Update - We are continuing to investigate this issue.
Mar 28, 2025 - 20:03 UTC
Mar 28, 2025 - 20:03 UTC
Update - We are continuing to investigate this issue.
Mar 28, 2025 - 15:03 UTC
Mar 28, 2025 - 15:03 UTC
Update - We are continuing to investigate this issue.
Mar 28, 2025 - 12:01 UTC
Mar 28, 2025 - 12:01 UTC
Investigating - We are currently observing delivery issues in Myanmar - Ooredoo.
Incident Start Time: 2025-03-28 06:33 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 28, 2025 - 09:55 UTC
Incident Start Time: 2025-03-28 06:33 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 28, 2025 - 09:55 UTC
External Connectivity
Degraded Performance
SMS - APAC
?
Degraded Performance
SMS - EMEA
?
Operational
SMS - LATAM
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Conversation API
Operational
Core
?
Operational
WhatsApp
Operational
SMS
Operational
RCS
Operational
MMS
Operational
Messenger
Operational
Instagram
Operational
Viber Bot
Operational
Viber Messaging
Operational
Telegram
Operational
Kakaotalk
Operational
Line
Operational
WeChat
Operational
Apple Messages
Operational
Omnichannel Connector
?
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Messaging APIs
Operational
SMPP - US
?
Operational
SMPP - EU
?
Operational
SMPP - AU
?
Operational
SMPP - CA
?
Operational
SMPP - BR
?
Operational
HTTP - US
?
Operational
HTTP - EU
?
Operational
HTTP - AU
?
Operational
HTTP - CA
?
Operational
HTTP - BR
?
Operational
REST - US
?
Operational
REST - EU
?
Operational
REST - AU
?
Operational
REST - CA
Operational
REST - BR
?
Operational
MMS - US
Operational
MMS - AU
Operational
MMS - CA
Operational
RCS - US
Operational
RCS - EU
Operational
SPAN - US
Operational
SMS Template Management API - US
?
Operational
US Disconnect File Service - US
Operational
🔗 EXTERNAL - Campaign Registry status - US
?
Operational
sFTP2SMS - BR
?
Operational
SMS Template Management API - EU
?
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Bundles Provisioning API
Operational
KakaoTalk Provisioning API
Operational
RCS Provisioning API
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Contact Pro
Operational
Contact Pro - AF (South Africa)
Operational
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Operational
Migrated APIs
Operational
Redhot XML (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Dashboard.sinch.com
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Fax API (Beta)
?
Operational
API
?
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
?
Operational
Fax to Email
?
Operational
User Interface
?
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Number Lookup API v2 (Beta)
Operational
API
?
Operational
User Interface
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Internal Maintenance - Numbers API Database Upgrade Mar 31, 2025 07:00-08:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance at the times specified below.
Type: Maintenance - Numbers
Start Time: 2025-03-31 07:00 UTC
End Time: 2025-03-31 08:00 UTC
Impact on the number product and features:
- Numbers application in the customer dashboard and numbers API
- Hosting/Importing in the customer dashboard and API
- 10DLC Brand registrations in the dashboard and API
- New user signups
- SMS Getting started page in the customer dashboard
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:29 UTC
Type: Maintenance - Numbers
Start Time: 2025-03-31 07:00 UTC
End Time: 2025-03-31 08:00 UTC
Impact on the number product and features:
- Numbers application in the customer dashboard and numbers API
- Hosting/Importing in the customer dashboard and API
- 10DLC Brand registrations in the dashboard and API
- New user signups
- SMS Getting started page in the customer dashboard
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:29 UTC
Sinch Scheduled Maintenance - CA1 Site Mar 31, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our CA1 site during the below maintenance window:
Date/time: 2025-03-31 07:00 - 11:00 UTC
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:09 UTC
Date/time: 2025-03-31 07:00 - 11:00 UTC
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:09 UTC
Sinch Scheduled Maintenance - AU1 Site Mar 31, 2025 12:00-16:00 UTC
We plan to upgrade our SMSC software on our AU1 site during the below maintenance window:
Date/time: 2025-03-31 12:00 - 16:00 UTC
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:16 UTC
Date/time: 2025-03-31 12:00 - 16:00 UTC
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:16 UTC
Emergency maintenance - EU4 Network Hub Apr 1, 2025 02:00-04:00 UTC
Dear Client,
We will be performing an emergency network maintenance at our EU4 Network hub.
