Sinch Status

All Systems Operational

Connectivity by region Operational

SMS - APAC Operational

SMS - EMEA Operational

SMS - Latin America Operational

SMS - CA - LongCode Operational

SMS - CA - ShortCode Operational

SMS - CA - Toll Free Operational

SMS - US - LongCode Operational

SMS - US - ShortCode Operational

SMS - US - Toll Free Operational

MMS - US Operational

MMS - US - Toll Free Operational

Voice - Global Operational

Lookup - Global Operational

Video - Global Operational

Messaging API - AU Operational

SMPP Operational

HTTP Operational

REST Operational

Messaging API - CA Operational

Reach API Operational

SMPP Operational

HTTP Operational

Messaging API - EU Operational

SMPP Operational

HTTP Operational

REST Operational

WhatsApp Operational

Messaging API - US Operational

SMPP Operational

HTTP Operational

REST Operational

MMS Operational

RCS Operational

WhatsApp Operational

SPAN Operational

Voice Operational

Data Calling Operational

Phone Calling (PSTN) Operational

Video Calling Operational

SIP Trunk Operational

Verification Operational

Flash Call Verification Operational

SMS Verification Operational

Verification Text to Speech Operational

Lookup API Endpoints Operational

ENUM AU Operational

HTTP AU Operational

ENUM EU Operational

HTTP EU Operational

ENUM US Operational

HTTP US Operational

ENUM CA Operational

HTTP CA Operational

Legacy API Operational

Atlas SMPP (mBlox) Operational

MSIP (mBlox) Operational

OIDS (mBlox) Operational

Redhot XML (mBlox) Operational

SMPPG (mBlox) Operational

E3 (Dialogue) Operational

SMS (Legacy Sinch) Operational

Customer Portal Operational

Payment Operational

SMS Administration Operational

Numbers Administration Operational

Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

External Maintenance - AT&T Mobility US Sep 24, 04:00-11:00 UTC

Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the following times specified below.

Start Time: 2020-09-24 04:00 UTC
End Time: 2020-09-24 11:00 UTC

Impact MMS and SMS: Clients may experience delayed or rejected SMS/MMS MTs and MOs on AT&T

On behalf of AT&T - US we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 18, 08:57 UTC

External Maintenance - Toll Free Number Provider Sep 24, 04:00-07:00 UTC

Dear Client,  

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-09-24 04:00 UTC
End Time: 2020-09-24 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Aug 28, 06:10 UTC

Planned Maintenance - AU Sites Sep 24, 15:00-16:00 UTC

We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-09-24 15:00-15:30 UTC
Affected Site: AU1-1

Window two:
2020-09-24 15:30-16:00 UTC
Affected Site: AU1-2
Posted on Sep 7, 12:51 UTC

External Maintenance - AT&T Mobility US Sep 25, 04:00-11:00 UTC

Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the following times specified below.

Start Time: 2020-09-25 04:00 UTC
End Time: 2020-09-25 11:00 UTC

Impact MMS and SMS: Clients may experience delayed or rejected SMS/MMS MTs and MOs on AT&T

On behalf of AT&T - US we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 18, 22:27 UTC

Emergency Maintenance - Load Balancer Sep 25, 08:00-08:30 UTC

Dear client,

We are writing to inform that we will be performing an emergency maintenance on a load balancer at our US east coast site during the time below.

Start Time: 2020-09-25 08:00 UTC
End Time: 2020-09-25 08:30 UTC

Impact:
REST API Gateway api.mblox.com will be failed over to secondary load balancers resolving to the IP address: 35.174.31.93

4Info API Gateway 4info.us.mblox.com will be unavailable during during the maintenance window for 5-10 minutes.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Sep 23, 19:51 UTC

WhatsApp Routine Maintenance - EU Sep 29, 08:00-09:00 UTC

We have a scheduled maintenance related to EU1 WhatsApp API

Maintenance window: 2020-09-29 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Aug 31, 12:42 UTC

WhatsApp Routine Maintenance - US Sep 29, 10:00-11:00 UTC

We have a scheduled maintenance related to US1 WhatsApp API

Maintenance window: 2020-09-29 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Aug 31, 12:43 UTC

[SSL Certificate Renewal and Installation] *.clxnetworks.net, smpp-eu3.clxcommunications.com, smpp-eu1.clxcommunications.com (EU - 1st October 2020 @ 00:00-02:00 UTC) Oct 1, 00:00-02:00 UTC

Update - Dear Client,

Please note that we are submitting an update to include HTTP as an affected component.
The previous notice still remains the same.

