Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 14, 2023 - 10:01 UTC
Scheduled
Services ::Sinch DI Ticketing system
Change Number :: CHANGE-4415
Start Date and Time (GMT):: 14 October 2023 08:00 Hrs.
End Date and Time (GMT):: 14 October 2023 14:00 Hrs.
Impact::
Jira and Confluence:1-hour downtime
Description:
On October 14th we will do an upgrade of Jira and Confluence to patch vulnerabilities and to add new functionality. This will take place between 8 AM and 14 PM GMT Hrs., and there will be a 1-hour downtime when we upgrade the add-ons.
During the Jira downtime, any new P2P support tickets can be raised with the OS NOC by email at OperatorServices.NOC@sinch.com. For follow ups/updates on existing P2P(OP) tickets, customers may send email OperatorServices.NOC@sinch.com or also contact the OS SUI group via a direct dial number: +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 2).