Investigating - Dear client,
We are writing to inform you that we are currently observing MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network.
Incident Start Time: 07:42 2022-01-18 UTC
Incident End Time: TBA
Impact: Clients will experience MT and DLR delays and or failures towards GrameenPhone - Bangladesh.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 18, 08:15 UTC
We are writing to inform you that we are currently observing MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network.
Incident Start Time: 07:42 2022-01-18 UTC
Incident End Time: TBA
Impact: Clients will experience MT and DLR delays and or failures towards GrameenPhone - Bangladesh.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Jan 18, 08:15 UTC
Investigating - Dear client,
We are writing to inform you of a degradation affecting the Analytics section of https://dashboard.sinch.com. Please note that Message search is not affected.
Incident Start Time: 2021-01-11 18:50 UTC
Incident End Time: TBD
Impact: Clients will be presented with lower than actual volumes under SMS, Analytics.
We thank you for your patience while we are working to resolve this matter. Please contact support@sinch.com should you require further information or assistance.
Jan 18, 08:06 UTC
We are writing to inform you of a degradation affecting the Analytics section of https://dashboard.sinch.com. Please note that Message search is not affected.
Incident Start Time: 2021-01-11 18:50 UTC
Incident End Time: TBD
Impact: Clients will be presented with lower than actual volumes under SMS, Analytics.
We thank you for your patience while we are working to resolve this matter. Please contact support@sinch.com should you require further information or assistance.
Jan 18, 08:06 UTC
Investigating - Dear Client,
We are writing to inform you that we are currently observing delivery issues towards Ufone, Pakistan.
Incident Start Time: 2022-01-17 23:10 UTC
Incident End Time: TBD
Impact: Clients may observe delayed or failed MT/DR towards/from Ufone, Pakistan.
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Jan 18, 06:58 UTC
We are writing to inform you that we are currently observing delivery issues towards Ufone, Pakistan.
Incident Start Time: 2022-01-17 23:10 UTC
Incident End Time: TBD
Impact: Clients may observe delayed or failed MT/DR towards/from Ufone, Pakistan.
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Jan 18, 06:58 UTC
DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards Teletok in Tokelau
Subscribe
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 18, 01:10 UTC
We will update on further progress.
Jan 18, 01:10 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 17, 21:11 UTC
We will update on further progress.
Jan 17, 21:11 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 17, 18:21 UTC
We will update on further progress.
Jan 17, 18:21 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 17, 14:48 UTC
We will update on further progress.
Jan 17, 14:48 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 16, 22:42 UTC
We will update on further progress.
Jan 16, 22:42 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 16, 19:27 UTC
We will update on further progress.
Jan 16, 19:27 UTC
Update - We are continuing to investigate this issue with our partner and awaiting their feedback.
We will update on further progress.
Jan 16, 00:26 UTC
We will update on further progress.
Jan 16, 00:26 UTC
Update - We are continuing to investigate this issue.
Jan 15, 17:36 UTC
Jan 15, 17:36 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365
Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with Teletok in Tokelau .
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted
Incident Start Date & Time (GMT) : 15-Jan-2022 10:55Hrs.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 15, 11:26 UTC
Services:: DI SMS 365
Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with Teletok in Tokelau .
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted
Incident Start Date & Time (GMT) : 15-Jan-2022 10:55Hrs.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Jan 15, 11:26 UTC
DI SMS 365 | Enterprise Messaging | Delay in delivery of DR towards AT&T Mobility in United States
Subscribe
Update - We are continuing to investigate this issue.
Dec 15, 10:21 UTC
Dec 15, 10:21 UTC
Update - We are continuing to investigate this issue.
Dec 8, 21:42 UTC
Dec 8, 21:42 UTC
Investigating - Ticket Number :: NA
Services:: DI SMS 365
Description ::
• Sinch DI Monitoring NOC is currently observing delivery issue with AT&T Mobility in United States.
• Some of our customers may observe potential delay in delivery of DR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Incident Start Date & Time (GMT) : 08 Dec 2021 14:30 Hrs.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 8, 15:00 UTC
Services:: DI SMS 365
Description ::
• Sinch DI Monitoring NOC is currently observing delivery issue with AT&T Mobility in United States.
