Delivery Issue DO - Altice

Incident Report for Sinch

Resolved

This incident has now been resolved.

Incident Start Time: 2023-05-10 16:15 UTC
Incident End Time: 2023-05-10 23:28 UTC

Posted May 11, 2023 - 04:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2023 - 01:06 UTC

Update

We are continuing to investigate this issue.

Posted May 10, 2023 - 20:01 UTC

Update

We are continuing to investigate this issue.

Posted May 10, 2023 - 17:18 UTC

Investigating

We are currently observing delivery issues towards DO - Altice

Incident Start Time: 2023-05-10 16:15 UTC
Impact: Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Posted May 10, 2023 - 16:53 UTC

This incident affected: Messaging APIs (SMPP - US, HTTP - US, REST - US).