Please contact support@sinch.com should you require further information or assistance.
Jul 20, 05:08 UTC

Scheduled - inch will be performing a scheduled maintenance to update the SSL certificates for the EU Sinch Gateways during the times specified below.

Type: Scheduled Maintenance 
Maintenance: SSL Certificate Updates 
Start Time: 2020-10-01 00:00 UTC
 End Time: 2020-10-01 02:00 UTC
 Impact: Clients connecting to the EU Sinch Gateway hosts below via the SSL secure port and doing SSL validation will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

smpp-eu3.clxcommunications.com
smpp-eu1.clxcommunications.com
*.clxnetworks.net (sms1.clxnetworks.net and sms3.clxnetworks.net)

Download the updated SSL Certificate files here:

Link

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Jul 20, 04:31 UTC

External Maintenance - Toll Free Number Provider Oct 1, 04:00-07:00 UTC

Dear Client,  

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-10-01 04:00 UTC
End Time: 2020-10-01 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Aug 28, 06:10 UTC

[SSL Certificate Renewal and Installation] smpp-us3.clxcommunications.com, smpp-us2.clxcommunications.com (US - 1st October 2020 @ 09:00-11:00 UTC) Oct 1, 09:00-11:00 UTC

Sinch will be performing a scheduled maintenance to update the SSL certificates for the US Sinch Gateways during the times specified below.

Type: Scheduled Maintenance 
Maintenance: SSL Certificate Updates 
Start Time: 2020-10-01 09:00 UTC
 End Time: 2020-10-01 11:00 UTC
 Impact: Clients connecting to the US Sinch Gateway hosts below via the SSL secure port and doing SSL validation will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store for a seamless SSL certificate switchover.

smpp-us3.clxcommunications.com
smpp-us2.clxcommunications.com

Download the updated SSL Certificate files here:
Link

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 20, 04:22 UTC

Sinch Legacy Atlas HTTPSMS: Gateway FQDN Migration Notice 2 Oct 15, 02:00-03:00 UTC

Dear Client,

This is a reminder about the migration activity to the new FQDNs.
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our ATLAS products, we are planning to replace the following FQDN/Port Combinations with a more reliable and resilient setup of FQDNs for clients using HTTPSMS protocol on ATLAS platform.

If you are using SMPP on the following FQDNs you are not impacted.

If you are using HTTP/HTTPS on the following FQDNs then please read through:

Region: EU
FQDN Impacted: sms1.mblox.com
Ports: 9444 (HTTPS)/9001 (HTTP)
New FQDNs: eu1.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

Region: EU
FQDN Impacted: sms1.cardboardfish.com
Ports: 9444 (HTTPS)/9001 (HTTP)
eu1.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

Region: EU
FQDN Impacted: sms5.mblox.com
Ports: 9444 (HTTPS)/9001 (HTTP)
New FQDNs: eu2.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

Region: US
FQDN Impacted: sms2.mblox.com
Ports: 9444 (HTTPS)/9001 (HTTP)
New FQDNs: us1.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

Region: US
FQDN Impacted: sms2.cardboardfish.com
Ports: 9444 (HTTPS)/9001 (HTTP)
New FQDNs: us1.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

Region: US
FQDN Impacted: sms3.mblox.com
Ports: 9444 (HTTPS)/9001 (HTTP)
New FQDNs: us2.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

Region: US
FQDNs Impacted: sms3.cardboardfish.com
Ports: 9444 (HTTPS)/9001 (HTTP)
New FQDN: us2.httpgw.api.sinch.com
New Ports: 443 (HTTPS) only

As of 15th of July, all clients will have access to the New FQDNs and will be able to replace the FQDNs Impacted with the New FQDNs.

We only allow HTTPS access on these new FQDNs. If you do require standard HTTP port access, please reach out to us via support@sinch.com.

If your application validates the SSL certificate, you can download the SSL certificate files for the respective New FQDN here and make sure that these are preloaded into your application's trust store.

