We are writing to inform you that this incident is now resolved.
Incident Start Time: 2021-10-30 08:00 UTC Incident End Time: 2021-10-30 10:35 UTC
We appreciate your patience while we worked to resolve this issue. Should you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Oct 30, 2021 - 20:37 UTC
Monitoring
Dear client,
The backend database-related issue on our EU1 SMSC site has been restored. The DLR flows have been restored as well.
Incident Start Time: 2021-10-30 08:00 UTC Mitigation Time: 2021-10-30 10:35 UTC
We will keep monitoring to ensure that the traffic remains stable.
Should you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 30, 2021 - 11:24 UTC
Investigating
Dear client,
We are currently experiencing performance degradation on our EU1 site.
Impact: Clients may experience loss of Delivery Report for messages submitted to EU and APAC regions
Incident Start Time: 2021-10-30 08:00 UTC Incident End Time: TBD
Our engineers are currently investigating this issue.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com