Investigating - Dear Client,
We are writing to inform you that we are currently observing delivery issues towards Asiacell - Iraq.
We are working with the operator to resolve the issue.
Incident Start Time: 2021-05-12 19:34 UTC
Impact: Clients may observe delayed or failed MTs towards Asiacell - Iraq.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 12, 20:41 UTC
We are writing to inform you that we are currently observing delivery issues towards Asiacell - Iraq.
We are working with the operator to resolve the issue.
Incident Start Time: 2021-05-12 19:34 UTC
Impact: Clients may observe delayed or failed MTs towards Asiacell - Iraq.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
May 12, 20:41 UTC
Monitoring - We are writing to inform you that we are observing stable performance but will keep monitoring the traffic for any changes.
Incident Start Time: 2021-05-11 15:51 UTC
Incident End Time: 2021-05-12 14:35 UTC
We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 12, 15:53 UTC
Incident Start Time: 2021-05-11 15:51 UTC
Incident End Time: 2021-05-12 14:35 UTC
We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 12, 15:53 UTC
Investigating - Dear client,
We are writing to inform you that we are again observing delivery issues towards the Etisalat network in Egypt.
Our engineers are currently investigating the cause and we will continue to update you with further information once available.
Start Time: 2021-05-11 15:51 UTC
Impact MT: Clients may observe delayed or failed messages towards the Etisalat network in Egypt
If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 12, 09:33 UTC
We are writing to inform you that we are again observing delivery issues towards the Etisalat network in Egypt.
Our engineers are currently investigating the cause and we will continue to update you with further information once available.
Start Time: 2021-05-11 15:51 UTC
Impact MT: Clients may observe delayed or failed messages towards the Etisalat network in Egypt
If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 12, 09:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 14:47 UTC
May 11, 14:47 UTC
Update - We are writing to inform you that we are observing stable performance but will keep monitoring the traffic for any changes.
Incident Start Time: 2021-05-09 05:30 UTC
Incident End Time: 2021-05-11 13:11 UTC
We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 11, 14:46 UTC
Incident Start Time: 2021-05-09 05:30 UTC
Incident End Time: 2021-05-11 13:11 UTC
We appreciate your patience while we worked with the operator to resolve this issue.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
May 11, 14:46 UTC
Investigating - Dear client,
We are writing to inform you that we are observing delivery issues towards the Etisalat network in Egypt, which may cause a delay in delivery for your MT messages. Our engineers are currently investigating the cause. We will continue to update you with further information once available.
Start Time: 2021-05-09 05:30 UTC
Impact MT: Clients may observe delayed or failed messages towards the Etisalat network in Egypt
If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 9, 07:58 UTC
We are writing to inform you that we are observing delivery issues towards the Etisalat network in Egypt, which may cause a delay in delivery for your MT messages. Our engineers are currently investigating the cause. We will continue to update you with further information once available.
Start Time: 2021-05-09 05:30 UTC
Impact MT: Clients may observe delayed or failed messages towards the Etisalat network in Egypt
If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
May 9, 07:58 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Degraded Performance
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
Reach API
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MMS 365
Operational
E-mail 365
Operational
SMS 365 Operator
Operational
Intelligent Hubbing 365
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - O2 UK
May 18, 22:00 - May 19, 03:30 UTC
Dear Client,
We are writing to inform you that O2 UK will conduct a maintenances on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-18 22:00 UTC
End Time: 2021-05-19 03:30 UTC
Impact MT: Clients may experience MT delays/rejects to O2 UK
Impact MO: Clients may experience MO delays/rejects on Short Codes and Long Numbers from O2 UK.
On behalf of O2 UK we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 12, 22:00 UTC
We are writing to inform you that O2 UK will conduct a maintenances on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-18 22:00 UTC
End Time: 2021-05-19 03:30 UTC
Impact MT: Clients may experience MT delays/rejects to O2 UK
Impact MO: Clients may experience MO delays/rejects on Short Codes and Long Numbers from O2 UK.
On behalf of O2 UK we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 12, 22:00 UTC
Internal Maintenance - Verizon - US
May 19, 09:00-11:00 UTC
Dear Client,
We are notifying clients connecting to the Sinch Enhanced SMPP, HTTP SMS and REST API that we are updating the MCCMNC value (OperatorID) we are returning in the short code MOs and DLRs for Verizon US from 310004 to 310010. Please note Leqacy Mblox APIs will not be impacted.
Start Time: 2021-05-19 09:00 UTC
End Time: 2021-05-19 11:00 UTC
Impact MT: No impact to MT traffic
Impact MO: Enhanced SMPP, HTTP SMS, and REST API clients receiving the MCCMNC value (OperatorID) information in short code MOs from Verizon will be set with 310010 (instead of the old 310004).
