Update - Dear Client,
We are writing to inform you that the issue with Rogers Wireless - Canada is still ongoing and we are following it closely.
Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Apr 20, 00:15 UTC
We are writing to inform you that the issue with Rogers Wireless - Canada is still ongoing and we are following it closely.
Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Apr 20, 00:15 UTC
Update - Dear Client,
We are writing to inform you that the issue with Rogers Wireless - Canada is still ongoing and we are following it closely.
This notification has been updated from a service degradation to a service outage.
Rogers is actively working on the issue and will resolve it as quickly as possible.
We are currently working with the operator to ensure our service returns as quickly as possible.
Thank you,
Sinch
Apr 19, 19:08 UTC
We are writing to inform you that the issue with Rogers Wireless - Canada is still ongoing and we are following it closely.
This notification has been updated from a service degradation to a service outage.
Rogers is actively working on the issue and will resolve it as quickly as possible.
We are currently working with the operator to ensure our service returns as quickly as possible.
Thank you,
Sinch
Apr 19, 19:08 UTC
Update - We are continuing to investigate this issue.
Apr 19, 18:18 UTC
Apr 19, 18:18 UTC
Update - We are continuing to investigate this issue.
Apr 19, 15:32 UTC
Apr 19, 15:32 UTC
Update - Dear Client,
We are writing to inform you that the issue with Rogers Wireless - Canada is still ongoing and we are following it closely.
Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Apr 19, 15:23 UTC
We are writing to inform you that the issue with Rogers Wireless - Canada is still ongoing and we are following it closely.
Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Apr 19, 15:23 UTC
Investigating - Dear Client,
We are writing to inform you that we are currently observing intermittent MT delivery delays towards Rogers Wireless - Canada for a subset of traffic.
Start Time: 2021-04-19 05:00 UTC
Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.
Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Apr 19, 06:58 UTC
We are writing to inform you that we are currently observing intermittent MT delivery delays towards Rogers Wireless - Canada for a subset of traffic.
Start Time: 2021-04-19 05:00 UTC
Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.
Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Apr 19, 06:58 UTC
Monitoring - Dear Client,
We are writing to retroactively inform you of delayed DLRs from Sprint. Sprint has confirmed they had DLR queues on their end during the period below:
Incident start time: 2021-04-14 12:00 UTC
Incident end time: 2021-04-14 17:30 UTC
Impact DLR: Clients may experience delayed DLRs on a subset of their shortcode traffic to Sprint.
We appreciate your patience and apologize for any inconvenience experienced while the operator worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Apr 14, 19:19 UTC
We are writing to retroactively inform you of delayed DLRs from Sprint. Sprint has confirmed they had DLR queues on their end during the period below:
Incident start time: 2021-04-14 12:00 UTC
Incident end time: 2021-04-14 17:30 UTC
Impact DLR: Clients may experience delayed DLRs on a subset of their shortcode traffic to Sprint.
We appreciate your patience and apologize for any inconvenience experienced while the operator worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Apr 14, 19:19 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Degraded Performance
SMS - CA - ShortCode
?
Degraded Performance
SMS - CA - Toll Free
?
Degraded Performance
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
Reach API
Operational
SMPP
?
Operational
HTTP
?
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Voice
Degraded Performance
Data Calling
Operational
Phone Calling (PSTN)
Degraded Performance
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MMS 365
Operational
E-mail 365
Operational
SMS 365 Operator
Operational
Intelligent Hubbing 365
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Maintenance - AT&T - US
Apr 7, 04:00-11:00 UTC
Dear Client,
We are writing to inform you that AT&T - US will conduct a maintenance on their platform at the following 2 windows, specified below.
Type: Scheduled Maintenance
First window
Start Time: 2021-04-07 04:00 UTC
End Time: 2021-04-07 11:00 UTC
Second window:
Start Time: 2021-04-08 04:00 UTC
End Time: 2021-04-08 11:00 UTC
Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T
On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Posted on Apr 5, 19:51 UTC
We are writing to inform you that AT&T - US will conduct a maintenance on their platform at the following 2 windows, specified below.
Type: Scheduled Maintenance
First window
Start Time: 2021-04-07 04:00 UTC
End Time: 2021-04-07 11:00 UTC
Second window:
Start Time: 2021-04-08 04:00 UTC
End Time: 2021-04-08 11:00 UTC
Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T
On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Posted on Apr 5, 19:51 UTC
External Maintenance - AT&T - US
Apr 12, 04:00-11:00 UTC
Dear Cients,
We are writing to inform you that AT&T - US will conduct a maintenance on their platform at the following 2 windows, specified below.
