Start Date and Time (GMT): 10 July 2025 06:00 Hrs. End Date and Time (GMT): 10 July 2025 08:00 Hrs.
Impact Mobile Terminating (MT) Traffic : Potential Impact. Mobile Originated (MO) Traffic : Potential Impact. DR Notification : Potential Impact.
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification Posted on
Jul 03, 2025 - 21:16 UTC
Start Date and Time: 12-July-2025 - 18:00 UTC End Date and Time : 12-July-2025 - 22:00 UTC
Description:
We will be performing maintenance to upgrade Message Manager to version 6.1.4, which includes Security fixes and Database optimisation.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager. Posted on
Jun 26, 2025 - 15:14 UTC
Services: DI MMS 365(MM7) PCR Number: PCRSDI-11801
Start Date and Time (GMT): 14th July 2025 06:00 Hrs. End Date and Time (GMT): 14th July 2025 10:00 Hrs.
Impact: Mobile Terminating (MT) Traffic: Potential Latency Mobile Originated (MO) Traffic: Potential Latency DR Notification: Potential Latency
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification. Posted on
Jul 07, 2025 - 17:57 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Maintenance start time: 2025-07-15 04:00 UTC Maintenance end time: 2025-07-15 10:00 UTC Posted on
Jul 04, 2025 - 02:35 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoint: *.httpgw.api.sinch.com
The SSL certificate will be updated during the times specified below.
Start Time: 2025-07-16 07:30 UTC End Time: 2025-07-16 10:30 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch Posted on
Jul 01, 2025 - 14:41 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Maintenance start time: 2025-07-17 04:00 UTC Maintenance end time: 2025-07-17 10:00 UTC Posted on
Jul 04, 2025 - 02:41 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-23 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-23 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 9, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 UTC
Scheduled -
Services: DI MMX 365 (MM4) PCR Number: PCRSDI-11800
Start Date and Time (GMT) :: 9 July 2025 06:00 Hrs. End Date and Time (GMT) :: 9 July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: No Impact. Mobile Originated (MO) Traffic: No Impact. DR Notification: No Impact.
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Jul 2, 15:09 UTC
Completed -
The scheduled maintenance has been completed.
Jul 9, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:01 UTC
Scheduled -
Services: DI SMS 365 (SMSX) PCR Number: PCRSDI-11810
Start Date and Time (GMT): 9th July 2025 06:00 Hrs. End Date and Time (GMT): 9th July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential Latency. Mobile Originated (MO) Traffic: Potential Latency. DR Notification: Potential Latency.
Description: Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 9, 00:42 UTC
Completed -
The scheduled maintenance has been completed.
Jul 9, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:00 UTC
Scheduled -
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-09 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 9, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 UTC
Scheduled -
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-09 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 8, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 12:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 1, 20:41 UTC
Scheduled -
Sinch Elastic SIP Trunking will be optimizing routing for inbound calls. The scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.
Currently, we are sending inbound calls from: SIP Signaling IPs 206.146.133.0/28 RTP IPs 206.146.133.128/26
Following the scheduled maintenance, you may also see calls from: SIP Signaling IPs 206.146.137.0/28 RTP IPs 206.146.137.128/26
Please be sure to allow both IP ranges prior to the maintenance.
Jul 1, 20:23 UTC
Completed -
The scheduled maintenance has been completed.
Jul 8, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 UTC
Scheduled -
Services: DI SMS 365 (SMSX) PCR Number: PCRSDI-11809
Start Date and Time (GMT): 8th July 2025 06:00 Hrs. End Date and Time (GMT): 8th July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential Latency. Mobile Originated (MO) Traffic: Potential Latency. DR Notification: Potential Latency.
Description: Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jul 7, 22:45 UTC
Completed -
The scheduled maintenance has been completed.
Jul 6, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 02:00 UTC
Scheduled -
Services :: DI E-Mail 365 PCR Number :: PCRSDI-11791
Start Date and Time (GMT)::6th July 2025 02:00 UTC. End Date and Time (GMT):: 6th July 2025 04:00 UTC.
Description: update rest module with latest vulnerability fixes. Zero/No impact on traffic .
Impact: No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 20, 06:13 UTC
Completed -
The scheduled maintenance has been completed.
Jul 3, 22:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 19:00 UTC
Scheduled -
Services:: DI MMX 365 (MM4) PCR Number:: PCRSDI-11799
Start Date and Time (GMT) :: 3 July 2025 19:00 Hrs. End Date and Time (GMT) :: 3 July 2025 23:00 Hrs.
