In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 2026 - 03:00 UTC
May 12, 2026 - 03:00 UTC
Scheduled - T-Mobile US has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Maintenance start time: 2026-05-12 03:00 UTC
Maintenance end time: 2026-05-12 11:00 UTC
May 12, 2026 03:00-11:00 UTC
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Maintenance start time: 2026-05-12 03:00 UTC
Maintenance end time: 2026-05-12 11:00 UTC
May 12, 2026 03:00-11:00 UTC
Update - We are continuing to investigate this issue.
May 12, 2026 - 02:04 UTC
May 12, 2026 - 02:04 UTC
Update - We are continuing to investigate this issue.
May 11, 2026 - 21:51 UTC
May 11, 2026 - 21:51 UTC
Update - We are continuing to investigate this issue.
May 11, 2026 - 19:11 UTC
May 11, 2026 - 19:11 UTC
Investigating - We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-05-11 17:15 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 11, 2026 - 17:50 UTC
Incident Start Time: 2026-05-11 17:15 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 11, 2026 - 17:50 UTC
External Connectivity
Degraded Performance
SMS - APAC
Operational
SMS - EMEA
Degraded Performance
SMS - LATAM
Operational
SMS - CA - ShortCode
Operational
SMS - CA - Toll Free
Operational
SMS - US - ShortCode
Under Maintenance
SMS - US - Toll Free
Operational
SMS - US - 10DLC
Under Maintenance
MMS - US
Under Maintenance
MMS - US - Toll Free
Operational
MMS - US - 10DLC
Under Maintenance
MMS - AU
Operational
MMS - APAC
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Conversation API
Operational
Core
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
Operational
Batch API
Operational
Sinch Push
Operational
Sinch Chat
Operational
Template Management API
Operational
Smart Conversations
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Messaging APIs
Operational
SMPP - US
Operational
SMPP - EU
Operational
SMPP - AU
Operational
SMPP - CA
Operational
SMPP - BR
Operational
HTTP - US
Operational
HTTP - EU
Operational
HTTP - AU
Operational
HTTP - CA
Operational
HTTP - BR
Operational
REST - US
Operational
REST - EU
Operational
REST - AU
Operational
REST - CA
Operational
REST - BR
Operational
MMS - US
Operational
MMS - AU
Operational
MMS - CA
Operational
RCS - US
Operational
RCS - EU
Operational
SPAN - US
Operational
SMS Template Management API - US
Operational
US Disconnect File Service - US
Operational
🔗 EXTERNAL - Campaign Registry status - US
Operational
sFTP2SMS - BR
Operational
SMS Template Management API - EU
Operational
TFN registration
Operational
Provisioning API
Operational
Provisioning API Core
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Bundles Provisioning API
Operational
KakaoTalk Provisioning API
Operational
RCS Provisioning API
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
Message Manager
Operational
E-mail 365
Operational
SMS 365 Operator RoW
Operational
SMS 365 Operator US
Operational
International SMS 365
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
Operational
HTTP EU
Operational
ENUM US
Operational
HTTP US
Operational
ENUM CA
Operational
HTTP CA
Operational
HTTP BR
Operational
Contact Pro
Operational
Contact Pro - AF (South Africa)
Operational
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Operational
Migrated APIs
Operational
Redhot XML (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
Operational
Dashboard.sinch.com
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
Operational
2FA
Operational
US Campaigns
Operational
Login/Sign up
Operational
Campaigns
Operational
Campaigns (France 🇫🇷)
Operational
Campaigns API (France 🇫🇷)
Operational
sFTP Connectors (France 🇫🇷)
Operational
Campaigns (Europe 🇪🇺)
Operational
Campaigns API (Europe 🇪🇺)
Operational
sFTP Connectors (Europe 🇪🇺)
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
Operational
Elastic SIP Trunking
Operational
API
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
Operational
User Interface
Operational
Fax API
Operational
API
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
Operational
Fax to Email
Operational
User Interface
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage (Legacy)
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Number Lookup API v2
Operational
API
Operational
User Interface
Operational
Chatlayer
Operational
Chatlayer Bot Engine - US
Operational
Chatlayer Voice Engine - US
Operational
Chatlayer App Integrations - US
Operational
Chatlayer Bot Engine - EMEA
Operational
Chatlayer Voice Engine - EMEA
Operational
Chatlayer App Integrations - EMEA
Operational
Chatlayer Bot Engine - South America
Operational
Chatlayer Voice Engine - South America
Operational
Chatlayer App Integrations - South America
Operational
Chatlayer Bot Engine - India
Operational
Chatlayer App Integrations - India
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Singapore Regulatory Compliance Maintenance - A2P SMS APIs - TLS 1.3 Requirement Apr 1, 2026 00:00-01:00 UTC
Update -
The Infocomm Media Development Authority (IMDA) of Singapore has mandated the use of TLS (Transport Layer Security) 1.3 for all API connections handling A2P SMS traffic, effective April 1, 2026.
