce)
4. recipient addresses rejected: Access denied (SOFT bounce
Jul 15, 15:33 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 09:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 09:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 09:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 09:42 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PSD-9092

Start Date and Time (GMT):: 24 July 2021 22:00 Hrs.
End Date and Time (GMT):: 25 July 2021 02:00 Hrs.

Impact
Email Traffic:: The first hour will be a service outage and the next 3 hours will be degraded performance in services.

Description:: Digital Interconnect has scheduled a planned application maintenance to carry out activities to upgrade and obtain latest enhancements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 9, 07:52 UTC
Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 16:32 UTC
Update - We are continuing to investigate this issue.
Jul 24, 16:16 UTC
Investigating - Ticket Number :: MNOC-31669
Services:: DI SMS 365

Description ::
1. DI internal monitoring system has observed MO & MT & DLR queue built up within the platform.
2. There will be slight delay in traffic delivery, Support team is working on this issue.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 24-July-2021 15:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 24, 16:08 UTC
Jul 23, 2021
Resolved - Ticket Number :: MNOC-31649
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23-July-2021 19:10 Hrs.
Incident End Date & Time (GMT) : 23-July-2021 22:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 23, 23:07 UTC
Investigating - Ticket Number :: MNOC-31649
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23-July-2021 19:10 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 23, 19:44 UTC
Resolved - Dear client,

We are writing to inform you that the root cause has been found and resolved. We are now seeing stable performance to Globe Philippines.

Incident Start Time: 2021-07-23 08:46 UTC
Incident End Time: 2021-07-23 11:25 UTC
Impact MT: Clients may have observed delayed or expired messages towards Globe Philippines.

We thank you for your patience while we worked to resolve this.
If you have any questions, please contact us at support@sinch.com.
Jul 23, 12:01 UTC
Investigating - Dear client,

We are writing to inform you that we are currently observing MT delivery issues towards Globe Philippines causing delays on traffic towards the network.

Incident Start Time: 2021-07-23 08:46 UTC.
Impact MT: Clients may observe delayed or expired messages towards Globe Philippines.

We are working with the operator to resolve this issue as soon as possible.
If you have any questions, please contact us at support@sinch.com.
Jul 23, 09:11 UTC
Resolved - Dear client,

We are writing to inform you that we have observed an degradation causing MT delay for a subset of traffic towards the below destinations.

Affected Destinations: Polkomtel Poland, Ooredoo Tunisia, Etisalat Egypt, Asia Cell Iraq

Incident Start Time: 2021-07-23 08:40 UTC
Incident End Time: 2021-07-23 11:20 UTC

We appreciated your patience and apologize for any inconvenience experienced while we were worked with our signaling partner to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Jul 23, 11:59 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:02 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-23 04:00 UTC
End Time: 2021-07-23 10:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 22, 23:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenances at the time specified below.

Maintenance Window 1:
Start Time: 2021-07-21 04:00 UTC
End Time: 2021-07-21 09:00 UTC

Maintenance Window 2:
Start Time: 2021-07-23 05:00 UTC
End Time: 2021-07-23 10:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US
Impact DLR: Clients may experience delayed/failed DRs from the US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 16, 14:11 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 23:56 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenance at the time specified below.

Start Time: 2021-07-23 04:00 UTC
End Time: 2021-07-23 09:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 22, 23:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-23 07:00 UTC
End Time: 2021-07-23 09:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code and 10DLC SMS MTs and MOs SMS on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance.
Jul 22, 06:50 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:01 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2416

Start Date and Time (GMT):: 23 July 2021 04:00 Hrs.
End Date and Time (GMT) :: 23 July 2021 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 16, 00:55 UTC
Resolved - • All queues are cleared and traffic is resumed back to normal.
• Sinch DI support teams will continue to monitor the traffic.
Jul 23, 03:12 UTC
Update - We are continuing to work on a fix for this issue.
Jul 22, 23:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 22:59 UTC
Investigating - Ticket Number:: MNOC-31614
Services:: DI SMS 365

Description::
Monitoring NOC is currently observing MO, MT & DLR queues built with the US SMS platform
DI SMS 365 Enterprise messaging customers connected to US Datacenter will observe a potential delay in delivery.
our internal support teams are working on high priority to resolve this issue ASAP

