Queues are cleared now and traffic has been resumed back to normal, Our support group is working to fix this problem permanently
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification
Posted Jun 22, 2021 - 19:45 UTC
Identified
Internal-Support groups are working closely to resolve this issue we are glad to inform you that all MT queues have been cleared We are still having Delivery reports queues within our SMSx platform, Customers may face delays in delivery reports due to these queues.
Posted Jun 22, 2021 - 18:59 UTC
Investigating
Ticket Number: MNOC-30797 Services: SMSx
Currently, we are observing queues related to delivery reports and MT traffic within our SMSx platform Few customers may observe a potential delay in delivery reports and MT Traffic
If you have any issues/questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 22, 2021 - 18:25 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).