Delivery Issues - Elisa Finland

Incident Report for Sinch

Resolved

We are once again seeing full functionality towards Elisa Finland and traffic has been routed back to our main connections.

The queued up MT traffic has been delivered albeit with delay.

We appreciate your patience and apologise for any inconvenience caused while we worked with the operator to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.

Posted Mar 03, 2020 - 17:25 UTC

Update

We have re routed Elisa Finland to our backup connection and fresh traffic will proceed without issues.
Investigation is still ongoing for the older messages.

Incident start time: 2020-03-03 10:05 UTC
 Incident restoration time: TBA
 Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.

Posted Mar 03, 2020 - 11:10 UTC

Investigating

We are observing delivery issues to Elisa Finland
Impact: MT messages are queued and delayed.

Incident start time: 2020-03-03 10:05 UTC
 Incident restoration time: TBA
 Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.

Posted Mar 03, 2020 - 10:59 UTC

This incident affected: External Connectivity (SMS - EMEA).