We will continue to monitor this issue and re-engage AT&T if necessary. Our gateway customers should no longer be experiencing any latency to or from AT&T. We are marking this incident as resolved. If further assistance please reach out to to support@sinch.com
Posted Dec 24, 2019 - 06:51 UTC
Monitoring
We have been informed by AT&T that the issue has been resolved and we are currently monitoring to confirm if there are no further issues.
Posted Dec 24, 2019 - 03:53 UTC
Identified
We are still observing DR Delivery and MT Delay issues to AT&T US. AT&T identified an issue on one of their SMSC sites and is currently working on resolving the issue.
Posted Dec 23, 2019 - 23:14 UTC
Update
We are observing DR Delivery and MT Delay issues to AT&T US. We are working with the operator to resolve this issue.
Posted Dec 23, 2019 - 17:41 UTC
Update
We are continuing to investigate this issue.
Posted Dec 23, 2019 - 15:55 UTC
Investigating
We are observing DR delivery issues to AT&T US. Impact: DR messages are queued and delayed. We are working with the operator to resolve this issue.
Posted Dec 23, 2019 - 14:22 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, MMS - US - Toll Free).