Ticket Number :: MNOC-59616 Services:: DI SMS 365 (SMSx)
Description :: We would like to inform you that earlier today, we observed a temporary incident affecting MO, MT, and DR traffic, which may have caused potential delays in message processing.
Please note that the issue has been fully identified and resolved. All services are now operating normally, and traffic is flowing without interruption.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to contact our support team.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 25th June 2025, 2:10 hr. GMT Incident End Date & Time (GMT) : 25th June 2025, 2:40 hr. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2025 - 03:35 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).