DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-34696

Incident Report for Sinch

Resolved

The issue is resolved.

All queues have been cleared and traffic is resumed back to normal.
Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 09-Nov-2021 17:30 Hrs.
Incident End Date & Time (GMT) : 10-Nov-2021 01:00 Hrs..

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 10, 2021 - 01:35 UTC

Investigating

Ticket Number :: MNOC-34696
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09-Nov-2021 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 09, 2021 - 17:51 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).