Update - We are continuing to investigate this issue.
May 31, 2026 - 16:02 UTC
May 31, 2026 - 16:02 UTC
Investigating - We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-31 13:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 31, 2026 - 14:14 UTC
Incident Start Time: 2026-05-31 13:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 31, 2026 - 14:14 UTC
External Connectivity
Degraded Performance
SMS - APAC
Operational
SMS - EMEA
Operational
SMS - LATAM
Degraded Performance
SMS - CA - ShortCode
Operational
SMS - CA - Toll Free
Operational
SMS - US - ShortCode
Operational
SMS - US - Toll Free
Operational
SMS - US - 10DLC
Operational
MMS - US
Operational
MMS - US - Toll Free
Operational
MMS - US - 10DLC
Operational
MMS - AU
Operational
MMS - APAC
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Conversation API
Operational
Core
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
Operational
Batch API
Operational
Sinch Push
Operational
Sinch Chat
Operational
Template Management API
Operational
Smart Conversations
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Messaging APIs
Operational
SMPP - US
Operational
SMPP - EU
Operational
SMPP - AU
Operational
SMPP - CA
Operational
SMPP - BR
Operational
HTTP - US
Operational
HTTP - EU
Operational
HTTP - AU
Operational
HTTP - CA
Operational
HTTP - BR
Operational
REST - US
Operational
REST - EU
Operational
REST - AU
Operational
REST - CA
Operational
REST - BR
Operational
MMS - US
Operational
MMS - AU
Operational
MMS - CA
Operational
RCS - US
Operational
RCS - EU
Operational
SPAN - US
Operational
SMS Template Management API - US
Operational
US Disconnect File Service - US
Operational
🔗 EXTERNAL - Campaign Registry status - US
Operational
sFTP2SMS - BR
Operational
SMS Template Management API - EU
Operational
TFN registration
Operational
Provisioning API
Operational
Provisioning API Core
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Bundles Provisioning API
Operational
KakaoTalk Provisioning API
Operational
RCS Provisioning API
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
Message Manager
Operational
E-mail 365
Operational
SMS 365 Operator RoW
Operational
SMS 365 Operator US
Operational
International SMS 365
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
Operational
HTTP EU
Operational
ENUM US
Operational
HTTP US
Operational
ENUM CA
Operational
HTTP CA
Operational
HTTP BR
Operational
Contact Pro
Operational
Contact Pro - AF (South Africa)
Operational
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Operational
Migrated APIs
Operational
Redhot XML (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
Operational
Dashboard.sinch.com
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
Operational
2FA
Operational
US Campaigns
Operational
Login/Sign up
Operational
Campaigns
Operational
Campaigns (France 🇫🇷)
Operational
Campaigns API (France 🇫🇷)
Operational
sFTP Connectors (France 🇫🇷)
Operational
Campaigns (Europe 🇪🇺)
Operational
Campaigns API (Europe 🇪🇺)
Operational
sFTP Connectors (Europe 🇪🇺)
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
Operational
Elastic SIP Trunking
Operational
API
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
Operational
User Interface
Operational
Fax API
Operational
API
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
Operational
Fax to Email
Operational
User Interface
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage (Legacy)
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Number Lookup API v2
Operational
API
Operational
Line Type
Operational
RND - Reassigned Number Database
Operational
Sim Swap
Operational
User Interface
Operational
Chatlayer
Operational
Chatlayer Bot Engine - US
Operational
Chatlayer Voice Engine - US
Operational
Chatlayer App Integrations - US
Operational
Chatlayer Bot Engine - EMEA
Operational
Chatlayer Voice Engine - EMEA
Operational
Chatlayer App Integrations - EMEA
Operational
Chatlayer Bot Engine - South America
Operational
Chatlayer Voice Engine - South America
Operational
Chatlayer App Integrations - South America
Operational
Chatlayer Bot Engine - India
Operational
Chatlayer App Integrations - India
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance || PCR Number #PCRSDI-12246 Jun 1, 2026 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-12246
Start Date and Time (GMT):: 01st June 2026 06:00 Hrs.