Note: There is no impact on the customers connected to our France and UK datacenter.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 22-July-2021 19:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 22, 20:07 UTC
Resolved - • All queues are cleared and traffic is resumed back to normal.
• Sinch DI support teams will continue to monitor the traffic.
Jul 23, 03:12 UTC
Update - We are still observing queues on our platform, we have our support teams still working closely on this issue to fix it
Jul 23, 01:08 UTC
Update - We are still observing queues on our platform, we have our support teams working closely on this issue to fix it.
Jul 22, 23:18 UTC
Update - 1. DI internal monitoring system is still observing MO & MT & DLR queue.
2. Support teams are working on this issue.
Jul 22, 22:06 UTC
Investigating - Ticket Number :: MNOC-31619
Services:: DI SMS 365

Description ::
1. DI internal monitoring system has observed MO & MT & DLR queue built up within the platform.
2. There will be slight delay in traffic delivery, Support team is working on this issue.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 22-July-2021 20:40 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 22, 21:25 UTC
Jul 22, 2021
Resolved - Our support teams have verified and confirmed the issue is resolved.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 22-July-2021 18:30 Hrs.
Incident End Date & Time (GMT) : 22-July-2021 21:00 Hrs.
Jul 22, 21:37 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue for Vodafone in New Zealand.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 22-July-2021 18:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 22, 18:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 17:58 UTC
Scheduled - Services :: DI SMS 365

SAP Digital Interconnect is now a part of Sinch, a global leader in cloud communications for mobile customer engagement. Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. Please visit www.sinch.com to know more about Sinch and its services.

As part of the integration of SAP Digital Interconnect with Sinch, we are now migrating to a new URL to connect to Message Manager with “mm.sdi.sinch.com” as the domain name. Customers can now connect to Message Manager using the new URL given below. There will be no other changes in the way you access the application, the login credentials, or the features of the application. The existing URL will not be available after the 31st of October 2021.

Existing URL
https://messagemanager.sapmobileservices.com/MM/Administration/Login.aspx
or
https://messagemanager-eu2.sapdigitalinterconnect.com/MM/Administration/Login.aspx

New URL
https://eu5.mm.sdi.sinch.com/MM/Administration/Login.aspx


Along with the change in the domain name, we are issuing a new TLS 1.2 SSL certificate for the “mm.sdi.sinch.com” domain. Most modern-day browsers will automatically update the SSL certificate.

In case you have any issues, you can download the SSL certificate from link below, and add it into your browser’s certificate store.

https://community.sinch.com/t5/SMS-365-enterprise-service/SSL-Certificate-for-Sinch-Customers-who-access-Message-Manager/ta-p/7875

Please reach out to your Account Manager if you have any queries regarding this change.
Jul 9, 12:43 UTC
Resolved - Our support teams have verified and confirmed the issue is resolved.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 21-July-2021 16:30 Hrs.
Incident End Date & Time (GMT) : 22-July-2021 07:30 Hrs.
Jul 22, 17:51 UTC
Update - We are still following up with our partner regarding this incident.

Monitoring NOC will provide an update once we have any response.
Jul 22, 03:52 UTC
Update - We are continuing to investigate this issue. We will update on further progress made.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 21, 20:20 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue for Core Telecom UK in United Kingdom.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 21-July-2021 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 21, 17:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 22 July 2021 16:00 UTC
End Date and Time (GMT) :: 22 July 2021 16:30 UTC

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:

• One of our partners have advertised of conducting a maintenance work.
• Few of our customer might face delivery degradation/delay in delivery for the traffic terminating into U-
Mobile , Malaysia operator.

`

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 19, 21:08 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:04 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: NA

Start Date and Time (GMT):: 22 July 2021 05:00 Hrs.
End Date and Time (GMT) :: 22 July 2021 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
`
AT&T Mexico has advertised of conducting a planned maintenance work.
Few of our customers might face delivery degradation/delay in delivery for the traffic terminating towards
AT&T Mexico during the maintenance window.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 22:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-22 08:00 UTC
End Time: 2021-07-22 11:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code and 10DLC SMS MTs and MOs SMS on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Jul 20, 22:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:03 UTC
Scheduled - Dear Client,

We are reaching out to inform you that Sinch has a scheduled maintenance on our Reach Platform.