• Some of our customers may observe potential delay in delivery of DR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Incident Start Date & Time (GMT) : 08 Dec 2021 14:30 Hrs.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Dec 8, 15:00 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Degraded Performance
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
Messaging API - CA
Operational
Reach API
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
Template Management API
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
SMS 365 Enterprise
Operational
MMS 365
Operational
E-mail 365
Operational
SMS 365 Operator
Operational
Intelligent Hubbing 365
Operational
SaaS Applications
Operational
Contact Pro - EU
Operational
Legacy API
Operational
Atlas SMPP (mBlox)
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
Customer Portal
Degraded Performance
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Degraded Performance
Customer Support
?
Operational
2FA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number # PSD-9475
Jan 18, 15:00-17:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9475
Start Date and Time (GMT):: 18 Jan 2022 15:00 GMT
End Date and Time (GMT):: 18 Jan 2022 17:00 GMT
Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 13, 14:12 UTC
PCR Number :: PSD-9475
Start Date and Time (GMT):: 18 Jan 2022 15:00 GMT
End Date and Time (GMT):: 18 Jan 2022 17:00 GMT
Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Extranet: Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 13, 14:12 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch ClearSky US short codes Migration
Jan 18, 15:00 - Jan 28, 16:00 UTC
Migration Notification
Services :: DI SMS 365
Start Date and Time (GMT):: 18th Jan 2022 15:00 Hrs.
End Date and Time (GMT):: 28th Jan 2022 16:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for ClearSky.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 12, 16:03 UTC
Services :: DI SMS 365
Start Date and Time (GMT):: 18th Jan 2022 15:00 Hrs.
End Date and Time (GMT):: 28th Jan 2022 16:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: Minimal impact.
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for ClearSky.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 12, 16:03 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2494
Jan 19, 05:00-09:00 UTC
Services :: DI SMS 365
Ref Number :: 2494
Start Date and Time (GMT):: 19 January 2022 05:00 Hrs.
End Date and Time (GMT) :: 19 January 2022 09:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 12, 02:27 UTC
Ref Number :: 2494
Start Date and Time (GMT):: 19 January 2022 05:00 Hrs.
End Date and Time (GMT) :: 19 January 2022 09:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted
Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 12, 02:27 UTC
DI SMS 365| Enterprise Messaging | CMP Portal Application Maintenance | PCR Number # 9481
Jan 19, 09:30-10:00 UTC
Services :: DI SMS 365
PCR Number :: PSD-9481
Start Date and Time (GMT):: 19 Jan 2022 9:30 GMT
End Date and Time (GMT):: 19 Jan 2022 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Report Manager : Not Impacted
Others: CMP Portal Inaccessible
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 18, 07:45 UTC
PCR Number :: PSD-9481
Start Date and Time (GMT):: 19 Jan 2022 9:30 GMT
End Date and Time (GMT):: 19 Jan 2022 10:00 GMT
Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Message Manager: Not Impacted
Report Manager : Not Impacted
Others: CMP Portal Inaccessible
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 18, 07:45 UTC
External Maintenance - Toll Free Number Provider
Jan 20, 04:00-08:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2022-01-20 04:00 UTC
End Time: 2022-01-20 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Dec 17, 13:34 UTC
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2022-01-20 04:00 UTC
End Time: 2022-01-20 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Dec 17, 13:34 UTC
DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance
Jan 21, 05:00-09:00 UTC
Services :: DI SMS 365
Ref Number :: NA
Start Date and Time (GMT):: 21 January 2022 05:00 Hrs.
End Date and Time (GMT) :: 21 January 2022 09:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted
Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 13, 16:50 UTC
Ref Number :: NA
Start Date and Time (GMT):: 21 January 2022 05:00 Hrs.
End Date and Time (GMT) :: 21 January 2022 09:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification: Potential Delay in delivery
Message Manager: : Not Impacted
Report Manager: Not Impacted
Description:
One of our partners in USA is going to conduct a Network maintenance on their end.
During the maintenance only Tier-3 Destination operators will be impacted in US.
There will be no impact from/towards Tier-1 destinations in USA (like Verizon, Sprint, AT&T and T-Mobile USA).
