Delivery Issue Philippines - Smart

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-09-20 02:46 UTC
Incident End Time: 2023-09-20 20:43 UTC

Posted Sep 20, 2023 - 21:50 UTC

Update

We are continuing to investigate this issue.

Posted Sep 20, 2023 - 17:13 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted Sep 20, 2023 - 15:33 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted Sep 20, 2023 - 08:13 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted Sep 20, 2023 - 06:07 UTC

Investigating

We are currently observing delivery issues towards Philippines - Smart

Incident Start Time: 2023-09-20 02:46 UTC

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Sep 20, 2023 - 04:59 UTC

This incident affected: External Connectivity (SMS - APAC).