Start Time: 2021-07-22 05:00 UTC
End Time: 2021-07-22 09:00 UTC

Impact MT: Clients may experience delayed or failed MT traffic for outbound messages sent during this period.
Impact DR: Clients may experience delayed or failed delivery receipts for MT traffic sent during this period.
Impact MO: Clients may experience delayed inbound MO traffic sent during this period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jul 19, 15:32 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 04:00 UTC
Scheduled - 3rd Party Maintenance

Services :: DI SMS 365
Ref Number :: 2415

Start Date and Time (GMT):: 22 July 2021 04:00 Hrs.
End Date and Time (GMT) :: 22 July 2021 09:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description:
One of our partners in USA is going to conduct a Network maintenance on their end .
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA)


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 16, 00:48 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:04 UTC
Scheduled - Dear Client,

We are writing to inform you that T-Mobile - US is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-22 05:00 UTC
End Time: 2021-07-22 08:00 UTC

Impact: Clients may experience delayed/failed/rejected Short Code and 10DLC SMS MTs and MOs SMS on T-Mobile US.

On behalf of T-Mobile - US we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Jul 20, 22:38 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 07:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: 9096

Start Date and Time (GMT):: 22 Jul 2021 06 Hrs
End Date and Time (GMT):: 22 Jul 2021 10 Hrs

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Message Manager: Not impacted
Extranet: Not impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 9, 17:06 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:03 UTC
Scheduled - Dear Client,



We are writing to inform you that our Toll-Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-22 03:00 UTC
End Time: 2021-07-22 07:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 16, 07:23 UTC
Resolved - Ticket Number :: MNOC-31590
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-July-2021 06:00 Hrs.
Jul 22, 05:58 UTC
Investigating - Ticket Number :: MNOC-31590
Services:: DI MMS 365 - MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. Our support team is investigating. .
• This would potentially cause delay in delivery of Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22-July-2021 05:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 22, 05:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 UTC
Scheduled - Dear Customers.

Please note that Sinch Digital Interconnect (P2P) Platforms (specifically our France-Based ISMS platform) will be implementing a Change Freeze during the following periods for the stated platform/services to ensure availability and consistency of the production environment during Eid-al-Adha

Service/Platform Affected:
(i) DI SMS 365 - iSMS

Freeze Date :: Friday July 16th, 2021 – Wednesday July 21st, 2021
Comment :: Eid-al-Adha / Hajj / Hari Raya Haji (Pilgrimage to Mecca)(Islamic)

The freeze period will begin and end at 00:00 GMT on the dates above unless stated otherwise.

The Digital Interconnect Network Freeze will restrict the following production activities on the related platform:
1. Additions, removals, and changes to any production database concerning tables/queries/provisioning.
2. Alterations to Network devices (router/vpn/firewall/switch)
3. Alterations to Servers (Operating System connectivity/patches/provisioning)
4. Alterations to Storage (provisioning)
5. Alterations to all production connectivity platforms (all protocols)
6. Adding or Removing physical hardware from any data facility
7. Alterations to Protocol, Event and Queuing application layers

HOWEVER, during the Freeze periods the following services will be supported on all platforms supporting Digital Interconnect for Operators services based on our standard change management, notification, and scheduling procedures:
1. Individual routing updates (SUI) will be processed as normal.
2. Testing of existing services with existing customers/operators
3. Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.

Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.

The only maintenance activities that will be allowed will be emergency maintenances and will be assessed and approved on a case-by-case basis. In all circumstances an emergency is defined as a “critical failure” to a business critical system, platform or connection which could impact quality of service.

If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Jul 6, 19:58 UTC
Jul 21, 2021
Resolved - This incident has been resolved. And all the queues have processed.

Incident Start Date & Time (GMT) : 21-July-2021 17:15 Hrs.
Incident End Date & Time (GMT) : 21-July-2021 21:30 Hrs.
Jul 21, 21:38 UTC
Investigating - Ticket Number ::MNOC-31574
Services:: like DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. Our support team is investigating. .
• This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 21-July-2021 17:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 21, 17:46 UTC
Resolved - Our support teams have verified and confirmed the issue is resolved.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 21-July-2021 17:30 Hrs.
Incident End Date & Time (GMT) : 21-July-2021 19:30 Hrs.
Jul 21, 20:01 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue for Cellular South in United States.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 21-July-2021 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 21, 18:07 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-21 04:00 UTC
End Time: 2021-07-21 09:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 21, 01:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 14:55 UTC
Scheduled - Dear Client,

We are writing to inform you that Verizon US will be performing planned maintenances at the time specified below.