The Impacted FQDNs will be decommissioned as of 15th of October 2020.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Should you require further information or assistance, please contact support@sinch.com.

Sincerely,

Sinch Client Support
Posted on Aug 20, 14:35 UTC

System Metrics Month Week Day

API Response Time - Connect

Fetching

API Response Time - Full

Fetching

Past Incidents

Sep 24, 2020

No incidents reported today.

Sep 23, 2020

US Shared Test Short Code Migration: from 28444 to 10907

Resolved - The clients previously using the US shared test short code 28444 are now expected to be using 10907 as of the 11th of September 2020. Please contact support@sinch.com if there are any issues with sending test MTs or receiving MOs on your existing keywords on the new US shared test short code 10907.
Sep 23, 20:01 UTC

Monitoring - Dear Client,

We are writing to inform that we are changing the current US SMS and MMS shared test short code from 28444 to 10907.

As of 10th August 2020, existing clients configured with US shared test short code 28444 for both SMS and MMS MT, together with the corresponding keywords to receive SMS and MMS MOs have their settings replicated for the new short code 10907.

The US shared test short code 28444 will be terminated on 11th September 2020 from all Sinch client accounts it has been provisioned into. If you are currently using the US shared test short code 28444, it will remain active up until its scheduled termination date and you will still be able to send MT and receive MOs on your existing keywords.

For a seamless transition, the replacement US shared test short code 10907 has already been activated for your account so you can switchover your MT traffic at your convenience and you would also be able to receive MOs on your existing keywords. In the meantime, you can use both US test short codes 28444 and 10907 in parallel until your test systems have completed switching over to 10907.

We appreciate your patience and apologize for any inconvenience experienced from this US shared test short code migration. Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Aug 10, 13:41 UTC

Reach platform maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 UTC

Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2020-09-23 07:00 UTC
End Time: 2020-09-23 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.

Sincerely,
Sinch
Sep 7, 12:53 UTC

External Maintenance - AT&T Mobility US

Completed - The scheduled maintenance has been completed.
Sep 23, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 UTC

Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the following times specified below.

Start Time: 2020-09-23 04:00 UTC
End Time: 2020-09-23 11:00 UTC

Impact MMS and SMS: Clients may experience delayed or rejected SMS/MMS MTs and MOs on AT&T

On behalf of AT&T - US we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 18, 08:55 UTC

Sep 22, 2020

Sinch Credit limit issue

Resolved - This incident has been resolved.
Sep 22, 11:57 UTC

Monitoring - Dear Customer,

We are writing to inform you that this incident has been resolved. We are monitoring the results of the fix.

Incident Start Time: 2020-09-22 05:30 UTC
Incident End Time: 2020-09-22 07:17 UTC

If you have any questions, please contact support@sinch.com.
Sep 22, 09:33 UTC

Investigating - Dear Customer,

We are writing to inform you that some clients may experience issues with credit limit on their account.
Our engineers are working to solve the issue as quickly as possible.

Please contact support@sinch.com should you require further information or assistance.
Sep 22, 07:06 UTC

Sinch Emergency Maintenance - Rogers Canada

Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 UTC

Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing an emergency maintenance on our platform at the time specified below.

During the maintenance window, clients may experience MT or MO delays when sending to Rogers or Fido Canada.

Start Time: 2020-09-22 10:00 UTC
Start Time: 2020-09-22 11:00 UTC

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 21, 17:02 UTC

External Maintenance - AT&T Mobility US

Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 UTC

Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the following times specified below.

Start Time: 2020-09-22 04:00 UTC
End Time: 2020-09-22 11:00 UTC

Impact MMS and SMS: Clients may experience delayed or rejected SMS/MMS MTs and MOs on AT&T

On behalf of AT&T - US we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 18, 08:53 UTC

Planned Maintenance - Eastlink CA

Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 UTC

Scheduled - Dear Client,

Sinch has a scheduled maintenance on our connection to Eastlink Canada.

Start Time: 2020-09-22 10:00 UTC.
End Time: 2020-09-22 11:00 UTC.

Impact MT: Clients may experience delayed or failed MT traffic for outbound messages sent to Eastlink Canada.
Impact DR: Clients will experience a loss of delivery notifications for all in-transit messages.
Impact MO: Clients may experience delayed or failed MO messages for Inbound messages from Eastlink Canada devices.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 4, 19:09 UTC

Planned Maintenance - CA Sites

Completed - The scheduled maintenance has been completed.
Sep 22, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:02 UTC

Scheduled - We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.

