All queues have been cleared and traffic is resumed back to normal. We will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 30 August 2022 15:50 Hrs. Incident Start Date & Time (GMT) : 31 Aug 2022 7:30 Hrs.
Posted Aug 31, 2022 - 08:44 UTC
Update
Dear Client,
We are writing to inform you that queues are still persisting and our support teams are actively working to identify the root cause for this issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Aug 31, 2022 - 05:34 UTC
Investigating
Ticket Number :: MNOC-42468 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Report Manager: Not Impacted
Incident Start Date & Time (GMT) : 30 August 2022 15:50 Hrs.