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted on Jan 13, 16:50 UTC
DI SMS 365 | Enterprise Messaging | SDI to Sinch AT&T US Short Code Migration
Jan 24, 05:00 - Mar 7, 06:00 UTC
Migration Notification
Services :: DI SMS 365
Start Date and Time (GMT):: 24th Jan 2022 5:00 Hrs.
End Date and Time (GMT):: 7th Mar 2022 6:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: minimal impact
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for AT&T US short codes .
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 12, 16:03 UTC
Services :: DI SMS 365
Start Date and Time (GMT):: 24th Jan 2022 5:00 Hrs.
End Date and Time (GMT):: 7th Mar 2022 6:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact.
DR Notification: minimal impact
Message Manager: Not Applicable
Report Manager : Not Applicable
Description:
As part of the integration of SAP Digital Interconnect with Sinch, we will be migrating our traffic for AT&T US short codes .
If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted on Jan 12, 16:03 UTC
WhatsApp Routine Maintenance - EU
Jan 25, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2022-01-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Jan 3, 09:23 UTC
Maintenance window: 2022-01-25 08:00 UTC to 09:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Jan 3, 09:23 UTC
[Updated SSL Certificate Installation] REST and HTTPSMS (US – 25th January 2022 @ 09:00–11:00 UTC)
Jan 25, 09:00-11:00 UTC
Sinch will be performing a scheduled maintenance to replace the SSL certificate for the following domains during the times specified below.
sms.api.sinch.com
and
us.sms.api.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-01-25 09:00 UTC
End Time: 2022-01-25 11:00 UTC
Impact: Clients connecting to the listed US Nova and http Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
sms.api.sinch.com
and
us.sms.api.sinch.com
Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhTMDVnCNaxOgXgpCNYXxu0BtHuAIPkx46afXw_U-qFv5A?e=r9KVbR
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
effects : Messaging API - US (HTTP, REST).
Posted on Jan 15, 20:03 UTC
sms.api.sinch.com
and
us.sms.api.sinch.com
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2022-01-25 09:00 UTC
End Time: 2022-01-25 11:00 UTC
Impact: Clients connecting to the listed US Nova and http Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
sms.api.sinch.com
and
us.sms.api.sinch.com
Download The Certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhTMDVnCNaxOgXgpCNYXxu0BtHuAIPkx46afXw_U-qFv5A?e=r9KVbR
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
effects : Messaging API - US (HTTP, REST).
Posted on Jan 15, 20:03 UTC
WhatsApp Routine Maintenance - US
Jan 25, 10:00-11:00 UTC
We have a scheduled maintenance related to US1 WhatsApp API
Maintenance window: 2022-01-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Jan 3, 09:25 UTC
Maintenance window: 2022-01-25 10:00 UTC to 11:00 UTC.
Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us1.whatsapp.api.sinch.com
Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 10:00 UTC and 11:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-whatsapp
Posted on Jan 3, 09:25 UTC
Scheduled Reach Platform Maintenance
Jan 26, 07:00-12:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2022-01-26 07:00 UTC
End Time: 2022-01-26 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on Jan 7, 07:15 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Reach platform, we will be performing a scheduled maintenance to apply security patches.
Type: Scheduled Maintenance
Maintenance: Security Patches
Start Time: 2022-01-26 07:00 UTC
End Time: 2022-01-26 12:00 UTC
Impact: Clients using the Reach platform may experience intermittent loss of service.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on Jan 7, 07:15 UTC
Conversation API Routine Maintenance - EU
Jan 26, 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2022-01-26 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 3, 09:20 UTC
Maintenance window: 2022-01-26 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 3, 09:20 UTC
Sinch Maintenance Notification on our CA sites loadbalancers
Jan 26, 08:00-09:00 UTC
We will be performing a scheduled maintenance at our CA sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer fail over.
Start time: 2022-01-26 08:00 UTC
End time: 2022-01-26 09:00 UTC
Affected Site: CA1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on Jan 7, 07:13 UTC
Impact: Intermittent loss of connectivity during loadbalancer fail over.
