We are writing to inform you that stability has been monitored since the below end-time and we can safely say the Claro-Peru issue is now resolved.
Start Time: 2021-06-23 07:44 UTC End Time: 2021-06-23 13:14 UTC
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jun 23, 2021 - 14:05 UTC
Monitoring
Dear Client,
We are writing to inform you that we are able to observe normalized traffic patterns towards Claro Peru.
Start Time: 2021-06-23 07:44 UTC End Time: 2021-06-23 13:14 UTC
We will keep monitoring to ensure that the traffic remains stable.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jun 23, 2021 - 13:38 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing degradation towards the Claro network in Peru. The matter is currently being investigated with the operator.
Start Time: 2021-06-23 07:44 UTC
Impact: Clients may experience failed or delayed traffic to and from the Claro network in Peru.
We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jun 23, 2021 - 08:18 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - LATAM).