Maintenance Window 1:
Start Time: 2021-07-21 04:00 UTC
End Time: 2021-07-21 09:00 UTC

Maintenance Window 2:
Start Time: 2021-07-23 05:00 UTC
End Time: 2021-07-23 10:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards Verizon US
Impact MO: Clients may experience delayed/rejected/failed MO traffic from Verizon US
Impact DLR: Clients may experience delayed/failed DRs from the US

On behalf of Verizon US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 16, 14:08 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 06:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM4
PCR Number :: PSD-9102

Start Date and Time (GMT):: 21 July 2021 06:00 Hrs.
End Date and Time (GMT):: 21 July 2021 08:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:

`Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 13, 19:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 06:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
PCR Number :: PSD-9118

Start Date and Time (GMT):: 21 July 21 06:00 Hrs.
End Date and Time (GMT):: 21 July 21 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic : Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 20, 17:36 UTC
Jul 20, 2021
Resolved - Dear Clients,

We are retroactively informing you of shortcode MT delays on a subset of traffic towards Verizon that has been resolved.

Start Time: 2021-07-20 19:03 UTC
End Time: 2021-07-20 21:20 UTC

Impact: Short Code MT delays/reject towards Verizon US.

We appreciate your patience while we worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jul 20, 22:19 UTC
Resolved - Dear Client,

We are writing to inform that the US1 network issue is currently resolved.

Type: Network issue
Affected site: US1
Start Time: 2021-07-20 17:30 UTC
Stop Time: 2021-07-20 18:52 UTC

Impact MMS: Clients would have experienced MMS MT rejects towards Sprint & Verizon until 17:48 UTC
Impact Short Code SMS: Clients would have experienced SMS MT delays towards Canada (Telus, SSI Micro, MTS until 17:48 UTC)
Impact SMS: Clients would have experienced SMS MT delays towards Argentina, Bolivia, Peru and Uruguay (mitigated at 17:57 UTC), Chile (ongoing)
Impact 10DLC SMS: Clients would have experienced SMS MT delays towards US (AT&T, US Cellular, Canada and Tier-3 US until 17:56 UTC),


We appreciate your patience and apologize for any inconvenience experienced during this time.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jul 20, 19:07 UTC
Identified - Dear Client,

We are informing you of an ongoing issue at our US1 Site.
Our engineers have mitigated the issue and redirected upstream supplier and carrier connectivity to alternative routes

Type: Network issue
Affected site: US1
Start Time: 2021-07-20 17:30 UTC
Stop Time: TBD

Impact MMS: Clients would have experienced MMS MT rejects towards Sprint & Verizon until 17:48 UTC
Impact Short Code SMS: Clients would have experienced SMS MT delays towards Canada (Telus, SSI Micro, MTS until 17:48 UTC)
Impact SMS: Clients would have experienced SMS MT delays towards Argentina, Bolivia, Peru and Uruguay (mitigated at 17:57 UTC), Chile (ongoing)
Impact 10DLC SMS: Clients would have experienced SMS MT delays towards US (AT&T, US Cellular, Canada and Tier-3 US until 17:56 UTC),


We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Jul 20, 18:49 UTC
Resolved - Our support teams have verified and confirmed the issue is resolved.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 20-July-2021 10:00 Hrs.
Incident End Date & Time (GMT) : 20-July-2021 16:20 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 17:11 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery degradation towards Globacom Nigeria(GLOMOBILE).
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.


Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 20-July-2021 10:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 10:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:00 UTC
Scheduled - Dear Client,

We will be performing a scheduled network maintenance at our US1 site.

Type: Scheduled Network Maintenance
Affected site: US1
Start Time: 2021-07-20 08:00 UTC
End Time: 2021-07-20 11:00 UTC
Impact Legacy QOS-Lite SMPP, MSIP, Redhot XML and Atlas HTTPSMS: Clients will be unable to connect to the US1 API gateways.

Atlas HTTPSMS FQDN: sms2.mblox.com, sms2.cardboardfish.com and us1.httpgw.api.sinch.com
SMPP FQDN: smpp.psms-3.us.mblox.com (52.73.3.51), smpp001.us1.us.mblox.com (52.73.17.89)
Redhot XML FQDN: xml001.us1.us.mblox.com (52.72.193.225)
MSIP: msip.psms-13.us.mblox.com, msip.mt-1.us.mblox.com (52.3.142.54)

Corresponding redundant Legacy QOS-Lite SMPP, MSIP, Redhot XML and Atlas HTTPSMS API gateways in US2 will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.