Type: Scheduled Maintenance
First Window
Start Time: 2021-04-12 04:00 UTC
End Time: 2021-04-12 11:00 UTC
Second window:
Start Time: 2021-04-13 04:00 UTC
End Time: 2021-04-13 11:00 UTC
Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T
On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Posted on Apr 9, 23:20 UTC
We are writing to inform you that AT&T - US will conduct a maintenance on their platform at the following 2 windows, specified below.
Type: Scheduled Maintenance
First Window
Start Time: 2021-04-12 04:00 UTC
End Time: 2021-04-12 11:00 UTC
Second window:
Start Time: 2021-04-13 04:00 UTC
End Time: 2021-04-13 11:00 UTC
Impact MT: Clients may experience delayed/rejected/failed Short Code SMS and MMS MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed Short Code SMS and MMS MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed Short Code SMS and MMS DLR traffic from AT&T
On behalf of AT&T - US we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please, contact support@sinch.com should you require further information or assistance
Posted on Apr 9, 23:20 UTC
Scheduled Maintenance - Verification Instance Migration
Apr 21, 08:00-09:00 UTC
Dear Customer,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Verification Services, we will be performing a maintenance to migrate our Verification Instance to a new Cluster at the times specified below.
Type: Scheduled Database Maintenance
Start Time: 2021-04-21 08:00 UTC
End Time: 2021-04-21 09:00 UTC
Affected Site: EU Central and Singapore
Impact:
- None expected
- Worst case scenario: 2 mins on Verification Services.
We appreciate your patience and apologize for any inconvenience you might experience during this maintenance period.If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Posted on Apr 15, 14:59 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Verification Services, we will be performing a maintenance to migrate our Verification Instance to a new Cluster at the times specified below.
Type: Scheduled Database Maintenance
Start Time: 2021-04-21 08:00 UTC
End Time: 2021-04-21 09:00 UTC
Affected Site: EU Central and Singapore
Impact:
- None expected
- Worst case scenario: 2 mins on Verification Services.
We appreciate your patience and apologize for any inconvenience you might experience during this maintenance period.If for any reason the maintenance is extended or cancelled we will advise accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Posted on Apr 15, 14:59 UTC
[SSL Certificate Renewal and Installation] WhatsApp EU API Gateway - 27th April 2021 @ 8:00-9:00 UTC
Apr 27, 08:00-09:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificates for the EU WhatsApp API Gateway during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-04-27 08:00 UTC
End Time: 2021-04-27 09:00 UTC
Impact: Clients connecting to the EU WhatsApp API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated SSL Certificate files using this link
* eu1.whatsapp.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 2, 07:58 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-04-27 08:00 UTC
End Time: 2021-04-27 09:00 UTC
Impact: Clients connecting to the EU WhatsApp API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated SSL Certificate files using this link
* eu1.whatsapp.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 2, 07:58 UTC
[SSL Certificate Renewal and Installation] WhatsApp US API Gateway - 27th April 2021 @ 10:00-11:00 UTC
Apr 27, 10:00-11:00 UTC
inch will be performing a scheduled maintenance to renew the SSL certificates for the US WhatsApp Gateways during the times specified below.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-04-27 10:00 UTC
End Time: 2021-04-27 11:00 UTC
Impact: Clients connecting to the WhatsApp US API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated SSL Certificate files by using this link
us1.whatsapp.api.sinch.com
*.whatsapp.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 2, 08:06 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2021-04-27 10:00 UTC
End Time: 2021-04-27 11:00 UTC
Impact: Clients connecting to the WhatsApp US API Gateway hosts below will fail if the client SSL application is unable to auto-accept the updated SSL certificate chain presented or failed to preload it into the SSL trust store for a seamless SSL certificate switchover.
Download Updated SSL Certificate files by using this link
us1.whatsapp.api.sinch.com
*.whatsapp.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 2, 08:06 UTC
Scheduled Reach Platform Maintenance
Apr 28, 07:00-12:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-04-28 07:00 UTC
End Time: 2021-04-28 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Apr 9, 11:58 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2021-04-28 07:00 UTC
End Time: 2021-04-28 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact ca.support@sinch.com.
