DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-45124

Incident Report for Sinch

Resolved

Ticket Number :: MNOC-45124
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 December 2022 19:00 Hrs
Incident End Date & Time (GMT) : 24 December 2022 13:15 Hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 24, 2022 - 13:26 UTC

Update

Dear Customers,

MM7 queues are decreasing gradually.

NOC team will continue to monitor & will update the future improvements.

Posted Dec 24, 2022 - 08:12 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 24, 2022 - 03:59 UTC

Investigating

Ticket Number :: MNOC-45124
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 December 2022 19:00 Hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 23, 2022 - 19:18 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).