DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-56448
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Update - We are continuing to investigate this issue.
Nov 20, 2024 - 21:00 UTC
Nov 20, 2024 - 21:00 UTC
Investigating - Ticket Number :: MNOC-56448
Services:: DI MMS 365 - MM7
Description ::
Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages.
We can confirm there are no incidents impacting the overall availability of the service.
As we make more progress, we'll keep you informed
Impact ::
Mobile Terminating (MT) Traffic: Delay in Delivery
Mobile Originated (MO) Traffic: Delay in Delivery
DR Notification : Delay in Delivery
Incident Start Date & Time (GMT) : 20.11.2024 18:45 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Nov 20, 2024 - 20:29 UTC
Services:: DI MMS 365 - MM7
Description ::
Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages.
We can confirm there are no incidents impacting the overall availability of the service.
As we make more progress, we'll keep you informed
Impact ::
Mobile Terminating (MT) Traffic: Delay in Delivery
Mobile Originated (MO) Traffic: Delay in Delivery
DR Notification : Delay in Delivery
Incident Start Date & Time (GMT) : 20.11.2024 18:45 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Nov 20, 2024 - 20:29 UTC
DI SMS 365 | Operator Services | Report Manager Inaccessibility and Potential delay in viewing Statistics | TT#MNOC-56452
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Investigating - Services :: Operator Services
Ref Number :: MNOC-56452
Start Date and Time(GMT): 20th November 2024 18:40 GMT
Description:
Our internal monitoring has alerted to an incident, that the Report Manager is currently inaccessible. Our team is aware of the issue and is actively investigating the cause. We are working to resolve the matter as quickly as possible.
The Statistics reported over Report Manager are delayed and therefore customer may not be able to access some of their latest transactions
We are treating this on priority and our supports are triaging for a recovery.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Nov 20, 2024 - 19:53 UTC
Ref Number :: MNOC-56452
Start Date and Time(GMT): 20th November 2024 18:40 GMT
Description:
Our internal monitoring has alerted to an incident, that the Report Manager is currently inaccessible. Our team is aware of the issue and is actively investigating the cause. We are working to resolve the matter as quickly as possible.
The Statistics reported over Report Manager are delayed and therefore customer may not be able to access some of their latest transactions
We are treating this on priority and our supports are triaging for a recovery.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Nov 20, 2024 - 19:53 UTC
Connectivity by region
Operational
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
SMS - Latin America - MX
Operational
SMS - Latin America - BR
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
sFTP2SMS
?
Operational
Messaging API - CA
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
US Disconnect File Service
Operational
🔗 EXTERNAL - Campaign Registry status
?
Operational
Voice
Operational
Data Calling
Operational
Phone Calling (PSTN)
Operational
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Degraded Performance
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Degraded Performance
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
Contact Pro
Operational
Contact Pro - AF (South Africa)
Operational
Contact Pro - AU (Australia)
Operational
Contact Pro - EU (Europe)
Operational
Contact Pro - NA (North America)
Operational
NOTIFICATION TEST
Operational
Legacy API
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Mailgun
Operational
mailgun Control Panel
Operational
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun Spam Trap Network
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Fax API (Beta)
?
Operational
API
?
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Notifications
?
Operational
Fax to Email
?
Operational
User Interface
?
Operational
Sinch Engage
Operational
The Hub
Operational
Rest API
Operational
Webhooks
Operational
SMPP
Operational
Sinch Engage Integrations
Operational
Shopify
Operational
Hubspot
Operational
Netsuite
Operational
Zoho CRM
Operational
Big Commerce
Operational
Salesforce
Operational
Active Campaign
Operational
Microsoft Dynamics
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
External Maintenance - Toll-Free Number Provider US & CA
Nov 21, 2024 03:00-07:00 UTC
We are writing to inform you that our Toll-Free Number Provider has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.
Maintenance start time: 2024-11-21 03:00 UTC
Maintenance end time: 2024-11-21 07:00 UTC
Posted on Nov 01, 2024 - 19:35 UTC
Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.
Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.