Alternate Atlas HTTPSMS FQDN: sms3.mblox.com, sms3.cardboardfish.com and us2.httpgw.api.sinch.com
Alternate SMPP FQDNs: smpp.psms-4.us.mblox.com (52.9.16.149), smpp001.qsv.us.mblox.com (52.9.80.70)
Alternate Redhot XML FQDNs: xml001.qsv.us.mblox.com (52.8.95.88)
Alternate MSIP: msip.psms-14.us.mblox.com, msip.mt-2.us.mblox.com (52.8.119.143)

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jul 2, 12:30 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 UTC
Scheduled - Dear Client,



We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2021-07-20 09:00 UTC
End Time: 2021-07-20 10:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Jul 20, 03:49 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 15:22 UTC
Scheduled - Dear Client,

We are reaching out to inform you that Sinch has a scheduled maintenance on our connections to Rogers & Fido Canada.

Start Time: 2021-07-20 09:00 UTC
End Time: 2021-07-20 10:00 UTC

Impact MT: Clients may experience delayed or failed MT traffic for outbound messages sent to Rogers or Fido MSISDNs.
Impact DR: Clients may experience delayed or failed delivery receipts for MT traffic sent to Rogers or Fido MSISDNs.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jul 13, 15:04 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 08:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: 9095

Start Date and Time (GMT):: 20 Jul 2021 06 Hrs
End Date and Time (GMT):: 20 Jul 2021 10 Hrs

Impact
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification: Not impacted
Message Manager: Not impacted
Extranet: Not impacted

Description:

Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 9, 17:05 UTC
Resolved - • Our partner has informed us that issue has been fixed at their end.
• Our Support teams verified the same and found the issue is resolved.
• Sinch DI Support teams will continue to monitor the traffic.
Jul 20, 04:36 UTC
Update - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• We are still following up with our partner regarding this incident.
• Monitoring NOC will provide an update once we have any response

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification : Queuing at carrier end.
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19-July-2021 14:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 20, 01:00 UTC
Update - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• We are still following up with our partner regarding this incident.
• Monitoring NOC will provide an update once we have any response

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification : Queuing at carrier end.
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19-July-2021 14:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 19, 20:53 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing degradation in receipt of delivery reports for MT traffic being terminated into U Mobile in Malaysia. MT traffic delivery is normal though.
• Our customers may observe delay in receipt of DLRs from U Mobile.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.


Impact ::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification : Queuing at carrier end.
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19-July-2021 14:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jul 19, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 03:56 UTC
Update - Dear Authentication 365 user,

We will be doing an update to the Authentication 365 SSO and user login. This does not change any functionality, APIs, accounts only user login pages and password are affected. Please refer to the attached PDF for more detailed information
This update will take place on 20 July 2021 at 00:00 GMT. Your production solutions should not be affected during this update.

If you have any questions, please direct them to:
essupport.digitalinterconnect@sinch.com
Jul 7, 17:52 UTC
Scheduled - Dear Authentication 365 user,

We will be doing an update to the Authentication 365 SSO and user login. This does not change any functionality, APIs, accounts only user login pages and password are affected. Please refer to the attached PDF for more detailed information
This update will take place on 20 July 2021 at 00:00 GMT. Your production solutions should not be affected during this update.

If you have any questions, please direct them to:
essupport.digitalinterconnect@sinch.com
Jun 22, 09:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 03:58 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 03:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 03:55 UTC
Update - Dear Livelink 365 user,

We will be doing an update to the Livelink 365 SSO and user login. This does not change any functionality, APIs, accounts only user login pages and password are affected. Please refer to the attached PDF for more detailed information
This update will take place on 20 July 2021 at 00:00 GMT. Your production solutions should not be affected during this update.

If you have any questions, please direct them to:
essupport.digitalinterconnect@sinch.com
Jul 7, 17:55 UTC
Scheduled - Dear Livelink 365 user,

We will be doing an update to the Livelink 365 SSO and user login. This does not change any functionality, APIs, accounts only user login pages and password are affected. Please refer to the attached PDF for more detailed information
This update will take place on 20 July 2021 at 00:00 GMT. Your production solutions should not be affected during this update.

If you have any questions, please direct them to:
essupport.digitalinterconnect@sinch.com
Jun 22, 09:41 UTC
Jul 19, 2021