Type: Emergency Network Maintenance
Affected site: EU4 Network hub
Impact: No impact is expected.
Start time: 2025-04-01 02:00 (UTC)
End time: 2025-04-01 04:00 (UTC)
If for any reason the maintenance period is extended or cancelled we will advise you accordingly. And of course if you have any concerns please contact support@sinch.com.
Please accept our apologies for the inconvenience.
Best Regards,
The Sinch Team
Posted on Mar 28, 2025 - 09:14 UTC
We will be performing an emergency network maintenance at our EU4 Network hub.
Type: Emergency Network Maintenance
Affected site: EU4 Network hub
Impact: No impact is expected.
Start time: 2025-04-01 02:00 (UTC)
End time: 2025-04-01 04:00 (UTC)
If for any reason the maintenance period is extended or cancelled we will advise you accordingly. And of course if you have any concerns please contact support@sinch.com.
Please accept our apologies for the inconvenience.
Best Regards,
The Sinch Team
Posted on Mar 28, 2025 - 09:14 UTC
DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCRSDI-11650 Apr 1, 2025 06:00-10:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11650
Start Date and Time (GMT):: 1st April 2025, 06:00 Hrs.
End Date and Time (GMT):: 1st April 2025, 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 28, 2025 - 22:44 UTC
PCR Number :: PCRSDI-11650
Start Date and Time (GMT):: 1st April 2025, 06:00 Hrs.
End Date and Time (GMT):: 1st April 2025, 10:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 28, 2025 - 22:44 UTC
Sinch Scheduled Maintenance - CA2 Site Apr 1, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our CA2 site during the below maintenance window:
Date/time: 2025-04-01 07:00 - 11:00 UTC
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:12 UTC
Date/time: 2025-04-01 07:00 - 11:00 UTC
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:12 UTC
Internal Maintenance - MMS Apr 1, 2025 08:00-10:00 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2025-04-01 08:00 UTC
End Time: 2025-04-01 10:00 UTC
Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 17 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 12, 2025 - 08:16 UTC
Type: Maintenance - MMS
Start Time: 2025-04-01 08:00 UTC
End Time: 2025-04-01 10:00 UTC
Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 17 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 12, 2025 - 08:16 UTC
DI SMS 365 (SMSx) | Operator Services | Application & Database Maintenance | PCRSDI-11639 Apr 1, 2025 09:00-16:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11639
Start Date and Time (GMT):: 1st April 2025, 09:00 Hrs.
End Date and Time (GMT):: 1st April 2025, 16:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 20, 2025 - 19:52 UTC
PCR Number :: PCRSDI-11639
Start Date and Time (GMT):: 1st April 2025, 09:00 Hrs.
End Date and Time (GMT):: 1st April 2025, 16:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 20, 2025 - 19:52 UTC
Sinch Scheduled Maintenance - AU2 Site Apr 1, 2025 12:00-16:00 UTC
We plan to upgrade our SMSC software on our AU2 site during the below maintenance window:
Date/time: 2025-04-01 12:00 - 16:00 UTC
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:17 UTC
Date/time: 2025-04-01 12:00 - 16:00 UTC
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:17 UTC
External Maintenance - US & CA Apr 2, 2025 03:00-10:00 UTC
Our external supplier has scheduled a maintenance towards the US and CA.
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-04-02 03:00 UTC
Maintenance end time: 2025-04-02 10:00 UTC
Posted on Mar 27, 2025 - 09:40 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States
Maintenance start time: 2025-04-02 03:00 UTC
Maintenance end time: 2025-04-02 10:00 UTC
Posted on Mar 27, 2025 - 09:40 UTC
Sinch Scheduled Maintenance - BR1 Site Apr 2, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our BR1 site during the below maintenance window:
Date/time: 2025-04-02 07:00 - 11:00 UTC
Affected site: BR1
SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:27 UTC
Date/time: 2025-04-02 07:00 - 11:00 UTC
Affected site: BR1
SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:27 UTC
DI SMS 365 (SMSx) | Operator Services | Application & Database Maintenance | PCRSDI-11640 Apr 2, 2025 09:00-16:00 UTC
Services :: DI SMS 365 (SMSx)
PCR Number :: PCRSDI-11640
Start Date and Time (GMT):: 2nd April 2025, 09:00 Hrs.