Sincerely,
Sinch
Posted on Apr 9, 11:58 UTC
Sinch Maintenance Notification on our CA sites loadbalancers
Apr 28, 08:00-09:00 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-04-28 08:00-08:30 UTC
Affected Site: CA1-1
Window two: 2021-04-28 08:30-09:00 UTC
Affected Site: CA1-2
Posted on Apr 12, 05:49 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-04-28 08:00-08:30 UTC
Affected Site: CA1-1
Window two: 2021-04-28 08:30-09:00 UTC
Affected Site: CA1-2
Posted on Apr 12, 05:49 UTC
Customer Portal routine maintenance
Apr 29, 05:00-07:00 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2021-04-29 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the last Thursday each month.
Posted on Apr 12, 06:48 UTC
Maintenance window: 2021-04-29 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
Affected endpoint: dashboard.sinch.com
Planned maintenance of the customer portal occurs on the last Thursday each month.
Posted on Apr 12, 06:48 UTC
Scheduled Network Maintenance - Sinch Legacy Atlas DFW3 Site
Apr 29, 09:00-11:00 UTC
Dear Client,
Sinch will be performing a scheduled network maintenance at the Sinch Legacy Atlas DFW3 site impacting the gateway hosts during the times specified below.
Type: Scheduled Network Maintenance
Affected Legacy Atlas Gateway FQDNs:
- sms3.mblox.com
- sms-cloud-3.clxcommunications.com
- sms3.cardboardfish.com
- hlrlookup3.cardboardfish.com
Impact: Clients will be unable to connect to the Legacy Atlas SMPP and Number Lookup gateway FQDNs during the maintenance
Maintenance Start Time: 2021-04-29 09:00 UTC
Maintenance End Time: 2021-04-29 11:00 UTC
Corresponding redundant Legacy Atlas SMPP gateway FQDNs will be available during the maintenance:
- sms2.mblox.com
- sms-cloud-2.clxcommunications.com
- sms2.cardboardfish.com
- hlrlookup.cardboardfish.com
Please, make sure you are connected to two sites in advance to ensure no loss of service. In case you need further information, please contact technical support at support@sinch.com.
Posted on Apr 5, 21:08 UTC
Sinch will be performing a scheduled network maintenance at the Sinch Legacy Atlas DFW3 site impacting the gateway hosts during the times specified below.
Type: Scheduled Network Maintenance
Affected Legacy Atlas Gateway FQDNs:
- sms3.mblox.com
- sms-cloud-3.clxcommunications.com
- sms3.cardboardfish.com
- hlrlookup3.cardboardfish.com
Impact: Clients will be unable to connect to the Legacy Atlas SMPP and Number Lookup gateway FQDNs during the maintenance
Maintenance Start Time: 2021-04-29 09:00 UTC
Maintenance End Time: 2021-04-29 11:00 UTC
Corresponding redundant Legacy Atlas SMPP gateway FQDNs will be available during the maintenance:
- sms2.mblox.com
- sms-cloud-2.clxcommunications.com
- sms2.cardboardfish.com
- hlrlookup.cardboardfish.com
Please, make sure you are connected to two sites in advance to ensure no loss of service. In case you need further information, please contact technical support at support@sinch.com.
Posted on Apr 5, 21:08 UTC
Sinch Maintenance Notification on our BR sites loadbalancers
Apr 29, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our BR sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-04-29 15:00-15:30 UTC
Affected Site: BR1-1
Window two: 2021-04-29 15:30-16:00 UTC
Affected Site: BR1-2
Posted on Apr 12, 05:47 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-04-29 15:00-15:30 UTC
Affected Site: BR1-1
Window two: 2021-04-29 15:30-16:00 UTC
Affected Site: BR1-2
Posted on Apr 12, 05:47 UTC
Sinch Maintenance Notification on our AU sites loadbalancers
Apr 29, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our AU sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-04-29 15:00-15:30 UTC
Affected Site: AU1-1
Window two: 2021-04-29 15:30-16:00 UTC
Affected Site: AU1-2
Posted on Apr 12, 05:46 UTC
Impact: Intermittent loss of connectivity during loadbalancer failover.
Window one: 2021-04-29 15:00-15:30 UTC
Affected Site: AU1-1
Window two: 2021-04-29 15:30-16:00 UTC
Affected Site: AU1-2
Posted on Apr 12, 05:46 UTC