Start time: 2022-01-26 08:00 UTC
End time: 2022-01-26 09:00 UTC
Affected Site: CA1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on Jan 7, 07:13 UTC
Conversation API Routine Maintenance - US
Jan 26, 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2022-01-26 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 3, 09:21 UTC
Maintenance window: 2022-01-26 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jan 3, 09:21 UTC
External Maintenance - Toll Free Number Provider
Jan 27, 04:00-08:00 UTC
Dear Client,
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2022-01-27 04:00 UTC
End Time: 2022-01-27 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Dec 17, 13:39 UTC
We are writing to inform you that our Toll Free Number Provider is conducting a maintenance on their platform at the times specified below.
Type: Scheduled Maintenance
Start Time: 2022-01-27 04:00 UTC
End Time: 2022-01-27 08:00 UTC
Impact: Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.
On behalf of our Toll free Number Provider, we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Dec 17, 13:39 UTC
Customer Portal routine maintenance
Jan 27, 06:00-08:00 UTC
Dear Client,
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2022-01-27 06:00 UTC to 08:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 7, 07:20 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2022-01-27 06:00 UTC to 08:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 7, 07:20 UTC
DI SMS 365 (SMSx) & DI MMS 365 (MM7) | Operator Services & Enterprise Messaging | Network Maintenance | PCR Number # PSD-9458
Jan 27, 07:00-11:00 UTC
Services :: DI SMS 365 (SMSx) & DI MMS 365 (MM7)
PCR Number :: PSD-9458
Start Date and Time (GMT):: 27 Jan 2022 07:00 Hrs.
End Date and Time (GMT):: 27 Jan 2022 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
`
Digital Interconnect has scheduled a planned network maintenance to carry out migration activities on the internal application. During the activity all the production traffic will failover to secondary link.
During failover customer may experience high latency/disconnect for brief period.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 14, 17:27 UTC
PCR Number :: PSD-9458
Start Date and Time (GMT):: 27 Jan 2022 07:00 Hrs.
End Date and Time (GMT):: 27 Jan 2022 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
`
Digital Interconnect has scheduled a planned network maintenance to carry out migration activities on the internal application. During the activity all the production traffic will failover to secondary link.
During failover customer may experience high latency/disconnect for brief period.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 14, 17:27 UTC
Sinch Maintenance Notification on our AU and BR sites loadbalancers
Jan 27, 15:00-16:00 UTC
We will be performing a scheduled maintenance at our AU and BR sites loadbalancers. The maintenance is performed in order to apply security patches.
Impact: Intermittent loss of connectivity during loadbalancer fail over.
Start time: 2022-01-27 15:00 UTC
End time: 2022-01-27 16:00 UTC
Affected Site: AU1 and BR1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on Jan 7, 07:10 UTC
Impact: Intermittent loss of connectivity during loadbalancer fail over.
Start time: 2022-01-27 15:00 UTC
End time: 2022-01-27 16:00 UTC
Affected Site: AU1 and BR1
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch
Posted on Jan 7, 07:10 UTC
DI GRX 365 | Operator Services | Application and Network Maintenance | PCR Number # PSD-9466
Jan 27, 21:00 - Jan 28, 00:00 UTC
Services :: DI GRX 365
PCR Number :: PSD-9466
Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the GRX Services.
Sinch will be shutting down its GRX peering with IP 202.79.200.1 in Singapore Equinix as part of the router decommissioning.
Impact Statement: This will not impact the peering traffic you have with Sinch as you should have already connected to Sinch's other two GRX peering routers with IPs 202.79.200.63 and 202.79.200.64 in Singapore Equinix.
Even though we do not expect any service impact from this change, we kindly request that you keep the configuration of the shutdown BGP session for at least a month just in case the unexpected happens and we need to bring it back up for some reason.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:05 UTC
PCR Number :: PSD-9466
Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the GRX Services.
Sinch will be shutting down its GRX peering with IP 202.79.200.1 in Singapore Equinix as part of the router decommissioning.
Impact Statement: This will not impact the peering traffic you have with Sinch as you should have already connected to Sinch's other two GRX peering routers with IPs 202.79.200.63 and 202.79.200.64 in Singapore Equinix.
