We are writing to inform you that queues have been cleared. This incident has been resolved.
Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs Incident End Date & Time (GMT) : 02nd July 2025, 07:06 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 02, 2025 - 07:51 UTC
Update
Dear Client,
We are writing to inform you that the queues are decreasing and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 02, 2025 - 06:24 UTC
Investigating
Ticket Number :: MNOC-59719 Services :: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 01, 2025 - 17:23 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).