DI LiveLink 365, DI Authentication 365 & DI RMS 365 | Enterprise Messaging & Operator services | Potential Delay in delivery of MO, MT and DLR | MNOC-42773
This incident has been resolved and all the services are up and fine. We will continue to monitor.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 08 Sep 2022 01:00 Hrs. Incident End Date & Time (GMT) : 08 Sep 2022 02:40 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 08, 2022 - 02:47 UTC
Investigating
Ticket: MNOC-42773 Services Impacted : DI LiveLink 365, DI Authentication 365 & DI RMS 365
Description ::
Our internal monitoring has alerted us to an incident wherein Customers who are connected to SDI through LiveLink may observe delay in submitting MT traffic to SDI. Customers may also observe Potential Delay in delivery of MO, MT and DLR message, Support team is working on the issue to fix it.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 08 Sep 2022 01:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 08, 2022 - 02:21 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).