End Date and Time (GMT):: 01st June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:19 UTC
PCR Number :: PCRSDI-12246
Start Date and Time (GMT):: 01st June 2026 06:00 Hrs.
End Date and Time (GMT):: 01st June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:19 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance || PCR Number #PCRSDI-12241 Jun 1, 2026 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-12241
Start Date and Time (GMT):: 01st June 2026 06:00 Hrs.
End Date and Time (GMT):: 01st June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:25 UTC
PCR Number :: PCRSDI-12241
Start Date and Time (GMT):: 01st June 2026 06:00 Hrs.
End Date and Time (GMT):: 01st June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:25 UTC
DI SMS 365 | Operator Services | Network Maintenance | PCR Number #PCRSDI-12204 Jun 2, 2026 05:30-09:30 UTC
Services: DI SMS 365
PCR Number: PCRSDI-12204
Start Date and Time (GMT): 02nd Jun 2026 05:30 hrs
End Date and Time (GMT): 02nd Jun 2026 09:30 hrs
Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.
Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal networks.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Posted on May 14, 2026 - 20:34 UTC
PCR Number: PCRSDI-12204
Start Date and Time (GMT): 02nd Jun 2026 05:30 hrs
End Date and Time (GMT): 02nd Jun 2026 09:30 hrs
Impact
Mobile Terminating (MT) Traffic : Potential Impact.
Mobile Originated (MO) Traffic : Potential Impact.
DR Notification : Potential Impact.
Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal networks.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Posted on May 14, 2026 - 20:34 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance || PCR Number #PCRSDI-12238 Jun 2, 2026 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-12238
Start Date and Time (GMT):: 02nd June 2026 06:00 Hrs.
End Date and Time (GMT):: 02nd June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:31 UTC
PCR Number :: PCRSDI-12238
Start Date and Time (GMT):: 02nd June 2026 06:00 Hrs.
End Date and Time (GMT):: 02nd June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:31 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance || PCR Number #PCRSDI-12239 Jun 3, 2026 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-12239
Start Date and Time (GMT):: 03rd June 2026 06:00 Hrs.
End Date and Time (GMT):: 03rd June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:37 UTC
PCR Number :: PCRSDI-12239
Start Date and Time (GMT):: 03rd June 2026 06:00 Hrs.
End Date and Time (GMT):: 03rd June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:37 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance || PCR Number #PCRSDI-12240 Jun 4, 2026 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-12240
Start Date and Time (GMT):: 04th June 2026 06:00 Hrs.
End Date and Time (GMT):: 04th June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:42 UTC
PCR Number :: PCRSDI-12240
Start Date and Time (GMT):: 04th June 2026 06:00 Hrs.
End Date and Time (GMT):: 04th June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:42 UTC
DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance || PCR Number #PCRSDI-12242 Jun 8, 2026 06:00-10:00 UTC
Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-12242
Start Date and Time (GMT):: 08th June 2026 06:00 Hrs.
End Date and Time (GMT):: 08th June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:47 UTC
PCR Number :: PCRSDI-12242
Start Date and Time (GMT):: 08th June 2026 06:00 Hrs.
