We are pleased to inform you that the queues built within iSMS platform have been cleared and the issue has been resolved.
Our technical team worked diligently to identify and rectify the underlying issues that caused the queues to build up. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : Sat May 27 15:45 GMT 2023 Incident End Date & Time (GMT) : Sat May 27 17:55 GMT 2023
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 27, 2023 - 18:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 27, 2023 - 16:46 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 27, 2023 - 16:20 UTC
Investigating
Ticket Number :: MNOC-48112 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring has alerted to an incident, where we have queues built within iSMS platform. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Sat May 27 15:45 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 27, 2023 - 16:03 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).