Maintenance start time: 2024-11-21 03:00 UTC
Maintenance end time: 2024-11-21 07:00 UTC
Posted on Nov 01, 2024 - 19:35 UTC
External Maintenance - Verizon - United States
Nov 21, 2024 05:00-08:00 UTC
Verizon has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US
Maintenance start time:2024-11-21 05:00 UTC
Maintenance end time: 2024-11-21 08:00 UTC
Posted on Nov 12, 2024 - 18:09 UTC
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
Impact MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US
Maintenance start time:2024-11-21 05:00 UTC
Maintenance end time: 2024-11-21 08:00 UTC
Posted on Nov 12, 2024 - 18:09 UTC
DI MMS 365 (MMX) & (MM7) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11471
Nov 21, 2024 06:00-11:00 UTC
Services :: DI MMS 365 (MMX) & (MM7)
PCR Number :: PCRSDI-11471
Start Date and Time (GMT):: 21st November 2024 06:00 Hrs.
End Date and Time (GMT):: 21st November 2024 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 18, 2024 - 20:30 UTC
PCR Number :: PCRSDI-11471
Start Date and Time (GMT):: 21st November 2024 06:00 Hrs.
End Date and Time (GMT):: 21st November 2024 11:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.
Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Nov 18, 2024 - 20:30 UTC
Sinch DI SFTP services | Planned Maintenance PCR # PCRSDI-11477
Nov 21, 2024 07:00-08:00 UTC
Scheduled:
Start Date and Time: 21-Nov-2024 - 07:00 UTC
End Date and Time : 21-Nov-2024 - 08:00 UTC
Description:
We will be performing a maintenance activity to upgrade the SFTP server in our FR1 data center accessed via the FQDN and IP given below.
• eu5.ftp.sdi.sinch.com (178.248.228.142)
Impact: SFTP services hosted out of our FR1 data center will be impacted during this period and customers are advised not to use them during this period.
Action required: After the upgrade, when the user logs in for the first time, the user will be prompted to verify the identity of the server to which they are connecting. Please contact your Account Manager for any assistance that you may need during this activity.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on Nov 13, 2024 - 13:44 UTC
Start Date and Time: 21-Nov-2024 - 07:00 UTC
End Date and Time : 21-Nov-2024 - 08:00 UTC
Description:
We will be performing a maintenance activity to upgrade the SFTP server in our FR1 data center accessed via the FQDN and IP given below.
• eu5.ftp.sdi.sinch.com (178.248.228.142)
Impact: SFTP services hosted out of our FR1 data center will be impacted during this period and customers are advised not to use them during this period.
Action required: After the upgrade, when the user logs in for the first time, the user will be prompted to verify the identity of the server to which they are connecting. Please contact your Account Manager for any assistance that you may need during this activity.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on Nov 13, 2024 - 13:44 UTC
Migration of legacy connections - T-Mobile in Netherlands
Nov 21, 2024 08:00-10:00 UTC
Dear Customer,
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy connections during the specific time mentioned below.
Maintenance Start time: 2024-11-21 08:00 UTC
Maintenance End time: 2024-11-21 10:00 UTC
Estimated impact: Clients sending traffic towards T-Mobile in Netherlands during the maintenance window may experience delayed deliveries, delayed DRs or missing DRs.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com
Best Regards,
Sinch Team
Posted on Nov 14, 2024 - 12:26 UTC
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy connections during the specific time mentioned below.
Maintenance Start time: 2024-11-21 08:00 UTC
Maintenance End time: 2024-11-21 10:00 UTC
Estimated impact: Clients sending traffic towards T-Mobile in Netherlands during the maintenance window may experience delayed deliveries, delayed DRs or missing DRs.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com
Best Regards,
Sinch Team
Posted on Nov 14, 2024 - 12:26 UTC
DI SMS 365 (iSMS) | Operator Services | Network Maintenance | PCRSDI-11463
Nov 21, 2024 12:00-15:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2024 - 19:10 UTC
Nov 14, 2024 - 19:10 UTC
Scheduled -
Services :: DI SMS 365 (iSMS)
PCR Number :: PCRSDI-11463
Start Date and Time (GMT):: 21 November 2024, 12:00 Hrs.
End Date and Time (GMT):: 21 November 2024, 15:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No impact.
Mobile Originated (MO) Traffic: No impact.
DR Notification: No impact.
Description:
Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Nov 11, 2024 - 20:07 UTC
PCR Number :: PCRSDI-11463
Start Date and Time (GMT):: 21 November 2024, 12:00 Hrs.
End Date and Time (GMT):: 21 November 2024, 15:00 Hrs.
Impact
Mobile Terminating (MT) Traffic: No impact.
Mobile Originated (MO) Traffic: No impact.
DR Notification: No impact.
