Customer Dashboard - Conversation API - Analytics Degradation

Incident Report for Sinch

Update

We are continuing to investigate this issue.
Posted Jun 14, 2026 - 16:20 UTC

Update

We are continuing to investigate this issue.
Posted Jun 13, 2026 - 16:15 UTC

Update

We are continuing to investigate this issue.
Posted Jun 12, 2026 - 15:35 UTC

Update

We are continuing to investigate this issue.
Posted Jun 11, 2026 - 14:15 UTC

Update

We are continuing to investigate this issue.
Posted Jun 11, 2026 - 05:15 UTC

Update

We are continuing to investigate this issue.
Posted Jun 10, 2026 - 18:18 UTC

Update

We are continuing to investigate this issue.
Posted Jun 10, 2026 - 14:09 UTC

Investigating

We are currently facing a service degradation on dashboard analytics for a subset of Conversation API traffic sent.

Impact: Customers may notice an inaccurate status for a subset of Conversation API messages

For any inquiries, please contact support@sinch.com.
Posted Jun 10, 2026 - 12:56 UTC
This incident affects: Dashboard.sinch.com (Analytics).