To ensure compliance and prevent any possible service disruption, all customers sending SMS traffic to Singapore must update their systems to support TLS 1.3 before this deadline.
Sinch Platform Readiness:
Our commitment is to provide a secure and resilient infrastructure.
We have already enabled full TLS 1.3 support across our global A2P SMSC infrastructure.
The final site, EU3 (IP 93.158.78.4) is now fully complaint to TLS 1.3 since March 17th, 2026.
Required Customer Action:
Verify Your Configuration: We strongly urge you to begin transitioning your systems to use TLS 1.3 for connections to Sinch immediately.
Compliance Deadline:
In accordance with IMDA requirements, connections using TLS 1.2 for traffic to Singapore should not be supported after April 1, 2026. To avoid any possible interruption of service to Singapore, you must complete your transition before this date.
Our team is ready to help ensure your transition is smooth and seamless.
Please do not hesitate to contact our customer support or account manager if you have any questions or require assistance.
Mar 18, 2026 - 08:49 UTC
To ensure compliance and prevent any possible service disruption, all customers sending SMS traffic to Singapore must update their systems to support TLS 1.3 before this deadline.
Sinch Platform Readiness:
Our commitment is to provide a secure and resilient infrastructure.
We have already enabled full TLS 1.3 support across our global A2P SMSC infrastructure.
The final site, EU3 (IP 93.158.78.4) is now fully complaint to TLS 1.3 since March 17th, 2026.
Required Customer Action:
Verify Your Configuration: We strongly urge you to begin transitioning your systems to use TLS 1.3 for connections to Sinch immediately.
Compliance Deadline:
In accordance with IMDA requirements, connections using TLS 1.2 for traffic to Singapore should not be supported after April 1, 2026. To avoid any possible interruption of service to Singapore, you must complete your transition before this date.
Our team is ready to help ensure your transition is smooth and seamless.
Please do not hesitate to contact our customer support or account manager if you have any questions or require assistance.
Mar 18, 2026 - 08:49 UTC
Scheduled -
The Infocomm Media Development Authority (IMDA) of Singapore has mandated the use of TLS (Transport Layer Security) 1.3 for all API connections handling A2P SMS traffic, effective April 1, 2026.
To ensure compliance and prevent any possible service disruption, all customers sending SMS traffic to Singapore must update their systems to support TLS 1.3 before this deadline.
Sinch Platform Readiness:
Our commitment is to provide a secure and resilient infrastructure.
We have already enabled full TLS 1.3 support across our global A2P SMSC infrastructure. The final site, EU3 (IP 93.158.78.4), will be fully compliant to TLS 1.3 by end of February 2026, well ahead of the deadline.
Required Customer Action:
Verify Your Configuration: We strongly urge you to begin transitioning your systems to use TLS 1.3 for connections to Sinch immediately.
Compliance Deadline:
In accordance with IMDA requirements, connections using TLS 1.2 for traffic to Singapore should not be supported after April 1, 2026. To avoid any possible interruption of service to Singapore, you must complete your transition before this date.
Our team is ready to help ensure your transition is smooth and seamless.
Please do not hesitate to contact our customer support or account manager if you have any questions or require assistance.
Nov 04, 2025 - 12:48 UTC
To ensure compliance and prevent any possible service disruption, all customers sending SMS traffic to Singapore must update their systems to support TLS 1.3 before this deadline.
Sinch Platform Readiness:
Our commitment is to provide a secure and resilient infrastructure.
