Chatlayer - US and LATAM regions outage

Incident Report for Sinch

Resolved

We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe.

Incident Start Time: 2026-09-23 14:25 UTC
Incident End Time: 2026-09-23 15:30 UTC

During the incident you may have experienced that bots in the affected regions were not replying as expected.

If you have any further questions or concerns, please reach out to support@sinch.com.
Posted Sep 23, 2026 - 12:25 UTC