MM7 Queues built within our platform have cleared and traffic is now processing normally. We will continue to monitor.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted
Incident Start Date & Time (GMT) : 19 Feb 2023 16:27 Hrs. Incident End Date & Time (GMT) : 20 Feb 2023 04:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 20, 2023 - 04:09 UTC
Update
Dear customers,
MM7 queues are observed due to high traffic and are decreasing gradually.
NOC team will update the further improvements.
Posted Feb 20, 2023 - 02:29 UTC
Update
The MM7 queues are observed due to high traffic and queues are decreasing. We will update on further improvements.
Posted Feb 20, 2023 - 00:31 UTC
Investigating
Ticket Number :: MNOC-46020 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : Sun Feb 19 16:27 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 19, 2023 - 16:39 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).