All Systems Operational
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP Operational
REST Operational
Messaging API - CA Operational
Reach API Operational
SMPP ? Operational
HTTP ? Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp Operational
SPAN Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Legacy API Operational
Atlas SMPP (mBlox) Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
Customer Portal Operational
Payment Operational
SMS Administration Operational
Numbers Administration Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Reach Platform Maintenance Jan 29, 07:00-12:00 UTC
Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.

Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2020-01-29 07:00 UTC
End Time: 2020-01-29 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,

Sinch
Posted on Jan 8, 07:45 UTC
Planned Maintenance - CA Sites Jan 29, 08:00-09:00 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one:
2020-01-29 08:00-08:30 UTC
Affected Site: CA1-1

Window two:
2020-01-29 08:30-09:00 UTC
Affected Site: CA1-2
Posted on Jan 8, 10:25 UTC
Sinch Planned Maintenance: Verizon US Jan 29, 09:00-11:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our connections to Verizon US at the times specified below.

Type: Scheduled Maintenance

Start Time: 2020-01-29 09:00 UTC
End Time: 2020-01-29 11:00 UTC

Impact MT: Clients may experience delayed MTs and DLRs for Verizon US
Impact MO: Clients may experience delayed MOs from Verizon US

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Jan 23, 20:01 UTC
Planned Maintenance - API REST US Jan 29, 10:00-10:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 21:03 UTC
Scheduled - We have a scheduled database maintenance related to US REST API on 2020-01-29 10:00-10:30 UTC.
Impact: Clients will for a period of 30-60 seconds not be able to download DLR reports and MOs using HTTP GET.
Affected endpoints: us.sms.api.sinch.com, api.clxcommunications.com, api.mblox.com, api-sms-us.clxcommunications.com
Jan 7, 08:27 UTC
SSL Certificate Renewal For Mblox legacy gateways Jan 30, 01:00-03:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox legacy gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-01-30 01:00 UTC
End Time: 2020-01-30 03:00 UTC
Impact: Clients connecting to the Mblox legacy gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

xml4.mblox.com

xml7.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 12, 08:24 UTC
Planned Maintenance - API RCS US Jan 30, 07:00-07:30 UTC
We have a scheduled database maintenance related to US RCS API on 2020-01-30 07:00 UTC to 07:30 UTC.
Impact: Clients may notice a loss of connectivity to the API endpoints for about 30 seconds.
Affected endpoints:
api.clxcommunications.com/rcs
us.rcs.api.sinch.com
us1.rcs.api.sinch.com
Posted on Jan 2, 12:13 UTC
Planned Maintenance - AU Sites Jan 30, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one:
2020-01-30 15:00-15:30 UTC
Affected Site: AU1-1

Window two:
2020-01-30 15:30-16:00 UTC
Affected Site: AU1-2
Posted on Jan 8, 10:26 UTC
Planned Maintenance - API WhatsApp EU Jan 31, 05:00-05:30 UTC
We have a scheduled database maintenance related to EU1 WhatsApp API on 2020-01-31 05:00 UTC to 05:30 UTC.
Impact: Clients may notice a loss of connectivity to the API endpoints for about 30 seconds
Affected endpoint: eu1.whatsapp.api.sinch.com
Posted on Jan 2, 12:07 UTC
Planned Maintenance - API WhatsApp US Jan 31, 10:00-10:30 UTC
We have a scheduled database maintenance related to US1 WhatsApp API on 2020-01-31 10:00 UTC to 10:30 UTC.
Impact: Clients may notice a loss of connectivity to the API endpoints for about 30 seconds.
Affected endpoint: us1.whatsapp.api.sinch.com
Posted on Jan 2, 12:19 UTC
Scheduled maintenance: Renew the SSL cert of our AU REST endpoint Feb 6, 13:00-14:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate of our AU REST endpoint.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-02-06 13:00 UTC
End Time: 2020-02-06 14:00 UTC
Impact: Clients connecting to the AU REST endpoint below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

au1.sms.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 20, 10:07 UTC
SSL Certificate Renewal For RCS US endpoint us.rcs.api.sinch.com Feb 7, 09:00-11:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate one of our US RCS endpoints.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-02-07 08:00 UTC
End Time: 2020-02-07 10:00 UTC
Impact: Clients connecting to the US RCS endpoint below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:
us.rcs.api.sinch.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 20, 09:38 UTC
Scheduled SMSC Maintenance CA1 Feb 10, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our CA1 site.