Window one:
2020-09-22 08:00-08:30 UTC
Affected Site: CA1-1

Window two:
2020-09-22 08:30-09:00 UTC
Affected Site: CA1-2
Sep 7, 12:50 UTC

Delivery Issue Telefonic Mexico

Resolved - We are writing to inform you that this incident has been resolved

Incident Start Time: 2020-09-21 10:27 UTC
Incident End Time: 2020-09-21 22:46 UTC

Impact: Clients may have experienced delayed or undelivered MT/MO messages towards Telefonica Mexico.

We appreciate your patience while the operator worked to restore this issue.

If you have any questions, please contact support@sinch.com.
Sep 22, 01:41 UTC

Investigating - We are observing MT/MO delivery issues to Telefonica Mexico.

Impact: Clients may experience delayed or undelivered MT/MO messages towards Telefonica Mexico.

We are working with the operator to resolve this issue.
Sep 21, 16:01 UTC

Sep 21, 2020

External Maintenance - AT&T Mobility US

Completed - The scheduled maintenance has been completed.
Sep 21, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 08:58 UTC

Scheduled - Dear Client,

We are writing to inform you that AT&T - US is conducting a maintenance on their platform at the following times specified below.

Start Time: 2020-09-21 04:00 UTC
End Time: 2020-09-21 11:00 UTC

Impact MMS and SMS: Clients may experience delayed or rejected SMS/MMS MTs and MOs on AT&T

On behalf of AT&T - US we appreciate your patience and apologise for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Sep 18, 08:48 UTC

Delivery Issue Turkey Vodafone

Resolved - Dear client,

The connections has been stable since 23:20 UTC, and no traffic impact has been observed since traffic was moved back 23:30 UTC. We will therefore proceed to close this incident.

We appreciate your patience while we worked to restore connectivity.

If you have any questions, please contact support@sinch.com.
Sep 21, 00:24 UTC

Monitoring - Dear client,

Connectivity has been restored since 23:20 UTC and traffic has been routed back to primary connections as of 23:30 UTC. We are currently monitoring the performance.

If you have any questions, please contact support@sinch.com.
Sep 20, 23:40 UTC

Update - Dear client,

We have successfully re-routed traffic to backup-routes to mitigate the impact. We are continuing to work on restoring full connectivity.

If you have any questions, please contact support@sinch.com.
Sep 20, 22:28 UTC

Investigating - Dear client,

We are writing to inform that we are observing MT delivery issues towards Vodafone Turkey.

Impact: Clients may experience delayed or undelivered messages towards Vodafone Turkey.

Our engineers are working on resolving this issue.
Sep 20, 21:50 UTC

Sep 20, 2020

Service Notification - Voice degradation

Resolved - Dear Client,

We are writing to update you that the connectivity issue at our Data Center has been resolved. Services are restored.

Incident start time: 2020-09-19 02:09 UTC
Incident end time: 2020-09-19 08:40 UTC

Please contact support@sinch.com should you require further information or assistance.
Sep 20, 13:44 UTC

Update - We are continuing to monitor for any further issues.
Sep 20, 13:43 UTC

Monitoring - Dear Client,

We are writing to update you that the connectivity issue at our Data Center has been resolved. Services are restored and we are monitoring the results of the fix.

Incident start time: 2020-09-19 02:09 UTC
Incident end time: 2020-09-19 08:40 UTC

Please contact support@sinch.com should you require further information or assistance.
Sep 19, 09:15 UTC

Investigating - Dear Client,

We are having connectivity issues on our Data Center impacting Calling and SMS services.

Incident start time: 2020-09-19 02:09 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.
Sep 19, 03:04 UTC

External Maintenance - US and Canada Long Number Provider

Completed - The scheduled maintenance has been completed.
Sep 20, 03:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:00 UTC

Scheduled - We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance

Start Time: 2020-09-20 03:00 UTC
End Time: 2020-09-20 03:00 UTC

Impact MT: Clients may experience delayed MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 18, 11:44 UTC

Sep 19, 2020

Sep 18, 2020

Sinch Operator Notification - Toll free Number provider

Resolved - This incident has been resolved.

