RTC Portal CDR disruption

Incident Report for Sinch

Postmortem

Issue has not been fully resolved yet.

In our Analytics portal the CDRs between 2020-04-08 05:00 and 08:00 AM UTC are missing

Posted Apr 09, 2020 - 08:54 UTC

Resolved

This incident has been resolved.

Posted Apr 08, 2020 - 21:33 UTC

Identified

We currently have issues with CDRs in our portal for traffic generated from 2020-04-08 05:00 UTC onwards. We are working on restoring them and apologize for any inconvenience caused.

Posted Apr 08, 2020 - 13:48 UTC

This incident affected: Dashboard.sinch.com (Analytics).