This incident has been resolved. And SMSx statistics are all caught up in Report Manager now.
Start Date and Time(GMT): 19th Jun 2024 17:22 GMT End Date and Time(GMT): 19th Jun 2024 19:20 GMT
Posted Jun 19, 2024 - 19:29 UTC
Update
We are continuing to investigate this issue.
Posted Jun 19, 2024 - 18:51 UTC
Investigating
Ticket Number :: OP-53667 Services:: DI SMS 365 (SMSx)
Description :: Currently, we are observing Potential delay in viewing statistics on Report Manager within our SMSx due to delay in updating database files. our concerned team is trying to fix this issue.
Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics : SMSx statistics delayed by over an hour
Incident Start Date & Time (GMT) : 19th Jun 2024 17:22 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 19, 2024 - 18:36 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).