Sinch Status - Scheduled Network Maintenance

Scheduled Network Maintenance - EU1 site

Scheduled for Sep 24, 02:00 - 04:00 UTC

Scheduled

We have a scheduled network maintenance on our EU1 site.

Maintenance window: 2023-09-24 02:00 UTC to 04:00 UTC

Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from
* Free Mobile France
* Vodafone Spain
* StarHub Singapore

During the maintenance window, https://dashboard.sinch.com will intermittently be unavailable.

We recommend customers in our EU region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:

eu3.smpp.api.sinch.com
eu3.httpsms.api.sinch.com
eu3.httplookup.api.sinch.com

Customers connecting to our eu.sms.api.sinch.com / geo.sms.api.sinch.com FQDN and have IP restrictions in place, should follow the instructions to white list IP's mentioned in https://status.sinch.com/incidents/7nnpr75br3f2 to ensure callback reception during the maintenance.

Posted Sep 07, 2023 - 14:00 UTC

This scheduled maintenance affects: Customer Portal (Payment, SMS Administration, Numbers Administration, Analytics, 2FA, US Campaigns, Login/Sign up), Messaging API - EU (SMPP, HTTP, REST, WhatsApp), Connectivity by region (SMS - APAC, SMS - EMEA), Verification (SMS Verification), and Lookup API Endpoints (ENUM EU, HTTP EU).