Impact Mobile Terminating (MT) Traffic: No Impact. Mobile Originated (MO) Traffic: No Impact. DR Notification: No Impact.
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Jul 2, 15:05 UTC
Completed -
The scheduled maintenance has been completed.
Jul 3, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 06:00 UTC
Scheduled -
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-11796
Start Date and Time (GMT):: 3rd July 2025 06:00 Hrs. End Date and Time (GMT):: 3rd July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential Latency. Mobile Originated (MO) Traffic: Potential Latency. DR Notification: Potential Latency.
Description: Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 26, 22:10 UTC
Completed -
The scheduled maintenance has been completed.
Jul 2, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 UTC
Scheduled -
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-11795
Start Date and Time (GMT):: 2nd July 2025 06:00 Hrs. End Date and Time (GMT):: 2nd July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential Latency. Mobile Originated (MO) Traffic: Potential Latency. DR Notification: Potential Latency.
Description: Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 26, 22:07 UTC
We are writing to inform you that queues have been cleared. This incident has been resolved.
Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs Incident End Date & Time (GMT) : 02nd July 2025, 07:06 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 2, 07:51 UTC
Update -
Dear Client,
We are writing to inform you that the queues are decreasing and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 2, 06:24 UTC
Investigating -
Ticket Number :: MNOC-59719 Services :: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Jul 1, 17:23 UTC
Completed -
The scheduled maintenance has been completed.
Jul 1, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 UTC
Scheduled -
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-11794
Start Date and Time (GMT):: 1st July 2025 06:00 Hrs. End Date and Time (GMT):: 1st July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential Latency. Mobile Originated (MO) Traffic: Potential Latency. DR Notification: Potential Latency.
Description: Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 26, 22:04 UTC
Completed -
The scheduled maintenance has been completed.
Jul 1, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 UTC
Scheduled -
Services :: DI MMX 365 (MM7) PCR Number :: PCRSDI-11785
Start Date and Time (GMT) :: 1st July 2025 06:00 Hrs. End Date and Time (GMT) :: 1st July 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic : Potential delay in delivery. Mobile Originated (MO) Traffic : Potential delay in delivery. DR Notification : Potential delay in delivery.
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 20, 21:46 UTC
Completed -
The scheduled maintenance has been completed.
Jun 30, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled -
Services :: DI SMS 365 (SMSx) PCR Number :: PCRSDI-11779
Start Date and Time (GMT):: 30th June 2025, 05:00 Hrs. End Date and Time (GMT):: 30th June 2025, 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential delay in delivery. Mobile Originated (MO) Traffic: Potential delay in delivery. DR Notification: Potential delay in delivery.
Description: Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 20, 21:08 UTC
Completed -
The scheduled maintenance has been completed.
Jun 29, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 02:00 UTC
Scheduled -
Services :: DI E-Mail 365 PCR Number :: PCRSDI-11771
Start Date and Time (GMT)::29th June 2025 02:00 UTC. End Date and Time (GMT):: 29th June 2025 04:00 UTC.
Description: update retarus-status module with latest vulnerability fixes. Zero/No impact on traffic .
Impact: No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Jun 11, 06:42 UTC
Completed -
The scheduled maintenance has been completed.
Jun 26, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 19:00 UTC
Scheduled -
Dear Client,
We will be performing an emergency network maintenance at our EU4 Network hub.
Type: Emergency Network Maintenance Affected site: EU4 Network hub Impact: No impact is expected.
Start time: 2025-06-26 19:00 (UTC) End time: 2025-06-26 23:00 (UTC)
If for any reason the maintenance period is extended or cancelled we will advise you accordingly. And of course if you have any concerns please contact support@sinch.com. Please accept our apologies for the inconvenience.
Completed -
The scheduled maintenance has been completed.
Jun 26, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled -
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-11790
Start Date and Time (GMT) :: 26 June 2025 05:00 Hrs. End Date and Time (GMT) :: 26 June 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic : Potential Impact. Mobile Originated (MO) Traffic : Potential Impact. DR Notification : Potential Impact.
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Jun 19, 15:31 UTC
Completed -
The scheduled maintenance has been completed.
Jun 26, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:00 UTC
Scheduled -
Services :: DI MMX 365 (MM4) PCR Number :: PCRSDI-11784
Start Date and Time (GMT) :: 26 June 2025 06:00 Hrs. End Date and Time (GMT) :: 26 June 2025 10:00 Hrs.
Impact Mobile Terminating (MT) Traffic : No Impact. Mobile Originated (MO) Traffic : No Impact. DR Notification : No Impact.
Description: Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Jun 19, 15:43 UTC