EU3 - Notice for clients using HTTP and GW0 accounts

Incident Report for Sinch

Resolved

This incident is now fully resolved. GW0 HTTP clients that switched traffic to other sites may now resume over EU3.
Incident start time: 09:16 UTC
Incident end time: 10:35 UTC

We apologise for any inconvenience caused by this.

Posted Apr 27, 2020 - 10:55 UTC

Identified

Sinch engineers have identified issues delivering over the GW0 product for clients using the HTTP API towards our EU3 site.
We strongly recommend all HTTP clients that use a GW0 account to instead connect to our EU1 site until further notice.
Further updates will be shared as and when they become available.

Posted Apr 27, 2020 - 09:53 UTC

This incident affected: Messaging APIs (HTTP - EU).