Incident start time: 2020-09-18 18:38 UTC  
Incident restoration time: 2020-09-18 19:35 UTC  
Incident stop time: 2020-09-18 19:35 UTC  

  Please contact support@sinch.com should you require further information or assistance
Sep 18, 20:01 UTC

Investigating - Dear Client,   

We are writing to inform you that we are observing delays to and from our Toll-Free number provider towards T-Mobile.  

Impact: Clients may experience delayed MT/MO traffic and delayed DLRs.   
Gateway impacted: GW800, GW888

Incident start time: 2020-09-18 18:38 UTC  
Incident restoration time: TBA 
Incident stop time: TBA  

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.

  Please contact support@sinch.com should you require further information or assistance
Sep 18, 19:03 UTC

Service Notification - Dashboard

Resolved - Dear Client,

This issue is now resolved.

Start time: 2020-09-17 UTC
Start time: 2020-09-18 05:15 UTC

Impact: Clients may have received an error when attempting to open and view the Billing-page.
Sep 18, 05:30 UTC

Investigating - Dear client,

We are writing to inform you that we are currently experiencing an issue with the "Billing"-page on our Customer portal, dashboard.sinch.com.

Start time: 2020-09-17

Impact: Clients may receive an error when attempting to open and view the Billing-page.

Our engineers are working to restore service as soon as possible. We apologise for any inconvenience caused.
Sep 17, 22:31 UTC

Sep 17, 2020

Degraded performance - Rogers Wireless CA

Resolved - Dear Client,

We are writing to inform you that we are no longer observing delay towards Rogers Wireless - Canada.

Start Time: 2020-09-17 18:22 UTC
End Time: 2020-09-17 21:03 UTC

Thank you for your patience while we worked with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 17, 21:58 UTC

Investigating - Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada.

Start Time: 2020-09-17 18:22 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 17, 19:30 UTC

External Maintenance - Toll Free Number Provider

Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 UTC

Scheduled - Dear Client,  

We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-09-17 06:00 UTC
End Time: 2020-09-17 10:00 UTC

Impact MT: Clients may experience delayed MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 17, 03:09 UTC

Sinch Scheduled Maintenance - 2-Way US Short Code

Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 UTC

Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our 2-Way US Short Code product, we will be performing a maintenance at the times specified below.

Type: Sinch Scheduled Maintenance
Start Time: 2020-09-17 09:00 UTC
End Time: 2020-09-17 10:00 UTC

Impact: There is no impact to client traffic expected of this change.
Impacted Destinations:
United States (2-Way Short Code)
Puerto Rico (2-Way Short Code)

We appreciate your patience and apologize for any inconvenience if the maintenance may have caused unforeseen impact to traffic.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
If you are not already subscribed to the Sinch Status Page, we recommend that you do so to receive notifications on incidents and maintenance.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 14, 19:53 UTC

External Maintenance - Toll Free Number Provider

Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC

Scheduled - Dear Client,  

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-09-17 04:00 UTC
End Time: 2020-09-17 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Aug 28, 06:09 UTC

Sep 16, 2020

Sinch Incident - Degradation for Flashcall Verification Service, SMS (legacy-sinch)

Resolved - Dear customer,

A fix has been implemented, and we are no longer seeing impact to our Verification nor Legacy SMS traffic since 22:10 GMT.

The cause was internal connectivity issues within our platform, and an official statement will follow tomorrow further detailing the root cause.

We appreciate your patience while we worked to restore service.
Please contact support@sinch.com should you require any assistance.
Sep 16, 22:35 UTC

Investigating - Dear Customer,

We are currently investigating an ongoing degradation impacting our Flashcall verification-service and our legacy-sinch SMS service.

What: Traffic deviations and quality degradation for verification traffic as well as standard sms traffic
When: Since 08:30 UTC

Our sincere apologies for any disruption to your business.
Sep 16, 14:19 UTC

External Maintenance - US and Canada Long Number Provider

Completed - The scheduled maintenance has been completed.
Sep 16, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:00 UTC

Scheduled - Dear Client,  

We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-09-16 15:00 UTC
End Time: 2020-09-16 19:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 15, 22:48 UTC

Degraded performance - Rogers Wireless CA

Resolved - Dear client,

We are writing to inform you that traffic has been stable since 17:08 UTC, and we will resolve this incident.