We have already enabled full TLS 1.3 support across our global A2P SMSC infrastructure. The final site, EU3 (IP 93.158.78.4), will be fully compliant to TLS 1.3 by end of February 2026, well ahead of the deadline.
Required Customer Action:
Verify Your Configuration: We strongly urge you to begin transitioning your systems to use TLS 1.3 for connections to Sinch immediately.
Compliance Deadline:
In accordance with IMDA requirements, connections using TLS 1.2 for traffic to Singapore should not be supported after April 1, 2026. To avoid any possible interruption of service to Singapore, you must complete your transition before this date.
Our team is ready to help ensure your transition is smooth and seamless.
Please do not hesitate to contact our customer support or account manager if you have any questions or require assistance.
Nov 04, 2025 - 12:48 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking - minor updates May 12, 2026 13:00-14:00 UTC
Sinch Elastic SIP Trunking will be deploying a software update to improve performance, and add additional features and functionality. The scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.
For information about our product enhancements, we encourage you subscribe to our Elastic SIP Trunking Release Notes posted in the Sinch Community at: https://community.sinch.com/
Posted on May 05, 2026 - 05:19 UTC
For information about our product enhancements, we encourage you subscribe to our Elastic SIP Trunking Release Notes posted in the Sinch Community at: https://community.sinch.com/
Posted on May 05, 2026 - 05:19 UTC
External Maintenance - Vodafone Germany May 12, 2026 23:00 - May 13, 2026 04:00 UTC
Vodafone Germany has scheduled a maintenance.
Impact: Delivery may be impacted during this time frame.
Maintenance start time: 2026-05-12 23:00 UTC
Maintenance end time: 2026-05-13 04:00 UTC
Posted on May 11, 2026 - 10:58 UTC
Impact: Delivery may be impacted during this time frame.
Maintenance start time: 2026-05-12 23:00 UTC
Maintenance end time: 2026-05-13 04:00 UTC
Posted on May 11, 2026 - 10:58 UTC
External Maintenance - United States 10DLC Provider May 13, 2026 03:00-13:00 UTC
Our 10DLC Provider has scheduled a maintenance.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
Maintenance start time: 2026-05-13 03:00 UTC
Maintenance end time: 2026-05-13 13:00 UTC
Posted on May 11, 2026 - 15:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
Maintenance start time: 2026-05-13 03:00 UTC
Maintenance end time: 2026-05-13 13:00 UTC
Posted on May 11, 2026 - 15:02 UTC
External Maintenance - Toll-Free Number Provider (US and CA) May 14, 2026 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:
Start Time: 2026-05-14 03:00 UTC
End Time: 2026-05-14 07:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Posted on Apr 14, 2026 - 10:01 UTC
Start Time: 2026-05-14 03:00 UTC
End Time: 2026-05-14 07:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Posted on Apr 14, 2026 - 10:01 UTC
Important Service Update: Action Required for Deactivation File Service May 14, 2026 15:00-16:00 UTC
Dear Client,
As part of our commitment to improving service performance and reliability, we are announcing an important update to our Deactivation File Service.
To ensure your service continues without interruption, it is essential that you update your systems to use the new endpoint before the change date.
Summary of Changes
We are decommissioning the FQDNs listed below and replacing them with a new, unified endpoint. This update also includes several enhancements to the service.
FQDN Status, FQDN, IP Address
To be Terminated, ftp01.sinch.com, N/A
To be Terminated, ftp01.clxnetworks.com, N/A
Replacement Endpoint, deact.prod.sinch.com, 184.169.203.194
Start Time
2026-05-14 15:00
Service Enhancements
The new endpoint introduces the following improvements:
Directory Structure: The Sprint directory has been removed, and a new Tier_2 directory has been added to house deactivation files from our tier 2 carrier connections.
File Naming Convention: The date in the file name will now reflect the day the service is run (e.g., deactivation_20250205.txt), rather than the previous day.
Expanded Data: Deactivation data from Verizon is now available through the new endpoint.
We recommend making these changes at your earliest convenience to ensure a seamless transition. Please let us know if you have any questions.
Posted on Apr 30, 2026 - 15:21 UTC
As part of our commitment to improving service performance and reliability, we are announcing an important update to our Deactivation File Service.
