Platform Degradation - MMS

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-04 13:05 UTC
Incident End Time: 2025-11-04 23:31 UTC
Posted Nov 04, 2025 - 23:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2025 - 19:13 UTC

Investigating

We are currently experiencing a platform degradation impacting MMS traffic.

Impact: Customers may observe delayed MMS for 10DLC, TFN and Short Codes.

Incident Start Time: 2025-11-04 13:05 UTC

We will provide further updates as soon as more information is available.
Posted Nov 04, 2025 - 17:05 UTC
This incident affected: Messaging APIs (MMS - US, MMS - AU, MMS - CA).