Even though we do not expect any service impact from this change, we kindly request that you keep the configuration of the shutdown BGP session for at least a month just in case the unexpected happens and we need to bring it back up for some reason.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:05 UTC
DI LTE 365 | Operator Services | Application and Network Maintenance | PCR Number # PSD-9466
Jan 27, 21:00 - Jan 28, 00:00 UTC
Services :: DI LTE 365
PCR Number :: PSD-9466
Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the LTE Services.
Sinch will be shutting down its LTE peering with IP 202.79.198.8 in Singapore Equinix as part of the router decommissioning.
Impact Statement: Intermittent connectivity to Sinch LTE DRAs [101, 102, 201, 202] during this time, but it will not impact the peering traffic you have with Sinch as you should have already connected to Sinch other two LTE peering routers with IPs 202.79.198.45 and 202.79.198.46 in Singapore Equinix.
Even though we do not expect any service impact from this change, we kindly request that you keep the configuration of the shutdown BGP session for at least a month just in case the unexpected happens and we need to bring it back up for some reason.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:06 UTC
PCR Number :: PSD-9466
Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the LTE Services.
Sinch will be shutting down its LTE peering with IP 202.79.198.8 in Singapore Equinix as part of the router decommissioning.
Impact Statement: Intermittent connectivity to Sinch LTE DRAs [101, 102, 201, 202] during this time, but it will not impact the peering traffic you have with Sinch as you should have already connected to Sinch other two LTE peering routers with IPs 202.79.198.45 and 202.79.198.46 in Singapore Equinix.
Even though we do not expect any service impact from this change, we kindly request that you keep the configuration of the shutdown BGP session for at least a month just in case the unexpected happens and we need to bring it back up for some reason.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:06 UTC
DI MMX 365 | Operator Services | Application and Network Maintenance | PCR Number # PSD-9466
Jan 27, 21:00 - Jan 28, 00:00 UTC
Services :: DI MMX 365
PCR Number :: PSD-9466
Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the GRX/IPX Services.
Impact Statement: Experience intermittent connectivity to Sinch MMX Hubs [194.6.14.219, 194.6.13.226] during this time, and we will do our best to minimise the impact on your production traffic.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:01 UTC
PCR Number :: PSD-9466
Start Date and Time (GMT):: 27th January 2022 21:00 Hrs.
End Date and Time (GMT):: 28th January 2022 00:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Description:
Digital Interconnect has scheduled a planned maintenance to carry out activities on the GRX/IPX Services.
Impact Statement: Experience intermittent connectivity to Sinch MMX Hubs [194.6.14.219, 194.6.13.226] during this time, and we will do our best to minimise the impact on your production traffic.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jan 12, 13:01 UTC
Sinch Scheduled Maintenance - Security Enhancement US sites
Jan 31, 23:00 - Feb 1, 01:00 UTC
Dear Client,
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: US
Start Time: 2022-01-31 10:00 UTC
End Time: 2022-01-31 12:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: US
Start Time: 2022-01-31 10:00 UTC
End Time: 2022-01-31 12:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Internal Maintenance - Dashboard
Feb 3, 05:00-07:00 UTC
Dear Client,
We are writing to inform you that we will be performing a scheduled maintenance on dashboard.sinch.com on the time specified below
Maintenance window: 2022-02-03 05:00 UTC to 2022-02-03 07:00 UTC
Impact: dashboard.sinch.com may experience issues connecting to the site or its components.
We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 17, 15:26 UTC
We are writing to inform you that we will be performing a scheduled maintenance on dashboard.sinch.com on the time specified below
Maintenance window: 2022-02-03 05:00 UTC to 2022-02-03 07:00 UTC
Impact: dashboard.sinch.com may experience issues connecting to the site or its components.
We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 17, 15:26 UTC
Sinch Scheduled Maintenance - Security Enhancement BR sites
Feb 7, 10:00-12:00 UTC
Dear Client,
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: BR
Start Time: 2022-02-07 10:00 UTC
End Time: 2022-02-07 12:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: BR
Start Time: 2022-02-07 10:00 UTC
End Time: 2022-02-07 12:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Internal Maintenance - Dashboard
Feb 8, 06:00-10:00 UTC
Dear Client,
We are writing to inform you that we will be performing a scheduled maintenance on dashboard.sinch.com on the time specified below
Maintenance window: 2022-02-08 06:00 UTC to 2022-02-08 10:00 UTC
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components.