Description:
Digital Interconnect has scheduled a planned network maintenance to carry out activities on the internal applications.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Nov 11, 2024 - 20:07 UTC
External Maintenance - Verizon - United States
Nov 22, 2024 05:00-08:00 UTC
Verizon has scheduled a maintenance.
Impact: SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US.
MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US
Maintenance start time: 2024-11-22 05:00
Maintenance end time: 2024-11-22 08:00
Posted on Nov 13, 2024 - 08:56 UTC
Impact: SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US.
MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US
Maintenance start time: 2024-11-22 05:00
Maintenance end time: 2024-11-22 08:00
Posted on Nov 13, 2024 - 08:56 UTC
Contact Pro SQL Certificate renewal Maintenance - AU
Nov 23, 2024 12:00-12:05 UTC
Dear Customer,
We would like to inform you that we will be performing an encryption certificate renewal in SQL server on
Saturday, November 23rd at 12:00PM UTC.
This maintenance is expected to take 1-2 minutes and will not cause any service interruptions.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 19, 2024 - 09:43 UTC
We would like to inform you that we will be performing an encryption certificate renewal in SQL server on
Saturday, November 23rd at 12:00PM UTC.
This maintenance is expected to take 1-2 minutes and will not cause any service interruptions.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 19, 2024 - 09:43 UTC
Conversation API Routine Maintenance - EU
Nov 27, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2024-11-27 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Oct 31, 2024 - 07:17 UTC
Maintenance window: 2024-11-27 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Oct 31, 2024 - 07:17 UTC
Conversation API Routine Maintenance - US
Nov 27, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2024-11-27 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Oct 31, 2024 - 07:19 UTC
Maintenance window: 2024-11-27 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Oct 31, 2024 - 07:19 UTC
[ANNOUNCEMENT] DI SMSx, iSMS, NRS, MM4 & MM7| Operator Services Network Operations | Network Freeze Notification for Thanksgiving Day, Black Friday & Cyber Monday | 2024
Nov 28, 2024 00:00 - Dec 2, 2024 00:00 UTC
Digital Interconnect
-----------------------------------------------------
ANNOUNCEMENT - General Network Freeze Notification
Service:
(i) SMS 365 (SMSx)
(ii) MMS (MM4 & MM7)
(iii) iSMS
(iv) NRS
Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, NRS, MM4 and MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.
Freeze Date - 28th November 2024 – 2nd December 2024
The freeze period will begin and end at 00:00 GMT on the dates above unless stated otherwise.
Comment - Thanksgiving Day, Black Friday & Cyber Monday
Service Impact Assessment:
The Sinch Interconnect Change Freeze will restrict the following production activities on the related platform(s):
Additions, removals, and changes to any production database concerning tables/queries/provisioning.
Alterations to Network devices (router/vpn/firewall/switch) that are not considered standard or BAU.
Alterations to Servers (Operating System connectivity/patches/provisioning)
Alterations to Storage (provisioning)
Alterations to all production connectivity platforms (all protocols)
Adding or removing physical hardware from any data facility.
Alterations to Protocol, Event and Queuing application layers.
HOWEVER, during the Freeze periods the following services will be supported on the appropriate US-based & France-based SMS platforms, US-based MMS platform and all platforms supporting Sinch Interconnect for Operators Services based on our standard change management, notification and scheduling procedures:
Individual routing updates (SUI) will be processed as normal.
Tier 1 Bulk updates will be reviewed on a case by case basis and implemented via the NRS tool where approved.
Non-Tier 1 Bulk updates will be processed via the NRS tool.
Testing of existing services with existing customers/operators.
Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Standard Network Firewall Requests.
Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.
If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Posted on Nov 01, 2024 - 19:52 UTC
-----------------------------------------------------
ANNOUNCEMENT - General Network Freeze Notification
Service:
(i) SMS 365 (SMSx)
(ii) MMS (MM4 & MM7)
(iii) iSMS
(iv) NRS
Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, NRS, MM4 and MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.
Freeze Date - 28th November 2024 – 2nd December 2024
The freeze period will begin and end at 00:00 GMT on the dates above unless stated otherwise.
Comment - Thanksgiving Day, Black Friday & Cyber Monday
Service Impact Assessment:
The Sinch Interconnect Change Freeze will restrict the following production activities on the related platform(s):
Additions, removals, and changes to any production database concerning tables/queries/provisioning.
Alterations to Network devices (router/vpn/firewall/switch) that are not considered standard or BAU.
