DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-40514
Incident Report for Sinch
Resolved
We are writing to inform you that queues have been cleared and traffic is back to normal.

Incident Start Date & Time (GMT) : 14 June 2022 18:00 Hrs.
Incident End Date & Time (GMT) : 17 June 2022 07:50 Hrs.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Jun 17, 2022 - 07:58 UTC
Update
MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.
Posted Jun 16, 2022 - 16:35 UTC
Update
MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.
Posted Jun 16, 2022 - 13:19 UTC
Update
MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.
Posted Jun 16, 2022 - 11:31 UTC
Update
MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.
Posted Jun 16, 2022 - 09:53 UTC
Update
MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.
Posted Jun 16, 2022 - 00:58 UTC
Update
MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 15, 2022 - 16:58 UTC
Update
MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 15, 2022 - 14:19 UTC
Update
MM7 queues built within our platform are gradually decreasing.
We will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 15, 2022 - 09:16 UTC
Update
MM7 queues built within our platform are gradually decreasing.

We will continue to monitor and update on further improvements.
Posted Jun 15, 2022 - 08:45 UTC
Update
MM7 queues built within our platform are gradually decreasing..
We will continue to monitor and update on further improvements.
Posted Jun 15, 2022 - 01:03 UTC
Identified
Ticket Number :: MNOC-40514
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 June 2022 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 14, 2022 - 19:59 UTC
This incident affected: Sinch DI Services (MMS 365).