Service degradation - US Short Code Campaigns and US 10DLC Campaigns on customer dashboard
Incident Report for Sinch
Resolved
This incident has been resolved.

Incident start time: 2024-04-18 13:44 UTC
Incident end time: 2024-04-18 17:21 UTC
Posted Apr 18, 2024 - 17:42 UTC
Monitoring
We have identified the issue and a fix has been implemented to resolve the issue, we will continue to monitor the situation.
Posted Apr 18, 2024 - 17:30 UTC
Investigating
Dear Client,

We are writing to inform you that we are currently experiencing a degradation with our US Short Code Campaigns and US 10DLC Campaigns tabs on dashboard.sinch.com.

Impact: Clients may experience issues accessing the aforementioned tabs within the customer dashboard.

We appreciate your patience meanwhile we are working to resolve this issue.
Should you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 18, 2024 - 16:18 UTC
This incident affected: Customer Portal (SMS Administration, US Campaigns).
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