End Date and Time (GMT):: 2nd April 2025, 16:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 20, 2025 - 21:48 UTC
PCR Number :: PCRSDI-11640
Start Date and Time (GMT):: 2nd April 2025, 09:00 Hrs.
End Date and Time (GMT):: 2nd April 2025, 16:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification: No Impact
Description:
Digital Interconnect has scheduled a planned application and database maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 20, 2025 - 21:48 UTC
Sinch Scheduled Maintenance - EU1 Site Apr 2, 2025 19:00-23:00 UTC
We plan to upgrade our SMSC software on our EU1 site during the below maintenance window:
Date/time: 2025-04-02 19:00 - 23:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:03 UTC
Date/time: 2025-04-02 19:00 - 23:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:03 UTC
Sinch Scheduled Maintenance - BR2 Site Apr 3, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our BR2 site during the below maintenance window:
Date/time: 2025-04-03 07:00 - 11:00 UTC
Affected site: BR2
SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:29 UTC
Date/time: 2025-04-03 07:00 - 11:00 UTC
Affected site: BR2
SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:29 UTC
Sinch Scheduled Maintenance - EU3 Site Apr 3, 2025 19:00-23:00 UTC
We plan to upgrade our SMSC software on our EU3 site during the below maintenance window:
Date/time: 2025-04-03 19:00 - 23:00 UTC
Affected site: EU3
SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:07 UTC
Date/time: 2025-04-03 19:00 - 23:00 UTC
Affected site: EU3
SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:07 UTC
External Maintenance - US & CA Apr 4, 2025 03:00-10:00 UTC
Our external supplier has scheduled a maintenance towards US and CA.
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Maintenance start time: 2025-04-04 03:00 UTC
Maintenance end time: 2025-04-04 10:00 UTC
Posted on Mar 28, 2025 - 10:47 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Maintenance start time: 2025-04-04 03:00 UTC
Maintenance end time: 2025-04-04 10:00 UTC
Posted on Mar 28, 2025 - 10:47 UTC
Sinch Contact Pro Quarterly Maintenance - AU Apr 5, 2025 10:00 - Apr 6, 2025 16:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-5 (Saturday) 10 AM UTC
End time: 2025-4-6 (Sunday) 4 PM UTC
Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:39 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-5 (Saturday) 10 AM UTC
End time: 2025-4-6 (Sunday) 4 PM UTC
Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:39 UTC
Sinch Contact Pro Quarterly Maintenance - AF Apr 5, 2025 16:00 - Apr 6, 2025 22:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-5 (Saturday) 4 PM UTC
End time: 2025-4-6 (Sunday) 10 PM UTC
Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:38 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-5 (Saturday) 4 PM UTC
End time: 2025-4-6 (Sunday) 10 PM UTC
Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:38 UTC
Sinch Contact Pro Quarterly Maintenance - EU Apr 5, 2025 16:00 - Apr 6, 2025 22:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-5 (Saturday) 4 PM UTC
End time: 2025-4-6 (Sunday) 10 PM UTC
Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:41 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-5 (Saturday) 4 PM UTC
End time: 2025-4-6 (Sunday) 10 PM UTC
Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:41 UTC
Sinch Contact Pro Quarterly Maintenance - NA Apr 6, 2025 01:00 - Apr 7, 2025 07:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-6 (Sunday) 1 AM UTC
End time: 2025-4-7 (Monday) 7 AM UTC
Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:42 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2025-4-6 (Sunday) 1 AM UTC
End time: 2025-4-7 (Monday) 7 AM UTC
Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.