Alterations to Servers (Operating System connectivity/patches/provisioning)
Alterations to Storage (provisioning)
Alterations to all production connectivity platforms (all protocols)
Adding or removing physical hardware from any data facility.
Alterations to Protocol, Event and Queuing application layers.
HOWEVER, during the Freeze periods the following services will be supported on the appropriate US-based & France-based SMS platforms, US-based MMS platform and all platforms supporting Sinch Interconnect for Operators Services based on our standard change management, notification and scheduling procedures:
Individual routing updates (SUI) will be processed as normal.
Tier 1 Bulk updates will be reviewed on a case by case basis and implemented via the NRS tool where approved.
Non-Tier 1 Bulk updates will be processed via the NRS tool.
Testing of existing services with existing customers/operators.
Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Standard Network Firewall Requests.
Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.
If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Posted on Nov 01, 2024 - 19:52 UTC
DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators |
Nov 30, 2024 18:00 - Dec 1, 2024 10:00 UTC
Services:: DI SMS 365 (SMSx)
Start Date and Time (GMT):: 30 November 2024 18:00 Hrs.
End Date and Time (GMT):: 01 December 2024 10:00 Hrs.
Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.
Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Aug 29, 2024 - 06:31 UTC
Start Date and Time (GMT):: 30 November 2024 18:00 Hrs.
End Date and Time (GMT):: 01 December 2024 10:00 Hrs.
Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.
Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Aug 29, 2024 - 06:31 UTC
Migration of legacy connections - ICE in Norway
Dec 3, 2024 05:00-07:00 UTC
Dear Customer,
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy connections during the specific time mentioned below.
Maintenance Start time: 2024-12-03 05:00 UTC
Maintenance End time: 2024-12-03 07:00 UTC
Estimated impact: Clients sending traffic towards ICE in Norway during the maintenance window may experience delayed deliveries, delayed DRs or missing DRs.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com
Best Regards,
Sinch Team
Posted on Nov 15, 2024 - 07:37 UTC
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy connections during the specific time mentioned below.
Maintenance Start time: 2024-12-03 05:00 UTC
Maintenance End time: 2024-12-03 07:00 UTC
Estimated impact: Clients sending traffic towards ICE in Norway during the maintenance window may experience delayed deliveries, delayed DRs or missing DRs.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com
Best Regards,
Sinch Team
Posted on Nov 15, 2024 - 07:37 UTC
DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators |
Dec 3, 2024 18:00 - Dec 4, 2024 04:00 UTC
Services:: DI SMS 365 (SMSx)
Start Date and Time (GMT):: 03 December 2024 18:00 Hrs.
End Date and Time (GMT):: 04 December 2024 04:00 Hrs.
Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.
Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Aug 29, 2024 - 06:33 UTC
Start Date and Time (GMT):: 03 December 2024 18:00 Hrs.
End Date and Time (GMT):: 04 December 2024 04:00 Hrs.
Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.
Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Aug 29, 2024 - 06:33 UTC
Migration of legacy connections - Nuuday in Denmark
Dec 4, 2024 05:00-07:00 UTC
Dear Customer,
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy connections during the specific time mentioned below.
Maintenance Start time: 2024-12-04 05:00 UTC
Maintenance End time: 2024-12-04 07:00 UTC
Estimated impact: Clients sending traffic towards Nuuday in Denmark during the maintenance window may experience delayed deliveries, delayed DRs or missing DRs.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com
Best Regards,
Sinch Team
Posted on Nov 15, 2024 - 09:10 UTC
We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy connections during the specific time mentioned below.
