Service Degradation - 10DLC Campaign and Number provisioning

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-12-03 17:15 UTC
Incident End Time: 2025-12-04 22:15 UTC

Posted Dec 04, 2025 - 22:35 UTC

Investigating

We are currently experiencing a degradation affecting 10DLC Campaign, and Number provisioning.

Impact: Clients may experience delays with 10DLC campaign, and number provisioning

Posted Dec 04, 2025 - 20:07 UTC

This incident affected: Dashboard.sinch.com (Numbers Administration) and Campaigns (Campaigns (North America 🇺🇸 / 🇨🇦), Campaigns API (North America 🇺🇸 / 🇨🇦)).