Vodafone has identified the issue and fixed it on their end. The traffic related to activation has now been restored.
Start Date and Time(GMT): 09 Oct 2024 15:30 GMT Recovered Date and Time(GMT): 10 Oct 2024 19:11 GMT
If you still have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 11, 2024 - 01:28 UTC
Update
We are continuing to investigate this issue.
Posted Oct 10, 2024 - 04:49 UTC
Update
Dear Customer,
This is to inform you that we are still checking this concern with Vodafone and we are awaiting the fix. We will update the status as its progress.
Meanwhile If you experience any issues during this incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 10, 2024 - 01:09 UTC
Investigating
Services :: DI SMS 365(iSMS)
Start Date and Time(GMT): 09 Oct 2024 15:30 GMT
Description: We are experiencing failures in delivering Activation traffic for Vodafone UK. Please be advised that we have raised this concern Vodafone, we are awaiting the fix.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 09, 2024 - 17:04 UTC
This incident affected: Sinch DI Services (International SMS 365).