Delivery Issues - Italy

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident is now resolved.

Incident Start Time: 2021-11-10 15:08 UTC
Incident End Time: 2021-11-10 16:50 UTC

We appreciate your patience meanwhile our partner worked to resolve this issue.

Should you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com

Posted Nov 10, 2021 - 17:48 UTC

Update

We are continuing to investigate this issue.

Posted Nov 10, 2021 - 16:55 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing a performance degradation over multiple networks towards Italy.

Impact: Clients may experience delayed or failed MT/DR traffic towards/from Italy.

Incident Start Time: 2021-11-10 15:08 UTC
Incident End Time: TBD

We appreciate your patience meanwhile our partner is working to resolve this issue.

Should you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Nov 10, 2021 - 16:54 UTC

This incident affected: Verification (SMS Verification) and External Connectivity (SMS - EMEA).