[INCIDENT] | Enterprise Messaging | Business Objective (BO) Tool down | TT# MNOC-38604

Incident Report for Sinch

Resolved

Business Objective Tool is accessible now and users are able extract the MO/MT traffic details.
The issue is resolved.

Impact ::
Mobile Terminating (MT) Traffic: Traffic details available
Mobile Originated (MO) Traffic: Traffic details available

Incident Start Date & Time (GMT) : 28 March 2022 22:05 Hrs.
Incident End Date & Time (GMT) : 28 March 2022 23:00 Hrs.

Posted Mar 28, 2022 - 23:11 UTC

Investigating

Services : Enterprise Messaging
Ticket : MNOC-38604

Description:
Our Customer Business Objective Tool could have been inaccessible to our application (tool) users, resulting in unavailability to extract the MO/MT traffic details.
Our Support Groups working on high priority to resolve the issue.

If you have any questions or concerns, with regards to Enterprise Messaging platform please send an email to essupport.digitalinterconnect@sinch.com.

Impact ::
Mobile Terminating (MT) Traffic: Traffic details unavailable
Mobile Originated (MO) Traffic: Traffic details unavailable

Incident Start Date & Time (GMT) : 28 March 2022 22:05 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Mar 28, 2022 - 22:35 UTC