Maintenance Start time: 2024-12-04 05:00 UTC
Maintenance End time: 2024-12-04 07:00 UTC
Estimated impact: Clients sending traffic towards Nuuday in Denmark during the maintenance window may experience delayed deliveries, delayed DRs or missing DRs.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com
Best Regards,
Sinch Team
Posted on Nov 15, 2024 - 09:10 UTC
Sinch Internal Maintenance - SSL Certificate Update
Dec 5, 2024 08:00-11:00 UTC
Dear Client,
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints: eu.sms.api.sinch.com, eu1.sms.api.sinch.com, eu2.sms.api.sinch.com, sms.api.sinch.com, us.sms.api.sinch.com.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-12-05 08:00 UTC
End Time: 2024-12-05 11:00 UTC
Impact: eu.sms.api.sinch.com, eu1.sms.api.sinch.com, eu2.sms.api.sinch.com, sms.api.sinch.com, us.sms.api.sinch.com Endpoints.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EniALzRmoylBmNM6OjpXLMgBHAd-SUnixw8NGx6xIJcyOg?e=TcwCHt
Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 13, 2024 - 10:53 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints: eu.sms.api.sinch.com, eu1.sms.api.sinch.com, eu2.sms.api.sinch.com, sms.api.sinch.com, us.sms.api.sinch.com.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-12-05 08:00 UTC
End Time: 2024-12-05 11:00 UTC
Impact: eu.sms.api.sinch.com, eu1.sms.api.sinch.com, eu2.sms.api.sinch.com, sms.api.sinch.com, us.sms.api.sinch.com Endpoints.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EniALzRmoylBmNM6OjpXLMgBHAd-SUnixw8NGx6xIJcyOg?e=TcwCHt
Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 13, 2024 - 10:53 UTC
Sinch Internal Maintenance - SSL Certificate Update
Dec 6, 2024 08:00-09:00 UTC
Dear Client,
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints: sms1.mblox.com and sms3.mblox.com.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-12-06 08:00 UTC
End Time: 2023-12-06 09:00 UTC
Impact: sms1.mblox.com & sms3.mblox.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhkqTMclabNGoId0DopDrlMB1tQzceHDEuesJRP1Q79CuQ?e=rv9J7U
Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 13, 2024 - 14:03 UTC
Sinch will be performing a scheduled maintenance to renew the SSL certificate for the following endpoints: sms1.mblox.com and sms3.mblox.com.
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-12-06 08:00 UTC
End Time: 2023-12-06 09:00 UTC
Impact: sms1.mblox.com & sms3.mblox.com
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EhkqTMclabNGoId0DopDrlMB1tQzceHDEuesJRP1Q79CuQ?e=rv9J7U
Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 13, 2024 - 14:03 UTC
Sinch Contact Pro Certificate renewal maintenance - AU
Dec 7, 2024 15:00-15:30 UTC
Dear Customer,
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Saturday, December 7th at 15:00 PM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:34 UTC
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Saturday, December 7th at 15:00 PM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:34 UTC
Sinch Contact Pro Certificate renewal maintenance - EU
Dec 7, 2024 22:00-22:30 UTC
Dear Customer,
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Saturday, December 7th at 22:00 PM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:35 UTC
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Saturday, December 7th at 22:00 PM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:35 UTC
Sinch Contact Pro Certificate renewal maintenance - AF
Dec 7, 2024 22:00-22:30 UTC
Dear Customer,
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Saturday, December 7th at 22:00 PM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• SIP servers/SIP trunks (SBC, IP-PBX, etc)
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:28 UTC
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Saturday, December 7th at 22:00 PM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• SIP servers/SIP trunks (SBC, IP-PBX, etc)
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:28 UTC
Sinch Contact Pro Certificate renewal maintenance - NA
Dec 8, 2024 04:00-04:30 UTC
Dear Customer,
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Sunday, December 8th at 04:00 AM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• SIP servers/SIP trunks (SBC, IP-PBX, etc)
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:31 UTC
We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com
on Sunday, December 8th at 04:00 AM UTC.
This maintenance duration is approx. 30 min and is not expected to cause service interruptions.
CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• SIP servers/SIP trunks (SBC, IP-PBX, etc)
• Workstations (UI and API access)
• Integrations, for example, CRM integration
The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority
CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services
CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services
CA certificates are available at https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best regards,
Sinch Contact Pro team
Posted on Nov 20, 2024 - 09:31 UTC
SSL Certificate Updates for *.sinch.com Certificate
Dec 9, 2024 08:00-11:00 UTC
Dear Client,
This is to notify that Sinch will be performing a scheduled maintenance to renew the SSL certificate for the *.sinch.com Certificate
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-12-09 08:00 UTC
End Time: 2024-12-09 11:00 UTC
Impact: *.sinch.com Endpoints
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
- star.sinch.com-2025-CA-Bundle.crt
- star.sinch.com-2025.crt
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EnJeiUjQC1hKl_1ag4fl9nABfkvir1S1VuFhwmA2SGkpIw
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 15, 2024 - 12:25 UTC
This is to notify that Sinch will be performing a scheduled maintenance to renew the SSL certificate for the *.sinch.com Certificate
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Start Time: 2024-12-09 08:00 UTC
End Time: 2024-12-09 11:00 UTC
Impact: *.sinch.com Endpoints
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Download the certificate files here:
- star.sinch.com-2025-CA-Bundle.crt
- star.sinch.com-2025.crt
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EnJeiUjQC1hKl_1ag4fl9nABfkvir1S1VuFhwmA2SGkpIw
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Nov 15, 2024 - 12:25 UTC
DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators |
Dec 17, 2024 18:00 - Dec 18, 2024 04:00 UTC
Services:: DI SMS 365 (SMSx)
Start Date and Time (GMT):: 17 December 2024 18:00 Hrs.