Type: Scheduled Maintenance
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com (52.60.36.85)
HTTP FQDN: ca1-1.httpsms.api.sinch.com (52.60.36.85)
ENUM: 35.182.119.235
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:47 UTC
Scheduled SMSC Maintenance AU1 Feb 10, 15:00-19:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our AU1 site.

Type: Scheduled Maintenance
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com (13.237.67.114)
HTTP FQDN: au1-1.httpsms.api.sinch.com (13.237.67.114)
ENUM: 13.55.221.217
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:48 UTC
Scheduled SMSC Maintenance US2 Feb 11, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our US2 site.

Type: Scheduled Maintenance
Affected site: US2
SMPP FQDN: smpp-us2.clxcommunications.com (52.52.233.116)
HTTP FQDN: http-us2.clxcommunications.com (52.52.233.116)
ENUM FQDN: enum-us2.clxcommunications.com (52.52.232.130)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:50 UTC
Scheduled SMSC Maintenance EU1 Feb 11, 20:00 - Feb 12, 00:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our EU1 site.

Type: Scheduled Maintenance
Affected site: EU1
SMPP FQDN: smpp-eu1.clxcommunications.com (34.248.94.53)
HTTP FQDN: http-eu1.clxcommunications.com (34.248.94.53)
ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:51 UTC
Scheduled SMSC Maintenance CA2 Feb 12, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our CA2 site.

Type: Scheduled Maintenance
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com (35.182.79.152)
HTTP FQDN: ca1-2.httpsms.api.sinch.com (35.182.79.152)
ENUM: 52.60.94.100
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:52 UTC
Scheduled SMSC Maintenance AU2 Feb 12, 15:00-19:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our AU2 site.

Type: Scheduled Maintenance
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com (3.104.232.22)
HTTP FQDN: au1-2.httpsms.api.sinch.com (3.104.232.22)
ENUM: 13.55.208.92
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:53 UTC
Scheduled SMSC Maintenance US3 Feb 13, 08:00-12:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our US3 site.

Type: Scheduled Maintenance
Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
HTTP FQDN: http-us3.clxcommunications.com (209.95.131.8)
ENUM FQDN: enum-us3.clxcommunications.com (209.95.131.8)
Impact MT: No traffic impact expected
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:54 UTC
SSL Certificate Renewal for Mblox Legacy Gateways Feb 13, 09:00-12:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox legacy gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-02-13 09:00 UTC
End Time: 2020-02-13 11:00 UTC
Impact: Clients connecting to the Mblox legacy gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

xml5.us.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 22, 21:10 UTC
Scheduled SMSC Maintenance EU3 Feb 13, 20:00 - Feb 14, 00:00 UTC
Dear Client,

We will be performing a scheduled maintenance at our EU3 site.

Type: Scheduled Maintenance
Affected site: EU3
SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)
Impact MT: Clients may experience MT and DLR delays towards Bangladesh, Cambodia, Egypt, Hong Kong, Ireland, Japan, Kenya, Malaysia, Philippines, Taiwan and Vietnam
Impact MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

Corresponding redundant sites will be available.
Please make sure you are connected to two sites in advance to ensure no loss of service.
In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Posted on Jan 24, 15:55 UTC
SSL Certificate Renewal for Mblox Legacy Gateways Mar 5, 01:00-04:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Mblox legacy gateways during the times specified below.

Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2020-03-05 01:00 UTC
End Time: 2020-03-05 03:00 UTC
Impact: Clients connecting to the Mblox legacy gateway hosts below via the SSL secure port will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.

