DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR Traffic | TT#MNOC-59616

Incident Report for Sinch

Resolved

Ticket Number :: MNOC-59616
Services:: DI SMS 365 (SMSx)

Description ::
We would like to inform you that earlier today, we observed a temporary incident affecting MO, MT, and DR traffic, which may have caused potential delays in message processing.

We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to contact our support team.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 25th June 2025, 2:10 hr. GMT
Incident End Date & Time (GMT) : 25th June 2025, 2:40 hr. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2025 - 03:35 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).