End Date and Time (GMT):: 18 December 2024 04:00 Hrs.
Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.
Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Aug 29, 2024 - 06:35 UTC
Start Date and Time (GMT):: 17 December 2024 18:00 Hrs.
End Date and Time (GMT):: 18 December 2024 04:00 Hrs.
Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.
Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted on Aug 29, 2024 - 06:35 UTC
[ANNOUNCEMENT] DI SMSx, iSMS, NRS, MM4 & MM7| Operator Services Network Operations | Network Freeze Notification for Christmas Day & New Year's Eve | 2024-2025
Dec 23, 2024 00:00 - Jan 6, 2025 00:00 UTC
Digital Interconnect
---------------------------------------------------------------
ANNOUNCEMENT - General Network Freeze Notification
Service:
(i) SMS 365 (SMSx)
(ii) MMS (MM4 & MM7)
(iii) iSMS
(iv) NRS
Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, NRS, MM4 and MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.
Freeze Date - 23rd December 2024 – 6th January 2025
The freeze period will begin and end at 00:00 GMT on the dates above unless stated otherwise.
Comment - Christmas Day & New Year's Eve
Service Impact Assessment:
The Sinch Interconnect Change Freeze will restrict the following production activities on the related platform(s):
Additions, removals, and changes to any production database concerning tables/queries/provisioning.
Alterations to Network devices (router/vpn/firewall/switch) that are not considered standard or BAU.
Alterations to Servers (Operating System connectivity/patches/provisioning)
Alterations to Storage (provisioning)
Alterations to all production connectivity platforms (all protocols)
Adding or removing physical hardware from any data facility.
Alterations to Protocol, Event and Queuing application layers.
HOWEVER, during the Freeze periods the following services will be supported on the appropriate US-based & France-based SMS platforms, US-based MMS platform and all platforms supporting Sinch Interconnect for Operators Services based on our standard change management, notification and scheduling procedures:
Individual routing updates (SUI) will be processed as normal.
Tier 1 Bulk updates will be reviewed on a case by case basis and implemented via the NRS tool where approved.
Non-Tier 1 Bulk updates will be processed via the NRS tool.
Testing of existing services with existing customers/operators.
Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Standard Network Firewall Requests.
Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.
If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Posted on Nov 01, 2024 - 20:09 UTC
---------------------------------------------------------------
ANNOUNCEMENT - General Network Freeze Notification
Service:
(i) SMS 365 (SMSx)
(ii) MMS (MM4 & MM7)
(iii) iSMS
(iv) NRS
Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, NRS, MM4 and MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.
Freeze Date - 23rd December 2024 – 6th January 2025
The freeze period will begin and end at 00:00 GMT on the dates above unless stated otherwise.
Comment - Christmas Day & New Year's Eve
Service Impact Assessment:
The Sinch Interconnect Change Freeze will restrict the following production activities on the related platform(s):
Additions, removals, and changes to any production database concerning tables/queries/provisioning.
Alterations to Network devices (router/vpn/firewall/switch) that are not considered standard or BAU.
Alterations to Servers (Operating System connectivity/patches/provisioning)
Alterations to Storage (provisioning)
Alterations to all production connectivity platforms (all protocols)
Adding or removing physical hardware from any data facility.
Alterations to Protocol, Event and Queuing application layers.
HOWEVER, during the Freeze periods the following services will be supported on the appropriate US-based & France-based SMS platforms, US-based MMS platform and all platforms supporting Sinch Interconnect for Operators Services based on our standard change management, notification and scheduling procedures:
Individual routing updates (SUI) will be processed as normal.
Tier 1 Bulk updates will be reviewed on a case by case basis and implemented via the NRS tool where approved.
Non-Tier 1 Bulk updates will be processed via the NRS tool.
Testing of existing services with existing customers/operators.
Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Standard Network Firewall Requests.
Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.
If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Posted on Nov 01, 2024 - 20:09 UTC