What´s new documentation regarding the upcoming 25Q2 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Mar 25, 2025 - 12:42 UTC
External Maintenance - US & CA Apr 7, 2025 04:00-10:00 UTC
Our external supplier has scheduled a maintenance toward the US and CA.
Impact: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Maintenance start time: 2025-04-07 04:00 UTC
Maintenance end time: 2025-04-07 10:00 UTC
Posted on Mar 26, 2025 - 07:30 UTC
Impact: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada
Maintenance start time: 2025-04-07 04:00 UTC
Maintenance end time: 2025-04-07 10:00 UTC
Posted on Mar 26, 2025 - 07:30 UTC
Sinch Scheduled Maintenance - US1 Site Apr 7, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our US1 site during the below maintenance window:
Date/time: 2025-04-07 07:00 - 11:00 UTC
Affected site: US1
SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:21 UTC
Date/time: 2025-04-07 07:00 - 11:00 UTC
Affected site: US1
SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:21 UTC
Sinch Scheduled Maintenance - US3 Site Apr 8, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our US3 site during the below maintenance window:
Date/time: 2025-04-08 07:00 - 11:00 UTC
Affected site: US3
SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:23 UTC
Date/time: 2025-04-08 07:00 - 11:00 UTC
Affected site: US3
SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:23 UTC
Sinch Scheduled Maintenance - US7 Site Apr 9, 2025 07:00-11:00 UTC
We plan to upgrade our SMSC software on our US7 site during the below maintenance window:
Date/time: 2025-04-09 07:00 - 11:00 UTC
Affected site: US7
SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:26 UTC
Date/time: 2025-04-09 07:00 - 11:00 UTC
Affected site: US7
SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 13, 2025 - 16:26 UTC
Sinch Scheduled Maintenance - Internal Routing - Singapore Apr 10, 2025 12:00-15:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our internal routing towards Singapore at the times specified below.
Type: Scheduled Maintenance - Singapore
Start Time: 2025-04-10 12:00 UTC
End Time: 2025-04-10 15:00 UTC
Impact SMS: Clients may potentially experience intermittent delays in MTs and MOs to and from Singapore during a short period during the maintenance time window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 27, 2025 - 20:28 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our internal routing towards Singapore at the times specified below.
Type: Scheduled Maintenance - Singapore
Start Time: 2025-04-10 12:00 UTC
End Time: 2025-04-10 15:00 UTC
Impact SMS: Clients may potentially experience intermittent delays in MTs and MOs to and from Singapore during a short period during the maintenance time window.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Mar 27, 2025 - 20:28 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11651 Apr 20, 2025 02:00-04:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11651
Start Date and Time (GMT)::20th Apr 2025 02:00 UTC.
End Date and Time (GMT):: 20th Apr 2025 04:00 UTC.
Description:
Migration from classic load balancer to application load balancer - retarus-us
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 28, 2025 - 15:23 UTC
PCR Number :: PCRSDI-11651
Start Date and Time (GMT)::20th Apr 2025 02:00 UTC.
End Date and Time (GMT):: 20th Apr 2025 04:00 UTC.
Description:
Migration from classic load balancer to application load balancer - retarus-us
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Mar 28, 2025 - 15:23 UTC
Sinch Internal Maintenance - SSL Certificate Update May 27, 2025 03:00-05:00 UTC
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.
Start Time: 2025-05-27 03:00 UTC
End Time: 2025-05-27 05:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients using callback.sinch.com certificate for mutual authentication.
callback.sinch.com
Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EgJ4-kRTgeRAmsQmgSMtNjMBUMxW1IGQ0A4_8bmxWU-jzw?e=9pLHpN
Link expires in 30 days please download certificates and save them on your end. Please reach out to support if link has expired.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Mar 18, 2025 - 17:14 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.
Start Time: 2025-05-27 03:00 UTC
End Time: 2025-05-27 05:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients using callback.sinch.com certificate for mutual authentication.
callback.sinch.com
Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EgJ4-kRTgeRAmsQmgSMtNjMBUMxW1IGQ0A4_8bmxWU-jzw?e=9pLHpN
Link expires in 30 days please download certificates and save them on your end. Please reach out to support if link has expired.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Mar 18, 2025 - 17:14 UTC