We are writing to inform you that queues have been cleared. This incident has been resolved.
Incident Start Date & Time (GMT) : 24th June 2025, 09:45 hr. GMT Incident End Date & Time (GMT) : 24th June 2025, 12:15 hr. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 24, 2025 - 15:15 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2025 - 12:29 UTC
Investigating
Ticket Number :: MNOC-59600 Services:: DI SMS 365 (SMSx)
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 24th June 2025, 09:45 hr. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 24, 2025 - 11:32 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).