Due to the extensive outage on Facebook end on October 04, 2021, any Instagram, Messenger as well as WhatsApp messages that was sent, were dropped (after multiple retries on Sinch end). Therefore we kindly recommend to resend the messages that were dropped if they were of important nature.
Kindly accept our apologies for the inconvenience caused.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 05, 2021 - 16:57 UTC
Resolved
Dear Client,
We are writing to inform you that this incident is resolved.
Start Time: 2021-10-04 16:11 UTC End Time: 2021-10-05 00:01 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 05, 2021 - 00:43 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing performance and service outage issues for the entire Facebook platform. This is affecting business messages on Messenger, Instagram and WhatsApp. Sinch may continue to receive/queue messages, but please expect delays in termination.