Download Updated SSL Certificate files here:

xml3.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.
Posted on Jan 22, 21:10 UTC
Sinch Operator Notification: Canada Toll-Free number provider Mar 8, 05:00-10:00 UTC
Our Canada Toll-Free number provider has scheduled a maintenance.
Impact: Delays can be expected for MO/MT Toll-Free messages towards Rogers & Telus Canada.
Posted on Jan 9, 16:44 UTC
System Metrics Month Week Day
API Response Time - Connect
Fetching
API Response Time - Full
Fetching
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020
Ticketing system - processing delayed
Resolved - This incident has been resolved.
Jan 25, 16:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 15:50 UTC
Investigating - We are currently seeing support tickets created reaching our inbox delayed.
We are investigating this issue.
Jan 25, 15:43 UTC
Jan 24, 2020
Virgin (Canada) MO issues
Resolved - This incident has been resolved
.
Incident Start time: 2020-01-23 11:00 UTC
Restoration time: 2020-01-24 18:59 UTC
Incident Stop time: 2020-01-24 19:30 UTC
Jan 24, 19:53 UTC
Monitoring - We have resolved the issue affecting MO messages from Virgin CA
and we are currently monitoring the traffic.
Incident Start time: 2020-01-23 11:00 UTC
Restoration time: 2020-01-24 18:59 UTC
Incident Stop time: TBD
Jan 24, 19:28 UTC
Investigating - We are currently experiencing degradation regarding MO messages from Virgin CA
Impact: MO messages are queued and delayed.
We are working with the operator to resolve this issue.
Jan 24, 18:52 UTC
External Maintenance USA T-Mobile
Completed - The scheduled maintenance has been completed.
Jan 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:01 UTC
Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-01-24 06:00 AM UTC
End Time: 2020-01-24 11:00 AM UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Jan 23, 00:23 UTC
External Maintenance - Toll-Free Number Provider (US)
Completed - The scheduled maintenance has been completed.
Jan 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:00 UTC
Scheduled - We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:

Start Time: 2020-01-24 05:00 AM UTC
End Time: 2020-01-24 07:00 AM UTC

Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Jan 22, 21:04 UTC
Jan 23, 2020
Delivery Issue Telecom Videotron (Canada)
Resolved - This incident is now resolved.

Incident Start Time: 12:28 UTC
Service Restoration Time: 14:17 UTC
Incident End Time: 14:58 UTC

If you have any questions, please contact us at support@sinch.com
Jan 23, 15:11 UTC
Update - We are no longer observing any impact on MT and delivery reports. The queues towards the carrier are currently draining.
Jan 23, 14:48 UTC
Monitoring - We have observed MT and Delivery report issues to Telecom Videotron
Impact: MT and Delivery reports where queued and delayed.
Incident start time: 12:28 UTC
Incident stop time: TBD

We appreciate your patience while we worked with the operator to resolve this issue.
Jan 23, 14:29 UTC
External Maintenance USA T-Mobile
Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 UTC
Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-01-23 08:00 AM UTC
End Time: 2020-01-23 11:00 AM UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Jan 23, 00:24 UTC
Sinch Planned Maintenance: GW112 & GW112FTEU
Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 09:00 UTC
Scheduled - Dear Clients,

On 2020-01-23, Sinch will be performing a maintenance that will affect Bell and Virgin Canada.

During the maintenance clients may experience failed or delayed MT or MO messages. Delivery Notifications during this period may be delayed for either of these operators.

Type: Sinch Maintenance
Start Time: 2020-01-23 09:00 (UTC)
Start Time: 2020-01-23 11:00 (UTC)
Affected Products: GW112/GW112FTEU (Canadian Short Codes)
Impact MT: Clients may experience failed or delayed MT messages towards Bell and Virgin Canada.
Impact MO: Clients may experience delayed MO traffic from Bell and Virgin Canada MSISDNs.
Impact DLR: Clients may experience failed or delayed Delivery Notifications from Bell and Virgin Canada.

