All queues have been cleared and the messages are getting delivered without delay. This incident is resolved.
Incident Start Date & Time (GMT) : 19 July 2024 09:20 Hrs. Incident Start Date & Time (GMT) : 19 July 2024 11:09 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 19, 2024 - 12:49 UTC
Monitoring
Dear Clients,
All queues have been cleared and the messages are getting delivered without delay. We are continuing to monitor and update further.
Incident Start Date & Time (GMT) : 19 July 2024 09:20 Hrs. Incident Start Date & Time (GMT) : 19 July 2024 11:09 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 19, 2024 - 11:55 UTC
Investigating
Ticket Number:: MNOC-54564 Service:: SMSx
Description:
We are writing to inform you that we observe DR queues built up on our platform and customers may experience a delay in delivery of DR traffic. Our support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 19 July 2024 09:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 19, 2024 - 10:32 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).