End Date and Time (GMT):: 08th June 2026 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic : No Impact
Mobile Originated (MO) Traffic : No Impact
DR Notification : No Impact
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 22, 2026 - 23:47 UTC
Sinch Internal Maintenance - MMS Jun 8, 2026 08:00-09:30 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2026-06-08 08:00 UTC
End Time: 2026-06-08 09:30 UTC
Impact MMS: Messages will be Queued and will be processed post upgrade. We expect intermittent delays during the maintenance window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 21, 2026 - 14:41 UTC
Type: Maintenance - MMS
Start Time: 2026-06-08 08:00 UTC
End Time: 2026-06-08 09:30 UTC
Impact MMS: Messages will be Queued and will be processed post upgrade. We expect intermittent delays during the maintenance window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 21, 2026 - 14:41 UTC
Sinch Internal Maintenance - MMS Jun 9, 2026 08:00-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2026-06-09 08:00 UTC
End Time: 2026-06-09 10:00 UTC
Impact MMS: Messages will be Queued and will be processed post upgrade. We expect intermittent delays during the maintenance window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 21, 2026 - 14:48 UTC
Type: Maintenance - MMS
Start Time: 2026-06-09 08:00 UTC
End Time: 2026-06-09 10:00 UTC
Impact MMS: Messages will be Queued and will be processed post upgrade. We expect intermittent delays during the maintenance window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 21, 2026 - 14:48 UTC
Planned Maintenance - MMS Jun 11, 2026 08:00-09:30 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2026-06-11 08:00 UTC
End Time: 2026-06-11 09:30 UTC
Impact MMS: MT and MO MMS messages for certain US Tier3 operators may be temporarily queued and processed once the migration is complete. Additionally, there might be a minimal loss of DLRs for affected operators during the traffic switch-over.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 28, 2026 - 11:39 UTC
Type: Maintenance - MMS
Start Time: 2026-06-11 08:00 UTC
End Time: 2026-06-11 09:30 UTC
Impact MMS: MT and MO MMS messages for certain US Tier3 operators may be temporarily queued and processed once the migration is complete. Additionally, there might be a minimal loss of DLRs for affected operators during the traffic switch-over.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 28, 2026 - 11:39 UTC
*.httpgw.api.sinch.com and *.httplookup.api.sinch.com SSL Cert Update Jun 11, 2026 09:00-10:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Certificate's
*.httpgw.api.sinch.com
*.httplookup.api.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2026-06-11 09:00 UTC
End Time: 2026-06-11 10:00 UTC
Impact:
*.httpgw.api.sinch.com
*.httplookup.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
As part of this update, please note that the root certificates have also changed. We recommend updating the root certificates as well to ensure continued trust and smooth operation.
Download the certificate files for all the above mentioned certificates here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/IgCaqBsHr6OgTJ19gYa1svNFASTqFSk76cVADW0v4bx47G0
Posted on May 28, 2026 - 12:11 UTC
*.httpgw.api.sinch.com
*.httplookup.api.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2026-06-11 09:00 UTC
End Time: 2026-06-11 10:00 UTC
Impact:
*.httpgw.api.sinch.com
*.httplookup.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
As part of this update, please note that the root certificates have also changed. We recommend updating the root certificates as well to ensure continued trust and smooth operation.
Download the certificate files for all the above mentioned certificates here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/IgCaqBsHr6OgTJ19gYa1svNFASTqFSk76cVADW0v4bx47G0
Posted on May 28, 2026 - 12:11 UTC
*.mad.api.sinch.com SSL Cert Update Jun 11, 2026 09:00-10:00 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the Certificate's
*.mad.api.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2026-06-11 09:00 UTC
End Time: 2026-06-11 10:00 UTC
Impact: *.mad.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
As part of this update, please note that the root certificates have also changed. We recommend updating the root certificates as well to ensure continued trust and smooth operation.
Download the certificate files for all the above mentioned certificates here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/IgD9RcC5fI5oSY5RMBRYlAZrAZ_zU4JgFniTkWXE4k5_t_A
Posted on May 28, 2026 - 12:43 UTC
*.mad.api.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2026-06-11 09:00 UTC
End Time: 2026-06-11 10:00 UTC
Impact: *.mad.api.sinch.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
As part of this update, please note that the root certificates have also changed. We recommend updating the root certificates as well to ensure continued trust and smooth operation.
Download the certificate files for all the above mentioned certificates here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/IgD9RcC5fI5oSY5RMBRYlAZrAZ_zU4JgFniTkWXE4k5_t_A
Posted on May 28, 2026 - 12:43 UTC
Message manager 6.2.0 release, OS patches/updates Jun 13, 2026 18:00-22:00 UTC
A planned maintenance activity is scheduled on 13th Jun from 18:00 GMT to 22:00 GMT. Customers are advised not to schedule any campaigns during this maintenance window.
