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Scheduled Maintenance
DI Message Manager | Enterprise Services | Planned Maintenance PCR # CHANGE-6508 Jul 12, 2025 18:00-22:00 UTC
Scheduled:
Start Date and Time: 12-July-2025 - 18:00 UTC
End Date and Time : 12-July-2025 - 22:00 UTC
Description:
We will be performing maintenance to upgrade Message Manager to version 6.1.4, which includes Security fixes and Database optimisation.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on Jun 26, 2025 - 15:14 UTC
Start Date and Time: 12-July-2025 - 18:00 UTC
End Date and Time : 12-July-2025 - 22:00 UTC
Description:
We will be performing maintenance to upgrade Message Manager to version 6.1.4, which includes Security fixes and Database optimisation.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on Jun 26, 2025 - 15:14 UTC
DI MMS 365(MM7) | Operator Services | Application Maintenance | PCR Number#PCRSDI-11801 Jul 14, 2025 06:00-10:00 UTC
Services: DI MMS 365(MM7)
PCR Number: PCRSDI-11801
Start Date and Time (GMT): 14th July 2025 06:00 Hrs.
End Date and Time (GMT): 14th July 2025 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 07, 2025 - 17:57 UTC
PCR Number: PCRSDI-11801
Start Date and Time (GMT): 14th July 2025 06:00 Hrs.
End Date and Time (GMT): 14th July 2025 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Sinch Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 07, 2025 - 17:57 UTC
Sinch Emergency Maintenance: MMS Jul 14, 2025 08:00-09:30 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing an Emergency maintenance on MMS platform at the times specified below.
Type: Emergency Maintenance - MMS
Start Time: 2025-07-14 08:00 UTC
End Time: 2025-07-14 09:30 UTC
Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 20 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 10, 2025 - 14:55 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing an Emergency maintenance on MMS platform at the times specified below.
Type: Emergency Maintenance - MMS
Start Time: 2025-07-14 08:00 UTC
End Time: 2025-07-14 09:30 UTC
Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 20 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 10, 2025 - 14:55 UTC
External Maintenance - United States and Canada Jul 15, 2025 04:00-10:00 UTC
An external supplier has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Maintenance start time: 2025-07-15 04:00 UTC
Maintenance end time: 2025-07-15 10:00 UTC
Posted on Jul 04, 2025 - 02:35 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Maintenance start time: 2025-07-15 04:00 UTC
Maintenance end time: 2025-07-15 10:00 UTC
Posted on Jul 04, 2025 - 02:35 UTC
External Maintenance - T-Mobile United States Jul 15, 2025 05:00-11:00 UTC
T-Mobile USA has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Maintenance start time: 2025-07-15 05.00 UTC
Maintenance end time: 2025-07-15 11.00 UTC
Posted on Jul 10, 2025 - 17:07 UTC
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Maintenance start time: 2025-07-15 05.00 UTC
Maintenance end time: 2025-07-15 11.00 UTC
Posted on Jul 10, 2025 - 17:07 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCR Number # PCRSDI-11819 Jul 15, 2025 06:00-10:00 UTC
Services: DI SMS 365( SMSx )
PCR Number: PCRSDI-11819
Start Date and Time (GMT): 15 July 2024 06:00 Hrs.
End Date and Time (GMT): 15 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & systems.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 11, 2025 - 00:26 UTC
PCR Number: PCRSDI-11819
Start Date and Time (GMT): 15 July 2024 06:00 Hrs.
End Date and Time (GMT): 15 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & systems.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 11, 2025 - 00:26 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCR Number # PCRSDI-11820 Jul 16, 2025 06:00-10:00 UTC
Services: DI SMS 365( SMSx )
PCR Number: PCRSDI-11820
Start Date and Time (GMT): 16 July 2024 06:00 Hrs.
End Date and Time (GMT): 16 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & systems.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 11, 2025 - 00:27 UTC
PCR Number: PCRSDI-11820
Start Date and Time (GMT): 16 July 2024 06:00 Hrs.
End Date and Time (GMT): 16 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & systems.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 11, 2025 - 00:27 UTC
*.httpgw.api.sinch.com SSL Certificate Update Jul 16, 2025 07:30-10:30 UTC
Dear Client,
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoint:
*.httpgw.api.sinch.com
The SSL certificate will be updated during the times specified below.