Start Time: 2020-09-16 15:44 UTC
End Time: 2020-09-16 17:08 UTC

Impact: Clients may have observed delayed MT messages towards Rogers Wireless - Canada.

We thank you for your patience while we worked with the operator to resolve this.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 16, 18:01 UTC

Investigating - Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada.

Start Time: 2020-09-16 15:44 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 16, 16:10 UTC

Verification platform upgrade

Completed - The scheduled maintenance has been completed.
Sep 16, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC

Scheduled - We have a scheduled a maintenance for our verification platform.

Starting Time: 2020-09-16 06:00 UTC
Ending Time: 2020-09-16 13:00 UTC

Impact: No impact

Assessed Risk Level: Low

Please contact support@sinch.com should you require further information or assistance.
Sep 9, 14:07 UTC

External Maintenance - US and Canada Long Number Provider

Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC

Scheduled - Dear Client,  

We are writing to inform you that our US and Canada Long Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-09-16 06:00 UTC
End Time: 2020-09-16 10:00 UTC

Impact MT: Clients may experience delayed or rejected MTs to the US and Canada via Long Numbers
Impact MO: Clients may experience delayed or rejected MOs from the US and Canada via Long Numbers
Impact DLR: Clients may experience delayed or failed DLRs from the US and Canada via Long Numbers

On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 15, 22:45 UTC

Degraded performance - Rogers Wireless CA

Resolved - Dear client,

We are writing to inform you that traffic has been stable since 01:03 UTC, and we will resolve this incident.

Start Time: 2020-09-15 18:45 UTC
End Time: 2020-09-16 01:03 UTC

Impact: Clients may have observed delayed MT messages towards Rogers Wireless - Canada.

We thank you for your patience while we worked with the operator to resolve this.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 16, 02:06 UTC

Update - We are continuing to investigate this issue.
Sep 15, 19:58 UTC

Investigating - Dear Client,

We are writing to inform you that we are currently observing MT delivery delays towards Rogers Wireless - Canada.

Start Time: 2020-09-15 18:45 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 15, 19:58 UTC

Sep 15, 2020

Sinch Scheduled Network Maintenance - US3 Site

Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 UTC

Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our US3 Site we will be performing a network maintenance at the times specified below.

Type: Scheduled Network Maintenance
Start Time: 2020-09-15 08:00 UTC
End Time: 2020-09-15 11:00 UTC

Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com / us3.smpp.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com / us3.httpsms.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com / us3.httplookup.api.sinch.com / inbound01-ash1.clxnetworks.com (209.95.131.8)

Impact:
Clients using Secure SMPP/HTTP and IP address to the US3 site for MT/MO traffic will experience failures or unable to connect.
Clients will experience failures to Number Lookups via US3 site.

Impacted Destinations:
Canada (2-Way Short Code: Eastlink, SasKTel and Wind Mobile only)
Panama (2-Way Short Code)
Mexico (2-Way Short Code)

Corresponding redundant site will be available. Please make sure you are connected to redundant site in advance to ensure no loss of service.

SMPP FQDN: smpp-us2.clxcommunications.com (52.52.233.116)
HTTP FQDN: http-us2.clxcommunications.com (52.52.233.116)
ENUM FQDN: enum-us2.clxcommunications.com (52.52.232.130)

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

If you are not already subscribed to the Sinch Status Page, we recommend that you do so to receive notifications on incidents and maintenances.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Aug 28, 14:38 UTC

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

Delivery issues - Globe Philippines

Resolved - This incident has been resolved.
Sep 11, 20:21 UTC

Investigating - Dear Client,

We've been informed that Globe Philippines are experiencing issues on their side which may cause potential delays on a portion of messages sent towards the network.

Incident Start Time: 2020-08-25 04:20 UTC.
Impact MT: Clients may observe delayed or expired messages towards Globe Philippines.

We are working with the operator to resolve this issue as soon as possible.
If you have any questions, please contact us at support@sinch.com.
Aug 25, 05:56 UTC

External Maintenance - T-Mobile US

Completed - The scheduled maintenance has been completed.
Sep 11, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:31 UTC

Scheduled - Dear Client,

We are writing to inform you that T-Mobile US will be conducting a maintenance on their platform at the times specified below.

