We are writing to inform you that queues have been cleared after resolving the issue by our internal teams. After some monitoring, no new issue have been noticed.
Hence we consider this issue as resolved.
Incident Start Date & Time (GMT) : Feb 16, 2023 18:20 Hrs. GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Feb 16, 2023 - 18:54 UTC
Investigating
Ticket Number :: MNOC-45970 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for MO, MT & DR A2P Enterprise messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Minimal Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Thu Feb 16 13:05 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 16, 2023 - 14:15 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).