In case you need further information, please contact technical support at support@sinch.com. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Sincerely,
Sinch
Jan 16, 00:02 UTC
External Maintenance US Cellular
Completed - The scheduled maintenance has been completed.
Jan 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 UTC
Scheduled - We are writing to inform you that US Cellular will be performing planned maintenance at the times specified below:

Start Time: 2020-01-23 07:00 AM UTC
End Time: 2020-01-23 10.00 AM UTC

Impact MT: Clients may experience delays or failures on US Short Code MT traffic to US Cellular
Impact MO: Clients may experience delays or failures on US Short Code MO traffic from US Cellular
Impact DLR: Clients may experience delays or failures on DLRs from US Cellular
Jan 21, 21:42 UTC
Unplanned External Maintenance - US Sprint
Completed - The scheduled maintenance has now been completed.
Traffic towards Sprint was restored at 07:57 GMT
Jan 23, 09:24 UTC
Verifying - MMS & SMS MO/MT flow from Sprint has now been restored. We will continue to monitor the results.
Jan 23, 08:44 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 23, 08:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 07:20 UTC
Scheduled - Sprint US has scheduled an unplanned maintenance.

Start time: 2020-01-23 07:00 UTC
Expected end time: 2020-01-23 11:00 UTC

Impact: MMS and SMS Shortcode MT and MO towards Sprint will be unavailable for approximately 2 hours.
Jan 23, 07:00 UTC
Jan 22, 2020
Sinch Planned Maintenance: Verizon US
Completed - The scheduled maintenance has been completed.
Jan 22, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on our connections to Verizon US at the times specified below.

Type: Scheduled Maintenance
Start Time: 2020-01-22 09:00 UTC
End Time: 2020-01-22 11:00 UTC
Impact MT: Clients may experience delayed MTs and DLRs for Verizon US
Impact MO: Clients may experience delayed MOs from Verizon US

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Jan 17, 19:34 UTC
Jan 21, 2020
Delivery Issue France - Bouygues
Resolved - This incident has been resolved.
Jan 21, 18:20 UTC
Monitoring - After further investigation we have identified that the issue is isolated to Delivery reports and MO traffic, linked to one of multiple connections to the operator. The connection facing this issue is now removed and currently traffic works well in both directions. We are monitoring to ensure queued MO’s and DR’s on that specific connection arrives.
Jan 21, 12:35 UTC
Investigating - We are observing delivery issue towards Bouygues Telecom - France.
Impact: Clients may experience delayed or missing MT and MO messages.
We are working with the operator to resolve this issue.
Jan 21, 11:46 UTC
Calling Issues - EU Central
Resolved - This incident has been resolved.
Jan 21, 13:57 UTC
Update - We are continuing to investigate this issue.
Jan 21, 11:15 UTC
Investigating - We are currently experiencing issues with PSTN traffic in our EU-Central region
Impact: Clients maybe experiencing failed calls or quality degradation.
Jan 21, 10:57 UTC
Delivery Issue Germany O2 & E-Plus
Resolved - This incident has been resolved.

End Time: 2020-01-21 11:30 UTC
Jan 21, 11:35 UTC
Update - We are continuing to investigate this issue.
Jan 21, 07:56 UTC
Investigating - We are observing delivery issues to O2 and E-Plus Germany.
Impact: Clients may experience delayed or missing MT and MO messages.
We are working with the operator to resolve this issue.
Jan 21, 07:53 UTC
RTC Portal - Payment Issues
Resolved - This incident has been resolved.
Jan 21, 11:18 UTC
Identified - We are currently experiencing issues with PayPal transactions in our RTC portal (http://portal.sinch.com/)

This is being investigated and we are working to resolve the issue as soon as possible.

We are working with PayPal to resolve this issue.
Jan 21, 08:57 UTC
Sinch Planned Maintenance: GW112 & GW112FTEU
Completed - The scheduled maintenance has been completed.
Jan 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 UTC
Scheduled - Dear Clients,

We are writing to inform you about an up and coming maintenance which will affect several of our Canadian operators.

On 2020-01-21, Sinch will be performing a maintenance that will affect Rogers, Fido, ICE Wireless, Execulink, and Telus Canada.

During the maintenance clients may experience failed or delayed MT or MO messages. Delivery Notifications during this period may be delayed for each of these operators.

