Delivery Issue Mexico - Telefonica

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-06-21 21:09 UTC
Incident End Time: 2025-06-22 07:30 UTC
Posted Jun 22, 2025 - 08:10 UTC

Update

We are continuing to investigate this issue.
Posted Jun 22, 2025 - 02:45 UTC

Update

We are continuing to investigate this issue.
Posted Jun 22, 2025 - 00:41 UTC

Investigating

We are currently observing delivery issues in Mexico - Telefonica.

Incident Start Time: 2025-06-21 21:09 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jun 21, 2025 - 23:18 UTC
This incident affected: External Connectivity (SMS - LATAM).