Emergency Maintenance - EU1 Site

Scheduled Maintenance Report for Sinch

Completed

The scheduled maintenance has been completed.

Posted Dec 22, 2021 - 02:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 22, 2021 - 01:00 UTC

Scheduled

Subject: Emergency Maintenance - EU1 Site

Dear Client,

We will be performing an emergency network maintenance at our EU1 site.

Type: Scheduled Maintenance
Start Time: 2021-12-22 01:00 UTC
End Time: 2021-12-22 02:00 UTC
Affected site: EU1
SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)

Impact Sinch Enhanced SMPP and HTTP: Intermittent MT and DLR delays on traffic via the EU1 site during the maintenance period.

Impact Sinch Enhanced NPLU: Intermittent number lookup errors on requests via the EU1 site during the maintenance period.

Corresponding redundant sites will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDN: smpp-eu3.clxcommunications.com (93.158.78.4)
Alternate HTTP FQDN: http-eu3.clxcommunications.com (93.158.78.4)
Alternate ENUM FQDN: enum-eu3.clxcommunications.com (93.158.78.4)

Impact EU REST API: Intermittent MT and DLR delays on traffic via the EU API gateways: eu1.sms.api.sinch.com and eu.sms.api.sinch.com

Impact WhatsApp: Intermittent message delivery delays on traffic via the EU1 API endpoint eu1.whatsapp.api.sinch.com

Impact Legacy Atlas HTTP SMS: Clients will be unable to connect to the EU1 API gateway eu1.httpgw.api.sinch.com. Corresponding Redundant Legacy Atlas HTTP SMS gateway in EU2 is available.
Alternate Legacy Atlas HTTP SMS FQDN: eu2.httpgw.api.sinch.com

Impact Legacy QOS-Lite SMPP and Redhot XML: Intermittent MT and DLR delays on traffic via the EU1 API gateways.
SMPP FQDNs: smpp1.mblox.com, smpp3.mblox.com, smpp5.mblox.com
Redhot XML FQDNs: xml1.mblox.com, xml3.mblox.com, xml5.mblox.com, xml7.mblox.com, xml9.mblox.com, xml11.mblox.com, xml13.mblox.com, xml15.mblox.com, xml17.mblox.com

Corresponding redundant Legacy QOS-Lite SMPP and Redhot XML API gateways in EU2 will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.
Alternate SMPP FQDNs: smpp2.mblox.com, smpp4.mblox.com, smpp6.mblox.com
Alternate Redhot XML FQDNs: xml2.mblox.com, xml4.mblox.com, xml6.mblox.com, xml8.mblox.com, xml10.mblox.com, xml12.mblox.com, xml14.mblox.com, xml16.mblox.com, xml18.mblox.com

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,

Sinch

Posted Dec 21, 2021 - 16:50 UTC

This scheduled maintenance affected: Messaging APIs (SMPP - EU, HTTP - EU, REST - EU), Lookup API Endpoints (ENUM EU, HTTP EU), and Migrated APIs (Redhot XML (mBlox)).