DI SMS 365 | Enterprise Messaging | Delay in delivery of DLR traffic towards Celtel in Zambia

Incident Report for Sinch

Resolved

We no longer observe degradation towards Celtel in Zambia. Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 8 Nov 2021 16:00 Hrs.
Incident End Date & Time (GMT) : 9 Nov 2021 4:00 Hrs.

Posted Nov 09, 2021 - 05:54 UTC

Identified

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 09, 2021 - 01:19 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

•Sinch DI Monitoring NOC is currently observing delay in delivery towards Celtel in Zambia.
• Some of our customers may observe potential delay in delivery of DR traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted.
Mobile Originated (MO) Traffic: Not impacted.
DR Notification : Potential Delay in Delivery.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 8 Nov 2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 08, 2021 - 17:17 UTC