Start Time: 2025-07-16 07:30 UTC
End Time: 2025-07-16 10:30 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
*.httpgw.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eo5beCTlob9KvlnRivVTbosBH3XBJ5xAhSM1sYOhEp0bQQ?e=VZoE9l
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jul 01, 2025 - 14:41 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoint:
*.httpgw.api.sinch.com
The SSL certificate will be updated during the times specified below.
Start Time: 2025-07-16 07:30 UTC
End Time: 2025-07-16 10:30 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
*.httpgw.api.sinch.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Eo5beCTlob9KvlnRivVTbosBH3XBJ5xAhSM1sYOhEp0bQQ?e=VZoE9l
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Jul 01, 2025 - 14:41 UTC
External Maintenance - United States and Canada Jul 17, 2025 04:00-10:00 UTC
An external supplier has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Maintenance start time: 2025-07-17 04:00 UTC
Maintenance end time: 2025-07-17 10:00 UTC
Posted on Jul 04, 2025 - 02:41 UTC
Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.
Maintenance start time: 2025-07-17 04:00 UTC
Maintenance end time: 2025-07-17 10:00 UTC
Posted on Jul 04, 2025 - 02:41 UTC
External Maintenance - US Cellular United States Jul 17, 2025 05:30-11:30 UTC
US Cellular has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed Short Code MT/MO traffic towards US Cellular
Maintenance start time: 2025-07-17 05:30 UTC
Maintenance end time: 2025-07-17 11:30 UTC
Posted on Jul 06, 2025 - 15:09 UTC
Impact SMS: Clients may experience delayed or failed Short Code MT/MO traffic towards US Cellular
Maintenance start time: 2025-07-17 05:30 UTC
Maintenance end time: 2025-07-17 11:30 UTC
Posted on Jul 06, 2025 - 15:09 UTC
DI SMS 365 (SMSx) | Operator Services | Application & Database Maintenance | PCR Number # PCRSDI-11814 Jul 17, 2025 06:00-10:00 UTC
Services: DI SMS 365( SMSx )
PCR Number: PCRSDI-11814
Start Date and Time (GMT):17 July 2024 06:00 Hrs.
End Date and Time (GMT):17 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & databases.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 10, 2025 - 18:08 UTC
PCR Number: PCRSDI-11814
Start Date and Time (GMT):17 July 2024 06:00 Hrs.
End Date and Time (GMT):17 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & databases.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 10, 2025 - 18:08 UTC
DI SMS 365 (SMSx) | Operator Services | Application & System Maintenance | PCR Number # PCRSDI-11821 Jul 17, 2025 06:00-10:00 UTC
Services: DI SMS 365( SMSx )
PCR Number: PCRSDI-11821
Start Date and Time (GMT): 17 July 2024 06:00 Hrs.
End Date and Time (GMT): 17 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & systems.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 11, 2025 - 00:29 UTC
PCR Number: PCRSDI-11821
Start Date and Time (GMT): 17 July 2024 06:00 Hrs.
End Date and Time (GMT): 17 July 2024 10:00 Hrs.
Impact:
Mobile Terminating (MT) Traffic: Potential Latency
Mobile Originated (MO) Traffic: Potential Latency
DR Notification: Potential Latency
Description:
Digital Interconnect has scheduled a planned system maintenance to carry out activities on the internal applications & systems.
Customers may observe potential latency during this maintenance period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Jul 11, 2025 - 00:29 UTC
Conversation API Routine Maintenance - EU Jul 23, 2025 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-23 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:00 UTC
Maintenance window: 2025-07-23 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:00 UTC
Conversation API Routine Maintenance - US Jul 23, 2025 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2025-07-23 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:02 UTC
Maintenance window: 2025-07-23 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Jun 30, 2025 - 06:02 UTC
Sinch Planned Maintenance: MMS Jul 29, 2025 08:00-10:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2025-07-29 08:00 UTC
End Time: 2025-07-29 10:00 UTC
Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 17 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 10, 2025 - 14:56 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Maintenance - MMS
Start Time: 2025-07-29 08:00 UTC
End Time: 2025-07-29 10:00 UTC
Impact MMS: MMS US, MMS AU, MMS CA. Messages will be Queued and will be processed post upgrade. We expect latency for maximum 17 minutes.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Jul 10, 2025 - 14:56 UTC