We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 17, 10:04 UTC
We are writing to inform you that we will be performing a scheduled maintenance on dashboard.sinch.com on the time specified below
Maintenance window: 2022-02-08 06:00 UTC to 2022-02-08 10:00 UTC
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components.
We appreciate your patience and we apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jan 17, 10:04 UTC
Sinch Scheduled Maintenance - Security Enhancement CA sites
Feb 9, 10:00-12:00 UTC
Dear Client,
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: CA
Start Time: 2022-02-09 10:00 UTC
End Time: 2022-02-09 12:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: CA
Start Time: 2022-02-09 10:00 UTC
End Time: 2022-02-09 12:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Sinch Scheduled Maintenance - Security Enhancement AU sites
Feb 10, 04:00-06:00 UTC
Dear Client,
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: AU
Start Time: 2022-02-10 04:00 UTC
End Time: 2022-02-10 06:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
We are reaching out to inform you that as part of our continuous efforts to improve the security and reliability of our services, We will be disabling weak and insecure cipher suites that are accepted as part of TLS 1.2 handshake
Affected site: AU
Start Time: 2022-02-10 04:00 UTC
End Time: 2022-02-10 06:00 UTC
Impact: Clients need to make sure there is no dependency on their applications on ciphers that are not listed here.
These are the ciphers that will be allowed.
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-CHACHA20-POLY1305
ECDHE-RSA-CHACHA20-POLY1305
DHE-RSA-AES256-GCM-SHA384
In case you need further information, please contact technical support at support@sinch.com.
Sincerely,
Sinch
Posted on Jan 17, 13:29 UTC
Sinch Change Notification - Redhot XML API Gateway Access Server Names
Apr 1, 00:00-01:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.
Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC
Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.
Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.
Please find the server name/URL matrix below:
Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)
Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch Client Support
Posted on Dec 1, 16:58 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.
Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC
Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.
Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.
Please find the server name/URL matrix below:
Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)
Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch Client Support
Posted on Dec 1, 16:58 UTC
Sinch Change Notification - Redhot XML API Gateway Access Server Names
Apr 1, 00:00-01:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.
Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC
Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.
Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.
Please find the server name/URL matrix below:
Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)
Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch Client Support
Posted on Jan 7, 15:32 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our Redhot XML API, we are requiring our clients to switchover their traffic to the new Redhot XML API gateway access URLs under the sinch.com domain. We will be discontinuing the legacy mblox.com Redhot XML API gateway access URLs by 1st April 2022. Please note that traffic will be terminated to the same Redhot XML API nodes in the backend, only the gateway access server names would change.
Type: Planned Change - Redhot XML API Gateway Access Server Names
Effective: 2021-10-11 00:00 UTC
Client Action Required: Client applications to switchover API calls to the new sinch.com Redhot XML API URL.
Impact: Clients will be unable to connect to the legacy mblox.com Redhot XML API gateway access URLs from 2022-04-01. Clients will only be able to connect to the TLSv1.2-enabled Redhot XML API service access port 443.
Please find the server name/URL matrix below:
Region: EU
New Server Name/Port: eu.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml1.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml2.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml3.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml4.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml5.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml6.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml7.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml8.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml9.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml10.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml11.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml12.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml13.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml14.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml15.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml16.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml17.mblox.com (8180 - HTTP / 8443 - HTTPS)
xml18.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu1.mblox.com (8180 - HTTP / 8443 - HTTPS)
ssl-xml.eu2.mblox.com (8180 - HTTP / 8443 - HTTPS)
Region: US
New Server Name/Port: us.xml.api.sinch.com (443 - HTTPS TLSv1.2 only)
Legacy Server Names/Ports:
xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml2.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml3.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml4.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml5.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml6.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.us1.mblox.com (8180 - HTTP / 443 - HTTPS)
xml001.qsv.mblox.com (8180 - HTTP / 443 - HTTPS)
ssl-xml.us.mblox.com (8180 - HTTP / 443 - HTTPS)
Should you require further information or assistance, please contact support@sinch.com.
Sincerely,
Sinch Client Support
Posted on Jan 7, 15:32 UTC