Type: Sinch Maintenance
Start Time: 2020-01-21 09:00 (UTC)
End Time: 2020-01-21 11:00 (UTC)
Affected Products: GW112/GW112FTEU (Canadian Short Codes)
Impact MT: Clients may experience failed or delayed MT messages towards Rogers, Fido, ICE Wireless, Execulink, and Telus Canada.
Impact MO: Clients may experience delayed MO traffic from Rogers, Fido, ICE Wireless, Execulink, and Telus MSISDNs.
Impact DLR: Clients may experience failed or delayed Delivery Notifications from Rogers, Fido, ICE Wireless, Execulink, and Telus Canada

In case you need further information, please contact technical support at support@sinch.com. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Sincerely,
Sinch
Jan 15, 22:40 UTC
Jan 20, 2020
US & CA Toll Free Number Provider
Resolved - We are now seeing services restored to normal and queues have been drained.

Start Time: 2020-01-20 19:05 UTC
End Time: 2020-01-20 20:03 UTC

Impact MT: Clients may have observed delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may have observed delayed or rejected MOs from US and CA
Jan 20, 21:22 UTC
Investigating - We are currently investigating an issue with our United States and Canadian Toll Free Number Provider. The issue may affect MT, DLR and MO services using US and CA Toll Free Numbers

Impact MT: Clients may observe delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may observe delayed or rejected MOs from US and CA
Jan 20, 19:44 UTC
Outage - West Africa Cable System
Resolved - We are writing to inform you that the fiber cut issue in WACS (West Africa Cable System) services has been successfully resolved. Services are tested and back to normal.

Start Time: Friday 17th Jan 10:00 UTC
End Time: Monday 20th Jan 07:00 UTC

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Jan 20, 09:57 UTC
Identified - We are writing to inform you that we are currently facing delivery issues to multiple East African countries since 2020-01-16 15:00 UTC.
As per latest updates from our partner, WACS (West Africa Cable System) cable is down which is impacting multiple networks in the East African countries.
Jan 17, 10:47 UTC
US2 Site Network Disturbance
Resolved - This incident has been resolved.
A fix has been implemented and we are now observing services restored to normal.

Start Time: 2020-01-19 23:56 UTC
End Time: 2020-01-20 00:36 UTC

Impact: The messages deliveries were delayed or rejected.

We sincerely apologies for this inconvenience.
Jan 20, 01:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 00:54 UTC
Update - We are continuing to investigate this issue.
Jan 20, 00:34 UTC
Update - We are continuing to investigate this issue.
Jan 20, 00:27 UTC
Investigating - We have identified network issues, the message delivery might be affected.
We are investigating, more information will be followed.
Jan 20, 00:26 UTC
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 16, 2020
US & CA Toll Free Number Provider
Resolved - We are now seeing services restored to normal and queues have been drained.

Start Time: 2020-01-16 18:13 UTC
End Time: 2020-01-16 19:30 UTC

Impact MT: Clients may have observed delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may have observed delayed or rejected MOs from US and CA
Jan 16, 19:39 UTC
Identified - Our provider has discovered connectivity issues on their platform and are working as soon as possible to resolve this. The issue is impacting MT, DLR and MO services using US and CA Toll Free Numbers.

Impact MT: Clients may observe delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may observe delayed or rejected MOs from US and CA
Jan 16, 18:59 UTC
Investigating - We are currently investigating an issue with our United States and Canadian Toll Free Number Provider. The issue may affect MT, DLR and MO services using US and CA Toll Free Numbers

Impact MT: Clients may observe delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may observe delayed or rejected MOs from US and CA
Jan 16, 18:42 UTC
Jan 15, 2020
Delivery Issue US Verizon
Resolved - A fix has been implemented and we are now observing services restored to normal.

Start Time: 2020-01-15 15:03 UTC
End Time: 2020-01-15 18:13 UTC

Impact MT: Clients may have observed delay for shortcode MTs to Verizon US.

We sincerely apologies for this inconvenience.
Jan 15, 18:24 UTC
Identified - We have been able to locate an issue that is causing intermittent delay issues towards Verizon US, affecting shortcode MT traffic to the operator and we are currently working to resolve this as soon as possible.

