DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35804

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Dec 16, 2021 - 00:42 UTC

Monitoring

MM7 queues built within our platform were due to high traffic.
And the queues have cleared and traffic has resumed to normal.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 December 2021 20:00 Hrs.
Incident End Date & Time (GMT) : 15 December 2021 22:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 15, 2021 - 22:50 UTC

Investigating

Ticket Number :: MNOC-35804
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 December 2021 20:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 15, 2021 - 20:31 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).