We are writing to inform you that this incident has been resolved.
Incident Start Time: 2020-10-04 06:56 UTC Incident End Time: 2020-10-04 11:48 UTC
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 04, 2020 - 23:13 UTC
Monitoring
Dear Clients,
We are writing to inform you that delivery to Celcom, Malaysia has normalized since 2020-10-04 11:48 UTC We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 04, 2020 - 11:57 UTC
Update
We are continuing to investigate this issue.
Posted Oct 04, 2020 - 09:24 UTC
Investigating
Dear Clients
We are writing to inform you that we are currently observing delivery issues towards the Celcom network in Malaysia. We are working with the operator to solve this issue.
Incident Start Time: 2020-10-04 06:56 UTC
Impact: Clients may observe delayed or failed MTs/DRs towards Celcom MY.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 04, 2020 - 09:08 UTC
This incident affected: External Connectivity (SMS - APAC).