Start Time: 2020-09-11 04:30 UTC
End Time: 2020-09-11 10:30 UTC

Impact MT: Clients may experience delayed or rejected Shortcode and Toll Free Long Number MTs to T-Mobile network.
Impact MO: Clients may experience delayed or rejected Shortcode and Toll Free Long Number MOs from T-Mobile network.

On behalf of T-Mobile US we appreciate your patience and apologise for any inconvenience experienced during this period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 9, 20:31 UTC

Sep 10, 2020

Operator Notification - Meteor IE

Resolved - This incident has been resolved.

Incident Start Time: 2020-09-09 09:38 UTC
Incident End Time: 2020-09-10 06:00 UTC

Impact: Clients may observe delayed or failed MTs towards Meteor IE.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 10, 13:07 UTC

Monitoring - Dear Clients

We are writing to inform you that delivery to Meteor IE has normalized since 2020-09-10 06:00 UTC
We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.

We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Sep 10, 07:55 UTC

Investigating - Dear Clients

We are writing to inform you that we are currently observing delivery issues towards the Meteor IE network in Ireland. We are working with the operator to solve this issue.

Incident Start Time: 2020-09-09 09:38 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards Meteor IE.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 9, 12:27 UTC

Sinch Service Notification - Time discrepancies

Resolved - We are writing to inform you that we observed some time discrepancies on our servers negatively impacting access to our RTC portal, Sinch Dashboard and Authorization requests on REST API for some customers.

Our developers have implemented a fix which resolved the issue.

Start Time: 2020-09-10 14:24 UTC
End Time: 2020-09-10 16:43 UTC

Impact: Clients may have been unable to access the VVV portal and Sinch Dashboard. Also authentication for some REST requests may have failed.

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 10, 12:00 UTC

External Maintenance - AT&T - Mexico

Completed - The scheduled maintenance has been completed.
Sep 10, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:02 UTC

Scheduled - Dear Client,

We are writing to inform you that AT&T Mexico will be performing planned maintenance at the times specified below.

Start Time: 2020-09-10 05:00 UTC
End Time: 2020-09-10 11:00 UTC

Type: Operator Scheduled Maintenance
Impact MT: Clients may experience delayed SMS MTs towards AT&T Mexico
Impact MO: Clients may experience delayed SMS MOs from AT&T Mexico

On behalf of AT&T Mexico, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 8, 10:08 UTC

External Maintenance - Sprint - US

Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 UTC

Scheduled - Dear Client,

We are writing to inform you that Sprint US will be performing planned maintenance at the times specified below.

Start Time: 2020-09-10 06:00 UTC
End Time: 2020-09-10 10:00 UTC

Type: Operator Scheduled Maintenance
Impact MT: Clients may experience delayed Short Code and Toll-Free Number MTs towards Sprint US
Impact MO: Clients may experience delayed Short Code and Toll-Free Number MOs from Sprint US

On behalf of Sprint US, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Sep 8, 07:48 UTC

External Maintenance - US Cellular

Completed - The scheduled maintenance has been completed.
Sep 10, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:32 UTC

Scheduled - Dear Customers,

We are writing to inform you that US cellular is conducting a maintenance on their platform at the times specified below.

Start Time: 2020-09-10 05:30:00 UTC
End Time: 2020-09-10 09:30:00 UTC

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards US Cellular
Impact MO: Clients may experience delayed/rejected/failed MO traffic from US Cellular

On behalf of US Cellular we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or canceled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sep 9, 18:31 UTC

External Maintenance - Toll Free Number Provider

Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:00 UTC

Scheduled - Dear Client,  

We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-09-10 04:00 UTC
End Time: 2020-09-10 07:00 UTC

Impact: Customers may experience increased MO/MT/DLR SMS latency during the maintenance window

On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Aug 28, 06:08 UTC

Operator Notification: Telia Norway

Resolved - The operator has resolved this incident.
Sep 10, 03:10 UTC

Investigating - We are writing to inform you that we are currently observing delivery issues towards Telia Norway.
We are working with the operator to solve this issue.

Incident Start Time: 2020-09-09 14:10 UTC

Impact: Clients may observe delayed MTs/DRs towards Telia Norway

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Sep 9, 15:20 UTC