Sinch Operator Notification - Toll free Number provider

Incident Report for Sinch

Resolved

Dear client,

We are writing to inform you that our toll free number provider have resolved the issue impacting delays to several minor carriers.

Incident start time: 2020-08-28 04:44 UTC
Incident stop time: 2020-08-28 07:00 UTC

We appreciate your patience and apologise for any inconvenience experienced while work was carried out to to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Posted Aug 28, 2020 - 07:29 UTC

Investigating

Dear Client,

We are writing to inform you of that our toll free number provider is currently experiencing issues with MTs and MOs to and from the following operators:

Appalachian
Blue Wireless
Cellular One of North East Arizona
Chariton Valley Cellular
Commnet Wireless
Limitless Mobile
Indigo wireless
Pine Telephone
Pioneer Wireless
Sagebrush Cellular/Nemont
United Wireless
Brightlink
Digital Communications Consulting
Triangle Wireless
Altice Mobile
Viya
Enflick
1st Point
GTA - Guam
Truphone


Impact: Clients may experience delays on MTs and MOs to and from the operators mentioned above.
Gateway impacted: GW888

Incident start time: 2020-08-28 4:44 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologise for any inconvenience experienced while we are working with
the provider to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Posted Aug 28, 2020 - 05:00 UTC
This incident affected: External Connectivity (SMS - US - Toll Free).