DI MMS 365 (MM7)| Enterprise Messaging | Delay in delivery of MO, MT and DLR | TT# MNOC-30856

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
Support teams verified the same and found the issue is resolved.
Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 24-June-2021 17:30 Hrs.
Incident End Date & Time (GMT) : 24-June-2021 20:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jun 24, 2021 - 20:45 UTC

Investigating

Ticket Number :: MNOC-30856
Services:: DI MMS 365 (MM7)

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform our support team is investigating.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24-June-2021 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jun 24, 2021 - 18:33 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).