DI SMS 365 | Enterprise Messaging | Delay in delivery of MT and DLR towards AT&T Mexico
Incident Report for Sinch
Resolved
The issue is resolved. Traffic resumes back to normal.
Posted Oct 03, 2021 - 06:42 UTC
Investigating
Ticket Number :: NA
Services:: DI SMS 365

Description ::

• One of our partner is facing issue with delivering message towards AT&T Mexico destination.
• Some of our customers may observe potential delay in delivery of bulk traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 3 Oct 2021 03 :30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 03, 2021 - 04:02 UTC
This incident affected: Sinch DI Services (SMS 365 Enterprise).