Sinch Incident Notification - US3 Site

Incident Report for Sinch

Resolved

Dear Clients,

We are retroactively informing you of a storage-related issue at our US3 SMSC during the time below, which has already been resolved. Inbound MT traffic was not impacted during the incident.

Start Time: 2021-09-18 22:04 UTC
End Time: 2021-09-18 22:52 UTC

Impact: Clients experienced delays on MOs and Delivery Receipts.

We appreciate your patience while we worked to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted Sep 18, 2021 - 23:54 UTC

This incident affected: Messaging APIs (SMPP - US, HTTP - US, REST - US) and Migrated APIs (Redhot XML (mBlox)).