To ensure your service continues without interruption, it is essential that you update your systems to use the new endpoint before the change date.
Summary of Changes
We are decommissioning the FQDNs listed below and replacing them with a new, unified endpoint. This update also includes several enhancements to the service.
FQDN Status, FQDN, IP Address
To be Terminated, ftp01.sinch.com, N/A
To be Terminated, ftp01.clxnetworks.com, N/A
Replacement Endpoint, deact.prod.sinch.com, 184.169.203.194
Start Time
2026-05-14 15:00
Service Enhancements
The new endpoint introduces the following improvements:
Directory Structure: The Sprint directory has been removed, and a new Tier_2 directory has been added to house deactivation files from our tier 2 carrier connections.
File Naming Convention: The date in the file name will now reflect the day the service is run (e.g., deactivation_20250205.txt), rather than the previous day.
Expanded Data: Deactivation data from Verizon is now available through the new endpoint.
We recommend making these changes at your earliest convenience to ensure a seamless transition. Please let us know if you have any questions.
Posted on Apr 30, 2026 - 15:21 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-12203 May 17, 2026 02:00-05:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-12203
Start Date and Time (GMT):: 17th May 2026 02:00 UTC.
End Date and Time (GMT):: 17th May 2026 05:00 UTC.
Description:
AWS has recommended to upgrade java SDK for AWS to 2.x version from current 1.x .
In current batch , we are upgrading retarus-aa (10%) ,reterus-us-aa(10%) ,retarus-status(10%) ,rest
(10%)
All services will be up and running during this time and there will be NO downtime .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 05, 2026 - 14:17 UTC
PCR Number :: PCRSDI-12203
Start Date and Time (GMT):: 17th May 2026 02:00 UTC.
End Date and Time (GMT):: 17th May 2026 05:00 UTC.
Description:
AWS has recommended to upgrade java SDK for AWS to 2.x version from current 1.x .
In current batch , we are upgrading retarus-aa (10%) ,reterus-us-aa(10%) ,retarus-status(10%) ,rest
(10%)
All services will be up and running during this time and there will be NO downtime .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on May 05, 2026 - 14:17 UTC
External Maintenance - Toll-Free Number Provider (US and CA) May 19, 2026 04:00-08:00 UTC
We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:
Start Time: 2026-05-19 04:00 UTC
End Time: 2026-05-19 08:00 UTC
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.
Posted on May 12, 2026 - 04:32 UTC
Start Time: 2026-05-19 04:00 UTC
End Time: 2026-05-19 08:00 UTC
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.
Posted on May 12, 2026 - 04:32 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking (US) and Voice API (all regions except EU) May 19, 2026 12:00-13:00 UTC
Sinch Elastic SIP Trunking will be undergoing maintenance to update our SBCs [Session Border Controller] and routing servers for added SIP capabilities - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com for further information.
Posted on May 11, 2026 - 23:53 UTC
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com for further information.
Posted on May 11, 2026 - 23:53 UTC
Sinch Scheduled Maintenance - Voice API (EU regions) May 19, 2026 19:00-20:00 UTC
Sinch Voice API will be undergoing maintenance to update our SBCs [Session Border Controller] and routing servers for added SIP capabilities - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com for further information.
Posted on May 12, 2026 - 00:04 UTC
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com for further information.
Posted on May 12, 2026 - 00:04 UTC
External Maintenance - Toll-Free Number Provider (US and CA) May 21, 2026 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:
Start Time: 2026-05-21 03:00 UTC
End Time: 2026-05-21 07:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Posted on Apr 14, 2026 - 09:54 UTC
Start Time: 2026-05-21 03:00 UTC
End Time: 2026-05-21 07:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Posted on Apr 14, 2026 - 09:54 UTC
External Maintenance - Toll-Free Number Provider (US and CA) May 28, 2026 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below:
Start Time: 2026-05-28 03:00 UTC
End Time: 2026-05-28 07:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Posted on Apr 14, 2026 - 10:07 UTC
Start Time: 2026-05-28 03:00 UTC
End Time: 2026-05-28 07:00 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Posted on Apr 14, 2026 - 10:07 UTC