Impact DR: Enhanced SMPP, HTTP SMS, and REST API clients receiving the MCCMNC value (OperatorID) information in short code DLRs from Verizon will be set with 310010 (instead of the old 310004).
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on May 4, 20:30 UTC
We are notifying clients connecting to the Sinch Enhanced SMPP, HTTP SMS and REST API that we are updating the MCCMNC value (OperatorID) we are returning in the short code MOs and DLRs for Verizon US from 310004 to 310010. Please note Leqacy Mblox APIs will not be impacted.
Start Time: 2021-05-19 09:00 UTC
End Time: 2021-05-19 11:00 UTC
Impact MT: No impact to MT traffic
Impact MO: Enhanced SMPP, HTTP SMS, and REST API clients receiving the MCCMNC value (OperatorID) information in short code MOs from Verizon will be set with 310010 (instead of the old 310004).
Impact DR: Enhanced SMPP, HTTP SMS, and REST API clients receiving the MCCMNC value (OperatorID) information in short code DLRs from Verizon will be set with 310010 (instead of the old 310004).
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on May 4, 20:30 UTC
External Maintenance - Toll Free Number Provider
May 20, 03:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-20 03:00 UTC
End Time: 2021-05-20 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 3, 06:30 UTC
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-20 03:00 UTC
End Time: 2021-05-20 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 3, 06:30 UTC
External Maintenance - US Long Number Provider
May 21, 04:00-05:00 UTC
Dear Client,
We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-21 04:00 UTC
End Time: 2021-05-21 05:00 UTC
Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US
On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 11, 10:05 UTC
We are writing to inform you that our US Long Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-21 04:00 UTC
End Time: 2021-05-21 05:00 UTC
Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US
On behalf of our North American Long Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 11, 10:05 UTC
WhatsApp Routine Maintenance - EU
May 25, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2021-05-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Apr 29, 06:36 UTC
Maintenance window: 2021-05-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Posted on Apr 29, 06:36 UTC
WhatsApp Routine Maintenance - US
May 25, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2021-05-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Apr 29, 06:38 UTC
Maintenance window: 2021-05-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Posted on Apr 29, 06:38 UTC
Scheduled Reach Platform Maintenance
May 26, 07:00-12:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-05-26 07:00 UTC
End Time: 2021-05-26 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on May 10, 08:32 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-05-26 07:00 UTC
End Time: 2021-05-26 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on May 10, 08:32 UTC
Sinch Maintenance Notification on our CA sites loadbalancers
May 26, 08:00-09:00 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-05-26 08:00-08:30 UTC
Affected Site: CA1-1
Window two: 2021-05-26 08:30-09:00 UTC
Affected Site: CA1-2
Posted on May 10, 08:41 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-05-26 08:00-08:30 UTC
Affected Site: CA1-1
Window two: 2021-05-26 08:30-09:00 UTC
Affected Site: CA1-2
Posted on May 10, 08:41 UTC
External Maintenance - Toll Free Number Provider
May 27, 03:00-07:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-27 03:00 UTC
End Time: 2021-05-27 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 3, 06:30 UTC
We are writing to inform you that our Toll Free Number Provider will conduct maintenances on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2021-05-27 03:00 UTC
End Time: 2021-05-27 07:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 3, 06:30 UTC
Customer Portal routine maintenance
May 27, 05:00-07:00 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2021-05-27 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the last Thursday each month.
Posted on May 10, 08:46 UTC
Maintenance window: 2021-05-27 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the last Thursday each month.
Posted on May 10, 08:46 UTC
Sinch Maintenance Notification on our AU sites loadbalancers
May 27, 15:00-16:00 UTC
We will be performing a scheduled maintenance at ourAU> sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-05-27 15:00-15:30 UTC
Affected Site: AU1-1
Window two: 2021-05-27 15:30-16:00 UTC
Affected Site: AU1-2
Posted on May 10, 08:38 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-05-27 15:00-15:30 UTC
Affected Site: AU1-1
Window two: 2021-05-27 15:30-16:00 UTC
Affected Site: AU1-2
Posted on May 10, 08:38 UTC
Sinch Maintenance Notification on our BR sites loadbalancers
May 27, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our BR sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-05-27 15:00-15:30 UTC
Affected Site: BR1-1
Window two: 2021-05-27 15:30-16:00 UTC
Affected Site: BR1-2
Posted on May 10, 08:40 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-05-27 15:00-15:30 UTC
Affected Site: BR1-1
Window two: 2021-05-27 15:30-16:00 UTC
Affected Site: BR1-2
Posted on May 10, 08:40 UTC