Start Time: 2020-01-15 15:03 UTC
Impact MT: Clients may observe delay for shortcode MTs to Verizon US
Jan 15, 16:50 UTC
Investigating - We are currently investigating a potential issue towards Verizon US which may cause intermittent delay in shortcode MT, DLR and MO traffic to and from the operator.

Impact MT: Clients may observe delay for shortcode MTs and DLRs to and from Verizon US
Impact MO: Clients may observe delay for shortcode MOs from Verizon US
Jan 15, 16:15 UTC
AT&T Mobility US - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:01 UTC
Scheduled - We are writing to inform you that AT&T US will be performing planned maintenance at the times specified below:

Start Time: 2020-01-16 02:00 UTC
End Time: 2020-01-16 12:00 UTC

Impact MT: Clients may experience delayed Short Code and Toll-Free Number SMS MTs towards AT&T US.
Impact MO: Clients may experience delayed Short Code and Toll-Free Number SMS MOs from AT&T US.
Impact MMS: Clients may experience delayed Short Code MMS MTs towards AT&T US.
Impact MMS: Clients may experience delayed Short Code MMS MOs from AT&T US.
Jan 13, 23:26 UTC
AT&T Mobility US - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:01 UTC
Scheduled - We are writing to inform you that AT&T US will be performing planned maintenance at the times specified below:

Start Time: 2020-01-15 02:00 UTC
End Time: 2020-01-15 12:00 UTC

Impact MT: Clients may experience delayed Short Code and Toll-Free Number SMS MTs towards AT&T US.
Impact MO: Clients may experience delayed Short Code and Toll-Free Number SMS MOs from AT&T US.
Impact MMS: Clients may experience delayed Short Code MMS MTs towards AT&T US.
Impact MMS: Clients may experience delayed Short Code MMS MOs from AT&T US.
Jan 13, 23:26 UTC
Jan 14, 2020
Whatsapp API Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:01 UTC
Scheduled - Dear Client,

In order to prepare for support of rich media in message templates, our WhatsApp API will undergo maintenance.

During the window, there will be a maximum of 10 minutes downtime per API (EU/US).
Messages dispatched during the downtime will be queued for retry.

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch
Jan 9, 11:51 UTC
Jan 13, 2020
External Maintenance USA T-Mobile
Completed - The scheduled maintenance has been completed.
Jan 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 UTC
Scheduled - We are writing to inform you that T-Mobile US will be performing planned maintenance at the times specified below:

Start Time: 2020-01-13 08:00 AM UTC
End Time: 2019-01-13 11:00 AM UTC

Impact MT: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MT delays or failures
Impact MO: Potential US short code (GW111) and North America Toll-Free (GW800/GW888) MO delays or failures
Jan 9, 19:24 UTC
External - North American Long Number Provider
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 UTC
Scheduled - We are writing to inform you that our North American Long Number Provider is conducting maintenance on their platform at the times specified below.
Start Time: 2020-01-13 05:00 UTC
End Time: 2020-01-13 08:00 UTC
Impact: Brief delay in SMS messaging service, messages will be queued and delivered once both data centers come back online.
Jan 12, 09:33 UTC
Jan 12, 2020
Sprint US issues
Resolved - MO and DLR flow from Sprint is back to normal since 02:55 UTC and the maintenance on Syniverse/Sprints side is over.

On behalf of the operator we apologies for this inconvenience.
Jan 12, 04:14 UTC
Monitoring - MO and DLR flow from Sprint has now been restored. We will continue to monitor.
Jan 12, 03:06 UTC
Identified - The MO and DLR issue is due to Syniverse/Sprint working on a maintenance that started at 2020-01-12 00:00 UTC and expected to complete at 2020-01-12 04:00 UTC.
Jan 12, 01:58 UTC
Investigating - We are observing MO and DLR issues from Sprint US as of 2020-01-12 00:34 UTC.
Impact: Clients may observe delayed MOs and DLRs from Sprint US
We are working with the carrier to investigate the issue.
Jan 12, 01:10 UTC
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