Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-11-12 10:03 UTC

Incident End Time: 2023-11-12 15:15 UTC
Posted Nov 12, 2023 - 15:59 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 12, 2023 - 13:11 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 12, 2023 - 12:45 UTC

Investigating

We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-11-12 10:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Nov 12, 2023 - 11:23 UTC
This incident affected: External Connectivity (SMS - LATAM).