Start time
2026-06-13 18:00 UTC
End time
2026-06-13 22:00 UTC
Impact
The Message Manager UI will be unavailable during the application upgrade.
If you experience any issues during this maintenance window, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470-300-8394 (select "Support" from the menu, option 2 for Digital Interconnect, then option 1).
Please reference this maintenance notification when contacting support.
If you have any questions or concerns, please contact your Account Manager.
Posted on May 29, 2026 - 07:53 UTC
Start time
2026-06-13 18:00 UTC
End time
2026-06-13 22:00 UTC
Impact
The Message Manager UI will be unavailable during the application upgrade.
If you experience any issues during this maintenance window, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470-300-8394 (select "Support" from the menu, option 2 for Digital Interconnect, then option 1).
Please reference this maintenance notification when contacting support.
If you have any questions or concerns, please contact your Account Manager.
Posted on May 29, 2026 - 07:53 UTC
Important Service Update: Action Required for Deactivation File Service Jun 15, 2026 15:00-16:00 UTC
Dear Client,
As part of our commitment to improving service performance and reliability, we are announcing an important update to our Deactivation File Service.
To ensure your service continues without interruption, it is essential that you update your systems to use the new endpoint before the change date.
Summary of Changes
We are decommissioning the FQDNs listed below and replacing them with a new, unified endpoint. This update also includes several enhancements to the service.
To be Terminated:
ftp01.sinch.com
ftp01.clxnetworks.com
Replacement Endpoint:
deact.prod.sinch.com
IP Address: 184.169.203.194
Start Time
2026-06-15 15:00
Service Enhancements
The new endpoint introduces the following improvements:
Directory Structure: The Sprint directory has been removed, and a new Tier_2 directory has been added to house deactivation files from our tier 2 carrier connections.
File Naming Convention: The date in the file name will now reflect the day the service is run (e.g., deactivation_20250205.txt), rather than the previous day.
Expanded Data: Deactivation data from Verizon is now available through the new endpoint.
We recommend making these changes at your earliest convenience to ensure a seamless transition. Please let us know if you have any questions.
Posted on Apr 30, 2026 - 15:21 UTC
As part of our commitment to improving service performance and reliability, we are announcing an important update to our Deactivation File Service.
To ensure your service continues without interruption, it is essential that you update your systems to use the new endpoint before the change date.
Summary of Changes
We are decommissioning the FQDNs listed below and replacing them with a new, unified endpoint. This update also includes several enhancements to the service.
To be Terminated:
ftp01.sinch.com
ftp01.clxnetworks.com
Replacement Endpoint:
deact.prod.sinch.com
IP Address: 184.169.203.194
Start Time
2026-06-15 15:00
Service Enhancements
The new endpoint introduces the following improvements:
Directory Structure: The Sprint directory has been removed, and a new Tier_2 directory has been added to house deactivation files from our tier 2 carrier connections.
File Naming Convention: The date in the file name will now reflect the day the service is run (e.g., deactivation_20250205.txt), rather than the previous day.
Expanded Data: Deactivation data from Verizon is now available through the new endpoint.
We recommend making these changes at your earliest convenience to ensure a seamless transition. Please let us know if you have any questions.
Posted on Apr 30, 2026 - 15:21 UTC
Dashboard database maintenance Jun 17, 2026 08:00-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our dashboard database between 8 and 10 UTC on June 17th.
Maintenance start time: 2026-06-17 08:00 UTC
Maintenance end time: 2026-06-17 10:00 UTC
Impact: Customers may experience a slight increase in latency of Dashboard functionality throughout the maintenance window and a brief downtime of about 10 seconds as the database switches over to the secondary database.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 29, 2026 - 13:45 UTC
Maintenance start time: 2026-06-17 08:00 UTC
Maintenance end time: 2026-06-17 10:00 UTC
Impact: Customers may experience a slight increase in latency of Dashboard functionality throughout the maintenance window and a brief downtime of about 10 seconds as the database switches over to the secondary database.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on May 29, 2026 - 13:45 UTC