DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-34563

Incident Report for Sinch

Resolved

The incident has been resolved and traffic has resumed back to normalized patterns.
we will monitor further.

Incident Start Date & Time (GMT) : 04 November 2021 19:30 Hrs.
Incident End Date & Time (GMT) : 05 November 2021 03:30 Hrs.

Posted Nov 05, 2021 - 03:43 UTC

Update

The queues are reducing gradually and we will update on further progress.

Posted Nov 05, 2021 - 03:00 UTC

Identified

We have investigated and found that queues are due to high traffic. We will continue to monitor and update further.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 05, 2021 - 01:15 UTC

Investigating

Ticket Number :: MNOC-34563
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 04 November 2021 19:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 04, 2021 - 19:43 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).