We appears to have fully restored normal service and our observation suggests traffic is being received, processed, and delivered well. However, We would like to monitor for next few hours before calling for a full-service normalcy.
We appears to have fully restored normal service and our observation suggests traffic is being received, processed, and delivered well. We would like to monitor for next two hours before calling for a full-service normalcy.
Should you need any clarification, please contact the Operator Service NOC immediately at email@example.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
Posted May 26, 2023 - 16:53 UTC
Due to release on an emergency basis and Message Manager can be unavailable during 15:30 to 15:45 GMT today.
Hence we recommend our customers not to schedule their campaigns during this time.
We observe larger part of the service has recovered and serving our customers' traffic without any errors. There's a subset of SMPP customers' traffic we are still queuing, and we are doubling down our efforts in investigation and remediation. We apologize for the inconvenience and thank you for understanding.
Impact :: Message Manager: : Message Manager Web UI will not be accessible.
Description :: Regarding to previous notification, the issue has been resurfaced. We are again facing the issues in accessing Message Manager portal. Internal teams are actively working to resolve the issue as soon as possible.
Hence we recommend our customers to schedule their campaigns after the incident gets resolve.
As we make progress, we'll keep you informed.
Incident Start Date & Time (GMT) : 25th May 2023, 06:45 Hrs. GMT